McDonald's in Köln

At night, around 1:00, I ordered a burger. They brought it to me immediately, without cooking it, a stale, cold burger. When I asked to replace it, they gave me a very salty burger that was impossible to eat. I threw it away. Terrible food. I do not recommend it.

male staff member was extremely rude to me and even yelled at me in front of other customers saying that I did not pick my order up on time. And he was the oldest person there with white hair and was even yelling at the staff infront of the customers very rudely. I did not tell a word and left because I was so embarrassed.His behavior was unprofessional, disrespectful, and very upsetting. I felt humiliated and shocked by the way I was treated.

The last one. Extremely unfriendly. It takes 10 minutes to get the deposit back.

What a terrible place! It's incredibly crowded, with shady and noisy people inside. By the time you're helped, you've already lost 30 minutes. The food was cold, and the staff don't speak English. It's terrible.

A bit dirty, food ok, service nice, except for the lady who wanted 0.50 euros for the toilet, I told her that I didn't have that and she started yelling at me, because of that lady I wouldn't go there again :)

If you're into mystery packs, you've come to the right place! I've ordered shakes from there several times and each time I received a different one than the one I ordered. I don't recommend it.

We got a regular milkshake instead of the purple Grimace Shake. The waitress was definitely aware of this, as she added whipped cream to it. She was generally unfriendly and seemed more concerned with her child than with our order.

complain when you point out a mistake to the service and argue instead of helping.

Visit to this particular McDonald's store on Friday evening. It wasn’t too crowded, we ordered easily, and after a short wait, our food was ready. We sat at a table of our choice. The restaurant is in a central location, relatively clean, without being overwhelmingly busy. We opted for a few cheeseburgers—the same plastic burger found in every McDonald's across the planet. Generally, I recommend visiting only if there's no other open option and it's the only choice available. Overall, I consider it a necessity rather than an enjoyable option

As always, very crowded. Long wait times, too few parking spaces.

I went in at 12 noon today for two burgers. I got them after a minute, but the burgers weren't fish, the bread was hard, and the cheese on both sides was frozen. Don't go there!!!!

McFlurry Smarties were soft and probably stored improperly. The donut was hard as a rock.

May 23, 2025, at around 5:40 a.m. on a Sunday, I went in to grab a quick bite to eat before work. Luckily, they still had burgers and the like to choose from, so I ordered the Chicken Nugget Big Mac as part of the meal. I don't recommend the burger, by the way. After I took my order, I was clearly not given a drink. After I'd eaten my food, I was entitled to ask for a drink, after all, I paid for it. At the cash register, they asked me when I ordered and with my number, which I couldn't remember right away. What nonsense is that, asking for the number? The fact is: I didn't get a drink, not even in a cone. After a five-minute discussion, I finally got my Coke. But I'll never go there again.

The first order came quickly, but they didn't give the sauces that were in the order, we had to go to the cashier to ask. We waited 20 minutes for the second order, which was just a burger and fries. If you visit this establishment, expect that you will have to pay 1 euro separately for the toilet, because otherwise you won't be allowed there.

When will the screens finally be repaired? The employees just don't seem to care. For a year, employees have had to call out the order numbers aloud. Will the screens finally be repaired?

Very terrible in food there was plastic and the tables were very dirty

The counter staff was constantly on the phone even though no order had been received. I waited 20 minutes for two coffees. Not recommended.

All the staff were friendly apart from one cleaner who was in charge of the toilet. I was very disappointed because when I entered the toilet there was no sign of a fee anywhere. A dark-skinned cleaner suddenly started demanding money from me. I gave her 5 euros and she gave me 4.50 euros back. Behind me, two strangers went into the toilet with whom I had only exchanged a few words. She stopped me, snatched another euro out of my hand and claimed that I had paid for these people too. She didn't even ask for my permission! Everyone should have paid themselves, but she simply used my money. This is absolutely unacceptable, especially since she receives a salary anyway and there was no mention of a toilet fee. I only give two stars because the other employees were friendly and nice.

The worst employee behavior I have ever experienced in the world was in this restaurant.

Unfortunately I was very disappointed today, I ordered a veggie wrap and got one with chicken strips. Absolutely not okay! That was my last visit

There hasn't been a milkshake for weeks. Apparently the machine is broken and the boss doesn't want to invest anything. There should be an announcement from McDonald's from above. Update from 05/12/24: Mice in McDonalds - see photo.

