Burger King in Bonn

If you order online, you have to take a lot of time! After waiting for over an hour, the food was still not there in the specified time slot. After asking over the phone, the food should arrive any moment. 10 minutes later it happened - and it was pure disappointment! King menu, churros and children's menu. Everything cold, bland, tasteless. Visually not a nice appearance! The whole thing for a mere €27 was for the garbage can. But the best thing, besides the cold food, was that 4 items were missing from the ordered delivery...churros without sauce, half of the children's menu was not included and was not delivered even though it was promised! So conclusion; once and never again! We also need to work urgently on staff and service. Especially at Basket's home games, which are usually sold out with 6,000 fans, you have to be prepared for a large crowd! You're better off somewhere else!

Once again, the wait at the drive in was far too long! 20 minutes…

Service is very slow and the waitress has trouble understanding you.

Food good, staff very friendly. However, very dirty there

Disgusting Chilli Chesee Citizen stale, not even lukewarm, they weren't ready either, even though the inside of the roll was done, because I had to spit out the second one immediately, as if it were two days old, absolutely inedible. Chill Cheese Nuggets were soaked to death in oil and absolutely underdone, a soft mass of breading and unfinished cheese, disgusting! King Wedges I have no idea, old, from yesterday, I tried to get rid of the taste with the cola after the first bite, it didn't work, absolutely disgusting! By the way, the store was pretty empty so I was looking forward to hot, “fresh” things. About 10-15 minutes later I also had my fast food. Now for the positive things: - The cola was OK My recommendation would be to close or send the health department there. By far the worst BK I have ever visited.

Small shop, friendly staff and fantastic citizens.

The whole store is an imposition

I've never seen a Burger King like this in my entire life. The food wasn't really great, the service wasn't particularly nice and the ambience was bad. I keep asking myself how do they get away with this at the office and it hasn't been closed yet....

Most unreliable delivery service there is. Sometimes the food comes after 3 hours, sometimes not at all. Problem has existed for years and no work is being done on it.

Just ordered to take away. For once, we didn't check whether everything that was ordered was there. And unfortunately one burger was not packed enough….

I cannot recommend this BK. I have rarely experienced such bad service.

Ordered online 2 1/2 hours ago... 40 minutes it said that the food would be there shortly - no food in sight, tried to call and no one answered the phone - suddenly an SMS came from Lieferando that the order had been canceled and the money was back via Paypal there…. 3 minutes later the bell rang after 2 1/2 hours that the order was there. The food was ice cold and the money was returned. Driver is angry about it and I quickly made spaghetti... After a stressful day at work. Where you think you're ordering early and the food finally arrives, it's a complete disaster and this is the second time it's happened like this... Terribly organized when it comes to delivering. Not recommended!!!

Drive in, ripped off again. Ordered, paid and realized at home that four burgers were missing. No availability by telephone Impossible and the sauce on the burgers that were given out was so thin that you could only imagine it. Veggieburger was in the same packaging as the meatburger, why? That was the last time, this branch is simply not recommended and as already said, not the first time that goods were missing

This is not a fast food restaurant, but eternally understaffed! Everything takes forever! Should wait 2 hours because the delivery car has problems or something! I waited over 2 hours and then the nuggets are forgotten and everything tastes warmed up!!! Incredible! That was the last time I let them deliver anything!!

DriveIn Wieder mal abgezockt worden Zu Hause erst gemerkt, dass 4 Burger fehlen. Warum im Netz eine Telefonnummer steht, weiss man nicht, denn ans Telefon geht niemand. Die Burger die da waren, waren mit so wenig Soße, dass man sie suchen musste und vom Geschmack gar nicht zu spüren war. Es war nicht das erste Mal, dass die Ware nicht vollständig der Bestellung entsprach, aber sicherlich das letzte Mal, dass wir dort waren. Burger King am Basketsring absolut nicht zu empfehlen!

You wait 60 minutes only to find out that you don't get anything.

Been there for the fourth time in a row. The same products were missing for the fourth time in a row. Even the replacement for the replacement. If you don't order anything you will be looked at stupidly. If you don't want to sell anything, your beer. But I haven't seen a Burger King this miserable in a long time.

Monday afternoon 4:15 p.m., parking lot yawningly empty, nothing going on. Is it really that hard to just think about paper towels when ordering just hot wings at the drive-thru? Not bad, but it's annoying...

