TGW Systemgastronomie GmbH in Köln

The young lady at the counter was very friendly. Unfortunately I had to wait 15 minutes in the drive-in for 4 cheeseburgers and a small Fanta.

Long waiting time and not so friendly staff. During the waiting time there were two people with complaints and I'm not going there anymore

Super unfriendly employee at the drive-in counter.

Tooooooooootly unfriendly service at the drive-in window! Should be terminated

One of the slowest drive-ins I have ever experienced in Germany, minimal operation and still a long waiting time (5-10 minutes) annoying if you are in a hurry, today again over 10 minutes. Not normal. Actually the goal from McDonalds is under a minute 👎

I drove through the drive. I stood at the order phone for some time without any reaction, and after what felt like an eternity I was greeted with a snappy “Just a moment”. No good day, no request. Then I wanted to redeem a coupon. I had to announce it several times because the employee couldn't handle double-digit numbers. The next problem was that the products for the coupon were misunderstood and I was asked for a menu for a Big Tasty, even though I said a Ryal TS and a BigMac. It was then explained to me that the Big Tasty was not included in the coupon menu. After some back and forth, my burgers were on the menu and I was able to make my special request. I ordered sweet and sour with the fries. Without being told that sweet and sour was sold out, I was hissed at to choose a different sauce. At the second counter the lady couldn't count correctly and gave me 4 cents short of change. Actually, I'm not like that and like to let 5 be even. But since I was already angry, I got the 4 cents. Next, they forgot the Halloween Fanta and wanted to give me a second Colo in the cup instead. At home I noticed that they had squeezed a Big Tasty into a Royal TS packaging. I don't like the Tasty! I almost have the feeling that the employees here can neither read nor speak German and they don't seem to have any desire to work either.

You definitely don't get fast food here. Super long waiting time. I have no idea what they've been doing for so long. Just poorly organized!

I've never seen such a crappy MacDonald, out of 4 ordering machines only 2 worked, I went there with a child specifically for a Happy Meal, and what surprises there are no. So I'll never set foot in the shot shop again

Underground, dirty, UNFORTUNATELY 1 star has to be given, there have to be minus stars for the shop

Always tastes good. Unfortunately, there are always problems with the Internet.

Yesterday there was a long wait and I had to ask 3 times about something I had forgotten because we preferred to talk to each other. On previous visits Something has been forgotten twice and it hasn't really been taken care of. Unfortunately it's on the way for me, otherwise I wouldn't have tried it so often. Good luck to all visitors.

People PLEASE... do me and you a favor, stay away from this branch... friendliness 0, Service 0, and I'd rather not say anything about cleanliness... I ordered 60€ and he put something completely wrong and I asked him to correct it and he threw the order in Mühl and said bye... That's a joke and not a McDonald's... you should do it instead...

A little better after the renovation.

Very good and fast, the tables were a little dirty but nothing serious 👍

And once again I ordered something to take away and again there was no burger. This is also how you can earn money.

Unfortunately, cleanliness isn't a priority here. The toilets are a disaster. The seating is all dirty and full of leftover food. Impossible.

Almost everything sold out. Even (or especially!) on Sunday evening you should have something to choose from.

We ate here after we finally got back to the car after a long flight, which was parked in a nearby parking lot. After we had our food and walked through the branch, we first had to look for a place that was somewhat clean! At home we got the receipt - we really upset our stomachs and just hung on the toilet for three days! That's what you want after a relaxing vacation... The fact that the health department hasn't taken action here yet, given the previous reviews, is a mystery to me!

9/21/24 at 5:23 p.m. in Cologne poll Rolshover Straße 380, 51105 Cologne would be happy to share with you again I wanted a happy meal for my child but I was told it was sold out at the checkout she could hardly speak German we ordered something different when we were ready she made it for her mcdrive happy once finished my daughter said mom look there is happy meal also those at the checkout get their happy meal my child was sad but she likes to go to McDonald it often happened that they said sold out

Was too slow, it took about half an hour to get my food! I only had a Big Mac

The dirtiest McDonald's I have ever entered. Have been here twice within a week, everything on and under the tables is dirty. There are fries under the cupboards behind the counter. Just disgusting. And when I read the reviews here that were written 4 months ago, for the same reasons I don't understand why nothing changes. If I could, I would give 0 stars!

