McDonald's in Köln

The worst McDonalds ever!!!!! Waited 40 minutes for two milkshakes + apple turnover...in the end I got liquid shakes and no apple turnover...they were empty but there were fries. Statement from the team leader. We have a lot to do. There are no refunds when paying by card.

I'm really excited. First some lukewarm burgers arrived. After consulting with the lady, I got fresh hot burgers and something else as an apology. Thank you for your humanity, the understanding reaction and your great service. Greetings to the dear employee :)

Everything is new and looks very chic. Food tastes very good and the employees are very nice and serve very well👍🏻👍🏻👍🏻.

Now everything is new, looks great and McMenu tasted very good. Especially dessert. The staff is also very nice and friendly. Big recommendation.

The place is amazing 🤩 friendly staff and fresh food I’m definitely coming back.

My regular restaurant business, I go there more often

What happened here yesterday on October 11, 2024 at 8:30 p.m. is simply unbelievable. After waiting 45 minutes at the drive-in, you are told by an aggressive employee that there is no card payment. When you politely asked if there was an option after the long waiting time, you were ignored and other customers were given priority. All the pedestrians were pulled in front of the counter and the drivers were made to wait. But even the individual orders took so long that you would think there was only one person in the kitchen. Most drivers turn around in frustration. If you can't make a reasonable sale because of the renovation work, why don't you close instead of annoying and treating all your customers so badly?

It's really no trick to work at McDonald's, but the employees in this branch manage to forget something with my order 5 times after my 5th visit. Hire people who understand German CORRECTLY. Awful

Worst Mcce's I've ever been to, unfortunately I went through the drive and straight onto the highway otherwise I would have complained about the burgers. The bread was completely burnt.

No app ordering possible. There were already plenty of burgers on display and were therefore old. There was trash on almost every table. Toilets were clean. (Monday 11:30 p.m.)

When I ordered, two items were forgotten and one item was swapped. I had the feeling that the worker was overwhelmed, even though it was very quiet at 9:30. Efforts were made to correct the error.

Very friendly staff, very convenient location, now with tasty McPlant burgers

In short, this shop has had its license revoked, you call because the food you ordered isn't there and you're called a liar. I won't even talk about the rest otherwise it would be blocked

Standard McDonald's Not particularly clean

Cleanliness okay, friendly and fast service, it's just a shame that there aren't any ordering terminals. The coffee was really bad and the pancakes from breakfast weren't that good either. I can't judge anything else.

10:20 a.m.…they no longer want to offer breakfast even though it is officially offered until 10:30 a.m. The employee asks the shift manager and he says no. We're going again... On Saturday September 14, 2024

Unfortunately it was really bad. First a burger was missing then after 20 minutes it arrived over salted and burnt. I said I wanted to exchange the burger. So he took it and said we would get a new one, but after 10 minutes no one came and I left. Not recommended.

Food quality is McDonald standard. Ok for a short stop. Negative, toilets unclean, no paper available. When asked, no one took care of it directly. People were already standing in line and then helped each other in other ways....

A McDonald's that is a bit behind in terms of technology. No ordering terminals, furnishings more like before. The store itself was reasonably clean. Staff is very unfriendly. The waitress was annoyed by the vouchers; it wasn't quick enough for her. It took her a long time to get everything onto the tablet. Nuggets were OK, the burger was dry, the top of the bun was broken(!), patty was dry, bacon was dead and cold. Toilets were reasonably clean, but there was no soap or paper 🤦‍♂️ Really not recommended!!!

Can't order via app today. The location of this restaurant could not be found in the app at all. The ordering terminals in this restaurant are also gone. Can only order from Switche. There is a new charging station in the parking lot. DC store for €0.79. A little expensive, but at least for an emergency...

Re: Complaint about wait time and service Ladies and Gentlemen I would like to complain about my recent visit to your branch. Your restaurant seems to be turning more and more into a “slow food” experience – unfortunately in a very negative way. Waiting almost 40 minutes for a simple order at McDonald’s is unacceptable. There were also no functioning ordering terminals and no table service. The entire situation was an imposition and in no way met the expectations one has of a fast food restaurant. I hope you will urgently improve your branch's operations so that future guests do not have to go through the same experience. Best regards

Unfortunately the staff is very unfriendly and generally very overwhelmed

I've never experienced such a chaotic McDonald's. The line was so long that customers waited all the way to the exit. We waited in line for over half an hour and the staff just couldn't keep up. Very unfortunate

Sat September 7th, 2024: The main reason I went here was to see the Milky Way and Mc Flurry. The ice cream wasn't a problem but there was no milkshake because the machine was broken. When I asked how much longer (to find out whether it doesn't just need to be cleaned, as is often the case) I was told 2-3 months? Until the machine is replaced. What kind of repair service is this? As often as they break, you always have to have one in the basement to replace. There was no sprite either. Great chain!

