McDonald's Restaurant in Leipzig

Half the order was forgotten in the drive-thru! Ultimately we paid €32 for 2 burgers. We only noticed it when we got home and we didn't get a receipt. Juice shop

Table service is non-existent. Since the monitor for the order number was probably defective, the numbers had to be called out. Please call the number a little louder and not mumble to yourself. 25 minute wait at 7pm. 3 guests in front of us, 3 employees in the kitchen and 3 at the counter. so it wasn't particularly crowded. First my fries were forgotten, then one of my burgers was cold too. The tables haven't seen rags for a long time, the floor was sticky.

Something so lame in terms of service and food preparation. This is the second time I've stopped by there after an event and nothing has changed. You wait forever for your food

Breakfast time, it's not busy, but we've been waiting for our order for 20 minutes. Table service is not offered. Toilets broken and not exactly clean, on the contrary. Disgusting!!! MC Sausage&Egg ​​is simply not offered here and customers generally wait ages for their order. Underground conditions for a franchise partner.

No soap, hand dryer broken, waiting time 15 minutes, everyone seems very disorganized

Quite okay for a quick snack. The service was friendly but the tables could have been cleaner. The quality of the food was good as always, but there were a bit of a long wait today. An average visit, but nothing exceptional

The men's toilet is unclean, a urinal is about to overflow, the food you ordered to take away is incomplete, be sure to check on site - no matter how in a hurry you are The order numbers are called out because the Disolay hasn't worked for a long time As soon as it gets busy, i.e. several orders in-house and on the drive at the same time, the work here seems to be a bit disorganized The burgers you get are lovingly put together - not A positive thing to mention is that the ice cream machine worked Unfortunately, from a certain time in the evening it is open later than the competition

Had dinner there. It was very empty, fries were ice cold and completely unseasoned, the burger was also cold. There were 2 orders (1 person and our order 2 people) in progress. How can the food be cold? Apart from that, burgers are getting smaller and more expensive. A cheeseburger used to cost €1, the same size as now. Big Mäc was twice as big back then and is now more reminiscent of an earlier €1 burger.

Food was ok, as always at MC. The staff was very unfriendly. I asked if I could please get a straw for my drink. I was then told in a very rude manner that I hadn't ordered a shake. She left me there without a word. I was here the last time

Monopoly competition, staff only gives out coupons that are missing (on reusable cups) upon repeated request

You can forget about getting something “quickly”. because nothing is done quickly here...

Service? I've never heard of that before. No table service, no cash payment...waiting forever.

Total impudence... I ordered a cocoa with sugar. I was told it was already there when I asked if I could still get it. I then explained that I would like to make it myself because otherwise the sugar always just settles at the bottom and I don't like that. So I asked for a new cocoa. He kindly gave it to me, but when I stopped around the corner to put my sugar in, I could clearly see that the cocoa had just been poured over... I get a cocoa from McDonald's almost every day, so I know how to do it otherwise always looked like. To me that means I was probably lied to and that sugar wasn't even put in it before. This is the fourth time this has happened there, so unfortunately it's not uncommon.

I got MC Flurry today and was very disappointed, the cup was only half full, there was little ice cream and chocolate sauce and I had to look for these too. I think the almost 5 euros per cup are not justified.

Food cold, cheese not even melted, employees rude

Food okay, staff friendly. However, two hours before closing time, three quarters of all the chairs had already been upgraded... well😏

Toilet very dirty, stench that extends into the dining room! Garbage piles up at the drop-off station and at the tables next to it! Very long waiting time and then the order was incorrectly issued!

Slightly overworked employees, no time, a bit unfriendly and not exactly clean

Hello, we are also disappointed with McDonald's service. We wanted to make our grandson happy and order food from McDonalds. But the waiting time and the incomplete food (we were missing fries 🍟 and also the netted potatoes). Unfortunately, we only noticed it when we unpacked the bag at home. For 34.00 euros you can expect completeness without checking. This won't happen to us again!!! The children and we were very disappointed 😞 We wish you the same Not many customers experience this. With this in mind, improve yourself to get a positive response. Fam.Blank

Ordered MC Drive, my burger was in the packaging upside down and the toy was missing from the children's menu.

Ordered 2 large milkshakes on the drive and 1 small one (for 400 points from the app) queued for 20 minutes and then was told by the lady at the counter that no milkshakes were possible because the machine was broken, but the 400 points would be deducted...

