McDonald's in Köln

I would say McDonalds has officially lost its fast food restaurant status. I waited a full 25 minutes for my food. Or have I missed something and your new concept is Slow Food?

Waited 30 minutes for 2 hamburgers when I asked, I was even fussed over and the now cold hamburger was simply thrown at me without a bag and without a napkin. The branch manager said the service was catastrophic but that probably belonged to those in charge...

Couple of reasons why I hated it was Two of the six machines worked You had to wait a very long time

Waited 1 hour and 15 minutes for a few burgers with a milkshake and ice cream. Madly misorganized joint ...

Completely overwhelmed service in the evening at 11 p.m. after the KEC game. Waiting time 25 min. Out of the question

You wait an incredibly long time at the parking lot and when you ask you get a rude answer!!

100% The honorable Fillilaiter even gave me spicy nuggets instead of the normal nuggets upon request.

Poor service and definitely walkable but not easy to reach with a wheelchair!

Disastrous time management. We waited 45 minutes for the food and another same time for the ice cream. The poor employees hustle and bustle only to be shouted at by angry guests.

Waited a whole 40 minutes for the food. Insanely pathetic. And it wasn't even overly crowded.

Terrible!!! I ordered via the app and wanted to pick up my order at the drive-thru. I stood in line (three cars ahead of me) for about 20 minutes until it was my turn. When I asked the employee at the window why it took so long, since it was a fast-food restaurant, he replied, "Not enough people." When I asked the shift manager the same question, he explained that everything is always made fresh and it's not his fault if a delivery service places 50!!! orders at once. It just takes longer. When I asked if there was any way they could accommodate me, he simply said: I can't give them anything extra, that would be stealing from the franchisee. But I'm welcome to complain and say I didn't even get a hamburger. The food was nice and cold, by the way. That was my last visit there, and judging by the other reviews, it seems to be a general problem.

Catastrophic restaurant, waited over 25 minutes even though there were only 3 tables occupied that were also waiting for food...........table service was also disregarded.......the finished food was simply placed at the counter and stood there without announcement for 3 minutes before someone called our number and I then got the food myself..............even though there were at least 4 employees in the kitchen

Sitting very crowded and drafty near the door, we had to wait half an hour for our food. For me, MC is my recommendation more.

After waiting half an hour and complaining several times, we kept being put off, even though several guests who came after us had already had their orders. Then everything was broken down to a technical problem. I really feel discriminated against

I've been to many McDonald's restaurants, but what I experienced here tops them all. During our visit, we actually saw a mouse running around the restaurant! We were naturally shocked and immediately asked an employee about it. His reaction? "It's normal." What?! It's normal for mice to run around a restaurant? This is simply disgusting and absolutely unacceptable. Hygiene doesn't seem to play a role here, and the indifference of the employees makes it even worse. I can only strongly advise against eating here. This simply shouldn't happen!

The branch has been remodeled and it has been very successful; there are now terminals for ordering and the furnishings have become nice.

I waited for my order for more than 25 minutes, the workers did everything except the order

We wanted to get something to eat using a coupon. Since this MCs is a bit backwards there was no ordering terminal. So off to the checkout, the lady at the checkout was a little slow but that wasn't a problem. Well, when we wanted to redeem our coupons (20 chicken nuggets for €6, classic) we were told that no coupons would be accepted. It's never happened to me before, it's a shame to be honest.

It's nice after the renovation, but at lunchtime with 4 employees it's a joke. One of them has to bring out the food all the time. The new system only works with more employees. The employees have to listen to the frustration of the guests who easily have to wait 20 minutes for their order. It's a shame, saving money on the backs of the employees. A guy sweeping the parking lot doesn't change that. 😅 And it's been that way for weeks. Compare the roster with the Odysseum. More people at lunchtime. It's a shame actually.

Never again.. Waiting times too long!!

Very attractive after the renovation, but you should work on time management and not make customers wait for almost an hour. If I give out No. 220 last and No. 218 hasn't come yet, then that should give you something to think about and perhaps the customer should be taken seriously. After the third time, the lady finally took the order, which apparently couldn't be found. It also takes forever in the drive-in, but it wasn't any different before the renovation. We were there last time, even though it's around the corner. The food was cold.

I had to wait half an hour for my ice cream.

Be careful, a few days ago I ordered a menu and a free milkshake with my points. They actually gave me a stale milkshake. The shake was liquid, like water, and the cup was soggy. Such a shame.

Grabbed a quick snack there today for the drive home from Cologne. The staff was friendly and served us quickly. The food was hot and freshly made.

I've rarely seen such a crappy McDonald's.

Nice, clean Mecces. Service was quick, food was good.

Everything was okay except that we were the only customers and had to wait until our colleagues finished their conversation and it was sad that the little one had to wait to place his order.

