BURGER KING Wiesbaden in Wiesbaden

It is terrible, you can wait half an hour to get this thing opened, wtf, then the food is cold, they touch the food with bare hands, I asked for a fork they just throw me one. If you come from a third world country you should learn the basics I see that burgerking in Germany became a true junk food.

In short, never again! Incredibly dirty, very slow staff, the food was cold and even the order was wrong. Four nuggets instead of six, and the sauce was missing. If I could give zero stars, I would 🤷

Unfortunately, I witnessed a male employee wipe his hand across the food without washing it. It's disgusting what's possible these days. There should be stricter regulations. Pay a few extra euros so that staff have gloves and hairnets. I will never eat there again. Protect yourselves and your children.

This Burger King has definitely seen better days. The food was mediocre, the fries were lukewarm, and the burger was just okay. Management, please take care of it. Thanks.

It was one of those evenings when your stomach starts rumbling and, almost out of habit, you succumb to the promise of a quick meal. I chose the familiar crispy chicken to go, hoping that a comforting taste would round off the day. It's easy to indulge in the illusion of having a choice. "Have It Your Way" certainly sounds like it. But sometimes you only realize later that certain options are more theoretical than practical. Even small things like a napkin sometimes seem like luxuries that don't always find their way into the bag. The burger itself seemed, let's say, remarkably determined to save its warmth for later in the evening, and the requested cheese, which was supposed to guarantee freshness, only fulfilled this expectation in a poetic sense. Oh well. Hunger is an understanding companion: it forgives a lot and occasionally leads you back to places you might rationally evaluate differently. And so it will probably be this time as well. When your stomach calls, you'll find your way again. Perhaps just with somewhat dampened expectations.

I walked in, the atmosphere was lovely. A young blonde girl was at the checkout, so I struck up a conversation and asked which vouchers I had. She seemed very distracted and uninterested, acting as if she had no idea what to tell me. Then a friendly employee wearing a black hijab said that everything was available in the app. I looked and immediately found a good meal deal. I went over to the young blonde woman, looked at the floor, and answered very rudely and disinterestedly, as if she couldn't be bothered and had no clue what she was doing. When I asked how many sauces I was entitled to, she said one or two. Did I play the lottery? Then, finally, I asked why I had to pay 9.14 instead of 8.24. Oh yeah, she was clueless again, and I looked up and said, "Is that one sauce the extra one for 90 cents?" "Yes," she suddenly understood. And then, to top it all off, she denied everything she had said. Very poor German or simply no desire to ask guests basic questions. Or both. UNRECEIVABLE.

Flickering ceiling lights, slow service, temperature could be warmer

Unfortunately, the service was very poor. No one spoke proper German and they didn't understand what I wanted to order. They didn't even ask what I wanted to drink or if I wanted mayo/ketchup. Then they sent the wrong order, and it took 35 minutes to cancel it and take my correct order. In the end, they even managed to get the mayo. Afterwards, I ordered an ice cream, which was also served incorrectly. Thanks, but I won't be coming back. I'd rather go to Biebrich.

I would give five stars if I received the desired mayonnaise instead of ketchup with my order just once.

I had to wait an extremely long time for the food. The staff themselves didn't seem to know what to do, how to do it, or where to do it. I've seen much better places. The lights flicker like in a disco, which gets really annoying after a while.

Waiting time with driver over 10 minutes...never again

There was a slightly longer wait, but the food was hot and the staff very friendly. Overall, I was very satisfied.

Very nice service and good food

This is such a mess. I came here and the order took 30 minutes and the employee was very unfriendly.

Really friendly service. And compared to other places I've been, they serve hot and tasty burgers here. Perfect for grabbing a bite with friends after swimming. (Leisure pool directly across the street)

I liked it; short waiting time, nice people. Can't complain.

I waited an hour for my food because the staff was so incompetent at processing orders properly. Naturally, the food was cold by then. I want my money back – what terrible service!

Good service.Would go back.Food was warm and service was fast.

Food is only freshly prepared Wings and onion rings are only fried when ordered The shop is clean and the employees are friendly and personable

Friendly team, clean restaurants

I've rarely seen such an outdated drive-through. This branch doesn't even have a digital display where you can see current products or any prices. The drive-through display is an old thing that only shows a selection of the product range—no prices, no promotional products, nothing. This means that you have to ask for products every time you order, just like you have to ask for prices. Unfortunately, the employees aren't trained accordingly, so they quote you fictitious prices, and you're surprised when the bill suddenly turns out to be completely different. I don't understand why they can't even spend money and make a minimal effort to modernize things. Furthermore, there are often large spider webs above the checkout, where spiders like to rappel down on you in the evenings. I'm really not a McD fan, but when you go there, everything is top-notch. Modern displays, transparent prices, a clean checkout window...

