Tiger-Hütte in Köln

They only serve black coffee. According to Google and the sign outside, they open at 7:00, but they didn't open until 8:00. The toilets are absolutely appalling. How can something like this be allowed?

The two stars are only because the owner personally took charge of my complaint and refunded my money. I ordered two burgers with fries and a drink. Both burgers were cold, and the cheese wasn't even remotely melted. The shift manager (who was wearing a different t-shirt than the others) told me, "It doesn't melt," even though the cheese is specially made from processed cheese. Anyway, I returned the burgers and received two "new" ones. Same story as before. I ate one because I was hungry. And by the time I got to the Big King, I was too annoyed to eat it cold. I was supposed to talk to the owner, who claimed both burgers had been freshly made, but I should have put some fries or something in the container. But apparently, this is normal here. It's a shame; for €10 for this "food," I at least expect hot burgers.

Not offering a single veggie burger option is simply embarrassing.

The employee was very nice to me

Several items, such as the cheeseburger and chicken nuggets, were missing from the order. The ice cream wasn't even half full, and it was also missing the sauce. Even after pointing this out, they only added a little sauce. The restaurant wasn't particularly busy at the time, so it couldn't have been due to too many customers.