Unfortunately, the extras we ordered were not taken into account by the kitchen. Unfortunately, what was ordered could not be eaten. Unfortunately, we only noticed this after we had already left. No recommendation!

The branch is very modern and also looks very clean. But things can be different at peak times, I was here several times at lunchtime when it was very empty. Usual McDonald's food, basically nothing to complain about BUT I would like to expressly point out that you should pay more attention to better separating the planted products from the meat products! My Plant Nuggets had a nugget with animal meat in it and that shouldn't happen!

I waited at least 15 minutes for 3 burgers even though I ordered and paid at the terminal. Order numbers were not called out and everything else was slow

The worst McDrive I've ever experienced. 20 minute wait on a two lane McDrive. You really can't call something like this fast food.

Normal location. No special features

Not fast food at all, you have to sleep there so you can get your order... 30 minutes wait time in the car.

Staff extremely unfriendly, insulted me in Turkish! There was hair on my burger! I ask you to avoid McDonald's!

Welcome to Germany's worst Mc's. Personnel problems, may be. Sunday extra work can be possible. Why, despite a waiting time of up to 50 minutes per order, orders are still being accepted is a mystery to me! Not to mention the hygienic condition and quality, the bottom line: DISASTER

We had dinner here with the family today (Sunday). The store was full inside and there were also a lot of cars outside in McDrive. So we knew we would have to wait longer. I had already ordered and paid in the car. We waited in the store for 50 minutes for the food, which was missing (a drink was missing) and came to the table very cold. We then ordered a MyFlurry because the store taught itself... big mistake: after 45 minutes I complained and we got the ice cream. It was definitely not the fault of the employee. They worked piecework. Other guests said that this happened often. Sorry, then the boss would have to hire a few more people. Especially on days like Sundays! We cannot therefore recommend the store.

0 points: staff quality 0 points: food quality 0 points: Hygiene 0 points ambience McDonald's is getting worse. Meanwhile, hygiene is also suffering. It doesn't taste good anymore either.

I've tried it 3 times now. And despite pointing out that the last two times the fries were cold and sticky, you get the same shit. They are probably fried in the morning and then stored under the heat lamp all day. I've never seen anything so bad.

Mixed experiences. Sometimes it's very quick and the service is nice, sometimes it takes forever for 2 burgers.

After the renovation it looks really great and we were also very surprised

Bottomless. You wait in vain for your order, the display boards don't even work. You don't have the slightest idea of ​​when it's your turn. The ordering machines are also extremely slow. The employees simply forgot our order because they were completely overloaded, so the branch probably has a massive management problem...

After the renovation, the branch became really nice. And to my surprise, the staff there is really friendly and accommodating. It's not like that at every McDonald's.

Totally dirty, not a single table was free of dirt. Never again !

I can highly recommend it to everyone. I have never seen such a super clean McDonald's anywhere else. Very bright and modern. I only have one small complaint to complain about. Unfortunately my burgers were always only lukewarm :(

Very slow staff compared to other restaurants. Also, the tables in the hall are often dirty. Food and atmosphere according to McDonald's standards.

I fucked your food, waited two hours

At McDonald's you can order at the table, but the thermal baths also get to know you. Runs around the tables and shouts out the number of the tables. I received an order that was wrong and he wanted to return it, even though it had been put back in the display case at Mckaffee, with his hand without gloves

Even though there are now terminals... there is still a mess in the queue for orders... some of the terminals are defective... things are bad and save on staff...but not like that...Long waiting times for a fries...

Waited 30 minutes for 2 cheeseburgers. Total chaos, several dozen customers waiting for their orders. Some simply left again. The display of the numbers didn't work either.

The shop has become much nicer!

I have rarely experienced such a good Mces. Nice staff, great food, clean tables, clean toilets. Things were very different 2 years ago and that's probably where the poor overall rating comes from. Gladly again!

5 stars for the boss who was there today was very nice and respectful. 👍 1 star for the employee who works in the kitchen takes all the things by hand after he has cleaned the floor. I'm here 3-4 times a week. I think it's the best MC in Cologne, but the employees need a little more training.

Unfriendly as far as the staff is concerned... .....and very dirty as far as the women's toilet is concerned, knees high on both sides, the walls dried up with vomit, or something similar....disgusting....actually a case for the health department. Worst MC I've experienced.

+ classic McDonald's + few parking spaces available + Play slide available - slow preparation

I ordered two McPlant and got both with a meat patty... if I offer vegetarian burgers, then you should at least pay attention to that!

Opening hours on December 31st. is open until 9 p.m. They came specially. But it was already closed at 6 p.m. On the door itself and on the internet the opening times are until 9:00 p.m. Others also came specially.

McDonald's used to be good before the renovation started, but since then there have only been employees here who don't understand your orders and bring you the wrong burgers (or none at all). Table service is also offered but if you use it you wait the whole time only to hear after 20 minutes "we don't have table service" the staff have also become very slow after the renovation.

