Burger King in Bonn

This branch is one of the smaller Burger King locations. It's usually quite quiet there, but you can almost always get a table. The wait at the drive-thru is also usually short. The wait time for your food is typical. There's plenty of parking available.

The food is always fresh and delicious. One of the best Burger King restaurants I've ever seen. The service is always friendly, especially the young man with glasses.

I'd give zero stars if I could! The staff are absolutely outrageous – so rude and disorganized… I was there on October 27th around noon, and they were working incredibly slowly and listlessly, as if several people weren't waiting for their food… To top it off, one employee was constantly on her phone… Whoever runs this place definitely doesn't have control over such insolent staff! A disaster.

Ordered online, delivery incomplete, but charged full price. No response by phone, 8 attempts to contact the participant failed. Principle of fraud.

I stood at the counter for 11 minutes on a weekday afternoon and no one served me. Everyone was just busy with the drive-thru, and after waiting another 7 minutes, I decided to leave without getting anything to eat... What's wrong with the employees' task allocation and time management...?

everything was great, friendly service, menu was also very tasty

Jan has a truly amazing energy! You can immediately tell he's passionate about what he does. His service was simply super attentive, friendly, and professional. It makes the whole thing a lot of fun!

I understand why the store only has 3 stars.

The food was good, but not always. There's always something missing and I always have to check. The food isn't as good as it used to be. When I go to the men's restroom, I always see dirt, cockroaches, and garbage. I hope the restroom is cleaner in the future, and the food should be better.

One look at Muhammad Ahmed, who is so much polite and dedicated, every-time, saying yes, he takes orders carefully, he is responsible for taking orders on time, he is a wonderful man 🔥🔥

Got the wrong food at the drive-thru—that's all there is to it. Inside, numerous chairs, lamps, and upholstery are broken and worn. Not a pleasant atmosphere.

Much better than last year. Now the quality is right.

Clean, super friendly staff, courteous, and everything freshly prepared! (Simply the complete opposite of what they do at the other branch on the distribution...) Here, at Hardberg, the burger is still king! 🍔👑

Very good food and the staff, Sadja, were very nice and friendly.

See friendly staff and the food delicious.

Totally nice service I was served by a man named Gurnek and he was super nice

Everything was excellent. Gurnek took excellent care of us.

A very good place to eat quickly, especially if you get served by Gurnek, a very good employee.

What I experienced here was absolute impudence. We went to the Burger King in Bonn almost an hour before closing time. Instead of taking orders as usual, the employee took each order individually, prepared it, and only then moved on to the next customer. The result: a 40-minute wait just to be allowed to order. The employee was consistently unfriendly, irritated, and condescending—not just to me, but to all customers. Zero customer service, zero respect. When we finally got our food, he immediately announced: If we're not out by midnight, he'll throw us out. He did this in a tone as if we were some kind of problem, non-paying customers. No apology for the wait, not a friendly word—just snippy, rude comments. Two minutes before midnight, he was back in front of us and, without any courtesy, kicked us out, saying his boss wanted to close immediately. That's not how you talk to customers, period. Conclusion: Terrible service, rude staff, long wait times, and zero appreciation for guests. Anyone who wants to be treated like that is welcome to go here – everyone else should avoid this place.

I waited 20 minutes for my order. The staff were clueless and spoke poor German. The cleanliness also left a lot to be desired.

Waited almost two hours for the food. It arrived cold and incomplete. No one answered the phone either. Never again! Reading all the other reviews here, this branch should close.

We were among the only customers there. We paid €5.50 for 9 vegan nuggets, only got 7, and one sauce was missing. The nuggets probably didn't taste vegan either. We also only ordered one nugget... Apparently, we're already counting.

As with any Burger King, make sure you order correctly when ordering large quantities. Something is always missing.

Work is moving in slow motion here. There's nothing going on, but I have to wait forever to even be allowed to order.

Great food, yes. Fast service? Definitely not, UNLESS using drive-through. We come here often because the food is good and consistent. However, if you're in a rush, this place isn't ideal unless there isn't a line. It's chronically understaffed, and the wait times can be surprisingly long, even when there aren’t many customers. One time we've had to wait up to 30 minutes just to place an order, even with only 3–4 people ahead of us. Other times are shorter, but it depends on the hour of the day as well as if the worker is new. There are no self-ordering stations (not a deal breaker for me. I'm fine without it), and they only take one order at a time. Meaning they fully process one customer or group before even acknowledging the next. It slows everything down when the line is very long.

