McDonald's in Frankfurt am Main

Child playground is closed without explanation after 2 years is the same

Too incompetent to pack the order. There's almost always something missing. There are three other people in front of me who were missing something. Wrong sauce packed, nuggets forgotten, chicken burger looks like someone sat on it. After checking the order for completeness and opening all the items, they're naturally cold when I get home after picking it up. Thanks for the great service. Never again.

Very disappointed no supervisor on site. Very bad employee relationship. I was there today with my girlfriend. An old man served me in the MC Cafe. He didn't feel like it and after 20 minutes he made 3 cappuccinos without a spoon without a bottom plate. The cafe was made very poorly, everything was cold and smelly. And his relationship was very rude. In my opinion no money should really go there. Very very bad service. Really disgusting.

Nothing tastes good, the cola has no fizz, the fries are dead, the chicken burger also smells strange

Waited for the order for 30 minutes

The staff is rude, very slow, when you get there you feel like you owe them something! If you choose a dish without any ingredients, they don’t care what you chose, they don’t pay attention to it! When you order ice cream, if they don’t have some kind of filling, they won’t tell you about it, they just won’t put it in and won’t offer you anything in return!

The older guy who worked at this place couldn't speak normally. He shouted at me 😓🥺😥😞😞 which caused me a lot of stress! I was scared of this man! I'm afraid of him, you can see on the cameras when another lady comes up to explain it! I have heart problems ❤️😓 he shouted and shouted at me for nothing 😓😞 I'm very sorry, unfortunately I didn't eat my breakfast, but that's the least of my problems, my heart hurts and it's not a joke! How can you treat a person like that 😭😭😭

Unfortunately, something is wrong with every order. There are no sauces, the wrong drinks, no fries, no cake. There is always something.

I used to go to this McDonald's often and found it to be one of the best. Unfortunately, that has changed completely. My last visit was a real disappointment – ​​and, to be honest, an imposition. I ordered yesterday at 3:50 p.m. - I didn't get my food until 5:00 p.m., and only because I asked several times. Otherwise my order would obviously have been forgotten. In total I waited almost 1.5 hours without any apology or accommodation from the staff. The food itself was a disaster: • The fries were cold and not well fried • The burgers were also cold, some of them not fully topped, and the bun was very hard and dry • The drinks (Cola & Fanta) were non-carbonated, the Fanta tasted like flavored water To make matters worse, shortly after eating I had a severe stomach ache, and my friends who were there with me also had similar symptoms - including diarrhea and feeling unwell. This raises serious questions about the quality and freshness of the products. Such an experience is not only disappointing but inappropriate for a world-renowned chain. There was no refund, no apology and zero service. I am seriously considering informing the health department because cold, possibly poorly stored or prepared food and this type of treatment of customers is absolutely unacceptable.

Children's birthday party for my son was mega organized, mega decorated, mega friendly and mega delicious, the food and the birthday cake was the highlight for €5 👌🏻👌🏻👌🏻 Thank you very much for that

Catastrophic conditions. Could be the next filming location for Team Wallraf. Staff deliberately avoids customers’ questions. For me, waiting times beyond 45 minutes have nothing to do with fast food. Orders disappear from the pickup monitor without anything being received.

Very disappointing! I waited over an hour for my food - completely unacceptable. When it finally arrived everything was cold. My drink (Fanta) had absolutely no taste, as if it had been diluted with water. The service was subpar: When I complained to the branch manager, I was treated rudely. That's not how you treat customers. For me that was the last time.

Worst Mces ever, I always order without cucumbers but always get them with cucumbers, just waow. I really can't recommend it any further. Employees only hear what they want. Because customer service doesn't give a shit.

Cold indoors, toilet quiet dirty

I can't understand the reviews... we were there on Sunday evening and the place was very clean. Our food was ready very quickly

Everyone is nice but the staff is a bit slow

The restaurant was very clean, the food tasted good and it was brought to the table.

Drive Through person was very rude, talked to two different cars at the same time and was yelling at us for not understanding, she was not talking or talking to us. For not making her rate badly she didn't even pass the bill. Food was okay though.

My girlfriend and I went here specifically for the Pokemon cards, but we were only given the cards once during the two Happy Meals. Unfortunately we only noticed the whole thing when we got home :/

I don't like. The food is always the same in all McDonald's in the World. But the people here are not respectfully neither hygienic. I don't feel comfortable here. I prefer to drive-in and don't dinner inside. The service is not good and neither nice. The Atmosphere is uncomfortable! I don't recommend at all!

