Kentucky Fried Chicken in Frankfurt am Main

Unfortunately not a positive experience. Restaurant and tables dirty, partly littered. The toilet and sink were unappetizingly dirty and there was vomit (?) on the toilet seat. Eating took forever and different chicken pieces than ordered were served without comment. The taste was good, but despite the 'offer' it was disproportionately expensive. All in all, not worth visiting again.

Were at the drive in, ordered a menu and a citizen and for the sixth time forgot the fries at the menu. That doesn't work at all. The best thing I would do is give zero stars, but unfortunately it doesn't work. I'll just give this restaurant one star and I'd rather go to Hanau

A little cramped in the store but orders are prepared quickly and the staff is friendly. The toilet was pretty dirty though.

Ordered through uber eats. Part of the order was forgotten (it can happen, but it's not that bad). I contact the Uber driver and he tells me to call KFC (sounds understandable). The gentleman at KFC didn't WANT to help me under any circumstances. I called several times and each time he hung up (see attachment). In the end the gentleman from KFC seriously says that I should call the Uber driver and send him to KFC. Are you serious? What kind of service is this? I hope this comment discourages as many people as possible from ordering from you. What horrible service, unbelievable.

1.5 hour waiting time. The food never arrived. The branch neither responds to the customer nor to Lieferando.

Not recommended, Meat dry and hard, both the taste and texture were not as usual. Drinks were tasteless, apparently the syrup in the drinks dispenser was empty. Shame about the money

The door to the toilet is open. Tables, chairs and floor are dirty. 😔

First time in the KFC, there are hairs in the food. And not only one hair but multiple hairs. Especially in the french fries. We found three threads of hair in a single medium size french fries. And all the tables and floors are dirty. I do not recommend it to anyone. Huge hygiene problems

Friendly staff and quick response from Krishnaa Team Thank you

Food was ordered at 5:45 p.m. and was supposed to be there at 6 p.m. After calling 3 times it was finally delivered at 7:50 p.m. This is no longer fast food

Incredible juice shop, waited a whole 30 minutes at the drive inn even though there wasn't a single customer there! Employee with food in hand and walking through the store. The food was an absolute disaster! old fries,

I'm not surprised at all by the negative reviews! Long waiting times in front of the intercom and further in front of the pick-up window! My burger was so “warm” that the cheese didn’t melt! That was definitely the rest of the afternoon… The only thing that improved at KFC was the fries! Thanks for nothing.

It's not what it used to be. The coleslaw is getting smaller and smaller... the seasoning on the hot wings is becoming less and less. The price is always outrageous for what you get. But all the fast food places don't care anymore.

Everything dirty, leftover food on the tables, no thanks

Biggest siff shop. Something is always missing there. Apparently no Pepsi, no sauce, no milk for coffee. Where can you find something like that?! Only experienced here. Really catastrophic condition

Simply fast, practically good, unfortunately they don't understand German very well

Unfortunately shift manager now is not very friendly

Hi Food was ok but service zero Waiting 35 minutes for food After 25 min ask for money back and they didnt want to give us any money Not recomanded

Disaster!!!! Take away their license! Order still hasn't arrived after 90 minutes Luckily I haven't paid yet

Ordered food via Lieferando, just under €40. The order was never delivered and I couldn't reach anyone at the time. I have contacted Lieferando who say KFC refuses to refund. Call KFC, they keep putting me off. Don't get any further. Suddenly everyone can't speak German. Rip off!! Don't order there!!!

Always eat cold and an order takes 20 minutes and always uncompleted order.

Worst kfc in the world. Staff unfriendly and rude. The whole restaurant is dirty

Krishna and team was very friendly and food was very tasty Thank you krishna and team

The food was fresh and I like the service from Krishna and his team.

The team was very friendly Food was good and very friendly Team Especially Krishnas and team was good

I recently visited Borsigallee KFC and was impressed by the friendly service by Krishna and team and of course the flavorful food!!! The Original Recipe chicken was crispy on the outside and juicy on the inside, just the way I like it. The mashed potatoes and gravy were also delicious. I appreciated the clean and welcoming atmosphere. Overall, a great experience and I'll definitely be back for more of that finger-licking' goodness!!!

Food ordered yesterday only arrived after 1.5 hours. All of the side dishes were missing when I called them 15 times. I was rudely told on the phone that she would send her colleague out again because he had made the order. No apology, nothing, of course the two supplements didn't arrive. So we called again and as expected no one answered the phone anymore, very disappointing and a total bummer.

Poorly organized and the kitchen didn't look trustworthy. Maybe just an exceptional day but for us it was subpar.

