Burger King in Leipzig

doesn't accept vouchers, overwhelmed poor service, has been going downhill for years... Close the shop or change the manager, we customers have had enough!

Ate 2x Whopper on site. I felt nauseous the whole night after and barely slept. In the morning everything was spat out again (all by itself). That’s it for me and Burger King. Never again.

No option to pay in cash. Absolute no-go! 0 stars!!! In addition, only 2 order machines work during peak times. Now overpriced! A single burger costs over €10...

Disappointing: Good food but no customer toilets! Burger King at Leipzig Central Station is a double-edged sword. There's nothing to complain about in terms of taste - the burgers are delicious and the fries are crispy, just like you know from BK. But what good is that if you urgently need a toilet after dinner and there isn't a single one available for guests? This is an absolute no-go! After eating you would like to wash your hands etc.

The cash register was lazily slow; Coupled with the fact that it is inside the central station, The customer base is also bad. I don't want to come here if possible. .

An ordinary Burger King in an extraordinary train station. Outside of peak travel times, it's quite nice to sit in, apart from the flashy lighting ambience. Unfortunately, the fact that the toilets are unusable/broken and WiFi is not available leads to a two to three point deduction, although the service is otherwise not to be criticized. A bit embarrassing for a “Bach and international trade fair city of world renown”.

Food was great. However, you cannot redeem app coupons or collect crowns. The order displays are broken and don't show anything. But the employees don't call you out either. Tray is simply placed on the counter and then stupidly looked into the room. When I was told that the displays were defective, I only received a “yes”. If you love Burger King and don't value customer service, you can order here with a clear conscience.

an abomination. slow service, some products are missing and the official Burger King app doesn't work. If you want to eat quickly and tasty, you'd better run away from here

Dirtiest Burger King you can find in Leipzig. Doesn't accept vouchers, ass is lame and the machines are almost always broken.

Select the appropriate coupons via the app. QR code was not accepted at the machine. Turned to the employee at the checkout and was told that the citizens “don’t give the coupons individually.” Then don't make a coupon for... Then we looked for something to eat somewhere else.

The cashier intentionally entered the wrong number into the register in order to pocket the small but existing difference

Food is prepared quickly and tastes good. However, I have to complain about the fact that employees are put at the cash registers who don't even speak or understand the German language! I felt kind of ripped off.

The vegan burgers have a good sauce ratio here. I'm a regular. The atmosphere feels more like a pawn in end-capitalism, but I want to enjoy that every now and then.

Clear disadvantage for customers who want to place their order at the checkout because they want to pay in cash and this is not offered at the ordering machines. Waited five minutes at the checkout until I was registered by the staff. That's not how you treat customers!

One of four burgers was missing as was the teriyaki sauce.

Unfortunately I can agree with the other people. Waited 16 minutes for a King of the Month. Only self service possible although a cash register is open. You are ignored. If you ask which cash register is now open, you will be directed to the one where the cash register is closed sign. You should go to the self service counter. Thank you, cash abolition supporters!!! Overall, the crew seems overwhelmed. Pigeons run around in the restaurant. The prices are astronomically high for the quality... By the way, paper coupons are not accepted at this branch. Recommendation. There are many better restaurants at cheaper prices in the station building. including a burger shop. As long as people continue to come and accept everything, nothing will change.

Do not accept coupons because they are “private”, each franchisee is private. No shit Sherlock. Staff unfriendly.

Snack bucket ordered, wings were missing, chili nuggets were missing, fries were missing. Cheeky. Kingapp cannot be used and prices are more expensive than elsewhere. Not recommended!

What should I write...I actually like coming here, the staff have always tried hard, but today it doesn't work for me anymore. The toilets are never available, okay. The public opening times are mostly limited due to staffing - for months - okay. Some coupons don't work, okay. You wait a long time at the checkout - 2 out of 5 terminals work - okay. Instead of officially 11 p.m. (on Sunday), due to staffing, it only runs until 10 p.m., okay. The two terminals available only went until 9pm and waited at the checkout for 15 minutes, okay. But the fact that the KingDeals don't even work, oh, only in the menu, even if you wanted to take several citizens and despite the advertising in the branch...absolutely no go...sorry, I have to say that it's no longer viable and I haven't seen a branch like this in a long time. I was there before 9 p.m. and was still disappointed after waiting 30 minutes.