Unfortunately, table service is just decoration. Never seen a table service number.

Food was prepared okay, although you had to assemble the McCrispy yourself. The service was normal. However, you should ask yourself when the restaurant was last cleaned. None of the tables were clean.

Ordered food at the terminal at 6:24 p.m. Our order was served at the table about 15-20 minutes later. Unfortunately we discovered that most of our food was cold. These were definitely not on the warm plate. We had decided to eat as the place was full at that time. After all, there is a saying, hunger drives it in... As a long-time customer, I am now deeply disappointed.

We wanted to go there for breakfast shortly after 9 a.m. today, but unfortunately Café Wachtberg was closed and Burger King didn't open until later. What can I say, I waited 30 minutes after the terminal order in a fast restaurant. So in that time I could have bought rolls and toppings. The toilet disgusting! Unfortunately I spilled some coffee and let you know. Nobody was interested. It wasn't full, the staff wasn't understaffed, but they were incredibly disinterested and slow.

Yesterday I was there again after a long time and picked up something from McDrive. Ordered via the app and stated that there should be plant based nuggets in the happy meal. I unpack it at home and what's inside? Real nuggets. I didn't think anything of it, but it won't hurt to eat real nuggets from McDonald's again. Now 10 hours later I have a stomach ache👍there's a reason why I only order the plant based things...

A solid McDonald's branch with very friendly employees of all nationalities (who clearly get along well with each other 👍🏼), the well-known offer of the expected quality and always fresh flowers as decoration (that's what I always notice). Sanitary facilities are okay, but could be a bit fresher. Charging station available, so the car also gets something to “feed” (only the parking markings are strange in the area 😅)

Greatest service, Frank is a machine!! In a really good mood, I was immediately keen. Xoxo

Best service. Thanks to Michael! Best regards, Hildegard 😉

We wanted to order at the terminal at 10:38 a.m., unfortunately we needed help and the service couldn't help. The message came that they can't help, we should click cancel and reorder. Furthermore, no table numbers were available at the terminal, only at the checkout. The premises are extremely dirty and I can't believe that there were so many guests there at that time. The staff very unfriendly. The slide was closed for children, our little one was very sad about it. You can really go to the competition instead.....

Unfortunately, we had to wait 45 minutes to place our order because the technology wasn't working properly and the staff was completely overwhelmed by the situation. Everyone seemed to be running around wildly. Every second order was complained about or complained about because it was either the wrong one or something was missing. Due to the situation mentioned above, the restaurant itself was very dirty, with leftover food on the floor and you had to wipe the tables yourself. This was the last time we were customers at McDonald's.

I wait 10 minutes in an empty shop only to find when I order take-away at home that the young gentleman has forgotten my sweet and sour sauce and sour cream. Now I have to eat net potatoes and nuggets dry.

What a McDonalds is like. But actually relatively clean and well maintained!

Employees too lazy to personally take the order. Even though it's at the checkout. When you ask, you get stupid, cheeky answers.

Unfortunately, the team seemed completely overwhelmed by a few visitors. Not only did the team have problems communicating with each other, the guest also had difficulty understanding the broken German. Maybe that was the reason for a forgotten wrap. After we discovered it at home, I went there again. Unfortunately, no compensation was offered for the error.

20 minutes for a cheeseburger is a long time.

The last filth, unfriendly staff never again

So where do you start here? People complain that they have less and less money to live on, but there always seems to be enough for McDonald's. First of all: German staff can no longer be found there, and unfortunately the German language can no longer be found either. I wanted a lid, simply a lid, to put the ketchup in for my fries. Three employees couldn't or wouldn't understand me, not even in English. What else should I do, paint? But what annoys me the most here are the prices and the waiting times. 99 cents, that was once the price of a “cheeseburger”, today €2.79. In addition, with fast food you now have to wait 20 minutes for your food. Fast food is fast food, but 20 minutes isn't fast in my opinion. I can also go to a real restaurant with real food. In the past, if you had to wait, which can happen from time to time, you would be excused and given an ice cream for free. Customers are no longer valued here; people earn so much from the food and the low labor costs that they no longer seem to need it.

