McDonald's in Köln

The ice cream maker has been broken for months now. That can't be right!

What kind of cola is that? Tastes very watery. And it's not because of the ice

Basically a good Mc's but the ice cream machine has been broken for several months and is not being repaired

So the food was really bad. Mc had slacked off a lot when it came to eating.

McCafe: just disgusting here. Donut and muffin dried out at the top and in “defrosted water” at the bottom. soaked and mushy. When complaining, the answer was: “But they’re all like that!” Strange, isn't that the case with other McCafes?

What nice service! Super friendly and makes you feel really welcome. It really makes me happy to know that there are such nice people here. The dog was another plus point :3 However, I don't like the atmosphere. It feels like a train station. But that's my personal opinion :3 The food was good as always. However, I would be interested to know why the lettuce is shredded like this. Why don't you put a whole leaf on the burgers? All in all, it is a well-located restaurant.

Nice and clean and big On 2 floors Good quality food even late in the evening

Finally you can order and pay in advance using the app. No more annoying queuing. Order via app, walk in, sit down and the food is delivered. Mostly clean. Especially compared to another large fast food chain. Now freshly remodeled in a new design.

Modern facility but unfriendly staff

For me one of the best McDonald's in Cologne

I was unhappy because the cashier didn't give me my lucky card

Was here on Saturday evening, very international crowd, rather a bit louder. All McDonald's standards are met.

I ordered the BigRösti spicy again today and got the normal one Is the order not read? Really unnecessary The redesign is really bad, the entrance is really inconvenient Sun shines on the order displays Very strange interior design

Unfortunately it's not clean here and the order is always given incorrectly and the staff is unfriendly, I definitely won't be coming back!

Very tasty! Wonderful salad with chicken schnitzel. Clean and comfortable room and wonderful atmosphere.

Wow!!! I have to say, I haven't been to a really good McDonald's for a long time. Everything is great here. The food was super fresh, friendly staff and everything was clean.

For a cola, a piece of cola. I waited 30 minutes and employees had no respect very badly. I'm not coming here again

I waited 25 minutes just for a sprite in the store there were a maximum of 10 people in there two on the phone 3 talking to each other and I'd rather not come here and wait

I had a really positive experience at the McDonald’s on Aachener Straße in Cologne. The food was served super quickly and very warm, which was really impressive. The staff was extremely friendly and attentive. I found the sockets in the McCafé particularly practical, perfect for working or charging your cell phone. Clear recommendation!

I've been here several times since the renovation and at different times. As usual at McDonald’s, the food is nothing earth-shattering and everything else is reasonably clean. However, the staff urgently needs to be trained or replaced. During my last visit, both guests and delivery services had to wait a long time for their orders. In addition, the staff did not seem to be familiar with the app or the ordering function. Instead of getting help from colleagues or superiors, the employee made me wait around 10 minutes until someone took my order - even though the store was not busy at midnight.

Look at the picture, I don't need to say more. 4€ for this mcflury.

Central location and beautiful building

We waited an hour for food in the restaurant. I've never experienced anything like this before.

Spacious parking lot with 2 electric car charging stations. Inside, modern and bright furnishings. Service friendly. Unfortunately, the food was once again almost cold... my complaint was met in silence but accepted. The restaurant seemed clean and tidy. Toilets were ok. but they had an unpleasant smell.

I would particularly like to praise the older gentleman who often works in the Mcdrive in the evenings. He is always courteous, polite, very capable and professional. I'm always happy when his voice comes out of the loudspeaker. All in all, I think this McDonalds is one of the best in Cologne. Update: Tried to order three times using the new parking order function. Never worked. We ended up having to go to the restaurant and order normally and wait forever. That's not really the point, since you're supposed to save time and not have to go into the restaurant. Staff seems overburdened by high workloads and language barriers. The lady in customer service only speaks broken German. Stressful for everyone.

We waited 20 minutes and the order didn't come

The shop is clean, but you wait forever for your food and the quality is so bad. The staff is very annoyed, never answers questions and takes a long time to check out. I've been to better MacDonalds...

Ich bestelle oft bei McDonald's und hatte nie Probleme, nach Hause zu bestellen. Ich hatte immer alle Produkte, aber seit einiger Zeit gibt es keine Saucen und keine Pommes mehr.

McDonald's. A cheesy is always possible late at night

Food was okay. Order processing was great. But the edition mixed up a few things and forgot something.

