Burger King in Bonn

I ordered online using your app, and the money was debited immediately. Shortly afterward, I received a call saying they were out of two-thirds of the items in my order, and they offered to order something else. I wanted to cancel the order. This was confirmed, but two weeks later, I still haven't received my money back.

Long waiting time at low quality fast food…

Disappointing Visit – Not a Recommendation I recently went to Burger King at the Telekom Dome in Bonn and was unfortunately anything but satisfied. The meat on my burger was partially burnt, giving it a bitter taste. The lettuce smelled unpleasant, almost spoiled – to be honest, it pretty much ruined my appetite. The cheese was only half-melted and still cold in some places – overall, the burger seemed carelessly prepared. This isn't how I imagine fast food – even for a quick snack, I expect a certain level of quality. Unfortunately, that wasn't the case here. I will definitely not visit this location again.

Order placed, no response received

Card payments often don't work.

So I'm cured of Burger King once and for all. Fries cold (were exchanged for warm ones) Burger lukewarm Cola warm. Service was nice but needs to be trained again. I hope you get a better meal here.

For months now you've only ever seen one employee at the checkout, we've been waiting for 15 minutes to even order, what's "fast food" about that?? The staff is completely overwhelmed

Absolutely overwhelmed staff. There is almost nothing here. Drive in is a disaster. You wait forever until something happens, and that on a quiet evening. Don't want to know what's going on here when there are customers there

You don't bring everything with you and then no one even answers ''service''😂😂😂

We spent €20-30. We only have half here as always. Of course you can say you have to check, but unfortunately we don't because it can't actually be that difficult to put things from a screen into a bag. I'm starting to think there's a method behind it. You make the most money from the things you sell and don't spend. You'll never see me again

Too long waiting times even though there was nothing going on.

the sandwich was burnt and even the fries were really disgusting

I found it a bit tired and the toilets could be cleaner, but otherwise it was fine.

Things are often forgotten. You often wait a long time to see whether there are enough employees.

Outrageously long waiting times (180 minutes), sandwiched burgers, slippery fries and the delivery driver's amused, arrogant demeanor when asked how long the delivery time was: "It's normal, right? Lots to do, no drivers." Not a word of apology. Nobody could be reached by phone at Burger King on site. Even the customer service employee couldn't help because she couldn't reach anyone on site. Guys, work on your store and on customer friendliness, otherwise you won't exist anymore.

Dry burgers cold fries. I don't recommend it.

Good service. Everything as it should be

If possible, I would like to give zero stars. After over 11/2 hours the driver arrived with food in a bag that had no insulation. The food was cold at the bottom and not even lukewarm at the top. I then had to be told that this was normal with fatty food. He left 5 minutes ago. It's cold outside. He is new and just the driver. I was so taken aback by such stupid sayings that I paid it. The employee in the branch then became really rude. That's normal when there's so much to do. No empathy, no apology. Told him that it had already happened in the summer when it was 30 degrees. No reaction. I then asked him how long he had to work for 20 euros and he definitely had to work on his customer friendliness. FYI, I've already complained to Burger King customer service once. No apologies, no interest in customer service... CONCLUSION OF THE FOOD: THE CORONATION WOPPER Patty burnt, buns soupy and dried out on top. Nuggets like they were fried again. THAT’S IT!!! With the competition you know how to deal with customers better!!!!

The wait at the drive-thru and the fact that card payment hasn't worked for months are absolutely unacceptable. Such problems can usually be resolved with the relevant bank or branch within a day or a week at the latest. This gives the impression that something is being concealed - perhaps the actual sales figures are being manipulated or something is going on “next to the cash register”. I would strongly recommend bringing this condition to the attention of the relevant authorities. It is simply unbearable to have to wait a long time at the drive-thru only to find out that card payment is not possible - and that has been the case for a year! Especially in today's world, when cashless payments are standard, this seems more than backwards. In addition, the waiting times are a disaster. I expect fast and uncomplicated service from a fast food restaurant - after all, “almost” is in the name. Instead, this restaurant should probably be called “slow-time food”. All in all, a disappointing experience that doesn't live up to the standards of a modern fast food restaurant. There is an urgent need for action here!

No self-service terminals. Soap and disinfectant were empty in the toilets, even though there were only 4 other guests in the restaurant besides me. So it probably would have been time for a change. Reusable cups were not offered and when I asked, the reply was succinct that they no longer stock the reusable cups. At the same time, these were advertised on the advertising display at the cash registers. Haven't reusable cups been mandatory for 2 years?

