McDonald's in Wiesbaden

MINUS 238,000,000,000 STARS!!! Ever gotten the wrong thing at McDonald's? Sure, it happens everywhere, but here it almost ALWAYS!! Update: Ordered three Happy Meals twenty minutes ago, had to get someone to help me because I was hopelessly overwhelmed due to language barriers, waited outside, and now at home ALL THREE are missing their toys, resulting in some very long faces 🤬🤬🤬

There were blonde curly hairs in my fries AND my nuggets…

Ah yes. Typical McDonald's, really. 70% of the new items were sold out – that's actually why I went there. It was disappointing. The curly fries were ice cold. One negative point after another. Otherwise, everything tastes just like at any other branch. The wait was way too long for a fast-food place. You should know that.

I ordered two McMeus with four McPops, but the four McPops didn't arrive with the order.

The employees are yelling at people and insulting customers. This happened at 1 a.m. on December 24th. Who hires people like that?

The background music is too loud. Annoying advertisements on the monitors, constantly moving images with harsh cuts that repeat endlessly.

I ordered a vegan wrap to go, and when I got home, I discovered it had chicken in it. Next time, I pointed it out so they could check. I waited 20 minutes at the drive-thru. The wrap arrived, I looked in the car: more meat. I took it back, they made a new one, but then, surprise: more meat. I complained again, and a total of 40 minutes later, I finally got my hastily prepared vegan wrap (vegan nuggets with sauce, nothing else). Everything else in the order was also missing. The curly fries, the sauces, the chicken burger I ordered wasn't even flat... This McDonald's is really not recommended; they're all completely overwhelmed, both at the counter and in the kitchen. Their German skills are also very poor, making it impossible to communicate at the counter.

Delicious, and there are always good coupons.

I just got double chili cheese and unsalted fries, and they were missing a little ketchup, which is always included, or mayonnaise. I went back in, and the annoyed dark-haired woman with a ponytail and glasses was in a bad mood and wouldn't listen to any questions. The annoyed older guy with glasses also said no, only with the meal deal, which I find very inconsiderate 🙄🫩😏 The hamburger was lukewarm and the bun was soggy and soggy ☹️

Ordered at the drive-thru today at 6:05 PM. The employee at the machine didn't understand a thing and asked me 50 times even though I spoke clearly. And this McDonald's NEVER, and I mean NEVER, has the latest toy. And please ALWAYS check your bags; something is ALWAYS missing!!!

It's okay, but service sometimes takes a while.

Items that weren't available weren't taken from the menu. Incorrect items were brought to the table (multiple times). The staff is unfriendly. Overall, one of the worst McDonald's restaurants I've ever been to...

An employee called a supervisor because the app's scanning function wasn't working. The supervisor approached from behind, looking annoyed and without a smile. He helped and then disappeared. A more courteous approach to employees and customers would be desirable.

The manager with the beard and short black hair... We ordered fries today at 2:12 PM using our McDonald's points, and after ordering, he told us we weren't allowed to order fries. Then he responded so rudely, "What are you doing ordering fries 10 times?" Are we not allowed to, or what? I've never seen such a disrespectful employee at McDonald's! Please fire that manager!

It's actually a nice McDonald's with fast food, a good parking lot, and a drive-thru. Unfortunately, I've repeatedly received the wrong food at the drive-thru after a long wait. Today, instead of 20 chicken nuggets, a third of the order was some kind of cheese hash browns. Last time, I received the wrong burger, which I thankfully noticed while I was there. A shame.

I accidentally ordered here (I actually wanted to order at the train station), and as always, the burgers taste stale and disgusting.

I pre-ordered online and sent my son. I paid for the complete meal, but only received the burger and salad, even though curly fries were also ordered. However, I did receive the sour cream. The server was very rude and completely clueless about the app! We live just a few streets away, and all three meals were completely cold; I could have bought them from the refrigerated section at Penny's. Thumbs down from me. Over 30 euros for such inedible food is unacceptable. If it were possible, we'd give it one star.

Could you please fire the employee who was at the drive-thru window at 4:15 pm today? He barely understood anything being said at the window, took forever to take each car's order, and then forgot to pack half of my daughter's Happy Meal. Thanks for nothing, you lousy company.

It's kind of weird when you order a Happy Meal and can choose two books, and then get the wrong ones, or even dinosaurs instead. And then the staff doesn't even understand you because they don't speak the language! Very strange!