Got meat nuggets instead of the plant based ones. Disgusting.

I'm sitting here and the boss comes around and asks how it tastes and then he gives out little sweets. I haven't experienced that yet. Really nice 👍🏼

Be careful - the branch likes to serve burgers without a meat patty!

Lots of space, good atmosphere for quick eaters or in chill mode ;) I love the McMuffins <3 Best invention from McD ever!

I didn't expect anything like this from a McDonalds and have never experienced it before: clean, courteous, friendly staff, a large, clean toilet. There are even REAL roses in vases as decoration :)

Read online, the most modern McDonald's :D The same one has been around for a long time somewhere else, I think it was Dormagen. But whatever. Service was a disaster, unfriendly and annoyed. We have a whopping 50 minutes. Waited for our order (3 drinks 3 McMuffin Bacon & Egg) The store was full of waiting customers, but nothing was happening. Except that the employees were very unfriendly and annoyed. Escapes loudly in their local languages. There was all the dirt on the floor in the kitchen and no one was using gloves. Our Bacon and Egg McMuffin was missing cheese. Complain down again? No thanks, so we have to wait another hour or get yelled at? Sad. Things were better before the renovation. Disaster here, won't come back. If you like to wait a long time and be annoyed by being served, you can visit McDonald's.

Clean shop, quick service and really clean toilets. The latter is rarely found at Mc D. So recommended. Small drawback: few parking spaces!

Thank you very much for a pleasant, stress-free time, dear Mcdonalds team. What was particularly noteworthy was the super nice service from the employees!!! You have lifted a burden from us. Keep it up ❤️

Today I lost a regular customer, stood there for a few minutes without being served, several people saw me standing there but nothing happened. After a few minutes it was too much for me and I left. Maybe it's better that way, I should rethink my diet.

During our visit on September 21st. Unfortunately that was nothing. Bicycles can only be connected to outdated “rim breakers”. Inside, the first floor was closed. Something was wrong with the ordering system: the numbers were only displayed for a few seconds as "ready for pickup" and then disappeared. Was the staff unable to handle the system properly, or is this a problem with the system? Unfortunately, it took a long time to prepare and my M completely fell apart in the box. Unfortunately they had also forgotten the napkins :-(

Quick and easy, good location and the drive is very fast! Employees are ok but the ice machine always works :)

One of the best McDonald’s restaurants in Cologne, now also with charging options for electric cars. Just a little overpriced for non-member.

Apparently new staff, quite slow but ok. What's worse is that the nacho cheeseballs were forgotten when we ordered.

Very central location with lots of space. Friendly service and great atmosphere ideal for families and a good meeting place with friends I recommend. Good rail connection available and long opening times

Very bad staff, no one can speak German. Very unfriendly all dirty shop. Extremely long waiting times. Not recommended!

It's been a very long wait, I'll never come back here, I've never waited so long in my life

Nice place, good to sit on the terrace👍🏻

Rip off for now. You pay for a Barista Cappuccino in the app and get warm wastewater from the machine!!! And then they get rude when you ask them about it. I'm never coming back

Bad service, uncomfortable and a very long waiting time

I recently ate at McDonald's with my kids yesterday and overall we were very pleased. The children were particularly happy about the attention of the staff. They were both given large balloons. Personally, I was pleased that there was also sugar-free yogurt on offer.

Fits, ordered and paid for beforehand, was ready as soon as I came in.

What do you want to say about MC? Everyone knows it. It was full, we got our order quickly and completely. It was constantly cleaned

I don't give it a zero because it's not possible, but one star is the minimum, we are a couple over 60 years old, we went to eat to later watch the Spain game against Georgia, the boss of that establishment received us in a bad manner because we were in a Camper van and he thought we were going to leave it parked there, and he rudely addressed us to get us out of there, the typical arrogant person who doesn't surprise me that even his workers are afraid of him because he is arrogant, you are a champion

Clean is different, on the surface it looks clean. The entire floor sticks with every step. The tables look like they have been freshly cleaned, "whistled", apparently the cleaning bucket is filled once in the morning and used all day and the cloth for wiping the tables is probably not changed all week. There were crumbs and dried stains on the benches. But the BigMac was fresh and hot!

The app says that the voucher can be redeemed indefinitely and can be redeemed up to 100 times on the same day, but this is not accepted at the counter!