Unfortunately, Burger King employees still don't know the difference between vegetarian and vegan. When I asked which of the plant based burgers were really vegan, the lady at the service said they were all vegan. It says veggie on it. Now I'm standing at the counter and have to google it first. Here I learned that the long chicken is really the only vegan burger. The menu cost just €9.90 and was ready in three minutes. The fries were cold and the burger wasn't even lukewarm. So both cold. I ate it and didn't complain. Otherwise the food would have been thrown away. For me, a reason not to go there again. Sorry

I ordered through the Burger King app. After 90 minutes my food still wasn't there. A scandal

Service OK, cleanliness OK, fries warm, burgers only lukewarm - the fact that the burgers were freshly prepared but still only lukewarm runs like a common thread through the "story" of my BK visits to at least four different BK restaurants in the last few eight weeks.

Instead of water we got cola, the fries had no salt in them, the ice cream machine was broken, the toilets were dirty and the waiting time was 15 minutes.

The “good” news first: The order was complete and no one had any problems with their stomach and/or intestines afterwards 😂. Otherwise there is unfortunately nothing good to say and it's really a wonder that the shop is still open. The furnishings are already too shabby for bulky waste, the building is a complete demolition hall and outside advertisements, drive-in counters, etc. really give you end-of-time vibes. I don't really know how Burger King's business model works, but the fact that the umbrella name Burger King still allows the name to be on it is crazy. Hygiene: I think the authorities have already closed down less dirty bars. A bit dubious...

Communication in this store is very difficult. You couldn't communicate with the employees in either German or English. The food was mediocre, much better than what we've come to expect from Burger King. Still lost points when ordering because the terminal didn't work and canceled. Finally, we ordered a milkshake to end this sad experience with a happy ending. This was then mixed by hand and didn't taste good either. Very disappointing experience.

If you order online, you have to take a lot of time! After waiting for over an hour, the food was still not there in the specified time slot. After asking over the phone, the food should arrive any moment. 10 minutes later it happened - and it was pure disappointment! King menu, churros and children's menu. Everything cold, bland, tasteless. Visually not a nice appearance! The whole thing for a mere €27 was for the garbage can. But the best thing, besides the cold food, was that 4 items were missing from the ordered delivery...churros without sauce, half of the children's menu was not included and was not delivered even though it was promised! So conclusion; once and never again! We also need to work urgently on staff and service. Especially at Basket's home games, which are usually sold out with 6,000 fans, you have to be prepared for a large crowd! You're better off somewhere else!

Service is very slow and the waitress has trouble understanding you.

Once again, the wait at the drive in was far too long! 20 minutes…

Food good, staff very friendly. However, very dirty there

Disgusting Chilli Chesee Citizen stale, not even lukewarm, they weren't ready either, even though the inside of the roll was done, because I had to spit out the second one immediately, as if it were two days old, absolutely inedible. Chill Cheese Nuggets were soaked to death in oil and absolutely underdone, a soft mass of breading and unfinished cheese, disgusting! King Wedges I have no idea, old, from yesterday, I tried to get rid of the taste with the cola after the first bite, it didn't work, absolutely disgusting! By the way, the store was pretty empty so I was looking forward to hot, “fresh” things. About 10-15 minutes later I also had my fast food. Now for the positive things: - The cola was OK My recommendation would be to close or send the health department there. By far the worst BK I have ever visited.

The whole store is an imposition

Small shop, friendly staff and fantastic citizens.

I've never seen a Burger King like this in my entire life. The food wasn't really great, the service wasn't particularly nice and the ambience was bad. I keep asking myself how do they get away with this at the office and it hasn't been closed yet....

Most unreliable delivery service there is. Sometimes the food comes after 3 hours, sometimes not at all. Problem has existed for years and no work is being done on it.

Just ordered to take away. For once, we didn't check whether everything that was ordered was there. And unfortunately one burger was not packed enough….

I cannot recommend this BK. I have rarely experienced such bad service.

Ordered online 2 1/2 hours ago... 40 minutes it said that the food would be there shortly - no food in sight, tried to call and no one answered the phone - suddenly an SMS came from Lieferando that the order had been canceled and the money was back via Paypal there…. 3 minutes later the bell rang after 2 1/2 hours that the order was there. The food was ice cold and the money was returned. Driver is angry about it and I quickly made spaghetti... After a stressful day at work. Where you think you're ordering early and the food finally arrives, it's a complete disaster and this is the second time it's happened like this... Terribly organized when it comes to delivering. Not recommended!!!