The following products were not available at the ordering terminal: Wrap with scrambled eggs, dark chocolate, and decaffeinated coffee. In addition, the machines are very slow and do not work properly. The staff is unfriendly.

This McDonald's has a convenient location, I was there in the evening, and there is a large parking lot. It was dirty in the restroom and in the dining area. One of the kiosks has a broken screen. Overall, some of the decor elements show signs of vandalism. I don't know why no one seems to address this. There is quite a bit of cobwebs on the ceiling. The floor is sticky, you could get stuck and never leave McDonald's. I liked my order, everything was pretty normal, acceptable. The only complaint is cleanliness – it's very dirty there.

Unfortunately I have to take off a lot of stars for the atmosphere. We ate there and I looked under the table because I dropped something. Unfortunately, all I could see was a lot of dirt. Apparently it hasn't been cleaned for weeks. It's also really not that tasty when you see how the tables are generally cleaned... unfortunately that affects all fast food chains. Unfortunately, I now always take disinfectant wipes with me.

The employees don't feel like working, it's never true that it takes 30 minutes until something happens, that's usually wrong or things just fall out!! Come on, boss, do something, it's a catastrophe!!

The children's area was full of cigarette butts, disgusting! Staff totally indifferent, even to the notice about the situation. Toilets dirty, no soap (as so often) Our food came cold. All in one, sorry dirty shop!

What a terrible branch. Starting with the fact that all self-service switches were damaged and didn't work properly. There was a single woman rotating behind the cash register, while other employees were playing on their cell phones in the back and then putting the nuggets into the box with their fingers without washing their hands. In the end, I couldn't eat the nuggets anyway because I was given chicken nuggets instead of plant-based nuggets, which of course I only noticed when I got home. Thanks for nothing...

Rude, rude and unable to put simple orders correctly in the bag! In the unfriendly manner of the lady at the drive in, who apparently didn't understand or want to speak German, there was no insight into her misbehavior! Several witnesses were even able to observe this at the drive in and in my vehicle! The shift manager wasn't interested and just walked away! I don't want to know how the food is prepared when even the manager behaves like that!

Short waiting times and the typical food at McDonald’s, all good.

If I could, I would give 0 stars. Food, hygiene, cleanliness, professionalism - I've never seen it so bad at this chain. Drive somewhere else.

After very cold, limp fries that were far too light, they were probably fried briefly. And vegan nuggets that go into the same deep fryer as the meat products nuggets etc... I wanted my money back. Mr. Hamadi wasn't able to refund me a cent of my money. Impudence like that And a small remark on the side, I noticed that the devices such as coffee and shake machines were hit hard several times. I've never experienced anything like that before. It's a shame, the employees seemed more than intimidated and scared

No napkins. Fries were cold and hard "roasted", burger was relatively well topped and not as heartless as at some other fast food places. Despite all this, I wouldn't visit it again

Really disgusting. You're stuck to the floor, all the displays are smeared with grease. Coffee machine ancient, everything full of leftover milk. Luckily no coffee came out so I got my money back. I wouldn't have drunk the coffee anyway.

Unfortunately, unfortunately, unfortunately… And it has nothing to do with the catchment area and the surrounding area. Employees making fun of customers in foreign languages, especially when customers complain about wrong deliveries or cold food. Coronation: Employees throw the cold (old) netted potatoes back into the frying fat. HAMMER!!!. I'm still waiting for the restaurant manager and a conversation. None. 7 employees in the sales area, the one on the left doesn't know what the one on the right is doing, but they all process an order together. The dirt and especially the dirty toilets (garbage and food leftovers on the toilet) were not checked and cleaned for at least 3-4 hours. Keep it up. This work attitude and the management in this branch is repeatedly subterranean... But from now on without me!

I had to wait 20 minutes for two breakfast burgers and a coffee, the employees were just busy with themselves and last but not least there was a dirty, slippery floor

Worst and unfriendly McDonald's restaurant. The branch employees are rude and unfriendly and insult the guests in their own language. I can only advise against this branch, especially for families with children.

Worst McDonald's ever. We stood there for 25 minutes waiting for our food. People who came in much later than us got things before us. Completely disorganized and poorly executed. The ambience is also catastrophic because all the appliances in the kitchen are ringing loudly. Absolutely not recommended. It would have been better to drive 2 hours further to Frankfurt to McDonald's.

