Burger King Bonn Bornheimerstrasse in Bonn

This Burger King is by far the worst in the area. The food tastes terrible and the staff seems completely overwhelmed - probably because they are understaffed. The building's exterior lighting hasn't worked for years, which makes the restaurant look unattractive from the outside. Things don't look any better inside: the tables are sticky and dirty, and there's an unpleasant smell. The toilets are in an unhygienic condition, which adds to the overall impression. It is unbelievable that the parent company Burger King has not closed this location in Bonn long ago. For comparison: there is a McDonald’s directly opposite, which seems like night and day compared to this Burger King. The outside lighting works there, the rooms are clean, and everything looks inviting - even when you just drive by. The Burger King, on the other hand, is more reminiscent of an abandoned haunted house. The last time I was at BK was two years ago and last week I decided to give this location another chance. Unfortunately I was disappointed again. The hygienic conditions leave a lot to be desired and I seriously doubt that the applicable standards are being met here. My conclusion: Avoid this Burger King. Don't run, sprint in the other direction. Absolutely unacceptable!

Burger King restaurants are always a surprise Here in Bonn the whole store smells of burnt fat In the next one you have the feeling that the employees are being beaten etc...

Friendly staff, everything was great 👍

That's the chilli Chief Fries in this branch 😂😂😂 a joke

A completely normal Burger King restaurant. Not so crowded. We'd love to come!

The restaurant is good, I always come at night because I have to take a break there for work. Always empty at times and eat fresh and hot. However, the bread at every Burger King has now gone really bad, making the burgers really inedible.

It's just a fast food chain, the staff was friendly, the people were ok, not like my mcces, just slapped on it with salad etc. Fries were warm and crispy

Personelden memnun degilim bitane menecer var tailan isimli insanara iyi davranmiyo ve insanari kovuyo normal bir nonda konusmuyo normal bir davranish degil

There was no one there and it took them 20’ to deliver the food…

Toilets smell terrible. Doors are open and every 4th soap is usually open. However, you can always find something in the women's or men's toilets. Employees and shift managers show no reaction to the request to close the doors. The Russian employees in particular act as friends of the boss and are extremely unfriendly in contrast to the others, who leave a more trying impression. Most of the time there is very little activity there and I wonder how long the store will last. The few sockets are blocked by child protection and cannot be used because of dirt. At the socket opposite the toilet, the only one where there is no child safety lock (even though it is closest to the children's room), it smells terribly because of the permanently open toilet doors, which do not close independently as intended due to pieces of cardboard. A Mr. Mûller from the Bonn public order office who happened to be using the toilet, whom I then spoke to, denied the responsibility of the public order office, including the junkies, from the drug racket. In his opinion, those who regularly hog the toilets for hours also fall within the operator's area of ​​responsibility and would be their private matter. Mr. Müller couldn't tell me who was responsible for complaints and said if I wanted to make a fool of myself I could call the police. Other Russian visitors to the restaurant wanted to know what the reason for my complaint was and whether I wouldn't have any other problems. It particularly annoys me because I allegedly violated hygiene regulations because I sorted 3 business suitcases opposite the smelly toilet rooms. Does anyone know who is responsible for the cleanliness of toilets in restaurants in North Rhine-Westphalia? A complaint to staff from 2 shift managers was unsuccessful. Maybe the operator will speak up?

As a person in a wheelchair you are the last person in this Burger King. The toilet is totally broken, the faucet is too small and loose, it can't be used, the mirror is too high, the soap and the towel are out of reach, and the hygiene in this one is, well... I actually like the Wopper, but here you miss it...

The food was quite good, but the atmosphere and cleanliness were very poor and there are no self-service terminals. It looks like this branch hasn't been modernized in decades.

Dark, uninviting, burgers were OK

Burger King typical. There was nothing to complain about. Inside equipped like any restaurant. From the outside, however, this restaurant looks as if it is permanently closed. Maybe something should be done. 😉

This branch is clearly the best Burger King branch for us. Always arrive relatively late, but employees are always friendly, patient and still have a smile on their faces even shortly before the end of the day. If something is missing from the burger, it will be refilled without any problem. We like to eat and sit here because it tastes very good and everything is warm. Please keep it up 👏🏻

Normal Burger King with good opening hours. A bit unusual that there are no ordering machines, but otherwise everything is good.

