McDonald's in Bonn

Fresh chicken is available here from 6 a.m.! Otherwise you will be supplied with the classics around the clock. The restaurant is clean and well-kept and the ambience has its charm. You have a good view of Bertha from most seats. The friendly staff is particularly praiseworthy. Today the nice employee wished me good morning. The fresh chicken was prepared with a lot of love, which you could definitely taste. Always happy again!!

Ordered at the kiosk, waiting time was ok but the food wasn't as expected, unfortunately the fries were lukewarm and the nuggets were also lukewarm

I actually like McDonalds but it's a shame that it just closes at 12 without any notice on the website or app.

Definitely the worst McDonald's in Bonn. Fries and limp burgers should definitely be avoided.

Just noticed how the branch manager. (I think Mr. Arslan) dragged a woman into the bathroom. Just because she ordered 1 cookie and an employee accidentally ordered 2. When the woman pointed out the misunderstanding, the branch manager came over and shouted at her that she should accept it and pay for both cookies. But she only wanted to pay for one because she had only ordered one. He then became aggressive and dragged her into the bathroom. Police came in time.

I saw an employee cough into her hand and then continue to pick up food for the orders without washing or disinfecting her hands. (Corona still exists). When I brought this to the attention of the shift manager, all I got was so what. Shortly afterwards, I was told by a service person that if I didn't like it, I could buy my food somewhere else. Afterwards, they spoke loudly in Albanian. When I asked for the name of the service person regarding a complaint, I was denied the name by the so-called shift manager and instead I was loudly threatened with being banned from the house. All because of a reference to hygiene regulations. We'll never go there again.

Very clean and the ice machine also worked. Good touchscreens

We love this place this with my boys, genuinely we can hang out here until morning with the night shift guys because we love them so much. Especially the with the Nentor, Driton!

Bad burgers that take a long time after you have ordered online and cause this hassle because first the order does not go through and then the payment would not have been successful... fortunately Apple pay has the other proof... cold burgers and nuggets. I don't come here anymore

Because you want to complain by calling, you don't answer anything. You salve citizens without bullete, you order fries with mayo, you pay for both but you don't get them. Disgraceful, I don't recommend anyone to go there

Catastrophic conditions in terms of cleanliness and hygiene. Royal TS was made without tomatoes The Big Mac had the buns put together incorrectly (top was down and the wrong way around) Fries disgustingly greasy and not crispy at all The service at the exit is extremely unfriendly 3/4 order terminals were functional Everything is bad here

a bad experience. You are obliged to give money for the toilet even though you are a customer, the food is way too fatty. otherwise acceptable. The big problem is that you have to argue with a man who tells you that you have to pay to use the toilet. unacceptable, it should be and still is free for customers.

Few staff and therefore not everyone can serve

Very few staff, you have to wait a long time

Unfriendly, more concerned with gossip than the customers.

By far the worst McDonalds store in Bonn!

Employee “Mentor” does a great job here! Especially on the night shift. Hopefully this will be seen @mcdonalds

Burgers were old and dry, service was pretty unfriendly

The Albanian colleagues who work there at night constantly insulted me in Albanian from the kitchen when I ordered at 4 a.m., and one of them in the kitchen happily smoked his cigarette in peace 😂 good service. There is only one person there at night who is friendly and says the customer is king. Never again after the night shift (preparation for 2 burgers =16min)

Not recommended for vegetarians. I found several meat nuggets in my Plant Nuggets box.

Prijzen goed vergeleken met nederland. 24/7 open dat is fijn. Ik vind het slecht dat ze geen crossaintjes op voorraad hebben in de ochtend. Het uiterlijk is echt slecht. Het is niet uitnodigend en geen chille banken ofzo. Eten was snel genoeg klaar.

Be careful, very dirty restaurant. We were eating there with two families and both families got a gastrointestinal virus. Everyone has been sick for two weeks. Never again you deserve 0 stars. The health department was also notified.

I was just there with my son. He had received a toy of his choice with his Happy Meal. Since he already had the toy, he wanted to exchange it, but the woman at the checkout absolutely didn't want to exchange the toy. So my children and I had to leave the store very disappointed and puzzled. Never again!!!!!

