McDonald's in Frankfurt am Main

Closes and opens very sporadically and at very inconvenient times. It's really a shame and impractical. We don't need to discuss the food and service. Burger King is just significantly better

Saturday evening. Of course there's a lot going on there. Unfortunately, only 1 of the 4 ordering stations works (my order: 277. I have no problem being “recognized”). Unfortunately there was no noticeable reaction from the staff despite being informed. I'm definitely not the usual complainer, but the toilet is beyond that, that's all I want to say here. Service ok, nothing to complain about.

Serves breakfast until 10:30 a.m. and nothing else.

Unfortunately, despite the beautiful and modern furnishings, the restaurant was terribly dirty. Dirty tables, food trampled on the floor. The cleaner didn't care.

Massively overstaffed, they just stand around, chatter and can't even manage to put the cheese on a cheeseburger.

The opening times stated are not correct! You wait forever because it feels like no one knows what to do.

At 9 p.m. napkins are locked away. The cleaning crew practically runs over your feet while you eat and as a customer you lose. Supposedly open until 11 p.m. and that only applies to the drive in. McDonald's is ashamed of you and you should urgently revise your Google entries.

A nightmare on every level – never again! This McDonald's branch is truly the lowest point of my fast food experience so far. Let's start with the staff: unfriendly, demotivated and cold as the North Pole. A smile? None. It seemed like the staff didn't care whether you were there or not. Every question was answered with an annoyed sigh or a shrug of the shoulders, as if the guests were a burden. I thought I had done something wrong when I just wanted to order my food. Then to the food: a disaster. My burger was not only lukewarm, but almost cold. The fries? Soft and limp, like they were fried hours ago. It was as if extra effort had been made to make the food as unappetizing as possible. Not even the ketchup could save it. When I finally sat down, I noticed that the tables and chairs were sticky and dirty. It looked like they hadn't been cleaned in weeks. There was food leftovers and stains everywhere that no one seemed to care about. It was so unsanitary that I almost wanted to leave my cold food - which in hindsight I would have done better.

An ordering kiosk was out of order. # There were no table signs when ordering, so there was a queue. Don't want table service? # A seating area was cordoned off with red and white tape. # This has to be deducted from the rating.

A case for the health department! Everything is stuck, broken and the play area is closed. Unfortunately, the sanitary area is also disgusting and stinks. I don't want to know what the kitchen looks like, we've really lost our appetite.

Definitely one of the better McDonalds branches.

Busy place long wait food tepid might be better when no event over road and hassled outside by beggars

This store hasn't improved for years, unfortunately one of the bad McDonald's stores I know. Probably because it still runs and has a good location. Chaos, waiting times in the drive-in and lack of cleanliness. Still, nice people work there. The toilet rooms stink, paper dispensers are empty, used paper is scattered on the floor next to the full wastebasket. What a negative advertisement for this brand.

Very nice McDonald's in Kalbach. Very nice staff.

The hygiene in this store is just bad and disgusting. You order extra without meat and what happens, I find BACON on it!!! As a non-meat eater, that's not possible!!

We just wanted to go to McDonald's there, but the place closed before 9 p.m. I personally don't recommend going there. Even in our house, McDonald's stays open longer.

Worst McDonald's I have been to in Germany. This uses to be such a nice one but omg...this time it was over crowded, filthy and wait time for my order was 29 minutes!!!! I won't ever come back!

Only the MC.Drive was open, so only one star for the atmosphere, although I think my car is very nice :-)

I did it again. I ate a cheeseburger at McDonald's and remembered that the parts just tasted soggy. And this is constant and always has been. A taste consistency of horror, so to speak. Hopefully I'll finally learn from this and not make the same mistake every year. Especially since you can eat super tasty burgers elsewhere.

Would the ambience actually be less, as the tables were really dirty on my last visit. I didn't always think the food was that good. Unfortunately, on our last visit, my husband got food poisoning from the chicken burger. I'm sure the products are always fresh, but I think the problem lies with the preparation by the employees.

