Burger King in Leipzig

I usually put a lot of effort into writing reviews—but not here. We ordered through Lieferando late Sunday evening. As a result, the delivery time was quite long. The burgers were okay. However, the fries were very similar to those of their well-known competitors. I'd like to give a positive shout-out to the delivery guy—he brought our food to the second floor and was very friendly. Otherwise, if you're hungry for burgers, it's best to order from your favorite restaurant, which you'd otherwise choose, before 10:00 PM.

I placed the order (1* menu, mind you!) at 9:20 PM on Saturday evening, and it was ready at 10:15 PM. Yes, it was after a football match, but working in such an unstructured manner in a "fast food restaurant" is a disaster. The processes here urgently need to be improved! The ambiance seems very cold, with old furniture and a train station feel ;)

Service very rude, not helpful, bad mood, coupons cannot be redeemed, nobody knows why, we have to go to another store so that we can redeem our coupon

In broken German, they tried to explain that the app couldn't scan QR codes, and therefore there were no offers available from the app in this restaurant. The fact that everyone was wearing the "I'm in training" badge and didn't want to help didn't help the atmosphere any better.

Since this is now the 5th time in a row this has happened i feel forced to write this: Try to avoid it if a particular mouthbreathing man is at the counter that walks slightly bent over and has what might be asian features, that person likes to give your burgers a nice final squeeze as if to stamp his thumbprint on top of them, which in most cases damages the burger and also to put it mildly he isnt the most liberal when it comes to frittes or the condiments and lastly no matter if you ordered ice cubes for your drink or not its utterly random if you will get them, so either be ok and prepared for your 17€ meal to be devalued in terms of appearance, taste and amount or avoid him. All i want is a decent average burger with a average amount of frittes and a average amount of condiments to justify the already exorbitant price tag that is equal or above a actual meal on a actual restaurant, which is what i paid for. Also dont bother making your complaints known because they will be ignored, at least to my experience.

Coupons and crowns don't work, but it's not stated on the terminals.

No cash register was open, just a sign – in terrible English – to use the self-service kiosks. Two of them weren't working, and the remaining three were occupied by completely overwhelmed people who, after five minutes, hadn't placed their orders. Due to the language barrier among the staff, no help was forthcoming. When I finally received my order 15 minutes later, it was completely wrong. At first, I thought it was the wrong order, but it wasn't. When I asked to omit tomatoes due to an allergy (selected at the terminal), there were tomatoes everywhere. If I hadn't been careful, my visit to Burger King would have almost turned into a hospital visit. Never again!

I'm getting sadder and sadder, as the quality and quantity of these places are getting worse. I ordered a long chicken burger, which they advertise as XXL, and honestly, between the bread, which has nothing to do with bread. And the piece of chicken they put on it, I don't know whether to laugh or cry. Ultimately, I won't go back to these places. For almost 8 euros for just the burger, I could buy another meal with a larger quantity and good quality.

Absolutely bad and even ripped off, wrong things packed, abysmally bad shop and then old burger packed in the bag

I've been waiting 45 minutes for a Whopper and a Coke. It's just miserable and not recommended. Update: Even after ONE hour, I'm still waiting.

Long wait times, cold burgers, and a dirty shop. Not recommended!

Way more expensive than other Burger Kings and at the terminal it felt like everything was marked as missing during the payment process, no more cups (???), no chicken nugget burger, no King of the Month, it felt like everything was unavailable.

The employees are unfriendly. Normally I only eat in star restaurants, but the prices are really outrageous since I have to work for a year for it. The employees insulted me.

No, the employees are very unfriendly and annoyed by simple questions. The bald cashier snatched the receipt from my hand and was unfriendly. Furthermore, the prices are outrageous.