Der schlimmste MC Donalds in dem ich bisher war. Die Mitarbeiter haben mir gedroht mich zu schlagen nachdem ich mich über einen Gast beschwert habe. Das Person ist respektlos und unhöflich und geht nicht auf die Wünsche der Kunden ein. Keine Empfehlung.

Dirtier load. Mega unfriendly staff. You can be happy if they understand the German language. Were given the wrong and cold food. We were referred to the complaint for this from the house. Next time Burger King

My 3 year old son got a squeeze from the Happy Meal today that was spoiled. The packaging was open or the opening was torn and it smelled terrible. It would be nice if in the future the employees could take a look at the condition of the packaging when the food is served. After all, it's about children's food and something like that shouldn't happen

Absolute rubbish. Came twice and they tried me twice with the price and products. They only sell products but earn like double, and burgers too small for a cat. And when you prepare the food, do everything directly with your hands without gloves; But of course, smoke a cigarette afterwards and continue to manipulate food with unwashed hands. ABSOLUTE CRAP. No longer.

Just stopped for coffee and a cookie. Outside area was very comfortable. Didn't have to wait long after ordering. Unfortunately one of us spilled her coffee. Response from staff was immediate. We were guided to another table and reassured that it wasn't a problem. The area was cleaned quickly and we were served with more coffee and cookies free of charge. This was above and beyond great service and kindness.

Die Dame am zweiten Schalter mit Akzent leicht blonde Haare mittleren Alters war sehr unhöflich wir fragten nach einem Strohhalm da unsere 3 jährige Tochter nicht aus den riesigen Pappbechern trinken kann darauf hin meinte sie das keine vorhanden wären nur die für milkshakes wir baten sie drum uns einen davon zu geben sie antwortete patzig das diese nur für Shakes sind und das man ohne Strohhalm besser trinken könnte und das sie dafür keinen Grund braucht uns keinen zu geben und machte die Klappe von dem Schalter zu 09.06.24 15:50 Uhr

Food rather mediocre, tables extremely dirty

Prices increased drastically, but the quality of the goods did not... RECOMMENDATION (+28%)

In the drive you are never allowed to stand in front of the serving window, you are always sent in front. Why, no one can say anything

During the first visit, in the morning about 3-4 weeks ago the toilet was very clean, today about 4:15 p.m. the toilet was dirty.

It's easy to chat with Tim outside before the aptitude test day

When there is no FC Köln game :) pleasantly empty and McDonald's standard!

Like in BGL, you just scammed instead of 3 mayonnaises and got 3 ketchup, sad... I just wanted mayo

45 min wait for one small burger, it was calm too, Sunday at 10.

On the last visit everything was perfect, no missing products, and the staff were friendly too

The order arrived quickly, I liked the taste of bacon, just as I expected, staff polite and friendly, except for the cleaning lady in the toilet, she said I had to pay 1 euro for the toilet and I said why. She answered loudly, for the Cologne football fans. I then showed her my Köllner scarf and the Köllner ticket that I was a guest when she played against vfl Bochum that day. 🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️I'm sure she'll take the money off for herself. To all Cologne fans. My advice. If you order some food from McDonald's and go to the toilet, don't give the cleaning lady any money, even if they're wearing fantriko. That's why I deduct one star. The visit was good, but the cleaning lady should think again about what she is doing Visit April 6, 2024

A regular McDonalds, however, if it is a football day at the stadium there can be huge crowds and no dine in option. Something to keep in mind

Underground. Cup of McSundae only half full. Staff and especially the branch manager are extremely unfriendly. Never again....

Just McDonald's. But at least with friendly staff.

Unfortunately, the table service only works semi-optimally.

Just sitting outside with the boys in the evening, having a smoke and eating a few nuggets is very good here thanks to the outdoor area. Although the branch has two floors, the upper floor was never open when I was there. The young guy at McDrive in particular is great and always up for a laugh, even when he's playing taxi for his friends who are no longer completely sane at 2 a.m.