The poppy seed is not what it used to be, the dishes are tasteless, the potatoes used to be tastier, the atmosphere (eat quickly and leave, that’s the feeling.)

My sister in law ordered a coffee, and went to check on her daughter, while that 1 minute time the guy came and cleaned the table and throw away her coffee. We asked for another one, and the supervisor was very rude, disrespectful, didn’t want to give us another one.

It's actually like any other McDonald's. Now to the European Championships 2 for 1 good action.

We ordered a Smart Menu. Orders were brought to us. My cheeseburger was badly mashed. Half of the ketchup was on the inside of the packaging. It looked very unappetizing. I turned to a restaurant employee: "Please replace this cheeseburger with a new one." The employee sent me to the administrator at the counter. He replied that the cheeseburger was okay and didn't exchange it. I left the cheeseburger on the counter. For the first time, my order was not replaced at a McDonald's, even though this is common practice worldwide. I was very dissatisfied and hungry. I think this is very incompetent on the part of the restaurant's administrator. After all, the customer is always right and wants to receive good service and the quality of his purchase.

Their chips are delicious. A serene meeting place.

There is a person who works in the evenings and whose language is not German. His treatment is very bad and unkind, and there is a person who works at Uber. He made him wait for 15 minutes without asking him the name of the order.

It's three in the morning. I ordered food. After 15 minutes the food was prepared and I was served cold food. I tell the store employee that I want to eat here. He replied, “We don’t have a tray!” It was totally funny and unbelievable Never again

Food hot, no long wait. Employees respond to requests and work as a great team 👍🏻

The man from Africa who works at the toilet is an absolute disaster. Loud and totally disturbing. Doesn't do his job properly and wants money. When he points out that he should talk normally, all he gets is a completely stupid statement like “I talk like that.” Come on if you don't feel like it. Nobody needs you.

Rarely have I seen so much incompetence in such a small space. 3 of 4 order terminals were broken and you could only pay at the checkout but not order. The staff was completely overwhelmed and served the wrong food.

McPlant ordered, got meat. And not for the first time. Given the prices, that's just audacious. I'll probably avoid it in the future, because apparently it's too much to ask to get what you ordered.

I was just there ordering take away and they always forget something even though I didn't order anything special. I think it's unfair because I spent €20 and didn't get the full amount of my order

I would like to share an unpleasant experience at a McDonald's restaurant. On May 16th I was visiting the restaurant at Bertha-von-Suttner-Platz 1, 53111 Bonn, when I was informed by a toilet service employee that I had to pay in advance to use the toilets. The tone and manner of address were unfriendly and intrusive. In my opinion, such measures are unheard of. In this day and age, big chains like McDonald's should ensure that all guests are treated with respect and such situations do not occur. It would be desirable for McDonald's to talk about this internally and ensure that such incidents are avoided in the future.

Very unfriendly, very dirty, employee has no idea about his job

I ordered online and picked it up. I only noticed later that things were missing where I was at home. The curly fries and the sauces for the Chicken Mc Nuggets were missing. Didn't feel like going back.😓😓

Wurde von einer Mitarbeiterin geschubst bekamm ein Bürger zu wenig und wurde an der linken Arschbacke angefasst Von einem Inder

I ordered from UberEats at 10:00 p.m. and no food arrived. They are scammers. I called. I was told my food would arrive in 10 minutes. Unfortunately that wasn't the case. Please don't order. They are scammers!!!!!!!😡 😡😡

Breakfast was no longer as fresh or kept warm for too long.

I ordered 5 chilli cheese nuggis.. Got 4 normal ones in the bag.... I'm angry & sad.... Wanted chilli cheese nuggis... I also checked whether everything was in the bag... it was, but I can't expect that I'll get normal soothers in the chilli cheese box... I have 3€ and saved up the voucher for 4 normal soothers... Cheeky.. & also cheeky that the guy at the toilet always wants extra money... & we better not even talk about the ice cream machine...

I ate an MC coffee + a cookie + drank the coffee there in the morning. Let's face it, McDonald's is very expensive. When it comes to sitting at the tables, it should be said that sitting at the tables is no fun for overweight people. But it tastes very good, but it doesn't fill you up either. A kebab at a Turkish restaurant is something different. I don't want to say that I don't get full at Mac Donald, the only difference is that after 3 hours, at least I'm hungry again. And I have to say again to get full, eat a kebab.

