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Basierend auf 1.597 Bewertungen gefunden auf 2 Websites

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Nº 7 unter 8 unter Geiselwind

Nº 2 von 2 Fast-Food-Restaurant unter Geiselwind

Ergebnis
StellungnahmenHinweisGoogle1.5793.3TripAdvisor182.5

comment_iconStellungnahmen

Very friendly staff. I asked for the meat in my burger to be well cooked. The husband made it perfectly and later asked if I liked it ☺️ Bravo 👏👏👏

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Marina Diamond . 2024-11-08

WEITERE KOMMENTARE IN Google

Very shabby Burger King. Toilets not clean.

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Michael Kölbl . 2024-11-05

WEITERE KOMMENTARE IN Google

A short stop on a longer car journey is always in hostage wind for us ☺️ Burger King has a nice outdoor area with soft flooring. A play tower for the children. Food tastes as always at Burger King 👍 Great

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Arnold Neumann . 2024-10-30

WEITERE KOMMENTARE IN Google

It's just a Burger King... you can't experience that much here.

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Anton Weiss . 2024-10-27

WEITERE KOMMENTARE IN Google

I haven't seen such a dirty Burger King in a long time. Unfortunately I didn't take any photos of the toilet facilities or the cushions and tables in the dining area.

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Elke Bärtl . 2024-10-23

WEITERE KOMMENTARE IN Google

Everything is fine, the staff is super nice. It also tastes very good.

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Tufan Dagtekin . 2024-10-19

WEITERE KOMMENTARE IN Google

It's just a fast food restaurant. The flair of 45 years ago no longer exists

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Michael Noack . 2024-10-18

WEITERE KOMMENTARE IN Google

Actually everything went well. Only once they had the wrong sauce for the chicken nuggets. Unfortunately, I didn't notice that until I got home

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Thomas Hess . 2024-10-13

WEITERE KOMMENTARE IN Google

Outdoor area and toilets unclean, rat traps accessible outside...

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S B . 2024-10-09

WEITERE KOMMENTARE IN Google

Food okay. Service a complete disaster. It's really not often that we're alone. Only when there are concerts coming up, but whenever we are there our order is incomplete and many of the employees speak little or very bad German... The unhygienic conditions in the toilets are a horror. No toilet paper. No soap. Everything is messed up. It makes you think twice about having to go to the toilet...

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Jessis Welt . 2024-10-06

WEITERE KOMMENTARE IN Google

Not the prettiest Burger King, but the food was delicious.

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J . 2024-10-04

WEITERE KOMMENTARE IN Google

You “slid around” on the floor in the toilets You couldn't stand it in the dining room because it smelled like a chip shop. A ventilation was probably not switched on. Food was ok and service was nice

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Stephan F. (Sfre) . 2024-10-03

WEITERE KOMMENTARE IN Google

This BK is usually jam-packed. Better take the next one!

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christian mitlöhner . 2024-09-29

WEITERE KOMMENTARE IN Google

Fantastic experience! The service was quick and friendly, and the food was hot and fresh. The Whopper was cooked perfectly, and the fries were crispy. Highly recommend this location for a great fast-food meal!

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Gent Re�ica . 2024-09-16

WEITERE KOMMENTARE IN Google

Is a Burger King that also accepts vouchers

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Dave Wolkenkratzer . 2024-09-14

WEITERE KOMMENTARE IN Google

Dirty floors, dirty tables. There is no hygiene

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Zoran . 2024-09-14

WEITERE KOMMENTARE IN Google

I recently visited Burger King and was blown away by the entire experience! Not only was the food delicious (as always), but I was particularly impressed with the cleanliness of the establishment, especially the restroom. The toilets were spotless and well-maintained, which is something you don’t always expect at fast food places. It’s clear that the staff takes hygiene seriously, and that really stood out to me. Speaking of the staff, the service at check-out was exceptional. The employees were polite, efficient, and genuinely seemed happy to help. My order was taken quickly, and the cashier had a friendly demeanor that made the process pleasant. Overall, the combination of great food, a pristine restroom, and outstanding customer service made this visit one of the best I’ve had at Burger King! I’ll definitely be back soon.