I have never felt as disgusting as I did after going to McDonalds, McDonald's ruined my day.

Very old franchise C.I.; no self-service terminals and quite long queues inside.

Great clean place! The burgers are made super neatly; compared to other McDonald's outlets in Germany, this one stands out for the better. Like.

I wonder why they don't have the new system yet, they should have had it a long time ago

It's just a McDonald's, there's hardly any need to say more.

Employees totally overwhelmed even though nothing was going on. Ice machine broken

Unbelievable, after repeating my order three times, everything was still wrong. Waited a long time, half should be brought later. This didn't happen and I had to get it myself with Reminder. The quality of the food, which should actually be standardized at McDonalds, was really bad. Dry and old in taste, even the BigMäc was not edible here. Not again.

Monday evening, not really busy, but the staff was completely overwhelmed. I ordered a menu and was only parked to the side. So far everything was ok, cola and nuggets were ready after a few seconds but I had to wait another 15 minutes for the burger... after I mentioned that the nuggets were cold again, the employee also knocked over the cola. My tray was completely empty again and I now had to listen to the employee complaining... Finally, everything was put on the tray without a word and that was it…. The branch only lives from its location! Just drive past it!

I wish I could give it 5 minus stars. Waited for ages, then got the wrong order, half had to be brought back, but no one did. A very bad branch

After our visit to the Odyseum, we “stopped” at the McD today. The ladies and gentlemen who were on duty today were not to be envied. Standing at the deep fryer in these temperatures is no fun. The service was top. The buns were a bit dry. As if they had been left outside for a day and had therefore dried out. Otherwise everything.okay.

Ordered via drive in last night. The employee didn't understand a word and the food we were given was definitely longer than allowed. The lettuce on the burger was rancid and looked so unappetizing that we didn't eat it. If you are not able to serve fresh food at night, you might want to reconsider your opening hours.

Bread as hard as concrete, the BigMac has probably been at Mc's longer than the guy who is supposed to repair the ice cream machine. The ambience was relatively good, no tables or chairs were damaged and the pigeons were very tame.

No ordering terminals, no chili cheese nuggets.

€3.95 for a large coke too much

No possibility to order via a mobile kiosk - Just 1 coupon per person / No mobile ordering option - Only 1 coupon per person This branch is like something from the past. There are no ordering stations here, just orders at the checkout. You can only redeem 1 coupon with the app and not several as usual. Rewards cannot be redeemed either. Internationally well one of the few branches that resists progress. If you don't keep up with the times -> Go with the times 😉. This MCD is like from the past. There are no order stations (mobile kiosk) here. You can only order at the normal cashier. You can only redeem 1 coupon with the app and not several like anywhere else. App Rewards cannot be redeemed either. Propably one of the few stores worldwide that defend themselves against progress. German saying: If you don't keep up with the times --> You will go (vanish) with the times 😉. Good luck in the future dear Management

My son and I went in for a snack on Sunday, we had to stand in line for about 20 minutes, although there were 5 people in front of us, the fries were no longer suitable, they didn’t look like fries at all, soft and chapped, and on the cheeseburgers, it looked like someone... then he was already jumping, there were no straws for cola. This is the worst McDonald's I've ever been to.

Food delicious but staff very unfriendly

Top restaurant. Don't know why so many people want it

Despite the constant stress during busy times, the waitresses remained friendly and responded to everything patiently. Nevertheless, everything went quickly and no one had to wait long.

Unfortunately, the staff can't keep up. Quality like other branches.

It's a shame that people used to enjoy coming here, but now I try to avoid this branch. The tables are always dirty and sticky, the staff is always overwhelmed and you have to wait an eternity for your order. 20-30 minutes has become normal, depending on the time, so I don't understand how you can call something like that fast food!

This is the second time I've had to wait a long time for a fast food restaurant. And yes, 25 minutes in the drive-thru is just too long. The employees were nice and they gave me an apple turnover to make up for it, but guys...25 minutes. Surprisingly, the burger was still cold and the fries were barely salted. Oh nooooo!

