Kentucky Fried Chicken in Köln

Hot wings are really cool, nice and spicy

I was in KFC koln central station on Saturday 7th of December at 11.50 am, I asked if I can buy a cup of ice, they told me no ( the manger who was there ) I spoke to her but she doesn’t speak English, so I told the lady who is working there that I want to buy a bottle of water and get a cup of ice with it, the manger had a very bad attitude and she was very nervous, she doesn’t want to give me the cup of ice, the lady who is working there was very kind, she told me that I can get a very little ice in the cup with water, I agreed and told her ok I will have some little ice in the cup and will buy the water, and I thanked her then went to the manger to pay and get my order, she was still insisted to don’t gave me the cup of ice with the bottle!!!! She kept shouting and she was very nervous and told me ( I won’t give you the cup of ice ) in German What is this customer service!!!?? I’m talking about the manger who is supposing to be a role model for her teem and a good image for KFC costumers!!! She was very bad image, acting very bad for no reason, she made me loose maybe 30 minutes of my vacation for nothing, made me feel very angry and upset!! What a shame! I’m very disappointed, I won’t never deal with this branch next time when I come to koln as I’m regally come every Christmas.

The fries tasted like powder, but the hot wings were very tasty. The shop was very small, so the atmosphere wasn't that good. The salespeople can't speak proper German. I paid for something I didn't even order, there were no crispies and I didn't get any sauces even though I ordered some. The prices were expensive, but that's just how prices are at every kfc, so the prices weren't a problem. The whole thing felt like a rip-off. Don't go there and don't let yourself be taken for a ride!!!

Very bad. I hope that KFC changes all the employees. Everyone is very bad. There is no respect in this. They also steal some of the food when preparing the chicken.

I recently dined at your establishment and paid €38 for two sit-down meals. Unfortunately, my experience left me disappointed. Shortly after sitting down with our food, I was told that we needed to leave within 20 minutes. This was both unexpected and stressful, as we were trying to eat quickly while staff members were cleaning around us and making us feel rushed. While the food was okay, the service and atmosphere were not what I expected for a sit-down meal. If there are time limits for dining, these should be communicated clearly before taking orders to avoid such unpleasant situations. I hope this feedback helps improve the experience for future customers.

I would definitely not recommend

So I don't know what's wrong there, I ordered wings and fillet bites, the taste of the fillet bites seemed very strange, as if they had been thawed and left there for a long time. There were 2 pieces of the wings that weren't wings and were completely made of bones without meat, almost a tooth was damaged.

Nuggets kalt und schmecken nach nix, zäh wie Gummi Pommes ebenfalls kalt war nix los bestimmt übrig und kalt gewordene Ware. 😡

Ordered from this place, chicken was old and dry. Not up to usual kfc standards.

I've never experienced such rude staff as here and I'm already used to a lot. It's a shame because it's definitely more comfortable here after the renovation.

It took a long time for a citizen. The staff was friendly but you can also go to McDonald's

Best store. Food fresh and very tasty. Very friendly staff. Top performance 👏

You don't have to wait that long, even when the line is full

Food poisoning or gastrointestinal garnish..

Nice place to eat, modern ambiente, good people

Nice KFC, the chicken is always fresh and tasty

Zinger very tasty and quick to prepare

Kfc staff was really nice.Enjoy my food a lot. :)

- The food just gets smaller and more expensive every time. - Service is okay, the employees apparently communicate with each other mostly in Hindi and some can't speak German.

I was recently in the KFC branch in Cologne Central Station and I was really horrified. The staff was extremely unfriendly and couldn't speak a word of German, which made communication very difficult. The drink selection was minimal and the food was just terrible. It didn't taste like anything, was cold and anything but fresh. I've been sick for hours because the food was so disgusting. That was definitely the grossest thing I've ever eaten. If you're hoping to get decent food here, you should definitely look elsewhere. This branch should be better closed. I recommend everyone to visit another KFC branch instead. Absolutely disappointing!

I found the food very disappointing, and half of my order wasn't taken

If I could there wouldn't be a star The employees barely understand German Our order was incomplete

Food cold, burger dry, waited 15 minutes for a small order, and the employees sold Sprite from a plastic bottle (purchased from Rewe) as 7up! Juice shop! All also unfriendly employees

Cold food wet cicken tasting awful dirty floor and tables.

