McDonald's in Bonn

I have never seen such a friendly staff. Outstanding in terms of service. My friend Mantor is an asset to the customer service of this place. Give that man a raise 😜.

Had a really fantastic visit, laughed a lot, great service, best wishes to Fred!

I took a quick break here for some fries to pass the waiting time for my bus. The restaurant is quite ok, but unfortunately the behavior of the guests is less so. Not a good experience if the employees don't say anything either.

So far the store is good, clean, fast and everything is right, the employees at the checkout are very nice. However, the way the cleaning man begs you at the toilets is unbearable. The behavior is very bold and pushy. A reason for me not to go there anymore!

Mac is cool, Mac is cool, Mac is always three in one, a place where there is parking, a toilet and food)))

Positively surprised! I have never seen such friendly employees in a fast food restaurant. Tuesday, March 11, 2025 11:50 p.m I was very happy about the visit.

Here the toilet man insists on the 50 cents, despite the fact that you are a customer.... a huge fuss before because he didn't get the (illegitimate) 50 cents IMMEDIATELY.

One of my favorites for a long time, however: 1 If you want to order, you stand there and wait for someone to come to the checkout even though it's not full 2. If guests are waiting to be able to order, the employees should stop making small talk with their colleagues and turn towards the guest who is waiting. Next time there will be pictures when I see it again

Putzmann was extremely unsympathetic and aggressive, actually deserves less than 1 star. Forbidden us from using the toilet as a guest even though we had ordered. Food itself was OK.

Food good as always. Service even better. Very nice service late at night.

Poor communication with employees.

Got half of what I ordered. Thanks for nothing. I've been there several times and sometimes something wasn't quite right (drink instead of fries, wrong sauces), but that was okay. Today wasn't okay.

They put a man in Toilets asking for money before u can enter 😂😂😂

Super nice team, order was delivered quickly and freshly. Thanks for that. Restaurant clean and welcoming

We are 2 customers who come almost every day There are 2 employees there in the evening, great customer service and they have a great sense of humor. I wish you a great day 😁

Customer service is on the level minus 100% Noone even reacted on the messages..

The food was standardized as I expected, but the hygiene condition was not very pleasing but passable: scattered receipts and French fired chips on the floor and some tables were not cleaned in time. But what was unbearable to me was the attitude of servers: one of them asked me to leave while I clarified that i haven’t finished my food: as my transaction record showed I confirmed my order at 1:27am, the server only asked me to leave in name of the time of cleaning at 4:45 am. I proposed that I can stay in the corner for 10 minutes but he insisted to let me go by opening the door gentlemanly, claiming that I stayed there “all the night”. At that time, there were less than 8 people in the restaurant and the client afflux table on google map shows that normally the space is still spacious to allow the following clients. So I didn’t thinks it was a fair and tenable demand. Moreover, I communicated with all the personnel n English all along my staying, however the server in the reception said “xiexie” when he passed food to me without any given context. Judging others by their physicals traits is a pretentious manner to some extent especially in service industry.

Fred is the best employee after midnight that I have ever met. If everyone was like Fred, the world would be a better place.

The employees are not competent! I wanted to try the new Big Rösti Raclette Burger. Before ordering, I asked the employee in the hall if there was pork there, she discussed this with her colleagues and said that there was no pork there. I placed my order and canceled the extra bacon. But when I opened the burger, I thought the bun was also stuffed with pork based on the smell. I contacted the administrator, who spoke Albanian, several times. There were few visitors in the hall, but he still didn't want to waste his time trying to find out if there was pork there. He replied that there was 100% no pork there. Then I sat down and after a long search I finally found information about the composition (WHEAT FLOUR, water, invert sugar syrup, CHEESE (6%), bacon cubes (6%) (pork...)) came up to him and pointed to the composition pork and told him it was a good thing I didn't eat it. Nobody apologized to me, the administrator is too arrogant for that. It's just that after so long they offered to swap it for another burger and then changed it to a Big Tasty. An employee stood nearby and told the manager that of course there was pork there. It's very strange that only one employee knows about this. They know a place on the site where you can clarify and find information, but they didn't tell me and didn't look for it themselves. He changed the burger, then the conversation was in Albanian and nothing was clear. It is very difficult to live in a world with people without principles. They wanted to feed a man who had made it clear several times that he did not eat pork. I am Muslim and this is very offensive to me. I didn't make a scandal because I didn't want to ruin my Sunday off with my family and just left. How can you say 100% without knowing that? Shame!

