TGW Systemgastronomie GmbH in Köln

You have to wait forever for your order to be accepted, until someone answers! The fact that both positions are unmanned shows that they're cutting back on staff. And paying €4 for a vanilla milkshake, which is more like liquid vanilla, is a disgrace!

Ordered a table reservation, but it wasn't carried out and instead we were given a whole list of McDonald's. The wrong burgers were in the wrong packaging. We arrived at 11:55 PM (opening hours were 12:59 AM). All the chairs were already taken. And the Coke tasted like it had been stale for three days. Never seen such a bad McDonald's.

Fast food takes on a whole new meaning at this McDonald's. I've never seen such a lame place, and it wasn't my first time there, but this will be my last.

The screens for ordering are all broken, my food from a week ago is still on the table, tables and floor are all sticky and the workers just look stupid and do nothing

Unfortunately, this McDonald's never disappoints. I've been there several times, never written a review, even though it was chaos every time – hence this. The McDonald's is always full, so you have to be prepared to wait, which isn't an issue. However, the staff is incompetent and sometimes extremely unfriendly. At the McDrive counter in the evening, there's usually a woman pulling a face and signaling that she's not interested. You have to wait at least 10 minutes every time at the McDrive, even if it's just for one burger! This keeps the line getting longer, as only three cars can pull over at the right at the same time. The burgers are often cold. When you order ice cream, the ice cream arrives first, followed 10 minutes later by the burger – the ice cream has melted in the meantime. Speaking of ice cream: 99% of the time, the machine is broken. How can that be? This McDonald's shouldn't serve ice cream, since they don't have any anyway due to an allegedly defective machine, over and over again for over a year? The McDonald's is located in a parking lot. Everything around McDonald's is always littered, and the inside isn't even optimally clean.

The most antisocial and rudest McDs I've ever seen! After an hour and a half of waiting at the McDrive, I was ignored at the counter even though my daughter's blood sugar had dropped significantly! Absolutely outrageous, and they're filing a complaint.

I was at MCS today and was very disappointed: • The restrooms were extremely dirty and unkempt. • I had to wait over 20 minutes for my order, even though the store was completely empty – absolutely incomprehensible. Definitely not a good impression; they urgently need to improve their cleanliness and service.

We're just here, and a mouse is crawling all over our feet at McDonald's! We alerted the employees that there was a mouse running around, and they all shrugged their shoulders!! Disgusting!

It's so annoying that with every order, no matter how small, something is forgotten. We're always missing either a burger, fries, a toy, or something else. The place isn't even full at the time. How can that be? After all, you're paying for it! Today we had a set meal with a wrap and fries, 20-piece nuggets, a cheeseburger, a chicken burger, and a happy meal. What did we forget? The large fries from the set meal. Annoying!

One of the dirtiest McDonald's I've ever seen. They don't even know how to clean here. The food was also absolutely inedible.

The coffee machine has been broken for several weeks, there's no milk available, and the staff aren't flexible. Products are constantly out of stock. What's worse is using the restrooms before or after eating... if there's one, it's better not to use them at all. The floor is also sticky everywhere in the restaurant. The McDrive takes forever. Unfortunately, I still come here too often.

Extremely long wait even though there was nothing to do. Fries were lukewarm, burger was OK.

The food is actually quite good, but one employee with a Russian accent was quite unfriendly. He was on his cell phone the entire time (in the customer service area) and responded irritably to questions about where to put the tablet. I felt quite unfairly treated!

Don't use the restrooms! The burgers are cold! The entire interior is filthy and dirty.

It's just gotten bad. The coffee machine has been broken for weeks. Half of the items on offer are constantly sold out. What's going on? I won't go there anymore. Other competitors are much better positioned. The staff are often in a bad mood and difficult to understand. Sorry, but no thanks.

Very dirty McDonald's. Your shoes literally stick to the greasy floor. Dirty tables. And the toilets are incredibly disgusting with crusty yellow urine. You're lucky if you only get food and don't get sick.

Absolutely ridiculous behavior (group orders for €79) came with fries and a burger. The Uber guy says I don't know anything. He bangs on the front door and just keeps yelling, "Please, please give me your PIN." I have to move on. And he leaves. They try to reach you, but nobody answers the phone. A rip-off!

Unfortunately, there isn't a single clean table, chair, or bench. Not to mention the floor.

"Extremely disappointing! Only half of my order arrived, and what was delivered was completely wrong. The food was unusable for me, and yet I'm not getting my money back. Absolutely unacceptable—this seems like fraud. No reliability, no customer service."

I ordered food. First, it was canceled after ages, then I ordered again after a while, paying both times in advance. Then, suddenly, with the second order, they said it had already been delivered. With such quality and food, and especially at such prices, making such films is truly pathetic. I wouldn't recommend anyone ordering from there.

