Tiger-Hütte in Köln

The employee was very nice to me

The girl simply didn't hear that I ordered a cappuccino and sold me a large cup of black coffee, when I made a remark, she started arguing and saying that it was my fault. I offered to call the police and listen to the surveillance cameras that I ordered, only after that she made me a cappuccino. It's terrible

Asmat had great staff, the food was warm and fresh, and the service was top-notch – better than at some other branches :)

My visit to this McDonald's was unfortunately very disappointing. The staff were consistently extremely unfriendly, especially the manager, presumably the one in charge, wearing a green and orange vest. He barely speaks German and reacts very dismissively to any questions. The ice cream machine has supposedly been broken for over six months – every time I visit, I get the same excuse. Even classics like the apple turnover seem to be permanently unavailable. On top of that, sauces are frequently missing, and this time my order was even incomplete. Overall, I get the impression of poor organization, inadequate service, and little interest in customer satisfaction. A real shame.

Burgers are always cold and sometimes even soggy...