After what felt like an interminably long wait, I got the ugliest 3 cheese burgers in my life.

The store stank and the hygiene was absolutely unconvincing. The waitress insulted us in Serbian because we told her that this wasn't our order.

The staff doesn't even speak German and because I understand Serbian, I overheard them insulting customers. Never experienced anything so disrespectful.

Totally dissatisfied! The staff insults you because of their language and when you ask them about it they just shrug their shoulders. Food is served incorrectly and cold.

Dirty everywhere, no clean places

The staff does NOT understand German!!! A boundless impudence. How can people be employed there who don't speak any or very bad German, who don't understand the customers' concerns!!!!

Unfortunately, you have to wait several minutes for the cashier to serve you. German is apparently a foreign language in the restaurant.

Portions are getting smaller and prices are getting more and more expensive. Way too expensive

The food is just typical McDonald's. Unfortunately, seasonal offers are rarely or not available at this branch. The service is just below average. No matter what time, you always have to expect waiting times. The staff is neither attentive nor customer focused. Every takeaway order should always be checked before leaving the restaurant or McDrive.

I had stomach/intestinal problems 3 times!! Hygiene is a catastrophe, I saw how new patis were put in an old patisserie with old patis and not even cleaned!!! Disgusting

Middle of the summer no ice cream ,no shake etc. , very unfriendly personel ... Never ever this place - full of chaos and hygiene 👎

It's just a McDonald's like any other

Waited 40 minutes for food and got nothing. Had two crying children standing behind the cash register and apologizing The branch manager only heard a stupid comment. I'll never go to this dirty store again. Unfriendly customers and bad “cold” food are very important here. Close this branch!!!!

Order panel broken, long wait for cold food. Staff nice but not for this work.

The food was all okay, only the service wasn't so good, the woman was rude and complained about the waiting time of 20 minutes

Unclean toilets as well as the interior.

All the chairs are very dirty, the seats are sticky, employees only talk to themselves in groups at the checkout. YOU CAN'T PRESS ANYTHING ON SELF-ORDER SYSTEMS, IT WORKS VERY BADLY

Ordered Happy Meal, came without toys. When asked, we were told that there were no toys. This could have been said in advance at the machine or when picking up. All children disappointed. The food was pretty cold, no table service was possible, the machines took forever to get the order. Not so great here.

To be fair, I don't want to judge the ambience badly since I was only in the Drive Inn this time. But this is definitely my last visit to this branch. I ordered a Mc Sundae, a hamburger and a cheeseburger at the Drive Inn and paid at the counter. To my surprise, I received the ice cream (usually the device is defective) and was told to wait on the side. After about 10 minutes the burgers were brought to me. Since I was under a bit of time pressure, I drove off straight away and ate my first burger at the first traffic light. FREEZING. The second burger too. After the waiting time, they should actually have been warm. If they're cold, why did I have to wait? I don't drive here anymore. Then I'd rather go to another burger restaurant, even if it's further away

Were there today. Ordered food via terminal and brought food to the table. Since the branch was understaffed, the food was not brought to the table. Which wouldn't have been a bad thing if someone had told you. A customer then took over this for the branch, otherwise our food would still be at the counter. (The food was then lukewarm. THANK YOU) In the outside area behind the slide, the dirt from ketchup packets, mayonnaise packets... could be cleared away. It would also be nice if the tables outside were cleaned properly. I stopped myself from going to the toilet there.

No towels, full trash cans and stuffy!

The cashier doesn't even speak German. Food is not brought to the table Everything is dirty Employees unfriendly Food cold Worst Mc I've ever been!!!!!!!

In short: incredibly long waiting time, staff not that friendly and the food, well. Not recommended

Everything is kind of disgusting. And totally unclean.

Very disappointing but unfortunately not to be expected from McDonald's. Was the last time.

Danger! Very very bad. Tables dirty. Chicken Nuggets Old, Cold, Dry. We were supposed to get new ones but it took a while even though there wasn't anything going on. We didn't get them at all and we just walked out even though we paid. Burgers also burnt, dry and cold. Fries just as bad. Minus five stars if that's not enough

No service at the table! Table numbers are called out. Garbage piles up. Staff seems overwhelmed and unfriendly. There is no wet wipe with the Mc Rip Positive eating is very hot and good

The burgers were surprisingly hot. Unfortunately, the entire floor in the store was sticky, which was very unpleasant. There is no option to use table service in this store.

