Burger King in Leipzig

I had a Big King, but it felt about the size of a hamburger. I rarely go to Burger King, but somehow everything has gotten smaller; even the Whopper is 2 cm shorter in diameter. And the toilet didn't have paper for drying.

We ordered food from this branch and had to wait over 2 hours..., nobody answers the phone, the online ordering service is useless, they can only tell you what it says in the app...., in the end a drink was missing, food was cold and delivery person couldn't explain why it was delivered so late... or didn't understand.

A perfect place to work: quiet, secluded, with a power outlet. Nice working space. Restrooms are available if you're a designated customer, so they're cleaner than usual.

I often buy a Big King XXL at the drive-thru, which actually costs 8.49. However, since they only accept debit card payments, and the price on the machine isn't always visible from the driver's seat, I naturally hold up my card out of trust. I then saw on the printout that I was charged 9.49 for the burger! When I asked, the cashier said the price had gone up. Aha, well, if that's the way it is. I then looked up the prices afterwards, and yes, it now costs 8.79 - but not 9.49! So, people, be careful when paying with your card! It would also be nice if there was a complete price list at the order counter, not just the one for the meals. Update October 2025: The XXL now costs €10.19; prices are rising faster than gas at the gas station! And still no price information at the drive-thru; that was my last visit to BK.

The service staff was poor. No communication. The restrooms were dirty.

Absolute horror, a 53-minute wait. The employees couldn't keep up. And there were only four people in front of me. I only had a burger and a few fries, nothing more. I was wondering why everyone in front of me was annoyed, but now it makes sense. I'm definitely not going there again to waste my time pointlessly.

The food is often cold, sometimes even missing something. There are no napkins. The staff barely speaks German and is constantly unmotivated.

We ordered 7 items and only got 6. A burger for 6 euros was missing, which is not acceptable. You should have checked immediately. That means opening the bag and taking everything out, oh man. The wait when the store is not even half full is crazy. The taste is standard, you can't really mess it up.

Prices are quite high. I don't like these computers that do the food, I prefer to talk to people.

Ordered at 9:31 p.m. (the store is empty) and it's now 10 p.m.… and I still don't have my food. xD Are people still working here?

It's really gone downhill... the taste is mediocre and the burgers have gotten smaller... a shame.

Service desert Germany sends its regards

So if you don't order online, they'll complain. Furthermore, almost all of the food is cold, even though we ate there.

Unfortunately, we had to wait almost 20 minutes for two small burgers. When we pointed out that it wasn't exactly fast and could definitely be improved, they cheekily dismissed it with the comment, "Just write that in your review—nobody cares anyway." Well then, Burger King—keep it up! Important: This review refers exclusively to this branch and the staff working the counter on the afternoon of October 4, 2025.

This is definitely not a fast-food restaurant. I only ordered chicken nuggets...the terminal receipt was at 2:41 p.m. I received the nuggets, which had already been in the warming dispenser for four minutes, at 3 p.m. There's an organizational problem there, which employee is responsible for what. Several people were lurking around, but each was responsible for everything. Another customer in front of me was even missing half of his order.

We stopped at the Burger King on the way home. Ordering via the self-service terminal worked great. Unfortunately, that was the only positive thing. In total, we waited half an hour for our food. The sauces were missing, the fries were cold, and the nuggets were soggy instead of crispy. The new kebab burger wasn't cooked through, and we had to wait another 20 minutes for a replacement. We will never visit this Burger King again.

Very unfriendly and disrespectful employee at the drive-thru. - Saturday, October 4, 2025, 4 p.m.

The customer service employee was very unfriendly. I called the branch to inquire about opening hours on a holiday (because the information on Google might be different). However, the employee immediately hung up without saying anything.

Just like Burger King. If you know one, you know them all.

Something was simply forgotten for the third time because everyone there is overwhelmed. You wait 30 minutes, just want to go home after a late shift, and only get half. After 30 minutes of waiting, I don't even look in the bag because I almost fall asleep watching the "workers." Next time I'll go to Rewe and get my frozen food, I can get it out of here better and faster. Thanks

For those who like it. It's just fast food.

Extremely slow work even though it wasn't busy. Yesterday at lunch, I stood in line for a full 15 minutes for three regular meals without any special requests. The young man at the cash register seemed very unsure, miscalculated, and had to double-check on his personal phone because he couldn't understand the cash register. The manager miscounted the number of pieces while frying because he preferred to chat with his friend and was more concerned with his appearance than with his work. That's completely unacceptable. I've been satisfied so far, but in the future, I'll drive past and just sandwich.

