McDonald's Restaurant in Bremen

For MONTHS, you haven't been able to order, and deliveries are constantly canceled, if they even go through. Supposedly, you can always pre-order and be delivered at 12:00 PM +/-. Then, when it's ready, they say "50-80 minutes delivery time." And in the end, 95% of orders are canceled, and then you have to pay such high prices. This has absolutely nothing to do with "inflation." This can't be explained solely by operating costs, labor costs, etc., nor by Lieferando fees. The best example of this is Coke, where the gross margin is 90 to 95%. A 0.5L Coke costs almost €4 at McDonald's, even though the production costs for syrup and water are just €0.20 to €0.30. That's a markup of 1200 to 1800%! ... So much for "because of increased raw material costs." The profit margin far exceeds the costs that would actually be necessary. Production costs for 0.5L of cola syrup = €0.05–€0.10 Water and CO2 = €0.05–€0.10 Cup, lid, ice = €0.10 Operating costs: Wages = €0.10–€0.20 (minimum wage €12.41/hour, approx. 1–2 minutes per drink) Energy/Rent = €0.05–€0.10 (proportionate costs for refrigeration and store) Franchise fees = €0.20–€0.30 (5–8% of McDonald's sales) Total = €0.35–€0.60 in additional production costs, total costs approx. €0.55–€0.90 per 0.5L of cola Gross margin = 90–95% (after production costs) Net margin = 70–80% (after operating costs) So, costs alone do not explain why the markup after all costs are included. 340–600%... That's pure profit maximization! No McDonald's spokesperson needs to tell me about "increased costs." And the same goes for burgers, fries, and nuggets. Charging €8 for a Big Mac, or €4.50 for a large 160g fries, which often don't even contain 160g. I've even had only 120g in them. 40g is quite a lot missing, considering the price. 25% less content, or in other words: €1.12 paid for air because employees put less in by pushing the bottom of the package upwards (common practice). Here's the reality of fries: A large portion weighs 160g, whose raw material value is approximately €0.12–€0.15. Frying oil consumption per serving: approx. €0.03–€0.05 Salt, etc.: negligible, less than €0.01. Subtotal raw materials: approximately €0.18 – €0.20 ------------------------------------------------------------------------- Operating costs & personnel: Production, serving, cleaning): approximately €0.30 – €0.40 Energy (deep fryer, refrigeration, lighting): approximately €0.10 – €0.15 Rent, administration, franchise fee, taxes, etc. (calculated per portion): approximately €0.30 – €0.50 Total operating costs: approximately €0.70 – €1.00 ------------------------------------------------------------------------ Packaging & logistics: French fries box + napkin: €0.05 – €0.10 Transport & storage: €0.05 – €0.10 Total: approximately €0.15 – €0.20 -------------------------------------------------------------------------- Total costs / raw materials cost factor = €0.20 Personnel & operation = €0.90 Packaging & Logistics = €0.20 Total costs = ~€1.30, which is a 125% markup... That's a profit of €3.19, after raw material costs + incidental costs are taken into account. Profit margin (as a percentage of the selling price) = 71% Profit margin Profit markup (based on costs) = 245% McDonald's could easily lower prices, thereby easing the burden on customers, which would increase sales, and still make a profit. The only thing that has been done: prices have been the same for several months, because the 1-3% drop in sales was probably not so welcome, and further increases were intended to avoid the risk of further customer decline. Not out of goodwill to the customer.

Unfortunately, the food is always cold and not as good as it was years ago, and the staff also leaves a lot to be desired. I feel like I'm abroad.

Very annoying, the wrong burger again. So you have to check everything. What a pity, it used to be better!

Everything's good here, not very busy, food freshly prepared and served quickly, everything clean, and the ladies were friendly. We say thank you.

Absolutely not recommended! Orders are being canceled because no drivers are available to deliver them! Stay away from this restaurant! Lieferando was supposed to inform me of the cancellation, but it never happened! No one at Lieferando is available, and emails aren't answered! I won't see my money again 😡 I waited another 40 minutes today, and then the cancellation came again... This place is unbelievably bad. This is the last time I'll order from this filth! 😡

The boss is angry and not at all helpful. Please be kind to everyone, including Black and brown people.

I live a 5-minute drive from McDonald's. Cold fries. Cold burgers. Cold nuggets. I think it's time to break up with McDonald's. It's really getting worse and worse.

Of the two Big Macs I only got one and unfortunately it was moldy.

We ordered two menus, but the second one wasn't served. We only noticed it on our way back and tried calling. Even after calling three times, no one answered. I wouldn't recommend ordering there to anyone!

