Burger King in Köln

The place gives more good expectations than it actually is. The food is not tasty and tastes like artificial. Very expensive but only cola matches the quality. In Happy meal, despite the promise, they did not add ice cream and my girlfriend was left upset. The only good thing was the Naruto figurines.

Top-notch service and very fast! Best Burger King in Cologne

I ordered a plant-based chili cheese burger to takeaway. When I got home, I realized they were meat patties. When I called, they just told me, "Okay, come over, we'll make you some new ones!" When I returned, I was yelled at for not bringing the burgers with me, saying they had to check, and it's easy to confuse the flavors! Only when I reminded them that they had to close two months ago because RTL's Team Wallraff had uncovered exactly this kind of fake burger (not to mention the ongoing lawsuits...) did they quickly make new burgers for me! All in all, there are still clear problems and confusion between meat patties and plant-based burgers!

Friendly staff, clean, bright, and freshly prepared. Child-friendliness is a given.

The food was good. It was quick, too. There were plenty of seating and ordering kiosks.

As a guest, you're not allowed to use the restroom there. At least not without paying. BK isn't good anyway. Really bad, in fact. But even though you've eaten there, you're only allowed to use the restroom if you pay, otherwise the cleaning staff will block your way. Neither the reminder that they have a contract with BK and not with the guests, nor the presentation of the receipt, helps to understand. Even when the BK cashier is asked for assistance, she replies that there's nothing she can do. Extremely unpleasant and incredibly nasty! Yes, exactly, nasty! BK knows a thing or two about rats...

Best Burger King, very good, nice staff 👍🏽👍🏽👍🏽👍🏽👍🏽

Very nice staff, friendly person, would gladly come again

Doesn't even deserve a single star. Not even my dog would eat there.

Great team and very clean restaurant 🙌🏻

Very tasty, thank you very much 100% of 100#

Great Burger King, nice employees

I was there on July 23rd, 2025. We ordered food so we could sit there and eat, but unfortunately they put us in a bag and when I asked if I could get a tray, there was a woman at the cash register who was very cheeky and unfriendly. She said we should eat as it looks in the photo.

The staff is not friendly, the order was issued incorrectly

They gave me the wrong burger and meat was overcooked…

I was in the branch this morning and ordered a meal with mineral water. Instead of the bottle shown, I only got a cup of water. When I spoke to the employee about it, I was treated very disrespectfully and unprofessionally, and he even became aggressive and insulting. The employee introduced himself as the branch manager and couldn't even speak proper German. In other words, the Burger King on the rings is a complete disaster. I am really disappointed in Burger King. One more reason to go to the competition who are particularly responsive to customer requests. It's such a shame that Burger King employs incompetent workers. If you want to be treated disrespectfully, you are welcome to go to the branch and experience it for yourself if you have special requests as a customer.

Albulena was super friendly and helpful. Orders were delivered as requested.

Playing roulette with its opening hours. Closing time is 5:00, and the doors are locked at 4:25.

The employee was very nice to me

Are you serious? Ordered churros with cinnamon and sugar and dipping sauce. And got a pile of mush without cinnamon and sugar, swimming in sauce instead. Never again!

The food was great, Khaleel was especially great 😃

Food was deducted. Employees replaced the food, but didn't give me the correct one, which is what I ultimately ordered.

Mr. Sharaz was very friendly and accommodating when taking my order. I can only recommend him.

the employee Ayad provides very good service!!:)

Super competent and friendly. Especially the Albulena. Both when greeting at the cash register and when serving at the table. Exemplary.

Albulena is a very nice employee and is very friendly :)

Albulena served me friendly and very quickly, and the burger was also very well prepared. Thank you!

Very nice service from Albulena :)

Aıbulena she was very nice and also super helpful

Thanks to Albulena :) Very good service!!!

Friendly service. Pleasant service. Fast.

Albulena very friendly employee ❤️❤️❤️

I was very satisfied; it tasted delicious, and the service was excellent. Ayad, in particular, was very friendly!

Very friendly staff. I enjoy coming here :)

Khaleel was very friendly and did not prepare my food

Albulena and her colleagues strive to make our customer experience as smooth and pleasant as possible. The team and the atmosphere are the reason I moved my favorite BK store from Schildergasse to Hohenzollernring. Thank you for that.

Service was very good. Nice staff.

Nice service, especially Ayad and Khaleed.