I have to say, I've been to this branch a few times now, but the employees really haven't invented working. They're so slow, even when there's a huge line, they don't slow down. They're all so calm... They really should be addressed.

Hello! You keep forgetting the extra sauces (mayonnaise, ketchup, etc.). It's a disgrace... can the staff read?

This time everything is ok. A week earlier on my visit in this restaurant theyake a mistake in my order.

Menu for around €11 and the fries were over salted and dried out. Overall not edible!

I recently ate at Burger King on Permoserstrasse in Leipzig and was overall satisfied. The orders were prepared quickly and the staff was friendly. The burgers were fresh and flavorful, as you would expect from Burger King. The decor and cleanliness of the restaurant were also fine. A small point of criticism was that taking orders seemed a bit chaotic as there were a few misunderstandings during the lunch rush. But that didn't affect the quality of the food. Overall, a good choice for a quick and tasty burger - I'll be back!

Was fun here in the 90s and 2000s, friendly people, all you can eat, one of the worst branches of BK since 2020. Waiting time crazy, unfriendly

So the staff is getting worse and worse, no decent staff, they are totally rude and listless.

Burger King Detmold My visit to Burger King in Detmold was disappointing. The king rib - surprisingly vegan - was extremely dry, and the far too little amount of barbecue sauce couldn't save the bland taste. The organization was chaotic: You order at the terminal, but have to stand at the counter to pick up the order because there are no displays or announcements. Conclusion: Neither the food nor the process were convincing - definitely room for improvement.

It's okay. Could be better but it's ok

Food is good. (just fast food) You don't have to wait too long. (Depending on the time of day) Pay attention to the opening times. Overall, a well-rounded affair.

The employee with a shiny head is unfriendly

I never buy anything there, I forgot my nuggets but I'm ashamed of the sauce they put in there

One of the best BK's for me. There's nothing to complain about, everything is OK. and above all quickly.

Ordered food via the app around 6 p.m. At around 8 p.m. I called myself and asked where it was. The answer: “It’s already here and will go out with the next round.” That's what it tasted like when it came again an hour later. And it wasn't complete either. Underground. Then I complained about it online. The same game. After over 80 days and three questions, a succinct answer came. They are trying hard. This is my washing machine too. I'm disappointed

stupid technology, I'm still old school!!! u only have cash in my pocket. On the parts only with card!!! Then we were asked stupid questions about what we wanted at the checkout, whether we had already ordered that part!!

And once again my chili cheese nuggets were missing - 2.99€ thrown out the window, thanks for nothing 🙄

Yes, it's pretty good so far, if the staff would really listen.

Actually quite ok here. You don't have to write about the food, it's a matter of taste. Fast food takes a little longer but is still within reason. A big point of criticism is the cleanliness, tables dirty, chairs spilled and floor full of leftover food.

Actually no star at all, burgers were on the verge of inedible. Instead of oval bread you get round, normal, limp bread without communication. The pepperoni also tasted like they were a week old, quite strange... Iceberg lettuce was soggy, and the composition of the ingredients was also more than poor. I would have been better off with pasta and ketchup at home. Taste is definitely not “king” here…. 1 something positive = change was right 🤭🤣

They bring me the bad hamburger, on top of that they say that they have brought it to me well and that they are not going to do anything, on top of that when they have brought it to me the delivery man doesn't feel like going up the stairs, shitty Moors

The last time I was here. Double Chilli Cheese has 2 patties now the size of one as it once was. Less and less service, and price/performance below ground...

This used to be a great shop. We have been there many times. Today there are listless staff loitering around, someone is talking on their cell phone while packing things up, the trolleys with trays are overflowing, the burgers are cold... It's a tragedy. The main thing is that there are five BK cars occupying the customer parking spaces. Next time we'll go somewhere else.

As usual good BK quality... but sometimes with incomprehensibly long waiting times and what feels like poorly motivated staff

You have to give quieter one star. There is no place for cash there because people are said to be breaking in all the time. Then take the cash registers with you in the evening. It works in other stores or at my work too. The waiting times are also terrible

The burger tasting is not as expected, and the atmosphere was very hot and noisy

Wait 20 minutes for food and then the burger is cold...second attempt: burger is cold again. Conclusion: never again!

It was neat and clean and quick

In my opinion, absolutely not recommended! Customer-unfriendly is a big keyword here. Cash is probably no longer worth anything here. I avoid this store at a very wide berth!

