Kentucky Fried Chicken in Frankfurt am Main

I really like this particular KFC. Very friendly service and typical KFC food. What I find special is that the food is usually freshly made because the place isn't that busy. However, you do have to wait a bit longer.

Bad service, super slow, food ok

Employees don't understand anything, food tastes good

Everything was okay, tasted good. Mr. Chauhdy is helpful.

Brooo what is this place, this is sooo run down, food is all slapped together it doesnt resemble like anything, everything is dirty, the tables the floor, lights around the restaurant are broken, like what happened here, and it's like this every single day....

I have been experiencing a wonderful time every timenI vibis KFC. The food was fresh, tasty, and served quickly.I had been to many KFCs but this branch is stands out its clean ,welcoming and has an attractive atmosphere. A special mention to Kavitha for her exceptional service — she was polite, patient, and made sure my order was perfect. It’s rare to find someone who serves with such a warm smile and genuine care. Thank you, Kavitha, for making my visit extra pleasant!

The food was tasty but we had an unexpected show of two little mice (how)

I came and ate when the door opened, it was warm and so delicious.

I had a great experience at KFC! The food was hot, fresh, and delicious — exactly what you expect from KFC. The chicken was crispy and flavorful, and everything was packed neatly. Special thanks to Kavitha, who was working alone during my visit. Despite that, she handled everything quickly and efficiently. My order was ready fast, with no mistakes. She was polite, focused, and clearly hardworking. Amazing service and tasty food — highly recommended!

No, definitely not bad food and even worse is staff

They only take orders from the digital menu. Service is a bit slow but the food is fresh and hot. I recommend it.

The staff failed to point out that the special Squid Game chicken boxes were out of stock and refused to accept returns.

Big mistake...I was already dissatisfied with the service there, but the home delivery topped everything. Took 2 hours for delivery until the order was simply marked as delivered via Wolt. The food there was cold and smelled strange. As a result, I didn't eat it and they didn't want to refund my money. Keep up the good service. It's a shame considering the good food, which other KFCs do much better.

Slow people when they work in front of customer

For the quality, it's not worth €30 to me. The Squid Game burger bun came straight from the chemical industry and tasted raw. I can easily make the mayo myself using cement and melted plastic straws.

Worst KFC ever. Ordered, had to wait 20 minutes and only chicken was ready. Chicken had been sitting on the counter for 7 minutes and was lukewarm to cold when order was called ready. No Fries, because they ran out of cheese (ordered chili cheese fries). After complaining about the lukewarm chicken, the guy behind the counter simply told us that the Korean chicken supposted to be served lukewarm (?!?!?) Unbelievable, we asked our money back and went somewhere else. 11 euros for the below, that's just a joke! Unfriendly staff, no airconditioning and Terrine service. Never again!

Ordered a bucket of chicken to take home for 20€ but what I got was a box of chicken. Very bad. Not okay at all. The price is also way too high. Not worth it at all.

The staff touches the potatoes with their hands without gloves, the prices are like in the neighboring Georgian restaurant, as for a cafe of this level it is very expensive

I recently went to KFC with a friend because we were just craving something quick and hearty - and we weren't disappointed. The chicken was really crispy and juicy, exactly how you want it. I particularly liked the bucket for sharing - super practical if you don't know exactly what you want and just want to try everything. The dips were also delicious, especially the honey mustard. The staff was friendly and, despite being busy, pretty quick. Sure, it's fast food, but you still feel like you're in good hands. Everything was clean and the atmosphere was pleasant. I'll definitely go back the next time I'm craving chicken.

I recently visited KFC and am absolutely satisfied with my visit. The food was fresh, hot and really tasty – exactly what you would expect from crispy chicken! I particularly enjoyed the Zinger Burger menu – beautifully spicy and perfectly prepared. The fries were also crispy and well salted. The employees were friendly and quick, despite the store being busy. The branch was clean and the waiting time was pleasantly short. If you're looking for hearty fast food with a great taste, you've come to the right place. I'll definitely be back!

I have ordered big original bites bucket. But unfortunately it is very salty.