Food is always cold, always disgusting, not worth the money. I think it's getting worse. Cheese never melts on citizens. Food is always cold

The apple turnovers were out, I got a free Coke while I waited, the staff were very friendly and I can't complain

Surprisingly expensive, and the lattice potatoes were cold... That was my absolute last visit to McDonald's ever... Charging that much money for this crap is unbelievable 😔😞 😞

This is a normal McDonald's, nothing special, nothing breathtaking, the only thing worth mentioning here is the long opening hours

I wanted to go out for a nice meal at McDonald's with my grandchildren. It was just a failure! Dirty and the menus were a disaster? Don't go there again so quickly.

I hate this order comp uter .Quality has left a little

Missing bench. No table service. The numbers will be called upon collection. The monitor that was supposed to display the number has been broken for months.

I'll start with the atmosphere, just like in McDonald's... But now let's go, the burger is ok, the fries are lukewarm because they have been on the tray for a long time, which means that people inside are working loosely. I don't recommend it. The salad wasn't very fresh. In addition, the service, when dispensing products, how can you forget about the salad dressing and the sauce for the fries? Everything is written. Get to work. Regards. 🫣😉 And no offense, if there is something to improve, it should be done. 👌

Good in itself but tables are probably never wiped down and there is no table service

We ordered something to take away and discovered when we got home that there were completely different sauces in the bags than what we ordered and there were also some fries missing, which was a shame

I like to go to MC but today it wasn't that nice, there weren't many there, but still almost 20 minutes of waiting for the food, no tables wiped, taplet returns all full and already stacked on top. I hope it will be better on the next visit.

I was screwed over again... they "forgot" to pack a burger again... Please check your goods on site.

Tried eating here again today. We had to realize once again that nothing will change here... the prices are skyrocketing and the service is getting worse and worse. There is no table service here after 4 p.m. According to the employee, it was too busy to offer table service. The numbers for these remain behind the cash register so that they cannot be used. It's not the first time we've seen this here. The staff is completely overwhelmed at rush hour. The store is really the last thing. It's dirty everywhere. No table is wiped here. Our neighbors grabbed toilet paper from the toilet to clean their table. Even now (8:25 p.m.) when it's quieter, nobody cleans.

Absolute disaster, the staff was completely overwhelmed. We waited 1 hour for our food. It wasn't until I complained that our food was prepared. I was also yelled at and insulted by the shift manager. There was complete chaos in the kitchen, with citizens piling up next to other dishes. Other customers also complained. The workforce had completely lost track of the orders. This branch is absolutely not recommended. I would be happy if the branch manager would contact me.

Was dirty, overfilled counter cart, waited a long time for food, then cold and fries tasted like they had been warmed up in oil several times, table service only if you reserved directly at the table with Paypal, there were several things that weren't available that day that you couldn't don't order everything.

Yesterday we waited over 20 minutes for our food, we were the only ones ordering and there were 5 or 6 employees in the kitchen. I found it quite long. When the food came, some extras were forgotten and we had to go to the counter twice to exchange them. Unfortunately our burgers were also cold. I also noticed again that the employee at the counter seemed very annoyed and despite the fact that it was quite empty and another guest chose table service... he didn't do it and told the guest he was sorry alone. But this wasn't true; he probably just didn't feel like bringing the order to the table. I also find the tables very dirty; no one comes to wipe away the obvious dirt. I think it's a shame, but you hardly feel like going there anymore.

Very disorganized store by employees and shift leaders. While it is understandable that a shift manager would help out in the kitchen during coupon times, it is not understandable that the employees are not trained. Coffee is 5 minutes from being served and is getting cold. Another employee simply throws the products into the bag, which is already too full, risking the food getting cold. Apparently using a small bag for the remaining groceries is one handshake too many. The employees also appear very listless, annoyed and downright bored. Since I worked in this job for two years in a shift management position, this is absolutely incomprehensible to me.

I ordered Mc Plant nuggets and received real chicken nuggets...not possible Employees very unfriendly and make a face like 3 days of rainy weather

Please excuse me, but why are there no German staff anymore... you have a question and they just don't understand you. It can't be that you hire people who don't speak German...

Fries quality (Happy Meal) underground. Dry, sticky, limp. No sticker on my mug. No Smurfs present.