Very unfriendly staff. We ordered mc plant nuggets but got normal ones, since we are vegetarians we said so. We were just told that this wasn't true, that we had probably ordered normal ones and that they didn't make any mistakes. No understanding shown, no compensation or apology, no solution given. We are upset and more than disappointed. I also once ordered mc plant nuggets and there were two normal ones in them. I also raised this problem when we only got normal nuggets, but I was just brushed off and told, as before, that they didn't make any mistakes and that we had ordered normal ones this time. Impossible really!

It was the worst experience ever. The food was terrible, and my order was wrong. I paid for two burgers, but they only put one in my bag. In my hurry, I didn’t notice until later, and I’ll never go back there again.

1€ for the toilet, even though you bought something and ate something there. When I asked the McDonald's staff whether I could use the toilet for free after my purchase, I only got a stammering answer that it was a private company that ran the toilet and they didn't know that, it wasn't McDonald's responsibility. The toilet attendant immediately pointed out the price of €1. When I showed her my purchase receipt she just said something incomprehensible. The food was typical McDonald's, although the fries looked like they had been fried for the second time.

It was the worst experience ever. The food was terrible, and my order was wrong. I paid for two burgers, but they only put one in my bag. In my hurry, I didn’t notice until later, and I’ll never go back there again.

No table service, toilet costs money and is dirty, food is cold, wrong sauce, shop is dirty. Worst McDonald's I've ever sat in

Unhygienic. The toilet is guarded and 50ct is recommended as payment. The toilet staff clears the tables and takes away the trays.

If you can't offer ice cream every ten minutes, you shouldn't be running your business as a fast food restaurant!!

The toilets are clean, the service is not bad at all)

Why hasn't your pickup advert been up and running for a year? Defect? Idleness? It has now been 1 year. And the calls from your employees only lead to chaos.

The thing costs almost €5, there's a Weiswurst, it's a big rip-off, this store, who's supposed to get fed up with it? As if that wasn't enough, people also beg you while you eat, which the employees don't care about

I have no idea why you go there. I was just there for a few friends. Although three slices of meat in the Big Mac. No taste. Just completely unnecessary.

Just spending mine there waiting for the bus

Here even the standard expectations of Mc's are exceeded

No matter when, whether lunchtime or evening - busy or less busy - the food comes almost cold or lukewarm. Lives from the situation.

I got real Chicken McNuggets instead of vegan McNuggets :( unfortunately I realized too late, it wasn't that cool

This store is incredibly dirty and just disgusting. The staff is without exception unfriendly, there is no possibility of eating on site because of the dirt and the staff responsible for cleaning only keeps their hands open in front of the toilet. McDonald's seems to have lost all control here.

It sucks that you can't go to the toilet for free and that the sockets don't work

If I can't order anymore, I don't need to eat

Broken sockets, dirty and toilet not free

Ordered via Lieferando. Delivery and preparation time twice as long as stated. Food arrived ice cold, even though I only live 100m away. The restaurant doesn't answer the phone. Very disappointing.

The food was good. The employees at the checkout were nice, but when you use the toilet or just want to wash your hands, you are always harassed by the cleaning staff, treated unpleasantly and forced to give money or to give even more money than you actually wanted to give. The cleaning staff is still trying to negotiate a little more money. I'm very reluctant to tip unfriendly cleaning staff and don't allow myself to be harassed all the way through the restaurant. This McDonald's branch is simply very unpleasant. I try to avoid this branch.

Mice running around the store and power outlets not working for months. I won't set foot in here anymore.

Wrong order received 3 times 🤦Or half complete

Two cheeseburgers without meat. Brazen.

I can only agree with my predecessor's assessment... there's really something to it!!! The unfriendly guy with the backwards cap should be fired... I know no one at McDonald's is interested... but they won't see me again because of this rude guy!!!

Ice cream to take away - when I asked for a lid I only received an impertinent "there's no such thing". Some of the staff's knowledge of German leaves a lot to be desired. In general, I would reconsider hiring antisocial people. Toilet also costs for customers. It's a mystery to me how it can take 20 minutes to place a simple order in the morning with zero customers! FAST food is different

Terrible! The guy with the cap should really be fired. Simply incredibly unfriendly. I just felt uncomfortable as a woman. Management should really kick him out!!!! He was just disrespectful!

It says on the internet that the store is open until 5 a.m., but they close at 4:40, what adrians !