October 23, 2025, 7:30 p.m.: Here's my experience after wasting 10-15 minutes of time: Ordering via touchscreen offers items that the restaurant is out of: dressing, ice cream, etc. Unfortunately, the ordering software only displays a general error message at the end, during the payment process, without any indication that an item is out of stock. We (the family) therefore made three attempts before going directly to the counter to place our order verbally. Meanwhile, many customers ahead of us were put on the order waiting list. By the way: In my opinion, you can skip the snack salad.

It was good as a seer and I was happy

The worst Burger King in all Europe!!! Hygiene is too bad. The workers are exhausted.

The food was very tasty and the service was friendly!

Had PommBox Kebab Style - with a hint of kebab - whole 4 pieces of kebab👺- underground

We get food that we didn't order and they only do quick work and the boss is also disrespectful

Ordered caramel ice cream, which came on a bed of strawberry sauce. The employee was completely stressed and couldn't even understand my order over the phone. Then he made comments about who was paying for the food in the car. It's really unacceptable. We're NOT planning on returning. We're going back to Megges. Sad...

A typical Burger King, fine for late-night fast food takeaway.

A big success bravo ! Worst Burger King I ever see and eat I think this is also success , if you wanna wait 30 min, cold burgers dry and cold potato’s ,wrong cola and workers who dont know what they doing come here .workers looking at computer all the time with shocked eyes they not understand nothing and foods are waiting more and more even bread was so bad .in kitchen people with dress which they come from outside I don’t understand what’s going on here but need realy change somethings never ever again.

Oh, how awful! I haven't been to BK in years, and this was the last time. I remembered the portions and food presentation being much better than at the golden M. What they served here was a joke. The patties are so tiny that even the double burger doesn't even come close to the size of a proper burger. We paid a whopping €38.50 for 2.5 people. It's outrageous. On top of that, the place was freezing cold inside. Cold ears and hands while eating, perfect. No wonder it was quiet.

When I saw the worker guy touching himself and then preparing the burger with his bare hands without gloves....It made me 🤮🤢

Service was abysmal. You had to wait a long time to pay, wait a long time for cold and incorrect burgers, the restrooms were disgusting, and there was even a dried-out cucumber stuck to the umbrella outside. The only thing is the parking lot.

Employee on cell phone - huge queue - not moving forward - onion rings cold and soggy, waiting in line for 20 minutes?!?!

We went there with low expectations after seeing that the place only had a 3-star rating. But after a convention, hunger, and the thought "it's just Burger King, so the food should be okay," we went. And yes, the food was just Burger King, never been any different in any other place. But that's not why I'm including that in the actual review. The two blonde colleagues at the front were friendly, but seemed very stressed. Not necessarily because the place was incredibly busy, but because of the colleague behind them, who was constantly scurrying between them and seemed to be checking everything... That's why I think one of them didn't understand me well when I wanted to ask something. The upper floor is completely empty, except for dirt and the men's restroom (which only has a filthy air compressor, aka, drying on a T-shirt), and the cleanliness downstairs also leaves something to be desired... and not just the typical everyday dirt, but stuff that you could see had been lying between the tables for weeks. But the worst part, and hence the one star, is the guy who harassed the colleagues behind the cash register, then ran to a neighboring table and yelled at them to keep their voices down, otherwise they wouldn't be able to work. Seriously? I've never seen anything like that before, and honestly, we were sitting two meters away and only heard some hearty laughter, which didn't bother anyone. The way I see it, the rating isn't unfounded, and the place desperately needs a change in the upper levels and a thorough cleaning.

Take way too long and just stand around

The ordering terminals are extremely slow, and it takes five minutes for the card reader to register that a payment is pending. You then stand at the checkout for half an hour before anyone even notices you're there or wants to pay, when the terminal isn't working again. The food is cold, the tables are filthy, and the restrooms are absolutely avoidable. The noise level in the store is unbearable. Or simply and succinctly: avoid this store if at all possible.

Incredibly slow service. I ordered a portion of fries and a portion of onion rings via screen, and it actually took an incredible 12 minutes. There were only two other customers in the store. Staff preferred talking to each other rather than serving. Aside from that, the price-to-portion ratio is a disgrace. Better not try. - On August 26, 2025, I tried again despite knowing better... the so-called "service" got even worse.