One star is too many. With our children there, the high chair, the tables, and everything else were so dirty and greasy that we barely had any appetite. The food was cold and warm, just thrown together without any system or appreciation for the food. The fries were also ice cold, and the chicken nuggets tasted like they were three weeks old. All in all, it was the first and last time we entered this store.

A dirty place. Food on the floor. Dirty tables that I cleaned myself. The burgers were cold. Broken benches.

No, I've received half-warm fries several times now. In a burger restaurant, they don't serve burgers, only chicken. A no-go. Instead of the king wings I ordered, they packed nuggets. And then, of course, they only discovered them at home when I ordered takeout. No longer recommended. W.D.

I am shocked by this service. I ordered at 10 p.m. today and by midnight nothing had arrived. Nobody answered the phone even though I called at least 15 times. However, since I had already paid with PayPal, I was not going to take it easy not to get my order, so I went there in person. On the way I came across the driver who was coming towards me and wanted to finally bring me my food. He apologized and explained what was going on, so it's not his fault, but the other employees are just a disgrace. Nobody answers the phone when I've had 15 calls and they can't even let you know if it's taking longer. By the way, the food was cold and I also got the wrong burger, which I couldn't eat because it had bacon on it. Thank you very much for nothing, and you shouldn't order from or eat at this stupid branch.

Absolute disaster! There was only one vehicle in the drive-thru when I arrived. I decided to order in-store. A young man was in front of me who had ordered a children's meal and a Whopper meal. After his order, he was ignored for a whopping 25 minutes. After 25 minutes, I asked (having not yet placed my order) if it would take longer. I received a questioning look and the answer was about 5 minutes. I politely declined and left the store. It's ridiculous for any business to take 25 minutes for two meals and then simply not accept the people behind them. This is a far cry from fast food and the Burger King concept I'm familiar with. I would not recommend it. If the store had been full, I would have completely understood. But this was absolutely terrible, dear BK team.

It was very dirty and unclean. Additionally, it smelled very unpleasant.

I say there are too few employees in preparation for a below-average number of customers. Potential customers will leave if it takes too long. Not good management is my impression...

People always tend to compare McDonalds in terms of speed and price. I'm more relaxed now and give people time.....But to be honest: the hut is full because there's a basketball game, there's a huge queue. Unclear which cash register is occupied, card reader broken (without notice), drinks lukewarm, newbie behind the counter with a two-man crew. It wasn't my first time here, so I'm used to the reduced speed at this location. But this time it topped everything. Definitely not a model branch. Burgers are good, but the combination is definitely too expensive.

Be sure to check your order at the drive-thru. It is not uncommon for parts of the order to be missing. And fast food takes on a new meaning here - you can sometimes get your food faster in restaurants.

Deductions for food as not all products are available, especially promotional products. Significant deductions in the ambience (old) and cleanliness (dirty). Significant service deductions, among other things due to ignorance of existing discount agreements, e.g. with emergency services, fire departments or the Bundeswehr.

On weekdays at 11:30 a.m., as the only customer in the branch, so completely stress-free. When we entered, we immediately noticed the need for renovation. The service was friendly. Unfortunately, the patties on both burgers were burnt. The toilets are absolutely filthy and probably haven't been cleaned for several days, soap and disinfectant haven't been refilled. Despite the friendly staff, I certainly won't eat here again!

I ordered online using your app, and the money was debited immediately. Shortly afterward, I received a call saying they were out of two-thirds of the items in my order. They offered to order something else. I wanted to cancel the order. This was confirmed, but two weeks later, I still haven't received my money back.

Long waiting time at low quality fast food…

Disappointing Visit – Not a Recommendation I recently went to Burger King at the Telekom Dome in Bonn and was unfortunately anything but satisfied. The meat on my burger was partially burnt, giving it a bitter taste. The lettuce smelled unpleasant, almost spoiled – to be honest, it pretty much ruined my appetite. The cheese was only half-melted and still cold in some places – overall, the burger seemed carelessly prepared. This isn't how I imagine fast food – even for a quick snack, I expect a certain level of quality. Unfortunately, that wasn't the case here. I will definitely not visit this location again.

Order placed, no response received

Card payments often don't work.

So I'm cured of Burger King once and for all. Fries cold (were exchanged for warm ones) Burger lukewarm Cola warm. Service was nice but needs to be trained again. I hope you get a better meal here.