I wanted to order, but it wasn't working on Lieferando or the website. When I asked, the employee said she'd turned it off?! Nice on Sundays...

The Royal ts were pressed into the bag, the containers were open, the rolls were still frozen in the middle, the fries were loose in the bag, the rest of the order was cold, 23 euros wasted, never again MC Donald's in Aumund

I think it's ridiculous that they're no longer offering straws, even though they've already switched to cardboard ones. On top of that, my cheeseburger packaging had a yellow/orange sauce sticking to it that was already half-dried.

Well, what should you write in capital letters is just McDonald's

I didn't get all my food when I ordered and it always says that I can pick up my food but I can't actually pick it up until after 20 minutes

The employees yelled at me and tried to chase me away because I wanted to clarify a problem. They didn't explain to me how much ice cream was/should be in it. My Coke was also missing. The employees were very rude, and my ice cream wasn't even half full. I was ripped off by McDonald's, in a nutshell. They immediately shouted at me and tried to take my ice cream away.

This is NOT how you treat customers – an absolute disgrace! We were at this branch today and had the worst McDonald's visit ever. After waiting about 20 minutes, we got our food – some were only half-filled, others were full, and a Coke was missing entirely. When I politely pointed this out at the counter, two employees aggressively confronted me. • A tall man with gray hair and glasses seriously claimed there was "even too much in it." • The other, shorter man, also with gray hair, was just as disrespectful and rude. Instead of an apology, I only received rude replies. I eventually got the missing Coke, but it was the wrong one – a regular Coke instead of the Coke Zero I ordered. Unfriendly, disorganized, disrespectful – this is how you lose customers. I will never visit this branch again and can only advise everyone to stay well away.

Honestly, I'm losing my patience. Every damn time I order something from you, something's missing. This time again – I pay for everything, but I don't even get everything. What's this? Am I supposed to drive back 20 minutes every time just because you can't get your work done? How hard can it be to pack an order properly? You're McDonald's, not a back-alley diner. Instead of stressing your employees to "work faster," make sure they pack everything properly. Teach them to work neatly instead of running around aimlessly.

It's quite okay ice cream top burger well but as I said it's okay

You're always "put aside" and feel like you're having to wait extra long. 5 minutes for three cheeseburgers is quite a long wait for a fast-food restaurant... I don't like driving to that location.

Intentional fraud with the drinks. The milkshakes were all evenly filled 1.5 cm below the respective fill line. The employee immediately said he couldn't do anything about it, as the machine was set to the respective amounts. After a verbal exchange and an explanation that I would also like the amount of milkshake I had paid for, the cups were reluctantly refilled...

I sat down on a bench, which was just as sticky as the table. As soon as I sat down, I felt my pants getting dirty. I'm never coming back here...🤬 The burger was drier than the Sahara!!!

I just ordered something the woman paying was very unfriendly no hello no goodbye no amount mentioned a woman with a blue t-shirt and glasses dark blonde hair

We ordered two plain cheeseburgers at McDonald's – and had to wait a full 30 minutes for them. Absolutely unacceptable for a fast-food restaurant. While we were waiting, they didn't even explain why it was taking so long. No concessions, no "sorry." But that wasn't enough: As we were about to leave the restaurant, the entrance door was suddenly locked, without any warning or assistance. My 80-year-old grandmother stood outside and had to seriously try to climb over a small fence because no one from the staff responded. Absolutely disrespectful and dangerous for the elderly. That's no way to treat guests – we certainly won't be coming back. 👎

Waiting 20 minutes for the food. The server walks past you three times, even though the sign is clearly visible on the table, and then the burger is cold. Unfortunately, it just keeps getting worse 😞

A disaster! Zero service. Is there a single employee in this branch who even remotely enjoys their job? I mean, chain restaurants are among the easiest. They're all given pictures showing how to top a burger and what the finished product should look like. Not a single visit, not a single order, has been completed flawlessly. So far, something has always been missing, or requests have been ignored. And if we're being honest, MC's is no longer one of the cheapest fast food restaurants in terms of price, so I expect that at least the approach to the product is right. Unfortunately, you have to give one star to give your opinion. Personally, you're not going to get anywhere. If this weren't a globally popular chain, there would be something useful at this location.

Überall das gleiche Bild. Mitarbeiter unfreundlich und unfähig, Eismaschinen defekt, Pommes kalt, etc. McD sollte etwas mehr in die Organisationsschulung investieren, damit es auch zu Stoßzeiten läuft. Suche diese Art von Gastro aber eher sehr selten auf.