Hiermit möchte ich Beanstandungen hinsichtlich der Qualität und Hygiene in Ihrem Restaurant vorbringen. Am 02.11.2024 konsumierte ich einen Burger, bei dem das Fleischpatty offensichtlich nicht frisch war und offenbar mehrere Stunden in einer Warmhaltepfanne aufbewahrt wurde. Zudem war der allgemeine Hygienestandard im Restaurant sehr bedenklich. Es waren verdreckte Tische mit eingetrockneten Speiseresten zu beobachten und die Sitzbezüge wiesen sichtbare Schäden auf. Besonders besorgniserregend ist, dass die Burger mit bloßen Händen zubereitet wurden, ohne dass erkennbar Hygienemaßnahmen eingehalten wurden. Aufgrund dieser Umstände entsprach der Geschmack und die Qualität des Produktes keinesfalls dem dafür verlangten Preis.

Today I ate a burger where the meat patty was unfortunately not fresh and had apparently been left in a warming pan for several hours. The taste and quality definitely didn't justify the price.

Super tasty whooper and not too full.

Worst BK in Bonn and the surrounding area. Take a detour to Bornheim. There is the best BK in the region. Hard Berg has poor leadership. Food doesn't taste good, shop is dirty and shabby. Without Basket's visitors the place would already be closed

Worst Burger King in the world. How can standard fast food be prepared so slowly and poorly?

Delivery time 2 hours and I'm waiting for a burger even though I'm 5 minutes away

In my experience, mostly understaffed. So long waiting times, even at the drive-in, and lukewarm food. Really just a stopgap measure to eat there.

The guy who runs the store should be sued, too few employees, no cheese, no hot wings... That's laughable, that's not how you run a restaurant or snack bar. I'm sorry that he has to listen to the complaints because the manager isn't there house is...

The seats are worn out, the burger was cold and the drinks (Cole) warm… at least the servant was friendly

The soap in the toilet hasn't been refilled for at least 2 weeks. The employees have been approached about this, but nothing has been done to date. This is absolutely unhygienic, I'm losing my appetite

To date no American Express acceptance.

We waited 2 hours for our food and when it came it was cold and when we kept calling they refused us, never order there again #WorstBurgerInTheWorld

Guys, what happened here... I have been visiting this restaurant for many years, but it will soon no longer be acceptable. Tables are completely dirty, lamp inserts are hanging out of the ceiling without bulbs and the waiting time is getting longer and longer. You can still live with the waiting time if the quality and cleanliness are good. Unfortunately, in my opinion, this is no longer guaranteed. Food is prepared without gloves and the tables are in a disgusting condition inside and even worse, outside. Totally smeared with dried ketchup and other leftover food. If something doesn't improve quickly, the guests will stay away...

Ordered over 2 hours ago and no delivery received. Attempts to call the restaurant are simply rejected. I have now had the order canceled via Lieferando customer service. Never again.

The worst place I've ever been in my life! A disaster from start to finish 🤢

Horrible atmosphere, inhumane food! Everything is svhmutty

Employees were all friendly on August 18th at 7:00 p.m. Unfortunately, the taste and appearance of the food were not what you would expect from BK. All 6 soft drinks were no longer carbonated. The seats and chairs are absolutely unacceptable. Very unkempt and no money seems to be invested anymore. We didn't feel comfortable.

Unfortunately I have to give one star to be able to rate it. Absolute juice shop, the staff incompetent and just stupid and above all lazy. We are told there are no shakes and then the customer behind us gets one. Also unfriendly and arrogant. Absolutely zero recommendation. Do yourself a favor and avoid this store unless you like being ripped off. Just sad.

We've been waiting for our delivery for almost 2.5 hours I received a confirmation of my order by email and the obligatory feedback email We still haven't received our order yet. It's crazy, what an impudence, I'm looking forward to tomorrow when someone in this dirty shop wants to explain to me how something like this can come about

1 hour late, 2 hot brownies were missing and someone decided to eat them

The burger was ok... unfortunately the toilet facility was horrible...

Delicious, but they need to improve the place and its cleanliness

No service at the drive-in counter, even after waiting 5 minutes. Then place the order at the checkout window only to find that card payment is not possible. Should then come to the restaurant and get in line again. After 15 minutes in line, I was able to extrapolate from observing the way things were done that it was still worth cooking for myself and I headed home.