Disastrous, they turn off the charging plugs or they don't work, tables are dirty and full of shit without being cleaned and employees who only dedicate themselves to chatting at night…. catastrophic...between customer service and shit I would give the whole thing the least -5 stars

Edit: I'm outraged. There was no Monopoly sticker with my cappuccino, even though it was included in the menu. Unfortunately one star deducted for that!! Fresh chicken is available here from 6 a.m.! Otherwise you will be supplied with the classics around the clock. The restaurant is clean and well-kept and the ambience has its charm. You have a good view of Bertha from most seats. The friendly staff is particularly praiseworthy. Today the nice employee wished me good morning. The fresh chicken was prepared with a lot of love, which you could definitely taste. Always happy again!!

Ordered at the kiosk, waiting time was ok but the food wasn't as expected, unfortunately the fries were lukewarm and the nuggets were also lukewarm

I actually like McDonalds but it's a shame that it just closes at 12 without any notice on the website or app.

Definitely the worst McDonald's in Bonn. Fries and limp burgers should definitely be avoided.

Just noticed how the branch manager. (I think Mr. Arslan) dragged a woman into the bathroom. Just because she ordered 1 cookie and an employee accidentally ordered 2. When the woman pointed out the misunderstanding, the branch manager came over and shouted at her that she should accept it and pay for both cookies. But she only wanted to pay for one because she had only ordered one. He then became aggressive and dragged her into the bathroom. Police came in time.

I saw an employee cough into her hand and then continue to pick up food for the orders without washing or disinfecting her hands. (Corona still exists). When I brought this to the attention of the shift manager, all I got was so what. Shortly afterwards, I was told by a service person that if I didn't like it, I could buy my food somewhere else. Afterwards, they spoke loudly in Albanian. When I asked for the name of the service person regarding a complaint, I was denied the name by the so-called shift manager and instead I was loudly threatened with being banned from the house. All because of a reference to hygiene regulations. We'll never go there again.

Very clean and the ice machine also worked. Good touchscreens

We love this place this with my boys, genuinely we can hang out here until morning with the night shift guys because we love them so much. Especially the with the Nentor, Driton!

Bad burgers that take a long time after you have ordered online and cause this hassle because first the order does not go through and then the payment would not have been successful... fortunately Apple pay has the other proof... cold burgers and nuggets. I don't come here anymore

Because you want to complain by calling, you don't answer anything. You salve citizens without bullete, you order fries with mayo, you pay for both but you don't get them. Disgraceful, I don't recommend anyone to go there

Catastrophic conditions in terms of cleanliness and hygiene. Royal TS was made without tomatoes The Big Mac had the buns put together incorrectly (top was down and the wrong way around) Fries disgustingly greasy and not crispy at all The service at the exit is extremely unfriendly 3/4 order terminals were functional Everything is bad here

a bad experience. You are obliged to give money for the toilet even though you are a customer, the food is way too fatty. otherwise acceptable. The big problem is that you have to argue with a man who tells you that you have to pay to use the toilet. unacceptable, it should be and still is free for customers.

Few staff and therefore not everyone can serve

Very few staff, you have to wait a long time

Unfriendly, more concerned with gossip than the customers.

By far the worst McDonalds store in Bonn!

Employee “Mentor” does a great job here! Especially on the night shift. Hopefully this will be seen @mcdonalds

Burgers were old and dry, service was pretty unfriendly

The Albanian colleagues who work there at night constantly insulted me in Albanian from the kitchen when I ordered at 4 a.m., and one of them in the kitchen happily smoked his cigarette in peace 😂 good service. There is only one person there at night who is friendly and says the customer is king. Never again after the night shift (preparation for 2 burgers =16min)

Not recommended for vegetarians. I found several meat nuggets in my Plant Nuggets box.

Prijzen goed vergeleken met nederland. 24/7 open dat is fijn. Ik vind het slecht dat ze geen crossaintjes op voorraad hebben in de ochtend. Het uiterlijk is echt slecht. Het is niet uitnodigend en geen chille banken ofzo. Eten was snel genoeg klaar.

