McDonald's in Köln

Even after informing the staff, one of two urinals is still broken after 3 days and overflowing. Disgusting...

Good location, food was okay but waiting time was very long

Worst McDonald's I know. Far too long waiting times. Staff very unfriendly. Every time something is forgotten. In addition, the food is completely cold when it arrives

25 minutes waiting time in the drive (4 cars in line) is just not okay...!

This McDonald's is always very dirty in the evenings, the floor and tables are not cleared, there is no paper in the toilets, the staff is nice

Good evening Today we ordered food from the super good provider Lieferrando, unfortunately the waiting time was extended by 7 times, resulting in a total waiting time of 2 hours. Accordingly, the food was completely cold and the meat was hard when you tapped on it. I find something like this to be absolutely unsellable or offerable if you don't have time to do it.

The barcode scanner for coupons in the drive is too short, so you almost have to give up the phone. It was not clear why the employee could not simply type in the letter code, as is common practice in other branches.

There were no numbers on the terminal. ALL seats and tables were dirty. I first wiped down a table and seats myself with wet wipes so that we could even sit down. The floor in the entire restaurant is DISGUSTING, as if it hadn't been mopped for 3 days. I don't understand how anyone can't be able to maintain basic cleanliness. The food is just the usual from Mcs. So if the operator reads this, please ensure more cleanliness.

We were there this evening and were absolutely disappointed!! Of course you can't compare McDonalds with a 5 star restaurant but for the abstract prices they charge you can still expect reasonable food and above all good service!!. The McRib was an absolute disgrace because I had ordered extra western sauce on the burger at an additional cost but of course no attention was paid to that!!. When the waitress asked if he could put some more sauce on it, he obliged. Now here's the thing, the sauce was completely diluted, you couldn't even call it sauce anymore but rather water with a bit of flavor. Another burger was just thrown into the packaging, so I had to put it together again myself. The waiting time was also incredible, probably close to 20 minutes. The citizen tray was also completely overfilled, which is why every single burger was cold. So all I can say is that I would love to ask for my money back, but unfortunately that's not possible. In summary you can say: service ❌ food ❌ but the ambience and the technology ✅

What should you capitalize on is McDonalds. After 4 years, we unfortunately have to say that this branch has significantly deteriorated in terms of service. The way Mc Drive treats customers is now really underground. You can't even say hello, goodbye or please and thank you. Maybe they should think about it when they look at theirs Let customers go. In restaurants you can expect a normal tone, otherwise customers will look for something else.

Sometimes quite okay, sometimes rather bad. Like such a surprise bag 😂 Toilets not so clean anymore. Staff became very unfriendly. Cash payment is not welcome, although it is the only way to pay if you have ordered beforehand. Well, still go there for “to-go”.

3 out of 4 order machines were broken, the tables were quite dirty .... otherwise the food, as always at Mecces, is SOLIDE... we like it

Clean for a McDonald's. Food including any special requests, everything was great.

Unfortunately, my 20 “McPlant Nuggets” contained 2 chicken nuggets. Since this wasn't the first time I've been given chicken nuggets by mistake, I'm now a pro at telling the difference. For this reason, I now only order via app so that an error when placing the order can be ruled out. How can it happen that I then receive 2 chicken nuggets?! For someone who has only eaten a plant-based diet for 7 years, such mistakes are a complete disaster!

Ordered on site for €32(!) and received the completely wrong order and cold too!!!

Of course, food is not quality food. It took a relatively long time until it was ready and the chicken nuggets were cold.😐

With MC Drive, always check whether everything has been packed correctly. Lots of mistakes happen here. Almost every time. Now an entire order was wrong and we had to turn back.

Worst McDonald's there is, you wait at least 20 minutes at the drive-in because each car is prepared individually until you can place a new order

There were no numbers for table service at the terminal. Then we have to wait forever until we received our order. Even though it was already there ready. Please do better next time. Service for this time no reviews

Long wait in McDrive. Then went inside hoping it would be quicker. Puppy cake. Nothing going on, but wait a long time...

