McDonald's in Bonn

The order machines keep hanging up after we tried to place an order at two machines for 10 minutes. It didn't work at the checkout with the app either. The cashier couldn't help either. Then, annoyed, we went somewhere else to eat. Apparently they don't need our money here! Went there again recently, unfortunately again very disappointing. Burgers and fries were cold, drinks were non-carbonated. It's a shame that you can't give minus stars. By far the worst branch in Bonn and the surrounding area.

Waited over an hour for the food and then the order was simply canceled without any response. It's just such a catastrophe on site. You can't call it fast food if you're always sent to the parking lot to wait for your food. Any other McDonald's is faster is definitely an internal problem. It's time for someone to take care of this again.

This McDonalds is absolutely feral. Everytime I go here it's like opening pandoras box. Their self order terminals are running on 60's era moonlanding level hardware, insanely slow, crashing a lot, and buggy. I wouldn't be surprised if they are powered by a hamster in a wheel. The staff is an absolute wild card, sometimes cool, sometimes just gone like a ghost town. And now the food, I mean it's McDonalds so what do you expect? Well, once I went with 3 of my friends which all ordered a milk product and all of them coincidentally in the following week got severely ill with gastrointestinal issues. I am talking one fainted, the other had a fever and the third one got hospitalized for a week and had to get a colonoscopy. It was all fine in the end but damn was I lucky to have not ordered dairy there. That only happened once though so it must have been a fluke but God Damn it fix those terminals, they're worse than the food poisoning.

I had a cup game and I'm hungry point one the device is stuck point 2 I'm dying of hunger and my food doesn't come

Juice shop. Half of the McDrive order is missing. Just avoid it!

Really McDonald's very friendly staff and clean toilets

What else can you say about MC Donald? Just check when you pick up whether what you get matches what you ordered.

Fast food restaurant. Unfortunately the food was not satisfactory. The burger meat was already dried out on one side and instead of plant nuggets we got chicken nuggets. The employees were friendly. Unfortunately, a complaint was not possible because the order was ordered from the app.

Unfortunately, my experience at McDonald’s was not good. The service was slow, the food wasn't what I expected, and overall it was disappointing

Order terminals don't work, no napkins anywhere, no reaction from the staff

Unfortunately, this McDonald’s has gone extremely slack. The service is terrible, the employees seem unmotivated and not on task. The waiting time takes forever and the products are sometimes left for far too long before you get them. In addition, the floor is usually pretty dirty and the rest of the place isn't really clean either. Compared to before, unfortunately no longer recommended...

Ordered 2x Mcsundae last night, cup wasn't even half full, called the employee and said there was supposedly 118 grams in it. I find it really outrageous and bold. Never again McDonald's.

Clean and cozy restaurant. Friendly staff and super tasty.

Women's toilet smells like urine. The wrong burgers were given twice and the second time there was even a hair in them! It doesn't work at all.

The dirtiest McDonald's I know, especially the tablet cash registers are extremely greasy... Disgusting! That's not possible. Wiping the display every hour should be a given, but it's not done. When asked, the answer is mushy, which fits with the general friendliness, because the employees are always stressed and pouting. Food is made sloppily, there is no advertised standard! You especially notice this with Mc Flurry and Co. Toppings are not made as specified but rather according to your mood and when the caramel sauce runs out there is none at all or just a drop... Getting new sauce in the warehouse is probably too big of a challenge for the employees. The boldest thing is when you order extras for expensive money, e.g. extra topping like 2x Oreo or double caramel, then you get exactly the same normal ice cream as without an extra charge! Fool! Apparently the workers don't even read the order. When asked, there is always a stupid comment or nothing at all, then everything is denied! Great, that's what I call top customer loyalty! The ice cream thing is apparently a global problem, because you get cheated in every other store, in almost the same way, at least in the Bonn area. You could say what are you getting upset about, but my point is that if you pay a lot of money you can get what you want! It's not too much to ask but McDonald's denies everything. Conclusion: Really dirty shop, good on the surface but when you look closely, really disgustingly unappetizing, all employees are unmotivated and absolutely unqualified! Management cares more about their own makeup than their work. And placing orders is like playing the lottery blindly. Well, what more could you want, if you want to eat really badly, go home angry and think about everything again in the evening, then you've come to the right place! Come here and let yourself be metaphorically... a customer who will never eat there again wishes you a lot of fun...