Be careful, very dirty restaurant. We were eating there with two families and both families got a gastrointestinal virus. Everyone has been sick for two weeks. Never again you deserve 0 stars. The health department was also notified.

I was just there with my son. He had received a toy of his choice with his Happy Meal. Since he already had the toy, he wanted to exchange it, but the woman at the checkout absolutely didn't want to exchange the toy. So my children and I had to leave the store very disappointed and puzzled. Never again!!!!!

My sister in law ordered a coffee, and went to check on her daughter, while that 1 minute time the guy came and cleaned the table and throw away her coffee. We asked for another one, and the supervisor was very rude, disrespectful, didn’t want to give us another one.

The poppy seed is not what it used to be, the dishes are tasteless, the potatoes used to be tastier, the atmosphere (eat quickly and leave, that’s the feeling.)

It's actually like any other McDonald's. Now to the European Championships 2 for 1 good action.

We ordered a Smart Menu. Orders were brought to us. My cheeseburger was badly mashed. Half of the ketchup was on the inside of the packaging. It looked very unappetizing. I turned to a restaurant employee: "Please replace this cheeseburger with a new one." The employee sent me to the administrator at the counter. He replied that the cheeseburger was okay and didn't exchange it. I left the cheeseburger on the counter. For the first time, my order was not replaced at a McDonald's, even though this is common practice worldwide. I was very dissatisfied and hungry. I think this is very incompetent on the part of the restaurant's administrator. After all, the customer is always right and wants to receive good service and the quality of his purchase.

Their chips are delicious. A serene meeting place.

There is a person who works in the evenings and whose language is not German. His treatment is very bad and unkind, and there is a person who works at Uber. He made him wait for 15 minutes without asking him the name of the order.

It's three in the morning. I ordered food. After 15 minutes the food was prepared and I was served cold food. I tell the store employee that I want to eat here. He replied, “We don’t have a tray!” It was totally funny and unbelievable Never again

Food hot, no long wait. Employees respond to requests and work as a great team 👍🏻

The man from Africa who works at the toilet is an absolute disaster. Loud and totally disturbing. Doesn't do his job properly and wants money. When he points out that he should talk normally, all he gets is a completely stupid statement like “I talk like that.” Come on if you don't feel like it. Nobody needs you.

Rarely have I seen so much incompetence in such a small space. 3 of 4 order terminals were broken and you could only pay at the checkout but not order. The staff was completely overwhelmed and served the wrong food.

McPlant ordered, got meat. And not for the first time. Given the prices, that's just audacious. I'll probably avoid it in the future, because apparently it's too much to ask to get what you ordered.

I was just there ordering take away and they always forget something even though I didn't order anything special. I think it's unfair because I spent €20 and didn't get the full amount of my order

I would like to share an unpleasant experience at a McDonald's restaurant. On May 16th I was visiting the restaurant at Bertha-von-Suttner-Platz 1, 53111 Bonn, when I was informed by a toilet service employee that I had to pay in advance to use the toilets. The tone and manner of address were unfriendly and intrusive. In my opinion, such measures are unheard of. In this day and age, big chains like McDonald's should ensure that all guests are treated with respect and such situations do not occur. It would be desirable for McDonald's to talk about this internally and ensure that such incidents are avoided in the future.

Very unfriendly, very dirty, employee has no idea about his job

I ordered online and picked it up. I only noticed later that things were missing where I was at home. The curly fries and the sauces for the Chicken Mc Nuggets were missing. Didn't feel like going back.😓😓

Wurde von einer Mitarbeiterin geschubst bekamm ein Bürger zu wenig und wurde an der linken Arschbacke angefasst Von einem Inder

I ordered from UberEats at 10:00 p.m. and no food arrived. They are scammers. I called. I was told my food would arrive in 10 minutes. Unfortunately that wasn't the case. Please don't order. They are scammers!!!!!!!😡 😡😡

Breakfast was no longer as fresh or kept warm for too long.