McDonald's sucks as always But tried the new M. Players indicate that it should be too big and that you need two hands He was as big as the old bigmac from before. As if they made the old bigmac for smaller ones The taste was OK. But no different than the normal Bicmac Connect as always not enthusiastic about delicious than

Since huge quantities are ordered via Lieferando, the waiting time on site is forever if you're unlucky.

Good MC with quick service. The parking lot is often full, but you can always find something.

We ordered on site in the branch and had to wait 45 minutes. Waiting for our food wasn't that crazy but the food was cold and several things were missing. Plus, my fiancée's chicken burgers were almost raw on the inside. Hope it's a bad day, otherwise not recommended.

I've eaten at McDonald's all over the world, and this is the worst I've ever tasted. Don't come unless necessary, and don't come if necessary.

Waiting takes far too long. Staff are completely overwhelmed and can't cope, talhoon spawn rate is at 80%💀🙏

If it has to be Mc's, then this one is the best around for us.

Simply great process, relaxing, friendly service, clean toilet facilities, deco great

Given another chance after months and still the same problem as always. Things are always missing when ordering and the staff can't remember anything. Will definitely never go there again.

After waiting 20 minutes I asked where my order was, Then it was discovered that I had been forgotten! The “nice” woman wearing a headscarf on the other side of the counter thought it was hilarious and laughed her head off! When I asked what was so funny about it, I didn't get an answer. She turned around and continued laughing! It's okay that you forget something, but the fact that you behave like that is absolutely customer-unfriendly. When it comes to employees like this, McDonald should question themselves!

Was okay. A little hectic but otherwise as always. Lukewarm burger.

Fries were lukewarm, coupon items were not in stock, and the burgers were on the back burner, but the inside was clean, the outside area left a lot to be desired,

We waited a good 20 minutes for our breakfast even though there was only one person left.

Food is McDonald's standard, the ice cream machine is regularly broken (as usual at McDonald's😅)

Good for some fast ice cream and thats all ..

It took forever for the food to be brought to Paris and stupid was sad

I've been waiting for my food for half an hour now

Very clean and you get it pretty quickly! Above all, very fresh from the kitchen

Cold food, unfriendly staff, staff standing in front of the door, smoking, including the boss, great impression, toilets very dirty

Only for people who can use cell phones.

Of all the branches I know, this is the least beautiful. The food was really not good and there was repeatedly no toilet paper in the toilet

Everything was okay, clean and fresh

Horrible, zero stars should be introduced.

Catastrophic waiting time of 40 minutes for an order from three people and then completely overwhelmed with the table service

This is sometimes the worst McDonald's ever, such an unfriendly team, just disgusting. The staff stands in front of the door in the morning smoking, with 4 people. Not one person who comes in washes their hands then they go straight to the kitchen to produce the goods and grab them burger without gloves Sorry guys it's not possible .food is constantly cold, cold fries, cold burgers if you say something totally unfriendly. The boss is also standing in front of the door with the staff and is smoking. It makes a good impression for the store. In general, the cleanliness of the store itself leaves a lot to be desired. 14 days ago I had a used needle and syringe in the toilet. Very, very tasty but the previous reviews say it all And mcdonalds doesn't trade from munich sad sad and doesn't see this store anymore

McDonald's as you know and love it 😉

If you want it to be quick, stop!

It was a MC Donald as you know him. The staff was friendly and accommodating as you would expect

Waited for a very long time in the drive-in even though there was nothing going on. I was there at 9:10 p.m. and didn't go through the drive-in until 9:40 p.m

Brother, I stand in line to order for 30 minutes and no ordering machine works for these 4 employees

as you imagine MC Donald, large parking lot on site

To get food there in a bag (apparently no more trays). The board with the order numbers didn't work, we waited 20 minutes for the food, the burgers were cold and the fries weren't cooked through.

No drinks, only water, which resulted in a slight argument. I didn't want to drink anything, but I was forced to buy water. I don't know if these are McDonald's guidelines or the seller's whim. I would go to buy a Coca-Cola next to Rewa according to my taste (since it's fast food, then once a month). The food was poor, the fries were soft and looked like they had been steamed. There are toilets, but they are hidden in a recess.

It was a bit dirty but normal at the time and in the weather.