Toilets worse than at the train station 🤮

It was a very nice and above all clean McDonald's

Rarely seen a dirtier McD. You can't say that the employees here are drowning in work, but it still looks like shit. In addition, of course, the ice cream machine is broken again, the app doesn't work properly, you can only order "to take away", which is also not correct from a tax perspective.

Unfortunately, my last visit to McDonald’s was very disappointing. We stood at the McCafé for a really long time, but no employee came to serve us. In between, an employee came to get Coke, but instead of helping us, she disappeared again without a word. Finally someone came to make a coffee, this employee also left without saying a word. A short explanation or apology for the long wait would have been the least. The service was simply subpar - very disappointing!

Totally delicious McPlant Burger

I bought a cheeseburger but it's cut up like children's burgers.!!!!!

I would like to give these 5 stars to today's shift manager (Sunday September 29th, 2024). She was super friendly and accommodating. My order was missing a menu, unfortunately I only noticed this when I got home. I complained about this a week later with no problems.

As a guest, I ask myself why the store doesn't close completely. What I experience there is simply not normal. Yesterday at 11 p.m. Mc Drive open, I stand in front of the intercom for 10 minutes and no one answers. Drive up and see the employees at the table Unfortunately, there was no use of a cell phone instead of serving the guest.

Been there several times and the opening times are an absolute joke. Without notice, they often simply close at 11:00 p.m. or 11:30 p.m. and you're left with a locked door. Edit here again the case where it was closed at 11:30 p.m., even though according to Google it should be open until 1 New edit. I'm there at 8:13 p.m. and the branch is closed, so EVERYONE has to order at McDrive.

Employee makes incorrect information in the system, which leads to a higher price. No problem. But if I complain about it and then get told that there's nothing that can be done about the system now, that's embarrassing.

I have been to this branch twice in the last 3-4 months. It was always very crowded and instead of McDrive I went to the branch because I thought it would be quicker there. It also happened relatively quickly. Unfortunately, despite the sign, you couldn't place an order at the counter and I had to wait in line for the order terminal. As mentioned, the order was processed fairly quickly despite the rush. On Sunday around 8 p.m. there were still many employees there. However, the quality and method of preparation is very poor. At McDonalds we know that the picture on the menu has very little in common with the product. But in this branch it's a few levels worse. Firstly, both burgers were only lukewarm and poorly wrapped. Secondly, they looked very careless and hastily thrown together. They looked like an elephant had sat on them. The covering was applied very sparingly. For the comparison, I uploaded the fantasy pictures of the coupon used (unfortunately Google doesn't allow the picture, so only my pictures). Next to that you see the sad reality. The only additional plus point is the relative cleanliness, despite the request. But other branches do a little better with the food.

Music is very loud and stressful Could be quieter and more pleasant music. Not hit music/charts music that is stressful and bad

Unfortunately I have to change my review from 5 to 2 stars. The branch has really been slacking off for a while now. You can already see it in the previous reviews. What's just not possible is that you're open until 3 a.m., you pre-order in the app at 2:10 a.m. (not a small order - it was for 7 people) and you're in front of closed doors at 2:40 a.m., even in McDrive, stands. The detour could have been avoided completely. It got really ridiculous when the employee in the restaurant hid when he saw us in McDrive. 🤦🏽

Absolute madness!!!!! After waiting 40 minutes for our takeaway order today, it disappeared from the screen. We tried to talk to an employee about where our order was, but he only replied that we were working. After urging from the cashier, we finally received our money 10 minutes later after cheeky, outrageous answers (it wasn't just us, some customers were affected). We won't be there anymore, but the service is underground.

The employees were at least friendly today... So that was the only “good” thing there was to say. I don't know if the employees don't want to work, are unqualified or just want to annoy people. Anyone who forgets the cucumbers and onions with 5 cheeseburgers has really missed their job!!! The previous time I was there was even worse. First online order “not found in the system” for a long time Then want to give the wrong drink. Then a completely different order. Finally, the right food. And when I'm waiting for the right drink, I'm stupidly asked why I'm still standing there. The crowning glory was finally when I got home I realized that they had forgotten the fries. In conclusion: always check the entire order. And if you want it to taste as it should, it's best to check the toppings on each burger 👍😉 This is where we are now.