By far the worst MC I know. Different staff every week, no one speaks the language, dirty as hell, ordering machines extremely slow and zero service in the store. Happy Meal keeps selling out??? No toys and you have to buy the expensive products individually for the kids. I have no idea why people still go here, including us.

The toilet is like a sauna. Damp inside. Floor is more than peed. Is really not acceptable for MC Donald s. The waiting time for an order was too long for me.

It's a shame that you can't give 0 stars.

Coffee tastes like onions no matter how much sugar you put in it 😅

I mean... open till late, they made our nuggies fresh, they were good! but they ran out of sweet and sour sauce, but people around this mcs??? they racing, only men, creeppyyyyy, as a women I would stay as far away as possible

Absolute impudence on the part of the store. Order incomplete, partially missing. The employees were rude and the cleanliness is a case for the public order office. It's a shame that a 0-star rating is not possible.

Workers are annoyed they give the order wrong and complain when you want it right. Everything is dirty, they don't put anything away. 3 menus are brought out and no glasses were given. We don't even need to talk about the toilets.

Very dirty and disgusting, the tables are not cleaned when I asked the employee to clean our table, He says Sundays are always like that and told me that I'm on the homepage should give a bad rating😁 instead of cleaning the table.

I agree with my previous speaker ! Top 3 of the worst and most disgusting branches I've ever been to! The emphasis is on disgusting... Service & hygiene underground! I don't want to and can't say anything more about it!

The worst McDonald's I have ever visited along with the worst McDonald's expierience ever. The overall McDonald's expierience has gone down the drain over the past few years. McDonald's used to be a place where one can go to get FOOD! FAST and affordable. However as in many businesses the customer and product have lost in importance. Instead of having someone work the cash register they have opted out to setting up kiosks / order terminals, which often malfunction and take a long time to load, anyone at the register should be able to take an order quicker then any of these kiosks. The French fries 🍟 (disgrace that the emoji is red) are always half empty and this even though the prices keep going up. ... Long story short, or not. I went to McDonald's today on my lunch break, it took me about 3 minutes from my place of work. I entered saw 👀 that the place was packed especially around the register and went to the kiosk, after finally getting my big Mac menu order placed after about 3-4 minutes I stood and waited to pay, and waited and waited. While I was waiting to pay, that my order would even start to be processed, a gentleman came up to the counter and asked where his food was he had ordered 20 minutes ago. The young man working at the front of the store was clearly overwhelmed with all of these customers (obviously not a good work environment with negative effects on the overall motivation of anyone employee in such establishment) I tried to be patient but i was on my lunch break, after standing there at the counter first in line for 10 minutes I tried asking if I could pay and was brushed off with a one moment, the same 5 minutes later. This is when I looked at my watch and realized that I need to get back to work. So I left.... still had my money and my hunger, when I got back to work I smoked a cigarette to finish off my break and got back to work. I was livid thus prompting me to share this on here. Also considering 🤔 starting a Germany wide boycott on this bogus business which is in the burger / real-estate business but doesn't value its employees or customers and because they're cheap and greedy try to replace humans with IT solutions even though they making Hella margin on every one product they sell. A few tips ✨️ fill the fries 🍟 to the top , it's only potatoes and stop charging 4 euros for a half empty portion. Bring back the euro / dollar menu and get rid of these digital kiosks it's a burger shop not best buy or comp. usa. . Sincerely a hungry customer that wanted to get some lunch but instead got a long stand in a busy place where everyone was agitated. I will not be visiting this location again. Also stop telling people in the drive through to pull up and that you will bring the order out to them to cook your drive through numbers ..... it's a burger shop !

Completely overwhelmed, one machine was broken (no notice) and practically every 3 guests had to complain about a missing product. In addition, the employees hardly got around to cleaning up the customers' messes.

If there was a list of the worst McD branches, this one would definitely be at the top. You order something, get something else. When you notice it, “the sauce is out” comes out. But you can't just give me what you want, especially when I realize afterwards that this menu costs 50 cents less, which of course I didn't get paid. I was then told that I should order at the checkout because the terminals weren't good. Fries are almost always cold, you can only get burgers hot with tricks (special requests), but it can happen that more is missing than you chose. In many cases you can really see how much love the burgers are prepared with, I've attached a picture... Today I was "creatively" cheated out of my money again, but it's probably my own fault, why am I going there? Let's see if other branches are as bad.

