McDonald's Timme in Leipzig

The waiters talk instead of taking the money and serving the customers. I waited almost 10 minutes to find out that they were just chatting amongst themselves while I was waiting to be charged. I left without my order nothing, I wasn't going to wait all day for someone to take my payment

The restroom on the ground floor is very questionable in terms of cleanliness. The floor was so sticky that I was glad to be able to get out with my shoes on, and the surrounding area was anything but clean.

Unfortunately, ordering via the app was not possible. The tables on the upper floor seemed like they hadn't been wiped down for a long time.

There are two moments, the first is that there is no normal Wi-fi😞😐, second is that there is no charging station (which is very necessary because of the region where it is located), everything else is ok 😊😇🤗

Absolute chaos! Order wrong, burger cold and dry, fries soggy, and that was on the premises! The employee with the star stickers on her face was completely incompetent. The store was completely empty, and the cashier was completely relaxed, doing everything except handing out the food. There was one person in front of me, and I had to wait 10 minutes for a simple chicken, cheeseburger, coke, and fries. Instead of a chicken burger, we got a chili cheeseburger. And sure, mistakes are human, but I have absolutely no understanding for someone completely relaxed while doing other things. Both burgers were definitely sitting there for more than 10 minutes. The bread was bone dry and hardened, the cheese had dried into the paper, and there was basically no sauce on them. I also absolutely cannot understand how you can get completely soggy and unsalted fries on the premises. So, it was all truly catastrophic. You have to keep emphasizing that the store was empty. Otherwise, I would have been completely understanding. So no recommendation for this McDonald's!

Incredibly rude people. There are several shops around. Better go there directly

Dear team, Thank you very much for your efforts, but unfortunately my visit today was not satisfactory. Even though there were only a few guests present, I wondered where the staff's thoughts were. I had ordered breakfast, but unfortunately a burger was missing. Of course it can happen that an article is not available, but in this case I would have liked some brief information or an alternative suggestion. For me it's not about the €2.49, but rather about the principle. If I were to act like this in my own business, it would quickly be perceived as unfair or even deceptive. I will certainly take a closer look in the future, as my trust has unfortunately been somewhat tarnished by this experience. I hope you will accept my feedback as constructive advice and consider improvements accordingly.

Probably the rancidest mces in all of Leipzig. I was here today for the first time in 2 years... what can you say? The shop is in an absolutely miserable condition. Dirty, worn out and the toilet disgustingly dirty. The sauce was forgotten on my ice cream. There was a homeless man sitting behind us the whole time who was shouting at the whole store. But don't thank me again. Edit: I had a stomach ache all evening and had to throw up.

No napkins! Tables look like crap! Toilet is disgusting! 4 out of 5 stars!

The restaurant was full, but the upstairs area was cordoned off for seating. There were no seats left on the ground floor so I was told I would have to eat outside. Not only was it very cold at 6 degrees, the benches were also completely wet and I was approached twice by beggars asking if I could give them something to eat. In the end I was frozen. Super bad service, that's not possible!

Since then I think the young lady with glasses & dark hair who usually wears a blue work shirt & mainly speaks English works much better there & it's a fresher, better drive than before, she's also usually very customer friendly, has an overview, can give you information - top 10/10✅❤️ Since then, the food has always been fresh! As of: March 13, 2025 Kind regards, Barthel✅

Disappointing experience – Not recommended We had booked a birthday party for our 9-year-old son weeks in advance and were even confirmed by phone a week in advance that everything would take place as planned. The disappointment was all the greater when we discovered on site that nothing had been prepared - no reserved table, no responsible contact person, nothing. It was obvious that our booking had simply been forgotten. After our complaint, something was organized for the children, but that couldn't save the disappointing first impression. Especially at a children's birthday party, you expect reliability and a certain level of organization - unfortunately neither was present here. Overall, a disappointing experience that we definitely won't have again.

Very dirty and unpleasant smell.

Closed from 9 p.m. due to Construction work. Was there exactly 9:00 p.m. And was rejected. Customer service and customer loyalty looks different. Mau!!

A burger was missing and we even paid more!

Everything was very dirty! They only had one functional bathroom but it was in a deplorable state. Impossible to use! Super unfriendly staff.

This is the type of fast food store you would imagine in the subway in Brooklyn. The store is dirty and dirty from the entrance to the counter or last chair. But the crowning glory is the only toilet. The trash cans have never been cleaned and the sanitary napkins and diapers are piling up. The bowl and tiles are full of excrement and there is no toilet paper at all. It's unbelievable how McDonald's as a company allows something like this to happen.

I have never eaten such a small chicken burger; they didn’t put any lettuce leaves at all. Disgusting

Nothing from McDonalds works. Fast food takes ages!