Across a lot of KFCs this one is a the best in my experience. A lot many times being fried chicken, you tend to feel that extra oil in food, however, every time I order food from here, that extra oil is never there. You are content and happy eating fried food. Coming to the staff - I was greeted by Kavitha, who always has a smile on her face and would make sure you have the best ordering experience. She made sure to suggest choices and options to help build my order as per my liking. All in All - Best KFC Outlet Though they discontinues the potato cheese bites, but that was one of the best vegetarian options to nibble on. But their Hot wings is unmatched and to die for.

Veggie alternatives are satisfying

Service was very fast. People working at night were very nice. Food was tasty. Will visit again

I would like to extend my thanks to the staff for helping me book the order even in rush hour. They were really quick and efficient in preparing the twister and hot wings. I find the taste better than other KFC outlets. Thank you so much for making my experience great.

The hot wings i ordered was so fresh and good. The manager and employees were so nice. They were working fast and i didn’t need to wait for my order

I ate my dinner at kfc zoo passage their chiken fried are very good specifically Crispy chicken.First of all this restaurant environment is supper.Also their manager Chowdhury and Sales man behaviour was too much good .I am really happy for their fresh food and manager behaviour.😊

Food was very tasty and fresh. The wings i ordered were perfect. I will come again. The manager/shift leader was very nice to me

Take 300 years. I've never waited this long for fast food.

Yesterday evening (March 22nd, 2025) at 10:15 p.m. we were still a little hungry and didn't feel like going to the usual fast food shops. Kentucky used to be really good, but now we were very disappointed. Ordering: Only possible via a terminal, I may be old-fashioned, but I prefer to talk to a person directly, I'll probably only be able to go to the kebab shop in the future. Selection: Well, it used to be better, we then decided on 2*2 pieces of chicken and a large fries, cost €16.59 What we received was: Unfortunately, we only discovered at home that there were 3 pieces of chicken, extremely dry, tasteless, no idea how old they were. The Colonel, much talked about by KFC, would probably be rolling in his grave at 2000rpm if he had to eat this. The fries were unsalted, limp and tolerable with lots of mayo. Conclusion: That was definitely the last time we ate at KFC, it's really a waste of money, there are better alternatives, even a zero diet is better than this food!

When you crave for chicken. KFC never disappoints you, same is the case with this KFC, staff is generous, food served was hot and fresh, thanks to staff Kavitha for her help and giving food with smile.

Best dine in place to visit. Staffs (Kavitha) are very good and kind. Good quality of food and timely service.

I would like to extend my thanks to staff for helping me book the order even in rush hours, Kavitha was really quick and efficient in preparing veg twister, I find the taste better than other KFC outlets. Thank you so much for making my experience great.

Ordered to take away for 9.50 euros, large fries were a joke, as I paid for large ones but only received small ones and didn't even have the sauce I had paid for. Bought here for the first and last time.

The restaurant has a very warm and friendly atmosphere. One of the employees, a blonde lady, was particularly polite and helpful. Since we were in a hurry, she got our order ready for us very quickly. We really enjoyed eating there and would definitely go back

Slow service and the foods taste was bland especially the chickens...

The food retains KFC standards with respect to taste as well as quality and quantity for the amount given. The service was excellent even at the time of rush hours due to holiday season. Staffs helped me to place the order and the order delivered to me not took long.

The food wasn't good, the employees barely spoke German and had to wait quite a long time despite the empty shop. It was generally my last visit to KFC.

the food took too long to prepare

We were the last guests there and got lots of leftover wings!

Nothing remarkable about this KFC

No dude, the locals don’t even have the ability to understand German🦧

Order is ignored and canceled after one hour.

Quality was good. The order was quick and fresh.

Very fresh and delicious chicken, amazing staff member (J) that helped me with my order. Will come again. Thank you 🙏

Good service and good atmosphere. Food is tasty too

Very good service!and foods are really fresh

I've been waiting for my food for an hour

Poor service, very disrespectful staff, food is just like they throw on you No taste no quality. Even 1 star is much for them

I have been a customer of kfc ostendstraße for 3/4 years. I love coming to your place, it's always super clean and perfect order. Although the employees change often, the branch manager is always very nice and nice, that's why I only come to you, it's important to give good feedback whenever and when the branch deserves it and this branch deserves a 10 for me! Thanks team!!!!