Dirty and unfriendly. The terminals don't work correctly, so you don't get cheap coupon prices, but you always have to pay the expensive prices.

Very messy and dirty, the used tablets were piled up because they hadn't been put away. Long waiting time for the food to be served.

You should expect a waiting time of at least 40 minutes. Employees just stand around and after too many orders they say no more orders can be taken...is it still possible??

A MacDonald as it should be. Everything was very good, neat and clean.

A classic McDonalds. What should I write.

Typical McDonald's, unfortunately no exception. The burgers are only lukewarm and the fries are not crispy.

I ordered via drive in and wanted 2* fries instead of drink + fries with the menu, but this was not accepted even though McDonalds advertised it and it was otherwise possible at other branches. In the end I took the menu without a drink and had to pay the full normal price. Other than that the food was lukewarm.

McDonald's store run by good employees. I'd love to go there

The cashier was nice as always, but unfortunately the food in the drive was cold as always.

The deals on billboards directly next to the McDonald's are not even honored. Rude staff and very slow. People will sadly still eat there, but this is without a doubt the worst McDonald's I've ever been to.

I waited 50 minutes for my order

Food was ok as always, but once again I forgot a burger. Either there is a system there or the staff should be trained better to process larger orders. A pity

Ordered McPlant nuggets and got chicken nuggets 👍 there was hardly anything going on and only ordered three things - it should actually be possible...

Overall it was okay and filling for a fast food restaurant. I am always impressed by the ambience

Bad service in the branch, bad German, you don't have to go there again

Unfortunately, there was a chicken nugget with my plant nuggets, the employees replaced the product immediately, but McDonalds should provide its employees with sufficient training in separating vegetarian and meat products so that such mistakes don't even happen.

It's just an MCs NH what can you say

We celebrated a children's birthday, everything was perfectly organized. They tried very hard. Friendly staff. My daughter was so happy. Thank you very much for the great day.☺️

Nur 3 Bestellterminals, 1 Defekt. Dann wurden mal wieder Inhalte der Bestellung vergessen, beim Happy Meal einfach mal nur Pommes reingetan…Bei einer Bestellung von 2 Personen schwach. Da kann man immer wieder froh sein, wenn man nicht schon wieder im Auto sitzt.

Naja was soll man sagen, Qualität ist leider nicht vorhanden. Werde auch MC wieder lange meiden.

Schönes McDonalds Restaurant mit sehr vielen Parkplätzen, freundliches Personal, saubere Toiletten, schnelle Bedienung, Bestellung zu 100% korrekt

Ich Liebe McDonalds Burger. Nur leider einzelt sehr teuer geworden deswegen seltener Besuch 😔

Es ist zwar "nur" ein Mäckes, aber hier ist alles sauber und das Essen liegt nicht stundenlang auf der Warmhalteplatte. Das ist leider eine Ausnahme und verdient deshalb auch eine gute Note.

Vor 2 Tagen war ich da und hab ich essen bestellt, bin dann nach Hause ader 20 chicken Nuggets fehlen, bin dann hin gegangen und hab ganz freundlich geklärt wie ist da passiert ist ader der Mitarbeiter oder schichtleiter redet als ob ich wiege 20 chicken Nuggets Lüge ganz unhöflich ehrlich gesagt. Kann doch nicht wahr sein. Ich brauche euer McDonald's nicht mehr.

Dieser McDonald’s ist echt eine Frechheit, jedes Mal ist das Essen EISKALT, selbst die Apfeltasche, wo man sich normalerweise den Mund verbrennt, war kalt. JEDES Mal wird eine Sache vergessen, manchmal glaube ich das wird extra gemacht!!!

Meiner Erfahrung nach ist der McDonald's in Köln Dellbrück der beste in Umkreis: Die Produkte schmecken irgendwie besser als bei den anderen McDonald's-Restaurants und der Service ist einwandfrei, da beim Abholen nichts in der Tüte vergessen wird

Also ehrlich McDonald's war schon mal besser

Die pommes sind fast immer kalt . Außerdem die solten mal Handschuhe benützen, bevor die ,das Fleisch, domaten, sanat anfassen es ist echt eckelhaft

Burger nur lauwarm in der Filiale. Wurden wohl auf Vorrat fertig gemacht. War aber nicht viel los. Komme nicht wieder.