Normal Burger King with good opening hours. A bit unusual that there are no ordering machines, but otherwise everything is good.

To Rekam Samdr: This is what a normal meat patty looks like. They show you how to prepare it and you still want to be smart, even though you have no idea. Awkward!

Employees were very friendly and the food was fresh. Top

**Unappetizing food and questionable explanation** I went to Burger King today and got a burger that looked anything but appetizing. The meat was covered in strange spots that the staff said were supposed to be protein. I was even shown how to prepare the meat, but to be honest I highly doubt this explanation. The burger just looked inedible and that should never have been given out to a customer.

Actually the worst Burger King I've ever visited. Would give less than one star if possible but unfortunately this function is not available. The parking lot looked cleaner than the Burger King itself. There was rubbish on the floor everywhere, leftover food and that was the last time I ate anything, probably forever. The only positive thing was that you didn't have to wait long for your order. 8 chili cheese burgers and 2 double cheeseburgers were ordered and we didn't wait 5 minutes but that's what they looked like. Never again !

Not only was it anything but fast food and we stood in the drive-thru for 30 minutes, the ChilliCheeseNuggets were hard and old, don't you believe me? The X-tra Long Chillig Cheese went straight into the trash, the bread was hard, the cheese was cold and dried out, as was the meat, something like that should be closed

Running, running non-stop, diarrhea every time I ate, diarrhea again and again, disgusting and disgusting. I don't know how to put it in a bad way. You can imagine worse than bad the shop has to be torn down

Parking lot dirty, staff rude, forgets part of the order and then is really rude... thank you.

The shop is clean, quiet and the staff is nice and friendly.

The store could easily do with more cleanliness.

Food poisoning and still dirty her with a child

🍔 Popular fast food chain with delicious offerings 🍔 ✅ Large selection of burgers, fries and co. ✅ Clean and modern restaurant with drive-thru ✅ Friendly and fast staff ✅ Affordable prices and attractive promotions ✅ Long opening hours until late at night ℹ️ Tip: Try the Plant-based Long Chicken! - Waiting times may be slightly longer during peak times - Limited vegetarian and vegan options Conclusion: The Burger King in Bonn is a reliable place to go for everyone who wants to enjoy fast, cheap and tasty fast food. The offering is diverse and covers all classic burgers, side dishes and drinks. The restaurant itself is modern and clean, with the option of a drive-thru. The staff works friendly and quickly. In terms of price, Burger King is reasonably priced and regularly offers attractive promotions. Waiting times can only be slightly longer at peak times. The range of vegetarian and vegan options could also be expanded. Overall, a recommendable Burger King that impresses with its delicious offerings and long opening hours.

Very very very poor customer service and very long waiting times, even after 10 minutes I was addressed with a “one moment”. The foreman was rude and didn't even look me in the eye during the conversation. He is about 1.87 tall and has white hair below his right ear.

I was cheated when I had it delivered. 1x 6er nuggets, 1x 9er nuggets and 1 cheeseburger were missing. Contact by telephone is not possible, there is no place!!! that will not do

Unfortunately the worst Burger King I have ever seen.

Food poisoning! I lay flat for 3 days after my visit...

Wanted to give this Burger King another chance, but it was even worse than last year: All places dirty and/or littered, upper floor cordoned off. Air conditioning is running, so other customers also found it cold. I usually like the burgers. This time ALL the vegan patties were burnt. According to the employees, this is “normal” and they stick to the 3 minute frying time. The branch manager accepted the complaint and swapped the burgers, the first patty of which was black again, swapped again. The remaining patties were no longer quite as black as before. Because I was so hungry, I started eating the burgers, but then I finally lost my appetite. Ate dessert at the competition next door. What else has to happen for things to improve?