Small but central McDonald's. Open almost around the clock Were there shortly after midnight, hardly any waiting time and friendly staff

Well air-conditioned, you can sit outside, very child-friendly.

Given my order for other people, I waited at least 25 minutes. Why didn't the employee check the papers? Incredible

terrible, only 2 child seats. My child ate while standing. Shame!!

I visited the McDonald's branch in Ehrenfeld and was very disappointed with the behavior of the lady in charge of the toilets. The sanitary facilities weren't particularly clean and the lady sat in front of the toilet talking loudly on the phone. When I didn't tip because both the cleanliness and their demeanor were unfriendly, I was immediately verbally harassed. She even followed me into the restaurant area and made the racist remark: "You white guy, you never pay." The rest of the McDonald's staff were friendly and tried to defuse the situation, but this person's behavior is completely unacceptable. I reserve the right to take legal action against this person.

As the father of a 6-month-old daughter, I was not allowed to use the changing table because it was only available in the women's toilet. Now I had to leave again with the unhappy baby. Really 💩

The McDonald's branch on Venloer Straße is particularly busy in the evenings and at night, especially on weekends. Due to its proximity to many clubs and the Ehrenfeld train station, many night owls are drawn here. Despite the high volume, the employees do a good job and remain friendly, which is something you really have to appreciate. Even late at night they don't seem annoyed or bored, which is not a given. However, one point for improvement is the cleanliness of the store. As in many other branches, cleaning could be done more often to make the atmosphere more pleasant - especially given the high volume of visitors. All in all, a solid branch, especially practical for a late snack after a party.

I wanted to eat my order and therefore wash my hands and see that the toilets also have to be paid for? The use of toilets falls under the general hygiene obligations of a catering establishment, which is why they are usually made available free of charge for paying guests. I accordingly presented my receipt and left. The gentleman who was in charge of the toilets there complained loudly and RUNNED AFTER ME? I think it's hacking. Rarely have I felt so uncomfortable.

I think there were only two people working yet the whole restaurant was super clean.

Employees are unmotivated and unsympathetic. The tables are roughly weighed but are far from being hygienically cleaned. If you look at the tables you will understand me much better.

Instead of a Big Tasty Bacon I got a BigMac... what a shame... that's annoying

There really are better ones...

One of the best Mc. Because opening hours. Food also stable. Staff extremely harmonious and friendly.

We ordered via an app code. And half was missing

You order 3 burgers in the morning and wait 13 minutes for them. I would understand if it were full. But not if you are the only customer

Never had such a bad meal at McDonald's. Long waiting times even though nothing is going on... Fries soggy, lukewarm and unsalted Cheeseburger dry and just disgusting. The staff is totally unmotivated... The foot of the booth stuck like something else even though the sign: Freshly mopped was put up.... My stomach cramped endlessly... Never go to this McDonald's branch again

Staff shouts and if you don't pick up your order straight away you'll hear stupid things said lol

I've been to McDonald's in different countries and cities. The food is delicious, like everywhere else. But I was outraged because it was the first time I had seen a paid toilet in a McDonald's. I had never seen anything like it anywhere else. I was outraged because I rarely carry cash with me and always pay by card. At the same time, the cleanliness of the toilet was disgusting, I had to spray everything with antiseptic.

Very unfriendly manager throws out guests who have ordered and paid

This is clearly not the level of McDonald's, worse than a cheap fast food place

They gave me the wrong food 10 times

Good location, nice design, there is a children's playground. However, children are not allowed to play loudly on the playground; The toilet attendant scolded the children for playing and laughing. Also, the toilet worker demands money for using the toilet even when I present a receipt stating that I have bought a set lunch and will be eating here. Do customers really have to pay? Nowhere in the rules does it even say how much going to the toilet costs. The last time he wouldn't let go of my 5 year old child and demanded money, the child cried and called me, I had to step in and prove that: 1) we are customers, 2) this is a child, and he's not even me went to the toilet, but just washed my hands before eating. Management should think about why so many people write bad reviews.

Using the toilet costs money even though it has to be free according to the law

Even in the middle of the night the staff was still friendly. We stayed until closing time and there was nothing to complain about. (French fries were rather weak, but what do you expect. The rest was of normal quality)

Typical McDonalds restaurant. The food is as expected but sometimes the food is not very hot. Service is good and fast. The restaurant is generally clean but because it’s a busy location sometimes the tables aren’t clean (but it doesn’t take long for someone to come and clean them.