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Ardit Kryeziu . 2024-09-10

WEITERE KOMMENTARE IN Google

Complete disaster! It's about 8 p.m. We order at the terminal and despite lots of employees and very few customers, it took forever for the food to be ready. With more customers, the competition is still much faster. Then my breasts were blatantly stared at the whole time (context: T-shirt without a bra, but no matter what I wear, that's not appropriate!!) The burger didn't suit my taste, the veggie pattie was too BBQ-heavy to go with the mac & cheese. However, this is a matter of personal taste. Nevertheless, the salad was an absolute disgrace. I had the ENTIRE stalk on my burger…. And that's it for the salad. On the positive side, I got plenty of jalapeños because I ordered some with them. The coke was a little less than 3/4 full and we were (somewhat unkindly) given a second one (completely full) because it apparently wasn't picked up. Both totally watery and sorry, it shouldn't have been called Cola. The onion rings could have been drained briefly because they were so greasy... All in all, I won't be going to this Burger King again, I'd rather go to the competition, even if they have a poor selection of veggie items.

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Daria . 2024-09-06

WEITERE KOMMENTARE IN Google

I rarely eat Burger King or McDonalds, but it tastes like it's supposed to. Unfortunately, the service staff are often very annoyed. The access to the drive in... an adventure 😄

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Araneae infernum . 2024-09-06

WEITERE KOMMENTARE IN Google

Employees are very friendly, even if there is a misunderstanding they are super friendly and provide an immediate solution 👍 The sanitary facilities are also pleasant

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Daniel Köhler . 2024-09-04

WEITERE KOMMENTARE IN Google

An Autohof is often a slightly cheaper alternative to a Raststätte when you are traveling in Germany. Gasoline prices are a bit lower, but if you look at the inner man, poverty is prevalent in both places these days. You see fast food chains everywhere, including here. It's just the quality you expect from a chain. Not special, but otherwise fine. The outside environment could use a makeover. Children can't play here now, too bad.

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Rainer Kersten . 2024-09-03

WEITERE KOMMENTARE IN Google

Burger King has significantly too few employees. For us it was relatively quick because there wasn't much going on, but I can understand the criticism if people have to wait a long time. Food was as usual...

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Sebastian Heubeck . 2024-09-03

WEITERE KOMMENTARE IN Google

You don't need to say anything about taste and service anyway... All the same bad... I only go to Burger King if I have to... But the cleanliness, sorry, that's not possible... I didn't dare tackle anything in the toilet area!!! So disgusting... Which was unfortunately reflected at our first table, which meant we sat directly at another one...

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Jürgen . 2024-08-30

WEITERE KOMMENTARE IN Google

Best Burger King there is. Toilets are clean, food was delicious and the staff was very friendly and accommodating! Definitely a recommendation

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Celine . 2024-08-25

WEITERE KOMMENTARE IN Google

Very nice staff, you're not used to other locations anymore 👍👍👍

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Tim Paulus . 2024-08-25

WEITERE KOMMENTARE IN Google

Very courteous employees and everything was extremely clean, and what was important was that the toilets were also clean

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denis klanzmann . 2024-08-25

WEITERE KOMMENTARE IN Google

Great food, highly recommended.

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Mark Green . 2024-08-25

WEITERE KOMMENTARE IN Google

Clean and very friendly. Burger was super warm and properly topped.

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Peter Friedrich . 2024-08-20

WEITERE KOMMENTARE IN Google

The toilet was very clean. Absolutely recommended. Nice staff!!! Top

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Ernesto Rietzscher . 2024-08-19

WEITERE KOMMENTARE IN Google

I ask for two menus, they make me one, I ask for an iced tea and they present me with a glass of hot water, cold sandwiches, iced potatoes. Luckily I was just passing through.

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Raffaele Messetti . 2024-08-18

WEITERE KOMMENTARE IN Google

Food is ok. The toilets are terribly dirty.

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Pascal . 2024-08-12

WEITERE KOMMENTARE IN Google

The employees all seem totally overwhelmed and demotivated. We waited 25 minutes for 2 milkshakes and 2 ice creams. For me, absolute impudence no longer has anything to do with fast food.

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Luigino Galante . 2024-08-08

WEITERE KOMMENTARE IN Google

Like all Burger King's, nothing earth-shattering, but one employee was really awesome, he definitely loves his job

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Christian Schiepek . 2024-08-08

WEITERE KOMMENTARE IN Google

Stone cold fries, probably from yesterday and then trying to warm them up under the lamp. Forgetting sauce can happen. Same iced tea but one tasted watery. And finally, all four burgers were also lukewarm. Promotion was 2x whopper then one free, it was not stated on the receipt The staff had a nice print on clothing: "Konden sind King" ha ha

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Gauke Ten hoor . 2024-08-04

WEITERE KOMMENTARE IN Google

Tables not cleaned, toilet dirty Too much ketchup on the double Whopper

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Simon Zeitler . 2024-08-04

WEITERE KOMMENTARE IN Google

Such a dirty shop, a mess. You run the risk of catching all sexually transmitted diseases in the toilet. Guests must wipe tables themselves.