The food is very tasty, but you can tell that the employees there don't like working there. Burger King has really deteriorated over the years, the number of employees has decreased and the store has let itself go. A picture from before and after:

Employees could be friendlier Restaurant could be cleaner Not nice for children

Update!!!: Team Wallraf Undercover report from September 29th, 2022 confirms my opinion....!!! To date nothing has happened... Although I complained to Burger King GmbH and informed them about the conditions of the branch, I was only referred to the branch manager but as you can see, he doesn't seem to care about any of this... Quoting my complaint about this branch: Good afternoon dear Burger King team, I am shocked by the conditions of the branch in Bonn (Bornheimerstr. 230, 53119 Bonn). I visited the branch yesterday, and at first it's not clear from the outside what a worrying condition this branch is in. The only thing you notice from the outside is that the large Burger King logo has faded and can hardly be read. As soon as you enter the branch you notice how dirty this branch really is, the door handles are sticky, the windows are extremely smeared and urgently need to be cleaned. The garbage containers are full and are only emptied when the tables are full of tablets. The tables are so dirty that you hardly dare to sit at a table because you can see the grease stains on the tables with your naked eyes when the sun or light shines on them. The employees in the branch do not feel capable of doing this work, apart from how the customer is treated here does not correspond to the motto the customer is king... There are also no straws or napkins in the display. The toilets are not accessible here and are a health hazard, the smell that is constantly there is unbearable, there is no soap and no way to dry your hands because the hand dryer is broken here too. I don't want to know what the kitchen looks like if you know what overall condition this branch is in. In the interests of Burger King GmbH, even if this is a franchise partner, I ask you to act immediately and take a look at the situation on site. You should also look at the Google reviews of this branch to get an overall picture of several customers.

We ordered. One of the expensive burgers was missing, there was no sauce and the fries and onion rings were cold and therefore totally soggy. Customer service? Nope. We are supposed to check the order in the presence of the delivery person (so that the next ones have even colder food and the poor guy gets shit on there) otherwise we have no claim to anything. If there were 0 points, I would give the Buger King.

Best shop always tasty and friendly

I ordered there several times and it always came late.

Fast food okay but the burger was lukewarm and so were the fries. McDonald's is a shame because the burgers taste good too.

A very classic Burger King standard meal, reasonable service and the same boring decor as everywhere else

Waited a long time and the restaurant was dirty again. All the clearing carts are full and the tables are not clean. By the way, there wasn't really much going on.

Where should I start! The burger was completely burnt, the hot brownie with ice cream was completely melted and the ice cream soup was everywhere, we paid too much or the cashier added too much to the bill and showed no understanding. There were no sauces for the unordered and unwanted menu and none for the ones that were ordered either! Otherwise I was always satisfied but this time my collar almost burst!

Not recommendable. Was in the drive around midnight. I waited half an hour with other vehicles until it was my turn and only had 4 vehicles in front of me. The food was only lukewarm and simply slapped down. Never again!

As described here in the reviews many times - also found today - disgusting dirty and smelly toilets - acrid smell of urine - worse than at some main train stations - you immediately lose your appetite - apparently a well-known problem at this Burger King - Staff rather unfriendly and annoyed - Food was okay!

Let's start with the food, there is almost no sauce on the burgers. There was very little salad pressed on it. With the chili cheeseburger, the jalapenos were all put together in a pile and not distributed neatly and there was hardly any sauce on them either. The service leaves a little to be desired. You are asked what you want and you want to order directly and then the waitress just goes away to wipe... Well, now the ambience, it just looks very old. It's a shame actually... you could do more with it.

I waited 2 hours for my delivery which ended up being canceled.

It's not like it used to be. The food is very cold and mostly from the day before. Incompetent employees and unfriendly, no hello or goodbye, just a poker face. Not recommended!

I went to the sanitary facilities. Dirty and stinky!!! And that wasn't the first time here. Will not visit this “restaurant” again ☹️

The vegetarian Plant Base Big King menu, which has now been reduced in price, tastes very good and really fills you up for under 10 euros. The children were very happy and didn't manage to do everything.