Here's a very bipolar review, born from my recent Mc-Drive visit. First of all, I would like to mention that the incredibly friendly (probably of Indian descent) gentleman deserves a medal. Literally every time I'm there and see him, he's absolutely personable, professional, reliable and even cross-sells in a very unobtrusive way. If I were you, I would let the gentleman take over the employee training. Thanks for having it! But now to my underground experience, which was about 20 minutes ago. How can it be that someone hands me a cola in the window and it completely implodes shortly after it is handed over to me (because the lid is either broken or not on properly) and spreads all over the interior?! I was soaked down to my underpants with cola and the employee in charge couldn't think of anything better than “I'll make you another cola”🥸 Thanks for nothing. How about a little compassion and proactivity in terms of support in a moment like this... Damage was caused and they didn't even offer me a voucher🤦‍♂️ bottomless... To be fair, it has to be said that the colleague, who understood my displeasure, did offer potential culinary compensation: I still politely declined because I was served and was flabbergasted. In my opinion, the whole thing on the part of the serving employee is not compatible with common sense. Please learn from this!!! So now again: give the man a medal🥇

Not friendly staff, poor staff rude staff. This mcdonald is strongly not recommended. Cold food. Staff talk very rude.dont go plz

A little slow, but otherwise good

It was busier than usual, but the wait was bearable at just 5 minutes.

McDonalds always forgets something. Despite the large screen and the order, they can't pack properly. Again I have almost 5€, given as a gift without receiving any goods.

McWrap is inedible. There's nothing about simply putting McNuggets in instead of chicken. The cheesecake is tasteless and tastes rather artificial.

I've never seen staff so bad. Instead of apologizing, they speak arrogantly and aggressively, ironically. Even meneger. Old kitchens brought twice and said it would be this morning. Kitchen was old, dry and strawberries were completely rotten. They also calculated the change incorrectly. MacDonald should do something to educate his staff on how to deal with customers.

Der McDrive ist eine Katastrophe. Ich weiß nicht, was das noch mit einem Schnellrestaurant zu tun haben soll, obwohl per App bestellt und bezahlt wurde. Da ist das Aggressionspotenzial bei manchen in der Warteschleife ziemlich groß. Und dies ist mir nun das dritte Mal passiert. Das Personal ist sehr nett, jedoch sehr schwer zu verstehen.

Alles gut verlaufen Guter Service freundliches Personal.

Bravo gute servis für Kinder sune Platz für Spiele

Naja, wenn schnell gehen muss, aber kein Vergleich zu anderen, vor allem kleinen Burgerschmieden.

Die Dinger sind doch alle gleich

Hat bisschen lange gedauert bis wir unsere apfeltaschen bekommen heben , das essen war ganz gut und der laden sieht richtig gut aus , besonders im vergleich zu anderen mcdonalds filialen

Wer braucht schon fine dining wenn man labberige Pommes mit curry dip haben kann. 😍

Schönes Ambiente sehr sauber und freundliches Personal trotz viel zu tun.

Restaurante muito bem decorado. Organizado, acima da média dos Mac's

Ich komme sehr gerne in diesen McDonald's. Das Ambiente ist toll, schön dekoriert zu Anlässen wie Weihnachten und normalerweise sehr sauber. Es gibt darüber hinaus einen integrierten McCafe mit hervorragendem Cappuccino. Kann ich nur empfehlen.

Ми завітали сюди випадково 2 грудня.....і нам все дуже сподобалось! В цей день в цьому закладі було абсолютно чисто, панувала затишна атмосфера, персонал був привітний, а наша вечеря була надзвичайно смачною..... ми залишилися ситі та щасливі, з бажанням завітати сюди ще раз. Надіємось наступного разу все буде так само ідеально. Дякуємо!❤

20 min für 1 tasse kaffee ? Während die Bedienung dekorativ nutzlos hin und her läuft statt zu kassieren ? Nehmt nen anderen McDoof

Personal unfreundlich, keinen guten Tag / bitte / danke. Es ist bestimmt nicht im Preis inbegriffen. Ich wollte schnell essen aber war das Gegenteil. Zum Glück hatte ich nachgefragt, sonst wäre ich noch vor Ort.

Only stopped for coffee. All good.

Toujours bon de manger un McDo !

Normaler Mc Donalds halt. Ambiente Modern und dauber. Toilette Männer echt stinki. Dafür ausreichend Parkmöglichkeiten und Tische. Essen wird jedes mal sehr schnell aufgetischt. Das ist wirklich schneller als sonst. An sich ein guter Mc`es

Ich weiß nicht warum, aber ich war hier 3 Mal schon und jedes Mal hatte ich Bauchschmerzen danach.