The tables are constantly dirty. When ordering, you never get the right thing you ordered, and then the staff is unfriendly. I wouldn't recommend eating here to anyone.

I've experienced the same problem several times now: When I order a McCafé to drink in-store, I don't expect a drink in a paper cup straight from the vending machine. Why pay extra if the coffee isn't freshly prepared on a portafilter machine and served properly? Vending machine coffee tastes significantly worse, and the "café experience" is completely lost. Additionally, extras like sugar or individual requests are ignored every time. This is disappointing and has nothing to do with the advertised McCafé standard. Conclusion: If you pay for McCafé quality, you should get it – freshly prepared, served correctly, and with attention to your order.

I didn't get all of my order and wanted to return it but they said no and the hygiene is a complete disaster this store disaster don't go there

We ordered it and it said it would arrive in about 20 to 40 minutes, then 2 hours passed and then nothing happened and they just canceled the order

The wait at the drive-thru has gotten so bad I thought it would be a real embarrassment for McDonald's to be a fast-food chain. Don't come up with the excuse that it was busy, the store was empty. Laughable

I'm very disappointed with my last visit to the drive-thru on Wiesbaden's Dotzheimer Straße. I ordered two Royal TS meals, one McSmart meal with McChicken, and a 9-piece nugget. However, I only received one Royal Hamburger, three fries, one 9-piece nugget without sauce, and a cheeseburger—a completely wrong order. Added to that, I had a long wait at the drive-thru. Since another car was already pushing behind me, I had no chance to check the order. When I got home, I realized the mistake and immediately tried to call. But no one answered the phone—in fact, they immediately hung up. Unfortunately, it happens again and again that something is missing or delivered incorrectly. Even if it's the beginning of the month and lots of people want to eat there, a company like McDonald's should be better prepared and deliver orders reliably and in full. Very bad experience—for me, it was the last time I went there.

So, unfortunately, I have to leave my review here. Everything's fine at breakfast in the morning, and I'm happy with that, but at lunchtime and especially in the evening, it's a complete disaster. You sometimes have to drive for 25 to 30 minutes to get to the food counter, and then, to top it all off, something's missing and you have to complain. Unfortunately, you notice how disorganized everything is. I think that's a real shame.

I was there today and, as so often, I found the wrong thing in there. Either it's wrong or it's not there at all.

By far I ordered my worst cappuccino at McDonald's

The strawberry shake was very runny and not mixed with ice as usual. It tasted like strawberry jam on its own. After politely asking if there was something wrong with the machine, I was told that it was the same with them. The shake was returned, but there was no refund. Unbelievable. Never again on Dotzheimer Straße; luckily there are other branches in Wiesbaden.

You wait quite a long time for your food, but it was okay

Milkshake unavailable, as always. When, other than summer, does a milkshake make sense? 🤷‍♂️

The worst McDonald's in the world. Extremely long wait times, incompetent staff. If you order a sandwich without cheese or onions, it arrives unchanged. The fries are disgusting and become rock-hard. This kind of place deserves an inspection and closure.

I waited 35 minutes for my order and unfortunately received no apology or extra food for the long wait. Goodwill looks different.

Serving three cars in 15 minutes and wining how busy it is….

I had to wait 21 minutes for my food, the plant nuggets were a sticky block and I got the wrong sauces

We were there today. After my order arrived 20 minutes later, but my partner's didn't, we asked when it would be ready. Nobody had any idea, and even then, it took another 15 minutes for the food to be ready! Then I also got the wrong burger and the fries weren't fresh. Mistakes happen, but so many in a row? How can you be so overwhelmed? Train your staff

We ordered two burgers with modifications, and both were prepared incorrectly. After complaining, both burgers were remade in the kitchen, also incorrectly the second time. By then, the meat had cooled down considerably. It was a Friday evening, and it wasn't busy. How can you do that wrong twice? It was really awful that we didn't get fresh burgers. They also ran out of onions that evening, but the overcharge wasn't refunded. Really disappointing. The website for providing feedback didn't work either. We couldn't get any further than the first "OK."

I'm not rating McDonald's VS. any other restaurant, but rather THIS branch compared to other McDonald's branches. The food is almost always hot and fresh. The order has always been correct so far. Unfortunately, there are often no strawberry milkshakes because the machine is empty or broken.