Unfortunately no parking spaces for customers

I have nothing to complain about the food. Everything very well prepared. The service was also good. But they only have 2 employees. The big problem: Lately I've been going to this KFC unit, and in the middle of summer, with high temperatures, the restaurant is like an oven!! Air conditioning always off, extremely hot place. And they have a playlist of 5 or 6 songs. Always the same. It gets boring and takes away your patience. Renew yourselves, and innovate! And turn on the air conditioning for the love of God!!

Incompetent, overwhelmed employees. Employees hardly speak German. Long waiting time despite the empty branch. Dirty tables. Food OK but overpriced.

I know why I don't normally go to KFC, this branch has confirmed it once again. Despite the empty branch, I waited far too long and my burger was dry. Tables in the store are dirty. Conclusion: Never again!

The grease stinks up the whole neighborhood, I hope the store goes bankrupt

I think it will be the last time I go to this KFC. Firstly the food is good but I had asked for ketchup and mayonnaise but they didn't give it to me. Secondly, I had to wait about 40 minutes for my order>:(

Employees are unfriendly and sloppy in their attitude and service. Setting d. Pretty disrespectful to the customer. July 30, 2024 3:00 p.m

Both already eaten on site, which really isn't particularly nice. A toilet is available for a fee and is somewhat difficult to reach. The delivery is even worse. Half of orders have already been forgotten several times. Then everything arrives cold. Only the Pepsi delivered, which you would actually want to enjoy cold with a meal, is at room temperature. A pretty pathetic performance really.

...got a lot worse. 25.6. Completely forgot the order, reacted rudely after complaining and then received cold food.

Good food.. a bit cumbersome that they only have two screens and one didn't work. But nice local. Not being able to order at checkout was a bit of a minus..

How great is it when you order food from Uber... and then 50% arrives Then you contact support and are told that KFC Zoo Passage has no prices listed for individual components, which is why no refund can be made. So I got a eon wrap and chicken instead of Pomeranian, mayo, drink and coleslaw... Top win for you!!!

Today we were in this KFC. And we were disappointed that there were two little mice running around in the guest room. Unsanitary conditions at the level. We do not recommend this place to visit.

Not everything can be ordered, staff dissatisfied and displeased, unclean and the waiting time is far too long. Very rude and unfriendly staff, no face mask or gloves........poor hygiene is unacceptable!!

I had the food delivered to me. The driver was standing in front of the neighboring kindergarten and appeared disoriented. I had to go out and receive the food, he would have been in the house next door to me. The shortage of skilled workers sends greetings. The food was cold and the cola was missing. I must be in great distress if I call there again.

Unfortunately the chicken pieces tasted like they were 2 days old. Dripping with fat as if they had been warmed up several times. But burgers taste good!

food amazing, staff friendly, pommes was great and they even gave me extra pommes as a welcome bonus because I was new to Frankfurt :-)

very clean KFC and nice staff would be happy to come back

Cold burger, 30 minutes of waiting, no traffic, missing order, old grease.

Made a return visit after vowing not to ... Big mistake... I ordered combo sandwich deal , Manager asked me if I wanted it hot. (Duh)... Sandwich came , not crispy at all , chicken overcooked and stringy, plus they are still adding herbs not in original recipe.... For € 11.89 I could barely stomach half the sandwich , was drowning in sauce plus the fries were half cooked and not even hot.... Pepsi was cold at least.... Guess after eating the Colonel for more than 50 years and working in culinary business just as long , I know what I am saying.... Will not return here but hope to find a KFC in Frankfurt that serves proper fried chicken.... So sad

The biggest problem at this branch is that the employees speak and read German very poorly. No wonder almost every order goes wrong.

Very warm food and fresh product

Excellent Food ,The friendly team

I ordered from the house. The employees were very polite and the hotwing was hot and very tasty. We would happily do so again

I ordered delivery and some items were missing from my order. I had to ask them back and they refunded me what was missing, but we had to share the food because the menus were incomplete.