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Jana Dörr . 2024-07-27

WEITERE KOMMENTARE IN Google

I've never seen such a run-down Burger King. The toilets...the very last thing. The smell...we then drove on to the next rest stop. This BK is really not recommended.

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Birgit Koerver . 2024-07-22

WEITERE KOMMENTARE IN Google

Rarely seen such disgusting toilets... Restaurant not much better either!!

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HaZet . 2024-07-21

WEITERE KOMMENTARE IN Google

Actual points - 10. Toilet: No toilet seat No rinsing Food: Sold out Outdoor area Rocked... It's a shame to keep something like that open

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Renate Schäfer . 2024-07-15

WEITERE KOMMENTARE IN Google

absolutely run-down toilets. Totally ripped off

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Werner Murrer . 2024-07-11

WEITERE KOMMENTARE IN Google

Unfortunately, the food came cooler than lukewarm, and unfortunately I couldn't find a table that wasn't sticky - the restaurant was hardly busy and yet it looked that way. Next time I'll stop somewhere else to eat

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Doerte Thiel . 2024-07-11

WEITERE KOMMENTARE IN Google

I went to take a poop there. The toilets were nasty. But free 🤷

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Martin Koliba . 2024-07-09

WEITERE KOMMENTARE IN Google

Schlechtester Burger King ever. Die Toiletten....ein Graus...absolut nicht zu empfehlen. Lieber bis zur nächsten Raststätte weiterfahren.

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Connector05535292156 . 2024-07-06

WEITERE KOMMENTARE IN TripAdvisor

One of the worse burger kings, confused employees and especially the toilets did not convince me, dirty, water on the floor, no soap. How are they doing with hygiene in the kitchen?

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Kolda Maska . 2024-07-05

WEITERE KOMMENTARE IN Google

A normal Burger King. Everything OK. Unfortunately, the toilets are too small and smell bad

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Daniel Recktenwald . 2024-07-03

WEITERE KOMMENTARE IN Google

Food cold, shop dirty. Service completely overwhelmed. The toilet is dirty and smells disgustingly of urine and there is an unpleasant smell in the store itself.

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Sebastian Müller . 2024-07-03

WEITERE KOMMENTARE IN Google

The burgers were small, some cold. The furnishings worn and broken. The toilets are protected, without soap and without paper. Staff were informed, but nothing was refilled or cleaned.

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Condor Ghost . 2024-07-02

WEITERE KOMMENTARE IN Google

Toilets were a complete disaster, came from Munich, were on the way home, just wanted to urinate, but the toilet was just hard, hard and arousing. Feces were/were lying in front of the toilet (ladies' room), due to other people and employees stepping in it, it was spread and smeared all over the BurgerKing. The best option was to go to a remote forest path in the field. So, if you don't want to step into something like that or get gagged, go out into nature! Tip: Feces come off the doormat very, very badly! Best regards!

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Sabine K. . 2024-06-30

WEITERE KOMMENTARE IN Google

This really is the dirtiest Burger King ever, disgusting, everything is too sticky for words.... The smell that comes from the toilets is terrible, they don't have any soap either, ignore this one and drive to McDonald's.

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Nico Beyen . 2024-06-28

WEITERE KOMMENTARE IN Google

Toilets are not clean, you have to be careful not to break your foot straight away

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Philpp Rau . 2024-06-28

WEITERE KOMMENTARE IN Google

There wasn't much going on here today. Eat as usual at BK. The machine order and food would be handed over to me in a friendly manner

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Hollly . 2024-06-26

WEITERE KOMMENTARE IN Google

Fast, brisk service. And the food was still warm.

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Petra Zimutta . 2024-06-23

WEITERE KOMMENTARE IN Google

A fairly outdated and worn out facility. Unkept toilets and an overall dirty atmosphere. The children's playground, which was not relevant to me, was closed due to dilapidation. Therefore only one star. Something has to be done. However, there is nothing to complain about about the quality of the food.