I was really shocked last time, the atmosphere was anything but appealing, there was an unbearable smell in the air and unfortunately it seemed very unkempt. Location is so great, please take advantage of it.

Unfortunately, I didn't have a good experience here. The store was very busy and it took an unusually long time to receive my coffee - I had to wait about 15 minutes. The staff seemed a bit overwhelmed, although they were friendly. A tip: Maybe management could improve operations to reduce waiting times, especially during peak times. Otherwise the atmosphere is like any other McDonald’s.

Food tastes like everywhere else Toilets broken Rewards cannot be redeemed Unworthy

Totally overwhelmed here. This is no longer fast food.

MC.Donalds always works and the huge M is absolutely amazing 🙂🙂

As a Berliner who travels around a lot, I have to say that this was one of my best McDonald's experiences. Fresh fries, good service, just great ;).

Dirty tables, overwhelmed staff, not a great experience. Nevertheless, the burgers were good and the shakes also tasted as usual. We hope that the process will be better at some point.

Unfortunately there are no longer scrambled eggs in the breakfast menu. Otherwise everything was fine and it happened very quickly.

A good McDonald's with fast service. The food is delicious as always, especially the burgers and fries. The coffee area could be a bit cozier, but otherwise a solid place to enjoy a quick meal. Friendly staff completes the picture.

How can you run such a mess in a McDonald's that actually has a standard of hygiene? The toilet is not only an imposition but the last thing, the tables and the floor are simply disgusting.

Like every McDonald's. Friendly MA and tastes good.

Worst McDonald's I have ever eaten I have never been more disappointed in Poland there is much better food

Best Mc in terms of taste that I have ever visited.

Two months ago I ordered something from the machine. But I paid for the meal twice. Firstly, it showed an error even though I paid with a debit card. Then I paid again with an EC card. Pay twice for one menu. This is not okay 😔

rude employee speaking Ukrainian

The dirtiest toilet in the universe. I have never seen anything so terrible, there was about 3, maybe 5 cm of water on the ground, dirty napkins and handkerchiefs everywhere, some in brown. Soap and paper were missing. Plus a line of people for 15 minutes. 0/10,

The place is FILTHY. You go into the toilet, and there is water and toilet paper everywhere, but the bins. It looks like they are waiting for it to decompose. The customers would leave their food on the tables (shame on them as well), and nobody would touch it for as long as we were there (little more than an hour). So you go in there and it's a tough choice between eating in the toilet or at the table. Also, I saw a rat outside, I know that it doesn't have anything to do with them, but I'm pretty sure it escaped from that restaurant to go somewhere more sanitary, like the sewers. All in all, if you go there you should take your food to go.

This was the worst McDonald’s I have ever been to. The service was unfriendly and slow, the buns in the burgers were hard as a rock, and the whole place smelled unpleasant. Absolutely not recommended!

Everything good except under salted fries and dirty toilet (but free)

Eating took too long It takes 30 minutes for a burger

That was the worst McDonalds ever! The burger was old (the bottom was more like biscuits!) and the place was dirty. Everything was packed to take away, so you probably save on trays. Unfortunately no rubbish! Never again!

Completely overwhelmed. 20 minute wait for a burger.

Only one toilet available, poor service, unfriendly staff.

One of the worse McDonald's in Leipzig. This franchisee also runs better branches, so you would think he would know how to do it - but things just don't work here. I'm here mostly at night as I work next door, and especially on weekends it's a disaster. Sure, there are a lot of drunk customers, but McDonald's is consciously cooperating with the club next door - so you'd think the team would be prepared for it. Instead, there are far too few employees. This not only leads to extremely long waiting times, but also to the store being completely filthy and filthy on a regular basis. Even if you just pick up food for a short time, the dirt is almost unbearable. Please take care of more staff and better organization here. You can do this at other locations too – why not here?

The order was ready quickly, but it was cold and didn't have the taste it should have. The staff was ready to take the order from us relatively quickly, but the technology here was disrespectful. Terminals where you think you're from 2011

I hope they follow the example of the US franchises

One of the worst and most unambitious McDonald's restaurants I know.... Only the branch in Leipzig main station is even worse.

The floor is sticky everywhere, the tables are dirty, the entire interior is run down and ordering via the terminals there is not only annoying and complicated, but sometimes incorrect data is stored, e.g. you order a pack of 9 nuggets but only get a pack of 6. And the best thing was the fries, they were still completely raw and when I asked, of course it was the machine, but that shouldn't be my problem. The entire store should be completely renovated and the entire process should be rethought given the prices being quoted. Because if you pay for your order in cash, you have to queue twice because the order is only placed after payment. But if you want to order straight away at the counter, you will be ignored by the staff because no one will have the idea that there are still crazy people who actually order directly and pay immediately. In short, McDonalds was never exquisite cuisine, but the prices were and you can definitely expect more!

