Burger King Mainfrankenpark in Dettelbach

Well, I entered my order, but then the system crashed. Unfortunately, no information about it... Then I drove into town and got more than €3 off the same order!!

It's a shame that you have to give the service one star; minus 1 would be more accurate.

I like coming here, but unfortunately it has happened to me several times that the bags of fries weren't really full.

Good location to the highway. Various charging parks right next to it.

The cleanest Burger King I've ever seen :)

Fast service, friendly staff, ideal if you just want to charge the car

Great restaurant, burgers weren't warm

Unfriendly staff, the terminals don't work, payment was debited but had to order again because it didn't transmit. Had to go through the drive in and the guy charged us for the large menu instead of the small one. At least the food tasted good for Burger King

the employees are all very friendly Unfortunately, the quality of the food varies from meal to meal

Unfortunately the fries weren't that tasty today. And I had the impression that the staff was quite overwhelmed.

2/22/2025. I am the coach driver. I called 2 hours ago to let you know. I came there with 80 guests and went there. He is unfriendly, secondly, very stressful, sandy, thirdly, bus drivers usually get a menu and they want money from me. That's why I gave them very bad ratings and I'll never come back with my guests. This corner just wants to get the word out. Thank you very much👎🏾

Wait a long time and unfortunately the food is cold.

Waiting times are always very long and something is forgotten with almost every order. No one-time action happens regularly

Everything was super fresh, clean and friendly

Was with you today January 20th and I really have to say that the service was great! You personally can't blame the problems with the app and you can't blame this insolence that is sold as Whopper Jr either. Burger King Germany after all the negative headlines over the last few years... Please don't spoil your burgers with new recipes... We want what you are. Tradition beats every trend when it comes to burgers... Thanks for Chilli Cheese...

Not a joke anymore, staff unfriendly, no hello or anything else. There was no bacon on my BACON citizen and a burger was also missing. Unfortunately, I saw it too late and the location was terrible.

Everything possible was bad..!!! I will not visit again..!!!!

Super! Very friendly and accommodating staff even in the middle of the night! Food was super fresh too! 🍔🍟

Placed an order, waited forever and nothing worked. Instead of a Big King XXL, I got a Bacon King. 6 cheeseburgers are simply missing. TOTAL chaos and not just for me, the 2 people in front of me also had problems... even when there's a lot going on, the orders have to fit, especially if you've been waiting for a long time, it's not my job to check your work...

Well, I've seen a lot, but this was the final boss of the toilet. It was more action than a Michael Bay movie. A bomber must have struck there – literally. The sitting toilet? Completely broken off and united with the ground in a frightening symbiosis, covered in shit, of course. The cistern? He probably had suicidal thoughts and said goodbye right away. I felt like I was in an escape room - only without an exit. If things are going on in the toilets, who knows what's going on in the kitchen. Burger was okay, but I'm still wondering if the guy from the toilet is now listed as a ghost customer or if they're still looking for him in the remains of the toilet cistern👀 Conclusion: 2/5 stars – for entertainment, but not for the faint of heart.

Are just there. Food was cold! Staff was approached and did not respond. I won't visit again

The Burger King is easy to reach from the highway. There is plenty of parking and also a drive-in. The food is very tasty and the staff are friendly. I like to make a stop here.

Service nice, ambience good, food small and expensive. Small fries and hamburgers are 5.70 euros for a child. Fries were ridiculously thin and not enough for the money, even if the portion was small.

Clean and well organized Burger King.

Today on January 4th, 2025 at around 10:50 a.m. when we arrived we found a cold restaurant, visibly overwhelmed employees, and when we got our (food) it was cold and partly wrong. Lattice potatoes were ordered and fries were served. The wrong sauce was added to the nuggets. It was definitely the last time we were there.

The terminals for ordering are idiotically installed.

Everything as expected, burger was freshly prepared

Unfortunately, the restaurant gets worse from time to time. Sanji, Luffy and Danish King were unavailable. Waiting time is always relatively long. Despite the fact that we ordered first, 3 customers were served before us. In the end, a long chicken was also forgotten, which unfortunately only became apparent when we got home. An absolute disappointment in terms of taste. The King's Beef Double was almost inedible and only tasted like pepper. And at a price of over €12!! Fries were cold and soggy. All in all not recommended.

Waited 20 minutes for 5 burgers, which were then given lukewarm. A service that was hopelessly overwhelmed. The store was not very busy. This branch often does not take part in promotions, like right now. It's a shame, wasted potential. Addendum: it was because of the staff that was totally overwhelmed, and it wasn't because of the freshness of the burgers. If the burgers had been freshly prepared, they wouldn't have been lukewarm expensive enough.

