McDonald's in Leipzig

I ate in this branch for the first time with my son (5 years old) in January 2025. After we ate, he had to go to the toilet. When I asked the staff about a toilet, I was advised that toilets here were only available on weekends. But we were there on weekdays. Now we had to go into the shopping center and look for a toilet, which took a while. When we finally got to the toilets, they also had to be paid for. Up until this point I hadn't known or suspected that there wouldn't be a toilet available at McDonald's. And if toilets are physically available, then you should be allowed to use them as a guest of the restaurant.

The employee who brought us the food was very friendly. His colleague, on the other hand, was unfriendly to another guest and reprimanded his colleague in front of the customers, which I found to be extremely unprofessional.

Well designed and can only be ordered for a long time at the checkout

I'm in at rush hour. My fries were cold, so I wasn't so happy at first. The service keeps its nerve in the hustle and bustle. They quickly gave me warm fries. I find the ambience a bit poor because you feel like you have to eat quickly like in the military to free up space. But all in all really ok

As a guest you are not allowed to use the toilet. People should use the Brühl toilet and pay for it without saying a word

Eh, basic McDonald’s. The service was kinda slow, the food is tastier than usual. I like the coupon system in the app. Not bad, not good.

Ordered a Royal Cheese yesterday, shortly before closing time. Order doesn't appear. Questionable. Staff secured 3 times, everything is clear. Order now to take away. Then I got half an M hidden in a normal bun. Then noticed after half a burger. I don't eat it that often. Is this McDonalds. Please just let us know next time instead of deducting this Napoli number 👍 Edit: Just found out, I won Monopoly, Ticket to New York🙏

The selection at McDonald's is always good, but today the service wasn't particularly quick. The tables could also have been a little cleaner. But the food was of the usual quality, which somewhat offset the impression. Overall OK, but not outstanding.

The food just tastes terrible and there's no need to talk about the drinking, plus it's really very dirty. I wouldn't give these MC's any stars, but the good thing was that I got my points

Eight employees are standing in the counter with nothing to do and all the tables are dirty Sad... listless employees... half asleep

Chicken burgers were too greasy and mashed very badly. Please change next time otherwise service is very friendly.

It was below zero outside and half the place was cordoned off inside. A few were allowed to sit and eat in the cordoned off area, many others were not. Why? Nobody could explain this to us in a plausible way. So we inevitably had to eat outside with 2 children who really wanted to come. Too bad. Otherwise we were always happy here. Was here for the last time. P.S. We also had to wait a long time for “food”!

Clean restaurant, nice staff and even though it's McDonalds, I've enjoyed it better there than at other McDonalds

Dirty shop! Half of the fries were missing, EVERYTHING was ice cold. Except the cola and the orange juice.

Sometimes waiting times of 25 minutes, the toilet is currently closed and some of the facilities are broken (see photos), almost all of the sockets have been removed, only for USB cables There is no waste container for hygiene products in the toilet and is therefore not equipped for women

5:03 p.m. orders more precisely 2 coffees and 2 pieces of cake and we still have nothing so far and it's 5:34 p.m Never again, and that's called a fast food restaurant

A cool place for the whole family.

Extremely unclean, you don't want to sit there for long. Everything sticks, even the floor. Unfortunately there is only 1 toilet, which is also extremely disgusting

Subject: Complaint about unsatisfactory service Ladies and Gentlemen I would like to complain about my recent visit to your branch [name of branch]. On [date of visit] I ordered my food using an automatic ordering machine. My menu was correct, but instead of Coca-Cola I received a portion of French fries, which was not what I originally requested. Furthermore, when I contacted the appropriate representative to clarify the issue, I was told that I could not be helped and that no correction could be made. This left me very disappointed and I felt badly treated. I would therefore request you to look into this matter and take appropriate action to ensure that this does not happen again in the future. I hope that you can clarify the misunderstanding and I receive compensation for this incident. Best regards.

Saturday night, 11:15 p.m. Large areas cordoned off, access to the toilet blocked with chairs. The open customer area was completely dirty and dirty, tables and floors full of rubbish. Indication of slippery ground, the opposite is the case, everything sticks. 1 order terminal also blocked off with chairs, in front of the other customer queues. If this happens behind the counter, it's more of a case for the hygiene authorities. Other branches can do this much better.

Closing at 11 p.m. although according to Google Maps and the official McDonald's homepage the branch is open until midnight. Please correct the times.

Two times too stupid to pack sauces 😂

So you can have a great breakfast here! Centrally in the city center, wonderfully right on the Brühl!!! 😋 Very friendly staff, especially the nice woman who was on duty here this morning! 😃 She was beaming with so much good spirits that you just have to praise her! 😁 What's definitely not great here is the cleanliness, the tables and the partitions were really dirty! 🙄 But otherwise? Super! Update: October 4, 2024 Well, thank you very much! 😡 Everything is understaffed here now! We've been waiting for our food for almost an hour. I'm definitely not going here anymore.

