Burger King Bonn Bornheimerstrasse in Bonn

I was driving through this city and we stopped to get something to eat. I've never seen such an ugly and dirty Burger King. The chairs were sticky, the tables were too, and I don't even want to talk about the restroom... a complete disaster. As a bonus, my family and I had stomach aches and diarrhea for two days after eating there. I can't recommend it. Avoid this place for your health!

The fries are always cold, as usual. The burgers too, even though they're freshly made?! I don't even want to talk about the toilet... you can smell it in the restaurant...

I visit this restaurant twice a week. Despite being understaffed, the staff does their best to serve every customer quickly. I prefer to wait a little longer for freshly prepared and delicious burgers. I have always been very satisfied.

The staff are nice and try their best, but it takes a VERY long time to get your food, so it's definitely not fast food, whether you use the drive-thru or walk in.

It's a shame we even have to give it one star. Even that's too many. As all the previous reviewers have rightly written, an absolute disaster. - Of the four burgers, three arrived very cold, so we sent them back. The new burgers were just as cold. Not exactly a taste experience. - According to our food service manager, the fryer grease probably hasn't been changed for at least two weeks. - The smell in the men's restroom was simply unbeatable. Any train station restroom smells far better after Carnival. It might have had something to do with the mold that was everywhere. - Cleanliness seems to be a complete foreign concept here. The tables were still covered in sauce from previous guests. Various food scraps were scattered all over the floor. The advertising signs inside the restaurant and the windows hadn't seen a rag in years. Conclusion: A completely run-down and run-down place. They haven't learned a thing from the forced closure due to uncleanliness. What a waste of €10. We'll never see this store again.

Very poor customer service. Food was good

The entire Burger King smelled of toilet cinders, making the food taste inedible.

It's a Burger King, which pretty much says it all. But you order at the counter by speaking to a human, like in the old days. Points deducted: Dogs are welcome at the Scotsman's next door, but not here.

Of the two burgers, one was cold and the other lukewarm. This is incomprehensible, as there wasn't much of a crowd. Six people in the shop, and they couldn't deliver the burgers at a suitable edible temperature! First and last time!

In any case, fresh food, friendly service.

So, it's definitely not recommended if you want something quick—that's why you go to a snack bar, after all. However, the place was completely empty for a full 10 minutes. The employees in the next room definitely heard me, as I made myself clearly noticeable. Next time, I'd rather go to Bornheim or go next door to Kokorenz.

The store was very dirty even though it was closed and the employees were very unfriendly

So, I definitely wouldn't recommend this branch. The food is definitely not freshly prepared; it's served cold. In the future, I'd prefer the McDonald's 100 meters away, which also prepares its food fresh.

We came in and were told cash only, which isn't stated outside. It can happen. The order wasn't processed as requested. The employees do their best, but unfortunately, they don't understand half of it. Anything you have to pay extra for but don't get is considered fraud. Unfortunate.

Bottomless. This place is bottomless. The health department has been notified.

Very dirty, the toilets stink. The air conditioning is growing mold. The food is just thrown there. The kitchen is dirty. Well, sorry, but I'd rather go to the clean, organized McEs one driveway down.

By far the worst Citizen King. The building and interior design have never been changed and still look the same even after 1,000 years! I get a stomach ache every time I eat there, and when there are great deals on offer like Naruto merchandise, well, that's perfect. Don't you get that in Citizen King?

Pretty run-down. Food took forever and was subpar even for a BK. The toilets were in terrible condition.

Unfortunately, the dining area is often very dirty and the staff is very slow.

An incredibly long wait of 15 minutes before my order could be taken from a car in front of me at the drive-thru. The server doesn't speak German, tries to stammer something in broken English, and then doesn't answer again.

Very run-down and smells of toilet bricks. The staff keeps you waiting forever. We left after five minutes because the staff at the counter ignored us.

