Kentucky Fried Chicken in Frankfurt am Main

I ate at KFC today and shortly afterward, I had severe stomach pains. I also noticed that an employee in the kitchen emptied the trash can and immediately continued working without washing their hands. There was no soap or hot water in the restroom – very unhygienic. Absolutely not recommended for families with children!

Slowest KFC I know. Nobody speaks German, it's catastrophic.

Worst KFC in all of Frankfurt. Ordered on-site, opened at home, and half the order was missing, and that's not the first time this has happened. I don't feel like driving another 20 minutes there.

Unfortunately, the food at this KFC wasn't particularly good; perhaps the staff was just having a bad day; that can happen sometimes. What really surprised me, however, was the level of cleanliness. In my opinion, it was very unhygienic: The tables seemed to have not been wiped in a long time, and the restrooms were also in very poor condition. Luckily, I only had to stand; I'd rather not sit there.

I actually like coming here. You wait for the late-night special and arrive at 10 p.m. Instead of the hot wings I ordered, they deliver crispies. I had to wait 20 minutes for my food, the fries were cold, and in the end, half of them were forgotten.

The woman at the drive-thru is absolutely unfriendly, but otherwise it's a good place!

Thank the cashier who was rude!!

The shift manager pocketed my 4 euros when I wanted to ask how much a cup costs

KFC as we know it. No surprises.

You just wait half an hour for your food every damn time and then something is missing!!!!

As usual, service depends on the staff. Sometimes good, sometimes bad, like any fast food restaurant.

What a disappointment! The fries were terribly limp and greasy, not even cooked through. The hot wings were still passable, and the chicken burger was tasty. But the most astonishing thing was that the table was completely unclean, and the "garbage cart" used to clear the trays was a complete mess. None of the staff seemed bothered, even though it wasn't busy...

The food we paid for never arrived. All they did on the phone was make excuses. A real dump. It should be closed immediately. No food, but €40 was gone.

The drinks are endlessly refilled and the food is delicious. The service isn't particularly good or bad.😆

You're looking forward to a delicious meal in an air-conditioned KFC when it's over 33°C, but unfortunately, there doesn't seem to be any. It was just as hot inside as it was outside. The burger was okay, but the fries were soggy, even though they should have been crispier in this heat.

It's not on the level of other KFCs.

A few hours after eating there, I experienced stomach pain and diarrhea. It could be a coincidence, but given the poor Google reviews, I don't think so. Something is wrong at the restaurant.

Vishnu amritha are the best here

There was hair in my wings. I wish I'd seen it there. Never again KFC!

Unfortunately, only three stars—simply because you can't get the iconic chicken pieces here. And those are my main reason for going to KFC. Otherwise, it's impeccable 👍🏼

Everything looks like KFC but unfortunately it doesn't taste like it at all.

He shouldn't be surprised why fewer and fewer people are eating there. It's not clean, the food isn't what it used to be, and it's not really hygienic either. Perhaps RTL should investigate this as well, and not just Burger King.

9 p.m., no milkshakes, no toys for the kids' box, no tea (the 13-year-old is offered a coffee instead), not all cold drinks are available, all ordering terminals are broken, the staff are completely overwhelmed, several items are missing from their order, but they are given to other guests first! They only notice after unwrapping the wrap that it isn't their order, bring it to the desk, and the wrap is only replaced upon notification... Some restrooms are closed, wheelchair accessible toilets are open, not particularly clean, and the trash can is overflowing. Standard KFC food.

Simply disgusting, the food is dry and tasteless. I ordered a large portion of potatoes, but they only added a small amount and said there was nothing left. Everything is dirty, and they work very slowly. The most tasteless place.

Overall, it's quite good, but the staff seems anything but motivated. I was there this week and was simply ignored while ordering. Instead, the staff preferred to play around with their phones rather than take orders. This also happened a while ago: while ordering, they also played around with their phones the entire time.

First of all when we arrived for lunch the machine to order gave us an option of changing the language to english but then kept reverting back to German. Not ideal but hey we carry on. We then managed to get our order complete and the pay function wouldn't work at the machine so we had to ask a member of staff to help and transfer the payment to the counter. They did help alot. We then received our food and to say we were disappointed would be an understatement. To be honest I wouldn't even want to feed it to a dog. All in all a very bad experience only made slightly tangible by the helpful staff. Would definitely not recommend.

