Burger King in Köln

Would never visit this branch again. Tables dirty, employees unmotivated and unfriendly. An incorrectly prepared burger was returned to the kitchen for correction. Here an employee was allowed to scrape the tomatoes off the burger with his fingers. Next door, I saw another employee wiping his sauce fingers on the burger bun. If that had been my order, I would not have accepted it.

I just received a completely incorrect delivery and no one is answering. They clearly come with cheese even though they were ordered without and one of the burgers is wrong.

So sorry, you can't call that a citizen!!! Fries and obolo fries were cold, citizens were a pure disaster, the worst citizens ever, dry, cheap. To photo completely different than what you get. Employee statement: this is normal! Always like this “!” 20€ for the trash can!

Worst Burger King ever seen! Absurd that it is allowed to have a place like this where everything is served cold even though there is no one (and now I also understand why) !!! Absolutely to be avoided and closed as soon as possible. Shame

I picked up my order at the driveway, waited 40 minutes to pick it up which is ridiculous, I paid cash, I didn't have a receipt, I paid for 4 sandwiches and got 3, I paid for a large fries and I got a small received, never again

I was there today with friends, unfortunately a self-service machine didn't work so we wanted to order via app. The staff's answer was (no, no idea) unfortunately the machine can't print a bong either because the bong roll is empty. The answer is yes, so I know Please, I've never seen such filth.

In fact, the employee who worked here tonight was perhaps the nicest fast food employee we've met. Very friendly. Not all drinks available, only Cola, Sprite, Fuze Tea and water - we've never experienced that at Burger King. I always pay special attention to onion rings because they are often double-fried. That was certainly the case here too. They weren't freshly made, you could tell because some of them were very firm/tough and didn't look good on the outside. There was no ice cream, the ice cream machine was probably already switched off. The employee was nice, but that doesn't make up for the carelessly prepared food.

Had to wait forever even though there wasn't much going on. No apology or information that it is taking longer. Tables were wiped down but it is very dirty under the tables.

very unfriendly staff.. if you want stress, go there.. when we wanted to order at the display, the stock wasn't up to date, which means it could be that half of what they offer may not be in stock at all

Staff cannot speak German. We need even more skilled workers!

Every time I drive, the wrong things go in and they forget the drink 🤨

Very, very nice employees. I wasn't familiar with the app and coupons were suggested to me at the checkout, so I was able to eat a lot for a small price. Additionally, the food was fresh and hot. Hygiene was also meticulously paid attention to. LG

Wrong order. Wanted Fanta, received cola light.

The employee is playing with the phone and forgets to give me two citizens, before she wanted me to redeem my coupon at the counter, then she made me wait 10 minutes until I mentioned it, then it went faster. The bread wasn't warmed up

Actually very good for a Burger King. The store has two floors and you can always find a space. The staff was extremely friendly on my last visit.

The cola tastes like water. The burgers are just like any other Burger King. Quite fresh recently, which is good. 3/5 stars, however, because, as I said, the cola tastes a lot like water and the ice machine has been broken for almost a year now... 🤣

Ordered at 7:54 p.m. and delivery time stated at 8:54 p.m. Order was not delivered and canceled after 2 hours of waiting. An impudence

Today at 5:10 p.m. at 12:45 p.m. her employee (Turkish woman) refused my cup for a new coffee. Reason: it is forbidden by law to accept the use of cups. When I asked where this was, she turned her back and simply ignored me. I received my coffee with a new mug. Please consider whether service experience and environmentally friendly intentions are represented in the Cologne Ehrenfeld branch.

Disgustingly dirty, all tables full of rubbish despite as many staff as customers. It was so cold inside that you froze even with a jacket on. Without exaggerating, well below 15 degrees, rather significantly less. On the fries and nuggets menu, there is no ketchup or sauce with the nuggets, only for an additional charge. The burger patty was so thin it was almost translucent. Never again, even for Burger King absolutely inferior and cruel service, disgusting tables and the food is a disgrace. Burger King can do better.

