McDonald's Timme in Leipzig

Today, April 6th, 2025, we were there twice at 7:30 p.m., treated very badly, and literally yelled at because we know that toys can be bought separately for 3 euros. On April 5th, at 1:50 p.m., we bought 2 happy mails plus 3 more toys individually for 3 euros. The next day we want to buy 2 more happy mails and 2 more toys separately and then it's all yellowish Yelled at and treated badly, there was the same toy in there that the children already had, they wanted to swap it, they were very annoyed, it didn't work, we said it would work, they were too lazy to fill it up properly with different toys, they only had 2 types, unbelievable, we never go back there, totally unfriendly and overwhelmed, as ignorant as they go to their work, they sleep on you and it's a shame for the children.

There wasn't much going on in the restaurant at lunchtime, and when I asked a nice question, the response was annoyed and very unfriendly. If it had been full I might have had some understanding. Maybe you should train your service staff on customer friendliness and communication!!!!! Something like that doesn't work!!!! Become Next time I'll think three times about whether I prefer my children Bring a pizza from the nice supplier around the corner!

Dirty toilets, all disposal containers full. Not nice.

Absolute juice shop! I thought about writing a review for a long time, but the last experience confirmed me. First of all, the waiting times are extreme. And I know there are people working everywhere, but I can't remember a visit to Mc Drive where the order was complete. Something was missing for the 6th time now and with a larger order you can't check everything straight away. This can happen sometimes, but not every time if you order more than 5 items. In the meantime we were cheated out of almost 30 euros there. And you don't know whether the employees can't count or whether there's a business model behind it.

The absolutely disgusting McDonalds I have ever seen. All tables dirty and smeared with food... nuggets not cooked through... fries soggy and mayonnaise that had expired 3 months before... PFUI!!!

Well, fast food. Flabby burger buns. The meat paddy was okay. Hunger drove it in.

I think it's difficult to evaluate the food and ambience in system catering, but it's standard here. The problem lies with the orders, regardless of the provider, something is constantly forgotten. In our case, a fries, two Mc Flury and a double cheeseburger - I mean a total of around 14 euros (I'm not doing the math) were forgotten and not sent along. The call revealed, after a long discussion, pick it up or call UberEats and complain. No dear ones, you have an obligation to deliver, in addition to the delivery fee that is due, it has something to do with service and if you make mistakes at least act as if you are sorry. So the young woman on the phone had never heard of service and I think that has a lot to do with leadership. This McDonald's should be heavily overhauled in terms of staffing.

The working atmosphere seems to be really great (not) as a customer it is very unpleasant when colleagues argue or discuss. Among other things, we have ordered a chicken burger with little sauce four times and each time the burger was swimming in sauce. Today same thing with the cheeseburger

Unfortunately that was nothing. Stopped at McDonald’s while passing through here today and ordered a Mac Rib. Unfortunately, after the fourth bite, a large amount of cartilage appeared. It could happen, I thought, but as I continued to bite, an even larger one appeared. I will never order a Mac Rib at McDonald’s again.

unsalted fries and long waiting time I don't recommend this place.

On the last visit you got a normal coffee with an oat drink, which is what it says on the board "free choice of milk". But today it was discussed that it wasn't possible. Then you should write down in more detail which products this applies to. It's always too warm in the restaurant.

The grandchildren liked it and Grandpa was once again the best 👍

First of all, the staff complained to each other that they had to do everything themselves in that time. Complaining, he has pressed a button exactly three times. By the way, the rest worked. We ordered something to take away. Unfortunately, when we got home, we discovered that there was none of the sauces we wanted. There was also a burger that was completely wrong, not to mention the waiting time was far too long for a fast food restaurant. It's a shame if even the child is disappointed

The service was unfriendly and my burger was deliberately oversalted. Top staff definitely 👍

Just picked up something to take with the kids. Toys missing from Happy Meal. Beforehand, the employee from the drive told us to move aside even though our order was already ready and we just wanted to pick it up. All the employees looked very unmotivated. Didn't exist before. It's no fun going there anymore