Perfect service, I don't normally read the receipt but a member of staff told me to read it. Thank you!

Ordered a McChicken today with 2x bacon and jalapenos, w/o sauce and once getting home realized there was no chicken patty...how do you forget the chicken patty???

It feels like one half is wrong and the other half is missing. Service was unfriendly too

Such bad service and the burgers have almost nothing on them, very bad McDonald's

Food like at MC !!!!!!!!!! Rest is silence!

I just stood at the mc drive for 10 minutes with a scooter, a car then drove to order, the woman didn't take me, I was forced to drive on, she was really disrespectful, and someone like that is supposed to be the face for customers, no attention, no questions Absolutely not recommended the store!!!!!!!

You stand in line at Mcdrive for 45 minutes and then we're told we're closed at 6 a.m. and we still weren't given any food at 5 after 6 because they certainly didn't feel like working

We ordered delivery after arriving to Germany and to hotel, as there was no other option for food last night. Order was made at 21:26 and food was received 2 hours later. They prepared food without having driver to deliver. That food was prepared 2 hours before and it was delivered like that. They didn’t bother to maybe replace fries or anything. Nope. There was no common sense. Not to mention that it wasn’t prepared as per Mc standard and update that we made (what we want inside our burger or no).

Was very good. Sockets and toilets are available. Friendly employees. Food was processed quickly and served very warm

I have been a customer for over 50 years

Sometimes there is complete chaos. Even on a weekday, when there is a small number of people, employees confuse orders, often they can add something.

Shrinking in size. A bit different then in the menù pictures. Missing half.

The employees, especially at the compilation station, are a disaster

Between the price hike, downsized and stale food, lack of cleanliness, and inconsistent service, it's really not worth it anymore. 2 stars for convenience and being open 24/7

45 minute wait for a McFlury and cheeseburger?! Just hire more people!!!!!!!

The employees working there are unprofessional, rude, and deserve to be fired immediately. That's the worst McDonald's I ever visited so far. I'd strongly recommend against going there.

Unprofessionell stupid sick staff never go again

Orders are processed quickly (pre-ordered via the app and on site with an order code), food has always been warm and properly prepared. The drive-in is always very full at peak times, and the on-site parking situation is very limited and tight. The McDonalds could be a bit cleaner, especially the floor and the dining tables.

Great McD branch, friendly staff and clean environment.

Incredible!!! Actually, every time you order something, you forget to pack something.

Unfortunately the food was cold.

The first stops after a 9 hour flight. You wouldn't believe how good your first coffee tastes

Good company SIBA Security security

Tables weren't cleaned, the cleaning lady had a Monday face, the stands with the numbers were so dirty and broken that it wasn't OK. Parking lot entrance simply done wrong?!

Unfortunately a disappointing experience. When the table was ordered, the Big Mac was initially missing from a menu, and when it was brought after we asked for it, it was cold - even after a complaint, only moderately warm. The Happy Meal was also missing juice and a book/toy. In total I had to go to the checkout four times to clarify the errors made by the operator. The service was inattentive and made little effort to correct the errors. Overall very disappointing.

No matter when I go between 7-8 a.m. there is never lactose-free milk or oat milk, which makes me pissed off. In this day and age, something like that shouldn't happen. If I bring a latte for someone, it's always lukewarm and an absolute no go. For me, after trying 3 times to get hot, lactose-free latte without success, the employees work without gloves, they only take hot things with tongs, the women wear their hair loose and the older man sits and reads the newspaper, licks his fingers to turn the pages If he serves the food without gloves, this shop is no longer an option for me. Nowadays without hygiene is a no go!

I love this restaurant! Food, prices, atmosphere. The best.

Waited at Drive in 10 minutes and got the wrong food. Speechless!

give us a completely wrong order😡

The 20 spicy chicken nuggets are back! And even spicier and more delicious than last time! Recommended for the spicy chicken nuggets!! The service and atmosphere is just OKAY. Depends on the time you're coming. A bit chaotic during rush hour especially in the evening.

Unfortunately it wasn't clean and it took an incredibly long time, even though staff were there, but fries and burgers were hot

Always dirty toilets and bad service

Rude employee when picking up. Poor German spoken. Playground intentionally closed. No response when asked.