Burger King like everywhere else 😄

Despite the wait, Wopper was cold even though there were only two pairs of customers in the store. Staff very unfriendly and prefer to be busy with themselves. A customer wanted to refuse to exchange a sauce bowl because he had ordered a different sauce than the one he received. It only worked when the customer became louder and more insistent. Unbelievable! The toilets and guest room weren't really clean. Too bad. Worst Burger King experience in a long time.

Ordered and paid for curry dip. When I complained, I was accused of having already opened the wrong dip and an exchange was initially refused. Only after loud complaints was the correctly paid and ordered dip issued. That is not customer orientation! Just because staff carries out the wrong order, the customer has to check everything upon receipt. That can't be right.

Forgot something again, annoying with the prices 😔

Staff terribly slow. Waiting times of a good 20 minutes are not uncommon in the evening, but in other branches it is quicker when there is a lot going on.

Too long waiting times for a quick snack...

It's okay, but not the best BK in the area.

Bored staff Long waiting times Unclean guest room All in all, a zero number Not recommended

I've never seen such disgusting fries. The JR Whopper is missing the tomato. Salad on the burger as usual, worst quality. Things are regularly forgotten in the drive. ALWAYS check before continuing! Drive-in rarely works anyway, because most of the time they have a “technical problem” and you should please order inside. Incompetent juice shop.

Incompetent and listless staff! All machines are down. “Order only possible via machines”. Alternatively, drive through as “different ordering process”. There is a cash register, you could have paid in cash. But for this to happen, the staff would have to undergo customer service training. They seemed quite happy since they didn't have any work. Very bad!!

Unfortunately no new tortillas so no recommendation. We also waited 20 minutes for our baget basket.

I don't like this Burger King at all! Every time most of them are sold out. Once the chilli cheese nuggets were packed for me without being fried, luckily I checked everything straight away and complained. The staff is totally slow and overwhelmed, this branch is a disaster!

What a Burger King is like. Lots of charging options outside. IONITY, allego and Tesla supercharger.

Burger King... nothing more and nothing less

We wanted to order several Happy Meals for a group of 9 children. At the ordering terminals, all children's menus received a message that they were not available. When asked, the employee at the counter just said we should go to the drive-thru and order them there. Then we went to McDonald's...

Were there on a Sunday and apart from us there were 2-3 customers who had already received their orders. We waited 20 minutes for 2 burgers and fries to take away, after which we were offered a coffee as an apology for having waited over 10 minutes. Then we just left without coffee. It's not normal to have a service like this

Enttäuscht auf ganzer Linie!!! Wir hatten 2 kleine Burger 2 mal Pommes und ein Cola ein Wasser! Preis 18.60 Euro! Kein Hallo kein bitte kein Danke ! Beide Burger waren fast kalt nach Beschwerde neuen heiß wortlos auf den Tisch gelegt! Die Tische wurden nicht abgeräumt und nicht gereinigt der Boden an der Rückgabe ebenso! 1 Stunde Aufenthalt

At this Burger King, I felt like a king even as a citizen. Friendly staff and a clean restaurant and restroom area. We'd love to come back and again and again...!

I have never felt it necessary to give a Google review and present my opinion to the public. In this case, however, I feel obliged. Not a single employee on the evening shift from October 6, 2024 (period 6:00 p.m. to 7:20 p.m.) was able to do acceptable work. Complete chaos, arbitrary work steps, refusal to work and incompetence (although this didn't bother anyone except the guest). Each of the guests during this period must expect a MINIMUM waiting time of 40 minutes (regardless of the number of orders and regardless of take away, on site or drive in). According to our own observation, 3 out of 5 guests complained about missing or incorrect products after receiving their order. My own order was also wrong, 2 out of 5 products did not correspond to the order - there was no time left to complain, this definitely affects some guests (probably 100% of all orders are incorrect). Clearly there was no manager on site at the time, because no person with even a shred of responsibility would have allowed this to continue as it did. I am sure that a single competent person could have done the job of OVER 5 people working better and especially faster. Unfortunately, the processing of the burgers was not professional and was clearly below acceptable quality. I am 100% sure that this branch has lost at least the approximately 100 guests in the period mentioned. We will consistently skip the location in the future and make sure not to visit any more businesses from this management or, most likely, permanently turn our backs on the entire chain (yes, crazy, all because of this visit. I still can't believe it myself)

Friendly service, slightly longer waiting time. Food ok for fast food

Burger King. 😄 After the cinema, it's ok if you like fast food.