Disgraceful McDonald's restaurant I've ever been to. Ordering via machines is impossible, totally slow, you have to click every time three times, the machine responds with a delay, books the wrong products and so on. Manual order was rudely rejected by the restaurant manager. My comment that the machines weren't working properly was dismissed as nonsense. Never again.

I waited for two hours, the queues are kilometers long! They didn't give me cola from the order, I don't recommend it

40 minutes waiting time. Doesn't deserve the name quick restaurant

Today the staff is absolutely overwhelmed. You wait at the pick-up counter in the restaurant for over an hour. Nobody clears out the trash. It looks...

Cold fries, cold burgers, waited one hour, thx macdo

Incredibly overwhelmed and unfriendly. Long wait and over half of the food comes back because it was wrong or ice cold. We only took something to go and our bag was in the check-in department for 10 minutes because a cheeseburger was missing. When we said we would like new fries because the fries had been in the bag for over 10 minutes... three employees firmly explained to us that this was not the case. By the way, 7 people previously complained about the same thing. But no matter... it's just getting harder and harder to find a good McDonald's... so Marsdorf and the one without words... tend to avoid them.

The store doesn't make it easy for me to rate it. I made a statement there: It was recently renovated. That's quite something. I don't know if the owners have changed either. Have you ever read ''Team Talon''? Were they always the owners or are they different now? I can't say now, but it doesn't really matter. The thing is: The boss or ''the bosses'' really put a lot of effort into the store. They really decorated it beautifully for Christmas, there was even an event between 12 p.m. and 5 p.m. last Sunday where they had Santa Claus there and there was free cotton candy and popcorn. I felt like I was at McDonalds 20 years ago. It was really a great experience. When the boss or ''the bosses'' show up or announce themselves, you can tell that the staff is putting a lot of effort into it. There's someone running around who's constantly sweeping, cleaning the tables and even asking people if everything is okay. The tray storage area is regularly emptied and kept clean. The toilets looked acceptable and the burgers and fries were really freshly made. The store was so disgusting before and has turned 180 degrees. As I said, either the old owner had a change of heart or the new owners have really shaken up the place. Now comes the highlight: The bosses apparently come by there more often at the moment. But if they are not there or if they are not expected, the quality drops rapidly again. Then it piles up again at the storage area, where no one is running around to clean, toilets then look bad again and the quality of the food declines. In other words: The employees slouch as soon as they are among themselves again. Sometimes you can hear them arguing in the back as a guest, it takes forever until the food is ready etc etc. That's why it's difficult for me to rate the store fairly. You can tell that Team Talon is really trying to get the best out of McDonalds. But some of the employees are the same ones who worked there before the renovation. And they only sprint when the boss is there or announces himself. Otherwise they will let the store fall into disrepair again. I hope that this will change in the future. Because, otherwise, it's really a very good McDonald's, where I'll enjoy eating again.

Mega unfriendly and lie and say that they don't have something and see that they probably have it.

Great ambience, good service and good food too

Always experienced very nice employees, where the smile still comes from the heart.. Everything was always in the bag. I'd love to come back

Wow that was awesome I ordered Bigmag menu and I got fries with a cheeseburger 🤯 and everything was cold and no ketchup or mayonnaise I gave 30 euros for nothing

Worst and slowest Mc in all of Germany. EC machines at the terminals don't work, only one person can collect manually after repeated requests, there was 0 salt on the fries, several orders from other customers were handed out incomplete... and all in 15 minutes! Congratulations, I had no expectations and was still disappointed. Despite being close to the train station, it is slower and more unreliable than the DB!

If there were ZERO stars for service/friendliness, you would get ZERO. We have rarely experienced staff as unfriendly and rude as these “ladies” we met today. You notice that hardly anyone is interested in doing this job anymore.

Beware of fraud!!! You order a menu in McDrive, then you get another, wrong menu that only costs half. This is the second time this has happened. Unfortunately, I only noticed this when I got home because the employee said again what was supposed to be in the bag. Either this is done consciously or the employees cannot read. I want my money back!

Mc if you're hungry then you're hungry then it's time to go to mc 🤣 always delicious and almost always very friendly. Great offers.

I'm absolutely pissed about this horrible store! Several ordering terminals failed, my terminal was also defective because it accepted the input with a long delay, ultra slow processes, with a large number of customers after a major event and then the order was a total disaster! I don't expect much from McDonald's, but the burger was missing ingredients (which I paid for) and the wrap was stuck to the paper so badly that it was almost impossible to eat! Overall, my conclusion is that this branch is absolutely NOT recommended!