I made quite a large takeaway order. After opening the packages at home, it turned out that the package of coffee nuggets and 4 burgers were missing, which is a joke.

Orders are not complete, you must request your order

Located in the Gallusviertel, so is the audience.

Often confused with meat as already vegetarian. In addition, the drive-in waiting times are a disaster. Little to do with fast food.

It's a MC so what is there to say ... Cheap fast food

The coffee lid stinks so much that I couldn't drink it. We also ordered a cup of hot chocolate and only got hot milk (at least it looked a little brown but tasted like nothing). A lady at the checkout said there was no orange juice but a customer after us got it.

This morning: A beggar goes from table to table asking for money, then stands in front of the front door and speaks to everyone who wants to enter. The employees ignore him. The trays are not cleared away. The tray cart was completely overflowing, the tables next to it were full of trash and trays. This place is a disgrace - at least the food was the usual McDonald's standard.

I loved the place, I didn't have to wait for long....excellent service.

Very long waiting time. Then the food was mixed up when it was served. The employees, who often don't speak German well enough, don't understand you or don't want to understand you.

Unable to carry out the simplest orders. Staff incompetent and rejects a breakfast order until no more breakfast can be ordered.

I never eat again because in my food there is just a harr in my food and they and they make food cough in their hand.

I had ordered 1x McPlant nuggets, unfortunately I received chicken and unfortunately I only realized late that as a vegetarian it was really terrible and disgusting at the same time. This is the second time I've been given meat instead of vegetarian... Really bad. Unfortunately I couldn't post the photo, stupid algorithm.

We waited 50 minutes for our order. There wasn't a traffic jam, but it doesn't matter to you, my colleague.

I looked for the place to let the children play there, the room for children in the restaurant was closed. We opened the door and were told it was closed. Unfortunately, the climbing frame outside was closed, only the slide was open, so older children could still use the slide to get into the climbing frame inside. A boy about 6 years old slipped from the scaffolding, he fell from the upper level to the middle level and then to the floor. No one could get to the boy, all the doors were locked! He had to climb everything back. Traumatic for all the children present! The mother was able to comfort her child. After 3 people desperately tried to open the doors on the scaffolding. The staff is very unfriendly!!

I was just at the car counter and ordered a smart menu with 2 cheeseburgers + an extra. I got 2 cheeseburgers and a chicken burger. I wasn't there the first time but the last time I'm the customer and if I want 3 cheeseburgers then I should I also get them, I pay for them too and that's not exactly a small amount. You should urge your staff to schools, I'm really pissed off. If I wasn't already too far away, I would just drive there and ask for the money back, the club is so incompetent

Getting a bit old on weekend evenings, very busy. Service was very quick

Unfriendly employees Every time something is missing from the order Is not recommended Food smells funny and always cold fries

Food is like any MC, but the staff is incompetent and everything at the tables is dirty.

This McDonald's is also getting worse. Firstly, something is always forgotten, which feels like a bold move because something is missing from every two orders. And secondly, the quality of the food is getting worse and worse, cold fries and burgers just slapped together so listlessly. Unfortunately there is no other McDonald's nearby, so you only have the Bürgerking. The two are now on the same level

Were there for the second time from the airport... Every time the restaurant in the customer area tables, benches, floor, washrooms were very dirty. So we had to clean a table first. You have to say, but it was What was observed by the customers was that the garbage was simply left standing, etc... at first I thought it could happen, after the second experience we will go somewhere else next time. It's a shame... also that the employees not showing the usual friendliness and service....

I have never met such terrible food and such bad service in any McDonald's. They brought us food without sauces, and when I asked to bring them to us, because they are in the order, I was sent to the cash register, there I persuaded the girl to give them, because she did not I wanted to do this. The food was simply terrible, I don't know how long the potatoes had been lying around, but they were barely warm and oaky, the meat in the cheeseburger had already turned black from the expiration date, and the chicken burger had three pieces of cabbage and it was also not fresh. The buns were it's like chewing rubber. In short, it's just horror!!!!

Today I ordered a Cola Zero with popcorn flavor. What I got was pure disappointment. A Mezo mix. Not to mention that my little sister was knocked over. Instead of helping my sister, they just kept sweeping with their broom.

You don't get what you ordered! Decency bic Mac you get a simple checkenburger! Rip off!