The service at this Burger King really needs improvement. There are many ordering machines, but none of them work. You have to queue up at the counter to order, so you can't use coupons. There are only three wait staff in the entire restaurant: one is busy taking orders, one is busy preparing the food, and one is busy serving it. No one has time to clean up the outside area. The tables are messy, and the restrooms are closed and unusable. There's no Wi-Fi or charging outlets. Such a large space is wasted! It seems like the owner doesn't really want to run the business properly. Such a great location, what a shame!

Lots of customers and only 3 employees. Can't be true, I have to wait 40 minutes for a burger.

My visit today at around 6:30 p.m. was unfortunately extremely disappointing. There wasn't a single clean table, the tray was dirty, and there was an old bill on it. Furthermore, an elderly lady at the checkout was completely ignored by the staff – the employees were chatting loudly and laughing instead of helping. The woman didn't know how to order at the terminal, and no one offered assistance. I had to intervene myself. Meanwhile, two employees watched me, laughed at me, and obviously mocked me. Such disrespectful and unprofessional behavior is unacceptable. I have never experienced such poor service.

Very long waiting times. If you don't have at least half an hour to change trains, it's a big risk.

App vouchers cannot be redeemed (points) Device does not respond

I have no words to describe the worst experience of my life. The staff is unmotivated and rude, you can't pay in cash, and the place is filthy. The worst.

Better go somewhere else to eat in the main station

You can only order at the terminal; coupons or crowns cannot be redeemed here. We waited forever for our burgers, even though it wasn't very busy. It was difficult to find a clean table. We also didn't see anyone tidying up or wiping down the tables during our visit. Restrooms are permanently closed.

You are forced to order at the terminal and then you can no longer eat there. There are people who cannot tolerate everything or are allergic to certain ingredients. This cannot be adjusted, so many people can no longer eat. The staff are totally grumpy. As a long-time regular customer, I will no longer go to Burger King. The competition is happy.

Such a shame on the employees at there. Recently I had asked for a job opportunity at here and one of the main employees or manager told me to be present here tomorrow for the job, even though I had class I reached on that day and he then tells me they are full and have no job, I had travelled all the way just to hear that, which he could have told me the day I asked him, simply fooling the people here, sorry for the rash response but I couldn't help it. Atleast give value for the people's time.

It's high time to change something, don't you think

Waited 20 minutes for a milkshake.

I was there last time. I didn't like it. Rude and I didn't get many fries. The Coke had no flavor.

The worst Burger King I've ever seen. The ordering machines are always broken, there's no service at the checkout, you can only pay in cash, and it takes forever to get food.

Coupons were not accepted, I left the store and a few meters away was KFC where coupons were accepted. Very easy.

They can't do it here, it's dirty, the employees don't speak German and you can't use the app to order either. I also received my food cold in dirty packaging... of course I threw it away. When I wanted to say something, there were either only employees who didn't understand German or acted as if they didn't know it. Never again

Schmutzige Servicewüste im schäbigen Ambiente. Unfähige Mitarbeiter die keine Bestellung korrekt ausführen können. Verhältnis mäßig teurer als andere Burger Kings. Extrem lange Wartezeiten

Not a single table was cleaned, had to clean the table ourselves to dine in!

Worst ever chilli cheese fries I can count the amount of chillies on it Also coupons are not accepted here

Too few workers. You don't have time to do everything, the line is too long.

Been to Burgerking again for a long time. It wasn't particularly busy, but the (only) lady behind the counter had her hands full. We ordered takeout using the touchpad. After a while we noticed that the lady seemed to be putting our order on a tray to eat there. We weren't 100% sure whether it was really our order and waited until we were asked to pick up the order. When picking up the order we politely pointed out that we would like to take it with us (we had to get to the train). The lady then put everything into a bag without saying a word and moved on to the next order. The fries were all thrown around in the bag and the burgers were crumpled. Thank you for this great Burgerking experience! Now I remember why I'm there so rarely. But at least this time nothing was forgotten or packed incorrectly, which is almost standard.

The food is really a 10/10. The sellers are so nice and it doesn't take that long which is amazing.