It would be cool if you could project the order numbers larger on the TV, you can hardly read them if you're sitting at the other end.

Very uncoordinated staff. No multitasking available. Each order was packed one at a time. Waited 20 minutes for 2 burgers

The food is different – ​​sometimes good, sometimes terrible. The service is usually lazy, most of the employees stand around and do nothing, which means you have to wait an extremely long time for orders. The food is often cold even though you eat on site. Something is always missing from the order. I just ordered food home and was missing two portions of fries and sauces that I paid extra for. It's the easiest job in the world to put food in bags, but some people can't even do that. You go there for a burger and fries and you don't get any fries. What the hell are these employees thinking about when they only have to pack these two things?! Additionally, you can't file a complaint in the app and the phone doesn't work either.

Pretty empty at lunchtime when visiting midweek. However, when ordering, they forgot to deliver the French fries. Well, there is something like that too.

It took them so long to pack and bring our food. Everything was very slow and the food was already cold as we received it.

Here you will be insulted because you want to pay in cash. Unfriendly employee again.

Wow, really? We wanted to try the new tortillas. We had coupons in the mail. So we went there, for that! Of course they didn't have any tortillas because there was something wrong with the implementation. Then please don't advertise something you don't have! There wasn't another burger either. That's not possible, get it together or leave it!

The delivery of the food is absolutely abysmal. We live 15 minutes walk away and delivery takes 90 minutes? And not just once but always? I understand that it can take longer, but the fact that you have to wait so long for a few slapped together burgers even though you live nearby is really cheeky.

Good burger, pretty fast service but the following issues: No receipt printed on order, no paper towels in dispenser in bathroom, sauce ordered but not supplied, sundae had maybe 1 teaspoon of topping with no sauce as ordered, chips were contaminated with other foodstuffs… I normally love Burger King but definitely won’t be returning to this one!

The majority of visitors were wearing suits. Someone forgot the bike beforehand, if you're interested, pick it up

You do it again and again and you shouldn't do it... Thanks for nothing...it really sucked. It's really horrible to even visit MC or BK at the moment. 1 x and NEVER again!!!

Happens to me once or twice a year

Cash payers are discriminated against here! Only card payment possible. Never again!

I went to the store first with my girlfriend. We ordered before 4 other couples. Everyone ordered the same thing and we were the last to get our food even though we were there first. Waiting 20 minutes is a disgrace

Just how you imagine Burger King. Staff is friendly and helpful.

Es gibt nur eine Sache, über die ich fluchen könnte: Warum habt ihr 4 Lieferautos auf dem Parkplatz zu stehen, aber kein Personal, welches Bestellungen auch ausliefert. Online war es jedenfalls nicht möglich gewesen sich die Bestellung liefern zu lassen. Bin dann mit meinem Auto an den Drive Inn gefahren, habe das Essen auch heiß bekommen. Fahre dann aber 800 Meter bis nach Hause, suche mir einen Parkplatz, weil keiner vor der Tür, laufe nach Hause, öffne die Tüte und das Essen ist kalt. Beim nächsten Mal esse ich lieber gleich vor Ort.

After waiting for 2 hours, the food arrived soggy and cold. Onion Rings passed at most one onion but there was never one in there. Burgers were soggy and cold. It's really worth 0 stars

Unfortunately you have to give a star here otherwise it would be 0 Unfortunately, the store has really slacked off. You can only pay by card even though there is a cash register but it seems to be just a decoration. You really have to think about it. Not everyone pays by card and on top of that the unfriendly employees and shift managers. I've never seen anything so arrogant Honestly, I'm going to complain to a higher authority about this because you can't tell me that you can't collect normally just because they've vacated the booth, you're not allowed to have cash there. It's clear that someone else is saying that The person complained about will also go to a higher position, that's for sure

No cash payment possible, although required according to the constitution. Very sad. Gf should think about it.

1 star, unfriendly staff, you are immediately insulted when you call

More slow food than fast food. Spent half an hour in the drive-thru. But it doesn't matter whether you order there or in the restaurant. It takes a long time...

Unfortunately, MA are very slow... 🤨

It's a shame that there are no 0 stars. The staff was completely overwhelmed by the rush, the kitchen kept up well, but the food had been in the serving hatch for 15 minutes and was therefore completely cold. Waiting 30 minutes is not fast food

Delicious. Unfortunately completely understaffed. Long waiting time

Not suitable for consumption!!! Tastes like it wasn't recommended from the day before

Well, something else quickly happened after a wait of over 40 minutes, the store was packed to capacity, everyone else waited at least as long. You can also go to the restaurant to eat and it will take that long...

