Burger King Bergen Enkheim in Frankfurt am Main

Good food. Very friendly staff. Full and satisfied, I left.

It's simply very expensive these days. Special burgers often cost over €10 (without a meal), and are still only average. This branch also doesn't have an ordering kiosk. The service staff is friendly.

Very bad Burger King, the food tastes like it was saved and reheated, the fries are inedible, taste a bit floury (hard to describe), and the burgers are almost empty. (Nothing against the service, but the food is 60% of the weight in something like this.) Not recommended.

I've been without a milkshake for so many times, and then finally I got one again. I wanted chocolate, but there was only ONE DROP of it in it, and that happened several times! So it didn't taste like chocolate or anything else. I complained, but there was no response or refund. I won't come back! I at least hope the hygiene there is good and it's not like it is in the US.

Personal service at the counter Plenty of space and good parking Food ok

Should employ competent cashiers.

Is this a joke? 1 regular Whopper Meal 1 King Nuggets 9-Eat Meal for €29? The King Nuggets were lukewarm. The fries were old. The Whopper was okay. After 2 hours, we both got severe stomach cramps, and the evening was ruined. Never again!

07/31/25 The place is relatively dirty. We had various long chicken (4 people), and we were sold a cheese dip that was supposed to be warm for dipping the burger. After we had the cold cheese on the table, we were told that the device for heating the cheese was broken. If the motivated employee had told us this earlier, we could have saved ourselves the cheese. I don't have to go to Borsigallee anymore.

Unfortunately, the quality is very poor. This branch has already been closed due to hygiene deficiencies, and there were media reports about it. My post keeps getting deleted.

Not recommended. I was there two days ago after a long absence and won't be back anytime soon. There was one other customer besides me, but the drive-thru was empty, yet it took a good 15 minutes to order. The staff should be made more aware of hygiene. As someone who works with food, it's incomprehensible to cough into your hands and then just go back to working with food with your bare hands without washing them properly. That's a no-go. Perhaps a visit from the health department would be a good idea.

I had a great experience at Burger King! The food was fresh and delicious, the service was quick, and the staff was friendly. Definitely coming back.

I’m really happy with my visit to Burger King. The service was fast, the staff was courteous, and my meal was perfectly cooked. Great job

I ordered today at 8:49 pm and the food arrived at 10:20 pm. It was a disaster. Everything went cold. That's not normal. I didn't order anymore...

Very satisfied, everything was great

Very nice place to eat Friendly workers

I've never experienced anything like this before. Today, Wednesday, June 25th, at 5:12 p.m. after a long day at work, we ordered a bundle for four people worth 30 euros. Our order arrived at 5:46 p.m., but two burgers were missing. When we called the branch, we were confronted with excuses. When we told them where we lived, the branch manager in charge that evening simply said, "Phew, that's quite a distance." He didn't want to deliver our burgers, which led to a heated conversation. Finally, the branch manager simply hung up! This is the height of outrage. We called several times, but each time he hung up. After much back and forth and our threat of fraud, the branch manager finally agreed to deliver the two missing burgers. It is now 7:19 p.m., and our burgers are still not here. We have been repeatedly put off. The doorbell just rang, and after over two hours of back and forth, we received our order. Aside from the fact that the first burgers and everything else were completely cold, it was the worst delivery experience we've ever had. I will definitely never order anything from Burger King or this branch again, and I advise everyone not to!

We waited forever, only to receive the wrong burger three times (each time!). That was truly the craziest thing I've ever experienced.

Friendly staff Burgers tasted good New experience with Burger King

Very nice team, very tasty and fresh food, friendly service

The restaurant is very bad. The staff are rude beyond description.

The air conditioning has been broken for 15 years, the restaurant is dirty, and we don't even need to mention the restrooms. No investment has been made here in a long time. Cashiers work at the cash register and in the kitchen simultaneously with dirty hands due to understaffing.

Yesterday I went to BK for the first time since the scandal – today I immediately regret it – my stomach is acting up. The store was empty. The burger was "freshly made," but who knows how long the patty had been sitting in the drawer...