The food was really bad. The burger simply fell apart in my hands, the fries weren't fresh, and the Coke was almost completely deflated and tasted absolutely nothing. The place was terrible – very dirty everywhere, the floor was sticky, the walls filthy, completely unsanitary. No air conditioning, it was hot, stuffy, and smelly. Outside, there was sun and wasps, and the umbrellas barely provided any shade. We had to throw away all the food. On top of that, we waited a very long time for our order. Just awful.

We ordered takeaway food today, August 15, 2025, at 3:33 PM. Our order number is 185. It was barely busy, so we assume everything is running smoothly. Our order was processed by three people. Unfortunately, they forgot to include the large fries with my Big Tasty Bacon meal and a cheeseburger from the kids' McSmart meal. So we paid for food we didn't get. That's incredibly annoying! We paid almost €50 and didn't even get all of it. Normally, I would go there immediately and complain, but the kids were hungry and wanted to finally eat. By the way, you can't even use the restroom there without feeling like burning your shoes! That place really needs a clean!

Automatic ordering terminal defective, cappuccino not available several times because portafilter machine defective, everything looks pretty dirty

The cleanliness leaves a lot to be desired. This applies to the tables, the restaurant, and the restrooms. Unfortunately, there were no cups for the coffee, only paper cups. I've seen this differently at other McCafes.

The way they treat the food is a disgrace. The food was delicious, but we tried the new burgers, but my burger had a single slice of bacon on it and the cheese was sitting next to the burger. We pay a lot of money for this, and then we get such crap... It's truly the worst. Never again at this restaurant. Even the lady we had just slammed the food into the bag.

Could be better again like before

Terrible location, men's toilet was dirty, women's toilet was clean, but the food was tasty!

Unfortunately, the service couldn't adequately compensate for the fact that there were only two functioning ordering machines, and the wait was very long even though it wasn't that busy. It wasn't particularly clean either.

Nuggets are awful, overfried and not tasty. Fries were cold. Salad was not available. Very bad location.

The worst and most unfriendly McDonald's I've ever experienced. You stand in the drive-thru for almost 20 minutes with only three cars. Sodex vouchers that are normally accepted at McDonald's are suddenly not valid here. And last but not least, I didn't even get the Big Tasty in my bag! Thanks for nothing.

Waiting times are so long, even though there was nothing going on, you always have to wait a very long time. Employees hardly work

Unfortunately, I had to wait at least 16 minutes for my food in the store this morning! Unfortunately, no fast food feeling. Too bad.

What bothered me personally today was that many of the items I ordered and bought weren't in the giant bag. When I order a large takeout order, I don't check on the spot to make sure everything's in there, but rather rely on the employees to make sure everything's packed properly and honestly. But this is exactly what doesn't seem to be the case, as if they were to say: they won't notice that something's missing, and if they do, it'll be too late. Thanks for that!

Worst McDonald's I've ever been to!!!! Food was served incorrectly. When I complained, they just argued and didn't bring the right food. There were fries, burgers, and money on the floor in the kitchen aisles where you could see inside. Never experienced anything so unhygienic. We don't even want to talk about the employees and the shift manager. They don't admit their mistakes, despite providing proof via the Sparkasse app and the McDonald's app of what we ordered and paid for, we were accused of lying. The burgers arrived cold and without sauce, so you can't waste your money any better. I wouldn't be surprised if you're sitting on the toilet the next morning!!!!! Stay away

Waited 30 minutes for a coffee in the drive-thru.

Unfortunately, missing items were picked up again

Takes forever, there is nobody at the counter and many things are forgotten

A branch with very poor management. Food is cold (more often than average) – especially with drive-thru orders – people rarely come back and complain. If you do, you get raised eyebrows and a shrug from the manager. When it's busy, you ALWAYS get the wrong order at the drive-thru. That's no fun!

Please take care of the restrooms. Otherwise, great for an MCS!

Disastrous. Simply rude, drinks and sauces are missing every time I visit. I'd rather just buy the burger and fries separately. Absolutely 0/10 customer service. I recommend ANY other McDonald's there is.

I had a Big Mac. The meat patties tasted of old grease, and the toppings like cheese, pickles, and tomatoes were carelessly slapped on. The chicken honey wrap was completely cold. In summary, the worst McDonald's I've ever been to.

Dirty shop. I've never seen anything like that at MC. But it hasn't been there for a long time. I don't have to have it anymore after the visit.

