McDonald's in Frankfurt am Main

I have been a customer for over 50 years

Sometimes there is complete chaos. Even on a weekday, when there is a small number of people, employees confuse orders, often they can add something.

Shrinking in size. A bit different then in the menù pictures. Missing half.

The employees, especially at the compilation station, are a disaster

Between the price hike, downsized and stale food, lack of cleanliness, and inconsistent service, it's really not worth it anymore. 2 stars for convenience and being open 24/7

Unprofessionell stupid sick staff never go again

The employees working there are unprofessional, rude, and deserve to be fired immediately. That's the worst McDonald's I ever visited so far. I'd strongly recommend against going there.

45 minute wait for a McFlury and cheeseburger?! Just hire more people!!!!!!!

Orders are processed quickly (pre-ordered via the app and on site with an order code), food has always been warm and properly prepared. The drive-in is always very full at peak times, and the on-site parking situation is very limited and tight. The McDonalds could be a bit cleaner, especially the floor and the dining tables.

Great McD branch, friendly staff and clean environment.

Incredible!!! Actually, every time you order something, you forget to pack something.

Unfortunately the food was cold.

The first stops after a 9 hour flight. You wouldn't believe how good your first coffee tastes

Good company SIBA Security security

Tables weren't cleaned, the cleaning lady had a Monday face, the stands with the numbers were so dirty and broken that it wasn't OK. Parking lot entrance simply done wrong?!

Unfortunately a disappointing experience. When the table was ordered, the Big Mac was initially missing from a menu, and when it was brought after we asked for it, it was cold - even after a complaint, only moderately warm. The Happy Meal was also missing juice and a book/toy. In total I had to go to the checkout four times to clarify the errors made by the operator. The service was inattentive and made little effort to correct the errors. Overall very disappointing.

No matter when I go between 7-8 a.m. there is never lactose-free milk or oat milk, which makes me pissed off. In this day and age, something like that shouldn't happen. If I bring a latte for someone, it's always lukewarm and an absolute no go. For me, after trying 3 times to get hot, lactose-free latte without success, the employees work without gloves, they only take hot things with tongs, the women wear their hair loose and the older man sits and reads the newspaper, licks his fingers to turn the pages If he serves the food without gloves, this shop is no longer an option for me. Nowadays without hygiene is a no go!

I love this restaurant! Food, prices, atmosphere. The best.

give us a completely wrong order😡

Waited at Drive in 10 minutes and got the wrong food. Speechless!

The 20 spicy chicken nuggets are back! And even spicier and more delicious than last time! Recommended for the spicy chicken nuggets!! The service and atmosphere is just OKAY. Depends on the time you're coming. A bit chaotic during rush hour especially in the evening.

Unfortunately it wasn't clean and it took an incredibly long time, even though staff were there, but fries and burgers were hot

Orders are not complete, you must request your order

I made quite a large takeaway order. After opening the packages at home, it turned out that the package of coffee nuggets and 4 burgers were missing, which is a joke.

Rude employee when picking up. Poor German spoken. Playground intentionally closed. No response when asked.

Always dirty toilets and bad service

Located in the Gallusviertel, so is the audience.

Often confused with meat as already vegetarian. In addition, the drive-in waiting times are a disaster. Little to do with fast food.

It's a MC so what is there to say ... Cheap fast food

The coffee lid stinks so much that I couldn't drink it. We also ordered a cup of hot chocolate and only got hot milk (at least it looked a little brown but tasted like nothing). A lady at the checkout said there was no orange juice but a customer after us got it.

This morning: A beggar goes from table to table asking for money, then stands in front of the front door and speaks to everyone who wants to enter. The employees ignore him. The trays are not cleared away. The tray cart was completely overflowing, the tables next to it were full of trash and trays. This place is a disgrace - at least the food was the usual McDonald's standard.

I loved the place, I didn't have to wait for long....excellent service.

Very long waiting time. Then the food was mixed up when it was served. The employees, who often don't speak German well enough, don't understand you or don't want to understand you.

Unable to carry out the simplest orders. Staff incompetent and rejects a breakfast order until no more breakfast can be ordered.