Nice staff ordered and got food in 7 minutes

We spontaneously wanted to go and eat something. We then ordered 2 Happy meals with the toy selection of Pokémon cards. When the Happy meal came, there were no Pokemon cards in either of them even though they were shown when we ordered. In addition, they also forgot half of our order and we had to go to the counter 3 times and pick up our missing things. I thought the 3.9 star rating was typical for MacDonalds but this branch definitely deserved fewer stars

Notvthe best McDonald's i have been to butvi go there frequently

Why do you still have to wait so long as a cash payer, it was 20 minutes and there was a huge queue behind us. It would be time to throw out the entire staff, either they don't feel like working because they come from the office or they don't understand a word of German, that's the last of the last, just again.

Had to wait 1 hour and 6 minutes for 2 burgers. Thanks to a nice lady it was taken care of. It doesn't work at all! Never eat here again.

This McDonald's is incredibly good, I would recommend it to everyone 🤗

Food as always. No surprise. The tables could be cleaned more often at lunchtime.

I was there this evening to spontaneously get something to eat, wanted to pay in cash and waited almost half an hour until someone served me. There was a lot going on, but that's no reason to notice me but not serve me even though there were enough employees there.

It can't get any worse. Everything already ordered on the way. You want to pay in cash in the branch but you are simply ignored. 10 minutes and no one feels responsible. What's wrong with the staff? Of course there's a lot going on during rush hours, but that's really not possible anymore. It's not the first time either. The order was also not complete and was only discussed. Absolutely bottom rail. If your staff is not capable then leave it alone

Went to the drive-in at 6:26 p.m. 6 cars in front of me! At 7:03 p.m. I was finally able to order. And I thought, now it will go quickly. Far from it... At 7:35 p.m. a lady came to the window and after such a long time the orders were flying out of the system. Now you had to say everything again. At 7:53 p.m. I had my food in my hands! An absolute disaster! You're basically locked between cars and you can't get away. 90 minutes, no way out, no information about when to continue, no toilet! That was inhumane! As a customer, I don't know that there are only two colleagues in the kitchen due to illness. But YOU know it and would then have to stop accepting orders or prioritize the drive-in, because unlike the customers in the restaurant, we had no way of escaping this situation.

Standard McDonald's with very narrow Mcdrive, confusing entrance/exit, generally overwhelmed staff and important: Always check the goods you receive! On average, in 1 out of 3 orders there is an incorrect product in the bag or a product is missing. Annoying Update 3 years later: The team has still not been able to get rid of the missing and incorrect products. Too bad

Full, long wait Tables and benches were dirty

The food is just typical McDonald's The only thing that often bothers me is that when you get something from McDrive, you should definitely look in the bag again to make sure everything is there as ordered. I felt like every three orders had the wrong things in there or something was completely missing.

There is good free WiFi here. The service is nice. The only criticism is that the tables are not very clean...

Juice shops give incorrect opening times online. Then you're hungry and you're standing in front of a closed door.

The toilet stinks of diarrhea, dirty everywhere on the street, the bulls don't clean it up, the dryer doesn't work, there are no towels.👎

After 30 minutes there was still no food, there were indefinable liquids under the tables and benches. Unfriendly staff, not fluent in German. The last time in this store for me.

20 minutes at the checkout as a cash payer, when asked several times only unfriendly answers from the staff, who hardly understood a word of German, and then no payment was made. My children and I left again.. Simply outrageous

It's a shame that you have to use a star to make a review. The service has never been as bad as it is today. Of course, the volume of orders is one thing. But if the pick-up board is almost empty twice, you should also process those paying in cash. If two people speak to the staff, you should react. I won't give an answer like that, it's cheap. Time of visit today 5:30 p.m. Waiting time at the checkout 25 minutes. The cleanliness in the store today is also disgusting. Sticky tables and full storage areas are not exactly inviting.