I usually go to the KFC on Hanauer Landstraße or in Nordwest-Zentrum, but this time I was near Borsigallee and was hungry for KFC. So I went there. I ordered the Bacon & Cheese as part of the meal and got a piece of chicken with it. It's a shame they no longer serve 7UP without Zero, but I'll just drink a Pepsi. The employee was very friendly, and my food came very quickly. Unfortunately, the "bacon" in my burger was a 2cm wide, hard slice – like chewy meat. I couldn't bite or chew it. After that, I wanted to eat my piece of chicken. It looked like a piece of breast meat. But in reality, it was a big lump of bone, and there was only 1cm x 2cm of dry meat. The rest was just a big breaded hunk of bone. I left everything and left. I won't eat there again. I usually like KFC, but I won't be going back to that store.

A terrible service: If you can't place an order at the machine, the cashier won't take it. Even when I explained why, he demanded I go to the machine. Finally, after a long discussion and a demonstration at the machine, he took the order. Proof that he didn't want to, because he could do it anyway. On top of that, we waited 45 minutes for an order at the "fast food" restaurant.

One star is even too much very unfriendly staff we only got our food after 45 minutes

Unfortunately, my visit to KFC was very disappointing. I had to wait a full 35 minutes for my food. Far too long for fast food. Another customer left before me because of the wait. The employees seemed visibly overwhelmed, which was also reflected in the condition of the restaurant: all the tables were dirty and hadn't been wiped. Overall, a very poor experience that definitely needs improvement.

It's KFC... The meat was okay, but coleslaw and gravy were forgotten, no sauces were included, and all the extras were missing. Considering I spent €62 with you, I have to say it was terrible. I waited for an hour for you to forget almost half of it. If I weren't so lazy, I would have gone again, but I figured, 'What the heck, I'm not going there again.' Sorry. If you really want KFC, go to the Hanauer.

We already suspected something was wrong in the store, since the customer before us had already had dry meat. The employee just looked really annoyed. Our meat was absolutely dry and inedible. The health department really should be there! On top of that, the coleslaw was expired.

It had nothing to do with pizza... simply inedible... I don't recommend anyone... I'd love to go to the northwest center

Ordered via drive through the 3pc original box and extra hot wings. We got home and realized they only gave 2 original pc and changed it to 3 hot wings. Basically it looked like they ran out of original chicken and thought it’s best to replace it with hot wings. The idea is okay but there was no information whatsoever about this change and this is Not okay! We have ordered the original chicken meant for our kids. Now we have spicy chicken wings.

Friendly, but forgot two portions of fries that were part of the bucket. Unfortunately not checked and noticed too late. It was too expensive for that.

Just wanted to quickly say thank you for a night full of stomach cramps and brisk Otto. You immediately notice that quality is very important here!

When I was there, the chef touched my burger with his hands. When I asked him about it, he said I'd make you a new one and then picked out the smallest chicken for my burger. When I asked him about it again, he cut the chicken in half again in the other room

Food was delicious and the food came to our table quickly 😊 the only disadvantage was that it was way too warm in here, otherwise it was great 👍

It takes to much time to get the food ready and it’s dirty

A branch with 2 well-known chains doesn't even manage a daily turnover of over €3,000. The Franchies have systematically run the store down. Burgers are cold throughout, expired food is labeled with new times. Dirty tables, toilets.

I've known KFC for a long time, even from the USA, and it was the worst fried chicken I've ever eaten. Never again

Have you ever tried it? Such small original chicken parts. Please . Then welcome here

Team is very bad specially karishna the shift incharge took mobile from workers and give fake compliment in review.

Very bad team specially Krishna who is shift in charge always miss behaving with customers and workers and stealing cola bottles from kfc every night

A poor employee had to take care of all the orders (KFC and the second one). Unfortunately she had no idea how to prepare anything, so apart from pizza nothing was possible. A thorough cleaning of the tables and floor would also have been urgently necessary

I ordered Menu for 16.18 euro, and realised that I need more Ketchup. I asked cashier to give me one more ketchup, and she said that it costs 50 cents. Reallyyy???!!! For 17 ml ketchup? I paid for the menu already, that shouldn’t be any extra payment.

They were very friendly and helpful when ordering and it went quickly. Unfortunately, 2 people cannot hold 5 positions at the same time. Looks like a win!!!

Hello, I have already gone from KFC borsigalli. Wallahi the Indian boy is much nice and happy. I think his name is Krishna .. I'll tell you that you have to go to a mall .. much helpful staff ..