I never eat again because in my food there is just a harr in my food and they and they make food cough in their hand.

I had ordered 1x McPlant nuggets, unfortunately I received chicken and unfortunately I only realized late that as a vegetarian it was really terrible and disgusting at the same time. This is the second time I've been given meat instead of vegetarian... Really bad. Unfortunately I couldn't post the photo, stupid algorithm.

We waited 50 minutes for our order. There wasn't a traffic jam, but it doesn't matter to you, my colleague.

I looked for the place to let the children play there, the room for children in the restaurant was closed. We opened the door and were told it was closed. Unfortunately, the climbing frame outside was closed, only the slide was open, so older children could still use the slide to get into the climbing frame inside. A boy about 6 years old slipped from the scaffolding, he fell from the upper level to the middle level and then to the floor. No one could get to the boy, all the doors were locked! He had to climb everything back. Traumatic for all the children present! The mother was able to comfort her child. After 3 people desperately tried to open the doors on the scaffolding. The staff is very unfriendly!!

Getting a bit old on weekend evenings, very busy. Service was very quick

I was just at the car counter and ordered a smart menu with 2 cheeseburgers + an extra. I got 2 cheeseburgers and a chicken burger. I wasn't there the first time but the last time I'm the customer and if I want 3 cheeseburgers then I should I also get them, I pay for them too and that's not exactly a small amount. You should urge your staff to schools, I'm really pissed off. If I wasn't already too far away, I would just drive there and ask for the money back, the club is so incompetent

Unfriendly employees Every time something is missing from the order Is not recommended Food smells funny and always cold fries

Food is like any MC, but the staff is incompetent and everything at the tables is dirty.

This McDonald's is also getting worse. Firstly, something is always forgotten, which feels like a bold move because something is missing from every two orders. And secondly, the quality of the food is getting worse and worse, cold fries and burgers just slapped together so listlessly. Unfortunately there is no other McDonald's nearby, so you only have the Bürgerking. The two are now on the same level

Were there for the second time from the airport... Every time the restaurant in the customer area tables, benches, floor, washrooms were very dirty. So we had to clean a table first. You have to say, but it was What was observed by the customers was that the garbage was simply left standing, etc... at first I thought it could happen, after the second experience we will go somewhere else next time. It's a shame... also that the employees not showing the usual friendliness and service....

Today I ordered a Cola Zero with popcorn flavor. What I got was pure disappointment. A Mezo mix. Not to mention that my little sister was knocked over. Instead of helping my sister, they just kept sweeping with their broom.

I have never met such terrible food and such bad service in any McDonald's. They brought us food without sauces, and when I asked to bring them to us, because they are in the order, I was sent to the cash register, there I persuaded the girl to give them, because she did not I wanted to do this. The food was simply terrible, I don't know how long the potatoes had been lying around, but they were barely warm and oaky, the meat in the cheeseburger had already turned black from the expiration date, and the chicken burger had three pieces of cabbage and it was also not fresh. The buns were it's like chewing rubber. In short, it's just horror!!!!

The McDonald's is okay if you have no where else to go. If you're ordering from within the store around breakfast time, there are no other options besides breakfast menu (meaning no fries, burgers or deserts, etc). The manager is also quite rude. I ordered a meal that had a side of tomato sauce. I then noticed I didn't have it and went back to the counter after starting to eat my meal. He then told me that I'd need to pay extra for it and hit me with "this is Germany". I think ordering from takeaway could be a better option.

If you want to spoil the mood for yourself and your children - welcome!!!! I have never seen such incompetent staff in any McDonald's in Frankfurt. I give one. 👎👎👎👎👎

You don't get what you ordered! Decency bic Mac you get a simple checkenburger! Rip off!

Lack of things in the order, unpleasant staff, cold food... I do not recommend this McDonald's

The food wasn't really warm, ordered three different colas, got three of the same ones, and completely forgot the water with the Happymeal. The floor was sticky and the tables were dirty

Just slowly, no one has any idea what they're doing. Wait 20 minutes for fast food?

