Kentucky Fried Chicken in Frankfurt am Main

Worst service, everyone can't speak German and doesn't understand it. They don't give me enough change and the food came 15 minutes late and cold

Impossible impudence like that!!! I received food that I didn't order and was then told that it was sold out and I wouldn't even get a refund???? I will never enter this store again.

Service quality is very slow, have to wait 30 mints .. Employees were talking each other and walking around and dont recommend if you are in a hurry

Disaster, the staff is not at all responsive and not friendly

Extremely small chicken pieces. Ordering is only possible via the screen and the classic chicken menus are not visible there. When I asked, the man at the counter simply turned around.

The food was very delicious, fresh and well made, the service was good 👍🏻 😏

went here several times for my break and for the first time I used my entire break just waiting for the food.

In the ffm underground. That's also the atmosphere

Great in the middle of the city. You just have to find the entrance. Food for 3 people was around 50 euros and we weren't full

Entrance from the underground floor, just next to Galleria exit, not always easy to find. Space is shared with Pizza Hut, which is very convenient for the round of friends who want both pizza and some chicken snaks. Good atmospere, enough tables evrn in a rush hour. Enough machines to order from. Spicy wings bucket is redommended if you like spacy chicken .

Re: Complaint about my visit to KFC Ladies and Gentlemen I would like to complain about a very disappointing incident at your restaurant. I registered online as recommended by your team at the restaurant. I copied the link provided, entered my address and uploaded all the required documents. I really did everything properly. However, to my great regret and surprise, I was refused the offer of three free wings with one purchase - and in an absolutely rude manner. I would like to emphasize that I was completely denied the three wings. Despite my daily purchase of around 24 euros as a loyal customer, I was treated with unkindness. The service representative looked at me disparagingly and was unwilling to explain the reason for the rejection. She could have at least told me the reason, since I had followed all the instructions. I was also not offered any alternative or solution and was simply told that I should “register online next time”. I am deeply disappointed by this behavior. I would also like to note that the restaurant was dirty and in my opinion it should be urgently checked by the relevant authorities. Best regards,

Here you wait a long time as a job center!!!!

I've always received friendly service and the products were fresh. Go there regularly.

Of all the KFCs I've been to, this was the worst so far. -Eat lukewarm -Drinks wrong -kitchen staff too slow -Front of House seemed haphazard and bored. Finger lickin good yes but not here.

I am waiting 20 minuets for my order!

I am always happy to come here, I adore KFC, however today, the guy that works there was incredibly offencive, racist and rude. I am so dissapointed that KFC would not train their employers to be noce to customers.

Ordered in advance in the app, still waited more than 40 minutes and my order hasn't arrived yet...

During my visit to the main station, I asked an employee to help me because I couldn't decipher the letters on the order board. The employee's only stupid statement; “This is gastronomy” What kind of unprofessional staff are employed and how do you ensure that the service area contributes to maintaining existence? Never the branch again. Thank you for the courteous service.

45 minutes of waiting and still not even close to being in line. My number was still far from being prepared and still no chance of cancellation. What amateurs!

Unfriendly and lazy at the same time.

Service disaster. Long waiting time

Pizza with a chair, unbaked dough, I lost 50 euros, nonsense, I don't recommend it, avoid it, diarrhea and stomach pain are a sure thing

Eating takes far too long for a fast food restaurant, we waited almost half an hour, it's just a KFC in a subway station in Frankfurt, so you can't expect much from the ambience, but the long waiting times made my stay worse.

I love it! "KFC never fails to deliver a delicious meal! The crispy chicken is always perfectly seasoned, and the sides are just as tasty. Plus, the service is friendly and efficient. It’s the perfect spot for a comfort food craving!" But one thing I'd say is the cashiers are slower and preparation staff should be more friendly. Other than that it was good.

I wait up to 25 minutes for 3 small burgers, that can't be it. My order was on a Saturday evening, 2 employees at the front of the checkout, one in the kitchen and with the least motivation, that takes too long. I assume that if I drive to Ostendstrasse and come back I will have my food quicker. The food is otherwise of the usual quality, but with this time factor, it's currently no longer worth another visit.