I like KFC, the best fast food restaurant in Germany. And the service here has gotten better and better. But when I buy offers, I expect them too. I got 4 plus 12, I got 2 plus 12. Unfortunately, I only noticed it when I got home

Worst KFC Super oily chicken, over cooked, soggy.. One of my worst KFC experiences

Kfc team very helpful and friendly

Dirty and unkempt considering the store was newly built. The employees don't understand you and you wait a long time for your food, which is usually served cold.

Absolute disaster! 1 employee at the checkout and he hardly speaks German. Ordering takes forever and food doesn't taste fresh. No recommendation!

Pakistanis don't want to work like Pizza Hut in Hesse

Unfortunately my food was completely cold and the chicken was so dry that I couldn't eat half of it because it was just too solid 😅 Unfortunately the quality has deteriorated extremely... It's a shame

**Incredibly bad – never again!** I got a combo box from KFC on Borsigallee 33A and it was an absolute failure. The fries were ice cold and had a disgusting taste, like they were ancient. The hot wings were actually *cold wings* and tasted like they came from an old laying hen. The chicken part looked like it had been scraped off the street - and that's how it tasted: totally rotten and disgusting. Worst part: I can barely get this horrible taste out of my mouth, and my tongue feels furry, like I've eaten something spoiled. The American chicken baron has absolutely failed here. This restaurant is an imposition and should actually be reported to consumer protection. It's a shame that you can't give zero stars here. Absolutely disgusting - I will never enter this disgusting restaurant again.

Can there be a worse KFC in the Rhine-Main area than on Borsigalee? Hard to imagine! Disinterested, bored staff on the lookout for the customer. You can save yourself the drive in, you'll starve in front of the intercom. Luckily there are other fast food temples a few meters away.

Unfortunately not a positive experience. Restaurant and tables dirty, partly littered. The toilet and sink were unappetizingly dirty and there was vomit (?) on the toilet seat. Eating took forever and different chicken pieces than ordered were served without comment. The taste was good, but despite the 'offer' it was disproportionately expensive. All in all, not worth visiting again.

Were at the drive in, ordered a menu and a citizen and for the sixth time forgot the fries at the menu. That doesn't work at all. The best thing I would do is give zero stars, but unfortunately it doesn't work. I'll just give this restaurant one star and I'd rather go to Hanau

A little cramped in the store but orders are prepared quickly and the staff is friendly. The toilet was pretty dirty though.

Ordered through uber eats. Part of the order was forgotten (it can happen, but it's not that bad). I contact the Uber driver and he tells me to call KFC (sounds understandable). The gentleman at KFC didn't WANT to help me under any circumstances. I called several times and each time he hung up (see attachment). In the end the gentleman from KFC seriously says that I should call the Uber driver and send him to KFC. Are you serious? What kind of service is this? I hope this comment discourages as many people as possible from ordering from you. What horrible service, unbelievable.

1.5 hour waiting time. The food never arrived. The branch neither responds to the customer nor to Lieferando.

Not recommended, Meat dry and hard, both the taste and texture were not as usual. Drinks were tasteless, apparently the syrup in the drinks dispenser was empty. Shame about the money

The door to the toilet is open. Tables, chairs and floor are dirty. 😔

First time in the KFC, there are hairs in the food. And not only one hair but multiple hairs. Especially in the french fries. We found three threads of hair in a single medium size french fries. And all the tables and floors are dirty. I do not recommend it to anyone. Huge hygiene problems

Friendly staff and quick response from Krishnaa Team Thank you

Food was ordered at 5:45 p.m. and was supposed to be there at 6 p.m. After calling 3 times it was finally delivered at 7:50 p.m. This is no longer fast food

Incredible juice shop, waited a whole 30 minutes at the drive inn even though there wasn't a single customer there! Employee with food in hand and walking through the store. The food was an absolute disaster! old fries,

I'm not surprised at all by the negative reviews! Long waiting times in front of the intercom and further in front of the pick-up window! My burger was so “warm” that the cheese didn’t melt! That was definitely the rest of the afternoon… The only thing that improved at KFC was the fries! Thanks for nothing.

It's not what it used to be. The coleslaw is getting smaller and smaller... the seasoning on the hot wings is becoming less and less. The price is always outrageous for what you get. But all the fast food places don't care anymore.