Is there a method to not packing things that you've ordered and paid for? Does the franchisee have to cut costs to patch up leaks? You only notice it when you get home, and of course, the process of complaining is too far. This experience limits my enjoyment of eating there. I'd rather have a kebab, where you get value for your money!

Unfortunately, the entrance to the McDrive already smelled of old grease. The result was a stomachache after eating the food at home. It's been better.

The lady (African origin) screams at women if she doesn't understand it, you drive forward, she really shouts something like that, she canceled immediately. McDonald's was definitely better. The gentleman who brought us food was definitely very friendly and couldn't be compared with the African lady, but it's a shame because of her so few points

Just waited 15 minutes on a Sunday evening for two wraps with fries and cola... It's not possible!

They forgot my Oreos on my mcflurry

I ordered a Happy Meal for my brother, but he didn't get it. I don't recommend going there. Everything is broken or not working properly.

You rarely get what you order. When you drive through the drive, it's better to check your order. There is also a shift leader who does not announce the special actions. The colleague asks what this is and the shift manager says: just say we don't have any more. That's what you spend your money on. Antisocial.

Small update: Unfortunately nothing happened there. Waited 1.5 hours for the food to be delivered and no one was reached for 30 minutes. Service is written down very small in the store or not written at all. I was once thrilled.....now I would prefer not to give a star....half of the food was missing....unfriendly service at the drive in....communication is hardly possible because the employees can barely speak German.....plus the burgers are getting smaller but the food remains so expensive.....cruel.....severely disappointed

First of all I had to wait forever until I could pay. Then I had to wait forever until my order was prepared. I had to wait half an hour just to pay and receive my order. Customers who came after me were processed beforehand. In addition, the sauces were forgotten. Very annoying.

New with a little more waiting time for fresh products

Just ordered a chocolate muffin for dessert. The price tag said €2.99. But I had to pay €3.09. Despite the law in my favor, they stuck to their demand. Therefore service, rather zero. Handwritten sign was subsequently removed

Terrible. Only “skilled workers” left. Never again. BK is light years better

What was ordered online was not received correctly and cold fries are not recommended

Were there on a Saturday lunchtime. Not much going on and you wait 20 minutes for a burger as a menu item

You simply closed it before you closed it. I would have understood 10 minutes earlier, but 40 minutes earlier is not possible

Fries very soggy, burger cold. Not recommending this branch.

This branch is a disaster. Cold fries, cold hamburgers and “lovingly” slapped together. No served packed etc. Via app. Ordering in this branch is also a risky trip, otherwise it works in all other stores.

i ordered and payed online for my food and after 2 hours called them asking where my order was they said it was on the way then half an hour later they called saying that they do not have my order. at the end i had to cancel my order. this is the second time this has happened they are very irresponsible i do not recommend ordering.

Ordered food there via Lieferando, it's strange in advance that sometimes you can order there and sometimes you can't, but so be it. In any case, it took 2 hours for the food to arrive and only after we called there, the contact person there was not very helpful and tried to reassure us with the words “I think your order is on the way”. At least the food was complete and warm, but all in all you can still say that the staff is underqualified even for the usual level of McDonalds. Kind regards

Unfortunately today it wasn't that tasty (little sauce, dry) and there was also a large burger missing, which unfortunately wasn't noticed until we got home... Ordered milk shakes but the machine is broken again 😞

It doesn't taste good anymore and everything is too expensive

Very fast, very friendly, clean

Incredible waiting times even in the drive-thru before you get to order with 3 cars in front of me, a waiting time of 30 minutes, the staff hardly speaks any German at all... should I write more about what comes to mind about the store? Then I'll still be on my cell phone tomorrow

They didn’t deliver food but took money. Just forced to wait the food that didn’t come, and their phone is not working either.

The fries were only half full, my stickers on the fries were completely missing... And people constantly forget to pack something...

•The food is very often cold •The fries are mostly paprika and have little salt •The meat (the meat) could be seasoned a little better •Order must be placed at the machine (the staff usually never does this)

Today, Wednesday December 4th, 2024, I wanted to order for delivery but no delivery was possible despite opening hours?????? Well, big corporations probably don't need it

Very long waiting time in the drive in, very very motivated employees so no words......

This review refers exclusively to the drive-in service. Order acceptance has improved, but unfortunately the other points remain. The output is quick, but the food is often only lukewarm; It shouldn't be hot, that's clear, but it shouldn't be almost cold either. You get ice cream before the main courses, which is annoying when you have to wait for your Mc-whatever and all you get is milk sauce in a softening paper cup. This really works better.