So it can't be that a Burger King at a main train station only has 3 people in the afternoon and only one feels responsible for the orders. After 10 minutes of waiting, I said that I wanted to order and he said to me... he's alone and can't use the cash register, I should go to the terminal. I think everyone who has ever been to Burger King knows how bad these terminals are. You cannot change or omit anything from the products you order. In addition, many coupons cannot be found at all. I don't want to say anything against the staff themselves... but how can you organize your staff so poorly

Simply every order is wrong. You can't choose any extras and they can't even make the right order! Bad! Never again!

The staff are friendly and helpful and nice and everything is clean and is recommended.

This establishment offers a truly unique experience, starting with pricing that leaves even seasoned financial experts wondering. Compared to its counterparts, this offshoot seems to sprinkle its burgers with gold dust - there's no other way to explain the significant price premium. But that's not all! For the discerning palate that dares to ask for customization, here's a lesson in humility: "As is, or not at all!" is the motto. And last but not least, for lovers of authentic, unadorned environments, the restaurant offers a fascinating study in applied negligence. The tables tell stories (probably not appetizing ones), and the floor seems to have developed its own little ecosphere. In short: If you're looking for a place where your money is spectacularly worth less, your culinary desires are ignored and your immune system finds a welcome challenge, then you've come to the right place.

I was there and got cold burgers after waiting (2 out of 3). Even the cheese was still in its original form, like it had come from the fridge. I showed it and explained it at the checkout (especially with melted cheese, as a consumer, I felt like I was being ripped off when everything was cold and nothing was melted) The waitress just smiled and said everything was okay. (My impression was that she didn't speak German very well) I had no choice but to choke down the cold food or throw it away (€15!!!). Be warned about the BK at the train station - there are many alternatives there

The burgers cannot be customized at the terminals. Coupons are not accepted. Whopper Plant based didn't even exist. Very expensive and dirty tables. Long waiting times.

Of the 5 order terminals, 2 worked. This is very bad at lunchtime because even the multicultural staff is unable to take an order. Otherwise everything is clean including the tables. The toilet was also out of order. .

It can NOT be that on Saturday evening at 8.30 p.m. I can only order at the terminal and no employee comes to the checkout and takes an order personally and you are forced to pay by card. Then you ask politely and the answer is that they are just unlucky and have to go somewhere else. Which is what I did and where I was served in a friendly manner.

No...really like on the platform

Extremely expensive, not very clean and above all extremely slow. If staff worked even 1% slower, they would be working backwards. I've never seen how you can move them in such slow motion. If you want to catch a train that leaves in 30 minutes, this is not the right place…

No, there are no coupons available from the app. Especially nothing from the veggie menu. Absolutely not recommended.

doesn't take vouchers, overwhelmed poor service, has been going downhill for years... Close the shop or change the managing director, we customers have had enough!

Ate 2x Whopper on site. I felt nauseous the whole night after and barely slept. In the morning everything was spat out again (all by itself). That’s it for me and Burger King. Never again.

No option to pay in cash. Absolute no-go! 0 stars!!! In addition, only 2 order machines work during peak times. Now overpriced! A single burger costs over €10...

Disappointing: Good food, but no customer restrooms! Burger King at Leipzig Central Station is a double-edged sword. There's nothing to complain about in terms of taste – the burgers are delicious and the fries are crispy, just as you'd expect from Burger King. But what good is that if you urgently need a restroom after eating and there aren't any available for customers? That's an absolute no-go! After eating, you'd really like to wash your hands, etc.

The cash register was lazily slow; Coupled with the fact that it is inside the central station, The customer base is also bad. I don't want to come here if possible. .

An ordinary Burger King in an extraordinary train station. Outside of peak travel times, it's quite pleasant to sit in, apart from the garish lighting. The fact that the restrooms are unusable/broken and Wi-Fi is unavailable unfortunately leads to a two-to-three point deduction, although the service is otherwise impeccable. A bit embarrassing for a "world-renowned Bach and international trade fair city."