All employees hardly speak English. There are no special offers if you ask. Some of the people were cold and the patty was dry

Family atmosphere and delicious food. I recommend it

I bought fried wings and fries. The wings were good but the melted cheese they gave on the fries didn't have a good flavor, it wasn't the normal flavor they used to.

Had the crispy chicken burger. The taste was great but unfortunately it had a few hairs in it and we're not talking about 1-2 hairs here, we're talking about 4-5...

Food was good, waiting time was abnormally long. 25 minutes and only 4 people in front of me. The person at the cash register wasn't attuned either and took forever to take an order... Maybe it was also because it was around 40 degrees in the restaurant. Abnormally warm...

Stood at the drive in for 5 minutes with no response. Then a voice came from the loudspeaker asking them to drive forward. Then standing at the open window after 3 employees saw you, I drove away after another 10 minutes without being served. Then rather Mäces if things have to happen quickly.

Please just close it. What a nasty junk shop.

There were four of us there. I was the only one who didn't eat anything. Everyone else has food poisoning.

When I look at the other reviews, I ask myself: Is it still possible to eat here or is the place currently being run down? Two of the three things I wanted were out (Curly Fries and King Fusion Oreo). And there's hardly any sauce on the burger, making it far too dry and tasteless.

If I think my place is dirty then I'll go to Burger King hardberg first. Then I know that my apartment is not dirty at all. The offer is similar to that of a free market in a war zone. You only get what is available. Today the cheeseburger was out and the nugget burger was out. How this is supposed to work is a mystery to me. The staff tries hard but is visibly leaderless. It's a shame that the Wallraf team didn't check the dirty place. But Burger King Germany doesn't seem to care either. You also get more napkins than fries. o_o I would have liked to give minus stars, but unfortunately that's not possible. Therefore one star.

Worst Citizen King ever! Ordered food, waited 2 hours for it and no response. Called several times and was pushed away. then finally get someone on the phone so that you can then be told to wait another 1.5 hours!? 55€ order!

Waited at the company for delivery for 2 hours. After trying to reach someone by phone for an hour, we were told that you didn't have a driver. No more !

1 star is too much. Because when I no longer happen, the order is missing and I want an extra receipt. The employees all come from India and we can't communicate in German.

Best Burger King in Bonn. The employees are super nice and the food is always good. Love goes out❤️ Also to everyone who writes bad reviews: what can the employees do if you have to wait longer??? They're not to blame for the lack of staff, if it bothers you so much, eat at home, my goodness

Because of the proximity to the hotel and massive hunger there. Although I read the Google reviews beforehand. Unfortunately, the reviews were right. Two employees in the store, very slow service, long waiting times. No order terminals. Overcrowded tablet station, sticky floor, generally not a very clean impression in all areas I saw. Food so-so. Cola cold, burger lukewarm, little salad, hardly any onion and sauce (Big King), fries, well. It's a shame that those responsible don't seem to read the Google reviews.

I was in this Burger King around 12:30 p.m. on the holiday (Ascension Day, May 9th, 2024) and ordered a Cheesy Bacon Lover Beef Double and a large fries. The fries were great - not too crispy, not limp, perfectly salted. But the burger... a disaster. The cheese slice didn't even melt, the patty was barely at room temperature, so it was almost raw - ditto the bacon strips. All of this carelessly slapped into the bun. Burger King promotes this $11 burger with a blazing ad that suggests you're getting a hot, delicious fast food product for your money. My copy was miles away from that. Sure: I would have had to return the item. But why do you go to a fast food restaurant? Because you're in a hurry... Waiting again wasn't an option. Note: At the time I ordered there was only one other guest present besides me - so stress couldn't have been the reason for this disaster food. Someone just wasn't in the mood. The service employee should have noticed the poor quality of the burger when it was handed out - but again, none of that happened. I accept something like that, but because it's happened to me for the third time in a few weeks at different locations, I have to post it. You won't be seeing me at Burger King for a long time...

Diarrhea and stomach cramps 4 hours after consumption

It was Father's Day on the drive on Thursday, I wouldn't say it was busy, but the 3 employees were totally overwhelmed after receiving the order. They first checked whether everything was there and I was allowed in again because a citizen was missing. Then I would first have to discuss the fact that I hadn't received it In the end, it's better to hire new, motivated employees...