For months now you've only ever seen one employee at the checkout, we've been waiting for 15 minutes to even order, what's "fast food" about that?? The staff is completely overwhelmed

Absolutely overwhelmed staff. There is almost nothing here. Drive in is a disaster. You wait forever until something happens, and that on a quiet evening. Don't want to know what's going on here when there are customers there

You don't bring everything with you and then no one even answers ''service''😂😂😂

We spent €20-30. We only have half here as always. Of course you can say you have to check, but unfortunately we don't because it can't actually be that difficult to put things from a screen into a bag. I'm starting to think there's a method behind it. You make the most money from the things you sell and don't spend. You'll never see me again

Too long waiting times even though there was nothing going on.

the sandwich was burnt and even the fries were really disgusting

I found it a bit tired and the toilets could be cleaner, but otherwise it was fine.

Things are often forgotten. You often wait a long time to see whether there are enough employees.

Outrageously long waiting times (180 minutes), sandwiched burgers, slippery fries and the delivery driver's amused, arrogant demeanor when asked how long the delivery time was: "It's normal, right? Lots to do, no drivers." Not a word of apology. Nobody could be reached by phone at Burger King on site. Even the customer service employee couldn't help because she couldn't reach anyone on site. Guys, work on your store and on customer friendliness, otherwise you won't exist anymore.

Dry burgers cold fries. I don't recommend it.

Good service. Everything as it should be

If possible, I would like to give zero stars. After over 11/2 hours the driver arrived with food in a bag that had no insulation. The food was cold at the bottom and not even lukewarm at the top. I then had to be told that this was normal with fatty food. He left 5 minutes ago. It's cold outside. He is new and just the driver. I was so taken aback by such stupid sayings that I paid it. The employee in the branch then became really rude. That's normal when there's so much to do. No empathy, no apology. Told him that it had already happened in the summer when it was 30 degrees. No reaction. I then asked him how long he had to work for 20 euros and he definitely had to work on his customer friendliness. FYI, I've already complained to Burger King customer service once. No apologies, no interest in customer service... CONCLUSION OF THE FOOD: THE CORONATION WOPPER Patty burnt, buns soupy and dried out on top. Nuggets like they were fried again. THAT’S IT!!! With the competition you know how to deal with customers better!!!!

The wait at the drive-thru and the fact that card payment hasn't worked for months are absolutely unacceptable. Such problems can usually be resolved with the relevant bank or branch within a day or a week at the latest. This gives the impression that something is being concealed - perhaps the actual sales figures are being manipulated or something is going on “next to the cash register”. I would strongly recommend bringing this condition to the attention of the relevant authorities. It is simply unbearable to have to wait a long time at the drive-thru only to find out that card payment is not possible - and that has been the case for a year! Especially in today's world, when cashless payments are standard, this seems more than backwards. In addition, the waiting times are a disaster. I expect fast and uncomplicated service from a fast food restaurant - after all, “almost” is in the name. Instead, this restaurant should probably be called “slow-time food”. All in all, a disappointing experience that doesn't live up to the standards of a modern fast food restaurant. There is an urgent need for action here!

No self-service terminals. Soap and disinfectant were empty in the toilets, even though there were only 4 other guests in the restaurant besides me. So it probably would have been time for a change. Reusable cups were not offered and when I asked, the reply was succinct that they no longer stock the reusable cups. At the same time, these were advertised on the advertising display at the cash registers. Haven't reusable cups been mandatory for 2 years?

Unfortunately, Burger King employees still don't know the difference between vegetarian and vegan. When I asked which of the plant based burgers were really vegan, the lady at the service said they were all vegan. It says veggie on it. Now I'm standing at the counter and have to google it first. Here I learned that the long chicken is really the only vegan burger. The menu cost just €9.90 and was ready in three minutes. The fries were cold and the burger wasn't even lukewarm. So both cold. I ate it and didn't complain. Otherwise the food would have been thrown away. For me, a reason not to go there again. Sorry

I ordered through the Burger King app. After 90 minutes my food still wasn't there. A scandal

Service OK, cleanliness OK, fries warm, burgers only lukewarm - the fact that the burgers were freshly prepared but still only lukewarm runs like a common thread through the "story" of my BK visits to at least four different BK restaurants in the last few eight weeks.

Instead of water we got cola, the fries had no salt in them, the ice cream machine was broken, the toilets were dirty and the waiting time was 15 minutes.