It's a shame that the McDonald's app is not valid there, otherwise everything is OK!

Mcdonalds lime best mcdonalds Melissa and Mohammed best employees ❤️❤️❤️❤️ is clean good Mcdonalds

Melissa best Employee And Mohammed too Always clean ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

Stand at the counter to order. In the meantime, I help a wheelchair user and open the door, so she has to step out of the queue. Put me back in there and an employee demands that I go back to the back of the line, I would be pushed out...the stupidest thing behind the counter at McDonalds...without words

This store is the most unpleasant thing I have ever experienced. We were there twice, twice we were extremely disappointed. You can say okay once, but if you have had the same experience twice, it can't be a coincidence. Why isn't the monitor repaired in the drive in??? Your employees working there really ripped us off. The first time we waited for a double cheeseburger for almost half an hour, after repeated explanations as to why it was taking so long, "we only have one chef!" But the main thing is that there are 3-4 people at the front and two of them are just standing around. The second time, we ordered the same thing but apparently we only ordered double cheeseburgers once. And then we were cheekily waved away and we were no longer listened to. Do you no longer value serious employees??? If we behaved towards the customer the way your employees in Kalk do, then there would be a warning and possibly termination. Work on your service, very, very urgently!!!

Worst Mac I know. Rolls taste old and dried out. Drive Inn employees often seem annoyed and unfriendly. And why can’t coupons or rewards be redeemed at the drive here? This isn't a problem otherwise.

Ketcup🤔🤔 is canceled when picking up food

Reasonable, few employees, no totem to place orders, long queues, anti-social manager, cold treatment, disorganized snacks, bad experience.

Our order came quickly even though it was very busy. Seating options inside and outside. Staff friendly and restaurant clean. Thank you .

I had dinner there today! Waiting 20 minutes at the checkout seems to be normal there, according to other customers! However, the food was exactly as ordered and you can hardly believe it. IT WAS ENJOYABLE. FRESH AND HOT!!!! The cleanliness in the store was a complete disaster! Great for food but flop for everything else

No online ordering and terminals. Coupons must all be scanned individually. Very long waiting time and everything seems very uncoordinated. Fries didn't taste good

Actually good MC's with some shortcomings. Display on drive in has been broken for months. You can't check whether the order is correct. You can also save yourself the hassle on the Fish Mac. It was extremely dry because the remoulade was missing. Pity.

There are no touchscreen kiosks for entering orders here like everywhere else. This seems to have a negative impact on the waiting time. There is also no table service. So after queuing for 15 minutes before you can place your order, part of the order will be in front of you for another 5 minutes and will get cold while you wait for the rest to be ready. Not so great. Staff was friendly if a little overwhelmed. Location was nice and clean. Food was good.

Near Köln-Messe. 2 fast chargers (150kW) in the McDonald's parking lot and 8 fast chargers (300kW) across the street. (Bauhaus parking)

Unfortunately no ordering machines, very busy

The counter service is a complete mess!!!

There are no terminals for ordering. Long queues in front of the checkout are inevitable. According to the employee, points cannot be redeemed, which hardly makes sense. Coupons can be redeemed, but each coupon will then be billed individually. This means: If I want to redeem 3 coupons, I have to hold my card and pay 3 times. Extra points (e.g. “Order over 15 €) cannot be collected this way. Lots of stuff wasn't available (e.g. no curly fries). Overall, one of the worst experiences I've ever had at a McDonalds.

Absolute disaster. We stood in the drive-thru for 45 minutes. And then the fries came unsalted and, unfortunately, not properly fried. Instead of Light and Zero there were two Lights. First and last time here.

A must after every visit to the zoo with the grandchildren

It was a disaster! There is no network there and there is no WiFi there either, because if you know that you have advantages through the app, then you also know that you need internet there. There is also no order board there...

I know that you can win the golden card or how can you get the gift?

The shop simply creates stress😵‍💫 much too narrow, loud and not clean... no modern pre-order possible... food cold

Ordered something and it was wrong so you couldn't remember the order. Then asked again if you could make a new one since it was ordered without onions. Something new was released and there were onions in it again. Someone should understand that

Small children are often bullied by the Lieferando service. All the employees behind and in front of the counter look at it comfortably, while I have to argue with an antisocial guy about not yelling at other people's children. It's clear to me, I'll never go there again!

App vouchers are not accepted, only in paper form For me a no go never again

Was warm but burned. Not recommendable.