Everything was great, thank you

It's a good Burger King. The employees are a bit dissatisfied with their work, but you can't hold that against them, no matter how hard you try. The upstairs area was cordoned off during my stay, which was a bit of a shame, but the power outlets worked and the food was good. It's just Burger King, so it's 10 times better than McDonald's, but it's not really anything special.

Never again – a complete disaster We each ate a Whopper meal and now deeply regret ever having set foot in this restaurant. We noticed a strange taste while eating – now, shortly after the meal and on the highway, we're both struggling with severe stomach discomfort. The condition of the store was particularly shocking: unhygienic, unkempt, and far from the standards one would expect from a restaurant chain like Burger King. It's absolutely incomprehensible to us how a restaurant in this condition is even allowed to continue operating. Something urgently needs to be done here – both for the health of the customers and in the interest of all other guests.

Absolutely not!!! Never again... Dirty, unkempt, stinking restrooms, simply impossible...

2000s charm. Menus are presented on tube TVs. Promotional products are never available. Vouchers from the app cannot be redeemed. Bottomless breakfast.

Burger king is burger king -- is what you expect. But the staff are amazing

Every star is really too many. We waited two hours for our food and called several times. When we called, we received rude answers. The delivery guy was nice, but the "boss" was very rude. I would never order from there again! Unprofessional for such a large company.

The service is very bad, the staff is unfriendly and the food is prepared by hand, without gloves. I do not recommend this branch.

Since the employees apparently don't feel like working, the lights in this branch are also turned off at night. You'd think the store wasn't even open. You're greeted at the entrance and in the dining area by trash and a smell familiar from a train station restroom. If you continue walking across the dirty, sticky floor and make it to the counter, you're met with bored, unfriendly faces. After a quick, forced "Hello," our order was practically thrown onto the counter. The pleasant female figure then turned around, looking bored. There was no goodbye or anything else. The other figure, as already mentioned in other reviews, then headed to the entrance to smoke his well-deserved cigarette, probably his 40th of the shift. Wow, the manager seems to be relatively indifferent to the loss of sales and his reputation; the main thing is to drive a Porsche. I can only advise everyone against this establishment. Any highway restroom is better. ✌️

I was there yesterday, June 21, 2025. I've never experienced anything like it. The place is filthy as hell. The restroom stinks and is filthy. The staff is unfriendly; no one speaks much German. The seats in the restaurant are broken (holes in the seats). The entrance and exit areas are dirty. Never again

We waited forever for our food, even though there were only three people to serve. The place was dirty, with ants and very sticky tables. Lots of food leftovers on the floor. Unfortunately, a total disappointment for the whole family. We won't be returning again!

Good burgers and good food but the atmosphere isn't very good : ( but easy to reach and very centrally located.

I've been going to Burger King on and off for months and never had any problems. Today I bought two plant-based Long Leg burgers to go and when I got home, I discovered that one of the burgers had cheese and meat. There was also hair in the burger! That's not only unprofessional, it's also downright disgusting!

A burger king that gets your order perfect and everyone walks away 100% happy isn't rare but we're talking about on the hottest day of the year. Very pleased with my order of the macaroni cheese lover burger and strawberry shake staff were really friendly and spoke some English for me too. Sehr Schöne 👍

Unfortunately very dirty, the toilets were barely usable and all the trash cans were full.

Burger King is still old in terms of technology where there are always problems with the app and unfortunately also misunderstandings when ordering. Otherwise always clean and friendly.

One of the worst BK I know: dirty, poor quality, clueless staff, etc NEVER AGAIN

Worst and dirtiest Burger King I've ever been to. Ketchup stains on the walls and sticky floor....

12 a.m. and already closed. Too bad

30 minutes for 3 cars. Non-carbonated Cola and not enough Cola syrup

Never been to such a dirty Burger King in my entire life

Unfriendly staff and food was not cooked well.

Was today on April 17th. around 2:30 p.m. at your DriveIN. The employee with glasses was unusually unfriendly and annoyed and didn't do her job properly. The entire order was a disaster.

Not recommended, everything is broken, from the intercom in the drive in to the card payment machine. In addition, only 3 of the 4 menus were packed. Of course, all 4 were billed. That was the last time, from now on next door at McDonalds.