The “good” news first: The order was complete and no one had any problems with their stomach and/or intestines afterwards 😂. Otherwise there is unfortunately nothing good to say and it's really a wonder that the shop is still open. The furnishings are already too shabby for bulky waste, the building is a complete demolition hall and outside advertisements, drive-in counters, etc. really give you end-of-time vibes. I don't really know how Burger King's business model works, but the fact that the umbrella name Burger King still allows the name to be on it is crazy. Hygiene: I think the authorities have already closed down less dirty bars. A bit dubious...

Communication in this store is very difficult. You couldn't communicate with the employees in either German or English. The food was mediocre, much better than what we've come to expect from Burger King. Still lost points when ordering because the terminal didn't work and canceled. Finally, we ordered a milkshake to end this sad experience with a happy ending. This was then mixed by hand and didn't taste good either. Very disappointing experience.

If you order online, you have to take a lot of time! After waiting for over an hour, the food was still not there in the specified time slot. After asking over the phone, the food should arrive any moment. 10 minutes later it happened - and it was pure disappointment! King menu, churros and children's menu. Everything cold, bland, tasteless. Visually not a nice appearance! The whole thing for a mere €27 was for the garbage can. But the best thing, besides the cold food, was that 4 items were missing from the ordered delivery...churros without sauce, half of the children's menu was not included and was not delivered even though it was promised! So conclusion; once and never again! We also need to work urgently on staff and service. Especially at Basket's home games, which are usually sold out with 6,000 fans, you have to be prepared for a large crowd! You're better off somewhere else!

Service is very slow and the waitress has trouble understanding you.

Once again, the wait at the drive in was far too long! 20 minutes…

Food good, staff very friendly. However, very dirty there

Disgusting Chilli Chesee Citizen stale, not even lukewarm, they weren't ready either, even though the inside of the roll was done, because I had to spit out the second one immediately, as if it were two days old, absolutely inedible. Chill Cheese Nuggets were soaked to death in oil and absolutely underdone, a soft mass of breading and unfinished cheese, disgusting! King Wedges I have no idea, old, from yesterday, I tried to get rid of the taste with the cola after the first bite, it didn't work, absolutely disgusting! By the way, the store was pretty empty so I was looking forward to hot, “fresh” things. About 10-15 minutes later I also had my fast food. Now for the positive things: - The cola was OK My recommendation would be to close or send the health department there. By far the worst BK I have ever visited.

The whole store is an imposition

Small shop, friendly staff and fantastic citizens.

I've never seen a Burger King like this in my entire life. The food wasn't really great, the service wasn't particularly nice and the ambience was bad. I keep asking myself how do they get away with this at the office and it hasn't been closed yet....

Most unreliable delivery service there is. Sometimes the food comes after 3 hours, sometimes not at all. Problem has existed for years and no work is being done on it.

Just ordered to take away. For once, we didn't check whether everything that was ordered was there. And unfortunately one burger was not packed enough….

I cannot recommend this BK. I have rarely experienced such bad service.

Ordered online 2 1/2 hours ago... 40 minutes it said that the food would be there shortly - no food in sight, tried to call and no one answered the phone - suddenly an SMS came from Lieferando that the order had been canceled and the money was back via Paypal there…. 3 minutes later the bell rang after 2 1/2 hours that the order was there. The food was ice cold and the money was returned. Driver is angry about it and I quickly made spaghetti... After a stressful day at work. Where you think you're ordering early and the food finally arrives, it's a complete disaster and this is the second time it's happened like this... Terribly organized when it comes to delivering. Not recommended!!!

This is not a fast food restaurant, but eternally understaffed! Everything takes forever! Should wait 2 hours because the delivery car has problems or something! I waited over 2 hours and then the nuggets are forgotten and everything tastes warmed up!!! Incredible! That was the last time I let them deliver anything!!

You wait 60 minutes only to find out that you don't get anything.

Drive in, ripped off again. Ordered, paid and realized at home that four burgers were missing. No availability by telephone Impossible and the sauce on the burgers that were given out was so thin that you could only imagine it. Veggieburger was in the same packaging as the meatburger, why? That was the last time, this branch is simply not recommended and as already said, not the first time that goods were missing

DriveIn Wieder mal abgezockt worden Zu Hause erst gemerkt, dass 4 Burger fehlen. Warum im Netz eine Telefonnummer steht, weiss man nicht, denn ans Telefon geht niemand. Die Burger die da waren, waren mit so wenig Soße, dass man sie suchen musste und vom Geschmack gar nicht zu spüren war. Es war nicht das erste Mal, dass die Ware nicht vollständig der Bestellung entsprach, aber sicherlich das letzte Mal, dass wir dort waren. Burger King am Basketsring absolut nicht zu empfehlen!