Drive in, ripped off again. Ordered, paid and realized at home that four burgers were missing. No availability by telephone Impossible and the sauce on the burgers that were given out was so thin that you could only imagine it. Veggieburger was in the same packaging as the meatburger, why? That was the last time, this branch is simply not recommended and as already said, not the first time that goods were missing

This is not a fast food restaurant, but eternally understaffed! Everything takes forever! Should wait 2 hours because the delivery car has problems or something! I waited over 2 hours and then the nuggets are forgotten and everything tastes warmed up!!! Incredible! That was the last time I let them deliver anything!!

You wait 60 minutes only to find out that you don't get anything.

DriveIn Wieder mal abgezockt worden Zu Hause erst gemerkt, dass 4 Burger fehlen. Warum im Netz eine Telefonnummer steht, weiss man nicht, denn ans Telefon geht niemand. Die Burger die da waren, waren mit so wenig Soße, dass man sie suchen musste und vom Geschmack gar nicht zu spüren war. Es war nicht das erste Mal, dass die Ware nicht vollständig der Bestellung entsprach, aber sicherlich das letzte Mal, dass wir dort waren. Burger King am Basketsring absolut nicht zu empfehlen!

Been there for the fourth time in a row. The same products were missing for the fourth time in a row. Even the replacement for the replacement. If you don't order anything you will be looked at stupidly. If you don't want to sell anything, your beer. But I haven't seen a Burger King this miserable in a long time.

Monday afternoon 4:15 p.m., parking lot yawningly empty, nothing going on. Is it really that hard to just think about paper towels when ordering just hot wings at the drive-thru? Not bad, but it's annoying...

Hiermit möchte ich Beanstandungen hinsichtlich der Qualität und Hygiene in Ihrem Restaurant vorbringen. Am 02.11.2024 konsumierte ich einen Burger, bei dem das Fleischpatty offensichtlich nicht frisch war und offenbar mehrere Stunden in einer Warmhaltepfanne aufbewahrt wurde. Zudem war der allgemeine Hygienestandard im Restaurant sehr bedenklich. Es waren verdreckte Tische mit eingetrockneten Speiseresten zu beobachten und die Sitzbezüge wiesen sichtbare Schäden auf. Besonders besorgniserregend ist, dass die Burger mit bloßen Händen zubereitet wurden, ohne dass erkennbar Hygienemaßnahmen eingehalten wurden. Aufgrund dieser Umstände entsprach der Geschmack und die Qualität des Produktes keinesfalls dem dafür verlangten Preis.

Today I ate a burger where the meat patty was unfortunately not fresh and had apparently been left in a warming pan for several hours. The taste and quality definitely didn't justify the price.

Worst BK in Bonn and the surrounding area. Take a detour to Bornheim. There is the best BK in the region. Hard Berg has poor leadership. Food doesn't taste good, shop is dirty and shabby. Without Basket's visitors the place would already be closed

Super tasty whooper and not too full.

Worst Burger King in the world. How can standard fast food be prepared so slowly and poorly?

Delivery time 2 hours and I'm waiting for a burger even though I'm 5 minutes away

In my experience, mostly understaffed. So long waiting times, even at the drive-in, and lukewarm food. Really just a stopgap measure to eat there.

The seats are worn out, the burger was cold and the drinks (Cole) warm… at least the servant was friendly

The guy who runs the store should be sued, too few employees, no cheese, no hot wings... That's laughable, that's not how you run a restaurant or snack bar. I'm sorry that he has to listen to the complaints because the manager isn't there house is...

The soap in the toilet hasn't been refilled for at least 2 weeks. The employees have been approached about this, but nothing has been done to date. This is absolutely unhygienic, I'm losing my appetite

To date no American Express acceptance.

We waited 2 hours for our food and when it came it was cold and when we kept calling they refused us, never order there again #WorstBurgerInTheWorld

Guys, what happened here... I have been visiting this restaurant for many years, but it will soon no longer be acceptable. Tables are completely dirty, lamp inserts are hanging out of the ceiling without bulbs and the waiting time is getting longer and longer. You can still live with the waiting time if the quality and cleanliness are good. Unfortunately, in my opinion, this is no longer guaranteed. Food is prepared without gloves and the tables are in a disgusting condition inside and even worse, outside. Totally smeared with dried ketchup and other leftover food. If something doesn't improve quickly, the guests will stay away...