The Whopper and curly fries were delicious as always, just like a franchise. The service, however, was a complete disaster! There was a single employee at the counter, who was also in charge of the drive-thru. Even though we were second in line, we had to wait almost 20 minutes for our two meals to arrive on our trays. The poor communication only made matters worse. A line stretched across the entire store after us. Slowing down and eating is fine, but not at Burger King.

The food was delicious and arrived quickly, and the place was moderately busy. There's no need to describe what Burger King food is like; I think very few people are familiar with it.

Always fresh burgers compared to some other branches!

Ordered vanilla milkshake and fries. Milkshake was sour and fries were also not edible. After I brought it up, I was told that it was so normal. I was still offered something else, but there was no money back. Because I found it disgusting, I didn't take anything else and just left the store.

Really is the manager right now and this shift need to take a big long training how to deal with the people this is not normal really 👎🏿👎🏿👎🏿👎🏿 If you mean to treat people so ugly and bad, you will not hire such a person zero communication zero whatever

I ordered two menus and both menus felt a problem and no one answered the phone

Fast food with a wait of >15 minutes. The lunch break will be over quickly! It's shocking that the food was kept warm for so long that it was almost cold again by the time it was served. When I unpacked it, the burger was poorly assembled and parts of the toppings were lying on the paper next to the burger. While waiting I was asked 4(!) times if I wanted my food packed to take away. Conclusion: chaotic, unstructured and very, very slow Never again

An absolute disaster. The staff is a disaster. They treat customers like little children. They have a completely bossy and unacceptable tone. Hygiene is a foreign concept. This was the first and last time I was there.

Order via Lieferando at 5:08 p.m. delivered at 6:57 p.m. The driver said they only have 1 driver then they should specify the times in Lieferando Then, after almost 2 hours of waiting, our order arrives cold, completely dry and incomplete - we ordered 1 bic Mac menu 2 cheeseburgers 1 chicken burger 1 fries 1 happy meal with chicken nuggets and fries It was ordered for my sons and me and of course the complete happy meal wasn't delivered so my 2 year old son was sitting at the table and his food wasn't there, although that's not true. Fruity and toys were there. He probably gets tired of it 🤦🏼‍♀️

I ordered a wohpper today, the burger is completely ruined and you can't eat it ever again

The fries are nice for stuffing joints 🙏🏾

Everything was great, nothing to complain about except perhaps that the employees had to enter the order codes by hand via the app and the customer couldn't scan them themselves. A bit complicated to use.

A Burger King. There's nothing more to say.

Ordered the food and it came cold. The only thing that was warm. That was the fries. Otherwise the burgers are all cold and in response you get everything freshly made but the holding times were definitely exceeded and not even the cheese was melted. The cheese was cold. It was nothing. If I could give stars as I wanted, I would give - stars. After a long discussion with the store manager, I got my money back, but he didn't want me to complain to Burger King. That was my last visit to this Burger King

I didn't like it at all. Waited around 20 minutes with 8 customers until the conversations in the cooking area were over. The residual waste bins were overflowing and the tables had not been wiped down. The three men in the kitchen only had themselves to do. Finally, a guest complained about a meat pad that wasn't fried properly. 2 adults, 2 children. 38 euros No more desire.

The meat just looked disgusting, I have no idea why I still ate it. This made me sick and I struggled with it in my stomach all night.

I wanted to order something with my boyfriend and I accidentally promised myself and ordered a meal from Mcdonalds and then the employee said I now have your number and now call the police and he wanted to explain in detail what I had done and have done He explained to him that you can also be promised and then it all got too stupid for me and I hung up

More modern and better than the branch on Hanauer.

The shop, TipTop you can't say anything about it, but this delivery service is the worst I've ever seen, I wait 60 minutes for my food (normal waiting time is 50-60 minutes), the food doesn't come, I wait another 60 minutes, it doesn't come again, then I call and I'm told 20-30 minutes, just cheeky, for 40€ I wait 150 minutes, that food **ALWAYS** arrives cold, you don't have to put up with something like that.

Were there late in the evening. Unfortunately, since all burgers are always freshly prepared, it takes quite a long time. There were also only a few employees on site so it felt like it took even longer. Restaurant is ok. Cleanliness 3. Tables were dirty and no toilet paper.