The disabled toilet could not be used because there was a ladder set up inside. Normal women's toilet smelled extremely like urine and the floor was slippery. This is hardly manageable with the rollator❗️ Big Mac lukewarm, kids menu too 🔥 hot again The atmosphere could also be more handicapped accessible

Unfortunately, we are ALWAYS missing something. This can often be solved. But it's just annoying when you constantly have to report to the front desk or by phone. Yes, there are stressful days. Yes, mistakes can happen... but most of the time we get the food, the employees chat a lot, have fun at work and that's how it should be, but please don't neglect your work because of it. This is the last time we've been there and we'll just move on.

Incompetent employees. Something is always missing from the order. Food is always cold. Terrible

The whole MC smells like the men's toilet at 10 a.m. in the morning. Disgusting 🤢

They brought me a terrible sandwich that fell apart. I told the staff about it and she swore at me. The staff is rude and the food is terrible. It smells like a toilet.

Unfortunately not so modern anymore.

Why McDonald's doesn't pay more attention to management and takes the reviews to heart. Every time something is missing from the bag and you wait in the car for ages. The staff seems extremely slow and poorly trained. Waited again for 30 minutes in McDrive today and got the wrong order

Waited more than 30 minutes for my food. The food was already cold and half of it was missing. When asked, they said that the food was “fresh”… The bags were also rummaged through, then it was claimed that the missing products were there (so I was indirectly accused of embezzling something).

Very nice and clean McDonald’s!

Have also ordered a Mc Plant. What arrived? Nobody. I threw 5 euros on the street with it. Goodwill is zero. Otherwise you always get a menu for free or the product. Might puke.

Fast service and pleasant atmosphere

My burger always looks like this. Just slapped everything down. What kind of juice shop is this😡

The burger and fries were served cold. The whole store also smelled like a toilet. Simply inedible 👎🏼

Since the Monopoly campaign, I've unfortunately noticed that something is always missing from my orders. Since the campaign, it has happened more often that drinks are forgotten, for example. Otherwise the quality is as usual, but the frequency of errors mars the experience somewhat.

Absolutely catastrophic! The driver didn't even ring the bell and the order never arrived. When I complained to the boss, I was completely ignored - no help, no goodwill, nothing! I have never encountered such poor service. Just don't order here, it's a waste of time and money!

I just called because our drink and a cheeseburger were missing. Then the man started insulting me and threatening me with the police. I have called 5 times and said that. I tried to explain to him for several minutes that it wasn't me, but he didn't calm down at all and continued to threaten me with the police. Really nice employees, aren't they?

Shockingly bad. Had two Royal TS as a double menu for lunch today and have been shitting my heart out ever since.

Wrap was falling apart in the bag and we never get sauces when we order. Brother what's wrong with them?

The food is fine: warm and usually prepared quickly. The service is okay (almost 3 stars) and depends heavily on the respective operation. The tables are often dirty/greasy. On Wednesday, the old trays were stacked over two tables on the first floor.

One of the most incompetent McDonalds I've ever been to. It can't be that they can't give the customer the order completely every time. So seriously, I've never had such a craving for nuggets. What are the incompetent employees doing? They can't manage to give me the order I want, which made me write this feedback. Not recommended. 7.99 euros free mc's given. Very incompetent employees. Hunger for nuggets is nothing to be trifled with, never where a lot of anger is felt. Good luck, I won't come back and won't recommend the store.

The staff was friendly but the burgers looked like they had been dropped, the fries had no salt and were soggy from the day before and the coke had more water and the tables were sticky. Sunday afternoon 3 p.m.