Real crap Burger King. 2Big King paid paid, at home jr.whopper in the bag, fries cold of course by now. Then got 2 Big King on site, ice cold, cheese cold and not lost. Like a cheap sandwich with cold mini paddy, cold slices of cheese, etc. So an absolute disgrace. Food left there can, like the two fake burgers before it, go in the trash. Food is produced here for the garbage can, although the Arab employees should know that food in other places also has value. Catastrophe from A-Z.

The food was standard, the place was clean, and the service was good as well. So overall I liked it.

It's a shame that the order can no longer be placed at the counter. Only via the terminal. Very impersonal.

Stood there waiting for 10 minutes to order as self service wasn't working. Completely ignored. Terrible. I will never go there again. Instead I had an amazing McDonalds

You can be happy if the burger comes into the bag lukewarm.

Staff completely incompetent. Ordered: Curlyfries with mayo, Chili Cheese Burger and Whopper. Received: Curlies with ketchup, cheeseburger. If you mention it, no sorry and nothing. How can you be so bad at your job?

Unfortunately the ice cream machine was still broken. It last worked in 1972...

Ice cream machine is broken. You have to order at the terminal. The service was pretty unfriendly.

The place is so Cold in winter !!!!

The burgers were delicious, the service was impeccable. Even our dachshund got something to combat his hunger. However, the parking lot and therefore the location for the drive-in was scary.

Salad was very old, the sandwich had too much ketcup

Vegan dishes continue to be served incorrectly here. This branch changes its management and the entire team every 3 months. Standards such as Zero-Cola or cash payment are not offered or discussed away.

Wish I had read the reviews. Although I would never think of checking out a fast food chain, I was so shocked that I was sure things were generally bad here. It's nothing like what I've ever eaten at Burger King. We don't work according to the standard here. By the way, I have never given a recession with such motivation. Trauma potential is a given😁😁😁😁

I order a vegan burger and get a "vegan" burger with cow's milk. So after the Burger King scandal, such poor service that doesn't understand the difference between vegetarian and vegan is really pathetic. Burger King is definitely losing a customer here. And I don't recommend it to any vegans, as vegan doesn't seem to be a big deal at Burger King.

When we picked it up, the food was one of the best things about the store, the toilet was locked. You didn't want to open the toilet so you had to go to the toilet elsewhere. Service underground. Panel didn't work, parking lot was dirty like a dump, great store really NOT!

Delicious food. Usual Burger King range. Nothing special about the facility, good friendly service even with the app

Heaven help... Staff: Unmotivated and not even able to read an order completely from the screen. For example, if you tick "Without onion", there are onions on it. Burgers are missing... Load : It wasn't empty for nothing Eat : The Wopper tasted really strange and made my stomach churn! Conclusion: Absolutely not recommended!

The most awful burgers I have ever eaten. If you want to eat something eatable, my advice is better to look for another place

Order in the morning and maybe, depending on your mood, you can have something delivered in the evening. Hope dies last 😄

Here they can't serve customers, they're completely unfriendly and don't know how to serve the orders. You wait for them to call up but don't do it or remove the menu again. The entire staff needs to be changed and employees who can speak and understand German better should be hired, please be kind.

Just a small fries instead of a large one and no dips

Incompetent employees at the checkout. Unfortunately I couldn't use the cash register. I didn't receive my order because she couldn't find the products on her checkout. Then I drove to another Burger King.

Today around 12:30 p.m.: Top unmotivated and unfriendly staff. It was empty, the staff - especially at the service counter - extremely unmotivated and overwhelmed. The processes are unknown to me, but before I senilely look at the order and have to wait until my colleague has finished filling everything etc., I go to put away the tablets that were left behind or wipe down the tables. Underground way of working for outsiders. When my son ordered a dessert at the terminal and waited for it to be served, it was placed on a tablet without any comment and then the bespectacled lady was gone. Sorry, but if there's a child standing there, you can at least say a word. Or find a job that you enjoy. An elderly couple even asked for help at the terminal and was not helped by any staff. I took care of the couple. Sorry, but make sure you have motivated and friendly staff, otherwise customers will run away from you.

The reception staff go below the belt and try to flirt with the customers, even though they don't respond. They are also unfriendly. Employees should do their work and not waste their time doing it. Please change the staff!