Unfortunately no self-service stations. But there is a lot of parking space

The branch urgently needs an update. Was there around 11pm in the evening, service wasn't exactly the best, but the burger was perfect. You shouldn't be put off by appearances.

All in all very bad. One star is still too much for it

I haven't seen anything so unkempt in a very long time.

As I was eating my menu, an employee took a cigarette break right in front of the entrance and spit on the floor several times, which I found extremely abnormal. Afterwards, without washing his hands, he went straight back into the production room and touched equipment and food there. Never again!

Toilets are almost completely destroyed, the dining room is disgustingly dirty and barely maintained, drugs are being traded on the property in front of the door... Never again... if Günter W knew that...

Unfriendly employees, when you call they don't listen to you, you aren't greeted and all you hear is that you have to wait two hours until the order is even made, that was the last time I order there!!!!!!

Everything sticks, the employees touch the food without gloves, collect the money every now and then and then scrub the floor again and throw onion rings into the deep fryer every now and then.

Overall worn and uncomfortable, doesn't make a clean impression

This store constantly has delivery problems! The food only comes after 2 hours or not at all! I won't eat anything there in the future. Fries are also for the trash!!

The worst Burger King I've ever been to. The staff was nice and hard-working, they did their best to keep the pace of work, but only three people on shift on Saturday after 5 p.m. were unable to keep up with everything. Someone should take care of this. I feel sorry for the employees and the employer. The food is ok, just like in every BK.

Plant based burger was with meat patty. Doesn't work at all. Never again!

Very good compared to McDonald’s

Disgustingly dirty.🤢 A litter box is cleaner than this store.

This Burger King is by far the worst in the area. The food tastes terrible and the staff seems completely overwhelmed - probably because they are understaffed. The building's exterior lighting hasn't worked for years, which makes the restaurant look unattractive from the outside. Things don't look any better inside: the tables are sticky and dirty, and there's an unpleasant smell. The toilets are in an unhygienic condition, which adds to the overall impression. It is unbelievable that the parent company Burger King has not closed this location in Bonn long ago. For comparison: there is a McDonald’s directly opposite, which seems like night and day compared to this Burger King. The outside lighting works there, the rooms are clean, and everything looks inviting - even when you just drive by. The Burger King, on the other hand, is more reminiscent of an abandoned haunted house. The last time I was at BK was two years ago and last week I decided to give this location another chance. Unfortunately I was disappointed again. The hygienic conditions leave a lot to be desired and I seriously doubt that the applicable standards are being met here. My conclusion: Avoid this Burger King. Don't run, sprint in the other direction. Absolutely unacceptable!

Burger King restaurants are always a surprise Here in Bonn the whole store smells of burnt fat In the next one you have the feeling that the employees are being beaten etc...

Friendly staff, everything was great 👍

A completely normal Burger King restaurant. Not so crowded. We'd love to come!

That's the chilli Chief Fries in this branch 😂😂😂 a joke

The restaurant is good, I always come at night because I have to take a break there for work. Always empty at times and eat fresh and hot. However, the bread at every Burger King has now gone really bad, making the burgers really inedible.

It's just a fast food chain, the staff was friendly, the people were ok, not like my mcces, just slapped on it with salad etc. Fries were warm and crispy

Personelden memnun degilim bitane menecer var tailan isimli insanara iyi davranmiyo ve insanari kovuyo normal bir nonda konusmuyo normal bir davranish degil