Disastrous delivery and inedible food My order from KFC was an absolute disaster. 1. Waited an unbelievable 1.5 hours for our order. This is completely unacceptable for a delivery service and shows a blatant disregard for the customer's time. 2. Impossible food quality: When the food finally arrived, it was ice cold. It was obvious that the food was packed hot as the paper bags were completely soaked. This is not only unsavory, but simply disgusting. 3. Absolutely no value for money: We spent €40 on this disaster and couldn't enjoy a single dish. This money is wasted and I feel cheated. This experience was simply disappointing and frustrating. KFC should be ashamed of offering such poor service. I cannot recommend this delivery service under any circumstances.

A nice place to eat delicious ice cream!

awful experience, they changed my order

One star deduction only for the drinks, which are only available as light or zero, otherwise a very nice little pretty shop, nice staff open to questions and best of all, no one is annoyed or otherwise has the feeling that they don't feel like it. Please finish the drinks otherwise her just very very good 👍 Thanks

Great place for delicious chicken, I recommend it

The team was friendly and helpful. Especially salesman Krishna hospitality was commendable. Keep up the good work. Thanks a lot.

Smaller, much too expensive and the food is not enough for you, much too expensive and the service is no, if you go there as an illiterate, you won't be served properly and they leave it and don't even try to ask what the problem is and the boss is there, Apparently doesn't feel like working there at all, so I would rather get something real from the chicken stand for less than half the price and then actually get something to eat and not keep saying that it's not what I ordered 😝❕️

The salad was nice and crunchy and the meat tasted delicious too. Nice staff

Small but fine and cozy place. Very friendly personnel!

Good morning, I have placed an order with you with order number F9JH7C. My order is a 1 Big Home bundle for 4 people. I only received the burgers and fries and a children's menu. But the chicken wasn't included in my KFC order. just the burgers. and I have no answer from KFC Borsigalle Frankfurt. Last but not least, I have a few relatives at home waiting for my food order and all we got was a 5 euro burger and fries. Very dissatisfied with this order, I always order from your site but am very disappointed with this order.

Sticky tables, cold food and if you want to change the food you get attacked too! The phone keeps ringing in the background, which is extremely annoying! I'll never come to this branch again!

The food was quite good so far, the rooms weren't that great, very loud and cramped and the prices were also very expensive.

Food was cold and the chicken wasn't cooked through.

Very tasty food from everyone friendly staff and clean shop keep it up. Always happy here.

The store is just bad. We will definitely not recommend the store or visit it ourselves. The store doesn't deserve a star (but unfortunately it doesn't work without one) Unfortunately, GOOGLE does not publish the REAL STORY.

I really enjoy eating there, but the prices are getting more and more outrageous. A pity.

We went to Pizza Hut two weeks ago. Super nice employee. Quick and fresh preparation. At least from what we saw. This was one of the best pizzas I've eaten so far.

The large fries were €4, a joke. It was the same size as the small one at Mc's. Outrageous.

Ordered via KFC and was pleasantly surprised: delivery came (fairly) on time, complete and warm. You can do it.

Too expensive, there was nothing else in a hurry

Cozy small and clean, nice staff

Ordered pizza but received it after 1.5 hours. Pizza was cold. Not good. Telephone service very bad. No communication. Never again. I don't recommend it.

Disappointment. The chicken crisps consisted of 90% breading and there was only a tiny piece of meat in the burger that didn't even cover a quarter of the burger. The only good thing is that you can refill your drink. Next time I'll go to the McDonald's next door. At least you won't be deducted.

The food was absolutely not tasty. Compared to the same burgers at another KFS in Frankfurt. Otherwise everything was fine

6 people in the kitchen but nobody does anything. I was the only person in the store who ordered and still waited 35 minutes for my food

Chicken disaster. One piece was even completely burnt. Pathetic for KFC! I will definitely never go to that location again!!!😡

Really great... just that you have to be really careful that you don't get a speeding ticket straight away...

Order not complete. Staff has no idea. Music turned up loud.

Really great atmosphere, even if it is small. Service was very friendly and helpful. Of course the food was delicious as usual.

Excellent experience at Kentucky Fried Chicken! I had the pleasure of visiting Kentucky Fried Chicken at Borsigallee 33A in Frankfurt am Main on Tuesday, February 6, 2024 at 5:15 p.m. and I have to say, it was an absolutely amazing experience! First of all, the store was very empty at the time, which created a pleasant atmosphere. The cleanliness of the shop and the tables was above average and suggested that the staff attaches great importance to hygiene and order. My food was freshly prepared and served hot, which really pleased me. But what really made the visit outstanding was the above-average friendly staff. Every member of the team looked full of friendliness and helpfulness, which really made my visit pleasant. A particularly nice moment was when a mother and her child were in the restaurant at the same time as me. A staff member grabbed a toy and played with the child, which made not only the child but also the mother and I smile. This small gesture showed that the staff are not only professional but also show genuine warmth and care for their customers. Overall, my visit to the Kentucky Fried Chicken at Borsigallee 33A in Frankfurt am Main was a completely positive experience. I can only warmly recommend this fast food restaurant if you're in a hurry!

