Burger King in Köln

Paid €25 and still have to pay €1 for the toilet. How unworthy can you treat people?

Shops are regularly closed before the stated closing time.

I've been visiting this branch for a while now and the absolutely disinterested, unmotivated and unfriendly appearance of the people working there no longer bothers me - but the lady from yesterday literally shot the bird. I had previously ordered a take-away menu for 17 euros and then spontaneously decided to order a small burger while I was waiting. At the checkout I ordered a "hamburger", but after a few seconds I wanted to exchange it for a cheeseburger. There was a MAXIMUM of 5 seconds between the order and the order correction!! I was then told in a very unfriendly tone that this was no longer possible! Please? I come from the catering industry myself and it's completely normal for a guest to make a mistake in their order or then want something different. She wanted to cold-bloodedly nail me to the hamburger, but I insisted on the exchange in the order. We are talking about an entry in the cash register system, not about a ready-made product that had to be exchanged afterwards and thus a loss of goods, but rather a simple entry in the order!! She then disappeared into the kitchen pissed off and then came back rolling her eyes and telling me in a very aggressive tone that you weren't allowed to cancel. She did this reluctantly and then came the roar: she said in a still aggressive tone that I should think first and then order and if I can't do that, I should order on the monitor!! I thought I wasn't hearing properly!! I then made it clear to her that such a tone was not at all okay - but that didn't interest her in the least. No apology or insight, instead she slapped my order into a paper bag, placed it on the counter without a word and then turned around. I find the audacity of blaming me, as a really friendly customer, violent. What can I do to ensure that Burgerking doesn't allow cancellations? This is how you are treated at Burgerking if you change your order within a period of about 5 seconds. If this nice lady had been employed by me, I would have thrown her out of the restaurant after something like that, because something like that is bad for business!! It was definitely my last time

Finally a Burger King that is clean and where you can also use the toilet. Everything else is standard.

They do no take part in usual actions, tokens and discounts do not work here. We've had the discounts in our post, but nobody cared at all.

Messed up the whole evening. I had a chicken burger and it tasted so strange but I didn't think anything of it because it was the first time I'd eaten it. A few hours later it all came back to me. 24 hours later I'm still feeling bad.

Toilet costs money even if you put it there. Fries were cold, drinks served without ice. I can't recommend it at all

I didn’t like it because it was very dirty, the toilet was not free, it was full of drunk young people, and they were rude

Nice staff, good selection of food, very fast service

Unfortunately, many things were not available. Branch could be cleaner.

My nuggets just weren't wrapped. You better take a look when you get the bag

Food was good. It was quick too. Plenty of seating and terminals for ordering.

Recently, shortly before going to the cinema: ordering from the machine: a disaster; constant restarts, etc. Then I wanted to pay cash and eat in the restaurant, although I and a customer in front of me were consistently ignored. Only after several attempts did an employee arrive, who then took the money in a bad mood. Waiting time 35 minutes in total. When I got the food, it was packed in a bag and when I asked the employee about it, he got soggy! The burger was completely soggy and dripping with grease; looked like it had been lying around for ages! The rest was also unbearable! Meanwhile, various other customers had already complained about the excessive waiting times! Conclusion: Lousy service, soggy food, long waiting times, unclean atmosphere… I have no idea how things are going in other cities, but in Cologne Burger King has now completely failed and is a complete disaster!!! The same applies to the one in Ehrenfeld and at Wiener Platz, in Mülheim!

Paid €1 for toilet. Dirty, broken toilet and unfriendly Just shitty!

15 minutes for a Junior Whopper at this low level of workload doesn't seem professional.

Ich bewerte Burger King kòln Hbf als sehr gut weil, die Leute von Schichtfùhrer bis zum Mitarbeiter sehr sympatisch und gut gelaunt sind. Ich habe immer meine bestsellung frisch und sehr Schnell bekommen. Und ich komme wieder. Bis bald.

