TGW Systemgastronomie GmbH in Köln

One star would be too much for this McDonalds! The order went smoothly. However, the cleanliness wasn't that great. But the cheekiness is still to come. From 00:00 onwards all the toilets were apparently blocked, after politely asking, there was apparently no way around to go to the toilet. It was all taped up with pieces of paper. The “restricted” toilet was accessible, but we weren’t told that. Nothing could be done at the terminals either, even though they were still open during their regular opening hours (12:38 a.m.). Sad!

At first I thought it was a joke. But this is what my wrap with chicken and mango sauce looked like. Everything is getting smaller!

Worst McDonalds I've ever been to. Mcdrive took 30 minutes with 3 cars

Poor performance, waited 40 minutes in the mc drive

If you like this way of eating, this is the right place for you. There is also a drive inn and enough space outside. Unfortunately, on several days there was only water and no Cola or Fanta etc. Overall, this house needs a little basic renovation.

I didn't like it at all. as if they were forced to work. I don't think I'll go again. The best is Burger King

Ordered from Lieferando again and something is missing from the order. You won't be able to reach anyone by phone.

Mcdonalds in Cologne Poll, very dirty and disgusting, the tables are not cleaned when I asked the employee to clean our table, He says Sundays are always like that and told me that I'm on the homepage should give a bad rating😁 instead of cleaning the table.

I'm just sitting here in this area Well, if I were to count, I would have discovered so many dirty corners, come on, I've had enough of it, I'm out and I'll never come back This is supposed to be a gastronomic area Children should eat there or in general I have been in Germany for 2 years and have... In Heimart he works as a manager in the gastronomy area So people, this kind of thing is bad for your health

Last time there was a huge waiting time and unfortunately the food was quite dry and shortly afterwards the stomach pains started.

Employees refuse to do table service. All number signs were removed on purpose. Furthermore, there are no milkshakes and the staff is very grumpy.

Employees fall asleep while working. Every time there is a line in the drive-thru or products not available. It has nothing to do with fast food, zero system. The employees urgently need training.

30 min waiting time for 2 hamburgers

In my opinion there is no good MC`Donalds there, for example in the large Minecraft menu they offer these figures with code and also sell it, but they don't have the figures in stock. Simply a rip off

The service was just terrible. I waited 30 minutes for my coffee, no one spoke to me. When I asked if it would be ready soon, I was told the coffee machine was broken. And whether I would like a normal coffee instead. Service – zero.

Cheeseburger cold, fries lukewarm, everything pretty dirty.

You should still work on service.

The toilets are really bad. The floor is extremely sticky, the toilet stinks and is obviously full of urine/limestone. It was empty at 11, so we didn't wait three minutes for the shake. Service could be a little friendlier

It took a surprisingly long time (breakfast), but it was super fresh and very friendly service!

The only thing edible there was the cola. Cold sticky burgers, cold fries that tasted like old grease. The double cheeseburger was bad and rotten. There were already white threads running across the flesh, but the lady we told about this treated us badly. We left almost €50 behind and were then insulted and treated rudely. They wanted to make us know that ultimately we were to blame for the situation. Never again for us!!!!!!

The food is like any McDonald's, but here the service is slow and off track and the restaurant is dirty

We ordered McCrispy Spicy, two fries, a Filet-o-Fish and the Plant Nuggets. The only thing that really tasted good was the Fanta. The McCrispy was anything but crispy - instead a limp, indefinable something. The fries had the consistency of boiled potatoes, and the nuggets were obviously warmed up, which you could taste. After eating we both felt sick, accompanied by stomach cramps and a lot of time on the toilet. I absolutely cannot recommend this store and will avoid it in the future.

I don't recommend slow lenses in the morning. An order lasted more than twenty minutes without a queue. Scandal

I'm always annoyed that I still eat there. Somehow I have the feeling that the topic is getting more disgusting!

I ordered a mc flurry with caramel and there wasn't enough, almost nothing, I paid €4 for a white ice cream.

Very weak......Hardly anyone in the store and it takes and takes....The ordering walls are way too slow.....and anyway, what's the point of this crap......

Unfortunately very underwhelming, but very nice service.

Apparently completely understaffed and overwhelmed. 20 minute wait for three cars in the drive in. Just embarrassing.

We ordered from the branch and ate there too, the tables were very dirty, the hamburgers were lukewarm and the fries were cold. Will avoid this branch in the future. Really a shame.

Don't understand German well!!! Forgot a lot in one order in the drive! Therefore please always check!!!