No, fries were old, large coke had a lot of ice to save coke and TS didn't taste good, the meat was cold and stale and dry

Subterranean * You should ALWAYS, really ALWAYS, check your order. Unfortunately, not a single order has been complete so far. The staff can't understand you...no German, no English...neither at the order counter nor at the window... What a shame... This McDonald's should be avoided in the evening/at night.

Today I ordered 2 iced coffee shakes and then I got this nonsense: 50% giant ice cubes 50 percent shake

Unfortunately, the 'new' lettuce had lots of red-brown spots and the cucumber was air-dry.

A few items were missing from the orders, and after 15 minutes, the delivery was not received. Only after massive complaints were the missing products finally delivered.

The best McDonald's restaurant in Wiesbaden. Super friendly staff who cater to all requests, and everything is very clean.

I've been to this branch several times – unfortunately, always with the same bad experience. I order at the self-service terminal, pay by card, then wait 20-25 minutes, while later orders (e.g., orders 290, 291) are picked up earlier. My order (order number 289) was simply ignored. The staff is disorganized – one is on the phone in the car pickup area, others appear disinterested. The shift manager came back from her break and simply said, "I'm hungry" – but no one responded to my situation. When I politely asked for a refund, I was told, "It's not possible because I paid by card." Only after discussions and involving a second shift manager was it confirmed that it was possible – but it was too late. This isn't the first time. I live nearby, come regularly – and every time it's the same chaos. Other customers complain as well. I'm disappointed – not just for myself, but because there seem to be no consequences. I hope headquarters takes this review seriously. McDonald's stands for fast service and respect – both of which I no longer find in this branch.

Even worse than on TV. Everything cold, everything disgusting, never again!

McDrive - once again, not everything was in the bag that was ordered. Unfortunately, today they trusted it and didn't check. This happens regularly on Dotzheimer Straße. Why?

I've been here at McDonald's quite often and have never had any problems. Now that I was there I had to wait 75 minutes for my food. That's not all. I had to specifically ask where the food was, but I got the answer that we supposedly already got the order but someone else took it with them. But after we got our food, sauces and a burger were missing and instead of a double chocolate bag we got a normal apple bag.

The ambiance, furnishings, and interior design were top-notch. The rest, unfortunately, is a flop. The staff are nice, but the preparation of the burgers and fries doesn't live up to Megges standards. The curly fries were mush. Really mush. You could have just defrosted them, and the result would be the same. The burgers were so carelessly topped, not even everything that should have been on them was on the burger. The food was unbelievably bad. Please, McDonald's, this branch desperately needs help.

The food was lukewarm and we got something that wasn't what we ordered. The Curly Fries were so burnt that you couldn't eat them without cutting your face. And then there was the Coca-Cola glass, I chose the lilac one and got the blue one, because there were no others... and there was a choice when ordering... This change was a total mess!

The food was lukewarm, and we got incomplete and I couldn't come to an agreement with the staff that one burger was missing. When we finally managed to come to an agreement, my food was completely cold. The Curly Fries were so burnt that it was impossible to eat them without cutting your face. Coca-Cola glasses - colors to choose from, but only in theory. In practice, only one was available. This shift was a total mess.

Every star is too many here. The mobile app rarely works here, and at the drive-thru, no one ever understands me. The employees there barely speak German at all!!! Ordered another Big Mac, which was simply 🤮🤮🤮, with nothing on it and completely dry, and the worst comes last. This week we saw several rats in the parking lot, and there were at least 8 of them, large and small, climbing back and forth on the wall to the neighbor. We then spoke to the shift manager, and all he said was: "I know, and I made a video." That was all he said, and nothing more, no apology or anything, no, and he knew. This letter is also being sent to McDonald's Germany and M.D. Europe, so they're also aware. MD. has become so detrimental, and with prices that are already unrealistic, it's a disgrace!! Attached is a picture of the delicious BIC Mac that had nothing on it. You can publish this, there are witnesses.

First of all, the food was okay. The toilets, on the other hand, were a disaster: littered with paper and really dirty. I give the bad rating because I informed the staff about the dirty toilet and still found it just as dirty 40 minutes later.

Very dirty, no one cleans the tables and table runners, the service is slow to work, so you have to wait a long time for your order...

The service was nice but hopelessly overwhelmed and as slow as I have rarely experienced. That was definitely slow food!

The food was freshly prepared and delicious.