You are not served at the counter, but completely ignored. At the ordering terminal you struggle with bugs and errors and you can't scan your Burger King app or use your coupons. Apparently the problem is known because some of the coupons are customized, but since these are only there as an emergency solution, you cannot customize your entire order. Well, I got my burger and the patty felt raw. Since I chose the vegetarian version, I didn't have to worry about salmonella. Unfortunately, it was the first time I had a really bad experience with Burger King - it will have a long-term impact on me, as I will no longer blindly trust BK in the future. The visit was torture

Also automatic ordering system like at McDonald's one floor higher, only it feels three times slower. Maybe it was just an inopportune moment with Sunday evening.

First time at Burger King in years, it was a disaster. You wait forever and the staff soon fall asleep while walking. NEVER AGAIN!!

2 worst Burger King after Sankt Augustin (see there). Service like in the GDR: I don't care, I'm Aleene. After 20 minutes of queuing we got nothing. 0 stars because I didn't get anything...

Stood at the front counter for a good 10 minutes and wanted to order something. The nice employee with a headscarf/cap combo didn't think it was necessary to even look at me and instead spent the whole time packing orders. I haven't experienced worse service in a long time. For a well-visited Bahnhofs branch, this is an absolute disgrace

Phew really difficult... The self-service machines always seem to be broken. You cannot scan/redeem coupons. Employees often don't have a plan themselves, if they understand one at all. It's really not nice to eat there either, it's better to take it with you. Anyone who manages to place an order there has probably just been lucky.

So if I could give 0 stars for the manager, I would have. Unfriendly and dirty, that's all I'll say.

Worst Service ever! Waiting for more than 10 minutes to get ordered. No apologies.

Vouchers are not accepted, you cannot scan your QR code and collect points, and you are politely brushed off...

Slowest Burger King in the world! Unfriendly staff (I wanted to pay in cash at the checkout and was told that they didn't feel like it and that I should go to the terminal)

I am very disappointed with my recent experiences at Burger King in Leipzig Central Station. I received incorrect orders for two days in a row even though I specifically said I don't eat meat. I ordered two burgers as a menu and got something completely wrong. When I asked to be given the correct burgers or to get my money back, it was rudely refused and I was told not to come again if I didn't eat meat! Such behavior is simply unacceptable. Yesterday I also ordered a meal with an energy drink, but was given a regular soft drink instead. When I raised the error, I was told I was wrong without any attempt to correct the error. As paying customers we expect respect and correct service, not rude treatment or repeated mistakes. We pay for our food and want the orders to be fulfilled correctly. Please hire staff who are better trained in customer service and pay attention to orders.

Very slow even when there aren't many people ordering

I can't rate the food because I didn't get it at all (grill broken). After a long wait and chaos behind the counter, the money was returned. It's becoming increasingly difficult to find a good Burger King

Worst Burger King I've ever seen. I ordered two things and had to wait a really long time. The crowns couldn't be redeemed and there wasn't even the king of the month. I paid €3.19 for a cheeseburger. Half of the things we ordered weren't there and the staff seemed like they had no idea what they were actually doing. I don't come here anymore.

Very slow :-( unsuitable for the train journey unless you plan an extra 30 minutes buffer. I've been waiting for my order for 15 minutes...

Nobody speaks German there, how is service supposed to be possible?

I would prefer to give zero stars for service. You stand at the checkout and want to order, you have the money in your hand so that they can see that you can pay... They look at you and then ignore you. I stood in front of the checkout for 32 minutes until I had enough. The food there is good, but the staff in this shop is a disaster. Better go to Subway for fast, tasty food and friendly staff.

It was just 10 minutes after the official opening time, the doors were still closed and there was a guy standing at the checkout and pointing at the clock. My head was at the opening time which definitely indicated that the place should have been open for 10 minutes. Ok station, proximity to the train, delays are part of it and unfortunately unfriendly staff are also included

As the others have already written here: today all three terminals were defective. The service is rather poor (not very motivated, it takes too long for a fast food restaurant), prices are significantly more expensive than McDonald's and everything is packed in bags (to take away) - of course, saves taxes. Hello tax office, maybe do a quick check??? Was our first and last time here.

The worst Burger King in Germany? Quite possible, but I wouldn't make a final decision. I don't know every single branch in Frankfurt. At least you don't even know the in-house prices here. If I order burgers that are displayed on the electronic menu directly behind the employee and then I am charged a higher price for each burger at the checkout than is stated on the menu, then even as a legal layperson I would claim that you could probably sue the store for fraud very easily and quickly. But since very few employees here speak German, it is difficult to make the problem understandable on site. By the way, the terminals are often defective or rarely work as expected. There are rarely any staff at the checkout and when they are, you as a customer are sometimes ignored at the counter for 10 minutes before you get the idea to place an order. What a misery.........