Underground service! Products are often forgotten during delivery but are billed for. Hardly anyone there can be reached by phone and if so, it takes days and countless phone calls for the staff to respond or even understand what's going on. You just feel like you're being ripped off because you're actually being ripped off quite cheekily. Not recommended. Do yourself a favor and order from another branch, it's anything but competent and relaxed here.

One of the best Burger King experiences in a long time. The fries were super tasty, the best I've ever eaten at Burgerking & the plant based burger was also very tasty.

Moldy burgers (rolls) are regularly sold here. After a confrontation with the "boss", the burger was taken away from us and we were stupidly left standing in the shop. The health department has now been contacted.

I ordered delivery 2.5 hours ago and nothing arrived. Nobody can be reached by phone and I have now resigned myself to the fact that nothing will come. I hope that my payment isn't debited, but it's still very annoying when it doesn't deliver for no reason. If I had received a message or someone had been available, it wouldn't be so bad, but without information it's not possible to make customers wait for an order.

Eating as usual at Bürger King, but unfortunately there was a long wait until the food was ready.

Unhygienic loading. I was offered a warm cola and not a great ambience. There is an unpleasant smell everywhere in the store

I will never order anything again, things are always missing today e.g. 2 bottles of cola and the driver said he would be back in 10-15 minutes

The food was okay, but we got the wrong bag when we ordered, so we ate it (instead of 4 fries there were 2 fries and 2 brownies) because we thought it was a compensation offer, the delivery person rang the bell the first time (1 At night!!!!) Says a few Wannabe funny sayings about the size of the order (4 burgers 4 fries) Then quickly peels off when checking the bag, we eat, 10 minutes later he rings again STORM "yes, we handed in the wrong bag "When we answered that we had already eaten some of them, the answer was "really cheeky of you" and our actual food was greeted at us. Actually, I could have almost saved myself the review because the guy now has to go back to Burgerking, fair punishment :)

Were there with children and it was very quiet, no one was standing in line. That's why I asked if I could order at the checkout so that it would be quicker. But the unfriendly employee said no, I had to order at the machine. So they left again .

Food only arrived after a 3 hour wait even though it was 3:45 p.m. Shouldn't get very bad service until 5 p.m

You probably won't find more unmotivated employees anywhere. Handed order without even saying a word. Tables dirty. The employee walks past it and leaves the trash lying around. Service van full, no one cares even though there is enough time. Toilets dirty, store looks untidy.

Please get the ordering, the staff, the cleanliness and so on under control.

A little less pretty. Had to wait almost fifteen minutes for my order. Very listless staff who seemed almost arrogant to me. Definitely not a good Burger King.

The employees were nice and friendly. Unfortunately the food was cold even though the shop was very empty.

Ok, that was the very last time. Order wrong for the 4th time. This time we have EXPLICIT 5!!!! I said that we wanted double sauce and no onions. We pay extra for it every time. Last time all burgers with fatty onions, this time all burgers without sauce, even though the guy still had 2!! We asked what extra requests we had. Dry and inedible without sauce. But always pay extra. The store is a disorganized mess and you should really close it down.

The store had bugs and no employee cared...

I dared to go there for the first time after a long time... I have no idea why... I was pleasantly surprised... the veggie offerings are overwhelming and delicious... especially this I love Goud

Definitely one of the slowest Burger King I've ever experienced. No matter how "empty"... it takes forever. Craziness. Order cold. Drink without ice cubes. Unfortunately a not-again.

friendly service, the food was just as I imagined it.

Waiting over 10 minutes for the order even though there was nothing going on - somehow we didn't quite understand the concept

Ordered almost €30 worth of food and only a SINGLE burger in the order was correct, all others replaced with dry hamburger and a cheeseburger. The drink was also missing. The driver was super nice, but the delivery was a disaster. All you have to do is read a piece of paper and put things in a bag... And then the whole thing took almost 90 minutes instead of 30. I would have gotten there and back faster on foot.