Preferably zero stars. The department head was really very unfriendly! Unfortunately I don't know his name because he didn't think he had to share it, probably too afraid of losing his job. Ordered food, nothing arrived, you call and a department manager who doesn't speak German answers the phone and doesn't want to give it to any other employee. Rudeness, no friendliness or anything like that.

Disgust. I came for breakfast, if there is a guy there for service, it’s better to go to another establishment. I paid for a plastic coffee cup. He refused to give it to me, but then he finally got over it and gave it to me, but then I was disappointed. The latte was caramel, and I generally hate added flavors, second: the burger was not the same. He simply brought me someone else’s order, but this twa..na refused to change the order even though it was not touched at all.

Just disgusting!!!!!!!!.. where is the health department?!!!!!!! I ordered a cappuccino. Instead of frothing fresh milk, they took out the milk jug from the drawer, which was still filled with old milk. He then frothed the old milk and shook it into my cappuccino. I asked the employees why they don't clean this milk jug and use old milk. His answer was that he only cleans the milk jug once a day.

Wanted to get a coffee and a croissant. McDonald's wasn't able to accept a 100 euro bill. Then I was opposite in the bakery.

Super warm and quick meal preparation. But unfortunately the benches are too close to the table and you sit very cramped.

Was my favorite Mcs for a long time, but I feel like the service is declining. I've ordered something to take away there 3 times now and all 3 times something was missing. Definitely annoying. Don't go there anymore

Nice place, u can make an order via touchscreen

I found it annoying to be forced to change my position twice because I was standing in the wrong place in the employee's eyes (first at the closed checkout and after ordering I sat on one of the benches in view of the checkout). When he called my number, I came and took the food. He said scornfully: "Next time you stand there." I didn't know that as a customer I had to take orders. The curly fries we ordered were very soggy and only lukewarm. I ate them immediately after leaving the store, so I didn't have them in the bag for an hour. I was hungry so I just ate them. It was tasty but disappointing because they were limp and not hot. It was somehow better here.

The food is good, as good as McDonald's can get. Fries are crispy, burgers are warm!!! I decide rating them 5 stars only because they know food should be warm!You try that one in Friedenspl. then you know what i mean, always cold and dry even in daytime. Don't know if the quality would reduced during middle night. Never been here that late. But in the day everything fine.

Today, March 23rd, 2024, I ordered a menu with French fries at 3:55 p.m. When I got to the checkout I was served a menu with a salad. When I complained at the checkout, the Indian manager told me that I had made a mistake with the order and categorically refused to swap the salad for the fries. He demanded that I pay 3.99 euros for a portion of French fries. I refused and returned the salad and even had to pay the full order price of €10.24. Thank you McDonald's for your customer service. My four year old son ate his meal without his portion of french fries!

We always forget something when we order 😞

Fries were good. Burger put together very sloppily. Cleanliness ok. Why do you have to pay in front of the toilet!?!? and then the toilets are far from clean???? Food was brought to say "Enjoy your meal and have a nice day" but it wasn't enough. The McDonald's experience is continually deteriorating, what a shame! This doesn't just affect this restaurant.

McDonalds has been my favorite for years and has been since childhood. Very relaxed for lunchtime and the shop is clean. The employees wipe the tables as soon as you leave and are friendly. ... If some customers sorted their trays better and didn't look like they had been thrown up, it would be nicer and easier for the staff to clean up. The guests always forget that humanity is also important...

Extremely rude and pushy the gentlemen who want money when you have to go to the toilet. Then there aren't even towels. The overall picture is unclean

So I was eating there on Tuesday, February 13th, 2024 around 11:45 p.m. and I'm really horrified at what's going on. The warm lamp to keep the products warm was simply off. No wonder why the food is usually only lukewarm or not cold and southern music was coming out of the kitchen very loudly which could be heard throughout the whole store. I think I'll inform people about this sort of thing because it's just nonsense

Since it was carnival, of course it wasn't that great.

fast food as known… we order cafe, but wait for long time, that is not fast.

