Kentucky Fried Chicken in Köln

This KFC branch was a complete disaster, especially the staff. They were playing with the food before handing it to customers, and you don't play with food. After 10 minutes, I asked about my order, and then I received a burger that had been ready for 10 minutes and was practically cold by then – inedible. When I saw that, I completely lost my appetite. I've never experienced anything like this at other branches.

I ordered from them twice and found hair in my food both times.

Everything was fine, but the wait was long

When a Chrispy Cheese has to be prepared because none are ready, you expect it to be warm. This isn't the case once again. The meat is cold, the cheeseburger isn't melted. The bun is ice cold. Simply disgusting

No toilet for washing hands and not enough seating.

So I'm not giving any stars here unless you can go negative... the tables haven't been cleaned in 127 years. Greasy, salty sauces, leftover food and not from an hour yesterday. The first burger was kept warm for about 2 hours, the bun is great for breadcrumbs, so cold. Yes, the meat is cold, the cheese is hard. Then I complained and I can hardly believe it because I get yelled at and in other languages ​​too. What do they say to me now? ..... yes, burger number 2 ... worse than the first. Completely cold, raw cheese. And as I said, worse than the first. We got our money back but were insulted in other languages.

Good service I can only recommend

Super friendly staff and very clean store ‚everything optimal

Nice place and nice staff this place is clean :)

Very clean store. Very friendly staff!

Good value for money, fries are better then mc do.

Very friendly employees and tasty food

The environment was very great. The staff was very nice. I would love to come back again.

This is a very nice place have good food and staff is very friendly

The service and atmosphere were good. However, the most salty Double Chicken burger I have ever had. I could not eat it all!

Everything was great, good service

Extremely slow, nonchalant staff. Had to give up on the order because my train was about to leave. Such a waste of time and money. If you do not have 30 minutes ahead don’t bother to stop at this “fast” food restaurant.

Very disappointing and absolutely unacceptable! We ordered two XXL meals and two burgers with strips at the KFC in Cologne Central Station. In the end, we didn't get what we paid for: • One burger was completely missing. • Instead of XXL meals, we were given the regular version. This is simply outrageous. It's not just about the money, but also about the spoiled atmosphere – we had to board the train disappointed afterward. An international company like KFC shouldn't allow this to happen. Never again at this location!

Gurleen helped me a lot in placing the order

good food and service are also good

A very bad experience! The fried chicken is very fatty and tasteless, the finger-sucking original chicken is pitifully small, or simply a chicken breast full of bones. Most of the time, your number is still on the electronic display, but it doesn't update at all!! You just rely on the staff shouting. If you happen to be wearing headphones and can't hear them, you've hit the jackpot: they'll very rudely blame you. I'd rather choose McDonald's or Burger King at the train station, or just buy two sandwiches, than come here to add to the frustration of my travels!!!

I don't know if the monitor was broken or if the employees couldn't operate it. My number was in the "Preparing" section the whole time, so I waited patiently at my seat. Suddenly, however, an employee came over and shouted at me loudly in very broken German: "Why don't you pick it up?!" When I replied, "Why are you so angry?" and "It's obviously not my fault," I got no response. After a tiring day in Cologne, I was actually planning to treat myself with a visit to KFC – but this incident ruined all my anticipation. Thank you so much for this!

Very good service and friendly staff

very fast service, clean and fresh food

service was very good food very tasty

Hair-flavored fries! When I showed it to the employee there, he angrily said, "It just happens." 😊

The food was fresh and tasty as orignal KFC taste should be.

Server takes over 10 minutes to bring a salad

⸻ Yesterday I was in Cologne and ate there. Unfortunately, the quality of the food didn't meet my expectations. The chicken was very oily and served in a simple cardboard box. There was only a very small napkin. The Coke was served without a straw. The fries seemed hastily prepared, and some of the pieces weren't clean. Additionally, the restroom was out of order. The place was overall overcrowded and very cramped. I'm sorry to say this so bluntly, but it's my experience.

Very slow service and poor communication.

The food is good and not crowded.