This place is super tidy and I found the delivery very fast and very high quality

Meh, the terminals are malfunctioning, half the order isn't registered, the burger bun is dry because it's not toasted like in France, it's like eating sandwich bread. The restrooms aren't clean

Of the four burgers, the buns on all of them were very old, and the fries were old and inedible. On top of that, there was an unfriendly man at the counter who barked throughout the place in a very rude tone. This was truly the last time I'll be here.

I visited the Burger King branch on August 1, 2025, and ordered a Whopper with extra cheese from the self-service vending machine, for which I paid a surcharge of €1.20. However, when I picked up the burger, I was told that they were out of cheese and that my burger would be prepared without cheese. When I asked for a refund of the surcharge I had already paid, the employee reacted extremely rudely and stated that it was none of his business. Instead, he referred me to the ordering machine to request my money back. When I asked if he was serious, he replied that he "wouldn't cancel anything." Only after further discussion and after it became clear that I insisted on a refund did I receive my money back. Unfortunately, this incident fell short of basic standards of appropriate customer service and left a very negative impression on me. Based on this experience, I will avoid the branch in the future.

I visited this restaurant with my wife. The first impression wasn't bad at all. We're used to restaurants being a bit more decorated, so this one seemed rather empty. My first disappointment was that the employees preferred to chat rather than take our money. What's shocking, however, is that the employees have no idea what's currently on offer. I ordered two long chicken (one Supreme, one Teriyaki) and got two regular ones. When I pointed this out to the employees, they asked, "Do you have something like that?" The kitchen employee also stood there, perplexed, and asked, "How is it supposed to be made?" In the end, I got both burgers. One was cold (the cheese wasn't even melted) and the second was missing the sauce. If you want bad food, this is definitely the place for you.

Never again, burgers don't taste good and 50€ wasted, not recommended!!!

Unfortunately very disappointing.

Unfortunately, the wait time was very long for a fast-food restaurant. Orders were processed randomly rather than even keeping to the order.

10:00 and it's not open, even though it's supposed to be open at 9:00. Your idiot!

So if you are a disabled person in a wheelchair or someone with walking difficulties you cannot get into Burger King because the doors are so hard to open. Burger King doesn't give a damn about people with disabilities, in German.

Unfortunately, it wasn't clean. We don't go to Burger King very often.

Caught a good time to eat...King Mozzarella tasted great

The staff were overwhelmed by even a few customers and the ordering software. Completed orders were shouted aggressively and impatiently if customers didn't jump up within a fraction of a second or if an order was misrouted again. My order was wrong; I still had the previous customer's ketchup on my tray, and it took forever. The worst Burger King I've ever been to.

The employee who served us on June 15th at 11:09 p.m., who was about 1.86 m tall and had horn-rimmed glasses and a lanky build, needs to work on his friendliness a bit. Otherwise, it's probably an average Burger King and doesn't stand out particularly.

Good vibe between the employees, food tastes like everywhere in BK

Half an hour before closing time, the door is already locked. Emergency exit - no matter what. Half the screens are broken and it's taking a long time.

I was in the store today, June 9th. A customer was smoking in front of an employee, who thought it was funny that he was sending the vapor/smoke toward the kitchen! Enjoy!

I was so hungry that I went into the store last night. It's unbelievable what you go through as a customer. I was given bad service by the saleswoman. She took the order slip and simply handed it back to me without saying anything. It took about 10 minutes for her to take the order (there was no one there). At some point a blond man in his mid-20s to early 30s came over and verbally assaulted the colleague in front of the store, who seemed to find it very unpleasant. The colleague then just said, "I'm going home now, you've given me a headache." While I was still waiting for my food after 20 minutes, all I heard was the colleague in question say, "Did you put the curly fries in? No? Then do it now." Accordingly, she asked, "What do you do then? Stand around and give orders?" And rightly so! As a customer, you can observe that everyone in the kitchen works without gloves and only quickly puts them on when they come to the front of the sales area. I saw a lady in the kitchen blow her nose with her hand and then immediately start topping her burger. The salesperson in question dropped a sauce and thought it was funny to throw it under the shelf (maybe it's still there). It was impossible, and despite Team Wallraff and the like, this store still doesn't seem to have figured it out. The food at home was cold and beyond disappointing. Considering it's fast food, it took half an hour. Horrible. I'd rather walk an extra 10 minutes and go to McDonald's. It couldn't get any colder. Speechless, truly unbelievable.