The service here is so sub parr. They are veryyyyyy slow. You can stand there and watch them prepare orders at the pace of a snail and wait up 20 mins or more. They are clearly shirt staffed or not trained well. Looks like they hired theyre friends.

I recently visited the KFC at Hauptwache in Germany and loved it. The central location is very convenient, and the staff was friendly and efficient, even at peak times. The restaurant was clean and the food was delicious - crispy, flavorful chicken with great sides like coleslaw and fries. The spacious seating area contributed to the pleasant atmosphere. Overall, a reliable place for a quick and tasty meal.

The coleslaw so bad and Chicken taste weird And if you want ketchup for your fries, charge $.50 so Weird

They only need to take the order for over 30 minutes. I've rarely seen such incompetent professionals - they should all be fired.

It takes a lot of time, even with only three customers in the store the branch is extremely overwhelmed, in places not a single item crossed the counter for 10 minutes

During corona times,I ordered online two different time and they didn't delivered what i ordered and always missed the quantity of the food.I lost 30 euros.First time ,i thought it was a mistake and these guys are working hard during these times.The second same thing happens .I dont care the money i lost .I use to go at least every week to the KFC with my friends.Most of the time i convince everyone to go for KFC.Now i never gonna ducking go to there ducked up KFC restaurants in the world or gonna order online.Trust me i will convince everyone who gonna go to KFC not go from now on.(Both time in frankfurt,germany) Anyways thank you for all the KFC employee who is working hard in these time and I hope u have great life ahead Thanks guys Peace out KFC

We were there at 10 p.m. Waited 20 minutes for 3 menus before we complained. After that we had to wait another 10 minutes. The fries were already soggy and the drinks were no longer carbonated, only the chicken was warm and the rest was quite good

It is no longer found at this address

I recently visited the KFC at Hauptwache, Germany, and had a fantastic experience. The location is incredibly convenient, right in the heart of the city, making it an easy stop for a quick and satisfying meal.From the moment I walked in, the staff were welcoming and efficient. Despite it always being a rush with more people coming in every day, the service remained prompt and professional. The restaurant was clean and well-maintained, even during peak hours.The food was exactly what you expect from KFC—crispy, flavorful, and freshly prepared. The chicken was perfectly cooked, with a delicious blend of spices that KFC is famous for. The sides, particularly the coleslaw and fries, complemented the meal wonderfully.One standout feature was the spacious seating area, which made for a comfortable dining experience. Whether you're dining alone or with friends, there's plenty of room to relax and enjoy your meal.Overall, the KFC at Hauptwache is a great spot for a quick, tasty, and reliable meal. Despite the constant rush, the quality of service and food never falters. I'll definitely be returning on my next visit to the area.

Just a regular KFC. Food was good, waiting time is not so long and it's in a metropolitan station.

Unfortunately, waiting times are far too long.

Minimal portions were in the Resutarnt.06/10/2024. A menu for 10 euros, I get a portion with more bones than meat, when I complained the boss told me that the propaganda was different from the reality and that they don't accept returns, poor customer treatment by telling me, that I'm cheating on him. Think twice before going to this place

Clean the women's toilet, it smells like it stopped!!

Old food fried in a new way. Disgusting. They probably think you don't notice it, that reveals the spirit in which you work there.

Very nice, modern restaurant even if in the subway station. The visit there was very pleasant, but above all the staff were very helpful. An employee was very friendly and helped me place the order at the machine.

I waited two hours for my order and finally had to cancel it! I even went to the store I ordered from and I also have to say the service from the employees was terrible!!! Don't waste your time ordering here, there are many KFC's with better service.

Low all dirty and all stuff are sooo ugly

Never again. I don't know how you can even eat and drink here. Here you have to order at the terminal. Only two pieces work. You have to queue forever and when you finally make it, you have to wait forever for your food. The tables and the floor are completely dirty. The fries are cold and soggy. The burger was inedible, the meat inside was rock hard and everything was smeared with mayo. This has nothing to do with food anymore. The employees are overwhelmed, unfriendly and have absolutely no idea about the service. Price performance is not right here either. I won't leave another cent here. It's incomprehensible to me that something like that can even be opened.