It's always a shame when you order and don't receive parts of the order. The most expensive tortilla of my life. €7.50 for air.

Slowest service I have ever experienced. But you won't be rewarded with a smile.

Staff is quite condescending, hand washing costs €1, food is prepared with hatred. At least it was clean on the floor

Worst Burger King ever. I ordered 7 burgers, 5 were wrong. Two things weren't there at all, only water and ketchup were a real disaster. They should close the shop. Were very unfriendly then go to Mc

The store doesn't work at all! All order terminals were out of service. Ordering was only possible at the checkout. The employee was very unfriendly. Even when we asked for napkins, which unfortunately were missing. The food was inedible and wasn't freshly prepared. The bread from the Whopper was dry and hard, like it had been warmed up again. The Whopper was mushy. This store is disgrace. We'll never go there again. The health department should take action here.

We waited more than 1.5 hours for our order. Still she didn't come. Disappointing.

I am totally disappointed. I was in the restaurant on July 21st, 2024 and wanted to go to the toilet after eating something. The toilet attendant treated me badly; she touched me and insulted me. I think that's really a shame. I hope this won't happen again in the future.

30 minutes (no exaggeration) for 4 burgers? You are crazy

Perfectly tasty on time and clean free toilet

Spacious branch of this chain, everything was relatively clean, unfortunately two terminals didn't work. Food was okay

Let's wait 15 minutes and the cash register closes in front of us. The rest of the line wouldn't even have noticed if I hadn't asked out loud again. Now let's try to find something open after wasting time here.

Worst Burger King there is. Among other things, we ordered two Plant-Based(!) Whopper Jr., both of which were topped with beef patties instead of the vegan patties. The burgers were even wrapped in “plant-based” paper, absolutely ridiculous! You probably always have to open your burgers now instead of just checking to see if everything is there. New low... Regarding the rest of the quality of the food: fries limp, old, not very salty and sad. The vegan nuggets were okay.

All good but the inconvenience of a homeless man who entered wandering among the tables without being asked to leave the room due to his hygienic conditions was not a pleasant negative!!

All employees were exaggerated without a plan. The only cashier couldn't speak German. Order machines do not issue a receipt. It's always an experience here. Hard to beat when it comes to unfriendliness. Waited 10 minutes for food, it was cold. Fries not salted and the extra fried onions were on the wrong burger.

It's just Burger King, you get what you expect

Less than 20 min. Burger was great 👍👍 Fastfood is done right in most of the German establishments. Fast, photogenic food, friendly staff. Opened late night for those after bar munchies.. Located in middle of koln nightlife

The worst Burger King ever: None of the order terminals work, nor do the app coupons. There isn't even an apology from the employees, just the cheeky answer that you can leave the store and go somewhere else eat, unbelievable... In addition, the toilet costs a euro even for customers, this shop definitely cannot be beaten in terms of audacity and in my opinion should simply be avoided.

Wartezeit bei leeren Restaurant für 3 Junior Tüten rund 30 Minuten. Nicht funktionierende Bestellsysteme erschweren das Bestellen. Geht in Döner Läden in der Gegend ....

Check out the TV report from Team Wallraff, if you haven't seen it yet, definitely watch it! It's absolutely sickening!

Disgust Burger King there, watch the documentary by Team Wallraf, don't eat there if your health is worth something to you and dear team, what do you think of my review?

The employees give incorrect change in the evening and then try to ban you from the house.

Don't pay with large bills. We tried to keep the money and give fewer bills of exchange. The ticket ended up directly in the cash register instead of waiting for the customer to confirm. We had two witnesses and only got the money back under protest after a loud argument with the staff.

Served food fast, not so hygiene, Child friendly area. Okay to visit

The price is high and the quality is very poor.

I don't want to say anything bad, but it's unpleasant to eat there. Especially what the mayo looked like

Unmotivated staff, even though there was nothing going on, I got stale burgers & fries, everything was lukewarm at best. At the same time, fresh staff food was prepared. Complaints are met with evil looks and displeasure. A disgrace for the prices.