I don't recommend the place because the toilets are so dirty and it's just incredibly unhygienic.

Worst McDonald's in history. As a customer you stand in line to pay and are ignored and not served. No wonder no one can work the cash register when only minors work there. It's full but to hear from the boss that you won't be served because paying customers go first even though you're standing in line to pay, that's not possible. I think you should think twice about going here.

Usual McDonald food and taste, so not really worth mentioning. Coffee and ice cream taste great as always. But: the tables are always a bit unclean when we visit (only once per quarter). What we find worse is that the women's toilet is always without hand washing detergent. And it is also very small.

I just think the opening times are bad. On a motorway you could be open 24 hours a day. I hope that if there is enough staff there, it will be changed! Otherwise everything was great!

Absolute favorite McDonalds. Always great at night

Well, the ice cream was simply not given online today.

Even though the restaurant was only moderately full, you have to wait a long time for your food compared to other McDonald's. One of only 4 order terminals was defective. Of course, something like that can happen if the same terminal hadn't already been defective during my last visit, which was in November 2024, so I have to assume that it hasn't been repaired since then. When you ask the staff questions you are “steadfastly” ignored. Just not recommended for me.

I ordered vegetarian nuggets and they were chicken nuggets........ Embarrassing

If it is a little fuller, the table tents will be withdrawn by the staff and there will no longer be table service. So there is utter chaos in the pick-up area because everyone has to pick up their order there. When you asked whether you could place such table displays on the ordering machines, you got the answer that there was no table service here anymore. When my son had asked before, he was completely told ignored.Out of 4 order machines only 3 worked. There are still no reusable containers in this branch. The employees were totally overwhelmed, even though it was expected that a lot of people would come there on a public holiday and in good weather.

1/1/2025 €9.78 for a Big Mac and fries is a disgrace when the fries are completely unsalted and you don't even get napkins! June 4, 2022 With the start of the warmer season, I actually think it would be "cool" if soft drinks were generally served with ice - at least always ask proactively about it! Unfortunately, there are no longer any napkins at the drive-thru, which is really not a good idea with a McRib! If the food were always this hot...but the soft drink was also lukewarm. Turned around again...exchange was no problem...this time with ice...but it didn't get cold...there were only three small ice cubes in there. The opening times are 24 hours. But that doesn't mean that the entire offer is always valid: In the early morning (between 6 a.m. and 7 a.m.), there is only the breakfast menu, so no normal burgers.

Unclean, poorly prepared burgers, defective and unclean sanitary facilities!

The quality at McDonald's is as always, but unfortunately the service wasn't quite as good today. The order took a little longer to be ready and the area was quite busy. Nevertheless, it is still a good option for a quick snack.

Very good food, very friendly. Recommended.....

The order was missing 2 items. And reading the other comments, this seems to happen a lot.

Kaotic with a stomach ache as always

I'm coming to the gym, want to get a Mc-Sunday with my bro and then? Ice machine broken. Direct good day ruined, not recommended!

It's like any other McDonald's. Breakfast was OK.

Good as usual. But the delivery service sometimes has very long waiting times.

Clean, fast, friendly staff. Thank you!

Unfortunately not so great. The tables were unclean. The food didn't really taste good. What's really good is the children's playground.

Food was ready relatively quickly, something was missing from the order, that wasn't the first time. When using the toilets you have to be careful not to get dirty. We'll never go there again!

No apple turnover!!!! Juice shop

Overwhelmed with the smallest order, unfriendly and in a bad mood, the food is carelessly slapped into the bags Half of the order is missing, and when I note it there isn't even an apology. Not again.

Yes, four years ago💩 Either something is forgotten or something is put in incorrectly. Can't you really tell the difference between spicy and mustard sauce? Only Burger King 🍔

Now closes at 0:00 a.m., be careful!