I have no idea what the other reviews are about or what you would expect at a McDonald's. I have never received such carefully prepared burgers at McDonald's as I did at this branch. Everything was fresh and prepared quickly. The service was good and friendly. In addition, dirt from other guests was removed and the floor was freshly mopped. The only drawback was the toilet, which was still good for McDonald's standards.

It feels like it takes longer and longer until you get your food

The food was great, but they made a burger, we made an order, but they didn’t give it to us, okay, suddenly a new girl went to the toilet, everything was separate, I don’t recommend it at all

Dirty tables, don't even get me started on the toilets

Pissed on the toilet. Fries not salted. No napkins. Mold on the burger bun. Staff not trained. Never here again. Complaint email goes out.

Super slow and sluggish. A stark SIX minus,

Ordered food to take away. Unfortunately, we discovered at home that some burgers were missing and the children were sad. Toys were usually missing from the happy meals. So we don't go there anymore. As a large family you already spend a lot and when something is missing for around 10 euros it is very annoying.

Mc Drive: 20 minutes for a cheeseburger. respect

They always say that the Happy Meals are sold out, but they have nuggets and fries. She then says that I have to buy the things individually. Customer service 1/10

I have rarely seen such unfriendly staff.

One of the bad ones in Germany. Unfriendly employees, wrong sBurger was made, when exchanged I just got the same one

Have you ever heard of salt? I'm really outraged, how many times do I have to tell them that I want extra salt??? EVERY TIME THE FRIES ARE UNSALTED AND WHEN I ASK FOR SALT THEY GIVE NO SALT. BG I make a salt circle around myself at 3 o'clock and curse you until salt comes crashing out of your anus. wait and see

Worst branch I know of. Dirty, unhygienic and simply unusable. Avoid the store.

Always tastes good. Unfortunately, there are always problems with the Internet.

I had 21 chances to win the Monopoly Friendsbundle and I got 2. Since I paid for the stickers to be included, this constitutes the offense of embezzlement and is therefore punishable. Therefore, I feel compelled to file a police report and then initiate a lawsuit against the McDonalds company.

The last time I was here. Was ignored because the 4 ladies were first ordered to complain in their native language about an older lady who complained about cold fries! After my order was taken at some point I also received cold fries and when I complained I was just rejected and had to order new ones and then pay for them! I have never experienced such bad service.

Always an incredibly long wait. Staff speaks bad German. Unfriendly

No table service Floor dirty Toilets dirty Long preparation

What a shitty stable. Table clean, but the wall and socket directly at the table, simply unhygienic. It's not even wiped over with a cloth, everything is sprayed all over it. Staff, young woman was also impossible at the service counter.

I purchase burgers they make very bad smells

I'm absolutely shocked at the conditions there. Always just ignore your complaints and laugh at you. Asked if it was normal to have almost no sauce on a filet o fish. The employee who worked on the mcdrive on November 18th at 3:15 p.m. said. If I want more sauce I should pay more. I've never experienced it like that before. But this McDonald’s branch is really rude. And incredibly rude. I now understand the reviews. Never go there again. Guys save your money and eat somewhere else nearby.

Unfortunately, the employees don't speak German and don't understand what you're saying. Unfortunately, something is always missing from the order, so my advice is to always check

Very long wait and mold on the fries and burgers. I ordered a cola and got a Fanta. Employees don't speak German and are very rude, ordering machines are permanently broken and food tastes like cardboard!!!

Just ordered there.Food was cold.Burger without salad.Sprite instead of the ordered Cola (nobody drinks here) and Capri-Sun (nobody drinks)<instead of the ordered orange juice.The request for a book instead of a toy for a happy time was also ignored Instead, two of the same toys, made for the garbage can, were included. Half of the order ends up in the trash. It's a shame about the production and attempt to prepare it 2nd attempt started at the request of the sick child. Toys in the happy meal are missing. Non-carbonated cola. I'm really at a loss for words. Tried again for the sake of the child. Ordered. Received cold food. Same toy 3 times!!!! Just don't do too much. Stupid as bread, you put the same toy in three times. NEVER AGAIN

We were in the drive in and ordered a happy meal and two chili cheeseburgers. The cheeseburger was so unappetizing, just disgusting, a slice of cheese, 2 jalapenos, two pieces of meat in the citizen.

Unfriendly service staff, despite few guests, overfull serving trolleys.

No longer an option since the self-order table. It used to be nicer.

The young lady at the counter was very friendly. Unfortunately I had to wait 15 minutes in the drive-in for 4 cheeseburgers and a small Fanta.