1 star is still not enough. Staff can't cope with the rush, you get yelled at because you pay at the checkout and not by card at the terminal. Absolutely unfriendly staff. You run your hand through your hair or wipe your face and then dig into the fries without gloves. The staff stands around in the thickest rush and fidgets with their cell phones. Shift manager also incompetent and unfriendly. Never again. This is the worst branch we have ever been to.

The new McDonald's is very unfriendly and a very dirty system where you have to wait 30 minutes to pay money in cash and then you are told they have no patience for half an hour

You wait forever for your food. If you ask, you just shake your head and shrug your shoulders.

The order number of the person ordered disappears at some point: First it appears on the monitor display “in preparation”, then at “Ready for collection”, then it disappears completely - and you suddenly find yourself standing in the restaurant completely unclear for minutes. Questions result in annoyed reactions from employees.

After the renovation it is now attractive again, so you can sit down and eat again.

The way the manager shouted at her employee was really disgusting, really very inhumane. I would have liked someone to make this woman famous and get her out of there, very little humanity

Branch was recently renovated. Definitely an upgrade visually, but also better in terms of process. The well-known ordering terminals are now also available here, which enable a much smoother process. We were there at lunchtime and it went a lot quicker than we expected.

⭐☆☆☆☆ Just bad since the renovation! This is the only McDonald's that never accepts coupons - always with a different excuse: supposedly technical problems, new rules or something else. Employees are at least nice, but it remains 1 star! But when you get something to eat, everything is always great.

Food and ambience like any McDonald's. Clean as standard in the system restaurant. But great service, more than you're used to in the system restaurant. Friendly service staff and very child-friendly.

The worst McDonalds ever!!!!! Waited 40 minutes for two milkshakes + apple turnover...in the end I got liquid shakes and no apple turnover...they were empty but there were fries. Statement from the team leader. We have a lot to do. There are no refunds when paying by card.

I'm really excited. First some lukewarm burgers arrived. After consulting with the lady, I got fresh hot burgers and something else as an apology. Thank you for your humanity, the understanding reaction and your great service. Greetings to the dear employee :)

Now everything is new, looks great and McMenu tasted very good. Especially dessert. The staff is also very nice and friendly. Big recommendation.

Everything is new and looks very chic. Food tastes very good and the employees are very nice and serve very well👍🏻👍🏻👍🏻.

The place is amazing 🤩 friendly staff and fresh food I’m definitely coming back.

My regular restaurant business, I go there more often

What happened here yesterday on October 11, 2024 at 8:30 p.m. is simply unbelievable. After waiting 45 minutes at the drive-in, you are told by an aggressive employee that there is no card payment. When you politely asked if there was an option after the long waiting time, you were ignored and other customers were given priority. All the pedestrians were pulled in front of the counter and the drivers were made to wait. But even the individual orders took so long that you would think there was only one person in the kitchen. Most drivers turn around in frustration. If you can't make a reasonable sale because of the renovation work, why don't you close instead of annoying and treating all your customers so badly?

It's really no trick to work at McDonald's, but the employees in this branch manage to forget something with my order 5 times after my 5th visit. Hire people who understand German CORRECTLY. Awful

Worst Mcce's I've ever been to, unfortunately I went through the drive and straight onto the highway otherwise I would have complained about the burgers. The bread was completely burnt.

No app ordering possible. There were already plenty of burgers on display and were therefore old. There was trash on almost every table. Toilets were clean. (Monday 11:30 p.m.)

Very friendly staff, very convenient location, now with tasty McPlant burgers

When I ordered, two items were forgotten and one item was swapped. I had the feeling that the worker was overwhelmed, even though it was very quiet at 9:30. Efforts were made to correct the error.

In short, this shop has had its license revoked, you call because the food you ordered isn't there and you're called a liar. I won't even talk about the rest otherwise it would be blocked

Standard McDonald's Not particularly clean

Cleanliness okay, friendly and fast service, it's just a shame that there aren't any ordering terminals. The coffee was really bad and the pancakes from breakfast weren't that good either. I can't judge anything else.

10:20 a.m.…they no longer want to offer breakfast even though it is officially offered until 10:30 a.m. The employee asks the shift manager and he says no. We're going again... On Saturday September 14, 2024

Unfortunately it was really bad. First a burger was missing then after 20 minutes it arrived over salted and burnt. I said I wanted to exchange the burger. So he took it and said we would get a new one, but after 10 minutes no one came and I left. Not recommended.

A McDonald's that is a bit behind in terms of technology. No ordering terminals, furnishings more like before. The store itself was reasonably clean. Staff is very unfriendly. The waitress was annoyed by the vouchers; it wasn't quick enough for her. It took her a long time to get everything onto the tablet. Nuggets were OK, the burger was dry, the top of the bun was broken(!), patty was dry, bacon was dead and cold. Toilets were reasonably clean, but there was no soap or paper 🤦‍♂️ Really not recommended!!!