20 minutes waiting time in the mcdrive. Staff saved? last time here.

Food as always at McD, just cardboard. Maybe a little worse/less fresh. Horribly organized branch, especially the drive in.

It's a shame that you can't give 0 stars. Cleanliness is a foreign concept, as is a decent vocabulary. Employees loudly insult each other in front of the customers, you have to wait over 30 minutes for your food, even if it's just a burger. And then the burger buns are rock hard. Unfortunately you couldn't get your money back with your EC card! For me, this company should have its franchise license revoked!

They should close this McDonald's franchise. It is extremely dirty, the screens you order from work poorly. We saw those who cleaned the trash cans outside just walk in to rinse everything in the kitchen. To make you vomit...

Unfortunately dirty No table service Although empty It used to be better

The food was only lukewarm and they weren't friendly either

One star is still too many!! The fryer fat is old, the food arrives completely mushy, when I asked for a new burger it was thrown away and I was refused food. It was stubborn instead of finding a solution. Shift manager anti-social behavior!!! Pretended to be the manager. Not recommended!

This morning at 9:30. Ordered and paid for breakfast from the machine. Everything is empty in the kitchen area. After waiting for 5 minutes, a young woman in a bad mood comes and fills up bags. There was no answer to my question when my order would arrive. After spending another few minutes filling up, she finally takes care of my food.

I was often given too little change (€2+).

Mc drive: It's best to check that everything that comes with it is correct, I paid the full price and when we got home, not everything was there. We had to drive back

Absolutely unfriendly, disgusting, the branch has to be closed. Staff speak zero German and are cheeky. The terminals are slowly no3 ordering is possible neither at the terminal nor at the terminal. Ridiculously high 10.

I had ordered the new MC flurry to take away and it was a complete disappointment instead of frozen yoghurt there was vanilla ice cream in it (no sauce, I was cheekily told) but I still had to pay the full price and the ice cream was full of ice chips disgusting that's why I don't recommend the Magic MC flurry. Actually, the cup of frozen yoghurt is supposed to contain cherry sauce and crispy stars (but I had far too many of them) and I will never buy anything there again.

It's a shame that was one of my favorite McDonald's in the past and unfortunately I have to take it off the list now The employees are unmotivated and the branch is unkempt

Absolutely dirty restaurant, the tables are not cleaned. The seats and tables are full of oil, crumbs and leftovers. The employees are incompetent to the 10th degree. Something is constantly forgotten, and when you want to reorder something you are told in good German that you will be “pushed in the face”. Especially the little corpulent lady and the shift/branch manager?! My 5 year old son remembered that he didn't want onions and the lady yelled at a small child!!! that you say that beforehand. Of course I won't let my child be treated like that!!!! Then he comes over and says we shouldn't scream? Do you really think I'm going to let my child get attacked? These people urgently need a portion of brains and training!!!!

I am withdrawing my positive review. Apparently the store is pursuing a new concept. Long waiting times at drive counters. (almost 20 min) As well as non-fresh food. And unfortunately not an isolated case. Sorry but an absolute no go when it comes to fast food. You used to be much better.

Last store waited over 1 hour for food. Staff overwhelmed.

Too stupid or too stingy to spend napkins in Mcdrive? The cola is watery. You should have trust in a veggie product.

Cold fries, burgers too, bad service.

So it's just a dirty shop, unfriendly, dirty and they apparently hate vegetarians/vegans because they just put meat on your plant-based products

Here, too, you can still place your order with the staff and don't necessarily have to go to the impersonal order terminals. The digital world has its advantages, but as a result the social fabric of people is becoming increasingly colder.

It works like this - could be cleaner, employees are somewhat friendly, food is McDonald's standard...

The McDonald's is really a total disaster. Toilets are dirty everywhere with stuff smeared on them. No toilet paper is available. The people there are very disrespectful and incompetent. Orders are made wrong every time. Sometimes the sauce is missing. Sometimes the citizen is completely different. Sometimes a French fry is missing. Sometimes a citizen is missing . To get the (WRONG) order you have to wait 30-50 minutes during which you chat or play on your cell phone instead of working, thank you never again

Can you go there!! I didn't think it was that great