Subject: Feedback on my visit on May 12, 2025, at 2:30 PM – MC Poll, Cologne Dear Sir or Madam, I would like to give you feedback on my visit to your Cologne branch on May 12, 2025, at approximately 2:30 PM. When I politely asked the cashier to correct an incorrectly delivered order, I was met with a very unfriendly look and behavior from the cashier. She spoke in a language I couldn't understand, with a serious expression, and used noticeably long expressions. I found this behavior inappropriate and not very customer-oriented. I felt unwelcome as a guest in your restaurant and would like to express my disappointment. Friendliness and understanding should be a given, especially in customer contact. I hope you take this feedback seriously and take appropriate measures to avoid such situations in the future. Sincerely

One star would be too much for this McDonalds! The order went smoothly. However, the cleanliness wasn't that great. But the cheekiness is still to come. From 00:00 onwards all the toilets were apparently blocked, after politely asking, there was apparently no way around to go to the toilet. It was all taped up with pieces of paper. The “restricted” toilet was accessible, but we weren’t told that. Nothing could be done at the terminals either, even though they were still open during their regular opening hours (12:38 a.m.). Sad!

At first I thought it was a joke. But this is what my wrap with chicken and mango sauce looked like. Everything is getting smaller!

Worst McDonalds I've ever been to. Mcdrive took 30 minutes with 3 cars

Poor performance, waited 40 minutes in the mc drive

If you like this way of eating, this is the right place for you. There is also a drive inn and enough space outside. Unfortunately, on several days there was only water and no Cola or Fanta etc. Overall, this house needs a little basic renovation.

I didn't like it at all. as if they were forced to work. I don't think I'll go again. The best is Burger King

Ordered from Lieferando again and something is missing from the order. You won't be able to reach anyone by phone.

Mcdonalds in Cologne Poll, very dirty and disgusting, the tables are not cleaned when I asked the employee to clean our table, He says Sundays are always like that and told me that I'm on the homepage should give a bad rating😁 instead of cleaning the table.

I'm just sitting here in this area Well, if I were to count, I would have discovered so many dirty corners, come on, I've had enough of it, I'm out and I'll never come back This is supposed to be a gastronomic area Children should eat there or in general I have been in Germany for 2 years and have... In Heimart he works as a manager in the gastronomy area So people, this kind of thing is bad for your health

Last time there was a huge waiting time and unfortunately the food was quite dry and shortly afterwards the stomach pains started.

Employees refuse to do table service. All number signs were removed on purpose. Furthermore, there are no milkshakes and the staff is very grumpy.

Employees fall asleep while working. Every time there is a line in the drive-thru or products not available. It has nothing to do with fast food, zero system. The employees urgently need training.

30 min waiting time for 2 hamburgers

In my opinion there is no good MC`Donalds there, for example in the large Minecraft menu they offer these figures with code and also sell it, but they don't have the figures in stock. Simply a rip off

Cheeseburger cold, fries lukewarm, everything pretty dirty.

The service was just terrible. I waited 30 minutes for my coffee, no one spoke to me. When I asked if it would be ready soon, I was told the coffee machine was broken. And whether I would like a normal coffee instead. Service – zero.

You should still work on service.

The toilets are really bad. The floor is extremely sticky, the toilet stinks and is obviously full of urine/limestone. It was empty at 11, so we didn't wait three minutes for the shake. Service could be a little friendlier

It took a surprisingly long time (breakfast), but it was super fresh and very friendly service!

The only thing edible there was the cola. Cold sticky burgers, cold fries that tasted like old grease. The double cheeseburger was bad and rotten. There were already white threads running across the flesh, but the lady we told about this treated us badly. We left almost €50 behind and were then insulted and treated rudely. They wanted to make us know that ultimately we were to blame for the situation. Never again for us!!!!!!

The food is like any McDonald's, but here the service is slow and off track and the restaurant is dirty

We ordered McCrispy Spicy, two fries, a Filet-o-Fish and the Plant Nuggets. The only thing that really tasted good was the Fanta. The McCrispy was anything but crispy - instead a limp, indefinable something. The fries had the consistency of boiled potatoes, and the nuggets were obviously warmed up, which you could taste. After eating we both felt sick, accompanied by stomach cramps and a lot of time on the toilet. I absolutely cannot recommend this store and will avoid it in the future.

I don't recommend slow lenses in the morning. An order lasted more than twenty minutes without a queue. Scandal

I'm always annoyed that I still eat there. Somehow I have the feeling that the topic is getting more disgusting!

I ordered a mc flurry with caramel and there wasn't enough, almost nothing, I paid €4 for a white ice cream.

Very weak......Hardly anyone in the store and it takes and takes....The ordering walls are way too slow.....and anyway, what's the point of this crap......

Unfortunately very underwhelming, but very nice service.

Apparently completely understaffed and overwhelmed. 20 minute wait for three cars in the drive in. Just embarrassing.