I was at his store just 10 minutes ago and bought 20 Chicken McNuggets to take away and I count them at home and there are only 16 of them. I think it's bad when the seller or the person preparing them can't always count to 20

Were recently there for dinner in the evening, the biggest mess there. The food took a very long time and the food was cold and if you ask an employee for a new burger that is warm you will be yelled at. I'll never go there again. This is what we call fast food. You should give zero stars 😡😤

Close half an hour earlier even though you're still open until 1 a.m It's a disgrace

Dirtiest McDonalds ever. Toilet dirty, no soap, faucet didn't work. Tables dirty, both inside and outside. Never this McDonalds again!

Unfortunately, old frying fat also tastes like that. Update: Toilets are equipped with non-flush urinals. Ambiance like in Frankfurt main station.

I'm very disappointed, food was missing again and I have the costs... the service is not helpful. You are sent from one email address to another because no one wants to take responsibility for helping someone. No one answers the phone when I try to call. Basically, the food tastes good and I liked going to McDonald's, but if the service and attention doesn't change, I won't be able to use this branch anymore.

I have to complain about the smelly men's toilets and the water comes out of the tap almost in drops

And again something is missing from the order 🤦 In the local area, control is appropriate Trust here only costs the customer money

Finally an MCD with really hot food

The whole neighborhood is dirty. Clear out your trash here!

Food was good, service not so much because you don't always say anything else, ambience was great

Eating basically like mcn... Except some of the burgers were somehow put together incorrectly... (salad was on top of the bun)! We were the only ones in the restaurant and the tables looked like shit... when I asked, they handed me a rag... No one dares go behind the counter... there are definitely better McDonald's restaurants

Edited on 10/5/24: After the last few times there was never a product missing when I took my order at the counter, I tried it again today in McDrive - the Chicken MgNuggets were missing. So again I paid over €5 for free. With everything that was always missing, I'm now at over €25 😞 —————————————————————— I usually pre-order via the app and could theoretically just drive through the McDrive to pick it up - but I don't because something has always been missing. I take my order inside and then calmly check whether everything is there. Most of the time it is extremely crowded and if you do want to eat there you really have to check whether it is clean (which is usually not the case). Food is typical McDonald's, no better or worse than other branches.

Terrible staff (with blue hair) screaming at children and the food is very very bad.

To be honest, this McDonald's was my childhood. Watching it turn from a second home into such a pile of junk was painful. The workers are mostly clueless and can't answer you because almost all of them don't speak German. Most of the things you order are either incorrect or completely forgotten. It's time for someone to speak out against McDonald's. The only reason I still eat there is breakfast. Everything has diminished, from food to atmosphere.

Food is so-so, mostly the wrong thing, service prefers to have private conversations instead of serving customers. You get yelled at when you call hello with the words why am I calling, catastrophe. Mc is no longer what it used to be.

Food was ok. But the service was an absolute disaster, because my mayo was forgotten when I ordered, so I wanted to order new ones at the counter. Since the nice woman prefers to have private conversations, I made myself noticed with a hello. That was probably too much for her, thank you for the rude way of cheating on your customers... I will never come back. Greetings to the boss, maybe you should talk to your employees if you want to call something like that customer service...

Since I only ever drive MC Drive, I have nothing to complain about.

Well, it doesn't seem to really interest what customers give in terms of reviews. Unfortunately, something is always forgotten (it can really happen to anyone) but always, always, at least 1 thing is missing. We all work for our money and for some, this might be a highlight of dining at McDonalds. If you then point this out to employees, they will look at you stupidly. Fries are really jiggly at some times! What's wrong with the cola? - 99% water 1% syrup! Why do you ask for sauces when you're going home without them anyway! Unfortunately, there are always employees who don't feel like it and that's clearly noticeable lately... it's a shame.

It's really easy to reach, but the service is very lacking. Orders don't come as expected and sometimes a lot of things are forgotten. I haven't received the thermo mug I ordered twice, which is very annoying and really disappointing. I didn't even receive the request, even though it can be seen on the receipt. Almost lost money.