The employees were extremely unfriendly and lacked any sense of decency. I haven't encountered such incompetence in a long time. Unfortunately, when I placed my order, they didn't communicate that one of my codes couldn't be honored, and in the end, the employees argued with me and didn't understand German. They were unfriendly and sent us away without completing my order.

Accessible by bus, car or on foot.

Very disappointing... It's human nature to forget something, but half the order? 4 burgers are missing and then you are told to come pick it up yourself..

Unfortunately very rude staff at the drive-in counter. I nicely pointed out to the lady that the milkshake I received tasted strange. I was then complained that that was the milkshake I ordered and that she hadn't done anything wrong; very rude and with a raised voice. I then left the milkshake for her and drove away without the milkshake I had paid for. I hope it's not standard and the lady just had a bad day.

It's what you'd expect from a McDonalds. I always pay on the touchpad and everything works great there. Until now I have rarely noticed people paying at the checkout. Because it rarely occurs, it may take a moment longer for an employee to accept the order. Order is prepared quickly and tastes as expected. The restaurant also has a good ambience and is not too crowded but not too empty either. It's always easy to find a place

Not recommended at all!! Cold food My experience was not great. While the atmosphere was what you’d expect, the staff made jokes at my expense, which felt unprofessional. To top it off, they gave me the wrong food at the drive-thru. I hope my next visit will be better, as this one was quite disappointing.

Is up until 1:30 a.m. and has milkshakes, awesome.

Don't bother coming here if you actually want your order to be correct :/ last THREE times we came it's been very VERY wrong.

Just another McDonalds… It tastes strange there and only special people work there...

Nobody cares about opening times at the door. Instead of 7 they don't open until 8?

Compared to locations in the states, this one produces much better quality, food is consistently crispy. My go to location when I'm craving mcdonalds and they come through everytime. Wait times can vary based on how busy they are but I've never waited for longer than was understandable. Out of the 20+ times I've visited, my order has only been wrong once so shout out to the team working here. Only dined in once due to the high volume of customers producing a loud environment inside.

Was there for the second time. Cola warm and stale like the first time. Burger not warm as it should generally be. They'll never see my money or me again. It's a shame on my way to work

Food was fresh and hot. Unfortunately the tables were unclean.

I noticed that every time I visit the tables and seats are not cleaned... you have to look where you sit down because there is cola on the chairs on the wall...

Extremely bad service. Stood at the empty checkout for more than 5 minutes and none of the five employees even appeared to take my order despite making eye contact, even though they obviously had nothing to do. Then it's better to talk to each other. Then I left again because I was just too sick

A good McDonald's, as it is often pretty empty and processed quickly. Staff nice, food fresh, toilets clean.

We order from this McDonald's very often and the order is often complete. Some employees are very polite. Others, however, throw the cakes (that were ordered) very heartlessly into the packaging, I assume because they are no longer in good contact or something similar. In addition, on the way back from placing the order to the store, people played with their hair. But otherwise a great shop that has gone down a bit.

Excessive waiting time, we are crowded, 30 minutes waiting time

01/10/25 ordered the food at 3:35 p.m. and at 4:05 p.m. it is still not at the table. I find it incredible.

Noticed that one of the Burger guys wasn't hygienic, didn't wash his hands after scratching himself. And on other accounts I have ordered Double Cheese Burgers and the employee just took an old Cheese Burger off the rack and added a Patty to make it a double. And last but not least, my orders are often wrong. They also don't adhere to shelf life of the burgers. Be sure to check your orders throughly before leaving!

I PLEASE DON'T GO THERE LAST TIME I ORDERED A BIG MAC AND A CHEESE BURGER AND GOT ​​A MOLDY BURGER

The burger was cold and old. Disgusting

Lukewarm fries, lukewarm burger. Saturdays 1730. Disappointing.

Ordered without success, it was simply not processed, in any case my order never arrived and in addition the telephone number provided does not work. A great service…NOT!!! I'll get my money back and never order there again, a bottomless impudence!

Ordered, waiting for over 2 hours (still) no one answers, ignored. Money is gone. Ultimately it's a matter of getting a lawyer

Typical McDonalds restaurant clean good choice of food although I prefer their competitors choices and ordering system but nice enough

I already had stomach flu because of them and vomited several times. You can't go there without a joke people. They've also forgotten my food or my crispy chicken burger was half raw. There were also strange chunks in the cola. It's dirty and disgusting. It also took me a long time to understand it because I always said it well

Strangely enough, I always get diarrhea there, but that's not the case at other branches. Furthermore, the ice cream is always less than at the other branches. Don't go there anymore.