Update vom 06.10.23: War früher um einiges besser, wenn nicht sogar der beste McDonald's zwischen GL und K. Wir waren am 01.10.2023 dort. Essen ist lauwarm bis kalt, Räumlichkeiten machen keinen sauberen Eindruck und genutzte Putzlappen liegen (vielleicht zum trocknen?) auf den Schildern mit den Tischnummern. Der Boden unter den Tischen ist klebrig und die Tische selber werden wohl auch nicht mehr zwischendurch gesäubert. Die Bedienung ist teilweise sehr unfreundlich und überfordert. Es hat von der Bestellung bis Lieferung an den Tisch 15 Minuten gedauert, obwohl nur ca. 20 Menschen dort waren, die zum größten Teil ihre Bestellung schon hatten.

Ich finde es klasse das man alles an den Tisch gebracht bekommt Personal freundlich

Habe am 13.10. vergeblich 15 Minuten im Mc Drive an zweiter Stelle gewartet um dann zu erfahren, dass ich wenn ich nicht bereit sei lange zu warten zum nächsten Mc Donald fahren solle. Das ist kein „Schnellrestaurant“. Warum wird der Mc Drive nicht geschlossen, wenn sämtliche Mitarbeiter überfordert sind? Beschwerde wird separat an Mc Donalds Deutschland gestellt.

Ich kam abends zum Bestellen vorbei und es dauerte nur eine Minute, bis ich bestellt hatte. Der Laden war zu dieser Zeit nicht besonders voll. Aber der Kellner an der Theke ließ mich fünfzehn Minuten an der Theke warten und half mir nicht beim Bestellen, ganz zu schweigen von der Zeit für die Zubereitung des Essens. Seine Einstellung war sehr schlecht! ! ! !😡😡😡😡😡😡😡😡😡😡Endlich bekam ich mein Essen und ging nach Hause, um nachzusehen, und stellte fest, dass ich nur eine kleine Portion Pommes hatte!

Sehr unfreundliche Mitarbeitererin.

Lange nicht einen so langsamen Mc Drive erlebt

Die Angestellten sind überfordert

Essen papig und kalt,Service unfreundlich

Die blond/braunhaarige Frau hier ist drecks unfreundlich. Kackt direkt herum, anstatt normal mit einem zu reden

Romantischer als so ziemlich jeder andere mäcces den ich kenne

Wenn ihr was zum Mitnehmen bestellt, dann kontrolliert bitte, ob alles auch drin ist was ihr bestellt habt. Meistens fehlt da leider immer was

Die angegebenen Öffnungszeiten vor Ort stimmen nicht mit den online angegebenen überein. Ich erhielt verbranntes Essen und es fehlte die Hälfte der Bestellung. Mehrfach hat das Restaurant eine Stunde vor eigentlichem Ladenschluss geschlossen. Allgemein ist einfach nur abzuraten, dieses Restaurant zu besuchen, wenn man irgendeinen Anspruch an Qualität hat.

Absolut überfordertes Personal, viel zu langsam und Service echt unterirdisch. Wer auf extreme Wartezeiten steht ist hier bestens aufgehoben.

Einer der besseren McDonalds. Service war beim letzten Mal wirklich vorbildlich

Da ist ein Mitarbeiter am Drive schwarzhaarig absolut unsympathisch respektlos unhöflich ungeduldig und kann sich nicht davor drängen unverschämte Bemerkungen zu machen /Absolute Frechheit (Blonde Junge Mitarbeiterin sehr freundlich und hilfsbereit )

3 Gesichtslose Frauen Heute morgen wollte 2 Burger haben in 15 minuten haben die es nicht geschafft 2 Burger raus zu geben. Habe mein Geld zurück geholt hat auch 5 minuten gedauert. Systemloss alle mcs Fillialen alle Mitarbeiter haben keine lust zu arbeiten. Der chef genau so viel Dachschaden geht nicht hier Essen.

Ständig sehr lange Wartezeiten bis sich jemand beim Drive meldet ....