We were there yesterday or this morning at 1 a.m. If we could give less than one star we would. There is no such thing as unhygienic. The toilet is filthy, some of the food is cold, the tables and the floor are sticky, so you're afraid that your shoes will stick to the floor. The service where they had nothing to do because everyone was being served, they hung at the counter totally bored instead of taking care of the toilet or wiping the empty tables. Never again!!!

Shit cocoa, cold only powder and milk in my face, not mixed and the wankers don't get any change

Unfortunately not as good as it was back then. The staff was totally overwhelmed. I had to go twice because something was forgotten.

There's always a queue every time I go! I really wish I had a McDonald’s!

no toilets and no charging stations

They didn't put the napkins down, they forgot the caramel in the milk neck. There were no pickles in the cheeseburger

Long waiting times, cold food that has been on display for 30 minutes since we ordered and is not freshly made but has probably been there for a long time. Staff very unmotivated, work at a snail's pace. First the toilet and then the kitchen were cleaned with the floor mop.... Unhygienic, not recommended!!

There was a disgusting smell of urine at the checkout. The food looked similar and the dirty tables/windows outside and inside are an imposition.

Unfortunately things don't always go well. We waited 30 minutes for apple turnover because there were a lot of customers. We were there around 3-4pm on the weekend. Otherwise good

The floor is oily and dirty. The toilets on the upper floor are closed, the one on the first floor is the worst ever, paper is lying around, garbage cans are overflowing. The cheeseburger had a black bun on the inside, the nuggets were made too long, hard.

Shockingly dirty! The toilets are unreasonably dirty, which doesn't make it easy with children. Would be a case for the health department! Full trays that are not removed. But it's probably due to the small number of staff.

Always takes a long time, but I understand

A small McDonald's in town. At my time, the stopping times were a bit excessive and cleanliness was so average. ketchup on the walls, fries on the floor. Staff was friendly, quick and sufficient.

The coffee was thin and relatively expensive. Never again.

Unhygienic shop until it doesn't work anymore! All the tables are sticky, the floor is sticky, dirt everywhere. This saves on staff. We wanted to cancel our meal and were told it wasn't possible. Left food there and went out.

Small McDonald's in town with not so appetizing lights overall toilet🤢

The meat of the Hamburger Royal TS was completely disgusting and dry.

We ordered 3 citizens and it said 1 hour wait. After waiting for 40 minutes, there is still a waiting time of 51 minutes. No one answers the customer service or McDonalds. We're really mad!

The food tasted good, we had two happy meals and an MC smart menu. But both of the happy meals only had fries and mayonnaise in them, no chicken nuggets, even though we ordered them with them. We had ordered an extra cola, which was not given to us either. 20€ spent for half. But it tasted good

So at the MC Café stand you are no longer served, no sign, no one, the checkout says “welcome”, nothing is going on at the front and they just look stupid at what I want - I JUST WANT a coffee, what's the problem ?

By far the worst McDonald's in Leipzig. Wait 30 minutes just to take an order.

The staff there is a total failure, inattentive and distant. Tables are dirty. Nothing to recommend at all.

We ordered two cocoa for €6, after a long wait we were given two cups of lukewarm milk, each with a packet of cocoa powder to mix ourselves. Accordingly, the cocoa was not edible. The existing McCafè was not served and everything else was very dirty.

I had to wait an incredibly long time because I had to order at the counter because the coupons in the app at the self-service terminal didn't work. I've never had such bad burgers at McD's. The bun was burnt, the burger was dry and the ketchup had already dried up. These burgers have probably been there for ages. The employees worked very slowly and didn't take much pleasure in serving the guests! Unfortunately, I took the food to go and only realized how inedible it was when I got to the hotel, otherwise I would have complained about it straight away. It was my last time in this branch, as you don't get a second chance to make a first impression. Too bad!

Everything all around is absolutely amazing. That means something at McDonald's.

Unfortunately I can't recommend it. Very dirty. Unfriendly staff and fries old or not well prepared...

Many people complain about the staff here. If the owner only thinks about his profit and doesn't hire any staff, nothing will change there. It's really a disaster. There are no trays because the staff can't keep up with clearing them away. An email with pictures has been sent to Mc Donalds Germany...

I have to revise my rating here again. Was here again today. Tables and floor very dirty. Upper toilets (both) closed. Just another one and completely overloaded. It doesn't make a good impression.

Tables should be wiped down more often, and the outside and inside areas should be kept clean Unfortunately, you can't do anything for the homeless, but maybe you can say something about it so that guests who are sitting don't coo and what's left over is preferably taken away by the guest who is still eating.