Unfortunately my burger was cold, but it seemed to be the only one of 3...Staff were friendly and worked quickly...It's actually a 2-story branch, but the upper floor has been cordoned off for ages, and seats downstairs are rare. ..

Food is good and quick like in every McDonald's. Friendly staff, but a bit overwhelmed that day. The toilet facilities were a complete disaster that day. Sink clogged, wet all over the floor, the urinal wasn't hit that often, the toilet bowl was dirty and there was toilet paper all over the floor. That day was just disgusting. I hope it's not always like that. There is a need for action here.

The service is top. There are so many employees working here every day, and they are all very friendly and competent. Even the otherwise soggy fries are crispy here and the milkshake machine is always in operation here. The atmosphere is very modern for a McDonald's branch with digital order boards. I only miss the old characters that used to be at McDonald's, such as Ronald McDonald, who unfortunately no longer exists.

It's just McDonald's, like almost everyone in the French...

Unfortunately, the food was not tasty. I know that the food in all establishments should be the same, but for some unknown reason, the food was not tasty. The sauce in Bigmak was wrong. The cheeseburger in the Happy Meal was kind of crumpled and tasteless. Damage.

Everything was great, but a cheeseburger for €2.29 is tough :D

You either like McDonald’s or you don’t.

I have to thank one of my employees in particular for their advice!

The manager is top! Living at the limit, nothing is too good for you 😉

Not the fastest staff, but friendly

Very dirty. The wait to order is long enough to call this place Fastfood. The kitchen is unsanitary. Constantly forgets to put something in the order. It stinks of dampness. I thought it was impossible to spoil the potatoes, but they did it. In one order the potatoes were over-salted. And in another order the potatoes were without salt at all. The same situation applies to burgers. There were a lot of cucumbers in one, and they forgot to put them in the other.

10 Minuten Wartezeit auf 2 Cheeseburger die dann auch noch falsch waren und fast kalt als ich nach 5 Minuten Fahrt zuhause war

I don’t have good experiences from this location for deliveries. Always have issues with the orders. When the order is complete, then food seems to be all messy (eg lettuce everywhere but not in the bread). Only this week, I experienced twice items missing in my orders, which is unacceptable. It seems that it’s needed a bit of knowledge how to run a quality business. Disappointing.

Terrace is quite dirty. Trolleys are not emptied regularly. Personnel friendliness varies. A quite international personnel, quite hard to understand them even in English. Toilets do stink so much….a disappointment.

There was a smell of urine everywhere in the restaurant, and I noticed the same thing the day before in the Rheinbach branch. It had been wiped down at short notice. It was really uncomfortable.

Drive in, 20 minute wait Double BicMac Bacon Ts is just a double cheeseburger, no bacon, tomato or lettuce... Forgot the nuggets but put the sauce inside.

This stupid dog at the drive counter stands in the parking lot with my food for 5 minutes, talks to his colleague, then asks me what I had and then forgot half of it!!!!! Most incompetent Mcs in all of Bonn really!!!! Unfriendly and incompetent team honestly!!!!!!

Well, I would like to write something positive, but that's not possible. When ordering a Happy Meal, a yoghurt peach bag and 6 pieces of chicken nuggets, they forgot two things and one thing was wrong.

The most incompetent and stupid employees I have ever encountered at McDonald's.

So I can also buy a cold citizen at Aldi, but I don't need a McDonald's with overpriced prices. The staff was very friendly, which is why you can get the stars. The place was very clean, but the food was subterranean and the prices were overpriced like everywhere else in Germany at McDonald's Sorry, but I'm used to better quality at better or more acceptable prices from other countries, like the McDonald's chain I definitely won't visit this fast food chain again in Germany

The best slow food restaurant in all of Bonn

Very friendly staff and the waiting times aren't too bad either. The environment is a bit unfavorable but otherwise everything is great!!

I was there on June 18, 2024 and took our order at the terminal. The food is prepared quickly and the staff are extremely friendly.

