BURGER KING Wiesbaden in Wiesbaden

Ordered food for €60.40. Half of them were cold or stone hard and two burgers (the most expensive) were simply missing. Yes, both the drive and the restaurant were full, but it's annoying and annoying. It wasn't the first time. This store is slowly becoming annoying.

Hello everyone, I was here on Saturday October 5th at around 9 p.m. and unfortunately I can't say much good about this branch! At least about what I experienced that day! It started even before you ordered at the car counter! The car would take a long time to order (which is not particularly unusual). When you get to the intercom, the display is black! After about 1 minute, an employee said please wait a moment! Then a few more minutes passed in which nothing happened, so I drove to the front to see how many cars were waiting there - there was only 1, the vehicle that had ordered before me. I drove back a bit so I could place my orders! It was just a King of the Month (currently the long check). I drove up to the front and saw the employee leaning far forward and chatting enthusiastically with the occupants (young women)! Then when I received my food? The burger was still cold and disgusting so it ended up straight in the trash can! Angry and no thanks! The money 💰 went into the trash and so did my time!!!

Order was wrong, we received a bunch of random things with our order

You can get hotter and cheaper food here, it's cleaner like the big golden M. and we prefer to go here.

Really bad. There was an intellectually disadvantaged person at the drive-in. Order was wrong. We didn't check thoroughly. But the icing on the cake was that they put chili sauce on my 5 year old son's burger. That just makes me mad. How stupid can you be. For a little boy. I'm just stunned and won't be entering this store again.

Worse than average Burger King. Although system catering is supposed to help a certain uniform standard, this place is much worse compared to others.

Wow, that was disgusting. The chilli cheese fries were so disgustingly sour that I could barely eat them and they were so drowned in this cheap mush. The King's Bacon & Cheese Beef King has such an oversweet sauce on it that you can't taste anything other than sweet and some cheap acidulant and all that for 13.59 euros - you've really drunk it.

7:40 p.m. 09/22/2024 The man at the checkout with dark hair, a strong build and a white “myBk shirt” is extremely unfriendly. Half of the order was wrong… The ingredients for a few burgers were missing and he served the burgers anyway, which is impossible. When I asked, he complained Why am I complaining? The ingredients aren't available... then you can't offer the things if they aren't available... All the food was dry and cold… The fries were cold and tasted like old oil… Worst BK I've ever eaten!!! GREETINGS to the “nice” man….!!!

Classic BK.... when we visited, it was quite stressful there and understaffing was clearly noticeable.... but the extra portion of fries that I received was a nice faux pas

No tortilla offer was an absolute disgrace, burgers were cold.

I waited about 45 minutes for the food, and that's not the first time.

Not good food and even worse service. Fries were cold and customers were ignored.

I ordered through Lieferando and have been waiting for my food for over 2 hours! There was no one available in the branch so I called the branch on Mainzer Str and even they tried to reach someone there, no manager and no one else who could be reached there, and every time the extra sauce was missing so no words More for that, spend your money somewhere else People it's not worth eating a bit in this shop!!!!!

I wanted to give Burger King another chance but of course you'll be disappointed. At first they didn't know which product I was talking about even though it was displayed on the display board above the cash register and then I was brazenly given another burger that was in no way comparable to what I ordered. Just stay away!

I'd love to go there. The food especially the burgers could be hot not so loud.

Incredibly slow, incredibly unfriendly, one of the people who worked there wanted to get physical with me for no apparent reason.

Clean location. It's great that there is also 1:1Vegie there

After 10 years, Burger King was given another chance. 1 coupon didn't work. 20 minutes waiting time. The waitress gives his friends fries. Despite asking, apparently from the shift manager, an item was missing. The Memphis was probably kept warm for a very long time, cold overall, but the bottom bun was so dry that it crumbled. See you again in 10 years.

You don't necessarily have to have it. At that moment it was enough for the purpose of satisfying hunger

Burger King with ordering terminals. Friendly employees. Parking spaces directly at the restaurant. Opportunities to sit outside. Quick preparation of dishes.