-Food cold and hard -Delivery takes at least 2 hours -Meat completely raw

I ordered there and just didn't get it, but I paid in advance

We on October 26th on site and stood in the checkout area with 4 other guests. The staff was in the back area and didn't acknowledge a total of 6 guests. After more than 5 minutes we left the restaurant. I can also spend my money at the competition, apparently the store is doing so well that you can ignore customers. By the way, it wasn't the first time, so this time a review. Next door there are MCD and KFC to choose from.

Excellent service, quiet place and space outside and inside 👍

I was here on a Sunday evening and was served more politely than in any other branch before. The food came quickly and was up to the chain's usual standards. Unfortunately, there is still a slight deduction because the fries were barely lukewarm when they landed on my tray.

Worst branch I've ever been to. There's one good thing - I'm cured. Never again Burger King no matter where. The food was cold. The employees don't understand each other and move like snails. Everyone is constantly looking for something. Zero organization behind it. Cuts are more or less covered with a plaster and the food is then touched with it?!

Classic Burger King, nothing more, nothing less. But it was clean👍

Like anywhere, you know what you're getting

Gave up after three tries. Every time it was said: No milkshake today. Buy yourself a new machine.

So we've been here so many times now and unfortunately never really happy, it's a shame... In addition, you can't get anything at 11:45 p.m. even if it says that they are supposedly still open.

You should put monitors where you can order, not just sit at the counter with employees. As do the McDonald's

It’s ok if you have a promo code

Burger better than MC and great service

Old branch, no self-service terminals

You can't expect friendliness here. And unfortunately it wasn't clean either, including missing hygiene items such as towels. Tables massively dirty. The food was delicious, but unfortunately almost cold.

This is the third time that has happened to me and always with the children's menus, this time they forgot to give us water on the menu. I don't know why they do it when I come home. I have seen it. They are like mini thieves.

The lady who met me on June 15th Served at 24 at 5 p.m., I wasn't in the mood at all... rude, almost impertinent. The sun doesn't shine brightly on me every day, but I at least try to stay friendly. This person's bad mood even surpassed the carelessly clapped together and sauce-dripping mushy plant-based 🍔, which actually only tasted like indefinable sauce. As I said, I'm really not the complaining Karen next door, but that wasn't my first bad experience with this branch.

Drive in is incompetent, better go in and order. There are mice running around outside and it's not a nice atmosphere. Food as acceptable as in any Burger King.

Super nice staff, even though we were there 10 minutes before closing time, at midnight, we still got fresh food and were allowed to sit there and eat. Many thanks again to the nice gentlemen behind the counter.

I thought that a simple order wasn't asking too much. Apparently yes... At full price, almost half of the order was missing. It's unbelievable how incompetent people can be that you can't even manage a simple order🤬💀

Thursday lunchtime at 12:45 p.m. and only one employee at the checkout and one in the kitchen. After waiting 10 minutes without being able to order, I left again.

Catastrophe!!!!!! Sunday 1 person served!!!!! 30 people in line. Waiting time: approx. 45 minutes

Good friendly service at the drive-in counter.

Please wait 6 minutes for faster service. 3 people worked on one order.

Delivery service parks right in front of the entrance and blocks everything!!! What kind of drivers are they? Impossible

Burgers are delicious and freshly prepared and even the fries are good, which is not always the case at every Burger King. I'd love to come back 🤤🤤

Actually a Burger King like any other. Tasty and ok for the price. But the employees are simply great! They don't let themselves be disturbed and always have a smile on their faces. Visited on February 1st. 13 o'clock.

Delicious and fresh. Everyone very friendly

First Burger King that is neat, clean & staff is ultra friendly!

Ich habe die Burgers persönlich und direkt an der Kasse bestellt. Der Burger war extrem lecker, weil er auf einem echten Grill und einem echten Feuer zubereitet wurde. Der geschmackliche Unterschied zu anderen Burgern in der Stadt ist deutlich zugunsten von Burger King. Deshalb ist der Preis hier etwas höher. Die Pommes sind angemessen gesalzen. Das Personal ist sehr freundlich und zuvorkommend.

Sehr freundliches Personal aber die Geschwindigkeit lässt zu wünschen übrig

20 Kasım akşamı eşimle birlikte yemek yedik temiz lezzetli uygun fiyat çıkın çıkın gidin.....

Wer sich über die getätigten Bewertungen wundert ? Lokalität selbst aufsuchen..Man darf keine große Erwartungen haben , wenn man so einen Ort in dem Umfeld besucht.