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Jörg Müller . 2024-06-22

WEITERE KOMMENTARE IN Google

Everything is good at Strohhofers

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Lothar Froehlich . 2024-06-16

WEITERE KOMMENTARE IN Google

The food here is quite okay. Service is very courteous and also helps older people who cannot cope with ordering at the terminal. Remarkable: The toilet is still free (I've seen at some Burger King that there is a payment barrier, comparable to Sanifair. I don't support that.) Cleanliness and smell in toilet is so-so. The strategic location (close to the motorway) attracts me here twice a year. It's a small detour and you're usually lucky with parking right in front of the building.

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S. Apicula . 2024-06-12

WEITERE KOMMENTARE IN Google

Oh dear, where should I start? Dirty, floor sticky, toilet: toilet seats way too small and not really clean. All the tables outside are dirty, the clearing carts are overflowing. An employee tried to sweep up the rubbish that had been blown away. The children's area was already closed because all the wood was dilapidated. We have never experienced such a bad Burger King store. It's a shame because it's good to lie down and can be found quickly at the Geiselwind truck stop. But here the management has to speak out. June 10, 2024 at 1:40 p.m. with 2 people

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Birgit Danklefsen . 2024-06-10

WEITERE KOMMENTARE IN Google

Juice shop, employees can't even remember two things, you order two burgers and you only get one. Not recommendable

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Noel 04 . 2024-06-09

WEITERE KOMMENTARE IN Google

Good Burger King and accepts coupons.

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Andreas Schwarz . 2024-05-28

WEITERE KOMMENTARE IN Google

Waited 40 minutes for the order in the restaurant. Waited another 10 minutes when asked. Never again!

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Christine Hohnecker . 2024-05-21

WEITERE KOMMENTARE IN Google

The whole burger joint just seems unclean and uncomfortable. Never again

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Tom . 2024-05-19

WEITERE KOMMENTARE IN Google

Well, not a normal good Burger King... It doesn't taste good at all!

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W N . 2024-05-18

WEITERE KOMMENTARE IN Google

The burgers we ordered were delicious and we didn't have to wait long. However, you should definitely avoid the toilets (no toilet paper and not clean)!

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M S . 2024-05-16

WEITERE KOMMENTARE IN Google

I can't recommend it, I didn't like it

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J D . 2024-05-12

WEITERE KOMMENTARE IN Google

A Burger King in a truck stop, everything is okay until then. But when it comes to sanitary facilities, THAT probably doesn't have to be you. The smell coming from the toilet tells you what to expect A dirty, full... toilet. Thank you. But no thanks

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Dani Seven . 2024-05-12

WEITERE KOMMENTARE IN Google

A Burger King but a very, very dirty one. Tables and toilets are disgusting

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Marco . 2024-05-12

WEITERE KOMMENTARE IN Google

System catering on the motorway. Quickly eat something and move on.

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Nicole Ossadnik . 2024-05-10

WEITERE KOMMENTARE IN Google

The food was delicious and the service was good. I don't understand the bad reviews

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Vasili07 Gtr . 2024-05-05

WEITERE KOMMENTARE IN Google

Toilet dirty because flushing is defective! It already smells like urine in the entrance! Strange French fries… Never again!

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Birgit Hertwig . 2024-04-26

WEITERE KOMMENTARE IN Google

Frites cold service not launched properly

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henk hoekstra . 2024-04-21

WEITERE KOMMENTARE IN Google

You are skillfully ignored by the service staff. You don't get any reaction at the counter. Just disappointing. The “boss” can be seen in the background, only female guests under 30 are noticed…. Good night service desert Germany -> Burger King disaster!!!!

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Tobias Pacius . 2024-04-19

WEITERE KOMMENTARE IN Google

You can only order from the machine and even any mayonnaise you would like to have should be ordered at the terminal. A couple went to KFC angry because of zero service and incompetent employees working at Burger King. The food was cold and my only complaint was that I should eat faster!

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Slush Art . 2024-04-18

WEITERE KOMMENTARE IN Google

It's a shame that you can't give just one star. We waited over 30 minutes for our food. Our special orders were not implemented. The food was cold. There was no apology for the long wait. When you enter the store you get an unpleasant smell in your nose. Terrible.

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Yvonne Herbolsheimer . 2024-04-08

WEITERE KOMMENTARE IN Google

Good food, good service but no english. Nice toilet and terrace

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Emma Vav . 2024-04-07

WEITERE KOMMENTARE IN Google

Very fast and good service. Unfortunately the toilets weren't very clean. Otherwise everything was great.