Extremely friendly people especially Ayad at the cash register

Ayad gave the best service I have ever received at Burger King

Even if they are too slow to put together the order.

When I pick up the order from wolt customers I don't have to wait long, it's the best Burger King and the employee Albulena is particularly nice and friendly

The place has become really good. Super clean. Preparation is quick, and the food is delicious, as it should be. I was served by Albulena, who, like the rest of the team, is very nice and always available to answer questions. If you're going to Burger King in Cologne, then this is the place 😊

I am from wolt and when I pick up the order it doesn't take long and the service is very friendly Albulna

The best Burger King and Sorg the employees are friendly and the lady Albulena Heist is especially nice 👍

very nice and polite always friendly Faru Albulena

Employee Muhi was very friendly and attentive

Very friendly staff Mr. Muhi Eddin 👍🏼

The worst restaurant in the world and the worst service

Worst burger joint ever. The staff are extremely unfriendly and unhappy with their lives. When I asked for mayo, they simply grabbed it and aggressively threw it into my bag as if I were an animal. I ordered a LARGE fry, but was clearly given a small one and told that it was normal? Stay away from this place and avoid eating here. It's a disgrace that this place is even allowed to be open!

The best of the best Burger King Muhi Eddin this employee is very friendly

Muhi Eddin was very nice and generally the service was very nice and friendly, always happy to come back

Hi I wanted to take this opportunity to thank Mr. Koka… a very, very nice employee.

Great staff, especially the manager helpful and friendly☺️

Great service thanks to Muhi Eddin for the competent advice and serving of the food

They are really nice here and the food is great too.

Very friendly staff, the chef (Shara) was accommodating. Nice. The food was prepared quickly, warm, and delicious.

Was good the colleague muhidding did a service which is great

Muhi Eddin very nice and friendly

Very nice service and nice staff.

Delicious and uncomplicated I really like the wide selection of vegetarian/vegan burgers 🍔

Most disastrous Burger King I've ever been to.

"I was very hungry and walked seven kilometers to get something to eat. When I arrived, the door was locked and the employees were still inside. I called them, and they said they were closing early today. But according to the app, they should be open until 6:00 PM. You must adhere to the official working hours.

Tuesday at 1 p.m. was surprisingly quiet, which was quite pleasant. The staff was friendly. The restaurant was clean, and the burger was fresh, hot, and delicious.

We went in on Friday and there was no one, no line. We bought something to eat at the table, but they gave us takeout because they didn't have the trays. The crispy burgers weren't that delicious.

Unfortunately there was no parking space and we were just passing through.

We wanted to quickly grab something to eat on Thursday, May 22nd. We knocked, the employee saw us, and simply turned away. Closing the store 20 minutes earlier and putting everything away was an absolute disgrace. What are opening hours for?

Biggest garbage store how disgusting do you want to be

Worst customer service, rude staff

Some negative points: - “Cook” which does not have an outfit suitable for catering - Not very pleasant - Very far from the French BK - Very white fries I recommend another channel or something more local

Staff becomes violent towards customers.

Mois recently purchased from Börgi King. He causes stress with customers and is extremely unfriendly. Mois thinks he owns the shop, he screams through the whole shop. He's not the main character.

I paid for a 500ml drink but because they ran out of 500ml cups I only got 400ml and no money back. This is my first time and my last time in this juice shop!

I stayed silent for a long time, but after countless bad experiences in this branch it is clear to me: enough is enough. The conditions at Burger King on Hohenzollernring are, to say the least, alarming - especially if you know the background. After the major hygiene scandal that Team Wallraff uncovered a few years ago, one would have expected Burger King to finally wake up. It seemed that way for a short time. But today it becomes clear that not much has been learned. The branch on Hohenzollernring is a prime example of how you can ignore hygiene, service and basic working standards. I'm not speaking as a layperson - I worked in a Burger King establishment myself. I know the hygiene guidelines, instructions, and the process. And that's exactly why I notice all the more what's going wrong here. The employees: mostly disinterested, unfriendly, sometimes unhygienic in their demeanor. Chewing gum is chewed openly – with your mouth open, of course. In between, parts of the body are scratched, the cell phone is pulled out, and shortly afterwards the food is prepared with the same hands. An employee - regularly on site, small, with glasses - consistently appears annoyed, unfocused and visibly distances herself from everything that has to do with customer friendliness or care. Even more worrying: Friends and acquaintances of employees enter the kitchen area freely, in everyday clothes, without washing their hands - and sometimes even use it there themselves. Nobody intervenes. Instead, people laugh and chat while customers wait in the dining room. The tables are regularly dirty and the staff is disinterested - despite there being minimal customer traffic during the week. There can no longer be any talk of “fast food” here – at least not when it comes to speed or efficiency. Even with two or three orders, the employees seem stressed, overwhelmed and without a plan. The attitude: “The main thing is to appear cool” - but what remains is a shocking lack of professionalism, hygiene and respect for the customer. My patience is exhausted. If the management really wants to change something, they should take a close look at this branch unannounced - or better yet: invite Team Wallraff again. There is now more than enough material that shows how little there is still control or management there. A franchise business cannot and should not be run like this - at least not if the brand still has any claim to quality and credibility.