Toilet costs 1 euro for customers even if you just want to wash your hands

To please, everything is delicious

Was there earlier But I noticed that the employees were very nice there

Just trust me better than Mc’s..

Meal was OK, service was OK until me and my wife used the toilet. We followed the sign for the toilet downstairs and there was a large man outside the toilet demanding i pay 1euro for a pee, I just ignored him and he was very rude and tried stopping me going back upstairs. When my wife came back upstairs she said the same and that she had push past him. I complained to the manager but he wasn't interested. I find this absolutely unacceptable and will never use Burger King again. How this practice is allowed to continue in a City centre Burger King is absolutely disgraceful, terrible!

Had the best fries I've ever had at a Burger King.

Truly the worst Burger King there is. Orders are processed randomly, with some waiting half an hour for their food. The orders are aggressively shouted out when they are handed out. Regret every penny I left here.

Horribly slow and dirty BK branch.

I wanted to write a bad review and I'm not alone. 1 monitor out of 4. Loud music and loud valves. Nothing going on. But only one cashier. The other one is just sneaking around the store. Food was ok.

Unfortunately, I have to confirm everything I've read so far in terms of bad reports here. I'm in the store every now and then. For example, today at 12:30 p.m., the store opens at 12, the cash register wasn't open yet, I had to wait almost 15 minutes before I could pay in cash. Shortly after the store opened, the ordering machines were covered in so many fingerprints and grease stains that must have come from the day before (or the last few days). The shift manager listens to music with in-ear headphones while he then collects money from the guests (after walking past and ignoring them 10 times). The other employees are really chilling out and doing everything else except preparing food. Not a good feeling as a customer, you don't feel very welcome and then you don't want that anymore.

I wanted to enter the store today at 12:04 p.m. The front door was still locked, even though the opening times stated 12:00. Some other customers later started knocking on the glass door. This was ignored by the staff there. Later, the manager probably came out of the kitchen. Instead of opening the door, he sat down at one of the tables and continued to ignore the customers. At about 12:20 I called the number posted on the door. Unfortunately the number was not current. After that I gave up and left. My point isn't that I couldn't eat there. There is enough competition nearby. My problem is that my time was wasted because I was there during my work break. This is simply ridiculous and I have never seen such behavior in any other store.

My burger was ready in the pick-up station for 15 minutes! Without the employee even moving! The employees are chilling their lives with 6 guests, chatting loudly in Arabic across the store

Violating the guidelines. Despite ordering food and drinks and presenting a receipt, they insist on charging €1 for the toilet. That is not OK!

It's just terrible, I waited 1 burger, 23 minutes. This is nonsense. What are you working for?

Very great employees also very nice! Bravo...

Ate there once and the next time I had the worst diarrhea of ​​my life from the burgers.

Mega mixed ambience and mega tasty

Absolute disaster, disgusting shop, sticky, dingy

Re: Dissatisfaction with the service and behavior of the branch manager at Burger King on Hohenzolernring in Cologne Ladies and Gentlemen I would like to express my extreme dissatisfaction with my last visit to your branch at Hohenzolernring in Cologne. I had the opportunity to try the "King of the Month" today, however my experience was far from satisfactory. Unfortunately, after placing my order, I observed the kitchen staff preparing my burger without gloves. They grabbed the salad, bread and cheese unprotected, which to me is clearly unhygienic. For this reason I politely asked to cancel my order. Instead of an apology, I was initially approached from the kitchen and rudely pointed out that gloves were apparently not used in your branch. This behavior on the part of the staff is unacceptable and raises serious doubts about the hygiene standards that I expect from a company like Burger King. As if that wasn't enough, the branch manager, Mr. R.R., then appeared. Instead of adequately clarifying the situation, he initially accused me of misogyny and told me to calm down, even though I remained polite at all times. He also threatened me that I wouldn't get my money back unless I said "please." Mr. R.'s behavior was extremely unprofessional and offensive. It is unacceptable for a store manager to threaten customers and attack them on a personal level. His comment about how I was supposedly at home was inappropriate and completely uncalled for. I therefore urge you to take appropriate measures to ensure that such unprofessional behavior is avoided in the future. Customers deserve respect and an appropriate level of service, whether it's a simple burger or a complaint. I remain awaiting a prompt and appropriate response Best regards, Yunus