There was hardly anything going on but the burgers were still slapped together very carelessly. But what I actually found much worse was that as a customer you have to pay for the use of the toilet? I had to pay money before entering the toilet. Isn't that supposed to be a tip if you're happy with the hygiene? I preferred to pee in a bush

If I could I would give no star at all! I ordered food and didn't get what I wanted! When I asked where my burgers were, I was told "everything was on it, you've probably already eaten it" and I said no, definitely not, I went straight to them... He then said "then you hid it so you could collect twice". .. I've never experienced anything like that before, really... You pay quite a lot for food that only lasts you for an hour, and then you don't get what you ordered... I won't eat there anymore... If you can't cope with the "stress", then look for another job, dear employees!!!

Wasn't good Service was quite okay fries are cold and Waibling, mc rip was fart dry, until Mac was cold and milchschack I was given a small one even though I ordered a large one. I don't recommend going here, whether you listen to me is something different or make your own impression. That's why only 1 star

Store full of incompetent clowns. The employee was completely rude and didn't want to give me my order. Why? Because I responded to my number late. After arguing for 5 minutes, I got my cold food. Absolutely great, thank you!

Toilet costs €1, even for guests

I went to McDonald's with my school class today. I ordered a french fry and ate a few pieces and I still had the fries in the bag, then I looked in the bag and saw a hair that was black because I have brown hair, it couldn't be mine, I wanted a photo do it and tell the store manager but then he pulled the fries out of my hand and threw them in the trash. Then I asked him if I could get a new one. Then he waved his hand telling me to go away. I asked him several times but there was nothing about the disrespectful branch manager.

Relatively newly furnished. When I was there it was cleared away. But there was also sticky ground. Food was standard McDonalds.

You can easily place orders on site using the order tablet, as is now the case in every McDonald's branch. I'm currently there very regularly and so far everything has been relatively clean and there were a lot of places available even at peak times.

One of the worst McDonald's there is. Typical franchise garbage from Hahne. Paid €3.59 for a medium cola, I insisted on ice cubes. I have never experienced such catastrophic ice cubes. Hopefully this store goes bankrupt. I'd rather go to any other kiosk and get an ice-cold cola in a bottle. Never again. This store only exists because of its location.

Very unpleasant older man with a mustache works here. I've been here 2 times and 2 times he was rude he doesn't care about customer service. It's also very dirty here.

I understand stress and also the fact that you can't learn all languages ​​and German is difficult. Nevertheless, I think that attention is key in service. When I order mayonnaise and do so via terminal, I don't want to find sweet and sour sauce in my bag.

Well, it used to be better, even the toilet man had to clean up and swing the broom. It's a real shame about the place

The woman on the phone just hung up on me in my face. My order took 1:30 hours. and you can learn German too!! I called the second time at 6:25 p.m. I ask you to speak to the lady. She hung up on me again, so disrespectful

Super unfriendly employee at the toilet. Insinuated that I wouldn't eat here anyway, so I had to pay 50 cents.

Unfortunately very unfriendly staff.

We waited there for 30 minutes for our food and then simply left without the food with the staff member saying, “Tough luck if your order doesn’t come.” An even worse service is probably not possible.

It is what it is, not much but not bad

McDonald's chicken Mac Nuggets Maximum of 20 chicken fries 🍟 And ice cream 🍨 is also available

Didn't expect anything... But even that was worse... Don't come here!

Everything all right,lots of customers on the McDonald but the staff was very professional under that presion ,i recommend it

It’s tasty, but after 1 hour you don’t feel like you’ve eaten anything, you can always see strange people in the building who look like homeless people, it’s not pleasant, it spoils the app

Besitzer macht einfach albanische Musik an

Keine Hafermilch? Wir haben 2023.

Sauberkeit und Hygiene sind ungenügend.

So etwas von unverschämt und unfreundlich hab ich noch nie in einer McDonald's Filiale in Deutschland erlebt die Toiletten sind total schmutzig.dann möchte ein Mitarbeiter mir mein Tablett weg nehmen Obwohl ich noch etwas zu essen draufhaben. Als ich ihn darauf hinwies dass ich noch essen auf dem Tablett hatte sagte er nur ich nix deutsch verstehen. Asta la Vista Baby mich sieht ihr nicht mehr wieder.

Zu dämlich, um zwei Cheeseburger in die Tüte zu legen. Die haben nämlich gefehlt.