Disgusting food and service No taste

Last night I picked up something from Burger King. The fries were inedible. These tasted like old frying oil. 2 bags of chips had to be completely thrown away at home because you couldn't eat them. 2 Whoppers exactly the same inedible. Not fresh, sour taste Burger King Germany why can something like this happen? Prices paid for this are not fair. Doesn't work at all!!!

Unfortunately very rude and unfriendly employees

Bad burgers.. no sauce. Pommes was soggy and smelled of old oil. A lot of coupons were not available. Would never recommend.

The burgers tasted as usual. Unfortunately the fries tasted like old fried fat. Didn't finish the fries. A burger was forgotten but was added later. Kitchen seemed a bit chaotic to me.

Like all fast food chains, they save on staff. They aren't particularly nice when you ask questions and you wait forever for the food. Burger King is done for me. Although I actually always liked being there. The taste of the food has also deteriorated significantly. Table partly dirty due to too few staff. The terminals for ordering don't always work and break down. An ordering process takes longer than if an employee did it on site. Well... There are plenty of other chains...

Went to Burger King today, have been here several times and everything was always great for a fast food restaurant. But today I noticed, after I had already eaten half of my burger, that there was a large piece of mold on my bun. After hesitating, I went to an employee to “make sure” again whether I really had a moldy roll. Instead of really looking, she said straight away that there was no mold and threw the burger away without saying anything and brought me a new burger that I didn't want. Because obviously I've lost my appetite for that disgusting moldy burger. Never again!! Unfortunately I can't insert the picture of the Schimmelburger here as proof, it doesn't seem possible when rating it. Maybe issued because of similar incidents? 🤔

Bad unfriendly service, after reporting an obvious case of mold on my burger they just said it was a lie. Mold on the bun is bad enough, but the employees' ignorance takes it to the extreme.

Today I wanted to order personally at the counter in the restaurant and was told rather briskly that I should please use the terminal. Even though I pointed out that I wasn't comfortable with it, I was turned away again and not served at the counter. I left very dissatisfied and without having accomplished anything. It's a pity that no one was willing to serve me personally.

Ordered 1.5 hours ago and nothing was delivered, no one answers the phone either

When you order food, you get something completely different.

The meal was after 3!!! Hours finally here and cold. Never order anything from this shack again.

Everything OK. The self-ordering machines are particularly practical.

So the food was ready quickly and the employees were polite. But unfortunately the burgers were lukewarm and the fries were warm. The taste was ok.

I had food brought for me. 5 minutes away and food already cold. Cold Big King with dried patties. I was very hungry and accepted it for now. When I saw my two cheeseburgers I had enough. Warm, dried cheese and bun. I brought the trash back. They didn't want to give me my money back at first. Only after presenting the receipt. This branch had already been closed once due to hygiene issues. I think the store could have remained closed. You didn't miss anything.

There are now also crowns (reward points) and I can use the smartphone app to choose the food at my leisure and then pay at the machine.

Dirty shop other branches are more polite and better Service was very bad and staff very rude You could only order from the machine The staff was stinking lazy to take our order. I can only advise against it

I really liked this Burger King branch. We often get a little something here for in between and every time everything is just right. The food is prepared quickly and you are served quickly. Through the app you always have good, changing offers and can save money. The toilets are clean and you have the option to sit either outside or inside.

Ordered for 2.5 hours and nothing arrived. Now Lieferando, where I ordered before, is suddenly closed. Everywhere else is still open. Update: another 1.5 hours later a supplier arrived who didn't speak a word of German and I had to make it clear to him that I no longer accepted the order. For customers and suppliers it's just the bottom drawer.

Burger King is simply the best in the world for certain moments 😂 Sometimes you just feel more like a crispy chicken than a gourmet steak. Burger King...

Idea vs. reality of the Plant Based big Kings XXL. Burnt patties, hard cheese, hardly any lettuce and a cucumber! And it's supposed to be XXL, it's barely bigger than my hand! Screw levels over 9000 and we customers keep falling for it...