Kids Gym hasn't been open for 5 years, that's a joke, unfortunately the food wasn't good at all the first and last time

Sorry, absolutely not possible, wrong order, super unfriendly, takes a long time

Take away takes forever. This is not normal at McDonald

Food was ready quickly and brought to our table, everything was still very warm and tasted very good.

Absolute impudence. Not the first time we've ordered something online and stood in line at the drive only to be told that we don't have it anymore. A joke. Just like other branches, it is set up so that an order is no longer possible. The main thing is to make a profit somehow. During the glass campaign, you order the color you want, the food is displayed, so the complete order and then we no longer know the colors. Is this how you treat customers? Disgraceful...

So we didn't go there to order a Glow in the Dark cup anymore... Mega! Ordered shake online today and went there... No longer exists… WOW Mega Store!! I would work on my app if not since it can't be ordered!! We should get gas money here by now!!

Early in the morning it was just great thanks to the good team (the ladies from the Far East), everything went smoothly, everything worked. But in the afternoon/evening a complete catastrophe...

It's just a fast food restaurant, what can you say, but unlike others in the industry, it's clean and friendly.

Waited over 2 hours to order, and then items were still missing...never again

Opening hours are not correct😠😠

Food is just McDonald’s. Neither more nor less. But what the completely unmotivated employees are doing today defies description. I've been waiting for the order for over 30 minutes now. Yes, there is a lot going on. But how unproductive can you be? And then unfriendly and annoyed. Bravo!

Unfortunately, I have to say that the McDonald's in Kalbach is one of the worst I have ever visited. The ice cream maker? Of course it was broken. As always. No surprise considering the terrible reviews this store has already garnered. A disaster from start to finish. But the real highlight was when I stopped by just before closing time. The employees had already hidden in the dark 20 minutes before closing time! No lights, no service - apparently they just wanted to escape after work instead of doing their job. Simply incredible! If I could, I would give zero stars. A shop to forget!

This place closes at 10am. Orders are only possible per vehicle. After all, it was closed during the day. The managers here seem to run the business as they please.

Been there twice at night during opening hours and closed both times. Please adjust. The light is still on but no one reacts. Very rude.

Everything used to be better. Don't go there anymore.

The stated opening times for McDonald's only refer to the drive-thru at this branch. The doors to the restaurant close at 9 p.m. Very annoying when, after a 12-hour drive, you just want to eat something again at 9:30 p.m. on a Sunday evening and not in the car!

For some reason there are no straws (including eco-paper ones). At the same time, in other departments they offered me.

Why should you go to McDonalds these days? BicMac menu costs €11-12, so I go to a restaurant or burger shop and eat real burgers and fries for €1-2 more. Fast food is no longer worth it, especially since the store here is a mess anyway

8 times out of 10 there is no milkshake. The staff is unmotivated and indifferent. An honestly deserved single star. Unfortunately no more.

This store is the biggest scandal Opening hours as the employees feel like. I'm at Mcdrive during the stated opening times and the employee hides behind the counter so that he doesn't have to serve and I can continue driving. I've never seen this in all my years as a fast food tester. Either someone comes here and changes the entire staff or you just close the shed completely. (The other day an employee walked naked through the store) Bon appetit

Well, it's just a McDonalds... so what.

Terrible store and the staff has no plan. Totally disorganized. I ordered happy meal for my son because he really wanted a smurf. They didn't just have the old Minions anymore. Should you change the display. And the toilets...no comment. You should send the public order office there

Ice is rarer here than snow in the Sahara

As on the last visit, the toilets were extremely dirty, the trash cans were full of paper towels and there was urine floating on the floor. The staff was friendly, the preparation was quick and the food was fresh and tasty. It could have been a little warmer, but that can't always be avoided in a fast food restaurant. Everything outside was full of rubbish. Even if everyone can clear away their own rubbish, at the latest when the tables are full of rubbish, the service staff, who have been outside several times and seen the conditions, should react. There was also a group sitting outside between the guests who didn't think much of the smoking ban. Here too there was a lack of reaction from the service staff...