I have today September 7th. Ordered a Mc Muffin and a 12 pack of pancakes with 1x caramel sauce. After less than 2 minutes the food was ready to take away, which seemed strange to me. The end of the song, pancakes bone hard (definitely not fresh) and caramel sauce forgot!!! I pay money for this?? It's a shame that the employee didn't seem to enjoy his job at all.

So the two chicken burgers were actually inedible because they were only lukewarm. And the McDonald's app doesn't work in this store either.

I was eating a bigmac at your place and I have to say...just disgusting. The bun was fart dry, nothing fresh. I won't come to them again.

It's just MC Donald's, what else can you say? Unfortunately the staff are not particularly friendly and the main problem is the toilets themselves. The ambience is also debatable.

My Mc Flurry was only half full and the burgers weren't made fresh but were left there for 20 minutes

Tables not wiped down, ordering at the terminal not possible, only one toilet available. My grandson needed extra ketchup because the other one was already used up; Had to pay extra and €0.50 for such a minni bag, really extortionate.

The food was as you would expect from McDonald's, but I had stomach problems afterwards. Of course I can't say 100% that it was because of the food. The atmosphere wasn't nice at all. The floor stuck when I walked and the toilet downstairs was just disgusting. The toilets upstairs were out of order, so everyone had to go downstairs.

Ladies and Gentlemen I am writing to express my disappointment with the service at your restaurant. I was with you today with my grandchild to celebrate his birthday. We ordered at the terminal and paid at the register, sat down and waited for the food. After 15 minutes I went ahead and asked politely as there was no food and no order. I was then very rudely told that I had to wait. I then asked for my money back but was not granted. We had to wait another 20 minutes to receive our food. During this time, I observed the boss gossiping and laughing with her colleagues. My grandchild was very sad and we ended up taking the food with us in a bag. I am very disappointed with the service at your restaurant and will never order or pick up from you again. Best regards, [Your Name]

the staff very arrogant and unfriendly. I only ordered one thing and got something completely different, whereupon I didn't get my money back and I was also yelled at. I also work in gastronomy and how stressful it is sometimes but that's just not possible.

Unfortunately one of the worst McDonald's we've been to so far. Both the toilets downstairs and upstairs are out of order, you can't even wash your hands before you want to eat. The tables were also very dirty...

The team does everything to make every customer feel at home. Do you want to eat at a clean table? Deal with it. The team enjoys watching. Praise or applause would be appropriate, but the crew isn't there yet, they're probably still working on it. The team sleeps behind the counter and no one wipes the tables. The status probably doesn't allow that.

Slow service. Only one app coupon can be redeemed per order, app rewards cannot be redeemed at all. Cleanliness leaves a lot to be desired. Only one toilet for the entire restaurant.

Simple disaster. Older colleague argues with younger colleague about how to properly fry apple turnovers. Both of them have absolutely no interest in their jobs. Order received 25 minutes later with cold fries because the one cook at the back was overwhelmed. Change the staff!

When the staff does not understand the concept of a FAST FOOD establishment, fast, fast, then it is a problem, I have been with a child a hundred times, it is always long, everything is cold, the last time I had to replace cold potatoes, the employees are like snails.

REPOST because McDonald's apparently likes to censor customer opinions... Well, yes. Waited a whopping 35 minutes for 3 simple standard burgers. Quickly replace the occupier dictator at the counter... instead of structure in the fast food restaurant there was just chaos. Many customers left your store in disgust. Btw, it smells like your piss-filled unisex toilet when you order food. Hygiene would probably close your shop for 3 weeks. NopeNever again.🤦🏽‍♂️🍔🤢🤮

, ultra long waiting times just very bad Tip: go on Sundays because it's always empty, most of the time

Maccie, what else do you expect? Ate things that are not available in the Netherlands, such as the McRib and pizza snacks. Not so great.

Toilets didn't work, trash everywhere, wrong order

We wanted to eat something quick in the evening. There is also currently a special campaign called “clear Meccies”, which is also being advertised crazy. But there were no deductors on our two large menus. So nothing to win. And the real hit was my burger. Apparently it had been on display for at least 6 hours (hard as a bone). My partner brought this one back and asked for a fresh burger. The shift manager responded to the complaint with an eye-rolling and snappy response. Seriously people: do your job properly and treat the guests like guests and don't see them as a nuisance. Because without customers, no job. Very easy!

You don't have to say anything about McDonald's. However, this store currently has nothing to do with fast food. Extremely slow. You can watch people constantly getting in each other's way in the kitchen. I recommend taking another branch.

I found the service a little slow. The food like any other MacDonalds and the normal space

Prices for food have become quite expensive

Staff hardly understands German. It is not cleaned properly and the mountains of rubbish are only partially removed, mopped and swept, even when asked. toilets are permanently broken.

He ate there because it was the only thing open after midnight. Nothing special, like everywhere else