As for the food, everything was fine, it was delicious, but the courier, my god, dark skinned man doesn't even know how to say thank you, you're welcome, he can't talk, he's always angry and rude. Because of him, I order less and less food because he is so unprofessional and rude that I lose my appetite. I understand that sometimes someone has a bad day, but it is always disgusting. Change courier while there is still time.

Unfortunately zero stars are not possible. Ordered 2 hours ago. Nothing. No information, no food. Already reported to headquarters and warned everyone about it

I would like to share with you my experience at Burger King today, which can be described as outstanding in every way. The burger presented itself with a perfect consistency: the patty was grilled juicy and aromatic, wrapped in a crispy bun. The fries were excellently fried, crispy on the surface and soft on the inside. The taste experience was rounded off by the delicious wings, which were garnished with an appetizing BBQ sauce. A special highlight turned out to be the royal addition of a crown, which crowned the culinary experience with a touch of exclusivity. In summary, it can be said that Burger King meets the highest standards in terms of taste quality and service. The diverse menu offers something for everyone and the friendly staff rounds off the visit perfectly.

BK advertises BIG on TV and then the offers aren't available in the branches!? What's that supposed to mean? Currently the €5 offer with 2xBurger, 2xFrench fries and 2xCoke... "not available with us!".

Burgers and fries were cold. No more spending a lot of money on dirt.

I loved the place and the outdoor seating atmosphere is very nice The staff are great. I recommend visiting the place and sitting outside. Wow

A typical Burger King. Friendly employees at the order counter, quick preparation and very clean tables with lots of natural light.

Food delicious. Service terrible Older lady in front of me. Just want a burger. Would you like to pay me cash? She is yelled at to order it at the self-service counter and pick it up at the counter Lady proven and says she is a stranger to pc. She wants to pay it directly to her. Luckily, another customer who had already ordered helped her out. All customers were amazed.

Very nice employee, also gave me a crown and for the delicious double chillia cheese burger with extra bacon only €4 is also very fair.

Unfriendly cashier, didn't notice me at all, I stood there for 10 minutes and wanted to pay and she kept me waiting, no hello, no goodbye, nothing

According to the employee, you could only order at the counter. I waited 30 minutes for the goods at the counter and an hour for my food.

Receiving and issuing orders led to chaos in the store. The marked editions were used interchangeably - it was clear that people were waiting in the wrong queues. Actually quite easy to solve by the restaurant management. But it was just left running. ..

The unfriendly woman at the drive in was an absolute disgrace!! Looks at you with such disgust, no hello or goodbye, just rudely stated the amount!! It's unbelievable how bitter and unfriendly some people can be

The worst Burger King there is. Get ice cold burgers. The tip was accepted. And I received soggy, old burgers from the microwave. Well thanks.. Disgusting

Got a cold burger. After requesting, we received a microwave burger. Service was totally unfriendly and didn't care

30 minutes waiting time, the floor was full, lack of staff... maximum 1 star!

Togo was there. Forgot to pack something again. It only becomes noticeable when you get home. You should also check everything... Later complaints will not be accepted. Bad luck.

Rotz frech, unhöflich, langsam, dreckig, nie mehr in so eine schlechte Location wie dieser Burger King... waren öfters da doch seit ein paar Wochen ist der Laden unterirdisch...

Visited on February 24, 2024 at approximately 7:50 p.m. 4 terminals available for ordering. 2 of them not functional. Staff at the checkout refuse to accept an order and point out the queue at the two terminals that are still functioning. Overcrowded, dirty... Easy to turn around and walk away... Disappointing!!!

We were there yesterday around 9:30 p.m. Bad service, you have to know how to talk to the customers (say "please, thank you"). The order sits there for 20 minutes until you point out that you're still waiting... Generally a pretty chaotic place...

Nuggets were ice cold and the breading tasted old.... No cash registers are open. I was told after a ten minute wait that you have to order at the terminal.... the entire staff was totally overwhelmed

Super quick, order was correct. And they have electronic menus.