I ordered an ice cream coffee shake choc and I get a normal ice cream😡

Always very crowded. Located at the Odysseum and experience has shown that it attracts many families. The food was therefore fresh and didn't sit around for long. Friendly staff.

Old establishment, no parking for disabled people, it is very complicated to cross the parking lot in a wheelchair because you have to watch out for cars.

Hello, I used to work at McDonald's myself and I understand a lot, but I'm sorry for the McDonald's... This is the worst McDonald's I've ever seen so far!!! Waiting time of 20 minutes for a coffee, MC Muffin Sausage and egg and a small fries, well fast food restaurant that doesn't quite fit... Cleanliness is zero, tables and benches are extremely dirty and the windows are completely dirty!!! Sorry but I can't come here anymore and McDonald's should come and take a look right here!!!

Was there once and unfortunately received the wrong order. Instead of oat milk in my coffee, I had regular. Otherwise okay.

Would give zero stars for the service if possible, unfortunately the employees at the checkout can't remember the orders at all, let alone issue them correctly. With us, 5 other people complained about their food or didn't receive it at all after 40 minutes. I don't know now... you should know...👋🏻

I wanted to order and the person (woman) hung up on me! Very disrespectful!!!

The employee who took our order didn't understand me at all. Did he bring my order wrong? When we wanted to eat ice cream for dessert, we got something very liquid but no ice cream, which was very unfriendly. They still are

Zero service!!!! Probably the slowest “fast food restaurant” in the world. When around 9 a.m. you are the only two guests standing at the checkout and four people in the staff look at you one after the other but don't talk to you until you decide to take the waiting guest's order after just a (measured!!!) 7 minute wait. However, this does not directly lead to the delivery of the order. Here, too, there is a wait because after taking the order you disappear to the back. In the end the order was put together incorrectly. An experience location.

I placed my order at Mc Drive today. In the picture you can see what I got. The lettuce in the picture is already wilted, the sauce has dried up and the bread was hard. I don't want to know how long the burger has been there. It went straight into the trash can. Unfortunately I was already on the way, otherwise I would have complained about the burger on site.

The staff at McDrive were very nice, but unfortunately the Happy Meal had been left without the drink and, to great disappointment, the toy. Something like that shouldn't actually happen.

Other McDonald's could learn a lesson from these The food was warm and the staff was super friendly :)

The store is a complete disaster, I had to pay extra for every single voucher I used. So I couldn't get the voucher for 100 extra points for an order of €15 or more. Even though it was a McCafé, the coffee came from a fully automatic machine and tasted like terrible broth. I complained that in McCafé the coffee comes from a portafilter machine. The boss knew straight away what I was talking about, but said that the portafilter machine was not in use. He did not want to agree to returning the café with a refund. The two cheeseburgers we had were absolute disasters. We both took exactly one bite, bone dry, you had to look for the sauce with a magnifying glass. In addition, the shop was dirty and the hygiene left more than to be desired when looking into the kitchen. I will definitely inform the health department. I will definitely never enter this store again.

The food itself is normal but the service is very rude and it's better not to talk about the drinks

Great decoration, at least you still get straws here!!

By far the worst McDonald's restaurant I've been to so far. That's pretty honest

Elvis was a really nice employee, very attentive and in a good mood despite the late hour :)

The food didn't taste like anything, even the cola or the fries that had no salt on them or the burger had no taste. You don't know the quality of McDonald's but that was a step up. Unfortunately, no next time

Top team....always friendly...especially the little lady with gray hair!!! Everyone is super nice

People were rude and aggressive

Rarely seen such an old-fashioned branch...No ordering terminal...Staff completely overwhelmed by the rush of people. Customers wait until the door..Order not 100% either..Only 1 coupon per order?Why? You can use several coupons at the ordering terminal... The branch definitely needs improvement...

Drecksladen didn't want to accept my order because I was riding my bike through the drive. Never experienced anything like this! Never again McDonald's. 🤢🤮

Never again. Greasy shop and overwhelmed, unfriendly staff.

Even very late in the evening everything is ok there. The food came quickly and people were very friendly.

Unfortunately not so good. Sorry

No digital services, so no coupons or points possible. Pre-ordering via the app is also not possible

+long lines all the time +no monitors to order yourself +children place to play outside is always full of smoke / cigarettes. I would not let my kids play there. Normally it should be a specific area designed for smoking outside. Or McDonald's doesn't take care about the health of children?

Long queues and no coupon redemption possible. Easter offers are not available anywhere else. Disappointing.