Food ok, waiting time over half an hour

The cashier with the nose piercing and Botox injections was very unfriendly and wanted to demand more money, saying we couldn't handle it. I talked to her, and she didn't give me an answer and just walked away. Then another employee came, and we paid the correct price.

Only go if you have a lot of time

The worst Burger King I've ever seen in my life: sticky tables, dirty restrooms, rude and rude staff. Anyone who visits this Burger King will never want to go to a Burger King again. And will definitely be disappointed.

I was very pleased. It was a beautiful day.

Lights out, door closed – and all this 10 minutes before closing time, while customers were still eating. It seemed as if they wanted to get rid of us – and they locked the door without saying anything or offering us the opportunity to leave the store on our own. Honestly: Locking guests in, even for a short time, is completely unacceptable. This is absolutely unacceptable and should be urgently reconsidered.

Unfortunately, I can't recommend this Burger King. Not only were the fries cold, but the frying oil was extremely old. I couldn't stomach the food and was seriously considering contacting the health department.

Just a well-known chain, in a well-known ambience, with automatic service, nothing exciting, and the prices are also familiar

Unfortunately, we waited a long time, and then we were treated to cold fries and a lukewarm burger. At that price, that's just not acceptable. (Car counter)

The food is great, and so is the ambiance. But the staff is incredibly unfriendly. They're dry and emotionless, and you always have to wait a long time for your food.

That was the first and last time! Cold burgers and fries! The employees aren't in the mood to work, so I wouldn't recommend this place to anyone!

There is a big parking lot and many sears inside. The store was clean and close to a gas station and several supermarkets like Lidl. Do get the app for discounts.

I waited for about 15 minutes in the MC Drive, couldn't even place the order (it's not recorded over the microphone, as there can't be a certain amount of time between taking the order and the food being served). After 15 minutes, the car in front of me simply drove away because he still hadn't received his order. When I was there, I said that I would pay when my food came (because I didn't feel like waiting that long again) then the shift manager told me "then drive on and order somewhere else. So that The house has nothing to do with a fast food restaurant, they do the same thing every time to save on employee costs, they prefer to serve cold food. Then I drove 200 meters further to McDonald's and got super nice, fast, friendly service

If I could 0 stars We were on the way Quickly something to eat First impression wasn't good Toilets flooded Everything smelled like piss When we ate we unfortunately found out that the chilli cheese bites were sticks hard When we asked we were rudely given a burger as a replacement End of the song We weren't out of the store for 20 minutes We sat in the car with severe stomach pains and stomach cramps Burger King never again!

Absolute disaster, even though the store was empty. Waited almost 30 minutes for a children's menu and a tortilla. Fast food is not the motto here. Among other things, the order was put together incorrectly without tomatoes, ordered with tomatoes. Staff extremely unfriendly and rude. It's definitely better to avoid this branch. The man who was on duty at 3 p.m. argues and shouts at his customers. This branch is unbelievable!!!

Food was okay, but the cash register was closed in front of my friend and there was no more milk shake either

Dirty and too long waiting times even though there is little activity

This shop will never see me again... I'd rather go to Äppelallee in Wiesbaden. If you're looking for fast food, you've come to the wrong place. Slow food is popular here. Even when the kitchen is full (as on April 18th, 2025) you can happily wait 25 minutes for 3 menus. No, not true. The first one was ready immediately and was put on the tray to cool. The last burger was prepared incorrectly (no sauce, no cheese), next attempt...sauce but no cheese. The third attempt was at least correct, but unfortunately cold again. And around 38.00 euros for that. Apparently it corresponds to the other experiences here. The staff is friendly, but unfortunately they don't help if the process doesn't work... What a shame

The Burger King underground. Cold and really disgusting burgers. It takes forever and not everything is there. The preparer's hands are everywhere and then the burgers are prepared without washing them. Really not recommended for the money!!!! Hands off!!!!

Overwhelmed staff even though there isn't much going on, just annoying.

Half an hour waiting time for cold food

Unfortunately it has become very expensive and the burgers are only lukewarm, so I don't have to have them anymore. Went there again today, only customer, 3 employees bustling around, no eye contact for 3 minutes, no 'little moment', 'I'll be right back' or whatever, after 5 minutes we went to Mac Donald's a few hundred meters away. I can also get rid of 10.99 there and I didn't wait a minute until I was served.

All toilets dirty and without toilet paper. Hygiene bad. The shop looks unclean.