Burger King in Wiesbaden, today on February 12th, 2023, we had dinner at 9:15 p.m. The cashier number 301 served us very politely. Until then everything was fine. As we sat down we noticed that all the tables in the row were dirty and not clean. I then went to the counter and asked another lady to either give us wet wipes or clean the table. She came with a completely wet rag, didn't feel like cleaning at all and stared at us like she wanted to kill us. She left the table completely wet and went back to the counter. I then went to the counter again and asked if she was serious about leaving the table completely wet. The cashier then dried the table and cleaned almost all of the tables. She apologized for her colleague. This is the second time I have experienced something like this. Hence this review: Burger King should work on its staff.

Delivery time of 103 minutes, the food was cold.

Ordered takeaway and received 2 wrong burgers. Now you not only have to check whether everything is there, but you also have to look into each individual packaging to see whether the right thing is in it.

Citizen is cold and tastes like microwaved Citizen. You can only taste the onion and the fries aren't any better. Once and never again!!

Burger King halt. Aber immerhin ist dieser besser als der in der Mainzer Straße.

Normaler BK, aber fast 15 min. auf ein Eis warten zu müssen, dass auch noch am leeren Drive In Schalter als erster in der Schlange vor dem Ausgabefenster, finde ich definitiv zu lang.

schnelle lieferung lieferant war nett,chicken nuggets schmecken null

Wir waren heute mit unseren kleinen Jungs hier. Leider waren sie unterbesetzt. Die Mitarbeiter haben sich aber sehr ins Zeug gelegt. Was ich sehr schade finde das es hier kein Spielbereich für Kinder gibt. Da ist Mc Donald besser aufgestellt.

Nichts zu bemängeln. Schnelle Bestellung möglich.

üBER EINE STUNDE GEWARTET: HABE ANGERUFEN DA WAR DIE ANTWORT DAS DAS ESSEN RAUS IST. DANN BEKAM ICH EINEN ANRUF DAS DER FAHRER VOR DER TÜR STEHT . 5 min VOR DER TÜR GESTANDEN KEIN FAHRER DA UM KALTE POMMES UND BURGER ENTGEGEN ZU NEHMEN JUHU SUPER NIE WIEDER

War ok. Extrems warm gewesen, unmotivierte Angestellte. Das Essen war in Ordnung, die Pommes frisch.

Wir haben Online bestellt, Lieferung dauerte ca 2Stunden, obwohl 45min angegeben wurden. Dann wurden wir angerufen und wir sollten das Essen abholen, weil er weiter fahren musste obwohl wir im Erdgeschoss wohnen. Tüten wurden in die Hand gedrückt, kein Hallo oder Tschüss. Das komplette Essen war Eiskalt, Pommes waren schon hart. Ungenießbar. Auf dem Chickenburger haben die Saucen gefehlt und das Brötchen war komplett kaputt und ist schon auseinander gefallen. Getränke und Saucen dazu, die auch extra bestellt und bezahlt wurden haben komplett gefehlt. Als ich angerufen habe um mich zu beschweren und die fehlenden bezahlten Artikel anzusprechen, wurde unfreundlich reagiert ja pech essen sie oder wegwerfen nicht mein problem, ich war sprachlos. Zu den fehlenden Getränken und Saucen die soll ich selbst abholen. Einmal und niewieder !!! SUCHT EUCH ANSTÄNDIGE MITARBEITER!!!!

Die Burger sind o.k aber nichts besonderes. Das Personal ist abends ( hier nach 22 Uhr) kundschaftsmüde und versucht keine persönliche Bestellungen mehr entgegenzunehmen. Für ältere Menschen wie uns unangenehm. Positiv sind die langen Öffnungszeiten bis 1.00 Uhr nachts. Nur sollte man auch am späten Abend auf die Qualität achten, die nachmittags wesentlich besser ist.

Mittagspause nicht zu entfehlen. Dauert alles zu lange. Bin froh das sie nicht einschlafen.

To the Pakistan worker who served me and my female colleague in a snow storm....awesome service and super friendly

Im Drive in das falsche Getränk bekommen und kein Ketchup.

Man bekommt zu oft den falschen Burger das Personal macht oft Fehler was Bestellung angeht !!!!!!!!

