Awesome... Got a hot iced latte... When asked, it was very "friendly" pointed out that there were no more plastic cups... No idea what that had to do with the temperature of the product... Got a cup of ice cubes with it...
What else can you say about this store? It's a wonder that it's still running at all, but that's probably only due to the fact that this is the only McDonald's in Oranienburg. Orders take forever, only to be wrong 9 times out of 10. You save on every corner here (e.g. McFlurry twice as expensive, only half as full) and you probably haven't heard much about hygiene in this store. Ordering from the employee is a real pain because they usually don't even understand you. Mcflurry ordered with chocolate lentils, Oreos and caramel sauce, debated for ages because now you apparently can't get three toppings anymore and finally get one with chocolate sauce and cookie dough. I have no idea where these ingredients come from all of a sudden but thank you very much for nothing, just don't forget to raise your prices before my next visit!
I ordered an MC smart menu but I don't like chess citizens so I removed the chess citizens and then I still got a chess citizens and it didn't taste good!
I have never seen such a friendly staff. Outstanding in terms of service. My friend Mantor is an asset to the customer service of this place. Give that man a raise 😜.
Es ist mir jetzt schon mehrfach aufgefallen, dass das Vergessen von Produkten im Drive-In offenbar System hat. Besonders bei Aktionsartikeln, wie z.B. Gläsern, werden diese oft ohne irgendeine Erwähnung weggelassen. Beschwert man sich schriftlich, erhält man meist eine indirekte, aber klare Antwort, die im Grunde bedeutet: „Entschuldigung, aber Pech gehabt.“
Daher habe ich mittlerweile jede Bestellung nach Erhalt noch einmal persönlich auf Vollständigkeit überprüft. Dass aber mittlerweile sogar wesentliche Zutaten fehlen, ist nicht mehr hinnehmbar: Ein McFarmer ohne Pattie, ein McMuffin ohne Ei, ein weiterer McMuffin ohne Bacon – und statt der versprochenen 6 Mini-Pancakes waren nur 5 in der Packung. All dies ereignete sich bei meiner letzten Bestellung. Da vergeht einem die Lust auf das Frühstück.
Für uns als Familie war es das letzte Mal in diesem Laden, einfach nur eine riesen Frechheit und sehr ernüchternd. Chancen haben wir diesem McEnttäuschung genug gegeben.
The exterior of the facility is a 10 out of 10, very nice and cozy!
I can only rate my experience with the ice cream and coffee, as I don't eat fast food at McDonald's. The ice cream and coffee were extremely delicious, and the service was the fastest I've ever experienced. About 20 seconds after completing my ice cream order, my order of two ice creams was handed to me. Four seconds after completing my coffee order, the lady at the coffee counter went to process my order. And all this despite the store being fairly busy.
I can therefore only recommend this location and am surprised by the otherwise poor rating.
Honestly, what do you expect? It's Burger King. The food is okay if you like it. The store is reasonably clean and the staff is reasonably friendly. Otherwise no big surprise.
Placing orders via the terminal was quick and easy. Wait times were relatively long for fast food. The burgers were very tasty, fresh, and hot. The lattice potatoes, on the other hand, lacked any bite and were barely crispy. The ambiance is very dated – the leather on the seating is peeling or entire sections are missing, revealing the foam.