In 70% the staff forget put something to an order, usually souce sometimes pomes

Well, what can you say, waiting 35 minutes for your order in a fast food restaurant isn't bad. Having to wait so long for a main station that you order, pay and then have to go without eating because otherwise the train will be gone is crazy. Experienced this with two people today and it almost happened with us too. Then Bueger King advertises that you should rate the stores if you enter the store number on the receipt, of course this store has an answer to that, just leave out the store number!!! I've always been a fan of Burger King, but this was it.

Worst BurgerKing branch Nothing really works

As soon as you order, you are motivated not to go there to eat in the first place. The order terminals are a joke. Either they are defective, or they are so slow that you don't know whether they got stuck or simply needed another 20 seconds. Coupons from the app are also not accepted in this branch. That alone is a reason not to go there in the first place.

A very memorable experience... Opened the app on the way, put together the menu and went for self-service. Oh wonder, the device doesn't recognize the generated qr code, so I tried the next machine. Doesn't work either, so I go to checkout. There they look at me with wide eyes and wordlessly place a sign in front of my nose pointing to the machines. Without a word, the lady disappears back to frying. After taking a deep breath, I politely but firmly pointed out that the machine wasn't working. Suddenly the lady can speak, but only to her boss, who waves her over. This actually degrades me to come to the counter and snatch my phone out of my hand to type out the code manually. Then she remarks, in a by no means friendly manner, that the product she ordered is no longer available at the app price. I show her, but she just grumbles that they don't have to take part in the activities. So I avoid this product. Then comes a humorous "Everything?", I say yes and she disappears without a word to leave the collecting to another trainee. The food was of the expected quality. Needless to say, this was my last visit there...

By far the worst Burger King restaurant ever. 1 star each because less is not possible. Service or employees, just slow motion without a plan or idea. German language, if you're lucky, broken. SB terminals are either defective or frozen, if 1 is running then it doesn't accept QR codes either...

This is the worst BK branch I know.

It couldn't get any worse. I showed the QR code, got a rude answer from the guy that he couldn't do anything with it. Then I should show him what it was and what is he doing? He types in everything he sees on the display. I just want the cheeseburgers. He doesn't react to it at all. Then I should pay sum x. Then I said again I just wanted the cheeseburgers. He then starts making fun of me. I should have told him beforehand. I have, but if you're disinterested and don't want the job then you shouldn't take it out on the customer. Never again at this juice stand

Me and a friend wanted to go out for something to eat, so we decided on Bürger King and ordered something from the machine for €10.99. We thought the machine was working because it didn't say anything about it being defective or something and we were wondering why we didn't get a checkout slip After 5 minutes of waiting (our food was ready on the counter) we went to an employee and said this, she then indirectly made us stupid by saying that there is nothing here about the food we ordered and then I showed her my account history and it said Citizen King had debited €10.99 and then said over and over again that we were incapable, we didn't get our food and we didn't get the money back either. Impudence, I'll never go there again, the shop isn't organized at all, the machines don't notice are defective so don't recommend going there, unfriendly staff!!! Preferably zero stars

Food took 18 minutes to be ready. Likewise, cash payment is not accepted, even though it is legal tender.

According to the employee behind the counter, BurgerKing discount coupons are not accepted here. Unfortunately, the women's lack of motivation was clearly visible both on their faces and in the pace of their work. The milkshake we ordered for 4.79 euros was acceptable - nothing more and nothing less.

Coupons are not accepted and the vegan range is very limited. Control terminals are not set up for either and there is no information about this. No recommendation for this branch

you can only give 5 stars, friendly staff and clean restaurant. And lots of space. Not a standard Burger King 👍

The potatoes were stale, the meat was unpleasant after eating it the same way. To be honest the place wasn't clean and the staff weren't friendly.

Burger King yes, the branch in the Promenades Leipzig Hbf? No! ALL self-service terminals out of service, coupon from the BK app shown at the checkout "...we are not taking part..." Asked about the King of the Month: "...we're not taking part in it..." All right, all Rainer coincidence. As a bonus, there are notes everywhere: “No card payment possible.” I then go to the golden M one floor up. Self-service terminal order, coupons scanned and paid by contactless. Perfect! Burger King Leipzig Hbf...never again!

All terminals have been broken for several days and no card payment. Service reduced to zero...