Everything dirty, leftover food on the tables, no thanks

Biggest siff shop. Something is always missing there. Apparently no Pepsi, no sauce, no milk for coffee. Where can you find something like that?! Only experienced here. Really catastrophic condition

Simply fast, practically good, unfortunately they don't understand German very well

Unfortunately shift manager now is not very friendly

Hi Food was ok but service zero Waiting 35 minutes for food After 25 min ask for money back and they didnt want to give us any money Not recomanded

Disaster!!!! Take away their license! Order still hasn't arrived after 90 minutes Luckily I haven't paid yet

Ordered food via Lieferando, just under €40. The order was never delivered and I couldn't reach anyone at the time. I have contacted Lieferando who say KFC refuses to refund. Call KFC, they keep putting me off. Don't get any further. Suddenly everyone can't speak German. Rip off!! Don't order there!!!

Always eat cold and an order takes 20 minutes and always uncompleted order.

Worst kfc in the world. Staff unfriendly and rude. The whole restaurant is dirty

Krishna and team was very friendly and food was very tasty Thank you krishna and team

The food was fresh and I like the service from Krishna and his team.

I recently visited Borsigallee KFC and was impressed by the friendly service by Krishna and team and of course the flavorful food!!! The Original Recipe chicken was crispy on the outside and juicy on the inside, just the way I like it. The mashed potatoes and gravy were also delicious. I appreciated the clean and welcoming atmosphere. Overall, a great experience and I'll definitely be back for more of that finger-licking' goodness!!!

Food ordered yesterday only arrived after 1.5 hours. All of the side dishes were missing when I called them 15 times. I was rudely told on the phone that she would send her colleague out again because he had made the order. No apology, nothing, of course the two supplements didn't arrive. So we called again and as expected no one answered the phone anymore, very disappointing and a total bummer.

Poorly organized and the kitchen didn't look trustworthy. Maybe just an exceptional day but for us it was subpar.

Disastrous delivery and inedible food My order from KFC was an absolute disaster. 1. Waited an unbelievable 1.5 hours for our order. This is completely unacceptable for a delivery service and shows a blatant disregard for the customer's time. 2. Impossible food quality: When the food finally arrived, it was ice cold. It was obvious that the food was packed hot as the paper bags were completely soaked. This is not only unsavory, but simply disgusting. 3. Absolutely no value for money: We spent €40 on this disaster and couldn't enjoy a single dish. This money is wasted and I feel cheated. This experience was simply disappointing and frustrating. KFC should be ashamed of offering such poor service. I cannot recommend this delivery service under any circumstances.

awful experience, they changed my order

A nice place to eat delicious ice cream!

One star deduction only for the drinks, which are only available as light or zero, otherwise a very nice little pretty shop, nice staff open to questions and best of all, no one is annoyed or otherwise has the feeling that they don't feel like it. Please finish the drinks otherwise her just very very good 👍 Thanks

Great place for delicious chicken, I recommend it

The team was friendly and helpful. Especially salesman Krishna hospitality was commendable. Keep up the good work. Thanks a lot.

Smaller, much too expensive and the food is not enough for you, much too expensive and the service is no, if you go there as an illiterate, you won't be served properly and they leave it and don't even try to ask what the problem is and the boss is there, Apparently doesn't feel like working there at all, so I would rather get something real from the chicken stand for less than half the price and then actually get something to eat and not keep saying that it's not what I ordered 😝❕️

The salad was nice and crunchy and the meat tasted delicious too. Nice staff

Small but fine and cozy place. Very friendly personnel!

Good morning, I have placed an order with you with order number F9JH7C. My order is a 1 Big Home bundle for 4 people. I only received the burgers and fries and a children's menu. But the chicken wasn't included in my KFC order. just the burgers. and I have no answer from KFC Borsigalle Frankfurt. Last but not least, I have a few relatives at home waiting for my food order and all we got was a 5 euro burger and fries. Very dissatisfied with this order, I always order from your site but am very disappointed with this order.

Sticky tables, cold food and if you want to change the food you get attacked too! The phone keeps ringing in the background, which is extremely annoying! I'll never come to this branch again!

The food was quite good so far, the rooms weren't that great, very loud and cramped and the prices were also very expensive.

Food was cold and the chicken wasn't cooked through.

Very tasty food from everyone friendly staff and clean shop keep it up. Always happy here.

The store is just bad. We will definitely not recommend the store or visit it ourselves. The store doesn't deserve a star (but unfortunately it doesn't work without one) Unfortunately, GOOGLE does not publish the REAL STORY.

I really enjoy eating there, but the prices are getting more and more outrageous. A pity.