Absolutely shocking service here. I wanted to pay cash so waiting by the till but was IGNORED for 15 mins. I asked 2 people including the manager and was told to wait, 15 mins waiting and my order still wasnt taken. In the end I had to go pay by card at the self service just to order my food which took another 10 mins to arrive. Wouldn't get this poor service in England......

Not professional at all and very rude, allowing themselves to ignore customers because they have too many orders at the same time...

The monitor for collecting the food is broken. The number appeared briefly and disappeared. As I stood at the pick-up counter, an employee said: Go away, go away. Then I asked if the ad would come again. Then he waved his hand and disappeared. The guy probably doesn't know whose money his wages are paid from. If table displays had been available, I would have liked to have it brought to the table. But they weren't where they were supposed to be. A complaint to the branch manager was only half-heartedly accepted. He kept my receipt. If only I had gone to Burger King.

Service was very bad, the employees didn't feel like it and looked stupid and they didn't even call the number

clean and cozy + friendly staff

Too often I got the wrong food and some of it was cold. Despite multiple complaints, no change. Neither was the money replaced nor was they given me anything new.

Absolutely unprofessional! Order at the terminal to pay at the cash register... wait 10 minutes in front of the cash register and no one comes to collect even though they pass in front of us very regularly! An employee even says that we will have to cash in at our place... I ask to pay and they refuse to take me to the cash register because supposedly there are too many orders in progress! Staff absolutely overwhelmed by events! They no longer know where they are with their orders! It was pitiful!

It is better than other Mcdonalds in Frankfurt.

Everything as always. And gladly at any time.

Went to McDonald's in Frankfurt/Griesheim today and it was great service. When I went to my table with the drink and food, the cup with the drink fell over and everything was on the floor and table. An employee immediately came and wiped everything up and brought me a new drink at the house's expense. That's what I call great service and friendly staff!

Gasthaus zum goldenen M - what could be better? Food in an emergency...always good

Tasty but Burger King is better!

Why can't you give 0 stars? That's definitely 1 star too many. The floor is cleaned with Coca Cola. The customers come from the street and the coffee tastes like burnt cacao.

It always takes me 20 minutes to get food

It's probably the worst McDonald's in Frankfurt. Very long waiting time and poor service. Unfortunately, there are no other McDonald’s in the area. Hbf McDonald is no better. The n West Frankfurt is lacking…. A pity Update: Ordered takeout today and they don't serve takeaway. Then I have to pack the things myself because they can enjoy their food while they work. What kind of work philosophy and ethic is that? They don't even feel bad and talk about it as if the customer had always been treated the way they always do. In Istanbul you are treated better than here. What to expect.

Very bad experience and unfriendly employees. Waiting time after the order was made: 20 minutes, and the restaurant was not crowded. They told me to take a table and they would serve the order: it never happened. In the end, I had to go to the cassier and get it....totally cold fries and warm drink. No salviette. No straws. No apologize. The order was not complete: they even forgot to give me the ice cream, and complained when I went back with the summary of my order, showing the problem. They did not apologize and even started to complain, and raise the voice in front of me and other customers. I will never go back there again.

Ukrainian refugees aren't even capable of making a burger properly and then being arrogant about the fact that they are deserters. You can't make it up.

Tried McDonald's delivery service. Of the 2 Big Tasty Bacon, Royal TS, Royal Cheese and 20 McNuggets ordered, only the 2 Big Tasty arrived and they were cold. Conclusion: Never again. However, there was one positive point: It was no problem to get the money refunded for the undelivered items via Uber Eats.

Train your employees to work more friendly was insulted by a male employee

It's unbelievable how disrespectful they are. I have never experienced anything like this in my life. A young man calls me "b...h" because I looked fucked up because she didn't bring my food to the table. And a young woman with 100 ml of Botox on her face has no respect for customers either. Plus I got the wrong order

Disgusting staff runs around like remote control instead of doing their job and cleaning

It's a shame that you're not always allowed in

This restaurant has very loud kitchen. We sad in the back of the restaurant, but we couldn't even hear the radio. Everything in the kitchen is bipping. We had to leave the restaurant.

There is no kebab, very unfriendly, I was thrown out of the shop because I wanted kebab

I'm really mad because I saw all the colors online with the app, they're supposed to have all of them from Coca-Cola. I wanted two of the bright ones and I only got two tukises. Why do you order in advance if you.?? I'm going for 180!!!!