According to Team Wallraff, it's difficult to have a relaxed meal there... despite the branch closing

Unbelievable. As if there were just monkeys eating food and then simply leaving any rubbish that was generated lying around. It no longer has anything to do with civilization. It really shocked me that people can't even manage to dispose of their garbage for a short time anymore. The tables were stacked so full that you had to clear away loads of strangers' rubbish before you could sit down at a dirty table.

Likeable people, super nice and very forthcoming

Everything was good, it was delicious!

Mega delicious food, great service, friendly staff 😍 and fair prices – absolutely recommendable☺️

Friendly staff and the food was great

Very friendly and attentive staff! The food, as always, didn't disappoint. Top-notch shop with top-notch staff👍🏻

Great service, friendly staff, and the food is amazing. The prices are fair, and I'm always happy to come back. Highly recommended!”

The food tastes very tasty there and the employees are very nice - the best so far!!

Very good employees and very nice service. For this review I was given thick ice cream with chocolate sauce and smarties. Thank you again for this, dear burgerking team 😘

Food cold, no tablet for restaurant consumption, received bags and wrong drinks. Unfriendly. Getting worse and worse.

Staff do not wear gloves, touch ingredients with their bare hands and then operate touch screens again. Disgusting.

The most marginal burgerking that I saw, to begin with, not even a minimum of care in the kitchen, they don't use gloves or a hat, you can't see even a bit of hygiene, they charge you €1 for the bathroom and the ketchup too, being a chain it's embarrassing. They give you the order in a bag even if you ask to eat there, the employees without uniform...they all seem to be friends and they are calm as at home, terrible service, the food is the only thing that's good.

I've been waiting for 30 minutes now on March 7, 25 at 7:40 p.m. for my meal double cheeseburger menu, 1 person in front of me, the 2 employees are completely overwhelmed with 3 orders. The shop is empty. Well, I'll wait another 5 minutes and then I'll get the money back. During that time I could already see that 2/3 orders were returned because they were prepared incorrectly in the kitchen...

I wanted to redeem a coupon at Carnival, which wasn't possible. Reason: We do not accept coupons at carnival! Where is there something like that? Does the corporate headquarters know about this? In our time, we were the only customers. We then get annoyed with the competition. They don't want us as a customer here...

when I was taking the food from the counter, the staff said “NIHAO” to me just because i look asian. This is really making me uncomfortable:(

You can only order EXPENSIVE things that are unlocked and not normal things. Should be banned.

The nuggets we ordered (and paid for) didn't come despite repeated requests, the vouchers were basically not redeemable, and there weren't even cheeseburgers, chickenburgers, etc.

the lady with blonde hair who works here is rude

One of my favorite Burger Kings. The food is always warm and prepared quickly. The atmosphere is great and very cozy and the service is always very polite. Top

Getting food poisoning from bad, stale food. Not recommended!!!! I'd rather eat leftovers from the trash.!!!!

Habe dort mein Rebel Whopper verzehrt und es hat mir sehr lecker geschmeckt. Hoffe Ihr bringt mehr Vegane Burger Heraus.

Hair in the food because no one wears a hat in the kitchen and service. Disgusting!

With just 3 customers, the team is completely overwhelmed and you wait 15 minutes+. Unbelievable

Ordered today from Lieferando, waited more than ONE hour and the food is getting more and more late, I call and they say ah yes, the order has just arrived!!!! what a mess.

Today on January 11th Ordered two burgers at 6:36 p.m. and didn't get them until 7 p.m. Never again. Overwhelmed employees who just throw the food over the counter