Long waiting time and not so friendly staff. During the waiting time there were two people with complaints and I'm not going there anymore

Tooooooooootly unfriendly service at the drive-in window! Should be terminated

Super unfriendly employee at the drive-in counter.

One of the slowest drive-ins I have ever experienced in Germany, minimal operation and still a long waiting time (5-10 minutes) annoying if you are in a hurry, today again over 10 minutes. Not normal. Actually the goal from McDonalds is under a minute 👎

I drove through the drive. I stood at the order phone for some time without any reaction, and after what felt like an eternity I was greeted with a snappy “Just a moment”. No good day, no request. Then I wanted to redeem a coupon. I had to announce it several times because the employee couldn't handle double-digit numbers. The next problem was that the products for the coupon were misunderstood and I was asked for a menu for a Big Tasty, even though I said a Ryal TS and a BigMac. It was then explained to me that the Big Tasty was not included in the coupon menu. After some back and forth, my burgers were on the menu and I was able to make my special request. I ordered sweet and sour with the fries. Without being told that sweet and sour was sold out, I was hissed at to choose a different sauce. At the second counter the lady couldn't count correctly and gave me 4 cents short of change. Actually, I'm not like that and like to let 5 be even. But since I was already angry, I got the 4 cents. Next, they forgot the Halloween Fanta and wanted to give me a second Colo in the cup instead. At home I noticed that they had squeezed a Big Tasty into a Royal TS packaging. I don't like the Tasty! I almost have the feeling that the employees here can neither read nor speak German and they don't seem to have any desire to work either.

You definitely don't get fast food here. Super long waiting time. I have no idea what they've been doing for so long. Just poorly organized!

I've never seen such a crappy MacDonald, out of 4 ordering machines only 2 worked, I went there with a child specifically for a Happy Meal, and what surprises there are no. So I'll never set foot in the shot shop again

Underground, dirty, UNFORTUNATELY 1 star has to be given, there have to be minus stars for the shop

Yesterday there was a long wait and I had to ask 3 times about something I had forgotten because we preferred to talk to each other. On previous visits Something has been forgotten twice and it hasn't really been taken care of. Unfortunately it's on the way for me, otherwise I wouldn't have tried it so often. Good luck to all visitors.

People PLEASE... do me and you a favor, stay away from this branch... friendliness 0, Service 0, and I'd rather not say anything about cleanliness... I ordered 60€ and he put something completely wrong and I asked him to correct it and he threw the order in Mühl and said bye... That's a joke and not a McDonald's... you should do it instead...

A little better after the renovation.

Very good and fast, the tables were a little dirty but nothing serious 👍

And once again I ordered something to take away and again there was no burger. This is also how you can earn money.

Unfortunately, cleanliness isn't a priority here. The toilets are a disaster. The seating is all dirty and full of leftover food. Impossible.

Almost everything sold out. Even (or especially!) on Sunday evening you should have something to choose from.

9/21/24 at 5:23 p.m. in Cologne poll Rolshover Straße 380, 51105 Cologne would be happy to share with you again I wanted a happy meal for my child but I was told it was sold out at the checkout she could hardly speak German we ordered something different when we were ready she made it for her mcdrive happy once finished my daughter said mom look there is happy meal also those at the checkout get their happy meal my child was sad but she likes to go to McDonald it often happened that they said sold out

We ate here after we finally got back to the car after a long flight, which was parked in a nearby parking lot. After we had our food and walked through the branch, we first had to look for a place that was somewhat clean! At home we got the receipt - we really upset our stomachs and just hung on the toilet for three days! That's what you want after a relaxing vacation... The fact that the health department hasn't taken action here yet, given the previous reviews, is a mystery to me!

Was too slow, it took about half an hour to get my food! I only had a Big Mac

The dirtiest McDonald's I have ever entered. Have been here twice within a week, everything on and under the tables is dirty. There are fries under the cupboards behind the counter. Just disgusting. And when I read the reviews here that were written 4 months ago, for the same reasons I don't understand why nothing changes. If I could, I would give 0 stars!

The following products were not available at the ordering terminal: Wrap with scrambled eggs, dark chocolate, and decaffeinated coffee. In addition, the machines are very slow and do not work properly. The staff is unfriendly.

This McDonald's has a convenient location, I was there in the evening, and there is a large parking lot. It was dirty in the restroom and in the dining area. One of the kiosks has a broken screen. Overall, some of the decor elements show signs of vandalism. I don't know why no one seems to address this. There is quite a bit of cobwebs on the ceiling. The floor is sticky, you could get stuck and never leave McDonald's. I liked my order, everything was pretty normal, acceptable. The only complaint is cleanliness – it's very dirty there.