Music that is too loud so that the service doesn't understand anything is harmful and they still discuss the order when exchanging it

The ventilation doesn't work! It's very difficult to breathe and it feels like you're breathing in deep fryer grease. The poor staff that has to work here... Maybe it was because I had to wait over 20 minutes to be served. The store is just a complete disaster. The franchisee has nothing under control here :(

The branch is totally understaffed, but the food is actually edible

Absolute disaster. Very unfriendly and dirty the BK. Complaint goes to health department.

Unfortunately a very bad Burger King and I recommend going to McDonald's next door. - Far too long waiting times at the drive in - Employees look quite annoyed/bored. - Nuggets 20s ordered totally limp just like the fries totally cold.

Really rancid and run down. Savings are not only made on staff and service but even on lighting (inside as well as outside). Unfortunately, cleanliness is also different.

Disorganized, unfriendly staff constantly complaining to each other because something is always missing. Actually stood in front of the checkout for 10 minutes without being able to order. I observed how long the customers in front of me had to wait for their orders. I can't rate the quality of the food because I gave up and went to McDonald's 10 meters away. It's a shame, I would have liked to try it. ..or not, because when I went out I went to the toilet and that was a picture of horror and a case for the health department

Fairly ok, quick service, ok prices - nice that you can combine discount coupons. Lots of free seats. A plus for a large parking lot

There are always the same people who don't speak German very well and it's always cold. I think if you don't feel like working then the food is always so bad

This branch is pretty run down, you had to look for napkins and drinking straws, the service person behind the counter could have stayed at home. But at least the food was hot and tasty.

I think this is the oldest Burger King I've been to in a long time. No order terminal, only 3 employees on Tuesday evenings and the old logo everywhere. The lighting outside was also broken

Very dark. Seems closed. Very slowly

Burgers were good, quality is always decent and tasty. Atmosphere can improve though

Geballte Inkompetenz Der Laden ist super ekelhaft und das Personal einfach zum kotzen

Gruseliges Ambiente, kalter Burger. Sonst Fan von Burger King

Zum Restaurant kann ich wenig sagen, ich war noch nicht vor Ort. Allerdings hatte ich gestern bei Burger King bestellt. Die langen Lieferzeiten waren mir bekannt trotzdem dachte ich mir "Solange sich der Fahrer innerhalb der 2 Stunden auf den Weg macht bin ich da gerne bereit zu warten." Nunja besagte 2 Stunden sind vorbei es war nun nicht mehr halb 9 sondern halb 11.. Und immer noch keine Meldung vom Restaurant oder vom Live Tracker... Ich habe dann noch einmal eine halbe Stunde gewartet bevor ich mir dann den Ofen vorgeheizt und einfach eine Pizza reingeschoben hatte. Nach insgesamt 3 Stunden kam der Lieferant dann auch... Ich hatte ihm dann gesagt dass es mittlerweile 3 Stunden nach Bestellung sind und ich das Essen nicht mehr haben möchte. Er ist dann gegangen mit den Worten "schon wieder einer"... Alles in allem kann ich hier nichts zum Essen sagen da ich dies nie bekommen hatte*. Fakt ist aber 3 Stunden Wartezeit sind einfach zu lang... Burger King schreibt sogar selber, dass man am besten vorbestellen sollte... Vielleicht sollte man aber einfach mit BK Delivery nochmal einen Schritt zurück gehen, überarbeiten und das ganze dann Funktionierenden raus bringen...

Weiss nicht warum sich burger King so viel mühe macht schlecht da zu stehen, die Tische voll mit tablets verklebt ins gesamt nicht gut ,das essen ist auch nicht wirklich lecker, das Auge ist mit > hier macht man besser beide Augen ZU! Letzte mal BK nie wieder , der Laden war leer und trotzdem waren die Tische zu 70% nicht sauber , stehen da nur rum dann muss man die Bestellung mehrmals wiederholen, was man möchte weil das Personal einen nicht versteht, das nervt , schlimmster burger laben überhaupt

Der schlimmste BK im Umkreis. Wartezeiten sind extrem lange. Das Personal kann nix dafür, da sie offensichtlich unterbesetzt sind. Die können einem nur leid tun. Die Gäste benehmen sich wie Affen, drängeln sich vor und versauen den ganzen Laden. Keine Beleuchtung außen, innen keine Strohhalme, servierten oder Salz / Pfeffer. Kann nicht mehr lange dauern bis der dicht macht.