Nice employees, good food for a fast food shop, short waiting time

Food was fresh and staff was friendly

They wanted to sell me a burger with meat as a veggie burger.

I ordered my food here and several things were missing, plus I was sick all day (vomiting and diarrhea). I think they make the food way in advance and most of it just goes bad!

I must say, the people who work here have really nice personality. I was helped twice by them without me asking. That’s really valuable.

Been there many times now, probably 8-9 times and every time the chicken is cold to lukewarm. Nothing is made fresh here. They probably prepare the food hours beforehand, so I'll never go there to buy anything again. the worst KFC branch I have visited so far!!!!!!!!

The positive thing is the ordering kiosk, which means it's super quick.

Very tasty hotwings and friendly staff

Friendly staff and delicious food

Very friendly service, although it is always very stressful at the train station, but I still receive quick and friendly service, thank you

DELUXE BURGER (see photo) Staff not good, not understandable Missing food from orders

Friend broke 5L after eating 🤢🤮and that on the train!

Half my order was missing incl. the upgrade I had gotten for my box. Food was way too salty. Never again.

Good KFC only sometimes longer waiting times.

were insulted and treated disrespectfully compared to H1tl*r several times and only because of a mayo

The food was very tasty and so was the employee at the counter, but the employees were just arguing aggressively among themselves the whole time. I think you shouldn't do something like that in the workplace because it scares the customers

I understand this is the branch in Hauptbahnhof, which could be overwhelmed by busy customers. But, still this is a service, that offer food. I paid over 10€ for Wrapper, and I had a terrible stomach ache. The food was already dry, that I couldn’t possibly swallow without water. And the portion was a joke, which was funnily enough better for me, that gave me just a couple of hours of nightmare. NEVER EVER visit this branch. Please go somewhere else.

It would be best to have a service meeting. Nothing is going on there

I'm just here. Employees very unfriendly

After renovation, nicer and more space. Compromises on the quality of the food. Unfortunately only zero drinks at Pepsi.

Some dude hit a woman and the staff were 100% ready to throw hands with the guy, had the police not intervened im sure they would have sent this guy to meet the Colonel. That's 10/10 service right there.

This place remains close for atleast 2 months in a year , and rest of the time the cooling system does not work , really happy with the employees working here , they are doing their best to make this stupid place look good , they all deserve a pay raise for sure . Unhappy with the firm .

The boss treats the employees like slaves!! We just noticed this while waiting for our food. All guests noticed how badly the team leader treated her employees. That doesn't work at all!! We were all shocked

Very good KFC experience. Definitely better than many other chain branches. Especially with the high volume of customers, good service and fresh food are definitely not a given - but that's the case here. Clear recommendation in Cologne Central Station!

My review: RECOMMENDATION....( + 65 / 100 )

It's nice that there is a KFC in Cologne central station. Unfortunately, it is often very hectic here. The premises on site are small and are not kept clean. As usual, the food is relatively the same at every KFC.

Very nice staff and very clean. Food is very good warm and you can taste that it was freshly prepared.

I have eaten in restaurants in different countries around the world. But going to Cologne KFC felt like going to an Indian fast food joint. When I ordered from them, I saw them talking to each other in their Hindi language. I felt that people go there to buy food very sadly. Doesn't show the slightest bit of humanity. Laugh together. Customers have to stand and watch her laugh. Anyway, I had such a disappointing experience. Then I thought I should take some photos and post them. The two men in the photo are very nasty people. Thank you🤐🤐.

The service has recently become more customer-friendly. Specifically, a guy named Ahmed was exceptionally humble and customer-friendly.

One of the worst KFC I've ever been to. The cashier staff chatted in Hindi instead of answering customers. Worst behavior and third rate service. If there is an opportunity to leave a negative review, I would use it.

Disappointed with unfriendly service and use of Hindi language among staff while customers wait. The way they speak to customers gives the impression of rudeness. Communication leaves a lot to be desired and there is the impression that customers are not being treated appropriately. Improvements in customer approach would be desirable.