Ordered Big King XXL and only got normal big king and the chilli cheese fries were forgotten. But a long waiting time of more than 10 minutes

Catastrophic! When we arrived with 3 people there was almost nothing going on, we chose and paid. (Eating in the restaurant). All customers who subsequently ordered takeaway were served quickly and with priority. We waited 50 minutes for our ordered burgers! Absolutely not recommended!! Only go if you really want to get annoyed.

Really rancid, Toilet is a mixture of women, men, disabled toilet completely dirty. The vegan chicken burger completely dry bread and patti, the vegan nuggets completely rubber. I can't say anything about service It's a disappointment

I ordered a King's Beef King menu. I thought it was bacon free, but there was bacon in it. When I wanted to change it, the employees were rude, and one of them told me he was the manager and we wouldn't exchange my burger. I don't recommend anyone to go here

Eat cold Service not in the mood Not a single table was clean! We have never seen a branch like this live!

The worst boogers from a dried-out schnitzel. I hope I don't get hit by one bite, it's all gone in the trash can. I'm sorry about the money. Shame on you.

It's a shame that everything only works via these stupid self-service counters. I would like to thank the friendly lady from service for her help at the terminal

Vegetarian patties just completely dried out and hard as a rock! They look like they are several days old - no exaggeration!

Firstly, it was incredibly cold in the dining room, although I'm never cold. The tables were dirty. Instead of Fanta, our daughter got Cola. The plant nuggets were missing and the fries were too salty. I discovered slimy arugula under my salad. Would never eat here again!

Here you wait two hours for your food and then have cold burgers and fries delivered to you. Once, never again...

Unfortunately, this was the second time today that I encountered at two different Burger King locations that at least one burger was missing from an order. Since I actually trust the sellers, I usually only open the bag when I get home. What the seller put in my bag was delicious as always, but once again I was very disappointed not to find everything.

It can't be true if you order food there and still take away and don't give out any trays and you're supposed to feel comfortable there? The food was cold, the bread wasn't toasted, chili cheese nuggets were cold. Big King only had one piece of lettuce in it. After I and two guests were dissatisfied with the food and wanted to leave, a burly, glasses-wearing employee named Lou... (with a name tag) threatened the guests to clear the tables or they would be banned from the house. Being yelled at by employees. Never again! Never again at Burger King in Cologne Ehrenfeld! I hope the franchisee will read this and understand why people don't come eat at your place!

The “eat here” selection is skillfully ignored. As a guest you pay more to eat in the restaurant and yet you are not given a tray and you have to eat out of a bag in a totally humiliating manner

Das mit weiten Abstand beste Burger King Restaurant in ganz Köln. Ich war hier schon häufiger und wurde noch nie enttäuscht. Hier bekommt man immer extrem frisches Essen. Leider scheint es im Sommer keine Klimaanlage zu geben - und deshalb schwitzt man sich hier zu Tode. Dafür einen Stern Abzug, aber sonst 1A.

Hatte grad vorm zu Bett gehen noch richtig Gelüste auf einen saftigen BK Burger-von wegen saftig. Nächstes Mal wird Mc Donalds dann wohl wieder herhalten. Schade!

1. Die Toilette ist unter aller Kanone 2. Die Wartezeit betrug über 30 Minuten obwohl nicht viel los war 3. Die Qualität des essens war nicht besonders gut

Mitarbeiter sind sehr unfreundlich und im Küchen Bereich ist die ganze Zeit ein Hund ??? Und die Mitarbeiter streicheln den und waschen nicht mals ihre Hände

29.12.2023 Burger King Ehrenfeld: Ein dünnes, schwarzes und langes Haar im Whopper Jr… Überarbeitet eure Hygienevorschriften. Die Mitarbeiter machen keinen kompetenten Eindruck um alleine eine Tüte zu geben für die Bestellungen. Das schlechteste Burger King in Köln obwohl eins sogar einen Rattenskandal hatte. Peinlich. Einige Wochen vorher habe ich schon bemerkt dass die Mitarbeiter nicht einmal beigebracht bekommen haben dass man sich in den Arm nießt. Einfach in die luft nießen wie ein Kind… Würde jedem eher empfehlen die paar Meter weiter zu fahren/gehen um richtiges Essen an der Venloer Str. zu essen.