Tables hadn't been cleaned by the previous person. The staff tried hard and was friendly

This place is a disaster! The service does not deliver what you order! I do not recommend this place! The chickens are not fresh and the queues are huge because no one is in a hurry in the kitchen. Failure

The food was stale,cold and we ordered a big bucket to takeaway and they gave us small dried chicken. You have to wait more than 15 minutes to get your food.

Stand am 15.1 gute 5 Minuten an der Drive in Sprechanlage,nix. Genau dasselbe am Drive Schalter. Nie wieder,nebenan ist McDonald's!

Tische nicht aufgeräumt, Abräum Regale voll. Mitarbeiter keine Lust, liegen hinter dem Tresen, falsches Essen bekommen.

Habe um 23 Uhr über Lieferado bestellt. Wir haben 2:30 und meine Bestellung wurde nicht zugestellt. Habe eine email bekommen wie zufrieden ich war mit der Bestellung. Geld natürlich schon überwiesen aber niemand erreichbar. Absolute Frechheit !!

Mittelmäßig, aber 2 mickrige Hähnchenteile für 6,50€ sind schon eine Frechheit!

Verkäuferin war nicht die hellste Kerze auf der Torte sorry aber 3 Fehler bei nur einer Menü Bestellung

Geht gar nicht, kenne andere KFC wo Mann sich wohlfühlt. War das dritte Mal da, und für erstmal das letzte mal.

This was so bad (I'm vegan and they had no vegan food 😭)

Parkplatz hab ich sauber gemacht, Tische, Toiletten, komplette Lobby hab ich gemacht obwohl ich hier nicht mal arbeite. Achja die nacht zuvor hab ich Türgriff am Einfang repariert..... komme rein will essen bestellen, ein aggressiver Mitarbeiter zeigte mir die Faust und schlug 2 x dolle im Brust. Weil ich mich dort wohl fühle und länger aufhalte soll ich von zuhause Teller mitbringen, Toilettenmann spielen Geld kassieren. SUPER SERVICE ! Nach der Gewaltattake drohte er mir mit hausverbot. Seit der Eröffnung lasse ich als Stammgast jeden monat 300 € hier. NEIN danke ! Ich unterstütze kein Gewalt und abwertendes Verhalten ! Wir Gäste finanzieren eure Gehälter, es ist beschämend Aggressionen als Spass hinzustellen. Ich bin seit 25 Jahren in der Gastronomie und habe sowas noch nie erlebt. Aus Respekt verzichte ich auf Polizei und Strafanzeige, mir ist das ganze einfach zu asozial. Wenn Gäste sich nicht mal hier ausruhen und wohl fühlen können, könnt ihr den laden gleich dicht machen !!!! Der Vorfall ereignete sich am 09.12.2023 gegen 17:00. Eine Entschuldigung kam nie.

Bitte teilen Sie Ihre Mitarbeitern mit, dass das anfassen, bedrohen, schlagen von Gästen nicht zum professionellen KFC Restaurant Gästebedinung gehört. Anstatt Gästebeschwerde ernst nehmen sich entschuldigen, das Belästigungende verhalten sein zu lassen, wird das ganze als Spass abgestempelt. Der Mitarbeiter sagte: geh zu Polizei dann siehst du was mit dir passiert. Ich werde nie wieder ein fuss in ein Laden in der Gäste bedroht werde rein setzen. Es gibt für alles Grenzen !!!

Wie gehabt, früher waren sie leckerer!

Essen war gut, leider waren die Boxen null sortiert und Sachen wurden innerhalb vertauscht.

Bewertung gilt für den Drive in : oft ist nicht das in der Tüte was man bestellt hat. Oft kalt. Immer wieder fehlen Teile eines Menüs. Aber natürlich vollen Preis bezahlt, im Auto alles penibel zu kontrollieren ist nicht immer so einfach. Probleme bezüglich Kenntnis der eigenen Produkte. Wenn ich gefragt werde am Apparat was Filet Bites sind… Oder es ist eine Zutat zu einem Bundle nicht vorrätig. Draußen hängen Plakate über neue Aktionen und die Zutaten sind nicht vorrätig - woran liegts ? Zu spät geordert ? Passiert leider öfters. Gerstern war angeblich der LKW mit den Cheesebites noch nicht da. Da musste ich dann doch mal lachen. Nee, war jetzt mein letztes mal dort. KFC in Enkheim ist leider nicht zu empfehlen.

