I find it outrageous that the service staff here at Kfc Hauptwache are not in a position to find a solution or don't even know how they should behave towards customers. You order two Michshakes (€8.38) and the device doesn't work. Instead you get 2×bottles of ice tea.
You want the money back, but an employee said they can't do it, they can only exchange it, but only drinks. It's not about the money, but I'm no longer surprised that this KFC only has bad reviews for the most part. You should really train your employees to deal with such situations and not have them be unfriendly and act as if they were right.
Sorry to say that but you notice it when you're not an expert... Anyway, that was our last visit here...
The burger was only lukewarm. The taste was okay. It was another attempt after a long time with the big M. Mmmmmm, it'll be a while before we try again. Unfortunately, the quality is getting closer and closer to Burger King... 🙁
I ate in this branch for the first time with my son (5 years old) in January 2025. After we ate, he had to go to the toilet. When I asked the staff about a toilet, I was advised that toilets here were only available on weekends. But we were there on weekdays. Now we had to go into the shopping center and look for a toilet, which took a while. When we finally got to the toilets, they also had to be paid for. Up until this point I hadn't known or suspected that there wouldn't be a toilet available at McDonald's. And if toilets are physically available, then you should be allowed to use them as a guest of the restaurant.
Finally you can order and pay in advance using the app. No more annoying queuing. Order via app, walk in, sit down and the food is delivered. Mostly clean. Especially compared to another large fast food chain. Now freshly remodeled in a new design.
06.02.25 14:00 This is how every McDonald's should be. Fast and friendly service, the food ordered via the mobile app and the stand-up tablet in the restaurant was brought to the table within 2 minutes. Everyone looks friendly and the restaurant is clean. In the end, she took the trash from me while I was running and threw it away. Very accommodating thank you
Totally underground, there was nothing going on, I still had to wait 15 minutes for a royal with cheese, everyone just felt like they were standing around and being unfriendly so there would never be a crash again
Unfortunately not recommended, burger was simply thrown together and the extra patties were missing.
Fries were cold.
The employees stand behind the counter and leisurely eat fries and keep putting their fingers into the bowl from which the fries are picked up for the guests.
Well, I entered my order, but then the system crashed. Unfortunately, no information about it...
Then I drove into town and got more than €3 off the same order!!