Terrible !!! You stand at the checkout and want to order. 6 employees prefer to stock their boxes with ketchup and sauces. After asking several times whether you could order, the answer was always yes. 9 minutes and still no one is responsible. Then someone came and said you should order at the terminal. But I didn't have a card to pay with. Then he says bad luck. ??? Very unclean and not customer oriented. Then an employee said you can also order at the terminal and pay in cash at the counter, that was my first question 9 minutes ago. We understand that it is full on Friday evenings and the Mc Drive was also busy, but the fact that no one out of 6 employees is able to take an order is bad.

Forgotten napkins and unfriendly service

I've been visiting your restaurant for probably 20 years now and have always enjoyed coming. Unfortunately, the restaurant is deteriorating more and more every year. Fries that are always limp and the salt is missing, burgers that are folded so that they are spread out in the packaging, sometimes the cheese is not on the burger, the machines are constantly broken, so that the guests only eat 1-2 can hire (eternal waiting time). The toilets smell awful and the tables and seats are never clean or wiped down and what has always happened the last few times (and again today) my order is never wrong, something is missing or food that I didn't even order is included. It's a shame...I hope something finally changes, the reviews and comments here clearly speak for themselves!!!

Place is all right. At some times of the day it's very busy which could have affected my first opinion. Since my first visit I have been there few more times and I feel obliged to give it a higher score.

Beautiful spacious grounds, nice park. Only the parking situation for cars is currently modest.

It's happened so many times now... We have a Latte Machiatto with an extra shot of CARAMEL, it always came without caramel even though we always said it 3 times!!!

I was at McDonald's today around 11:20 a.m. It wasn't busy, but the cashier was pretty bored without saying a word. She typed with her right hand, which took a really long time, just for 1 coupon and supported her head with her left arm/hand So putting something like that behind the till is a no go. I'm a saleswoman and would never serve people like that behind the checkout. No politeness or decency, sorry, you should change the staff very quickly

Don't go to McDonald's, it's too overpriced.

It's just a McDonald's. moderate, fast and cheap.

Sorry, but I think even a McDonald's in the Indian hinterland doesn't look so busy. Food was okay (didn't have a laxative effect, although one would expect otherwise from the atmosphere here). The staff simply let people they knew stick (?) the tables behind the counter in the area where the food is prepared, it looks like Hempels under the sofa, but apparently there are enough workers available. I'm glad we didn't have to eat on site, we won't be coming back here anytime soon.

The operation is simply passed on to someone else. Because you don't care about the customers.

So now I have had the second bad experience!! Quality is something different now Qualified employees just as really sad what has become of McDonald's

I have never experienced such dirty tables and seating as here. That was McD. Highly recommended among other staff before Corona times. There is nothing left of it.

The staff was very friendly and in a good mood today. Not a long wait. Gladly again.

Wiping down tables and benches should definitely be part of everyday work here every now and then. Food was average for McDonald's.

McDonald's, know one, know them all. But this one was particularly dirty

Breakfast ☕🍔 that's fine 👍 it's just a shame that you can't sit outside when the weather is nice, it's all wasps 🙄

Part of my take-away order was completely missing, one of the burgers was prepared incorrectly, the other was inedibly dry, and the nettle potatoes were already completely cold. At least the drink was as ordered. Don't come here, or if you do, make sure you at least get everything you paid for.

The staff seems overwhelmed; when orders are placed at the terminal, two of the citizens who ordered are missing when they are picked up! After I complained, the staff apparently didn't understand me. (Lack of knowledge of German) After asking several times, I received the goods I had ordered. Unfortunately, this has happened several times so that you are forced to check your order yourself when it is handed over. This is really not good service. I will avoid this restaurant in the future

We ordered through Wolt. Two McFlurries were forgotten, which we reordered and when they arrived, they were carelessly thrown into the bag, one was upside down and completely leaked. A huge mess. Very unfortunate.

As expected and usual, everything is fine here.