Wenig los bestellen an der Theke sehr schlecht Mitarbeiter schlecht ausgebildet vorallen Freundlichkeit fehlt Sauberkeit der Tische und Sitzgelegenheiten schmutzig man steht an der zwei Meter weg und wartet auf das Essen man sieht wie daß Essen auf den Tablett geworfen wird für mich war es das letzte Mal hier gewesen zu sein habe fast 22euro ausgeben für zählt leider Freundlichkeit und Sauberkeit schade hier nicht mehr

Hatte bessere Tage und ohne Getränkepauschale

Es gibt keinen schlechteren Burger King. Man müsste denken, dass dieser Laden mal ein Upgrade bekommt, aber das passiert nicht. Selbst der Whopper war kaum essbar, weder von der Zusammenstellung noch vom Geschmack. In den USA wäre dieser Laden längst geschlossen worden, aber die Qualitätsstandards hier sind anders. Grundsätzlich finde ich den Whopper ein klasse Produkt, aber nicht dort.

Das Essen ist halt Fast Food, da brauchen wir nicht groß drüber reden. Es schmeckt entsprechend. Der Service ist etwas langsam und vergisst zum Teil Sachen oder verwechselt Cola mit einem Shake. Trotzdem sehr freundlich und Einsichtig.

Dauert ewig bis man sein Essen bekommt. Totale Zeitverschwendung.

Wenn man stundenlang auf sein Essen warten will, ist man hier genau richtig. 😞 Wir sind dann um die Ecke zur Konkurrenz und waren dann immer noch schneller dran. 🍔🍟

Essen ok, dauert ab und an recht lange. Toilette. Leider sehr schlechter Zustand stinkt stark. Wasser und Föhn gehen nur bedingt! Dringender Handlungsbedarf

Δεν ξέρω πότε καθα ρισαν τελευταία φορά. Παντού απίστευτη κάπνα

Heute über Lieferando bei Burger King bestellt. Dieser Laden ist einfach das letzte... Die Bestellung kam nach 3 Stunden vollkommen kalt an. Natürlich wurde die Bestellung meinerseits nicht angenommen. Auf Nachfrage ob der Fahrer mit meiner Bestellung drei Stunden unterwegs war, kam als Antwort er sei alleine. Somit wurde es bestätigt: drei Stunden mit einer bereits bezahlten Bestellung herumgefahren unf am Ende umsonst, schade... Beim Versuch jemanden Telefonisch in dem Laden zu erreichen verzweifelt man, wenn jemand dran geht kommen Aussagen wie: das Essen ist unterwegs und es wird aufgelegt. Wenn überhaupt jemand dran geht. Mit Paypal bezahlt und jetzt kann ich gucken wie ich mein Geld zurück bekommen. Nie wieder!

Warten seit 3 Stunden auf unser Essen. Niemand geht ans Telefon. Bei den letzten Malen wurde immer etwas vergessen. Warum bietet man dann Lieferservice an, wenn es offensichtlich nicht funktioniert?!

Kollegen streiten sich beim Wooper Zubereitung....

Ziemlich düster da drin und verschließen

Weinig volk, snelle bediening, gedateerd interieur

Ist halt ein Burger King. Finde das Personal bisschen langsam, aber ist halt n Burger King. Ansonsten Burger top!

Leider sehr schlecht geworden. Ich mag Burger King eigentlich lieber als das goldene M, aber der Burger war eiskalt und das Ambiente, wenn man davon bei Schnellrestaurants sprechen kann,hat sehr "gelitten"!

Essen ist immer ganz gut, es gibt auch meist alle plant based Optionen. Leider kein Bestellterminal, weshalb die Wartezeit schon mal was länger ist, wenn der Drive in voll ist.