Food was great. However, you cannot redeem app coupons or collect crowns. The order displays are broken and don't show anything. But the employees don't call you out either. Tray is simply placed on the counter and then stupidly looked into the room. When I was told that the displays were defective, I only received a “yes”. If you love Burger King and don't value customer service, you can order here with a clear conscience.

An abomination. Slow service, some products are missing, and the official Burger King app doesn't work. If you want fast and delicious food, you'd better run away from here.

Dirtiest Burger King you can find in Leipzig. Doesn't accept vouchers, ass is lame and the machines are almost always broken.

Select the appropriate coupons via the app. QR code was not accepted at the machine. Turned to the employee at the checkout and was told that the citizens “don’t give the coupons individually.” Then don't make a coupon for... Then we looked for something to eat somewhere else.

The cashier intentionally entered the wrong number into the register in order to pocket the small but existing difference

Food is prepared quickly and tastes good. However, I have to complain about the fact that employees are put at the cash registers who don't even speak or understand the German language! I felt kind of ripped off.

The vegan burgers have a good sauce ratio here. I'm a regular. The atmosphere feels more like a pawn in end-capitalism, but I want to enjoy that every now and then.

Clear disadvantage for customers who want to place their order at the checkout because they want to pay in cash and this is not offered at the ordering machines. Waited five minutes at the checkout until I was registered by the staff. That's not how you treat customers!

One of four burgers was missing as was the teriyaki sauce.

Unfortunately I can agree with the other people. Waited 16 minutes for a King of the Month. Only self service possible although a cash register is open. You are ignored. If you ask which cash register is now open, you will be directed to the one where the cash register is closed sign. You should go to the self service counter. Thank you, cash abolition supporters!!! Overall, the crew seems overwhelmed. Pigeons run around in the restaurant. The prices are astronomically high for the quality... By the way, paper coupons are not accepted at this branch. Recommendation. There are many better restaurants at cheaper prices in the station building. including a burger shop. As long as people continue to come and accept everything, nothing will change.

Snack bucket ordered, wings were missing, chili nuggets were missing, fries were missing. Cheeky. Kingapp cannot be used and prices are more expensive than elsewhere. Not recommended!

Do not accept coupons because they are “private”, each franchisee is private. No shit Sherlock. Staff unfriendly.

What should I write...I actually like coming here, the staff have always tried hard, but today it doesn't work for me anymore. The toilets are never available, okay. The public opening times are mostly limited due to staffing - for months - okay. Some coupons don't work, okay. You wait a long time at the checkout - 2 out of 5 terminals work - okay. Instead of officially 11 p.m. (on Sunday), due to staffing, it only runs until 10 p.m., okay. The two terminals available only went until 9pm and waited at the checkout for 15 minutes, okay. But the fact that the KingDeals don't even work, oh, only in the menu, even if you wanted to take several citizens and despite the advertising in the branch...absolutely no go...sorry, I have to say that it's no longer viable and I haven't seen a branch like this in a long time. I was there before 9 p.m. and was still disappointed after waiting 30 minutes.

Also automatic ordering system like at McDonald's one floor higher, only it feels three times slower. Maybe it was just an inopportune moment with Sunday evening.

You are not served at the counter, but completely ignored. At the ordering terminal you struggle with bugs and errors and you can't scan your Burger King app or use your coupons. Apparently the problem is known because some of the coupons are customized, but since these are only there as an emergency solution, you cannot customize your entire order. Well, I got my burger and the patty felt raw. Since I chose the vegetarian version, I didn't have to worry about salmonella. Unfortunately, it was the first time I had a really bad experience with Burger King - it will have a long-term impact on me, as I will no longer blindly trust BK in the future. The visit was torture

First time at Burger King in years, it was a disaster. You wait forever and the staff soon fall asleep while walking. NEVER AGAIN!!