I ate at this Burger King branch, but unfortunately I wasn't satisfied. Unfortunately, the burgers were cold and had hardly any taste, and the fries weren't fresh either. The staff tried hard, but were a bit overwhelmed and communication was difficult as hardly any German was spoken. I hope the service and quality will improve in the future.

I'm so shocked by this store that I'm at a loss for words. I'd rather not do it again.

Time for the health department, but hurry! FOOD POISONING 100% Unhygienic! Unfriendly! Slow! Meal orders are pushed back! No order at all!

The best thing that ever happened to me at a burger place. I wanted to eat outside, but the door was stuck. I dropped my drink on the floor and some of it spilled. As I sat outside, an employee came and brought me a new drink (unprompted). Sensationally thoughtful for a fast-food restaurant... 3 thumbs up!!!!!! :-)))

So seriously? It's a disgrace to Burger King's image!!! The people who work there are actually far from being able to demand an hourly wage of €12.82. €10 is probably the maximum! You order at the terminal and pay directly. The guy with Babish hair just has to pack up. But he doesn't get it! Some things were wrong in the bag or even not in there at all. I'm really sorry that a franchise company has to suffer this. Be sure to check your to go orders. Trust is good, control is better!

Always there, always delicious!

Very good Burger King branch. Many branches vary greatly in quality. For example, the branch on Äppelallee WI is not good. Too little sauce and it looks unfresh. This is not the case here on Mainzer Straße, everything is fine.

00:50 on a Friday. No longer open although officially open until 1:00 a.m.

Under no circumstances should you eat there, they are so unhygienic, me and my husband ate there two days ago and yesterday we were in the hospital with food poisoning, under no circumstances should you go there.

So if you like cold burgers and fries, this is the place for you. First we waited forever and then, even though we ordered them with special requests so that we could have warm burgers, they were cold. And some of the extras were still missing. If there had been a huge crowd, one could have understood that, but another table was occupied with us. It doesn't work at all. Conclusion: we won't go there anymore. But the crowning glory came at home. We had ordered chili cheese nuggets to take away and unfortunately we didn't check them on site 😡 instead of chili cheese we received chicken nuggets. 🤬🤬🤬🤬🤬🤬🤬🤬 Absolutely incompetent staff who can't even prepare the order without errors in an almost empty restaurant. I'd rather go to McDonalds again because I have warm burgers, there's not such a margin of error and on top of that it's even cheaper and much tastier. I can only agree with all the bad reviews. Next time I'll read this again before I enter a fast food restaurant.

At a fast-food restaurant, you wait 30-45 minutes for a single burger. Many customers were very annoyed. Some employees stood around like counterfeit money... it's unacceptable! Please change staff or train them properly.

Toilet is under water. Hygiene terrible. Self-Order has no paper and is out of service. Even though it wasn't busy (4 other customers), I had to wait 15 minutes for churros. March 14, 2025 4:00 p.m

Very haotic circumstances. Ordering takes too long in the restaurant, the staff is not well or poorly trained, the citizens are cold and much more. The whole thing no longer has anything to do with fast food

Very long waiting time...nothing going on. Goofing around in the kitchen area. 69 cents for each sauce is steep. I now pay over €20 for a menu including wings. This is no longer “cheap”

Waited 30 minutes and the burger was simply bottomless

Absolute madness. I still understand that there was still chaos after the carnival parade (all the carts with old tablets were overcrowded and there were also finished tablets lying around on tables), but the fact that you have to wait 35 minutes after ordering for two menus, even though there were only about 10-15 customers there, is really a new dimension that I have experienced in a “fast” food chain. All in all, the two of us spent 65 minutes with two menus... NEVER this shop!!

I ordered from you this afternoon, let's see what I got. I found Chilean citizens

Burgers cold, no cucumber despite special order, aren't they made fresh? Ordered and paid for cookie dough ice cream with caramel sauce, at the counter it said that they didn't have cookies, I chose Oreos and only got caramel sauce when I asked because it wasn't included with Oreos... Then why do I pay it? So conclusion: it tasted as shitty as it all looked!

02/16/2025/1:50 p.m. > Me and my best friend wanted to order something and sit comfortably and eat. We were greeted at the checkout by an employee (with an Arab migration background/approx. 40 years old, unkempt) in such an unfriendly, provocative and disrespectful manner that we felt very uncomfortable and attacked and left the restaurant immediately. We have been regular customers at Burger King on Mainzer Straße for 15 years. Today was the last time!

The renovation was worth it. He turned out beautiful 🤟🏻🙌

Please include a magnifying glass free of charge so that you can see the tiny and dry burgers.