17 minutes. That's how long it took yesterday to get a Big Caesar Chicken Salad with no extras.

It was really bad waiting for over 20 minutes for the food and there were only 4 people. That's not possible at all. I asked and got a strange look 😔

The staff just stood around listlessly and chatted among themselves even though the store was full. The shift manager didn't really have a clue what she was supposed to be doing. When we ordered and were waiting for our food, our number disappeared from the display. When I saw the employee rummaging around in a bag that was on the counter, I asked if that was order 181, and all I got was a listless yes. The service there is really subpar, I worked at McDonalds on Saarländerstraße back then and there was nothing like it there. But at least the food was fresh.

Employees and shift managers smoke all over the entrance area, throw the butt on the floor, blow the remaining smoke into the store, and the kitchen employee goes back to work without washing his hands. When I saw that, I lost everything... I didn't order anything and went somewhere else. Just disgusting!!

We will avoid going here in the future. People no longer understand you and the food took a whopping 20 minutes to be ready, even though we were almost the only ones. In addition, some of the food was cold and inedible.

Saarländer Straße branch in Leipzig: It's getting worse and worse. Now I have to complain about every order because something is always missing. Half of the staff really doesn't speak or understand a word of German, employees are helplessly overwhelmed and often wander around aimlessly, and every order is treated carelessly. This is neither service nor customer oriented. The seemingly obligatory “We’re sorry” under every negative review doesn’t help either.

The food was fresh, warm and delicious… I actually don’t know that at all. Staff friendly, not a word exchanged with them. But the shop was dirty and untidy… What a shame

Worst McDonald's I've ever experienced. Tables dirty and no toilets despite the restaurant having seating.

First. The positive thing was, on the one hand, the efforts of the employees to serve every customer professionally and quickly. But that's all I can think of. Because. What I particularly noticed negatively were things like the cleanliness. There was a lot of dirt on the ordering screens, where if you touched it you probably would have had a huge amount of germs and dirt from quite a few people on your hands. There were also crumbs on almost all the tables, as well as on the seats (inside and outside). Furthermore, there was an EXTREME amount of dirt on the interior floor near the chair legs. The chair and table legs have probably never been wiped properly. Not very positive.

A typical big city McDonalds! Cleanliness is limited and the staff is a bit unfriendly. Otherwise quite OK

Unfortunately it failed due to the lack of customer orientation. This establishment itself does not have any customer toilets. So you are forced to go to the public toilets in the mall and pay. However, the voucher you receive there will not be redeemed by McDonald’s. The branch manager who was called also couldn't find a customer-friendly solution.

Ich habe 2 mal normale 6er Chicken Nuggets bestellt bestellt. Beide sind vegetarisch angekommen und es hat gar nicht geschmeckt. Außerdem wurde mir nach der Nachfrage segr respektlos geantwortet. Ich rate allen nie wieder dort hin zu gehen

They have no idea how to talk with customer Sad But its not unpredictable bec such low salary no one good is available

Sunday 7:30 p.m. and no milkshake. How many times have I heard, no milkshakes today. 🫣

Quite a large selection or not, the service is really questionable around lunchtime as they become overloaded and unfriendly. The burgers are usually only lukewarm to cold. We will 100% not go there again

New imported workers did a terrible jobs 2 cold wraps and ingridiens stacked on top of each otjer not mixed

My grandma was supposed to order an apple turnover, that was the only thing missing. Never seen her so disappointed about something edible. It's even written on the note, but there was nothing in the bag. Unfortunately, the saleswoman was so unable to understand me verbally that she didn't know what a shark was. I wasn't quite sure whether I should find this funny or frightening

Missing burger when ordering and error when "take away" was issued for eating here.

This is such a siff load A woman put our paper bag in her mouth and there was saliva stuck to the bag And the staff was very unfriendly

Very bad Mcdonald's I went there to order a soda 0,5L and a mcflurry, but when i received my order, i took the lid off my soda, and thats when i noticed that it is not filled up to the 0,5L mark. Same thing with the mcflurry, there was barely anything there?! Completely unacceptable. After being to that mcdonalds we went to the one at the train station which is much better, and you actually get what YOU PAID for.

I ordered 1 MC Smart menu and waited half an hour to get a cheeseburger and a coke instead of my MC Smart menu. impertinence.

There is no hygiene here There's definitely a spider in the burger, and I also waited half an hour for the burger.

Love the salads and the warps. Staff very friendly.

Die Eismaschine war wieder mal kaputt!. Da musste ich Frozen nehmen und das hat mir persönlich überhaupt nicht geschmeckt.

Was just there and wanted to order breakfast. Everything listed, she looks at me and shrugs her shoulders, not understanding a word. I then went to McD Petersstr.. without any problems..