Ordered a portion of fries chili. And a large portion of fries with maio. Got fries plain (rather medium to small portion). Chili sauce and maio poured together in a bowl. KFC I remember that. (Never again KFC in Germany) I would also give zero points for the two sauces. I also had a burger that I would give a two out of five possible points.

Dear KFC team, Please pay your employees appropriately so that they enjoy doing their jobs. The lady at the checkout yesterday was loud, unfriendly, aggressive to every customer and let out her anger at everyone about her poor job. Especially the customers who spoke less German. As a paying customer, you don't come to get a dose of humiliation and a bad mood. Avoid this branch in the future and anyone who has any human dignity should do so.

Inattentive employees, poor communication, hair in the food.

KFC fast food really very mediocre, I don't recommend and what's more there isn't much choice and the interior is quite dirty. 👎🏼

Never had chicks so salty and had to throw them away 😡 Franchise should be revoked!!!! Everything in the photo went into tons 😡😡😡😡🤬🤬🤬🤬

I was there today 02:02:24 ..the workplace was flooded..the manager lady looked like she was crazy..she can't be wrong, the workers didn't care about the world, the lady was literally struggling alone....selamlar fazla stres kalbe iyi değil liferant

Save your money, don't come here! If I could give negative points, I would. Yes I know. It's tiring working at a train station and dealing with drunk people late into the night. What right you still don't have is to behave in an absolutely arrogant and disgustingly unfriendly manner. And apparently as a branch manager. When I place an order online and apparently 10% of the things are not there, I ask about the burger selection, I see 3 different types in the background and she tells me there is just one more, I say 'and what are they other varieties there" and she says "that's something different" I wonder what else might be in these burger-shaped packages. If I then place my order and PAY for it and then when I hand it over I am told that xyz are spontaneously sold out and that random, absolutely incomparable things are being put in my bag, then something has probably gone wrong. And now we come to the most important thing: the food. Cold, and disgusting. As I said. Save your money. And to the manager: you won't have heard the last from me (:

The checks weren't disgusting, never kfc again

I ordered a piece of chicken and they gave me bones with very little chicken meat. Furthermore, the entire menu was excessively salty.

I would prefer to give zero stars to what I experienced there. I ordered a Chrunch Burger to take away. It was ice cold. When I said I wanted a new one, they first wanted me to pay for it again. So, I'm ordering a completely new one. I didn't see that and they started arguing with me in broken German until someone else came and then got a new burger. But then he went over, took the burger from the shelf and simply stuffed it with paper into a sandwich maker. The paper was half burned, as was the burger. I can't describe how stunned I am by this store. But you could also see that they didn't want their job and were pretty annoyed. The whole time. I normally like to eat at KFC but this train station KFC is really disgusting. Hygiene is not a priority there either.

Abzocke. Servicekräfte die überfordert sind und sich nicht angesprochen fühlen. Bestellungen werden übersprungen und sind nicht mehr auf dem Display. Auf wiederholte Nachfrage auch keine Rückerstattung des Geldes.

Ich habe immer gedacht so schlechte Bewertung sind Fake aber das was in dieser Filiale abgeht unfassbar. Für 2 kleine Burger beinahe 35 min gewartet, Personals wurde unfreundlich nachdem man nachgefragt hat wie lange es noch dauert. Das Essen war zur Abholung bereit deklariert nach 15 min verschwand die Bestellung auf der Tafel und auf frage hieß es die wurden extra entfernt damit das System weiß das die Bestellung raus ging obwohl dies nicht der Fall war einmal und nie wieder

Können kein Wort Deutsch hier .. Kein hallo kein tschüss.. Sehr genervt und langsam und unfreundlich allgemein .. das Essen wird halb eingepackt und in die Tüten geworfen Hygiene 0 Sterne einfach schmutzig Wer hier bestellt auf eigene Gefahr .

Mega unfreundliches Personal, falsche Burger bekommen, die Cheese Crunch konnte man auf den Tisch hauen, so hart waren diese.. die Hot Wings waren kalt und schluff.. auch für ein Bahnhof Restaurant muss das nicht sein!