Toilets smell terrible. Doors are open and every 4th soap is usually open. However, you can always find something in the women's or men's toilets. Employees and shift managers show no reaction to the request to close the doors. The Russian employees in particular act as friends of the boss and are extremely unfriendly in contrast to the others, who leave a more trying impression. Most of the time there is very little activity there and I wonder how long the store will last. The few sockets are blocked by child protection and cannot be used because of dirt. At the socket opposite the toilet, the only one where there is no child safety lock (even though it is closest to the children's room), it smells terribly because of the permanently open toilet doors, which do not close independently as intended due to pieces of cardboard. A Mr. Mûller from the Bonn public order office who happened to be using the toilet, whom I then spoke to, denied the responsibility of the public order office, including the junkies, from the drug racket. In his opinion, those who regularly hog the toilets for hours also fall within the operator's area of ​​responsibility and would be their private matter. Mr. Müller couldn't tell me who was responsible for complaints and said if I wanted to make a fool of myself I could call the police. Other Russian visitors to the restaurant wanted to know what the reason for my complaint was and whether I wouldn't have any other problems. It particularly annoys me because I allegedly violated hygiene regulations because I sorted 3 business suitcases opposite the smelly toilet rooms. Does anyone know who is responsible for the cleanliness of toilets in restaurants in North Rhine-Westphalia? A complaint to staff from 2 shift managers was unsuccessful. Maybe the operator will speak up?

There was no one there and it took them 20’ to deliver the food…

As a person in a wheelchair you are the last person in this Burger King. The toilet is totally broken, the faucet is too small and loose, it can't be used, the mirror is too high, the soap and the towel are out of reach, and the hygiene in this one is, well... I actually like the Wopper, but here you miss it...

The food was quite good, but the atmosphere and cleanliness were very poor and there are no self-service terminals. It looks like this branch hasn't been modernized in decades.

Dark, uninviting, burgers were OK

Burger King typical. There was nothing to complain about. Inside equipped like any restaurant. From the outside, however, this restaurant looks as if it is permanently closed. Maybe something should be done. 😉

This branch is clearly the best Burger King branch for us. Always arrive relatively late, but employees are always friendly, patient and still have a smile on their faces even shortly before the end of the day. If something is missing from the burger, it will be refilled without any problem. We like to eat and sit here because it tastes very good and everything is warm. Please keep it up 👏🏻

Normal Burger King with good opening hours. A bit unusual that there are no ordering machines, but otherwise everything is good.

Normal Burger King with good opening hours. A bit unusual that there are no ordering machines, but otherwise everything is good.

To Rekam Samdr: This is what a normal meat patty looks like. They show you how to prepare it and you still want to be smart, even though you have no idea. Awkward!

Employees were very friendly and the food was fresh. Top

**Unappetizing food and questionable explanation** I went to Burger King today and got a burger that looked anything but appetizing. The meat was covered in strange spots that the staff said were supposed to be protein. I was even shown how to prepare the meat, but to be honest I highly doubt this explanation. The burger just looked inedible and that should never have been given out to a customer.

Actually the worst Burger King I've ever visited. Would give less than one star if possible but unfortunately this function is not available. The parking lot looked cleaner than the Burger King itself. There was rubbish on the floor everywhere, leftover food and that was the last time I ate anything, probably forever. The only positive thing was that you didn't have to wait long for your order. 8 chili cheese burgers and 2 double cheeseburgers were ordered and we didn't wait 5 minutes but that's what they looked like. Never again !

Not only was it anything but fast food and we stood in the drive-thru for 30 minutes, the ChilliCheeseNuggets were hard and old, don't you believe me? The X-tra Long Chillig Cheese went straight into the trash, the bread was hard, the cheese was cold and dried out, as was the meat, something like that should be closed

Running, running non-stop, diarrhea every time I ate, diarrhea again and again, disgusting and disgusting. I don't know how to put it in a bad way. You can imagine worse than bad the shop has to be torn down

Parking lot dirty, staff rude, forgets part of the order and then is really rude... thank you.

The shop is clean, quiet and the staff is nice and friendly.

The store could easily do with more cleanliness.