Very nice staff and delicious food

Unfortunately, our experience here was very disappointing. We ordered food and drinks, but the food was of very poor quality. We were particularly struck by a male employee who was extremely rude and disrespectful in his treatment of guests.

everything was great and free food for a review 😛

Opinions can differ on the quality, appearance, and taste of the food, as well as on the price and ambiance (our experience at KFC has been better so far). BUT what's absolutely unacceptable is that people with disabilities or in wheelchairs don't seem to be among the "desired customers." The order screens are very wheelchair-friendly and easy to use (the upper half of the screen is difficult to reach). In our case, we asked an employee for help. The employee simply asked, in a bored tone, what we wanted, saying all we had to do was type in pictures. Okay, we didn't let that deter us at first (everyone has a bad day sometimes). However, the employee clearly saw that someone was in a wheelchair and that we wanted to eat inside. We placed our order for "in-house," paid, and went to find a seat. We could barely get past the first table in our wheelchair, let alone reach the second table (built-in stools in the way). Okay, so we went back to the checkout/food counter and asked if there was a different area or path for wheelchair users, because the aisle wasn't wide enough. The employee's only comment was, "We know." Our food was then lovingly tossed into several smaller bags, which were then just as lovingly placed into a larger bag. We were speechless. The next joy came when we "unwrapped" our food: No forks for the salad!!!.... We think that says it all about this KFC branch...

Lady who was handing out the orders today was absolutely rude, she got an order from a lady before me wrong and didn't even apologise. Yelled at me for delaying to pick up my food, yet she was arguing with a customer prior, absolutely unacceptable!!!

Stopped by KFC at Cologne Main Station on a busy Friday – really impressed! The service was fast and the staff were friendly, even though it was quite crowded. My food was fresh and hot, just what I needed before catching my train. Great spot for a quick and tasty meal

Place was very clean food was tasty and fresh I ll suggest this place

Very friendly staff and very good and friendly atmosphere

Great atmosphere, and servers are well disciplined

The food is simply good, like KFC. The staff are very friendly and helpful. I always come here!

Very fast staff and fresh food place is clean

Fresh food and very friendly staff nice environment best place to visit

I can't confirm the negative reviews in my case. The employee who served us was super friendly. The food was exactly as expected. The large order took less than 10 minutes and seemed to be freshly prepared. The only negative: the fries were under-salted, but that's just about acceptable. At a fast-food chain at a train station, you always have to expect a wait, as the crowds are usually quite large. It wasn't very busy in my case, so everything was fine.

Thanks to yesterday's shift manager for a fantastic meal. I'm allergic myself and have serious problems with food. I wanted to try the new Squid Game Burger, but because I couldn't adjust anything, it wasn't possible. The shift manager, Arfan Arshad, made it possible for me; it was simply fantastic. ♡ I was there only thanks to him, and I'll be back myself just because of him.

The best KFC in Germany is a good place to negotiate. Employee Karan likes to listen to customers. No fries, but more wings.

Good food, service was a bit rude for not speaking German.

Was here for a KFC burger from Squid Game on Top. Even Ryanair was here eating. Great location. Good game. 🔥🔥🔥

Waited 40 minutes and I didn’t even receive my order.

There were three of us here and the staff was really great. This Korean chicken from the Squid Game promotion was absolutely delicious.

Service fast, hygienic and fresh

Good shop is always open very good if you have food

So Clean and Friendly Environment

Clean place ,very friendly staff and fresh food , this team is very fast in service

I had to wait at Köln Hbf due to train delays. KFC was one of the few options still available at 11pm. Service was quick. Food is about what you expect from a fast food chain. Prices are alright, especially compared to other ff chains. The automated terminals were not working.

Staff were friendly and helpful. One of the few places that was open.

Staff is very fast in service ,this place is clean and food is delicious

Happy to visit here again so friendly staff

I had my train in 3 minutes and wanted to get something and they did it

I Visited this Place and m so happy and suggesting to others

the staff are very nice and we got our food quickly, I would recommend

Very tasty food, clean place, thank you KFC team, you are very fast

My experience was amaizing nice staff clean place

Orders aren't processed correctly either via Uber or directly in the store. Something is always missing or incorrect. Besides, I've never seen such a disorganized KFC. It doesn't matter if the store is packed during rush hour or if you order alone, the problem of missing or incorrect items or employees ignoring questions remains.

I feel bad for even 1 star as it act has to get -100 stars. I was completely disappointed with the service along with the package. Every thing was a mess in the paper bag. We received our order extremely late and passed our train. There is an another one in front of the station. Pls go there. Those employees are horrible and not educated enough.