Super fresh food, hardworking workers, clean and tidy place

I don't know what's going on there. There were door checks. Unfortunately we weren't allowed in. But other people do. What's going on with you?

No one waits at the drive in for 10 minutes

Always incorrect opening times given on Google!! For the fourth time I'm standing in front of closed doors again at 2:45 a.m., last time it was also closed the night from Saturday to Sunday at 2:15 a.m.!!! S...hot branch!!

Big MC Donald, lots of parking spaces, drive in, modern ordering at the station, but also normally possible, MC Café,

The employee at the checkout sneezes into her hand and doesn't wash her hands🤮 The sauce from the McRib more in the package is all on the burger. I found the waiting time very long, even though there were a lot of people behind the counter. Chatting with each other is more important. The revision should take a look here. My worst McDonald's I know...

Very laid back place. Have lunch and drink a cup of coffee, very satisfied

I arrived and waited for more than 1 hour and the food at this Mcdonalds is totally bad. The burger was soggy and the ingredients weren't really inside but spread all over the side. I understand that the employees have a lot to do, but something like this is just disrespectful. That's where the office should go. If you ask for something there (curly fries) they never have it there (for 2 years)

So the opening times here are similar to the lottery numbers, sometimes like that. The ambience in the restaurant is okay, at least from the outside. Because you usually can't get in. The products from the McDonald's range are usually only available to an extremely limited extent in this branch. And I don't accept the excuse of "the machine is off after 10 p.m.". Other branches, other restaurants can do it too! It feels like there is no heart and soul behind this. And after work (before opening hours) the employees prefer to stand in front of the branch smoking and comparing their carts. Branches like this are why the franchise has such a bad reputation!

We arrived in Frankfurt yesterday evening and were looking forward to eating in the restaurant. On Google it says open until 1 a.m.... we go there, the restaurant is closed, but the DriveIn is still open... then why were there people sitting in the restaurant? It just didn't make sense. And the sign at the main entrance also says that this branch is temporarily completely closed. Everything is very suspect and doesn't deserve more than one star due to the catastrophic opening times.

Once again the opening hours on Friday are until 3:00. You arrive at 2 o'clock and it's closed. Updated your times...opening times as you please.

Although I like the Mc Donalds in Kalbach, I always have to wait far too long when I order food, even though I live nearby. 41 minutes is too much for me but everything else is great

As a fast food restaurant you always have to wait a long time here. The tables are always dirty even though I saw two cleaners.

Little McDonald's MA are easily overwhelmed and a bit unfriendly

It's really dirty. Disastrous service and the food is poorly prepared. I travel a lot, but this is one of the worst McDonald's restaurant in Germany.

Biggest garbage McDonald’s. The opening times are mixed here. You stand on this drive so often and always 10 p.m. to 11 p.m. or only a limited offer. Change your opening hours on Google and take down your 23 hour sign. Bottomless

Ice cream was bad, otherwise everything was fine

Open and close whenever he wants. Unreliable!

Service a little slow as we have to pay at the counter. It could be better if the machines had payment by card and PayPal

Super dirty, I can only agree with the previous speakers…

Completely disgusting and dirty toilet!! And that on a Monday morning.

Today I was back in the branch after a while and was very pleasantly surprised! The store was relatively clean, as were the toilets (although 2 urinals were closed). The turnaround time was incredibly quick - after ordering I went to the bathroom (for number 1) and when I came back the food was ready. The staff spoke fluent German and were extremely friendly and helpful. I will gladly come again!

Ordered Mac smart menue, I can recommend it!

Rude person, dirty tables, dirty floors, food on the floor, dirty toilets, door handles sticking, towels/paper towels not available.