I think it tastes very tasty, the conditions are friendly, the feeling is quite normal, only the beeping is a bit annoying. The food comes relatively quickly, there are only days when they are a bit overwhelmed but that always happens.

Average compared to other branches. Unfortunately, for the second time in a row, two or more errors in the delivery to the table.

Big Mac with almost no sauce. Just a drop. Tasted really dry...

Never had any problems, always everything that was ordered and the delivery guys were nice. The food is still warm, sometimes even steaming hot...but maybe that's because we live about 15 minutes away.

Here you are literally left standing in the rain at the drive in, no roof and that's a real shame when it's raining heavily, especially when the announcement comes, just a moment please and minutes pass.

Take away!!! I had 2x Mc Rib and both were without sauce. The sauce that always runs out so beautifully in the photos. Either austerity or forget Big Mac was cold and fries too. :-(

They are so slow that when I got to the drive in counter after 4 minutes there was still no one on the intercom system

This evening on May 29th I had a negative experience at McDonald's during the time window from 10-11 p.m. An employee who was wearing a headscarf treated my order very carelessly. She tossed the fries into the bag from a distance, some landing on the counter. To my great astonishment, she then collected these fries with her bare hands and put them back in the bag - without gloves or other hygiene measures. I find such behavior not only outrageous, but also extremely disrespectful towards the customers. The disregard for basic hygiene regulations is unacceptable and left me very disappointed. I would have liked the food to be handled more friendly and, above all, more hygienically. I hope that you will take the necessary measures to ensure that such an incident does not happen again. Cleanliness and treating customers with respect should be top priorities.

We recently went to eat at our favorite McDonald's again. Really friendly and competent staff work there. Many thanks also go to the shift management, who served us so well and so humanely. The food is always warm and really tasty. We'll be back and bring more guests with us from time to time. Lots of ⭐⭐⭐⭐⭐ for you!

Food didn't taste like anything! Royal Ts or Mc Rib almost the same 🤔

Quite full at lunchtime and the tables are quite dirty, it's better to look twice

The Best of the best, Personal, food 👌👌👌

Waiting 20 minutes had nothing to do with a fast food restaurant, and then the food was lukewarm. Very unfortunate

Its Mcdonalds , expectations are low

Operation and service were okay. Unfortunately the food wasn't really hot...I've seen this branch dirtier. Things have improved in terms of cleanliness.

After eating we had problems that were probably due to a lack of cleanliness. When we feel like it, we prefer to drive to other people MC Donalds.

The gentleman in front of us was able to exchange the “normal” for the illuminated glass without any objection. When we asked to swap, as it wasn't available at the terminals, we were contacted straight away as this is only possible with the app.

You can clearly see that savings are being made here. Almost all orders were incorrect. But that's not all - the quality of the food also left a lot to be desired. You could even tell that the frying fat hadn't been changed in a while, which gave the fries an unpleasant taste. The employees were unfriendly when we complained. The hygiene left a lot to be desired from start to finish - the toilet was clogged and there was leftover food on the seats. Definitely not a recommendation. After all, the weather was very good.

After I ate there Unfortunately, I immediately developed a rash in my mouth, so bad that I went to my doctor. He said it was bacterial in origin. It's a shame that something like this still exists in Germany. So I drive back to Bonn to the Mc at the distributor.

It's just so incredibly slow, you wait 20 minutes for 3 stupid cheeseburgers, it's really not fast food anymore