We ordered from the branch and ate there too, the tables were very dirty, the hamburgers were lukewarm and the fries were cold. Will avoid this branch in the future. Really a shame.

Don't understand German well!!! Forgot a lot in one order in the drive! Therefore please always check!!!

I have no idea what the other reviews are about or what you would expect at a McDonald's. I have never received such carefully prepared burgers at McDonald's as I did at this branch. Everything was fresh and prepared quickly. The service was good and friendly. In addition, dirt from other guests was removed and the floor was freshly mopped. The only drawback was the toilet, which was still good for McDonald's standards.

It feels like it takes longer and longer until you get your food

The food was great, but they made a burger, we made an order, but they didn’t give it to us, okay, suddenly a new girl went to the toilet, everything was separate, I don’t recommend it at all

Dirty tables, don't even get me started on the toilets

Pissed on the toilet. Fries not salted. No napkins. Mold on the burger bun. Staff not trained. Never here again. Complaint email goes out.

Super slow and sluggish. A stark SIX minus,

Ordered food to take away. Unfortunately, we discovered at home that some burgers were missing and the children were sad. Toys were usually missing from the happy meals. So we don't go there anymore. As a large family you already spend a lot and when something is missing for around 10 euros it is very annoying.

Mc Drive: 20 minutes for a cheeseburger. respect

I have rarely seen such unfriendly staff.

One of the bad ones in Germany. Unfriendly employees, wrong sBurger was made, when exchanged I just got the same one

Have you ever heard of salt? I'm really outraged, how many times do I have to tell them that I want extra salt??? EVERY TIME THE FRIES ARE UNSALTED AND WHEN I ASK FOR SALT THEY GIVE NO SALT. BG I make a salt circle around myself at 3 o'clock and curse you until salt comes crashing out of your anus. wait and see

Always tastes good. Unfortunately, there are always problems with the Internet.

Worst branch I know of. Dirty, unhygienic and simply unusable. Avoid the store.

I had 21 chances to win the Monopoly Friendsbundle and I got 2. Since I paid for the stickers to be included, this constitutes the offense of embezzlement and is therefore punishable. Therefore, I feel compelled to file a police report and then initiate a lawsuit against the McDonalds company.

The last time I was here. Was ignored because the 4 ladies were first ordered to complain in their native language about an older lady who complained about cold fries! After my order was taken at some point I also received cold fries and when I complained I was just rejected and had to order new ones and then pay for them! I have never experienced such bad service.

Always an incredibly long wait. Staff speaks bad German. Unfriendly

No table service Floor dirty Toilets dirty Long preparation

What a shitty stable. Table clean, but the wall and socket directly at the table, simply unhygienic. It's not even wiped over with a cloth, everything is sprayed all over it. Staff, young woman was also impossible at the service counter.

I'm absolutely shocked at the conditions there. Always just ignore your complaints and laugh at you. Asked if it was normal to have almost no sauce on a filet o fish. The employee who worked on the mcdrive on November 18th at 3:15 p.m. said. If I want more sauce I should pay more. I've never experienced it like that before. But this McDonald’s branch is really rude. And incredibly rude. I now understand the reviews. Never go there again. Guys save your money and eat somewhere else nearby.

Unfortunately, the employees don't speak German and don't understand what you're saying. Unfortunately, something is always missing from the order, so my advice is to always check

I purchase burgers they make very bad smells

Very long wait and mold on the fries and burgers. I ordered a cola and got a Fanta. Employees don't speak German and are very rude, ordering machines are permanently broken and food tastes like cardboard!!!

Just ordered there.Food was cold.Burger without salad.Sprite instead of the ordered Cola (nobody drinks here) and Capri-Sun (nobody drinks)<instead of the ordered orange juice.The request for a book instead of a toy for a happy time was also ignored Instead, two of the same toys, made for the garbage can, were included. Half of the order ends up in the trash. It's a shame about the production and attempt to prepare it 2nd attempt started at the request of the sick child. Toys in the happy meal are missing. Non-carbonated cola. I'm really at a loss for words. Tried again for the sake of the child. Ordered. Received cold food. Same toy 3 times!!!! Just don't do too much. Stupid as bread, you put the same toy in three times. NEVER AGAIN

We were in the drive in and ordered a happy meal and two chili cheeseburgers. The cheeseburger was so unappetizing, just disgusting, a slice of cheese, 2 jalapenos, two pieces of meat in the citizen.

Unfriendly service staff, despite few guests, overfull serving trolleys.

No longer an option since the self-order table. It used to be nicer.

The young lady at the counter was very friendly. Unfortunately I had to wait 15 minutes in the drive-in for 4 cheeseburgers and a small Fanta.