Very loud, very crowded. Quite a long wait. I can't say much about the service itself, you order on the computer and then you wait until an employee gives you the food. However, if you go by the previous service quality at Burger King (over 20 years ago), things have gotten worse. This applies to almost all branches I have been to in the last few years. The tables are dirty from previous guests. The tray carts are full and the employees don't seem to be able to keep up with clearing them away. The food is okay, the portions are smaller than before, but the price is higher. The refill station in this branch is positive. Overall, not a good development.

Nice staff, the play area for kids is very nice and lovingly designed and the food was very good for a Burger King

Burger was fresh. Service was nice. Overall very clean.

Never go to hell on a Saturday evening...

Ordered beef tortilla, but it wasn't in the bag. I don't want to check the contents of my order every time I drive...

We got dinner here at night because everything else was closed. Food was freshly prepared and came quickly. Staff very friendly and branch very clean!

Super friendly employee and branch manager, I can't say anything bad, atmosphere also very new and good looking, I will come back :)

Went there in the afternoon before going to the cinema. Locally only lightly frequented. Food was warm. Tables and toilets totally dirty.

Orders are usually correct and arrive relatively quickly, and the staff here is also very nice. Food tastes the same as at any BurgerKing.

And got the wrong order again!! Unfortunately it wasn't until we got to the truck that we noticed that we had spent €20 and had 2 burgers wrongly served despite the extra charge!! Side dishes like this lunchtime also cold thanks for nothing... By the time I walk back there from the truck stop, the rest is cold and the Coke is warm. I'll avoid this location now

Food was no longer warm and shouldn't have been given out at all

We waited forever for our food. We don't eat meat, so we ordered Plant Based. Burgers were vegetarian. However, the additional Plant Bases nuggets we ordered were not there. I only found out about this afterwards after I ate them. Absolutely crazy!! People who don't eat meat should avoid this shop because the employees are simply too stupid to differentiate.

Burger King is ok, friendliness could be better, service is good, they seem to have a better service boss who does his job well, I was amazed.

Several times things were missing or were carelessly thrown into the bag, so that you had to fish the fries out of the bag, for example.

Ich habe ja Verständnis, wenn an einem Sonntagabend mehr los ist wie an einem durchschnittlichen Wochentag und dass dann eine Bestellung etwas länger dauern kann ist auch ok, aber über eine 3/4 Std auf einen Burger ein paar Pommes und eine Cola zu warten ist nicht mehr normal! Noch dazu wenn alle anderen meiner Familie die mit mir zum gleichen Zeitpunkt bestellt hatten Ihr essen schon lange bekommen hatten, bzw. schon mit essen fertig waren. Meine Geduldsfaden ist dann gerissen nachdem Kunden bedient wurden bzw. Ihre Bestellungen abholen konnten die wesentlich später aufgegeben wurden als meine. Auf Nachfrage meinerseits, wann ich denn meine Bestellung rechnen könne, wurde mir in einem sehr patzigen Ton von diversen Mitarbeitern hinter der Ausgabetheke mitgeteilt, dass halt viel los sei! und sie ja auch nur arbeiten können! Hier kam keine Entschuldigung oder etwas in der Art! Nur irgendwelche wahllosen komischen Rechtfertigungen! Kundenservice gleich leider "0" . Solch ein Verhalten geht leider gar nicht! Unterste Schublade!!!!!!

Decent Burgers, can use some cleaning and wasp removal

Not everyone can cope with this type of order

Pretty much the worst Burger King branch I've ever been to. No matter when you are there or how many customers are in the store, you have to allow at least 10 minutes to wait. Today I waited 17 minutes for two burgers and a portion of fries. While one burger was almost cold because it had been on the tray for 10 minutes, at least the second one was hot. Fries were soggy and lukewarm and the staff was hopelessly overwhelmed. For example, two employees discussed the order slips for minutes.

Just lame staff who look more than serve food. Parts of the order are standing around getting cold while 3 employees are looking. It's getting worse here

so we went here to get something quick to eat. Waited 55 minutes for our food. It was cold and unbearable. From now on it will only be an extra 5 minutes' drive for the other Burger King. I added peppers to my burger and it got better. Bad restaurant!!! So now we also have pommes instead. Got ketchup.