Very nice service and good coffee

Junkie hat versucht mich abzustechen

Good customer service, the food helped me cure my hangover, and the coffee milkshake was the best cure too

Food was ok. Got an item in the order wrong and it was packed to go, even though I stated that I’m gonna eat here. Overall, an average spot to get a cheap meal and pass some time. Very convenient location too.

Zackigen, freundliche Bedienung.im dem Fall männlich.für MC Donalds überdurchschnitt

Das einzige gute waren die Mitarbeiter

I ordered cheese cake and it was not so fresh and tasted like it was spoiled.

Hatten alles da, aber haben in meine 6er Nuggets nur 5 reingepackt

I've already eaten at many McDonald's branches and can therefore say somewhat objectively that this branch sucks. 1. super unclean. I don't know who is responsible for the interior, but they definitely don't do their job. Even though the interior is already very small and the upper floor is mostly closed. 2. poor service. After several requests, the salesman (!) still didn't understand what I wanted from him, a bit of salt for the fries. Just to mention the two Most pressing arguments. I really hope that something will change in the near future, otherwise I don't see a future for this place (even for a McDonald's)!

Essen war frisch. Hat aber wie Pappe geschmeckt. Das einzige, was einen Eigengeschmack hatte war der Ketchup. Hatte den McPlant. Vllt mal Bk nach Rezept für plant based essen fragen idk. Laden war sauber, aber auf die legendäre von Rüpeln kontrollierte Toilette hab ich mich trotzdem nicht getraut.

Einfach nur ekelhaft haben nen alten burger bekommen habe ihn gegessen weil ich ungerne essen weg werfe paar stunden später musste ich mit magenkrämpfen wach werden und schnell aufs klo rennen musste ca 8 mal kotzen ich hasse mc donalds ab sofort und essen nie wieder in dieser drecksfilale ich werde auch das ordnungsamt darüber informieren

Danke vielmals für gutes team Arbeit!!!!!!

Es gab 1kleines Problem, wurde von Herrn Aliu sehr gut gelöst.super Service. Klaus Wenigmann

Bester Mcces in ganz Bonn - kann die Spätschicht besonders empfehlen 💯 Vazhdoni kështu djema!!

Eigentlich meide ich MC aber aus Not mußten wir etwas essen also besuchten wir das Restaurant es war eine Notlösung das essen ist noch immer so teuer und schlecht und zu wenig wie vor jahren es hat sich nichts geändert

Dafür das der Laden 24/7 geöffnet ist war es sehr sauber das Personal war freundlich und aufmerksam und die Tische sind sehr oft gereinigt worden.

In der zeit wo wir auf das essen gewartet haben, wollte mein Mann schnell aufs Klo. Also sowas Unverschämtes ist meinem Mann ja noch nie passiert. Er wurde schon vor dem Klo abgefangen und genötigt kleingeld raus zu rücken. Wir geben gerne was wenn die Klo's sauber gehalten werden aber das man so bedrängt und genötigt wird vorher schon was hinzulegen ist unverschämt. Ich werde auch die Zentrale und den Inhaber mal von den Machenschafften in Kenntnis setzen.

Nettes Personal und sauberer Laden.

Die unten bei WC afrikanische stehende Person ist unfreundlich. Er sagte mir : haben Sie Toilette sauber gehalten ? Ich kontrolliere es. Was für ein absurde Service? Warum muss trotz dieser Unfreundlichkeit 50 cent bei WC Bezahlen. Nie wieder bei MC Friedensplatz

Echt korrekte Mitarbeiter, habe mich sehr wertgeschätzt gefühlt und das Essen war auch sehr lecker und frisch! :)

McDonalds Monopoly war früher geil. Einfach Kaffee gewinnen. Aber mittlerweile ist das nur noch mit App, das ist miese. Aber die Filiale war gut.

Ganz ehrlich, früher war es persönlicher, netter, freundlicher und das Essen war deutlich besser. Schmeckt alles nur noch laberig.... wirklich nur noch zu not wenn man feiern war und nix anderes mehr auf hat...