One of the dirtiest McDonald's I've ever been to. The dirty tables had to be wiped down and the garbage in the return stations was piling up.

At McDrive, pay attention to your order, you will be sent off and a whole menu is missing, you can go back and then I would complain that I have to go back

It's just a McDonald's like many others. What bothers me a bit is that an employee emptied the garbage cans outside and came back into the store with the full garbage bag that was leaking heavily and once ran all the way through the kitchen with it. And in doing so he left behind an endlessly long trail of liquids that flowed out of the garbage bag. Extremely unhygienic! Why doesn't the employee go around outside and then throw it in the trash container? Why do you have to walk across the store, past the cash registers and across the entire kitchen, past the places where our burgers and fries are prepared? Why ? On the way back, when this employee noticed that everyone could see the trail, he asked another employee what he should do. When they noticed that I had seen it too and obviously wasn't impressed, they left it as it was so that more customers wouldn't become aware of it. So you knew it wasn't right that he walked across the kitchen with the garbage bag that was leaking. Luckily I only go to McDonald's once every few years, but now I avoid it completely. Hygienic is different. :( It was still possible that my one burger was upside down in the packaging. It can happen, but the fact that it came into contact with the box like a fan and a third of the meatball and cheese came into contact with it was a bit annoying. I had to completely reassemble the burger in order to be able to eat it fairly properly. But this is only in passing. But the garbage bag thing didn't work at all. :(

Eating as usual at McDonald’s. The service is grumpy and disinterested. But the toilets, I've never seen anything like that!

The toilet is very narrow. Only one of three urinals could be used.

Very nice staff, food always hot and tasty, pleasant outdoor area that is quiet despite being close to the street.

Worst McDonald's ever Ice cream machine always breaks every time How can the machine break so often?

McDonald's has decided to no longer let people take orders but only through apps. If these apps simply gray out the "Pay" field at the end of a 10 minute entry, the staff can only apologize. They do this with empathy every time, that's why 2 stars... McDonalds is now only for people who enjoy spending half an hour in the restaurant in front of their cell phones and screens. Unfortunately not suitable for those who go in to eat.

They were rude and gave us the wrong glass

Overall, it is a good place, but the bathroom is worse than any public toilet. I am saying that now, having visited them over a year, there doesn't seem to be a change. You wonder that if they are not even willing to make sure the toilet is clean, how much hygiene is performed in the kitchen? Guy really, this is disgusting!!!!

Nice big McDonald’s with fast service. Ample parking spaces.

The food is cold, the toilets are dirty, the staff is unpleasant and rude. I have been waiting for my order for 54 minutes... If the operation does not work as it should, then let them close it forever..

Unfortunately the play area was closed, apparently for a very long time. Of course, it was stupid for us on longer trips with children. No changing facilities available. Seating areas are partly worn out. Otherwise there was nothing else to complain about, but nothing nice to say either.

Today the management was inspecting the store, the numerous employees were just cleaning and clearing out. Tables clean, floor clean, toilets clean. Fresh fries and burgers. My companion's comment: "Funny, the tables don't stick at all" There was seat service, McCafe was staffed, even the ice cream machine was running. Unfortunately not the normal situation. On the “normal” days, if you’re lucky it’s still open (gambling from 10 p.m.), maybe the ice cream machine “works” and someone from the crew deigns to take the order and finish it. Of course, your own cell phone or loud “conversations” with your buddies come first. The quality of the burgers varies greatly, I often complain about brown, old lettuce, fries are usually okay. The cleanliness in the store (sticky tables, dirty floors, etc.) and especially in the toilets is so poor that I actually only use the MCDrive or pick up the food. Although, given the hygienic conditions...I don't even want to think about it. Everything in an "A" location, which is probably why the franchise doesn't care, because there's a lot of money coming in.

Regular McDonald. Nothing special to mention!

ALWAYS close 3 hours earlier than stated

It's also a joke that the indoor playground hasn't been open since Corona.