I've traveled a lot in Germany and eaten in many branches. This one is at the forefront. At least with everything that can be criticized. During the lunchtime visit, the staff, who seemed completely intoxicated, were completely overwhelmed with 4 orders. Then burgers just sat on the tray for 10 minutes without anyone caring and the missing ones were finally added to the order. The tray is probably still there today, waiting for his third burger. Questions are completely ignored or answered unfriendly. Since the staff doesn't react when strangers touch the food and throw it back on the tray because they realize it's not theirs... where should I continue? The fiddling manager? The men's toilets that smell worse of ammonia than a poorly cleaned cowshed? My conclusion: Completely incompetent and the food is a disaster. Hands off!

Catastrophe would be an understatement. 20 minutes waiting time, hair in the burger and almost everything in the store was broken.

Haven't been here for a long time. The burger is still super delicious! UNBEATABLE with coupon €2.49!!!

Food is good for price standards

According to the opening times on Google and the sign on the store, Burger King is open until 12:30 a.m. For the second time we stood in front of the store at 12:05 a.m. and were no longer able to enter. Great Burger King, that's exactly how you ensure unsatisfied customer experiences. Please just adjust the opening times, next time I'll charge for my time for the effort. Dissatisfied greetings Fahim

It was a complete disaster at carnival, I paid for my order and didn't receive it

This franchise branch intentionally violated the company's philosophy. At Carnival, coupons, special offers and small burgers are deliberately removed from the range. This is done purely out of greed to make more money. After the Wallraf scandal, you would think that the branch would have learned something new, but thought wrong. In addition, I ordered a burger and got another one. When I was asked that I had gotten the wrong burger, the only response I got was that it didn't exist. This was a lie because a friend of mine got this two minutes later. This is not what customer service looks like. The parent company should hand over the branches to another franchisee who correctly represents the company to the outside world.

At carnival, no coupons. Everything disabled. You can only order the expensive large burgers. Employees are absolutely overwhelmed, arguing and shouting at each other. catastrophe

Force customers to pay €1 for a toilet?! Are you crazy!? Not even legally compliant. I'll check again in a week, if it hasn't been adjusted I'll report it to the relevant authorities.

At carnival they didn't accept my coupons and "deactivated" them and 10 minutes later I ordered a chilli cheese and then it was sold out or no longer available. I can't recommend it!!!

Service is the ultimate rubbish! I wanted to redeem Burger King vouchers from the app, but according to the service staff it wasn't possible because there was "too much to do". Impudence!

Workers are like - i am just tired , come morgen

Best of all, no star at all, this shop should be closed, rude, inexperienced, disrespectful employees who don't want to work and just stand there and let customers go out again for no reason, never, never this shop here again.

toilet despite eating on site 1€ that is inhumane!!!! never again!!!!!

One euro for toilet why? If you don't pay you won't be allowed in. Watch the Wallraf documentary - disgusting.

The waitress doesn't get a word out of her mouth, drags herself behind the cash register... and prefers not to work at all, let alone be friendly! The citizens were cold. No wonder there was no one in the store. It couldn't be worse.

Kassiererin sieht mich an der Kasse, guckt mich an und läuft vorbei als wäre ich nicht da. Ich ging weg und komme nie wieder.