All employees worked without gloves. An employee wiped down all the tables with a single crumpled rag. NEVER AGAIN

The slightly bored staff was perhaps also due to the time (0:00). The food is quite okay and is prepared relatively quickly. The beer garden is nice, but not very inviting because the tables were very dirty.

Bad service, I waited half an hour for my food. Asked several times, always rejected with the saying: no German, I don't understand. Orders that came in after me were processed sooner.

The burger was well topped. However, it was unbearably hot in the restaurant. If there is air conditioning, it should be switched on in such cases.

Normally ordered at the drive in and got the wrong burger, at least they didn't forget the extra cheese...

Great place to eat while the car is loading. There are many charging stations in the immediate vicinity (including Tesla Supercharger) and because it is located slightly off the highway, it is also quite quiet.

Nice decor, very clean, fast service, free refill.

We hooked up our car to the store and then went for something to eat. Nice, friendly, nice location

Eating takes an extremely long time and you end up with the wrong one (not recommended). The staff also seems extremely incompetent

It's just one more of the multiple places where you can have a great fast food ... But this one has a parking place to charge your electric car really cheap. Congratulations!

The manager refused to give crushed ice to an old woman who having fallen down needed it for avoiding too have more pain ! He told she has to buy a drink for that !!!! Please avoid to go in such places .....

Are you looking to slow down? Instead of “fast food” there is “slow food”. Expect super-long waiting times and overwhelmed staff (even though the store isn't really full). At least the food is better than in Nürnberger Str. Good is still different. The burgers have lost a lot in terms of taste and quality in recent years. But you can pay more for it. Find the mistake…

The only case where waiting for an order doesn't affect the overall experience. Clean and tasty. My recommendation 🔥

Orders are processed randomly, not as they are received. Nothing received after 20 minutes. Then went to the counter and asked how long it would take. Yes it is done immediately, back to the counter 5 minutes later, nothing finished, then canceled. At least that worked. The workers don't really care whether customers are satisfied; thanks to the good location on the motorway, enough people come by

Coupons don't work and none are accepted at the checkout.... Rubbish

Everything is clean, modern and I have never had food as hot as here. All items were definitely freshly prepared. The music is just a little too loud

Waited 50 minutes for 4 burgers

I asked the staff for still water to make milk for my 10 month old daughter. I was then told that I would have to buy a Vio bottle separately, but I could refill Cola and Fanta for free at the machine. A pre milk mixed with cola is definitely great. Then instead I wanted to buy her at least one strawberry banana squeezer that was on display in the fridge behind the counter. This was also denied with the words: “only works with a burger menu, costs €4.99”. Unfortunately, I can't give my baby a cheeseburger yet. Apparently incomprehensible to the employees. I wanted to have some ice cream myself, of course the ice cream machine was broken 🙄 Burger King is a super child-unfriendly chain and the employees are a mixture of hollow and heartless. Even if there is no systemically possible way to sell products individually, I would expect more child-friendly communication from my employees and no stroppy or cheeky answers. Water for baby food should be a given. Never come back, Burger King shame on you.

Fast as it has to be and good quality for fast food and the ice cream with strawberry sauce is a dream. 12.6.24 there has been no ice cream for three months. Disaster

Unfortunately only 3 stars because we had to wait 19 minutes for 1 menu and 2 citizens and then one citizen was cold.

Preparation varies. Quality is rather average for a Burger King King. No table service. Toilets underground.

Hop there, check right away and eat! So I got my food at the drive in twice 😡 Everyone can have a bad day, or the previous customer annoyed them with stupid comments But twice in a row the same employee carried my food to my car, which makes me think about it because others before him could also be friendly...

Was just in this bamboo branch customer service, strange word my coupon didn't work. My points are gone and the employee is just like that. Yes now the marriage problem is you have to deal with the support. One star is still one star too many.

Is one of the best in the area (as long as the employees are not overwhelmed)

Typical small Burger King with good and fast Fast Food even when it looked very busy. Nice to see how it s all managed.

The 'large' portion of fries at €3.99 was like a child's portion.

Best hamburger I've had here in years...worth top five stars⭐️⭐️⭐️⭐️⭐️

Delicious! After reading the bad reviews, we were very happy that we ate here. Hamburgers were super tasty with fresh vegetables, fries were also very tasty. Don't rely on the reviews, try it out for yourself!

Super lekker! Na het lezen van de slechte reviews heel blij het toch geprobeerd te hebben. Overheerlijke hamburgers en frietjes. Krijgen van ons 5*sterren

No possibility to order at the counter, even though there are 3 people standing around.