Food as it should be, service very friendly, unfortunately the floor was a bit sticky, but late in the evening.

Stop a fast food chain. But very friendly service

April 24, 2024 Very bad... Extremely dirty tables, the lady gossips about colleagues to customers and is otherwise very unfriendly. Was completely overwhelmed and was unfortunately very slow. In general the shop seems dirty, no napkins, rubbish lying around. The store could do so well. But with 5 customers you know that you can leave because it just takes too long.

Very unfriendly and confuses staff. Food was OK. Had to wait 30 minutes for my food even tho the place was empty.

BürgerKing Bonn was disappointing on its last visit. The long wait of 12 minutes to order and the inedible food were disappointing. In addition, there was no option to pay by card and the lack of ordering terminals, which further impacted the visit. It was particularly disappointing that the issue of card payment was only brought up after we had ordered, as this was not signposted. Improvements in service, quality and transparency are urgently needed.

Very slow (only 1 service), no card payment, quite dirty

Unfriendly, very slow, something is always missing when ordering, and the food is not freshly prepared but has been on the warming plate for hours

Always very friendly, even when there is a lot going on.

After waiting over 20 minutes to be able to order, we left the store. The employees need about 2 minutes just to pack a small chip. If you have more than 60 minutes for fast food, you can order there

Really bad shop, no card payment, disgusting food, employees can't speak the language of the country they live in, just unfriendly and bad.

I've gotten something from this Burger King many times. My order was incomplete at least 9 times, 3 of which I only noticed when I got home... the more expensive burgers were missing several times... still the highlight today... the burger wasn't right wrapped up and lying half spread out in the bag and the 2 packs of chilli cheese fries were on the side so that the cheese also leaked out... how can it be that you use your head so little and don't care how they do Food is packaged/wrapped.... I've given the shed lots of chances and been disappointed time and time again...never coming back

Reusable is advertised. When asked, there was no recup system at all

I've currently been waiting for my food for 2 HOURS and I'm totally pissed!!!!! I can't reach anyone by phone! Absolute disaster! I'll never order again!

Shortly before Christmas: 2 kitchen helpers. 1 has no gloves on at all and the other is occupied, plays on his cell phone with gloves on and continues immediately. disgusting! The older shift manager sees it and doesn't do anything. Let everything go back straight away. The shift manager also notices this: it doesn’t matter. No “sorry” or a conversation with the employees. No thanks.

I've seen a lot, but I've never experienced anything so unfriendly and, above all, slow. Unfortunately I don't know the name. A lady from India who barely spoke German made half of an order wrong or forgot it. Food was cold, she was very unfriendly and annoyed. How can it be that you have to wait an hour in line for your turn? There was a cheerleading championship next door and people were standing outside. Nevertheless, only 1 cash register was served, those at the back were talking instead of letting several citizens in, every single one was done. Never again

I was there last night around 7 p.m. because unfortunately there was a line up to the entrance (about 5-6 orders in front of me). I waited almost 45 minutes until it was my turn and also waited another 10 minutes for the food (which isn't a bad thing). Unfortunately the service is always overwhelmed. Almost all employees worked in private clothes. One of the employees had an AirPod in his ear (apparently the Bl as he acted). Food was also only lukewarm and of course totally loveless and the bag was slapped and of course crushed. Overall, definitely not recommended. The holding company should take another look at the branch and clear things up

It's just Burger King, I don't say anything about it

Before Corona, this BK somehow ran better. Unfortunately, it is currently quite dirty and it takes quite a long time until you get your order. Finally, I always notice that the display is mostly empty. Not even the classics that are frequently ordered are in stock there. Somehow you have had the feeling for a long time that you are getting leftovers. It's as if they always replenish their supplies when the Baskets have a home game or another event taking place in the adjacent Telekomdome and on the days in between they use up the old leftovers. Basically I wouldn't have a problem with it if you couldn't taste it. But unfortunately on some days you notice that the products are no longer fresh. I won't say anything about the toilets. They themselves know that they have a cleanliness problem.

I have to say that I was pleasantly surprised. Based on the negative reviews I expected the worst but it actually worked. Maybe we went to Burger King on a good day, but the food was quite good, the service was quick, the staff was friendly and I don't have any major complaints about the cleanliness. I didn't use the toilet, so I can't comment on that. Overall a good experience.