Essen: Das Essen war wie immer. Da kann man nicht viel falsch machen. Allerdings bemängel ich noch immer, das es die Hähnchenteile nicht mehr in der Variante "Hot&Spicy" gibt. Service: Das SB-Terminal ist nicht durchdacht. Wenn man mehr bestellen, bricht es hier ab. Oder die Software hatte an dem Terminal ein Bug. Ambiente: Schneidet hier am schlechtesten ab. KFC kann nichts dafür, dass die Räumlichkeiten zu klein ausfallen. Da kann man aber etwas machen: Gäste, die bereits gegessen haben, und meinen, noch gemütlich auf ihren Zug hier sitzen zu bleiben, vom Personal bitten, für andere die Plätze zu räumen. Kommen wir zu diesen... Die Plätze sind nicht gerade sauber. Gelegentlich wird drüber gewischt (hoffe ich). Während wir hier waren (gute 30 Minuten) wurde zumindest nicht gesäubert.

Food was very low in quality as well in bad in taste.

veggie bestellt, bacon burger bekommen. auf anruf wird ewigkeiten nicht reagiert. danach wird versichert, dass der veggie burger nach geliefert wird. passiert nicht. nie wieder

Wenn ich könnte, dann null Sterne. Essen war kalt, warten musste ich fast 20 Minuten, was für sogennantes fast food zu lange ist. Leider gab es an dem Tag einen Gast, der meinte, Unruhe stiften zu müssen. Er schrie das Personal an, sie hätten den burger falsch zubereitet. Daraufhin stritt sich das Personal lautstark darüber und in der Zeit war mein Essen fertig. Dieses wurde mir dann regelrecht auf den tresen "geknallt". So gern man bei kfc isst, Finger weg von dieser Filiale.

Ich wurde von deren zinger burger vergiftet. Habe gerade 39 grad fieber und kotze mir meinem magen raus... Nicht empfohlen...

Erst musste ich über 15 Minuten auf mein Essen warten, obwohl niemand vor mir war und war das Essen kalt. Auf meine Beschwerde gab es zwar neues Essen, aber die Reaktion war ziemlich unfreundlich. Richtig sauber ist die Filiale leider auch nicht.

Beggars constantly walking through the place. Worker tried to kick us out before we finished our meal, stating this is a ‘fast food’ place. Don’t come here if you aren’t a fast eater. Terrible experience.

Horrible chicken this should be a crime

One of the worst food experiences I had. It was absolutely awful.

Das ist ein schöner Ort. Als ich mit dem Zug kam, war ich sehr hungrig. Dieser Ort war sehr hilfreich für mich. Die schnelle Bearbeitung der Bestellungen und das freundliche Personal waren ein positiver Bonus. Die bequemen Stühle und die allgemeine Atmosphäre trugen ebenfalls zu dem guten Eindruck bei. Ich werde gerne wieder hierher kommen.

Я попросил чисбургег без соусов а мне добавили кетчуп, зато наггетсы вкусные с барбекю соусом

Ist halt ein Bahnhof kfc, deshalb ignoriere ich vieles. Alle Knochen in meinen Wings waren gebrochen und ich bin fast daran erstickt weil die Knochen klein und spitzt sind. *sitze seit ca 1 Stunde auf Klo und fühle mich nicht gut. Ist jetzt der nächste Tag. Aber egal, es hat sich ein wenig gelohnt.

Cool. I bough here a chicken bread. It was hard but still yummy with that juicy chicken. Keep going👍🏿

Cola sehr warm, Pommes kalt, Burger naja. Service schlecht. Hatte danach Bauchschmerzen. Dieser Laden sollte dicht gemacht werden. Hoffentlich schaut das Gesundheitsamt mal vorbei. Im Laden waren auch Tauben zu Besuch.

Ich habe über das Terminal bestellt. Es war sehr laut, sodass ich froh war, nur nach der Nummer auf dem Display zu warten. Es dauerte eine Weile bis ich jemanden auf englisch meine Nummer schreien höre. Auf dem Display wird meine Nummer weiterhin nicht angezeigt. Die Bedienung ist genervt. Nachdem mir dann hektisch die Tüte in die Hand gedrückt wird, stelle ich fest, dass eine Portion Pommes und alle Dips fehlen...