Guter Mäcces!Hier kann man auch noch ,,frühstücken"

Etwas dreckig, die Plätze sollten öfter gereinigt werden.

If you go to McDonald's because you like its consistency and you feel fairly confident about how the experience and food will be, don't go here. The food tasted cold, old, and stale, but worse, the staff was fighting and yelling at each other. Scary.

Es gibt keinen Kaffee mit Milchersatzprodukten!

Am 10.10. dort gewesen, selten einen so heißen BigMäc und Pommes bekommen. Sowohl die Dame bei der Bestellung, als auch der junge Mann (der ganz besonders) der die Bestellungen fertig gemacht hat, waren fix und verdammt freundlich.

Found little bones in the burger 🍔 disgusting

Sehr inkompetente Mitarbeiter, vergessen mein halbes Essen einzupacken.

Man hat sich viel Mühe gegeben. Aber es ist tatsächlich nicht der beste Mc Donalds wenn es um den Kaffee Bereich geht.

Unfreundliche Mitarbeiter die offensichtlich NICHTS von Service verstehen, sind Assozial und beleidigen Ihre Kunden. Nach Nachfrage, fehlte eine Süßsauer-Sauce und eine Pommes. Erst wurde behauptet, es wäre alles auf Video und ich hätte die behaupteten Waren schon aus der Tüte geholt(Lach).... Ich war damit einverstanden das man das Videomaterial kontrollieren kann, doch siehe da, auf einmal war die Kamera kaputt......

Am 16.09.2023 besuchten wir mit einer Kindergruppe von 10 Personen die MC Filiale. Die Bestellung der Menüs erfolgte digital über die App. Die Mitarbeiter von von MC waren sehr zuvorkommend und wickelten die Bestellung schnell und unkompliziert ab. Fehlende Produkte wurden durch die Filialleitung schnell gebracht. Das Ärgernis begann, als ein paar Kids auf Toilette wollten. Das Thema wurde hier schon mehrfach beschrieben. Ein junger Mann, sitzend in einer Ecke, mit Musikkopfhörern auf den Kopf und nicht als Mitarbeiter erkennbar verweigerte den Zutritt zur Toilette ohne Vorlage des Bons. Nichtkunden müssen zahlen, Kunden von MC hätten freien Zugang. Die Zuständigkeit für die Toilette läge nicht bei MC Donalds, sondern bei Ihm/ einer Fremdfirma. Sofern dies den Tatsachen entspricht, sollte MC Donalds sich schnellstmöglich von der Fremdfirma, oder diesem Personal trennen. Die Weigerung seinen Namen zu nennen und der unangemessene Umgang mit Kunden und in diesem Fall Kindern sind sehr befremdlich.

Same wie Jane Austin, ebenfalls gerade als Gast hier und wurden von der eingewanderten Fachkraft aufgefordert Geld fürs WC zu zahlen. Solange MCs daß hier nicht unter Kontrolle bringt, würde ich das Lokal meiden!

Ich habe meine Bestellung nie erhalten.

Hat schwer nachgelassen. Kleine Portionen u grosse Preise.

Service super, der McMuffin war aber verbrannt und hat auch so geschmeckt. Die Putzfrau war der Hammer, sie wollte nicht, dass ich mit meinem 4 jährigen Sohn zusammen auf Toilette gehe o.O sowas habe ich noch nie erlebt

Danke an den Herren, der mir gerade eben mit gutem Gewissen 2x Netzkartoffeln verkauft hat. Die lagen wohl vorher min. paar Stunden rum, wurden immer wieder erwärmt, so dass ich am Ende auf kalte, harte und staubtrockene Kartoffelstücke rumbeißen durfte. Da sich das irgendwann wie ein auf Knochen kauender Hund anfühlte, habe ich die McEnttäuschung in die Tonne schmeißen müssen. Ich hoffe, dass ich im Nachhinein keinen McDurchfall bekomme. GEHT WOANDERS ESSEN - WIRKLICH!

24/7 opening, but closed for 20minutes. Bad service

Viel zu laute Musik und geschmeckt hat es auch nicht

Ich habe To-go bestellt. Es wurde ein Burger vergessen und auf dem McPlant war anstatt des McPlant Patty ein Fleisch Patty drauf.