Ordered over 2 hours ago and no delivery received. Attempts to call the restaurant are simply rejected. I have now had the order canceled via Lieferando customer service. Never again.

The worst place I've ever been in my life! A disaster from start to finish 🤢

Horrible atmosphere, inhumane food! Everything is svhmutty

Employees were all friendly on August 18th at 7:00 p.m. Unfortunately, the taste and appearance of the food were not what you would expect from BK. All 6 soft drinks were no longer carbonated. The seats and chairs are absolutely unacceptable. Very unkempt and no money seems to be invested anymore. We didn't feel comfortable.

Unfortunately I have to give one star to be able to rate it. Absolute juice shop, the staff incompetent and just stupid and above all lazy. We are told there are no shakes and then the customer behind us gets one. Also unfriendly and arrogant. Absolutely zero recommendation. Do yourself a favor and avoid this store unless you like being ripped off. Just sad.

We've been waiting for our delivery for almost 2.5 hours I received a confirmation of my order by email and the obligatory feedback email We still haven't received our order yet. It's crazy, what an impudence, I'm looking forward to tomorrow when someone in this dirty shop wants to explain to me how something like this can come about

1 hour late, 2 hot brownies were missing and someone decided to eat them

The burger was ok... unfortunately the toilet facility was horrible...

Delicious, but they need to improve the place and its cleanliness

No service at the drive-in counter, even after waiting 5 minutes. Then place the order at the checkout window only to find that card payment is not possible. Should then come to the restaurant and get in line again. After 15 minutes in line, I was able to extrapolate from observing the way things were done that it was still worth cooking for myself and I headed home.

All employees hardly speak English. There are no special offers if you ask. Some of the people were cold and the patty was dry

Family atmosphere and delicious food. I recommend it

I bought fried wings and fries. The wings were good but the melted cheese they gave on the fries didn't have a good flavor, it wasn't the normal flavor they used to.

Had the crispy chicken burger. The taste was great but unfortunately it had a few hairs in it and we're not talking about 1-2 hairs here, we're talking about 4-5...

Food was good, waiting time was abnormally long. 25 minutes and only 4 people in front of me. The person at the cash register wasn't attuned either and took forever to take an order... Maybe it was also because it was around 40 degrees in the restaurant. Abnormally warm...

Stood at the drive in for 5 minutes with no response. Then a voice came from the loudspeaker asking them to drive forward. Then standing at the open window after 3 employees saw you, I drove away after another 10 minutes without being served. Then rather Mäces if things have to happen quickly.

Please just close it. What a nasty junk shop.

When I look at the other reviews, I ask myself: Is it still possible to eat here or is the place currently being run down? Two of the three things I wanted were out (Curly Fries and King Fusion Oreo). And there's hardly any sauce on the burger, making it far too dry and tasteless.

There were four of us there. I was the only one who didn't eat anything. Everyone else has food poisoning.

If I think my place is dirty then I'll go to Burger King hardberg first. Then I know that my apartment is not dirty at all. The offer is similar to that of a free market in a war zone. You only get what is available. Today the cheeseburger was out and the nugget burger was out. How this is supposed to work is a mystery to me. The staff tries hard but is visibly leaderless. It's a shame that the Wallraf team didn't check the dirty place. But Burger King Germany doesn't seem to care either. You also get more napkins than fries. o_o I would have liked to give minus stars, but unfortunately that's not possible. Therefore one star.

Waited at the company for delivery for 2 hours. After trying to reach someone by phone for an hour, we were told that you didn't have a driver. No more !

Worst Citizen King ever! Ordered food, waited 2 hours for it and no response. Called several times and was pushed away. then finally get someone on the phone so that you can then be told to wait another 1.5 hours!? 55€ order!

1 star is too much. Because when I no longer happen, the order is missing and I want an extra receipt. The employees all come from India and we can't communicate in German.

Best Burger King in Bonn. The employees are super nice and the food is always good. Love goes out❤️ Also to everyone who writes bad reviews: what can the employees do if you have to wait longer??? They're not to blame for the lack of staff, if it bothers you so much, eat at home, my goodness

Because of the proximity to the hotel and massive hunger there. Although I read the Google reviews beforehand. Unfortunately, the reviews were right. Two employees in the store, very slow service, long waiting times. No order terminals. Overcrowded tablet station, sticky floor, generally not a very clean impression in all areas I saw. Food so-so. Cola cold, burger lukewarm, little salad, hardly any onion and sauce (Big King), fries, well. It's a shame that those responsible don't seem to read the Google reviews.