But it really doesn't taste very good service and it takes a long time for the poor suppliers😢

Customers should pay close attention when ordering takeaway. Our chicken pieces were obviously old and/or over-fried. They didn't look like normal chicken pieces either. In addition, the dips we ordered were missing. I would refrain from visiting this branch again.

They didn't have any change to give me, so they owed me some coins. Well, so far so good... but I paid for extras to be added to my sandwich, and they didn't. So I won't be back.

I don't recommend it, staff are very plain, poor kfc here. Simply catastrophic

This is the first time I'm afraid to eat chicken at the KFC. Fries were cold. Burgers were actually nice but their original chicken pieces was something else. Like it has been burnt in the deep fryer but the smell of this chicken was the part that did not make me trust it. I did not finish Staff is actually nice just very slow and the restaurant looked really clean. After a complaint, they made me fresh new chicken and added the picture here. I think you can tell the difference on your own. Bumped form 2* to 3*

Bad food, meat was raw, not edible, bad atmosphere, everything was a disaster

The food was ok, it wasn't fresh and not very bad either. It tasted pretty good. The service was friendly but unfortunately also disinterested. I would have liked a little more commitment but otherwise it was good.

No chicken parts prepared at lunchtime at 3 p.m., very unfriendly staff

Unfortunately half the order was missing. The following was missing: 1 Pepsi 1 ear of corn 4 original bites 1 Capri Sun In addition, instead of 2 Lipton iced tea, 2 Mountain Dew was incorrectly delivered. It's a shame that the delivery was not complete and was delivered incorrectly. Except the order came mushy and the drinks warm.

Very quiet and less busy than the other branches.

I have been here a 6 times or so over a year but in 3 cases I left without food because of issues. In two cases I tried to use a machine to order and the staff started shouting as apparently he was sold out or closed (even though it was not closing time yet, could hardlyunderstandwhat he was saying). This is very poor service and I seriously consider not going here anymore. Pity as it is close and food decent but I prefer to keep my good mood. Edit: things seem to be improving, an extra star.

Terrible service & terrible staffs, waiiting for more than 30 mins & the staff said he doesn't have any idea when the food can be delivered.

I ordered a 6 euro box and got chilli cheese fries, not even a buger was available

Very bad service, order was not complete, not a nice atmosphere

There were no fries, burgers were cold, one burger was completely burnt and the mashed potatoes were brought twice with sauce even though there was no order. Not recommendable.

a little bit loud. But onething, you read the section on the back of your receipt and fill in a few feedback questions to get 1€ for 1 chicken, or 1 corn or 4 nuggets. After answering, you will be given a code. Take it to the order section and pay €1 to get one of these 3 options.

When I was there, I was told they were sold out for counter sales and were currently only offering delivery services.

Absolute DIRTY STORE, ordered food, half of it is missing and then you blame yourself and no delivery is made, something as arrogant as that, no no, never again

Long waiting time and no conditions...

Terrible service, bad food, terrible establishment, sorry for wasting money, I don’t recommend going🤬

The fries were oversalted and not exactly fresh. I thought the chicken strips were underdone.

Wartezeit für Bestellung 1 Stunde

würde ich auf keinem Fall weiterempfehlen !!

A comida sim estava no padrão mas só havia dois funcionários trabalhando, o atendimento não e bom

Der Double Kentucky BBQ Zinger Burger war außergewöhnlich gut!

Ich hatte über Uber Eats bestellt, kam auch zu der angegebenen Zeit in 1h. Statt einen Eistee habe ich Mountain-Dew erhalten, vermutlich aufgrund mangelnder Getränke im Laden. Die Hotwings waren noch warm genug und lecker, der Colonel Burger etwas trocken aber trotzdem lecker. Preislich gesehen leider etwas zu teuer und die Magenschmerzen sind nach dem Essen bei KFC fast zu unvermeidbar. Werde definitiv noch öfter bestellen, das aber nicht im Wochentakt sondern eher 1x im Monat.