Food is okay... but the staff is completely overwhelmed, I've rarely seen such a disorganized place. Eternal waiting times.

Poor to no service. No cash payment possible, you starve without a card.

Only card payments are possible and this is limited to EC cards and is too inflexible for me at this time!

The food was as expected, you get what you order. The service was nice, but I have concerns about hygiene. The cashier touched her mouth several times, occasionally took out her chewing gum and operated the touchscreen. Without putting on gloves or washing her hands, she then prepared my fries, also touching individual fries. That wouldn't have been okay back then, but especially after or during a pandemic, one still hopes that individual employees are a little more aware of hygiene. The restaurant itself was relatively okay and clean under the circumstances. The burgers were delicious - just like you would imagine at a Burger King. Update: Two years ago I had negative experiences with basic hygiene at this Burger King, but I still generously gave it 3 stars. Unfortunately, I now have to correct this rating downwards because you can now only pay by card in this restaurant. Problems in operations are not customer problems. Suggested solutions would be to hire a security guard, better camera surveillance or emptying the cash registers more regularly. You can still pay in cash at the gas station right next door, even though there are break-ins. Until you can pay as you please again, I will avoid this restaurant and leave my rating at one star instead of 3. And even if that's possible again, you should think twice about ordering from a restaurant that doesn't care about hygiene and where the employees aren't trained and monitored accordingly. Other reviews, for example, focus on the garbage that accumulates during busy times. So it seems that very little has improved.

The quality on November 7th, 2024 was incredible! I've never had such a picture-perfect Whopper at BK. Thank you very much, that was an experience

Employees are quick and friendly

Cash payment is no longer possible. I'll never go there again. Cash is still an official means of payment.

I recently moved to the region and today was my worst experience at BK. I ordered a snack and waited, I stood in front of the counter and watched the employees playing in the middle of eating and having no qualifications for this type of work, guns full of hair and no hats to prepare food, people without the appropriate kitchen clothes, that move freely around the room, and the worst thing, when I got home to eat my snack, there was hair in my burger, the only thing I could do was throw up. I will no longer enter this disgusting and disgusting place with people who don't know how to behave professionally and do things right. If I could give a negative review you would get -100.

A rest stop Burger King that reflects exactly that, get in and out quickly.

Attention, the delivery service is substandard, expensive burgers are simply not delivered, but they are collected. There is no refund, not even a voucher as an accomodation. I received too little delivery twice in a row - that was almost €15 for nothing! Customer service = 0

Underground business methods, NO ACCEPTANCE OF LEGAL TENDERS, They don't take cash because they were supposedly robbed. Guys, I don't care, it's regulated by law. Take care of security and let your customers pay how they want

Employees work in slow motion. Even if it's crowded they don't make any effort to go any faster. Garbage is already collecting on the floor at the tray return point and piling up. Generally no system.

Not complete would be preserved

Very nice, tasty! And most importantly, this is the first place where order machines work normally!!!

No cash payment possible, not normal.

The burgers taste good, but unfortunately you have to wait a long time and it's always dirty there.

Over 30 minutes of waiting time for 3 junior menus 🙄 Unfortunately you can completely forget about this branch. . That has nothing to do with a fast food restaurant. It's a real shame :/

I swear I've never had diarrhea as bad as today...Thanks! So out of the total of 5 times I've ordered, 3 times were a disaster. I thought I'd give you another chance, but I think Team Wallraf has to come in and see you lol

Redeemed the coupon “2x large fries for the price of one” via the app and received a total of 170g of fries for €4. On the one hand, the price is incredibly high for a "large" portion of fries and I actually get 2x small/medium fries for the coupon. Absolute no-go. The waiting time of a good 15 minutes was also far too long and the waiting area is designed for a maximum of 3 customers. However, today was a holiday and therefore that is not my main criticism.

Takes far too long, despite few customers. It doesn't work at all.

No tables wiped and the wait was far too long despite fewer customers

Everything clear, clean and tidy.

Unfortunately it takes far too long until you have your food. Unfortunately, one or two products have been forgotten. You should always check your order here. Staff is friendly, food is good, but you just wait too long, even when it's not busy.

We were at the Drive Inn on Sunday lunchtime and had to wait 20 minutes (two cars were in front of us). When we finally got the food, the fries were completely missing, the strawberry milkshake we ordered was vanilla, there was mayo instead of ketchup and the juice we ordered also had the wrong taste. Because of all the stress, we were wished for a nice evening. 🤣