I ordered 5 chilli cheese nuggis.. Got 4 normal ones in the bag.... I'm angry & sad.... Wanted chilli cheese nuggis... I also checked whether everything was in the bag... it was, but I can't expect that I'll get normal soothers in the chilli cheese box... I have 3€ and saved up the voucher for 4 normal soothers... Cheeky.. & also cheeky that the guy at the toilet always wants extra money... & we better not even talk about the ice cream machine...

I ate an MC coffee + a cookie + drank the coffee there in the morning. Let's face it, McDonald's is very expensive. When it comes to sitting at the tables, it should be said that sitting at the tables is no fun for overweight people. But it tastes very good, but it doesn't fill you up either. A kebab at a Turkish restaurant is something different. I don't want to say that I don't get full at Mac Donald, the only difference is that after 3 hours, at least I'm hungry again. And I have to say again to get full, eat a kebab.

Preferably zero stars. The department head was really very unfriendly! Unfortunately I don't know his name because he didn't think he had to share it, probably too afraid of losing his job. Ordered food, nothing arrived, you call and a department manager who doesn't speak German answers the phone and doesn't want to give it to any other employee. Rudeness, no friendliness or anything like that.

Disgust. I came for breakfast, if there is a guy there for service, it’s better to go to another establishment. I paid for a plastic coffee cup. He refused to give it to me, but then he finally got over it and gave it to me, but then I was disappointed. The latte was caramel, and I generally hate added flavors, second: the burger was not the same. He simply brought me someone else’s order, but this twa..na refused to change the order even though it was not touched at all.

Just disgusting!!!!!!!!.. where is the health department?!!!!!!! I ordered a cappuccino. Instead of frothing fresh milk, they took out the milk jug from the drawer, which was still filled with old milk. He then frothed the old milk and shook it into my cappuccino. I asked the employees why they don't clean this milk jug and use old milk. His answer was that he only cleans the milk jug once a day.

Wanted to get a coffee and a croissant. McDonald's wasn't able to accept a 100 euro bill. Then I was opposite in the bakery.

Was my favorite Mcs for a long time, but I feel like the service is declining. I've ordered something to take away there 3 times now and all 3 times something was missing. Definitely annoying. Don't go there anymore

Super warm and quick meal preparation. But unfortunately the benches are too close to the table and you sit very cramped.

Nice place, u can make an order via touchscreen

I found it annoying to be forced to change my position twice because I was standing in the wrong place in the employee's eyes (first at the closed checkout and after ordering I sat on one of the benches in view of the checkout). When he called my number, I came and took the food. He said scornfully: "Next time you stand there." I didn't know that as a customer I had to take orders. The curly fries we ordered were very soggy and only lukewarm. I ate them immediately after leaving the store, so I didn't have them in the bag for an hour. I was hungry so I just ate them. It was tasty but disappointing because they were limp and not hot. It was somehow better here.

Today, March 23rd, 2024, I ordered a menu with French fries at 3:55 p.m. When I got to the checkout I was served a menu with a salad. When I complained at the checkout, the Indian manager told me that I had made a mistake with the order and categorically refused to swap the salad for the fries. He demanded that I pay 3.99 euros for a portion of French fries. I refused and returned the salad and even had to pay the full order price of €10.24. Thank you McDonald's for your customer service. My four year old son ate his meal without his portion of french fries!

The food is good, as good as McDonald's can get. Fries are crispy, burgers are warm!!! I decide rating them 5 stars only because they know food should be warm!You try that one in Friedenspl. then you know what i mean, always cold and dry even in daytime. Don't know if the quality would reduced during middle night. Never been here that late. But in the day everything fine.

We always forget something when we order 😞

Fries were good. Burger put together very sloppily. Cleanliness ok. Why do you have to pay in front of the toilet!?!? and then the toilets are far from clean???? Food was brought to say "Enjoy your meal and have a nice day" but it wasn't enough. The McDonald's experience is continually deteriorating, what a shame! This doesn't just affect this restaurant.

McDonalds has been my favorite for years and has been since childhood. Very relaxed for lunchtime and the shop is clean. The employees wipe the tables as soon as you leave and are friendly. ... If some customers sorted their trays better and didn't look like they had been thrown up, it would be nicer and easier for the staff to clean up. The guests always forget that humanity is also important...