This is the worst Burger King I've ever been to. My assessment is not based on a single visit, but on about four or five. The waitresses are objective and committed. I don't expect anything more. The fact that three of the five ordering machines are out of order, one no longer has paper, and the last one doesn't allow you to put together your menu (you can't add a drink) is a bit annoying, especially when you consider that which may be the first point of contact for tourists. I can't recommend eating on site to anyone. Although the tables are far enough apart that I don't cough on each other's tablets while eating, the hygiene is terrible. On several visits there wasn't a single table that didn't still have fries from the previous visitor, sauce stains from last week or where there wasn't something on the floor that might have been salad. I don't think that's even the employees' fault, the branch is simply catastrophically understaffed. The fact that the train station junkies are always looking for cold fries in the return van is the least of the problems. The food is great, but everything, absolutely everything around it is really catastrophic.

Coupons or the app cannot be scanned. 3 out of 5 self-service terminals broken today. The beef patties were fried a little too dark and tasted slightly burnt. Food was otherwise okay and was ready quickly.

Unfriendly staff and additional hair in the food, I lost my appetite, never again...

The room is not bad, there is air conditioning. In the summer this is what you need. The food is also of good quality, but the service here is of course lame. Everything is very slow, which is very annoying.

The employees try hard. But that was it. The technology (order terminals) are often broken and then card payment is not possible. Some coupons are not offered because the restaurant does not participate in the promotions... It sucks

Bad. Almost all terminals broken, no king of the month.

Can't rate the rest First discuss about the coupons in the app and then no card payment. Unfriendly!

The worker was okay but the team leader was rude and didn't show any sense even though there was no one there

Basically, I am satisfied with the branches of SSP Deutschland GmbH, although the quality of the food varies in this branch. Sometimes you give in to the time pressure and complete the order too quickly, which ultimately affects the quality of the product. The negative point today, however, was that one of the two included burgers was missing from a menu that cost an impressive €19.99. Since the whole thing was to be taken away and therefore in the opaque paper bag, I unfortunately only discovered this later. Other minus points: Scanning codes from the app does not work at the self-service terminals; only cash payments are possible at the cash registers with staff. And the online evaluation with the receipt doesn't work either.

Unfortunately only card payment possible

App vouchers cannot be redeemed, even though nothing to the contrary is mentioned in the app. At the checkout you are only informed about the self-order systems, two of which are of course defective. And woe betide you if you want to pay with cash. Sorry, I haven't experienced something so unprofessional and unfriendly in a long time. King is who works on themselves? Then you still have a damn long way to go! You won't see me here again any time soon.

Tables not cleaned. Toilets have been broken for months. Waiting time 13 minutes for a Whopper with only 4 customers in front of me Very rude

Dirty, smelly toilets and staff who can't get their teeth apart. No thanks Burger King! Disgusting conditions. Update: July 26, 2024 Accept cash only, terminals do not accept coupons. Likewise, coupons in the app were not accepted at the real checkout. I recommend you go to McDonald’s or Subway and boycott this club

Extremely bad service. Not used to Burger King at all. It took them 20 minutes to make a small cheese burger and there aren't many people waiting for their orders. According to the employee, the self-service devices also have problems. These cannot read the promotional codes. Of all the Burger Kings, really the worst. Better go to the McDonald's next door.

Service doesn't know what's on their menu.

If you want to order at the checkout and not at the machine (for example to be able to pay in cash), the employees will simply ignore you and coupons from the app apparently cannot be redeemed in this branch.

I can't rate it any other way They don't take part in anything (MK and coupon), mind you, we read beforehand on Google that they accept digital coupons. Then there is uncleanliness and only cash payments. Poor Germany when you come fresh from vacation and there's nothing in the fridge.

Outdated machines that are not compatible with the app or do not display available products such as iced tea and sometimes even fraud (you order nuggets with dip using a coupon and are denied the dip even though it is even on the receipt). Lousy branch!

Very bad staff! We ordered €78 worth and only half was in the bag, unfortunately we only saw it on the train! That's what happens when you just talk to your colleagues and are distracted. I do NOT recommend this juice shop, real disappointment!

Ordered one burger over ten minutes to wait - I thought BK was fast food lol

Totally rude, it felt like there were 10 people there but no one was doing their job and when they nicely pointed out that they had already been waiting for 20 minutes, they only came up with cheap excuses as to why it would fail

Such a juice shop, unfriendly staff that can't be done anymore... supposedly couldn't give change so I was forced to give a tip! Apparently no coupons work here either, even though it worked last time! I will never enter the store again and advise everyone not to come here!!!