Immer war er warm und lecker aber heute nicht! Das hat nix mit einem Whopper zu tun! Der Service ist komplett inkompetent. Die Kunden wurden in der Filiale eingesperrt damit keine neuen rein können weil totales Chaos herrschte und keine Bestellung fertig wurde 😂👍

Burger King ist nicht mehr was es mal war. Disgusting!

Für den kleinen Hunger zwischendurch.

Es hat sehr lange gedauert bis das Essen kam und wurde fehlerhaft übermittelt wurde Außerdem kam das Essen teilweise kalt

Der schlechteste BK den ich kenne Whopper war erst kalt, wurde dann kurz in die Mikrowelle gelegt, super 👎, schmeckt dann noch schlechter als ein kalter

Unser Essen wurde kalt zugestellt und demnach nicht kostbar.

Gestern war ich zum Abendessen da, heute Vormittag hab ich Durchfall :( Das kann natürlich auch Zufall sein..

Die Aufmerksamkeit erfolgt nur über Bildschirme, sodass es fast keine persönliche Interaktion gibt. Sie fügen Eis zu den Getränken hinzu, ohne zu fragen, und die Servietten sind nicht deutlich sichtbar, oder zumindest habe ich sie nicht gesehen. Während des Essens wird geputzt und sogar die Stühle an meinem Tisch wurden ohne ein Wort umgestellt, sie wurden einfach verschoben. Die Pommes waren etwas kalt und überhaupt nicht knusprig, es war, als wären sie von gestern und wurden nur aufgewärmt. Du findest diesen Kommentar vielleicht etwas empfindlich, aber die Summe von allem macht es zu keiner sehr guten Erfahrung, und nein, ich werde nicht zurückkehren und kann es nicht empfehlen.

Köstlicher Geschmack und exzellenter Service

Mein Kumpel hat so lange auf seinem Burger gewartet, dass er eingeschlafen ist... Als Schlafwandler konnte er dennoch noch seinen Burger essen... Der Typ hinter der Theke, Constatin (Ehrenmann) hat uns den Abend versüßt mit seiner sympathischen Art. Schade, dass der Hund zu müde war... er hätte es auch geliebt!

Wir waren nach einem Konzertbesuch hier und wollten noch einen kleinen Abendsnack zu uns nehmen. Ich hatte ein ganz normales Menü und meine Frau einen einzelnen Burger bestellt. Der Laden war nicht voll und auch so kam es nicht so rüber, dass viel los wäre. Leider hat sich das Warten sehr hingezogen, ich habe aber nicht die Minuten gestoppt. Dann durfte ich das Essen abholen und als erstes fehlten die Saucen (Ketchup+Mayo). Ich also wieder hin und die Saucen geholt. Die Servicekraft behandelt mich wie: "geh mir nicht auf den Keks!". Meine Frau macht ihren Burger auf und der Patty ist KALT, wirklich einfach kalt. Der Käse ist nicht geschmolzen oder weich, sondern einfach nur kalt da. Einfach lieblos zusammengeklatscht und vergessen, in die Welle zu legen. Also wieder reklamiert, wieder muss man fast entschuldigend hingehen und um einen halbwegs ordentlichen, warmen Burger bitten. Ich mache meine Packung auf und habe nicht den Burger, den ich bestellt habe, sondern einen anderen. Verzweiflung macht sich breit und ich weiss, dass ich keine Lust habe, ein drittes Mal zum Tresen zu gehen. Ich esse es einfach und hake diese Kette einfach mal ab.

It's a shame for a vegetarian to go to a burger joint, but I must say the vegetarian burger was really good, and so were the nachos.

Sehr gutes Essen, aber dreckiger Laden

Keine Beanstandungen alles so wie es von Burger King gewohnt ist mein Essen wurde mir auch an meinen Platz serviert.

Sauber und schnell. Das Essen war sehr gut👍

Good for a quick bite. Food is just at par with any other Burger King outlet.

Was soll man sagen, BurgerKing halt…

King Selektion ist sehr empfehlenswert.