Nach langer Zeit waren wir bei Burger King gewesen. Ich bestellte einen Chrispy Chicken als Menü und meine Begleitung Chilli Cheese Pommes und Chilli Cheese Nuggets . Der Burger war schön warm frisch zubereitet. Kamen aus dem Kino um 22:30 da nichts offen hatten wählten wir Burger King. Ich muss sagen die Pommes waren kalt wenn ihr die nicht zuerst essen tut werden die sehr schnell kalt. Umso leckerer schmeckt der Burger wenn man lange nicht gekostet hat. Der Mitarbeiter war freundlich waren zufrieden deswegen von mir 5/5 .

Das war der 1. Burger King, bei dem es schön sauber war. Das Service Personal ist sehr freundlich

Hatten kein Rindfleisch da, das war die erste Warnung bevor mann bestellen konnte. Ist schon komisch, in einem BürgerInnen. Dafür hat Dr Cryspi chicken und die Pommes geschmeckt, war beides frisch und heisst.

Brötchen alt, und das ist leider sehr oft so.

Das Essen war sehr lecker. Ich mag eigentlich kein Döner, aber der ist gut.Kann ich nur den Dönerladen Weiter empfehlen

Essen war gut, sehr laaaaange Wartezeit im Drivein obwohl ich das erst Auto war u.d innen nicht viel los war, Standardmenüs bestellt.

Wenig Leute für ein Fastfood Restaurant.

Einmal im Jahr gehe ich ins Burger King. Die Toiletten sind allerdings eine echte Katastrophe. Es riecht unangenehm, es gab kein frisches Handtuchpapier , der Mülleimer sieht aus als wäre er tagelang nicht mehr geleert worden. Am schlimmsten jedoch das eine Urinal. Es ist verstopft und mit Urin übergelaufen. Pfui! Nach zwei Tagen bin ich erneut dorthin um zu sehen ob sich was geändert hat. Leider nein!

Der Whopper hat gut geschmeckt. Aber die Wartezeit hat gefühlt 10 Min. gedauert, bis ein Menü fertig ist. Sonst war alles ok.

Der Boden klebt von den Softdrinks und wenn man draußen sitzt, sitzt man direkt neben der Tankstelle, die sehr laut ist.

Toiletten absolut indiskutabel! Geradezu ekelerregend! Mitarbeiter an der Kasse freundlich.

Essen gut,Service gut, Ambient konnte ein bisschen saubere sein.

Naja man kann nicht Mal digital bestellen. Das führt zu sehr langen Wartezeiten.

Gutes Essen aber ziemlich teuer ist halt fast Food

Die hinter dem Tressen hat nicht wirklich Lust zu arbeiten aber sonst ist alles okay

Sehr dreckig zu wenig Personal Zu Mittagszeit nur eine Kasse geöffnet 🫣

Lange Wartezeit auch bei wenig Kundschaft

Burger King ist einfach liebe. Die Chili Cheeseburger sind die besten!

Ich besuchte diese Gastronomie und musste feststellen, dass die Bedienung zu meinem Bedauern große Teile meiner Bestellung vergessen hat. Da dies leider nicht das erste Mal war, habe ich mich im Restaurant beschwert und erhielt meine Bestellung und ein frei Getränk. Fehler sind in meinen Augen ein Zeichen der unprofessionalität, jedoch ist Rücksicht und Verständnis sehr wichtig und wurde von der Bedienung gut angenommen und angewendet. Alles in allem ein eher unzufriedenen Start, aber ein Glückliches Ende. Das Essen war in Ordnung, aber geschmacklich ist KfC besser. Die plantbased Varianten sprechen aber für Burger King. Müsst ihr wissen. Mit Hoffe auf Besserung, Ich.

Wie immer langsam aber souverän. Fast Food war früher.

It was ok I guess . Not the best , not the worst.

Fast food macht was es soll - schnell den Hunger befriedigen.

Nette Mitarbeiter burger waren lecker Komme immer wieder gerne vorbei

Amazing indigestion for the price. Try dipping your cheeseburger in Fanta. You won't regret it!

Wie sowas noch offen sein kann…