Scheller Service, warmes Essen. Leider waren 2 Bestellterminals kaputt und es gab keine Milchshakes

Mit Abstand einer der schlechteste Burger ever ! Kalt, unsauber und eklig. Es war ein einziger Mitarbeiter dort, der das Geld in die Hand genommen hat als ich bezahlt hatte. Hat seine Hände nichtmal gewaschen und ohne Handschuhe mein Burger gemacht.

Normaler burgerking. Trotz hohem Betrieb hab ich meinen burger in angemessener Zeit bekommen. Kann man machen.

Ich kann nicht glauben pro Person Toilette kostet 1e …Essen bestellen für 30 e und einfach Hände zu waschen noch 1e pp zu geben. Unverschämt!

Nicht funktionierende Kiosk-Kassen. Unfreundliches Personal. Kaltes und vor allem falsches essen.

Schlechtester BK, Deutschlandweit! Mitarbeiter sehr unfreundlich, essen komplett falsch gemacht und dann noch diskutierten, Getränke halb leer, keine Entschuldigung nichts.

Freezing cold burgers, and rude staff.

Köstlicher Geschmack und exzellenter Service

Very rude employee, not helpful at all. I hope there is someone responsible for that :)

Schlechter Service und das Essen ist leider unter der Qualität. Für ein Restaurant das Essen vor Ort anbietet wird man noch beleidigt wenn man aufs Klo gehen möchte.

Essen war nicht heiß Service war ok Ambiente ansprechend

Leider doch noch ein Stern…weil geht nicht weniger! Große Pommes bestellt kleine bekommen und man wurde bei Nachfrage extrem unfreundlich angepampt. Nie wieder Burger King :)!

Ich empfinde es als unverschämt, wenn man als Kunde - wir haben zu zweit Uber 30€ umgesetzt - für die Toilette 1€ proPerson zahlen muss. Beim Hinweis darauf wird einem entgegnet „ sonst soll ich men Geschaft woanders erledigen“. Danke für den Tipp. Aber essen werde ich auch woanders.

Der Burger an den Ringen hat ebenfalls Terminals zum Bestellen, was sehr praktisch ist. Alles läuft ohne Probleme ab. Abends und an den Wochenenden kann es hier etwas voller werden.

Man bekommt immer das falsche. 2 mal bestellt, 2mal das falsche bekommen. Unfähig Bestellungen zu kontrollieren. Unangenehmes Ambiente

Einiges an Maschinen hat nicht funktioniert alles was mit eis zu tun hat nichmal Eiswürfel wurden angeboten und die burger einfach nur zusammen geworfen hatte den"platbased natcho burger" da war ein natcho drauf aber das Restaurant is hübsch und die Toiletten sauber

Einfach nur igitt. Hab zwar pa mal etwas dort zum Mitnehmen bestellt, aber seit den Dokus möchte ich da nicht noch mal hin... Einfach ekelhaft und unhygienisch... Bahhhh Zudem trau ich mich nicht mehr die Plant Based Sachen zu bestellen, ist ja bekannt das da verwechselt wird...

Von Service kann man hier absolut nicht reden! Noch nie so etwas freches erlebt! Hier kann man teilweise 30 min auf einen einzigen burger warten! Hier wird nicht kundenorientiert gearbeitet!! Mitarbeiter sind unfreundlich und die Kunden werden gekonnt ignoriert! Hygiene wird hier kleingeschrieben…

Schlechte Bedienung, kalte Burger.

Jetzt habt ihr schon die offene Küche und was muss man sehen. Wie sich die chefin an dem Bacon bedient. Ok ist bestimmt auch lecker. Aber als ich bestellt hab und der Mitarbeiter der grade noch kassiert hat ohne Handschuhe anzuziehen meinen Bürger gemacht hat war es vorbei. Der laden war 2 mal bei RTL Wurde 2 mal daraufhin geschlossen.

very evil impressions regarding hygiene

Good food , poor slow service only 2 people working in place. Not very clean or tables at least being cleaned after people leave. You can only order via machine.