Food was very tasty. But there was already a problem. I went on a school trip with my class and we were allowed to run around freely. Then me and my friends (4 people including me) decided to go to this McDonald's. We ordered. It's all ok. But two of my friends didn't get any food. We let them know and they said the food had already been picked up. It was probably already taken by a strange guy. Both of my friends paid €15+ and didn't get it back.

It was rather mediocre, the food tasted like it was prepared this morning and my fanta had a very strange aftertaste.

You should never come back here people r trolling you ! Desaster ! Lazy team and incompetent boss Save your time and money -> boycott

Probably one of the worst McDonald's I've been to. There are no toilets and most of the tables are dirty or not wiped down. service usually takes far too long.

Ordered half an hour before closing time on Sunday morning and was served as if you were the last guest, even though many more are coming after you. That's not possible... if everything is still dirty - no thanks!

I particularly liked the free Wi-Fi, you have three hours

Toilet closed, no drinking straws available, both without any regrets from the staff.

Actually zero stars! The food was brought to the wrong table (it can happen) after everything was touched by strangers, we asked for it to be fresh. The Ukrainian then began to be very derogatory and arrogant and said it was fresh even though we saw that she had simply closed the food again. At the end of the song, a loud breath and a roll of her eyes. Later she took the food with her. After 15 minutes, 3 new products arrived, which were then thrown on the table. Customer-friendly looks different! The cleanliness also leaves a lot to be desired! Tables were heavily soiled and sticky, and no less than one table was clean. All of this was early on with a maximum of 4 customers in total in the store. With all the love, it is not recommended! There are brown lettuce leaves on the ground. If you want to spoil your stomach here, you've come to the right place!

The food is delicious, clean, highly recommended

It's such a good McDonalds. The food tastes so good and we got the food within 5 minutes at most, so the waiting time was very short. The employees were very friendly.

Nice McDonald's where you can also sit outside

Typical McDonald's with plenty of free parking

My food would be stolen from the table

I covered my tolet with slime after eating this

Outrageously no straw, far too long waiting times. No praise from me!!!

The idiots forgot the cheese on my cheeseburgers

Burgers were thrown together extremely carelessly, table service took quite a long time

20 min. expectations with a small number of visitors. This is tough.

The worst MCD I've ever been to, long wait, wrong or missing order. The customers before me came back 90% of the time because something was missing. My burgers were completely cold and the cola was non-carbonated. 2/3 of the employees could not speak German. Which doesn't work at all. So personally I would even give minus stars.

All Uber orders had something missing or wrong!

It takes a long time and the employees are so embarrassing and useless (12/16 18 30 checkout) that it's embarrassing for the entire branch I would love to rate it like this again and again...

Ich habe den Liefersevice genutzt. Burger waren warm und gewohnter Qualität. Allerdings die Pommes waren kalt und haben dadurch nicht geschmeckt. Auch die Klassiker waren vertreten. 1x Majo hat gefehlt und statt Fanta gab es Apfelsaftschorle. War keine dolle Leistung. Für 3 Personen haben wir fast 50 Euro ausgegeben. Das hätte man um die Ecke günstiger und besser bekommen.

Давно не ходила в McDonald's. Хотели сходить в ресторан, но не знаю немецкого языка, это был самый лучший вариант. Еда эта не по мне, иногда можно. Вкусно.

Komische Mitarbeiter, dreckig, keine Toilettennutzung,

Best McDonald's ever, hope in future this will support Odysseus grimace token @grimace

Die Wartezeit ist eine Katastrophe. Das System mit dem Bestellungen ist nicht gut organisiert.

обожаю этот Макдональдс, чисто, вкусно, и уютно

Auch um 21 Uhr bekomm ich hier noch einen schönen warmen Kaffee, weiter so!

Friend waited 20 minutes for double chilly cheeseburger and a cookies and cream tasche. Food was average. Service-sometimes there was anyone even at the front desk. Atmosphere-rubbish everywhere.

Es gibt kein Frühstück mehr und richtig Lust zu arbeiten hatten die Lieben auch nicht!

Regularly make an order by App. Faster than stay in live line, due to my experience, have some feedback to the app but can not find any connections to app developing company or services representative.

Leider war dieses "Reataurant" völlig unordentlich. Überall Müll auf den Tischen.

Vor 2 Tagen war ich im erwähnten Mc Donalds Store gewesen, da der letzte Besuch schon eine ganze Weile her war, außerdem der Appetit immer größer wurde, entschied ich mich spontan zu einem Besuch. Ich bestellte und bezahlte via Terminal, inklusive der Tischservice-Option (Möglichkeit, bei hinterlegter Tischnummer, sich das Essen bringen zu lassen). Da ich an Tischnummer 14 saß. Aber da mir nicht sicher war, ob ich die Nummer 4 oder 14 angegeben hatte, ging ich nach ein paar Minuten direkt auf einen Mitarbeiter drauf zu, der scheinbar für die Warenausgabe zuständig war, und schilderte ihm kurz die Situation. Daraufhin schaute er mich etwas skeptisch an und erklärte mir, dass es aufgrund von Personalmangel aktuell den Service nicht im Serviceangebot gibt. Daraufhin ging ich an meinen Platz zurück und wartete auf mein Essen.