Absolut Katastrophe, nicht mehr

Leider Bestellungen nur noch am Bildschirm möglich. Für ältere Herrschaften nicht zu empfehlen. Essen ist gut, Ambiente wie auf dem Bahnhof

Ich musste leider bisschen warten. Aber das Personal bot mir sofort ein gratis Getränk an. Sehr freundliche Mitarbeiter

Leider ist es dort nicht so sauber die Mitarbeiter sind sehr Unmotiviert. Da muss mehr kommen sorry

Schmutzig, ungemütlich, flackern Deckenleuchte.

Excellent service and taste was top notch. Felt like this after a very long time.

Wartezeit ist unterirdisch. Wasser gabs nicht mehr. Service ist unterirdisch.

Ich war auf der Toilette, sie war mit Fekalien beschmiert ,aber bei so wenig Personal kann man es fast nachvollziehen. Sie waren sehr freundlich und hilfsbereit bei der Bestellung und es ging auch flott. Leider können 2 Personen nicht gleichzeitig 5 Positionen übernehmen. Sieht nach Ausbeute aus !!!

Essen triefte vor Fett, es roch extrem nach Frittierfett im ganzen Raum. Wir lieben KfC, aber dieser war der schlimmste bei dem wir je waren.

2x dort gewesen und beide Male schmeckten die Hähnchenteile, Wings etc. nicht wie frisch gemacht, sondern wie aufgewärmt. Lieber in einen anderen KFC

Das beste Kentucky- Qualität an Fleisch, was wir bisher in diesen Restaurants gegessen haben. Mitarbeiter sehr freundlich und umsichtig. Ich würde nach Möglichkeit nur noch hier hin gehen.

Es wär gut wenn man hier das bekommen würde, was man bestellt hat. Ich hatte am Drive In bestellt. Hatte dann zwei Tüten voll mit meinen bestellten Sachen erhalten. Leider hatte ich erst zu Hause geschaut, ob alles komplett ist und musste feststellen, dass bei zwei Gerichten jeweils das Kartoffelpüree mit der Soße fehlten. Dafür hatte ich Pommes, die ich nicht bestellt hatte. Beim dritten Gericht fehlten die Pommes. Dafür habe ich dann 50 Euro bezahlt. So etwas kann ich nicht empfehlen!

Did not get what I ordered. Very expensive!

Практически безлюдное место. Ждать долго не приходится. Место новое и ещё выглядит свежим. Иногда в зале сильно пахнет жареным маслом. В автомате для напитков вместо Punika мне налилась простая минералка.

Essen beim KFC ist OK für ab und zu, aber dieser Laden ist ne richtige Katastrophe!

Sehr freundliches Personal, trotzallem das sie total unterbesetzt waren absolut hilfsbereit und freundlich.

Essen ging nur über die Tafel zu bestellen,da kein Mitarbeiter an der Kasse stand. Wartezeit (eine Bestellung vor uns) waren ca. 20min. Meiner Meinung nach viel zu lange für Kentucky. Dann war auch nicht alles direkt dabei. Leider war das Fleisch auch sehr trocken.

Fastfood Restaurant mit drive Inn.

Nachdem wir ca. die Hälfte am Terminal bestellt hatten, hat dieses einfach abgebrochen und wir mussten alles von vorne eingeben. Für ein Fast Food Restaurant zu lange Wartezeiten. Das Essen ist hier deutlich schlechter als in anderen KFCs in Frankfurt oder Hanau. Außerdem haben Beilagen gefehlt, was wir leider erst zu Hause merkten. Die Mitarbeiter waren allerdings sehr nett, doch das reicht nicht. Nebenan bei Pizza Hut leider die gleichen Erfahrungen gesammelt. Werde bei beiden nicht mehr bestellen.

Sehr schöne Filiale. Auch nicht zu voll. Essen ist frisch zubereitet. Alles gut.

Essen ist gut, leider sehr umständlich am Terminal zu bestellen! Die Mitarbeiter tun zwar ihr bestes aber hier hapert es an der Sprache. Der beliebte Krautsalat steht nicht unter Salate sondern unter Beilage und dann zu einem Wucherpreis das selbst der Ma empfiehlt es im Menü mit zu bestellen! Was leider nicht im Austausch zu einer anderen Beilage am Terminal nicht funzt!

War sehr schnell und lecker zubereitet Die mitarbeiter sind sehr höflich

Bestellung wurde schnell erledigt. Personal super freundlich alles sauber.

Alveg meiriháttar að geta farið á Kfc, McDonalds, pizzahut og Burger King a sama stað, þetta er svona matartorg. Eitthvað fyrir alla

Leider nur Tafeln zum bestellen vorhanden man kann warten und versuchen einen Mitarbeiter zu erwischen das dieser einem Fragen beantwortet sofern dieser der deutschen Sprache mächtig ist, bin heute das erste Mal in der neuen Filiale gewesen. Ich hoffe das es persönlicher wird es sei denn das man heutzutage nicht mehr spricht, klar ist es nur meine Meinung.