2 worst Burger King after Sankt Augustin (see there). Service like in the GDR: I don't care, I'm Aleene. After 20 minutes of queuing we got nothing. 0 stars because I didn't get anything...

Stood at the front counter for a good 10 minutes and wanted to order something. The nice employee with a headscarf/cap combo didn't think it was necessary to even look at me and instead spent the whole time packing orders. I haven't experienced worse service in a long time. For a well-visited Bahnhofs branch, this is an absolute disgrace

Phew really difficult... The self-service machines always seem to be broken. You cannot scan/redeem coupons. Employees often don't have a plan themselves, if they understand one at all. It's really not nice to eat there either, it's better to take it with you. Anyone who manages to place an order there has probably just been lucky.

So if I could give 0 stars for the manager, I would have. Unfriendly and dirty, that's all I'll say.

Worst Service ever! Waiting for more than 10 minutes to get ordered. No apologies.

Vouchers are not accepted, you cannot scan your QR code and collect points, and you are politely brushed off...

Slowest Burger King in the world! Unfriendly staff (I wanted to pay in cash at the checkout and was told that they didn't feel like it and that I should go to the terminal)

I am very disappointed with my recent experiences at Burger King in Leipzig Central Station. I received incorrect orders for two days in a row even though I specifically said I don't eat meat. I ordered two burgers as a menu and got something completely wrong. When I asked to be given the correct burgers or to get my money back, it was rudely refused and I was told not to come again if I didn't eat meat! Such behavior is simply unacceptable. Yesterday I also ordered a meal with an energy drink, but was given a regular soft drink instead. When I raised the error, I was told I was wrong without any attempt to correct the error. As paying customers we expect respect and correct service, not rude treatment or repeated mistakes. We pay for our food and want the orders to be fulfilled correctly. Please hire staff who are better trained in customer service and pay attention to orders.

Very slow even when there aren't many people ordering

I can't rate the food because I didn't get it at all (grill broken). After a long wait and chaos behind the counter, the money was returned. It's becoming increasingly difficult to find a good Burger King

Worst Burger King I've ever seen. I ordered two things and had to wait a really long time. The crowns couldn't be redeemed and there wasn't even the king of the month. I paid €3.19 for a cheeseburger. Half of the things we ordered weren't there and the staff seemed like they had no idea what they were actually doing. I don't come here anymore.

Nobody speaks German there, how is service supposed to be possible?

Very slow :-( unsuitable for the train journey unless you plan an extra 30 minutes buffer. I've been waiting for my order for 15 minutes...

I would prefer to give zero stars for service. You stand at the checkout and want to order, you have the money in your hand so that they can see that you can pay... They look at you and then ignore you. I stood in front of the checkout for 32 minutes until I had enough. The food there is good, but the staff in this shop is a disaster. Better go to Subway for fast, tasty food and friendly staff.

It was just 10 minutes after the official opening time, the doors were still closed and there was a guy standing at the checkout and pointing at the clock. My head was at the opening time which definitely indicated that the place should have been open for 10 minutes. Ok station, proximity to the train, delays are part of it and unfortunately unfriendly staff are also included

As the others have already written here: today all three terminals were defective. The service is rather poor (not very motivated, it takes too long for a fast food restaurant), prices are significantly more expensive than McDonald's and everything is packed in bags (to take away) - of course, saves taxes. Hello tax office, maybe do a quick check??? Was our first and last time here.

The worst Burger King in Germany? Quite possible, but I wouldn't make a final decision. I don't know every single branch in Frankfurt. At least you don't even know the in-house prices here. If I order burgers that are displayed on the electronic menu directly behind the employee and then I am charged a higher price for each burger at the checkout than is stated on the menu, then even as a legal layperson I would claim that you could probably sue the store for fraud very easily and quickly. But since very few employees here speak German, it is difficult to make the problem understandable on site. By the way, the terminals are often defective or rarely work as expected. There are rarely any staff at the checkout and when they are, you as a customer are sometimes ignored at the counter for 10 minutes before you get the idea to place an order. What a misery.........