Forgot bacon on big mac bacon 😤

Update - Unfortunately no improvement: On my last visit I also had to wait 15 minutes for two ice creams, even though the restaurant was almost empty. An unsavory sight behind the counter. (see photo) unfortunately confirms my concerns about hygiene. An unannounced inspection would be urgently needed here. One star deducted! McDonald's - mixed experiences It seems that the quality depends heavily on the shift and the employees, rather than the time of day or the number of guests. Per: +Clean days: Some days the restaurant is very clean, the tables and floor are mopped and the tablet shelves are tidy. +Fast and friendly service: On good days, the order is served quickly, warm and very friendly by the staff. +Nice outdoor area: There is a nice large outdoor seating area (cleanliness depends on the day). +Sufficient free parking spaces: There are enough parking spaces available. Cons: +Irregular cleanliness: Unfortunately on other days there is chaos: the tables and floor are dirty with leftover food and napkins from the previous person, the tablet shelves are overflowing. +Long waiting times and incomplete orders: Some days there is no table service and the waiting times are extremely long. The orders are then often incomplete. +Overwhelmed staff: The staff seems overwhelmed and disorganized on these days. Conclusion: Unfortunately, the McDonald's branch has very mixed standards. Some days everything is great, other days there is absolute chaos. It's a gamble whether you have a good day or a bad day. That's why I only give it 2 stars - for the good days. Note: This review is based on my personal experiences. Other guests may have had different experiences.

We've been here for six years and we almost never receive a complete order. There's always something missing, which we only notice when we get home when we order via McDrive. It doesn't matter whether it's busy or not busy or what time of day you order.

Employee reports to me g3kif\| and tries to classify me as a criminal

The food was prepared quickly and brought to the table. The storage trolley for the trays was overfull, so I had to put the tray on it Put down the neighboring table. Overcrowded trays seem to be a major problem at McDonalds.

It was very good and the food was very tasty

Large order (6 people) was carelessly stuffed into 2 small bags. Citizens have become nothing more than a strange, unrecognizable mass. When I wanted to exchange a really unidentifiable ChiliChees, I was treated relatively unkindly. It's a shame that the service falls by the wayside. There were 3 other customers in the restaurant.

Unfortunately, I have to check my take-away order regularly as something is often missing.

We were here with our granddaughter. You can do this every few weeks. She liked the cheeseburger so much that she ate another one. She is very thin and can take it.

Very friendly staff, everything clean, gladly again. And the coffee was friendly 😊

This restaurant is simply not able to pack the right burger for FIVE EURO on two different days! Both times I had to throw the burger away because I can't eat it due to allergies.

Because the employees are mostly strangers, it is often difficult to place your order quickly. You really have to check it for completeness before you leave the premises because something is usually missing.

20:50 Ordered... Should be there at 9:39 p.m. Cancellation came at 10:19 p.m. Thanks for nothing! You're not even worth one star.

The employees move pathetically, for a mc toast I waited from 09:47 to 10:10, something unacceptable and unreal. The food is terrible, the staff is terrible

A chicken burger pure disaster, not recommended.

We ordered on June 14th, 2024 via Lieferando. When the food still wasn't there around quarter past eleven, we called there several times. And no one answered the phone (except for the one time when the employee was rounded up and we heard people shouting around) we paid with the credit card because cash payment is not possible at this restaurant via Lieferando. We do not recommend this fast food restaurant. And we'll never order there again.

McDonald's, but very friendly staff, the colleagues who arrived on June 13th. The shift at 2:30 p.m. was great.

Unfortunately, the staff is completely overwhelmed. Had to wait 30 minutes for my coffee, then left without coffee while you see employees standing around helpless and not knowing what to do. No coordination between drive-thru and restaurant orders. It's hard to imagine how long you'll have to wait for your "fast food" at peak times when there are a lot of orders.

The waiting times at Mc Drive last week were almost a quarter of an hour. Incredible Today in the restaurant 25 minutes! Even though nothing was going on. That was my last visit here.

Were there for Children's Day...staff very friendly...the kids were allowed to choose their toys...everything was completely stress-free. Great thank you

Tables dirty, waiting time unbelievable, staff completely overwhelmed and understaffed. But you can't tell them either, they don't understand you. Skilled labor shortage at McDonald's... This is so absurd.

Anyone who remembers the chicken burger from the past knows that the quality here has deteriorated considerably. Whenever I go to Mcs, I always have to realize that it was a mistake.

Had breakfast there... wasn't bad, but a bit small. The coffee is great!

...it used to be better! Tables are hardly ever wiped down between meals.