If you are looking for your KFC fix, don't bother. The chicken and burgers are terrible. You will only be left disappointed

Location at the Hauptwache excellent, but that’s it. After 45 minutes of waiting for my menu, there were stale, dry chicken pieces and hard fries. Just disgusting and annoying. Complaints about the overload of employees were not even attempted. Staff not unfriendly, but not really trying hard either. One of them shouts throughout the store and treats third-party delivery drivers like dogs. Never again.

Was so dissapointed, is kfc on budget or what , in my 3 pieces of chicken box I got 1 drumstick and 2 wings . The meat itself is dry like it has been cooked 3 days ago

Expensive than other countries. And you will not get the crispy fried chicken there. Europe has a different menu from GCC and Asia

Got the order wrong (2 out of 5 were wrong) and the fries were really soggy

We were there last night and are now paying the bill for it. The place was quite dirty with packaging lying around and a lot of tables that hadn't been cleared. The waiting time was moderate at around 10 minutes. The problem is clearly the food and its quality. About an hour and a half after visiting the restaurant, stomach cramps began, which then continued into a symphony of gastrointestinal complaints. It's been like this all day and there's little prospect of a quick improvement, not to mention the chills, the headaches and the fatigue.

I met my best friend Nicole in this wonderful place! The food is 5/5 ❤️🔥🔥😍😍😊💋 This is her picture:

The menus are also getting smaller and smaller. I was surprised that there were such small pieces on the tray for just under 15 euros. Lots of marinade and hardly any meat. Card payments often don't work.

Worst service with the Indian person.

Ordered via Uber Eats, paid for but did not receive the goods.

Waited half an hour after ordering because they don't have curry sauce!

Dirty, the burgers are basically so disappointing like Mc Donalds. My buddy couldn't figure out the touchpad and that's why he didn't get his boneless chicken things (but KFC can't do that) otherwise ok but the food takes too long for a fast food restaurant.

Bad experience. The branch also closes in 30 minutes. There used to be no goods left

Waited 30 minutes for the food even though it was a fast food restaurant. Fries were cold. The Pepsi tasted like water and the scoreboard didn't work either. Never eat here again for €15!!

You have to wait a long time for the food. The cola tastes like water. The Pummes wasn't fresh. I paid €12 for the meal and it's not worth it when the food is so bad.

It's not disgusting...!!! Ordered takeaway and it took 20 minutes even though it wasn't a rush hour. During that time I went to the toilet for the little business, only to find out again that there was no soap. What's more, the poo stuck together quite deliciously! on the sink... Yay. I also told an employee about it and he just grinned and didn't say anything about it. You just eat there or take something "to eat" with you, it's not a big deal if you can just wash your hands without soap after using the toilet!!! The faucet that was torn out didn't work either. O. brought. Keep it up, sales count. Thanks for nothing!!!

Just forget about fries but the main thing is narrow-minded what a juice shop

Best KFC, finally I can eat with pigeons without being looked at strangely. I think it's great! There is even a small pigeon menu. Simply great, I'll always come back. Unfortunately, service leaves a lot to be desired.

Nach Jahren mal wieder getestet mit zwei Online Bestellungen. Beides mal wurde nicht alles bestellte geliefert. Ich kenne KFC aus dem Ausland, dieser ist eines der schlechtesten den ich kenne. Nie wieder

The food is ok, but the restaurant is not really clean

During the food inspection, in addition to mouse droppings, a DEAD MOUSE was also found in the restaurant. You can read everything on Consumer Window Hessen: KFC Kentucky Fried Chicken and Pizza Hut from AM North South GmbH & Co. KG p.h.G.: AM Verwaltungs GmbH Hauptwache passage B level 60313 Frankfurt am Main Site (general): A mouse infestation and a cockroach infestation were found. The food produced, processed and marketed at the facility was exposed to a risk of contamination. Sales / Kentucky Fried Chicken: The counter in the checkout area was contaminated with traces of mice (feces, urine and traces of food). The area of ​​the base cabinet (fixed container) was very dirty with traces of mice (feces, urine) and there was a dead mouse there.