Food poisoning and still dirty her with a child

🍔 Popular fast food chain with delicious offerings 🍔 ✅ Large selection of burgers, fries and co. ✅ Clean and modern restaurant with drive-thru ✅ Friendly and fast staff ✅ Affordable prices and attractive promotions ✅ Long opening hours until late at night ℹ️ Tip: Try the Plant-based Long Chicken! - Waiting times may be slightly longer during peak times - Limited vegetarian and vegan options Conclusion: The Burger King in Bonn is a reliable place to go for everyone who wants to enjoy fast, cheap and tasty fast food. The offering is diverse and covers all classic burgers, side dishes and drinks. The restaurant itself is modern and clean, with the option of a drive-thru. The staff works friendly and quickly. In terms of price, Burger King is reasonably priced and regularly offers attractive promotions. Waiting times can only be slightly longer at peak times. The range of vegetarian and vegan options could also be expanded. Overall, a recommendable Burger King that impresses with its delicious offerings and long opening hours.

Very very very poor customer service and very long waiting times, even after 10 minutes I was addressed with a “one moment”. The foreman was rude and didn't even look me in the eye during the conversation. He is about 1.87 tall and has white hair below his right ear.

I was cheated when I had it delivered. 1x 6er nuggets, 1x 9er nuggets and 1 cheeseburger were missing. Contact by telephone is not possible, there is no place!!! that will not do

Unfortunately the worst Burger King I have ever seen.

Wanted to give this Burger King another chance, but it was even worse than last year: All places dirty and/or littered, upper floor cordoned off. Air conditioning is running, so other customers also found it cold. I usually like the burgers. This time ALL the vegan patties were burnt. According to the employees, this is “normal” and they stick to the 3 minute frying time. The branch manager accepted the complaint and swapped the burgers, the first patty of which was black again, swapped again. The remaining patties were no longer quite as black as before. Because I was so hungry, I started eating the burgers, but then I finally lost my appetite. Ate dessert at the competition next door. What else has to happen for things to improve?

Food poisoning! I lay flat for 3 days after my visit...

The food is very tasty, but you can tell that the employees there don't like working there. Burger King has really deteriorated over the years, the number of employees has decreased and the store has let itself go. A picture from before and after:

Employees could be friendlier Restaurant could be cleaner Not nice for children

Update!!!: Team Wallraf Undercover report from September 29th, 2022 confirms my opinion....!!! To date nothing has happened... Although I complained to Burger King GmbH and informed them about the conditions of the branch, I was only referred to the branch manager but as you can see, he doesn't seem to care about any of this... Quoting my complaint about this branch: Good afternoon dear Burger King team, I am shocked by the conditions of the branch in Bonn (Bornheimerstr. 230, 53119 Bonn). I visited the branch yesterday, and at first it's not clear from the outside what a worrying condition this branch is in. The only thing you notice from the outside is that the large Burger King logo has faded and can hardly be read. As soon as you enter the branch you notice how dirty this branch really is, the door handles are sticky, the windows are extremely smeared and urgently need to be cleaned. The garbage containers are full and are only emptied when the tables are full of tablets. The tables are so dirty that you hardly dare to sit at a table because you can see the grease stains on the tables with your naked eyes when the sun or light shines on them. The employees in the branch do not feel capable of doing this work, apart from how the customer is treated here does not correspond to the motto the customer is king... There are also no straws or napkins in the display. The toilets are not accessible here and are a health hazard, the smell that is constantly there is unbearable, there is no soap and no way to dry your hands because the hand dryer is broken here too. I don't want to know what the kitchen looks like if you know what overall condition this branch is in. In the interests of Burger King GmbH, even if this is a franchise partner, I ask you to act immediately and take a look at the situation on site. You should also look at the Google reviews of this branch to get an overall picture of several customers.

We ordered. One of the expensive burgers was missing, there was no sauce and the fries and onion rings were cold and therefore totally soggy. Customer service? Nope. We are supposed to check the order in the presence of the delivery person (so that the next ones have even colder food and the poor guy gets shit on there) otherwise we have no claim to anything. If there were 0 points, I would give the Buger King.

Best shop always tasty and friendly

I ordered there several times and it always came late.

Fast food okay but the burger was lukewarm and so were the fries. McDonald's is a shame because the burgers taste good too.

A very classic Burger King standard meal, reasonable service and the same boring decor as everywhere else