Parking is always there, but when you drive in you would forget half of what you ordered

This evening we placed an order at 6:14 p.m. When we asked if we would get a table number, we were told in an unfriendly manner that there was no table service. After 25 minutes we had our food and the Eklat Burger came cold and there were chillies on the MC Rip, which is not possible. At first glance, the ambience is beautifully modern and there are also play opportunities for children, but when you look more closely, there are leftover food everywhere in every crack, unfriendly staff and the disgust factor increases! I would prefer not to give out any stars, I'm absolutely shocked that this store even passed a health inspection! Never again !

Food was hot...nice staff. Nice ambience.

Underground. Never been to such a bad McDonald's... it would be great if the employees spoke/understood German and at least the order number was displayed. The number being shouted cannot be understood. The order was incomplete. Everything is very dingy.

I was there 2 hours ago, after 25 minutes of waiting I was able to pick up my order, a squashed McChicken, I can still overlook it, but, add half raw fries... difficult topic, but the crowning achievement was the McCrispy, without salad, cool and also pressed in, people seriously, what are you doing with the food? There was no complaint, ignored twice by the staff. It's a shame that after 2 days there isn't even an apology... no contact, nothing.

Just here after a concert. Of course it was a bit full. A short time later, the shift manager runs past us with the key and mumbles that it doesn't work that way and has simply locked all the doors. You should always let us know if someone wants to leave. After the third time and the explanation as to why he didn't just leave the door open, he said seriously that it would be over in half an hour. Really now? Is the end of work more important than a satisfied customer? The view into the kitchen area was also rather well... as if nothing had been done all day. There were fries on the floor, pieces of paper, ice cream spoons and so on... so overall it was pretty dirty. But the shift manager is really under the gun

Weird McDonalds Just got locked up Escape room???

I'm cured of MCD for now. Ordered at the terminal, sat down and the food actually came pretty quickly. But I noticed that a Coke was missing, so I took the receipt to the staff, where I got the second Coke. Back at the table, my son noticed that he wanted a free black glass and a blue one was put on top of it for him. Now for the worst. Before I could even take the first bite of the fries, I spotted a black (!) hair. 2 minutes later my son takes a sip of cola and finds a second black (!) hair. Yes, you should have complained, but as already written above. I won't be going to this branch again anytime soon. Fries were cold, burgers didn't taste good.

The last time we visited the branch we waited 1 hour for our order. Our order was only processed after we asked for the manager.

It doesn't work at all. Preferably zero stars. 35 minutes waiting time for two normal menus. Completely overwhelming the employees. Every second person comes back to the counter with complaints... Without words 😔

Maybe the best McDonald's in Leipzig. Clean, tidy, friendly staff. Large toilet rooms make it easier to go to the toilet with children.

Very unfriendly staff at 10pm on Wednesdays. Garbage on the floor, all chairs up. During table service, a tray was slammed onto the table so that the cola spilled over without a lid. We had moved a chair that was in the way aside, but the same waitress (wavy hair, glasses, slim, female) rudely placed it back in the middle of the way. The restaurant was empty except for us and 3 other people. Apparently we were interrupting while we were fooling around. The food wasn't fresh either. Curly fries and nuggets tasted chewy and reheated several times. A pity.

One of the dirtiest McDonald's I've ever eaten at. Trays with leftover food on/under the tables. Even though it was pretty empty, we had to find a place where the seating didn't look sticky and stained. What do the staff there actually do for a living?

Everything is becoming more expensive, the quality is decreasing, the citizens are becoming smaller and you have to speak English or another language. Eastern European

I just had to go to the toilet urgently. Since I've been avoiding the foods offered there for some time now regarding a healthier diet, I can't comment on that. However, I do drink a coffee every now and then and it gets a big thumbs up from me.

Unfortunately, I was able to watch several social experiments fail in this so-called fast food restaurant. Only men stand at the back preparing the food. At the front when packing and being quick (should be), only women. Both genders of the German language are conditionally powerful. It's logical that things go wrong. Waiting time of 10 minutes, when the restaurant wasn't overly full, was clearly not fast. Your own burger was cold, you watched several customers requesting forgotten components. Admittedly, it worked for me in that respect. The cold drinks without the obligatory ice cubes. The tray trolleys are full to the brim, all three of them. There was no one in sight to clean it up for a total of an hour. The ground is dirty. I didn't dare go to the toilet. I know other establishments like this. The manager stands in front of and behind the counter and it runs smoothly and is clean. Conclusion: Improve!

Waited 25 minutes to get my ordered food. When I asked, I got my money back and left. Waited 25 minutes for free without getting anything to eat!

Extremely long waiting times. Real disaster. .