Невозможно есть. Картошка сухая. Всё прожарено вместе - стрипсы, крылышки, картошка всё прожарено в одном масле и имеет привкус рыбы. Заведение не заслуживает даже одной звезды. Сюда мы ни в коем случае не вернемся

Fällig falsche Bestellung bekommen! Sehr scharf, obwohl ich kein scharf esse , da hat mich auch keine gefragt! PERSONAL KÖNNTE KEIN WORT AUF DEUTSCH SPRECHEN! Für KFC Köln Hauptbahnhof gibt's gar keine Sterne!!!!

Eine Frechheit nach über 4 Stunden ICE fahr isst man FAST alles aber das sicherlich nicht!!! Hartes trockenes Brot mit 2 hänchen teilen sonst nichts alles fehlte eine Freiheit!!!

They gave me the wrong milkshake and it consisted purely of sugar !!!!

Drecksladen. Bestellung nur über Terminals, an denen bestimmte Bestellungen nicht möglich sind. Hot Wings und Gravy bestellen impossible. Dann eben woanders essen. Komisch, dass McDoof funktionierende Terminals hinbekommt, nur KFC ist mal wieder zu doof. Und den Unterschied zwischen "im Restaurant" und "zum Mitnehmen" bekommt man da auch nicht auf die Kette. Die Ruckelbutze kann man nur meiden.

Schade es so bewerten zu müssen, wir sind schon so oft enttäuscht wurden. Hähnchen und Püree fehlen, lange warte Zeit und wenn man Hähnchen Teile bestellen. Im 8 Hähnchen Teile und nicht billig, dafür nur Brust, statt verschiedene Teile. Jedesmal immer wieder 😞

Sehr unfreundliches Personal. Schlechte Kommunikation und ich fühlte mich nicht ernst genommen. Ich wurde teilweise längere Zeit ignoriert und am Ende gab es das was ich bestellte plötzlich nicht mehr. Eine andere Person hat aber das gleiche noch bekommen. Ich fühlte mich etwas verarscht hab aber auch nicht bestellt nach der Erfahrung.

Eine schlechte Wahl angesichts der kalten Hühner und der unangemessenen Atmosphäre

Habe noch nie bei Kentucky gegessen, war mega schlecht. Tut mir leid um die Tiere die wegen diesem Essens sterben mussten.

Ich würde ja gerne das Essen bewerten, aber nachdem ich ca. 10 Minuten alleine und gut sichtbar am Bestelltresen stand und von den Privatgespräche führenden Mitarbeiter*innen ignoriert wurde, bin ich dann gegangen.

Einfach nur abartig. Hätte ich auch gegenüber bei Sanifair nach Klopapier zum futtern fragen können. Wäre mindestens ebenso trocken und geschmacklos gewesen. Die Pommes haben nach kalten, traurigen Kartoffeln geschmeckt und hätten so nicht enden dürfen. Ebenso wie die Hähnchen, welche auf den Burgern ein idealer Backsteinersatz sind, falls mal wieder im Garten was bröckeln sollte. Alles in allem ist hungern empfehlenswerter.

Das Essen ist mega trocken und einfach ekelhaft. Die Mitarbeiter bekommen keine Bestellung richtig hin und kommt auch so rüber als ob die keinen Bock auf deren Job hätten. Hatte eine Rechnung von ungefähr 20€ musste aber nur 5€ bezahlen also man kann sich eigentlich nicht beschweren.

Too rude staff, the lady who speaks Urdu/Hindi were extremely rude. Zinger burger’s chicken wasn’t fully cooked, fries overly cooked and burnt. Too bad to have the meal from this KFC’s branch.

Hab leider nicht alles bekommen was ich bestellt hab.. es fehlte einfach die Hälfte:/

Horrible place! This place should be closed by the health authorities! Extremely dirty! We had to clean also our table! We bought a bucket, the meat tasted old and was extremely oily. I asked for wet tissues and I was told they don't have, I asked for the bathroom to wash my hands they said they don't have. If you can avoid please go somewhere else to eat. For 22.60 euros which is a bucket of chichen, you can find better places! Avoid! Avoid! Avoid!

Forgot our wings and only filled the drink up quarter full.