Vegetarian dishes generally take longer here because they're probably not ordered as often and are therefore freshly prepared. Otherwise, the staff was relatively quick and friendly in the evening – be sure to bring your receipt after paying, as it will be checked very briefly when you hand out your food.

A flawless experience. Highly recommended

very friendly service and super delicious food

The service is very friendly, the shop is clean, and the food was perfect. I would recommend it to everyone.

The ambiance is relative, but it's also at the main station; it doesn't have to be perfectly beautiful, just practical and clean. What I really liked today (May 22, 2025) was the shift manager's reaction! Absolutely confident, competent, and customer-friendly. When I was very surprised by the portion size of the fries. Even though the employees there only follow guidelines, I was very surprised by this. Big fries for the price, absolutely overpriced!!!! But the manager really tried very hard to calm my stressful day, or rather, after work, and my hunger. I also come from a service background and have to say that the lady (unfortunately, I don't know her name) is an absolute asset to KFC. Rules are good, but humanity in the right place is perfect!

KFC like KFC, too bad there are no customer toilets

The saleswoman pressured me to give a good review. It wasn't even clean.

Very fast service. The food was warm and delicious. The staff were very friendly.

I visited this place and m soon happy customer service is amazing food is really fresh and delicious beste team

Top everything 'clean place thank you everything top

Very nice service and very tasty

Thank u for service as ưe đint ưait that much

Sumaira very helpful and really nice

I tried again, and this time everything was much better. The employees spoke German, too, so even if they had an accent, it wasn't a big problem. They had something for this late hour, and the taste was just like any other KFC. 😁

Quickly everything solid but there are mice running around hahs

There are many bad KFCs, but this one is among my top 5 worst. The Double Crispy Burger was left in the warming rack for at least 2-3 hours... the bun was rock-hard and dried out. The staff is as friendly and service-oriented as a Belarusian border guard. The tables were probably last cleaned the day before. All in all, a special experience that no one needs.

I came to KFC and didn't have enough money. The staff were kind enough to let us take our order and pay with what we had. Other than that, the food is always fantastic.

Terrible experience, unfriendly staff, ignored and then shouted at. Food is cold guys do yourself a favor go somewhere else

Danger! Orders take far too long for a fast food restaurant……Please bring enough time! I just ordered and after 10 minutes only 2 orders were processed (no large orders)

On April 28th I bought a menu + 1 extra burger here before I started my trip. There was only a tiny piece of chicken on the chili cheese chicken burger that wouldn't even pass as a nugget. The bun was bone dry, as if the burger had been left in the warming area for far too long. Unfortunately the rest didn't taste good either. The chicken was dry, the burger was bland, the curly fries were soggy and not seasoned enough. And about €14 for that? Really doesn't work.

Best store. Food fresh and very tasty. Very friendly staff. Top performance 👏

Best store. Food fresh and very tasty. Very friendly staff. Top performance 👏

The hot wings are the best at this KFC. The newly introduced curly fries are also top-notch. I strongly recommend trying both the curly fries and hot wings. The service is quick, and the staff are very friendly.

Tasty and quick , friendly service

Good and tasty....its better any other KFC stores in germany.

Unfortunately not a good example for KFC. We didn't like the food. It was cold. The complaint resulted in us getting cold chicken again. We then got our money back. How can something like this happen?

Worst ever Kfc in my life. I ORDERD chicken Original 6 time and 2 times 3 Hot wings and received all the Hot wings and when I called the restaurant they said they packed all what we ordered "which is false". I am an Indian and I understand what they talked about us as we know the language hope KFC will takr action against it. Not at all datisfied with the service and behaviour of the employees of KFC.

Best service and delicious food

To performance thank you kfc team

My girlfriend and I ordered 2 menus late yesterday evening before the return trip, which were supposed to include coleslaw salad. Both salads were missing, even though we had already paid for everything. The twister potatoes were soggy and had more breading and fat than meat on the chicken legs or wings. So the whole package was very disappointing. We were so hungry for it.

Food was freshly prepared within a few minutes and also delicious. No matter what time I go there, the food is fresh. What the shop can't do is the fries. They really don't taste like anything, unfortunately. But the mashed potatoes and the gravy sauce are great.

Hardly any waiting time, fast delivery

Very quick service,very friendly people

Great service, great food, very tasty and clean!! Recommended in all cases

Very nice Customer Service, really satisfied