If you want to spoil the mood for yourself and your children - welcome!!!! I have never seen such incompetent staff in any McDonald's in Frankfurt. I give one. 👎👎👎👎👎

The McDonald's is okay if you have no where else to go. If you're ordering from within the store around breakfast time, there are no other options besides breakfast menu (meaning no fries, burgers or deserts, etc). The manager is also quite rude. I ordered a meal that had a side of tomato sauce. I then noticed I didn't have it and went back to the counter after starting to eat my meal. He then told me that I'd need to pay extra for it and hit me with "this is Germany". I think ordering from takeaway could be a better option.

Lack of things in the order, unpleasant staff, cold food... I do not recommend this McDonald's

The food wasn't really warm, ordered three different colas, got three of the same ones, and completely forgot the water with the Happymeal. The floor was sticky and the tables were dirty

Just slowly, no one has any idea what they're doing. Wait 20 minutes for fast food?

Absolutely shocking service here. I wanted to pay cash so waiting by the till but was IGNORED for 15 mins. I asked 2 people including the manager and was told to wait, 15 mins waiting and my order still wasnt taken. In the end I had to go pay by card at the self service just to order my food which took another 10 mins to arrive. Wouldn't get this poor service in England......

Not professional at all and very rude, allowing themselves to ignore customers because they have too many orders at the same time...

The monitor for collecting the food is broken. The number appeared briefly and disappeared. As I stood at the pick-up counter, an employee said: Go away, go away. Then I asked if the ad would come again. Then he waved his hand and disappeared. The guy probably doesn't know whose money his wages are paid from. If table displays had been available, I would have liked to have it brought to the table. But they weren't where they were supposed to be. A complaint to the branch manager was only half-heartedly accepted. He kept my receipt. If only I had gone to Burger King.

Service was very bad, the employees didn't feel like it and looked stupid and they didn't even call the number

clean and cozy + friendly staff

Absolutely unprofessional! Order at the terminal to pay at the cash register... wait 10 minutes in front of the cash register and no one comes to collect even though they pass in front of us very regularly! An employee even says that we will have to cash in at our place... I ask to pay and they refuse to take me to the cash register because supposedly there are too many orders in progress! Staff absolutely overwhelmed by events! They no longer know where they are with their orders! It was pitiful!

Too often I got the wrong food and some of it was cold. Despite multiple complaints, no change. Neither was the money replaced nor was they given me anything new.

It is better than other Mcdonalds in Frankfurt.

Everything as always. And gladly at any time.

Went to McDonald's in Frankfurt/Griesheim today and it was great service. When I went to my table with the drink and food, the cup with the drink fell over and everything was on the floor and table. An employee immediately came and wiped everything up and brought me a new drink at the house's expense. That's what I call great service and friendly staff!

Gasthaus zum goldenen M - what could be better? Food in an emergency...always good

Tasty but Burger King is better!

Why can't you give 0 stars? That's definitely 1 star too many. The floor is cleaned with Coca Cola. The customers come from the street and the coffee tastes like burnt cacao.

It always takes me 20 minutes to get food

Very bad experience and unfriendly employees. Waiting time after the order was made: 20 minutes, and the restaurant was not crowded. They told me to take a table and they would serve the order: it never happened. In the end, I had to go to the cassier and get it....totally cold fries and warm drink. No salviette. No straws. No apologize. The order was not complete: they even forgot to give me the ice cream, and complained when I went back with the summary of my order, showing the problem. They did not apologize and even started to complain, and raise the voice in front of me and other customers. I will never go back there again.

It's probably the worst McDonald's in Frankfurt. Very long waiting time and poor service. Unfortunately, there are no other McDonald’s in the area. Hbf McDonald is no better. The n West Frankfurt is lacking…. A pity Update: Ordered takeout today and they don't serve takeaway. Then I have to pack the things myself because they can enjoy their food while they work. What kind of work philosophy and ethic is that? They don't even feel bad and talk about it as if the customer had always been treated the way they always do. In Istanbul you are treated better than here. What to expect.

Ukrainian refugees aren't even capable of making a burger properly and then being arrogant about the fact that they are deserters. You can't make it up.

Tried McDonald's delivery service. Of the 2 Big Tasty Bacon, Royal TS, Royal Cheese and 20 McNuggets ordered, only the 2 Big Tasty arrived and they were cold. Conclusion: Never again. However, there was one positive point: It was no problem to get the money refunded for the undelivered items via Uber Eats.

Train your employees to work more friendly was insulted by a male employee