I was in this Burger King around 12:30 p.m. on the holiday (Ascension Day, May 9th, 2024) and ordered a Cheesy Bacon Lover Beef Double and a large fries. The fries were great - not too crispy, not limp, perfectly salted. But the burger... a disaster. The cheese slice didn't even melt, the patty was barely at room temperature, so it was almost raw - ditto the bacon strips. All of this carelessly slapped into the bun. Burger King promotes this $11 burger with a blazing ad that suggests you're getting a hot, delicious fast food product for your money. My copy was miles away from that. Sure: I would have had to return the item. But why do you go to a fast food restaurant? Because you're in a hurry... Waiting again wasn't an option. Note: At the time I ordered there was only one other guest present besides me - so stress couldn't have been the reason for this disaster food. Someone just wasn't in the mood. The service employee should have noticed the poor quality of the burger when it was handed out - but again, none of that happened. I accept something like that, but because it's happened to me for the third time in a few weeks at different locations, I have to post it. You won't be seeing me at Burger King for a long time...

Diarrhea and stomach cramps 4 hours after consumption

It was Father's Day on the drive on Thursday, I wouldn't say it was busy, but the 3 employees were totally overwhelmed after receiving the order. They first checked whether everything was there and I was allowed in again because a citizen was missing. Then I would first have to discuss the fact that I hadn't received it In the end, it's better to hire new, motivated employees...

Food as it should be, service very friendly, unfortunately the floor was a bit sticky, but late in the evening.

Stop a fast food chain. But very friendly service

April 24, 2024 Very bad... Extremely dirty tables, the lady gossips about colleagues to customers and is otherwise very unfriendly. Was completely overwhelmed and was unfortunately very slow. In general the shop seems dirty, no napkins, rubbish lying around. The store could do so well. But with 5 customers you know that you can leave because it just takes too long.

Very unfriendly and confuses staff. Food was OK. Had to wait 30 minutes for my food even tho the place was empty.

BürgerKing Bonn was disappointing on its last visit. The long wait of 12 minutes to order and the inedible food were disappointing. In addition, there was no option to pay by card and the lack of ordering terminals, which further impacted the visit. It was particularly disappointing that the issue of card payment was only brought up after we had ordered, as this was not signposted. Improvements in service, quality and transparency are urgently needed.

Very slow (only 1 service), no card payment, quite dirty

Unfriendly, very slow, something is always missing when ordering, and the food is not freshly prepared but has been on the warming plate for hours

Always very friendly, even when there is a lot going on.

After waiting over 20 minutes to be able to order, we left the store. The employees need about 2 minutes just to pack a small chip. If you have more than 60 minutes for fast food, you can order there

Really bad shop, no card payment, disgusting food, employees can't speak the language of the country they live in, just unfriendly and bad.

I've gotten something from this Burger King many times. My order was incomplete at least 9 times, 3 of which I only noticed when I got home... the more expensive burgers were missing several times... still the highlight today... the burger wasn't right wrapped up and lying half spread out in the bag and the 2 packs of chilli cheese fries were on the side so that the cheese also leaked out... how can it be that you use your head so little and don't care how they do Food is packaged/wrapped.... I've given the shed lots of chances and been disappointed time and time again...never coming back

Reusable is advertised. When asked, there was no recup system at all

I've currently been waiting for my food for 2 HOURS and I'm totally pissed!!!!! I can't reach anyone by phone! Absolute disaster! I'll never order again!

Shortly before Christmas: 2 kitchen helpers. 1 has no gloves on at all and the other is occupied, plays on his cell phone with gloves on and continues immediately. disgusting! The older shift manager sees it and doesn't do anything. Let everything go back straight away. The shift manager also notices this: it doesn’t matter. No “sorry” or a conversation with the employees. No thanks.

I've seen a lot, but I've never experienced anything so unfriendly and, above all, slow. Unfortunately I don't know the name. A lady from India who barely spoke German made half of an order wrong or forgot it. Food was cold, she was very unfriendly and annoyed. How can it be that you have to wait an hour in line for your turn? There was a cheerleading championship next door and people were standing outside. Nevertheless, only 1 cash register was served, those at the back were talking instead of letting several citizens in, every single one was done. Never again