Ehrlich gesagt gibt es bei Burger King viele Dienstleistungen und Verzögerungen. Das Essen ist gut, selbst die Lieferung nach Hause ist sehr schlecht. Ich habe das Restaurant mehr als einmal angerufen, weil sie mit der Bestellung zu spät für mich kamen. Ich habe darum gebeten, über das Internet zu bestellen, und sie haben es mir gesagt Ich werde es in einer Stunde bei mir haben. Ich habe mehr als zwei Stunden gewartet und es ist immer noch kein Essen gekommen. Burger King, du bist sehr schlecht mit der Lieferung und der schlechten Behandlung

Gutes Essen, gutes Preis-Leistungsverhältnis, es gibt immer Eis oder Brownies. Egal welche Uhrzeit.

Früher eine richtig gute Filiale. Jetzt ein Paradebeispiel für Wallraff. Bei Veggie Burger sogar nochmal nachgefragt und trotzdem Fleisch drauf gehabt. Die Leute haben einfach keinen Bock

Der schlechteste Burgerking den ich kenne. Ich kenne viel Müll, aber dafür gibt es nichtmal ein Wort. Zu wenig Personal, immer voll, schlecht geschultes Personal und vom Essen Brauch mal garnicht sprechen.

Gestern Abend essen bestellt Lieferant echt sympathisch und freundlich Essen war wie folgt Der Crispy Chicken war recht gut Der Whopper Jr war auch recht gut Recht gut im Sinne für ein Schnell-Restaurant Dann die Pommes kalt und fast komplett roh Die Nuggets kamen in einem unappetitlichem dunkelbraun und haben nach altem Fett gerochen (geschmeckt haben sie jedoch relativ gut) Der Whopper unter aller Kanone Der langweiligste Burger den ich gegessen habe Kein Geschmack, lieblos belegt, die Sauce musste ich erstmal suchen, kein Käse Bei dem long Chicken tut sich nicht viel zum Whopper Dafür 35€ ausgegeben So schnell bestell ich da nicht nochmal

Ziemlicher Durchschnitt bzw. genau, wie man es vom Franchise erwartet. Der Plant-based Nugget-Burger war jedoch überdurchschnittlich gut. Nimmt ironischerweise kein American Express - und die Payback-Nummer muss Ziffer für Ziffer händisch eingetippt werden!

Bei meinem Besuch gegen 12:00 Mittags war die Filiale angenehm sauber, die Bedienung an der Kasse nett und konzentriert und sowohl Burger und Fritten waren ohne Mängel und haben entsprechend den BK-Vorgaben richtig gut geschmeckt. 👍

Mit dieser BK Filiale geht es seit Jahren nur noch abwärts, insb. was den Zustand des Gebäudes angeht.

Schon wieder fehlt was. Immer gründlichst prüfen! Bei 2 von 3 Malen fehlt etwas, es ist völlig inakzeptabel

sauber, lecker eben Burger King

Ketchup statt Mayonese. Sundae nur halb voll. 1 Hauch dünne Serviette fürs mitnehmen. Menschen Leer um die Mittagszeit, langsamer Betrieb.

Drecksladen mit Drecksmitarbeitern. Würde mich schämen Menschen so ein essen zu geben. Und um dort eingestellt zu werden, muss man aus der Schule geflogen sein weil man seinen Lehrer geschlagen hat. Nie wieder burger penner

-sehr nette Dame am Drive- In, hatte zwar am anfang die Pommes vergessen, aber nach dem Hinweis gab es die Pommes und einen guten Tip von ihr nämlich das nächste mal auf ein Menü zurückzugreifen, da würde man eher sparen;) -Parkplatz war viel frei und wir konnten in Ruhe essen -Die Burger 🍔 sowie Pommes 🍟 waren noch heiss uns frisch:)

Burger sind lecker und frisch.Aber hey ihr müsst mal den Laden aufräumen.Boden wischen der Eingang ist total verklebt.Und eure Mitarbeiter müssen freundlicher werden.Entweder ich mache etwas gerne oder ich bleibe zuhause.

Unfassbar dreckig überall und die Mitarbeiter sind wirklich unorganisiert.

Zu wenige Mitarbeiter was dazu führt das Bestellungen langsam verarbeiter werden können und die Angestellten Arbeitnehmer arbeiten zu langsam