Relatively clean McDonald's, service is quick and nothing was forgotten when ordering, although I got meat nuggets instead of veggies. That just doesn't work at all. Unfortunately, I only noticed it when I got home, which is doubly annoying

Die Filiale ist das letzte was ich jemals noch Mal vertreten werde.Bedienung völlig unaufmerksam ,verständigung Katastrophe und Essen Kalt.Zudem kommt hinzu die Burger sind derart Miserabel gemacht..nein Danke werde MC Donalds aufgrund dieser Umstände meiden.Allein die Preise sind irre.mach ab jetzt meine Burger selber..

I always get something wrong with my order and I don't order from them anymore

Totally bad service! We ordered online and paid via Paypal and we also received the order confirmation. The employees on site are totally overwhelmed and say nothing is going on and the order hasn't been paid. They've never seen such a bad mces. We made a special trip because there is no delivery in our area and then our order is deducted (the money) and we still don't get our order. Never this store again.

Today I got another fish mec and two hamburgers, everything was cold, that was the third time now, the place was a mess 👎🤮

The staff was unfriendly, the food left a lot to be desired, for example the cheese from my grandson's cheeseburger was hard and the fries were old and soft. Some of the tables were not cleaned.

Even tho was a holiday the treat was good and the people are friendly Good mini pancakes

Absolute impudence, the shift manager yelled at a customer at 2 p.m. today in front of her children, saying that if this gentleman was the branch manager, a change in management would have to be urgently reconsidered. Report goes to the company

Everyone is very unfriendly and some of the citizens don't even get through and the waiting times are far too long for a fast restaurant. Sometimes you wait 20 minutes for a simple hamburger... absolute disaster

Food poisoning of the burger was not due to the willingness to avoid these Mecces as best as possible at half past two

Ordered Hamburger Royal Ts and handed it over about 2 hours later and lay flat for 2 days with fever etc. I always go there but that was the last time...

Waiting times are terrible, you can easily wait 10-15 minutes in the drive in a “fast-food restaurant”. Unfortunately, the employees seem completely overwhelmed. If necessary, the managing director should think about increasing the staff so that waiting times and thus customer satisfaction increase.

Something is constantly missing, either it's a citizen, a sauce... very unfortunate. The employees are unfriendly. I redeemed my points from the McDonald's app but didn't get any food because there was a system error. The boss came and told me that I was unlucky and 1000 points were lost. The staff is so unfriendly and my food, which I normally ordered, was cold.

Very dirty and unfriendly, the food tablet was dirty and was simply wiped with a serving in front of my eyes, almost all of the employees only understand hello and thank you, despite the fact that I spoke to the shift manager, it doesn't help Just dirty dirty unprofessional

Ordering with the APP worked very well 👍. This meant we hardly had to wait.

Food was as usual, but the service was not good at all. I asked Freundlich for a straw because I have a drinking disability. I have trouble drinking out of these cardboard lids, so I wanted a straw. This was not possible because the lady said “Only for milkshakes”. I then pointed out my disability to her, but unfortunately this was only laughed at. It's a shame, really.

Table numbers are not displayed so that you do not have to operate table service. The floor and tables were dirty and the staff was unfriendly. At least the food was hot.

McDonald's is simply a must 🤩 Mc Wrap chili cheese. I love it 😋

They always forget things. I ordered something and they forgot to put half the order in

I ordered my food 2 hours ago?! Where is that??? Nobody answers the phone and I've already paid. So there wasn't anything like that before. There's a lot going wrong in the store. Never again !!!

Unfortunately there were no milkshakes here this afternoon when the outside temperature was 28 degrees

We should be there with the family took a very long time until bane has received the food

yeah, it's just a McDonald's. Nothing above average, nothing special but you get what you expect. Occasionally the specialist staff has a bit of difficulty with the language or is a bit “rough”, but otherwise, as you know.

Ordered food to be eaten on site, but received it to take away and then it was cold. Dishes were only re-prepared after several requests.

Worst McDonald I've always been eating for years only lukewarm or cold😐

The drive-in is usually full, but the fact that orders are taken and everyone behind you gets their food while those in front are still waiting is not right. I got my food and there were 4 cars waiting in line in front of me. After I waited 10 minutes and nothing happened, I ate in line. Of course the fries and the burger were already cold.

Dealing with customers was very nice

McDonald's has slowed down quite a bit. No longer my first choice today, it's a shame.