Leider der schlechteste McDonald den ich überhaupt kenne, aber der einzige in der Nähe, der schnell anzufahren ist... vielleicht liegt es an der mangelnden eigenen Konkurrenz... aber man muss beim Drive fast immer ewig warten. Aber von Anfang: ich verstehe grds. nichts von dem was aus dem Lautsprecher gehaspelt wird. Man kann es nur erahnen. Schnotterig, undeutlich, rasend schnell und fast genervt. Ich brauche sicherlich keine übertrieben freundlich amerikanische Variante und Willkommen bei McDonalds brauche ich auch nicht... ich weiß wo ich bin. Aber ein etwas deutliches Sprech wäre einfach schön.... 90% muss man parken und warten und zwar auch mal länger. Die Burger sind regelmäßig lau bis kalt. Was bei den Preisen echt unverschämt ist. Oft ist auch nicht das in der Tüte was bestellt wurde oder es fehlt was.... Ach ja.. wenn man das nicht ab und an halt brauchen würde.... eigentlich sollte man es lassen. Zu schlecht fürs Geld. Reingehen und am Tresen bestellen bedeutet zumindest bessere Kommunikation und am Tisch esssen sieht man gleich ob was fehlt oder falsch ist..... aber der Drive In, der Service, der Umgang, die Qualität... unterirdisch. Man denkt man sei in der Bronx gelandet.

It's really not a nice or particularly well-maintained branch, both from the outside and the inside. The food, as usual from McD, is average to bad at an expensive price. It's difficult to rate the service, but at least the food arrived at my table without a word. The fact that sweeping every now and then isn't enough will hopefully be noticed before you get stuck on the floor, as unfortunately it wasn't particularly clean there either. Sorry, I don't think I'll come by again...

Staff very friendly, toilet not clean

No matter when you drive into McDrive here, you are always sent to the parking lot and have to wait five to ten minutes. The whole parking lot is full of people waiting in their cars to eat at McDrive. Frustrating. Fast food is something different for me. 😑

Ordered 4 burgers and received 3. Counting is already difficult. Every order so far has been missing something. And once forgotten at the drive-in and waited 30 minutes.

I was just a companion and bought a biscuit. The waitress didn't even understand what I meant by "I would like the big cookie with chocolate flavor" only when I used the word cookie was I understood. Or Double Chocolate Dark Cookie.

Order was lost, probably forgotten. No recommendation. Employees unfriendly.

Worst in all of Bonn By far the slowest terminals Orders are simply forgotten I can't recommend anyone to go here

Just like all McDonald's restaurants. But what was particularly noticeable here was that the tables weren't very clean totally dirty.

The service is not great, but more or less normal

A good McDonald's with self-service counters and a small terrace. There is a parking lot and a power station.

Tables are not always clean otherwise comparatively clean. Waiting times up to 10 minutes. Burgers mostly reasonable without any mess.

This fast food restaurant only deserves one star because they forgot the chocolate sauce and caramel sauce in the milkshake several times. It has also happened that individual food items were missing and were only packed after we asked. Even special requests such as “without onions” are rarely taken into account. There are enough employees there for such mistakes to happen. Just poor service.

I like the first floor, which is accessible via stairs and is a good place to visit a McDonalds for a meal break even at lunchtime.

Order machines keep hanging up. Ambiente has its best days behind it. Some staff unfriendly. The fries were ice cold. The toilet is an imposition. First and last time here

A McD with McCafe like any other. But totally tidy and clean. Both guest room and toilet.

Just disappointed My best friend Joey would like an ice cream or milkshake, unfortunately the ICE CREAM MACHINE is BROKEN, his last milshake was 20 years ago, he is now over 25 and wants to have children of his own... I demand at least an apology...even better would finally be a milkshake

2 Burger waren kalt, 2 waren frisch zubereitet und ok - der Service hat sich erst einmal in meiner Anwesenheit gestritten, anstatt mir mein bereits bezahltes Essen zu geben, so dass es Zeit genug hatte kälter zu werden. Ich hatte auch das erste Mal eine Apfeltasche, die nur lauwarm war. In diesen MCDonald werde ich nicht mehr gehen.

Hab lange gewartet und das Essen ist halt wie immer

Wie immer, egal was man bestellt.ist immer nicht vollständig, da fehlt immer was .Auch wenn da nichts los ist und kein Stress

Das war sehr langsam. Essen war kalt und Bürger war von gestern 🤦Es ist am schlechtesten McD