Unfortunately I have to take off a lot of stars for the atmosphere. We ate there and I looked under the table because I dropped something. Unfortunately, all I could see was a lot of dirt. Apparently it hasn't been cleaned for weeks. It's also really not that tasty when you see how the tables are generally cleaned... unfortunately that affects all fast food chains. Unfortunately, I now always take disinfectant wipes with me.

The employees don't feel like working, it's never true that it takes 30 minutes until something happens, that's usually wrong or things just fall out!! Come on, boss, do something, it's a catastrophe!!

What a terrible branch. Starting with the fact that all self-service switches were damaged and didn't work properly. There was a single woman rotating behind the cash register, while other employees were playing on their cell phones in the back and then putting the nuggets into the box with their fingers without washing their hands. In the end, I couldn't eat the nuggets anyway because I was given chicken nuggets instead of plant-based nuggets, which of course I only noticed when I got home. Thanks for nothing...

The children's area was full of cigarette butts, disgusting! Staff totally indifferent, even to the notice about the situation. Toilets dirty, no soap (as so often) Our food came cold. All in one, sorry dirty shop!

Rude, rude and unable to put simple orders correctly in the bag! In the unfriendly manner of the lady at the drive in, who apparently didn't understand or want to speak German, there was no insight into her misbehavior! Several witnesses were even able to observe this at the drive in and in my vehicle! The shift manager wasn't interested and just walked away! I don't want to know how the food is prepared when even the manager behaves like that!

Short waiting times and the typical food at McDonald’s, all good.

If I could, I would give 0 stars. Food, hygiene, cleanliness, professionalism - I've never seen it so bad at this chain. Drive somewhere else.

After very cold, limp fries that were far too light, they were probably fried briefly. And vegan nuggets that go into the same deep fryer as the meat products nuggets etc... I wanted my money back. Mr. Hamadi wasn't able to refund me a cent of my money. Impudence like that And a small remark on the side, I noticed that the devices such as coffee and shake machines were hit hard several times. I've never experienced anything like that before. It's a shame, the employees seemed more than intimidated and scared

No napkins. Fries were cold and hard "roasted", burger was relatively well topped and not as heartless as at some other fast food places. Despite all this, I wouldn't visit it again

Really disgusting. You're stuck to the floor, all the displays are smeared with grease. Coffee machine ancient, everything full of leftover milk. Luckily no coffee came out so I got my money back. I wouldn't have drunk the coffee anyway.

Unfortunately, unfortunately, unfortunately… And it has nothing to do with the catchment area and the surrounding area. Employees making fun of customers in foreign languages, especially when customers complain about wrong deliveries or cold food. Coronation: Employees throw the cold (old) netted potatoes back into the frying fat. HAMMER!!!. I'm still waiting for the restaurant manager and a conversation. None. 7 employees in the sales area, the one on the left doesn't know what the one on the right is doing, but they all process an order together. The dirt and especially the dirty toilets (garbage and food leftovers on the toilet) were not checked and cleaned for at least 3-4 hours. Keep it up. This work attitude and the management in this branch is repeatedly subterranean... But from now on without me!

I had to wait 20 minutes for two breakfast burgers and a coffee, the employees were just busy with themselves and last but not least there was a dirty, slippery floor

Worst and unfriendly McDonald's restaurant. The branch employees are rude and unfriendly and insult the guests in their own language. I can only advise against this branch, especially for families with children.

Worst McDonald's ever. We stood there for 25 minutes waiting for our food. People who came in much later than us got things before us. Completely disorganized and poorly executed. The ambience is also catastrophic because all the appliances in the kitchen are ringing loudly. Absolutely not recommended. It would have been better to drive 2 hours further to Frankfurt to McDonald's.

After what felt like an interminably long wait, I got the ugliest 3 cheese burgers in my life.

The store stank and the hygiene was absolutely unconvincing. The waitress insulted us in Serbian because we told her that this wasn't our order.

Totally dissatisfied! The staff insults you because of their language and when you ask them about it they just shrug their shoulders. Food is served incorrectly and cold.

The staff doesn't even speak German and because I understand Serbian, I overheard them insulting customers. Never experienced anything so disrespectful.

Dirty everywhere, no clean places

The staff does NOT understand German!!! A boundless impudence. How can people be employed there who don't speak any or very bad German, who don't understand the customers' concerns!!!!

Unfortunately, you have to wait several minutes for the cashier to serve you. German is apparently a foreign language in the restaurant.