I was eating here with my friends, I thought I was going to have a taste explosion, it tasted absolutely horrible, the service couldn't speak German, the communication was horrible, I wouldn't recommend it

The food was not good, the taste was absolutely disgusting. Cold cheese sauce on the fries, cold burgers. McDonald's 1000 times better. No recommendation either to take away or on site.

Mr. Arendt entertained the entire restaurant with his shrill whistle. Really annoying !

Apart from the food and the fries, which were really good at Burger King for a long time. I haven't experienced such terrible service in a long time. Unfriendly staff who couldn't give an adequate answer to our questions about the toilet situation, or who only wanted to respond to repeated questions with a shrug of the shoulders. Definitely unwearable these days.

Always wonderful to be approached by a cashier. Not so nice to eat there.

DANGER Does not accept vouchers. Charging is a borderline hygienic experience. You are hardly understood. Extremely long waiting times. Already seen how meat was packed from one burger to another. If BK, then go to the marketplace

The "nice" gentleman at the counter on April 22nd, 2024, 4:15 p.m. is already overloaded with three customers, unfriendly and doesn't really speak German and is therefore completely unsuitable as service staff. He doesn't let you finish and answers completely strange questions that you didn't even ask. The self-service counters do not work correctly and only cash payment is possible at the normal counters, so I was unable to order at all. I should just wait 10 minutes....fast food and service is different, dismissed and closed.

Nothing going on where I was there, but then you're immediately yelled at from the side that card payments aren't possible here. When I said that was what I didn't want at all, I was really served again and with a tone that didn't work at all. I come from the catering industry myself and once I did that I should be able to look for a new job straight away. Then you lazily stand behind the counter and no table was clean, everything was sticky and disgusting it was the last time you would see the Burger King here at the train station. If you don't want the job, you should leave.

I ordered double plant-based meat burger but they did not give me double plant-based meat , when I eat , it is too late to say back , I am already on the train . And they never say when order is ready , they just leave on the cashier .

How can they allways forget something even if the order it’s 12,47€ Really the woman in front took 23 minutes to prepare this order and I was just looking at what is she pretending to do. Like literally allways the same person… mayo and ketchup never on king box And when I order Mayo vegan I’ll get Pommes souce like really..

Worst Burger King I've ever been to. Recently they hardly take any coupons from the app anymore (at least a few used to work) and the service is absolutely incompetent and takes 15 minutes to make you just 1 ice cream (!). No matter how many times I almost missed the ICE here, the store has gotten worse and worse over the last few years.

The ordering machine doesn't take a single voucher, I was told at the counter that vouchers only work on the ordering machine.

Without words. Nobody has ever heard of customer service in this branch. First you are told the item doesn't exist, even though it is advertised on the board above the checkout. Then the wrong food is packed. It's a shame that we only noticed this on the train. This store, NEVER AGAIN

It feels like they don't accept a coupon, the self-service machine is broken, the fries taste like nothing and the King Junior menu is advertised as €5.69, but costs over €7 at the checkout even though the squeezes weren't even there.

I ordered a vegan nugget burger to take away and there was a cheeseburger in the bag... Unfortunately I only noticed it when I got home... It's stupid if you don't eat meat... Thanks for nothing!

Why can't you choose onion rings instead of fries in the menu at the ordering terminal like at the counter? Why can't you choose a large Cola Zero? etc.etc. The terminals at .. ...... are much more user-friendly. Only thanks to the employees at the counter can you order what you actually want. The ambience is that of a Bf and can only be rated with one star if at all.

the most disgusting service. Always check what they give you, the food does not correspond to reality. They gave me a burger that looked like it came out of a trash can. Plus, not for the first time, it feels like they're skimping on oil when frying and using it all the time. Today I have completely ruined my relationship with you, as almost the entire chain of burger joints in Germany is ruined in the quality of absolutely everything

Location is a bit hidden, therefore emptier than usual -> more relaxed atmosphere; everything as expected, clean & tidy

Unfortunately no toilet, otherwise great!

Loading dirt. The coupons never work here and then they say they have expired even though they are supposed to be valid until March 1st, 2024. Could you please 🤦🤦🤦🤦🤦

1 cash register, 3 terminals for ordering/paying yourself. None of them take my bank cards. Common Girocards. It's particularly good in 2024, when things are becoming more and more digital, but BK is in the Stone Age. It's a shame, I always traded you clearly above McD, but now you can't access both anymore.

Vouchers apparently don't work for some employees. It's like playing the lottery every time to catch someone skilled entering the code in the simplest way possible.

20 minute wait with 5 customers and worst of all, UNHYGIENIC. A disaster. Oh and they just close as you please. Sometimes one or two hours before official opening times.