After repeated bad experiences in a McDonald's branch in Hauptwache, I switched to KFC. Burgers have always been flawless and of very good quality. Terminals are available to make ordering simple and straightforward. Orders were completed comparatively quickly depending on demand. There are enough seats available. The cleanliness could be improved. Generally highly recommended.

Bestellung eines Menü klein dauerte 50 min und Mitarbeiter unfreundlich frech

Ordered for a lot of money and only got half of it delivered. No one could be reached by phone I can only warn everyone about this rip-off Never again KFC Hauptwache Ffm

Es sah alles sehr sauber aus! Auch das Personal war sehr freundlich und hilfsbereit, großes Lob!

30 min waiting to get my food, it was supposed to be “fast food “ It’s not worth it

Wenn man Essen zum mitnehmen möchte muss man oft sehr lange warten. Aber ansonsten ist alles lecker und gut.

Es un buen lugar para comer algo, si te agarra la hora mientras haces,tus cosas El ambiente es pequeño pero muy agradable. No es un lugar que se llene de gente por tanto puedes conversar y compartir momentos agradables con otros.

Die Panade war total versalzen, weshalb ich es nicht mal auf essen konnte.

Essen war okay und Service auch, aber das Ambiente ist grausam. Aber was will man an der Hauptwache auch erwarten

Schwer zu finden und habe 30 Minuten gewartet.

It was clean and very big would try it again

Hab 1 Stunde gewartet aber am Ende nichts bekommen empfehle es nicht Zeitverschwendung

Nich zu sauber aber Lecker und ungesund 🎉🥂🍾

Das Essen ist zu teuer für diese kleinen Portionen. Die Tische sind dreckig. Für mich ist dieses Geschäft renovierungsbedürftig. Deswegen zwei Sterne Abzug.

Nichts besonderes. Für den kleinen Hunger zwischendurch.

Lange Wartezeiten Person langsam und scheint überfordert. Tische schmutzig Wenn das es den nicht lecker wäre

Habe meinen halben chickensandwich einem obdachlosen gegeben, er meinte essen war stabil.

It takes long before you have your order, for the rest, ok

Er wird altes Öl für die frittierten Hühner verwendet, ansonsten alles OK!

Okay, place to have food. Staff was not great, lacking in the customer service skills.

Es wird definitiv nicht darauf geachtet wie sich die Kunden benehmen. Die Tauben und deren Dreck lassen einen eher wieder raus als rein gehen. Service ist bedingt gut - die meisten Mitarbeiter verstehen einen nicht und man versteht sie nicht.

Ein nettes Lokal genau neben der Hauptwache, und sie bieten chilli chees Fries

Got food poisoning. Not trying it again

Katastrophe. Ich habe diesen KFC mal geliebt. Nun kann kann die Bestellungen ausschließlich noch über Touch Screen aufgeben und wenn man z. B. was ändern will oder was vergessen hat kann man das nicht noch an der Kasse kurz dazu kaufen. Am Freitagabend den 3.11. waren hinter der Theke 2 Personen. Eine davon ware eine asiaische Dame die kein deutsch kann. Die hat mir dann auch noch die falsche Bestellung gegeben. Die Menüauswahl ist absolut unflexibel durch die ausschließliche Touch Screen Wahl. Ändert was in eurem Laden sonst könnt ihr den bald dicht machen, da helfen neue Möbel auch nix. Ebenfalls der Nummern Screen mit den Abholungen funktioniert nicht richtig und es wird auch nicht für nötig gehalten die Nummern auszurufen.

Nach 25 Minuten warten nichteinmal lau warmes Hähnchen, Pommes und Hähnchenburger serviert bekommen. Entäuschend. Das liegt daran das etliche Kunden die !nach! uns kamen, erst bedient wurden. Absolut kein Verständnis dafür. Die junge Dame und der junge Herr geben sich nichteinmal Mühe sich zu beeilen. Das sieht man leider. Daher verärgert es uns um so mehr.