In 70% the staff forget put something to an order, usually souce sometimes pomes

Well, what can you say, waiting 35 minutes for your order in a fast food restaurant isn't bad. Having to wait so long for a main station that you order, pay and then have to go without eating because otherwise the train will be gone is crazy. Experienced this with two people today and it almost happened with us too. Then Bueger King advertises that you should rate the stores if you enter the store number on the receipt, of course this store has an answer to that, just leave out the store number!!! I've always been a fan of Burger King, but this was it.

Worst BurgerKing branch Nothing really works

As soon as you order, you are motivated not to go there to eat in the first place. The order terminals are a joke. Either they are defective, or they are so slow that you don't know whether they got stuck or simply needed another 20 seconds. Coupons from the app are also not accepted in this branch. That alone is a reason not to go there in the first place.

A very memorable experience... Opened the app on the way, put together the menu and went for self-service. Oh wonder, the device doesn't recognize the generated qr code, so I tried the next machine. Doesn't work either, so I go to checkout. There they look at me with wide eyes and wordlessly place a sign in front of my nose pointing to the machines. Without a word, the lady disappears back to frying. After taking a deep breath, I politely but firmly pointed out that the machine wasn't working. Suddenly the lady can speak, but only to her boss, who waves her over. This actually degrades me to come to the counter and snatch my phone out of my hand to type out the code manually. Then she remarks, in a by no means friendly manner, that the product she ordered is no longer available at the app price. I show her, but she just grumbles that they don't have to take part in the activities. So I avoid this product. Then comes a humorous "Everything?", I say yes and she disappears without a word to leave the collecting to another trainee. The food was of the expected quality. Needless to say, this was my last visit there...

By far the worst Burger King restaurant ever. 1 star each because less is not possible. Service or employees, just slow motion without a plan or idea. German language, if you're lucky, broken. SB terminals are either defective or frozen, if 1 is running then it doesn't accept QR codes either...

This is the worst BK branch I know.

It couldn't get any worse. I showed the QR code, got a rude answer from the guy that he couldn't do anything with it. Then I should show him what it was and what is he doing? He types in everything he sees on the display. I just want the cheeseburgers. He doesn't react to it at all. Then I should pay sum x. Then I said again I just wanted the cheeseburgers. He then starts making fun of me. I should have told him beforehand. I have, but if you're disinterested and don't want the job then you shouldn't take it out on the customer. Never again at this juice stand

Me and a friend wanted to go out for something to eat, so we decided on Bürger King and ordered something from the machine for €10.99. We thought the machine was working because it didn't say anything about it being defective or something and we were wondering why we didn't get a checkout slip After 5 minutes of waiting (our food was ready on the counter) we went to an employee and said this, she then indirectly made us stupid by saying that there is nothing here about the food we ordered and then I showed her my account history and it said Citizen King had debited €10.99 and then said over and over again that we were incapable, we didn't get our food and we didn't get the money back either. Impudence, I'll never go there again, the shop isn't organized at all, the machines don't notice are defective so don't recommend going there, unfriendly staff!!! Preferably zero stars

Food took 18 minutes to be ready. Likewise, cash payment is not accepted, even though it is legal tender.

According to the employee behind the counter, BurgerKing discount coupons are not accepted here. Unfortunately, the women's lack of motivation was clearly visible both on their faces and in the pace of their work. The milkshake we ordered for 4.79 euros was acceptable - nothing more and nothing less.

Coupons are not accepted and the vegan range is very limited. Control terminals are not set up for either and there is no information about this. No recommendation for this branch

The potatoes were stale, the meat was unpleasant after eating it the same way. To be honest the place wasn't clean and the staff weren't friendly.

you can only give 5 stars, friendly staff and clean restaurant. And lots of space. Not a standard Burger King 👍