Best McDonald's, funny and nice employees.

If you're looking for completely overwhelmed, listless employees and only want to get half of the goods you paid for, then you've come to the right place. My complaint was completely ignored. I didn't expect to get a replacement after a few days on the next visit anyway, but a "sorry, sorry" would have been nice. Instead I was just left standing. Service is completely different!

You never get your food at the window and have to wait in the blazing sun. But otherwise the service has improved.

The cola there tastes like water and is non-carbonated

Since we are currently moving and renovating, we are currently at MC every weekend. I love the mango chilli burger. He's great.

The very dark-skinned shift manager doesn't work at all. Something so unfriendly. No hello/goodbye or please/thank you, no smile. If she doesn't want the job, she should look for something else. I'll go somewhere else when she's there.

Probably the slowest drive-in in the world... I'm there regularly and have never been out there for less than 15 minutes.

Cool that I got less than I ordered - and still cold! :)

We were at this McDonald's in the drive at 5 p.m., ordered and paid for everything until then. We were allowed to wait in line for 20 minutes, which didn't bother us, but of course it did bother the customers behind us. We took our order and checked it straight away and immediately noticed that 2 burgers were missing... My wife then went in with the bags to make things right, of course. When my wife asked the staff about it, they cheekily claimed that the missing burgers had to be in the bag and that we should have taken them out. Seriously for 3€ (worth the 2 burgers) it's not worth that kind of effort to me. But the behavior of the staff is incredibly disgusting!!! The discussion about whether the burgers were missing or not only stopped after we asked the staff to look through our car... This was followed by a laugh with the honest staff in “the kitchen”, which urgently needed to be cleaned properly. Even other customers behind us were stunned by this manner and I can only say it again: disgusting!! I expect a statement from the manager, please someone who you can talk to in sensible and, above all, understandable language.

I have often had to argue with staff because criticism was not accepted and incorrect orders were dismissed as “bad luck”. The store is dirty and the employees are the definition of unfriendly. Even if it is “just” a mini-job or you work as a temporary worker, you should do it sensibly. Otherwise you have lost nothing in terms of service!

This branch can also close better. Nothing works there anymore. Today it happened to us again, so now a review. Ordered 2 menus and 20 nuggets. The sauces go well with it. These were not included in the packaging. So out of the drive, into the parking lot and in to get the sauces. There I was treated so below the belt that words fail me. I should prove that there are no sauces in the bags. I would be a stupid German person looking to get free sauces. PLEASE..... after asking again to give me the sauces I had paid for, they slammed them into a bag, which was then slammed in front of my nose. This branch has become the last. We have been eating here for more than 20 years. But that was the last visit here...

McDonald's. Everything as usual

I like eating McDonald's. Service today Nice, overloaded, . It's better, but it's okay.

If you're thinking about working there, don't because they treat the employees very badly... Very unfriendly restaurant manager who doesn't answer messages but if she needs something you have to answer 😉 ... it's better to work somewhere else than there ... As soon as inspection comes, they will clean everything otherwise 😅 did you understand what I meant

This review is not directed at the delivery men, they are without exception friendly and nice. However, it has happened more than once in the store itself that the employees seem to be completely overwhelmed, you have to wait 45 minutes and you will probably be forgotten without asking. But with digitalization you have already paid. Ordering via Lieferando means that you have to accept longer waiting times. But if you wait for 2 hours, try to reach someone by phone several times, then a supposedly responsible person answers who you can hardly understand, who blames everything on a technical error, even though he has access to my order, then that is not credible , especially since I was refused written confirmation of non-receipt. Lieferando shows the order as delivered. Then in my opinion it is a suspected lie to cover up incompetence. How are you supposed to prove that as a customer? The fact that I could pick up the meal I paid for, which was suggested to me, is cheeky. Why do people order? Who knows whether the almost 30 euros will be paid back? The confirmation was refused for no reason. Lieferando and McDonald's were notified of the incident. That doesn't work at all. And if you wait patiently because it can take longer, you end up hanging on the phone without food, what was paid for, only to be treated like that after various attempts and with no possibility of ordering somewhere else because it's too late. That's not how it works. This is simply brazen and unfriendly and if the money is not returned it is a reason to take legal action. It's just sad how incompetently the branch is 'managed'. Thanks for the hassle.

It was a real mess outside, really disgusting. That doesn't have to be the case!🙄🤮

The worker didn't pack my mayo for me despite us asking and he still said "it's in" just 5 minutes of my hourly wage for free that cost 50 cents...