Been there for the fourth time in a row. The same products were missing for the fourth time in a row. Even the replacement for the replacement. If you don't order anything you will be looked at stupidly. If you don't want to sell anything, your beer. But I haven't seen a Burger King this miserable in a long time.

Monday afternoon 4:15 p.m., parking lot yawningly empty, nothing going on. Is it really that hard to just think about paper towels when ordering just hot wings at the drive-thru? Not bad, but it's annoying...

Hiermit möchte ich Beanstandungen hinsichtlich der Qualität und Hygiene in Ihrem Restaurant vorbringen. Am 02.11.2024 konsumierte ich einen Burger, bei dem das Fleischpatty offensichtlich nicht frisch war und offenbar mehrere Stunden in einer Warmhaltepfanne aufbewahrt wurde. Zudem war der allgemeine Hygienestandard im Restaurant sehr bedenklich. Es waren verdreckte Tische mit eingetrockneten Speiseresten zu beobachten und die Sitzbezüge wiesen sichtbare Schäden auf. Besonders besorgniserregend ist, dass die Burger mit bloßen Händen zubereitet wurden, ohne dass erkennbar Hygienemaßnahmen eingehalten wurden. Aufgrund dieser Umstände entsprach der Geschmack und die Qualität des Produktes keinesfalls dem dafür verlangten Preis.

Today I ate a burger where the meat patty was unfortunately not fresh and had apparently been left in a warming pan for several hours. The taste and quality definitely didn't justify the price.

Worst BK in Bonn and the surrounding area. Take a detour to Bornheim. There is the best BK in the region. Hard Berg has poor leadership. Food doesn't taste good, shop is dirty and shabby. Without Basket's visitors the place would already be closed

Super tasty whooper and not too full.

Worst Burger King in the world. How can standard fast food be prepared so slowly and poorly?

Delivery time 2 hours and I'm waiting for a burger even though I'm 5 minutes away

In my experience, mostly understaffed. So long waiting times, even at the drive-in, and lukewarm food. Really just a stopgap measure to eat there.

The seats are worn out, the burger was cold and the drinks (Cole) warm… at least the servant was friendly

The guy who runs the store should be sued, too few employees, no cheese, no hot wings... That's laughable, that's not how you run a restaurant or snack bar. I'm sorry that he has to listen to the complaints because the manager isn't there house is...

The soap in the toilet hasn't been refilled for at least 2 weeks. The employees have been approached about this, but nothing has been done to date. This is absolutely unhygienic, I'm losing my appetite

To date no American Express acceptance.

We waited 2 hours for our food and when it came it was cold and when we kept calling they refused us, never order there again #WorstBurgerInTheWorld

Guys, what happened here... I have been visiting this restaurant for many years, but it will soon no longer be acceptable. Tables are completely dirty, lamp inserts are hanging out of the ceiling without bulbs and the waiting time is getting longer and longer. You can still live with the waiting time if the quality and cleanliness are good. Unfortunately, in my opinion, this is no longer guaranteed. Food is prepared without gloves and the tables are in a disgusting condition inside and even worse, outside. Totally smeared with dried ketchup and other leftover food. If something doesn't improve quickly, the guests will stay away...

Ordered over 2 hours ago and no delivery received. Attempts to call the restaurant are simply rejected. I have now had the order canceled via Lieferando customer service. Never again.

The worst place I've ever been in my life! A disaster from start to finish 🤢

Horrible atmosphere, inhumane food! Everything is svhmutty

Employees were all friendly on August 18th at 7:00 p.m. Unfortunately, the taste and appearance of the food were not what you would expect from BK. All 6 soft drinks were no longer carbonated. The seats and chairs are absolutely unacceptable. Very unkempt and no money seems to be invested anymore. We didn't feel comfortable.

Unfortunately I have to give one star to be able to rate it. Absolute juice shop, the staff incompetent and just stupid and above all lazy. We are told there are no shakes and then the customer behind us gets one. Also unfriendly and arrogant. Absolutely zero recommendation. Do yourself a favor and avoid this store unless you like being ripped off. Just sad.

1 hour late, 2 hot brownies were missing and someone decided to eat them

We've been waiting for our delivery for almost 2.5 hours I received a confirmation of my order by email and the obligatory feedback email We still haven't received our order yet. It's crazy, what an impudence, I'm looking forward to tomorrow when someone in this dirty shop wants to explain to me how something like this can come about