Ziemlich voll ,kaum Sitzplätze, Speisen und Getränke erhöhter Preise,

Typischer McDonalds mit Lieferservice

Per App bestellt und am McDrive abgeholt. Lediglich ein KFZ war vor mir und dennoch verhältnismäßig lange gewartet. Dazu haben zwei mal Pommes groß gefehlt. Ja man soll ja kontrollieren, aber wenn man zwei große Tüten für das bissl bekommt, denkt man es ist alles drin. Leider nicht das erste mal.

Mitarbeiter sind sehr nett und schnell aber es ist sehr dreckig drinne und das essen ist immer schön frisch

Ist geil da hab aber mein neues Parfüm für 100€ dort vergessen aber all in all baba laden

Es ist immer ziemlich voll hier und daher schwer, einen Platz zu bekommen. Aber dafür ist es recht sauber und Mitarbeiter sind bemüht, dass es so bleibt. Ansonsten ist es eben MC Donald Essen...braucht man nichts weiter zu sagen.

Es ist echt schade das man wenn man zahlen will,das man bemerkt wird aber trotzdem keiner kommt obwohl sie nichts zutuhen hatten.

Das Essen war lauwarm. Wartezeit betrug 20 Minuten. Da es voll war geht man davon aus es wird frisch zubereitet. Die Tablet-Station war übervoll. Ein Mitarbeiter wurde von einer anderen aufgefordert mal zu schauen ob er noch welche findet. Er schaut in die Station und geht lieber welche am MC Cafe holen. Auf den Tischen sammelte sich der Müll. Strohhalme gibt es auch keine mehr.

Easy Bestellung via Bildschirm, sowie Teilnahme/Punktesammeln mit der McDonald's App möglich.

Mir sind meine Pommes ganze zwei Mal runtergefallen

Das McDonald's im Höfe am Brühl punktet mit seiner hervorragenden Lage mitten in der Innenstadt, direkt am Brühl, was äußerst praktisch ist. Das Restaurant beeindruckt zudem mit einem ansprechend gestalteten Ambiente. Der Bestellvorgang gestaltete sich dank der Terminals unkompliziert. Das Essen war in Ordnung, es war warm und es fehlte nichts. Jedoch war ich über die Wartezeit enttäuscht, die mit über 20 Minuten deutlich länger ausfiel als erwartet, insbesondere für ein Schnellrestaurant. Die Sauberkeit im Restaurant ließ leider zu wünschen übrig. Die Tische, Sitze und der Boden wirkten klebrig, und die überfüllten Tablettregale trugen zu einem chaotischen Gesamteindruck bei. Ein weiterer Nachteil war das Fehlen von Toiletten im Restaurant, was unpraktisch ist, da man auf die Toiletten im Einkaufszentrum ausweichen muss, die nicht gerade in unmittelbarer Nähe liegen. Alles in allem kann ich das Restaurant nur empfehlen, wenn man ausreichend Zeit zur Verfügung hat.

Das Essen war ein typisches mc donalds essen. Die Ambiente war jedoch schön.

Bestellung kam zügig und korrekt

War an einem Donnerstag da. Nuggets waren zu lange drin.war schon sehr Cross und die Pommes waren zu lapprig..Schade

Keine WCs, keine Strohhalme "Realy?" (nun darf man am Pappedeckel knabbern), keine Milchshakes weil Maschine kaputt! Schade schade... Ansonsten war das Essen aber in Ordnung.

Für nen einfaches Eis über 5 Minuten warten ist irgendwie seltsam. Vor allen wenn bei den Mitarbeiter die Gespräche und Witze vorgehen.... Fehlt man sich als Kunde schon veräppelt. Die Schokosoße zum Mcsundae scheint auch rationiert zu sein. Noch weniger geht anscheinend nicht.

Gepflegte Filale in der City von Leipzig. Personal war freundlich und hilfsbereit.

In manchen Fialen wird nicht auf die Hygiene geachtet bei dem WC

Wartezeit wie in einem guten Restaurant, 2 Bedienungskräfte, die völlig überforder waren und das schon um 11.20h. Wartezeit auf mein Gericht Betrug 20 Minuten mit bezahlen. Eine Bedienungskraft war nur mit dem Kaffeegetät beschäftigt, die anderen Bedienungs versuchte den Rest zu bedienen. Leider nicht der gewohnte Standard für McDonald's.