Entrance to Mcdrive is a bit narrow and narrow Food was great and nothing was missing

An older man at the checkout was just very unfriendly to me. He didn't give me enough change and was very angry when I pointed it out to him. In the end, he took out his frustration on a Lieferando employee. Everyone can have a bad day, but you don't have to let it out on your customers. Never go there again.

Clean your kitchen or change the fat or whatever is wrong with you. Anyway, I have a nice case of food poisoning now. Thank you too. Disgusting.

I was here at the drive in in this McDonald’s One Macedonian gilr was taking my order, I had to pay 13,50€ I gave her 50€ and she gave me back 17… Disappointed People be careful and don’t try to talk nicely with those people because she did it on purpose. 🤮

Absolutely not recommended...the employee at the counter today was simply outrageous. Unfortunately, cleanliness is a foreign word here. We will give this branch a wide berth in the future.

A normal McDonald's. Food was ok. It could have been neater. The service could be a little more organized. There were no wet wipes included with the MC Rib!!!

Super nice employees... Food was still warm shortly after opening and was handed out quickly even when there was a large number of customers. Clear recommendation🥰

Unfortunately, the citizens are lukewarm and it is very loud there.

Very dirty and even rats 🐀 can be seen there.

In short, everything went through without any complications, keep it up.

The boss should definitely take a look here again. It's freezing cold in the restaurant. And if you order table service via the app, it simply isn't delivered. Train or replace staff. The bad reviews are no coincidence

It's always impressive how the food at McDonald's is always unsatisfactory. Never good, never horrible, just always insufficient and extremely boring tasting.

The older you get, the more unimpressed you are sometimes...

The interactive table is just a class......I put the maximum ⭐⭐⭐⭐⭐

We forget something from our order with ridiculous regularity. A burger here, a drink there. It's better to check three times before leaving the drive-in.

We always go to the drive to order/pick up our food. There is nothing wrong with the food. It is always freshly prepared and tastes good. The employees who take the order are very nice.. Yesterday evening, however, I was very annoyed with the employee at the food distribution on the drive. I saw him there for the first time and I have to say that if you don't feel like doing your job, please stay at home or choose a career. If you work in a job that involves dealing with people, you should know how to deal with customers. A hello and goodbye should be included. His body language was completely disinterested and bored. In my opinion this young man is out of place.

Standard McDonalds, fries and burgers came quickly, but seemed to have been there for a while, you could tell by the temperature. A pity.

Rude shop deletes reviews Food quality last snot Employee Pops and touches drinks cups what's the point of the employee being unfriendly Mc Donalds no longer values ​​quality at all I had to wait 40 minutes for my food Food was cold once never again

Unfortunately the food was cold and the employee was picking, it was disgusting. I saw that. I wasn't hungry anymore. I was competing. At least no one was picking. The Burger King was at least hygienic

There is plenty of space here to eat your food. You can take food with you or pick it up at the drive-thru. There's music playing all the time, which is a bit too loud for me personally. When there are a lot of guests, the noise level is very high. But the food always tastes good. You can order and pay at the terminals or order and pay at the checkout. You can celebrate children's birthdays, there is also a play area with a slide for the children outside. For a deposit (€2) you get a reusable cup, which you get back after you hand it over.

Hello, Unfortunately I have to give one star. I've never experienced anything like that, I ordered at the terminal after 25 minutes and still had no food and when I asked I was only answered rudely and said I could wait or take my money back. The employee behind the counter picked his nose and then served customers in an impossible way. When I asked where the branch manager was, there was no answer and a lady just said she had no idea, she just works here. I will never come here again. The complaint has already been sent to McDonald's headquarters.

Ordered nuggets via delivery yesterday, they arrived and everything was warm BUT THE DIP'S WERE MISSING!

What makes me nervous is the slightly older lady with glasses who is always angry, it seems to bother him that someone is having breakfast there. I go out to eat at McDonald's, enjoy the good taste and relax a little. But is this lady really worried if she doesn't like this job because she doesn't see anyone else? She is always angry 🤦