Das Personal ist sehr freundlich, die Musik finde ich aber zu laut.

I really didn't like the service! The employees are in no hurry. They walk slowly. They communicate with each other on personal topics. We waited for our order for more than 25 minutes 😬

Den Kentucky Fried Chicken auf der B-Ebene der Hauptwache in Frankfurt am Main habe ich in den vergangenen 20 Jahren immer mal wieder aufgesucht. Zuletzt habe ich am 29.09.2023 Abends zusammen mit einem Kumpel Fried Chicken gekauft und im Restaurant verzehrt. Die Fried Chicken waren wie immer sehr lecker. Über das Essen kann ich mich nicht beklagen. Allerdings ließ an besagtem Tag der Service zu wünschen übrig. Nach einem Bestellvorgang über die Terminals dauert die Abwicklung und der Kauf der Fried Chicken oder anderen Spezialitäten normalerweis nicht sehr lang. Aber in letzter Zeit sind die Mitarbeiter des Kentucky Fried Chicken besonders langsam und am 29.09.2023 zog sich das Warten nach dem Bestellen via Terminal derart lang, dass diese erst nach über 15 Minuten abgewickelt war. Für das Essen gibt's 5/5 Sterne für Service und Ambiente je 3/5 Sternen. Insgesamt jedoch noch immerhin 4/5 Sternen, da das Wichtigste – das Essen – eben stimmt und immer noch sehr lecker ist. Es grüßt ihr/euer/dein Erkan Boğan

مطعم كنتاكي و بيتزا هت في مكان واحد

Very small dining place and sometimes crowded. Very fast service

Chicken is always good but fries are always soggy

Die Toiletten unsauber,verschissen und stand nach urin,eine Maus lief am Tisch entlang nach 1 Std kamm das Essen halb roh und blutig unfreundliches und freches Personal nie wieder.

Jerry (from Tom and Jerry) ist Stammkunde dort. Ansonsten sehr freundliches Personal,

This is part of underground train station. Not a lively atmosphere. Sometimes crowded.

Dreckig und ungemütlich. In der B-Ebene an der Hauptwache gibt es viele Angebote und ich bereue es etwas mich hierfür entschieden zu haben. Aber ich mag die hot wings sehr gerne also habe ich mich hierfür entschieden ohne genau hinzuschauen. Es gibt drei Bestellterminals und die Schlange war ziemlich lang - deshalb und aus hygienischen Gründen, habe ich über die App auf meinem Handy bestellt, bezahlt und auf 'jetzt zubereiten' geklickt. Es gibt eine Tafel auf der die eingegangenen Bestellungen stehen und separat werden die abholbereiten Bestellungen angezeigt. Große Menschentraube davor. In der Zwischenzeit konnte ich mich umschauen. Die Mülleimer Quellen über und die Kunden lassen ihre Tabletts auf den Tischen stehen. Der einzige freie Tisch an dem ich saß hat geklebt. Ich konnte während der über 1/2 Stunde nicht beobachten, dass ein Tisch abgewischt wurde. Zwei Mitarbeiter haben aber ca. 5 Minuten da gestanden und sich gemütlich umgeschaut. Da meine online Bestellung nicht zur Abholung bereit angezeigt wurde fragte ich nach - sie stand schon die ganze Zeit Zeit fertig! Online Bestellungen werden nur auf Nachfrage herausgegeben! Das hätte ich mir anders gewünscht. So waren die Pommes bestenfalls nur noch handwarm. Eine Gabel für coleslaw, Strohhalm und servietten musste ich aktiv anfordern weil sie in der Tüte nicht dabei waren. Feuchttücher gab es nicht. Der Zugang zur Toilette war zugestellt mit Tablettwagen, also mit dreckigen Fingern die Hühnchen Teile futtern und hinterher auch die Hände nicht waschen können. Ekelhaft.

Sehr schönes Ambiente, allerdings wirklich das Team sehr unogranisiert und überfordert. Bestellnummern werden querbeet und unverständlich gerufen. Leider musste ich über eine halbe Stunde auf mein Essen warten und dann fehlte noch der Salat....