Extremely rude and pushy the gentlemen who want money when you have to go to the toilet. Then there aren't even towels. The overall picture is unclean

So I was eating there on Tuesday, February 13th, 2024 around 11:45 p.m. and I'm really horrified at what's going on. The warm lamp to keep the products warm was simply off. No wonder why the food is usually only lukewarm or not cold and southern music was coming out of the kitchen very loudly which could be heard throughout the whole store. I think I'll inform people about this sort of thing because it's just nonsense

Since it was carnival, of course it wasn't that great.

fast food as known… we order cafe, but wait for long time, that is not fast.

Very nice service and good coffee

Junkie hat versucht mich abzustechen

Good customer service, the food helped me cure my hangover, and the coffee milkshake was the best cure too

Food was ok. Got an item in the order wrong and it was packed to go, even though I stated that I’m gonna eat here. Overall, an average spot to get a cheap meal and pass some time. Very convenient location too.

Zackigen, freundliche Bedienung.im dem Fall männlich.für MC Donalds überdurchschnitt

Das einzige gute waren die Mitarbeiter

I ordered cheese cake and it was not so fresh and tasted like it was spoiled.

Hatten alles da, aber haben in meine 6er Nuggets nur 5 reingepackt

I've already eaten at many McDonald's branches and can therefore say somewhat objectively that this branch sucks. 1. super unclean. I don't know who is responsible for the interior, but they definitely don't do their job. Even though the interior is already very small and the upper floor is mostly closed. 2. poor service. After several requests, the salesman (!) still didn't understand what I wanted from him, a bit of salt for the fries. Just to mention the two Most pressing arguments. I really hope that something will change in the near future, otherwise I don't see a future for this place (even for a McDonald's)!

Essen war frisch. Hat aber wie Pappe geschmeckt. Das einzige, was einen Eigengeschmack hatte war der Ketchup. Hatte den McPlant. Vllt mal Bk nach Rezept für plant based essen fragen idk. Laden war sauber, aber auf die legendäre von Rüpeln kontrollierte Toilette hab ich mich trotzdem nicht getraut.

Einfach nur ekelhaft haben nen alten burger bekommen habe ihn gegessen weil ich ungerne essen weg werfe paar stunden später musste ich mit magenkrämpfen wach werden und schnell aufs klo rennen musste ca 8 mal kotzen ich hasse mc donalds ab sofort und essen nie wieder in dieser drecksfilale ich werde auch das ordnungsamt darüber informieren

Danke vielmals für gutes team Arbeit!!!!!!

Es gab 1kleines Problem, wurde von Herrn Aliu sehr gut gelöst.super Service. Klaus Wenigmann

Bester Mcces in ganz Bonn - kann die Spätschicht besonders empfehlen 💯 Vazhdoni kështu djema!!

Eigentlich meide ich MC aber aus Not mußten wir etwas essen also besuchten wir das Restaurant es war eine Notlösung das essen ist noch immer so teuer und schlecht und zu wenig wie vor jahren es hat sich nichts geändert

Dafür das der Laden 24/7 geöffnet ist war es sehr sauber das Personal war freundlich und aufmerksam und die Tische sind sehr oft gereinigt worden.

In der zeit wo wir auf das essen gewartet haben, wollte mein Mann schnell aufs Klo. Also sowas Unverschämtes ist meinem Mann ja noch nie passiert. Er wurde schon vor dem Klo abgefangen und genötigt kleingeld raus zu rücken. Wir geben gerne was wenn die Klo's sauber gehalten werden aber das man so bedrängt und genötigt wird vorher schon was hinzulegen ist unverschämt. Ich werde auch die Zentrale und den Inhaber mal von den Machenschafften in Kenntnis setzen.

Nettes Personal und sauberer Laden.

Die unten bei WC afrikanische stehende Person ist unfreundlich. Er sagte mir : haben Sie Toilette sauber gehalten ? Ich kontrolliere es. Was für ein absurde Service? Warum muss trotz dieser Unfreundlichkeit 50 cent bei WC Bezahlen. Nie wieder bei MC Friedensplatz

Echt korrekte Mitarbeiter, habe mich sehr wertgeschätzt gefühlt und das Essen war auch sehr lecker und frisch! :)