Im Vergleich zu manch anderer Filiale der Burger-Fastfood-Ketten erschien mir die Filale auffallend gepflegt - sowohl im Innen- als auch WC-Bereich. Auch der Parkplatz war nicht vermüllt .

Angeblich Barrierefreier Eingang. Einfach keine Stufe vor dem Eingang zu haben ist nicht Barrierefrei. Die Tür muss sich auch automatisch oder mit Türöffner öffnen lassen. Man kann im Rollstuhl keine Türen aufziehen oder aufdrücken und auf Krücken oder mit Rollator genausowenig. Dass es nicht immer möglich ist, einen Eingang barrierefrei zu bauen ist mir klar, aber dann gebt es nicht als Merkmal an. Keine vernünftigen Menüs an den Kassen oder am Drive-in. Nicht jeder kennt das gesamte Menü auswendig. Und auf diesen Tafeln, auf denen sich die Anzeigen alle 10 Sekunden ändern kann man gar nicht schnell genug gucken.

Normal kinder Box Mit Nuggets und habe ich nach 10 Minuten warte Zeit Vegan Nuggets, mein Sohn hat das nicht akzeptiert weil richtig alt war,..

Der Service sowie das Essen ist vollkommen in Ordnung.

Haben über Lieferando bestellt. Hat erstmal sehr lange gedauert und dann haben noch Sachen gefehlt….

Meiner Meinung nach ist es der beste BurgerKing zwischen Mainz und Wiesbaden. Der Saal und die Toilette sind immer sauber. Die Mitarbeiter sind freundlich und präzise im Umgang und folgen ihrer Arbeit. Das ist meine Meinung, da ich im gleichen Bereich arbeite. Das Essen macht satt Erwachsene und ist köstlich, und alle Zutaten sind frisch. Ich hoffe, dass es so weitergeht.

Ein Burger King nicht mehr oder weniger

Incredibly busy for the middle of the week. Lots of loud kids. Good parking is available right on site, and the prices are ok. Staff is friendly, and Internet access is free. Place was clean enough

War am Drive-In und habe dort meine Bestellung schnell bekommen. Leider wurde der Käse vergessen, aber die Bedienung kam von selbst wieder und korrigiert die Bestellung. Hat mich sehr gefreut das es doch noch fähiges Personal gibt. Ein Grund das ich auf jeden Fall wieder komme

Das Essen schmeckt schlecht, das Personal ist nicht sonderlich freundlich.

Um local acolhedor com empregados gentis e prestáveis.

Bk food is same everywhere but the service is so slow!

Open on Sunday and always available when you don't feel like cooking.

Essen ist OK Personal gibt sich Mühe Leder ist von Fastfood nicht mehr die Rede

Endlich einmal eine Bestellung aufgeben ohne diesen blöden Touchscreen, super nette Leute da

Zamówienie bardzo długo przygotowywane, w dodatku niekompletne. Brakowało słomek, sztućców oraz jednego sosu. Jakiś młody pracownik nie umiał rozmawiać po angielsku ani nie zrozumiał tłumaczenia na migi - po pokazaniu mu na paragonie czego nie dostałem, wziął paragon, odłożył obok na ladę i niewzruszony pakował dalej zamówienia. Ignorował mnie jak pytałem "halo" czy "excuse me". Dopiero, gdy przechodził pracownik z drive thru, zwróciłem się do niego o pomoc, dzięki czemu dostałem nieotrzymane komponenty zamówienia.

We went around the drive in, we were a bit stuck because of the language, am still learning German, but the ladies who were serving were very friendly and since it was not rush hour , they allowed us to park near the side entrance and order our food inside.

Super lecker und noch dazu günstig.Big King XXL hhhhmmmmm haut rein Leute lohnt sich.

Alle Burger frisch gemacht, Personal war flott drauf und nett. Insgesamt waren wir sehr zufrieden.

Selbst vor der Pandemie war die Wartezeit hier schon immer über 10 Minuten bis wir dran waren. Alles folgende war dann zügig und das Essen ist gut.