Clean McDonald's! Pleasantly surprised by the hygiene - there are hot taps in the toilet area, which is rare to find. The only drawback: no paper towels

We ordered from MC's on a relaxed Sunday. The delivery route was 400 meters to us. The entire meal was completely cold and all of the 7 sauces were missing. When I asked McDonald's where I called to waste my time, I was told that there was nothing they could do about it, and now be careful, a new employee has probably handled it. Our entire order was worth €67 and something like that is then processed by a new employee??!!! Cruel handling in the service and complete incompetence from the shift manager, who also spoke very bad German. I will never support this store again and I hope that it will close soon or at least be taken over by competent people. Kind regards to everyone who had the same problems with the store. Gg Luke

Quality worse than average McDonalds order often wrong

A McDonald's as you would expect. Very friendly service, really quick. You can also stay there for a good hour

Very well attended and the team tries to process things quickly, which is not always possible as it gets very busy.

Food OK. Hygiene not so much. Tables usually not clean. Waiting time was okay. A bit too long for a fast food restaurant.

Constantly confusing the contents of the order and sometimes taking ages 15min+. Absolute chaos troupe.

The order was delayed and the number shown on the display disappeared after a few minutes, so the order was lost. After being spoken to, people reacted impatiently, so the burgers were prepared without gloves. Friendliness also leaves a lot to be desired.

Wanted a milkshake! Got a watery brown broth! I'm back again, the machine apparently wasn't working properly! I wanted my money back and was insulted as a cunt! Thank you very kindly!

Burger tastes like disinfectant but the nuggets are good

I ordered food from Mc Drive today. Half were Plant Base products. The conditions in the Mc Drive were very friendly but they didn't point out a menu when I ordered several individual products. Since the meal was taking time, I was supposed to pull into a parking lot. During this time I went to the toilet briefly. Many tables in the restaurant were full of trays and packaging waste. The toilets weren't really clean either. After about 5 minutes the order was ready. I was looking forward to fresh produce. When I arrived home about 4 minutes later, I was proven wrong. The Tomato Plant Base Burger was rock hard. The cheese was already stuck to the packaging and was hard. I had to throw the Plant Base Nuggets in the trash. They were so hard that the breading crumbled when I took them out of the package. The Dobble Chilli Cheese Burger was also old. Not that you can say that the cheese is nicely melted like you sometimes like, NO the rolls were so hard that you couldn't bite into them. The lattice fries were cold and rather tough to bite. The cheese wedges were the only product that was really fresh and still warm. All in all, it was so disappointing that I will probably never visit this branch again. I will continue to avoid McDonald's in the future and try other fast food chains instead. I'm super disappointed.

It's simply unbelievable that we stand there for 15 minutes at the drive, then at the micro where we order we stand for another 10 minutes, then someone annoyed just drives away in front of us. This means they can't cancel the checkout, but they simply add our order to the other one. When we complained we received rude and rude answers from the manager. I have rarely experienced something so outrageous as a customer. Never again this disgusting McDonald's.

What have you done with your mayonnaise? Rarely eaten anything worse. The old mayonnaise, with fresh fries, especially warm fries, was really tastier.

It's downright fascinating how a system gastronomic meal, which should actually be the same everywhere, can be so messed up. The Big Tasty Bacon was somewhat cold, but the patty was still burnt and only tasted similar to what it should. Sad burger there. I wouldn't normally give a rating for a fast food franchise, where I only go two or three times a year anyway. But here they just made an effort to convince me to do it.

Once again only partially delivered. Salad, cola, free cola (promotion), ketchup was there, but not the right meatball. Driver was rude and cursed when he realized he had to climb stairs. When I arrived, I had to remove the goods from the delivery box myself. The driver probably noticed, ah, the customer is one-eyed, he just doesn't see that. That was a delivery from McDoof from Wiesbaden. Despite the bad review, I still ordered there. Attempt completely failed. By the way, it was a Lieferando box.

The quality of the food gets worse over time. Due to inflation, the burgers also seem to be shrinking (see photos). What was once great decades ago is something we want to avoid today if possible. I bought the fish mac and cheeseburger with the coupon, so I only paid half. If you look at them, they're only worth half as much. I generally don’t order fries 🍟 anymore! The oil used to be changed more often and the fries were light and tasty.