A pity. Bought for €23.00, was hungry for chicken wings and they were missing. 3.99 thrown out the window. Been there again today for a long time. Service always lousy. 2 people in front, waited 20 minutes. Don't know what to order so I don't get pickles on the burger. Saying please without a cucumber is probably not enough. Although the employee said please when handing it over...without cucumber...until I took a bite of a cucumber slice on the first bite and it didn't get any better.

The shop is dirty, the windows are smeared, there is rubbish lying around. Toilets resemble a rest stop. Staff... well

I went to Burger King today and it was really frustrating. I waited at the drive-thru for a full 25 minutes and no one came. When I went into the store, the two ladies were sitting comfortably at the table and were on their cell phones. I found that really disappointing. It would be nice if the staff were more attentive. Will never come there again Actually 0 stars!!!

Staff friendly, food ok, atmosphere not very inviting.

One person to place orders also for cars. It's hot in the place and there's a queue

Ordered with Lieferando. Collection took an hour

Catastrophic waiting times on Tuesdays at 2:50 p.m. I still didn't order after 15 minutes and then left. This is also how you scare away customers

Sunday lunchtime 12.30 p.m. Eating well. Service? None but the cleanliness in this restaurant is a disgrace, we are glad to have gotten out and not still stuck to the floor. But the women's toilet was an imposition. No toilet paper was the least of the evils. Even if the "mess" was from the carnival event the night before, you can't open a restaurant with toilets like that. Never again!

The perspective is missing. I was in this Burger King about a year ago. You can excuse it with Corona, but it was really dirty. The playground was closed and there was dirt and rubbish. Today, after the last time... the floor is extremely sticky, Unfortunately, the seller made mistakes several times, but he wasn't particularly friendly either. The ambience can only be explained with a picture. Compared to Mac Donald's 1 km further, you can still see the size of the citizens, but the "restaurant" is just as clean, as if you were taking it with you and eating it while walking

Super long waiting times now for the third time. I'll probably leave that for now

Sorry but in my opinion this is the worst BK I've ever been to. Dirty, coupons are not accepted. Card payment doesn't work every 2 days. Last time Big King ordered rolls from XtraLong but that doesn't work at all. And old bread rolls too!! This Burger King is a case for the health department and consumer protection! Don't let yourself be offered that and get on the owner's bag!! This Burger King should really be closed! These are my feelings after several attempts at eating there.

Der zweitschlechteste Burger King zu dem ich je gegangen. Nur der Burger King in Bad Neuenahr ist noch schlechter. Die Wartezeit ist unglaublich lang. Dann wurde auch noch unsere Bestellung verkackt. Da fahre ich das nächste Mal lieber nach Rheinbach.

Es dauert einfach zu lange bis man sein Essen bekommt. Auch wenn die Sachen angeblich immer frisch hergestellt werden dauert es einfach zu lange.

Wie immer tolle Burger und schnelle Zubereitung.

WC und Restaurant mega dreckig! Essen gerade eben noch Burgerkettenstandard.

Ein BK wie jeder andere nur dass es hier meist sauber ist und man bekommt was man bestellt. Das dann auch noch idR frisch und lecker. Lieferservice zuverlässig und schnell und immer sehr nett.

Haben dort eine kurze Pause eingelegt. Wurden von einer nicht so munteren Bedienung sehr gemütlich bedient. War ok aber ich werde Dort nicht noch einmal einkehren.

Die Cola war nicht kalt, dafür war es im Restaurant sehr kalt, ohne Jacke hielt man es nicht aus.

Essen war nicht richtig warm, Salat war schon welk. Fritten waren mehrfach frittiert.

Einmal sehr langes warten im Drive, keiner wusste warum. Abends um ca. 21.30 Uhr. Einmal waren Mittags um 12.00 Uhr keine Rösti mehr da obwohl gerade frisch im Programm. Die Info kam erst als ich bezahlt hatte.😳

Super lange Schlange, drei Kassen, davon sogar eine in Betrieb. Essen ja, Wartezeit no way

Extremely slow service and overwhelmed staff. Seems this place is very badly managed. There was a 1st league basketball league game next door, the restaurant was full and the plave was served by 2x people only! Do the managers not pay attention to peak days here? Tables are not very clean and the trash bins and trays overflowing... Burgers as usual...