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Andreas (Birnboim) . 2024-04-05

WEITERE KOMMENTARE IN Google

Good quality, fresh hot burgers

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Um ba . 2024-04-03

WEITERE KOMMENTARE IN Google

Apparently I was there near the end. The burger had probably been sitting on the shelf for a while and was almost dried out and the fries were just lukewarm. A pity.

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gerd xy . 2024-04-03

WEITERE KOMMENTARE IN Google

The toilets are an imposition!! Flush doesn't work, no toilet paper and it stinks!!

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Barbara Weber . 2024-04-01

WEITERE KOMMENTARE IN Google

Wir waren zu dritt dort . Einhellige Meinung: Vollkatastrophe. Die Burger waren allesamt nicht frisch. Fast kalt. Bacon roh. Pommes frites lauwarm. Personal total lustlos. NIE WIEDER Preis 54.00 € dafür……..

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Ralf K . 2024-03-15

WEITERE KOMMENTARE IN TripAdvisor

"This Burger King branch is an absolute disaster. The staff is unfriendly (especially a corpulent gentleman) and disinterested, the orders are constantly made incorrectly and the waiting times are unbearably long. The burgers are dry and taste like old fat, the fries are "Soggy and the drinks are constantly mixed incorrectly. Cleanliness also leaves a lot to be desired, with sticky tables and a floor that looks like it hasn't been mopped in weeks. Overall, a disappointing experience that I wouldn't recommend to anyone." I don't understand why this shithole hasn't been closed yet.

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dd tt . 2024-03-13

WEITERE KOMMENTARE IN Google

You know what you're getting yourself into. Otherwise clean and ok.

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Jan vanM . 2024-03-03

WEITERE KOMMENTARE IN Google

The first impression spoiled the appetite. Seldom seen such a run down burger king

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Albert Gruber . 2024-03-02

WEITERE KOMMENTARE IN Google

Pretty shabby inside and out. It already looks like it's closed. But it seemed relatively clean inside. The benches dissolve.

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Dirk Prost . 2024-02-21

WEITERE KOMMENTARE IN Google

I would prefer to give 0 stars. I've never experienced anything so disgusting. The toilets stink. The meat on my citizen smelled old and tasted bad. Kitchen looked like shit. Since I was there I have had stomach pains and diarrhea. Never again! I should have asked for my money back for this miserable meal...

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Anika Xo . 2024-02-18

WEITERE KOMMENTARE IN Google

I have never come across such a disgusting branch. The toilets must not have been cleaned properly for weeks. It stinks and is dirty. This branch is not recommended!

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Mario Posavec . 2024-02-13

WEITERE KOMMENTARE IN Google

I'm an old McD fan 🙏 was forced to eat a plant based Whopper today: that's it for Meckes! Tastes super duper "normal": I don't need a meat burger anymore!!✌️

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THOMAS “TO” PIRZER . 2024-02-09

WEITERE KOMMENTARE IN Google

For 10€ you just slap together stuff called a burger...

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Andreas Pannier . 2024-01-24

WEITERE KOMMENTARE IN Google

I quickly put together the order for myself on a tablet. I got it in 10 minutes. My dining room is spacious, not very clean. There is no wifi!

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Zoltán Cziráki . 2024-01-22

WEITERE KOMMENTARE IN Google

The food was so bad that you could hardly eat it. Burger was extremely dry and fries were too salty. Once and never again, I'm sorry for the honest opinion

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XAvo1dX . 2024-01-15

WEITERE KOMMENTARE IN Google

Food was quick and...standard. Unfortunately, many things are sold out. Toilets are underground, in both senses of the word. I'm not sensitive, but it was disgusting. Restaurant is clean.

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Marco Freudenberger . 2024-01-13

WEITERE KOMMENTARE IN Google

The Whopper was not warm enough but staff was friendly and kind.

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Jochen Müller . 2024-01-09

WEITERE KOMMENTARE IN Google

Unexpectedly good experiences at the BK in Geiselwind. While passing through on Friday we wanted to quickly enjoy Whopper. Getting there from the motorway is extremely easy and finding a parking space is easy. Then ordered at the terminal using the app and got into the queue at number 7. After just under 5 minutes the menu was there, which was good given how busy the restaurant was. And then we were even more surprised: fresh fries, cola without ice and the Whoppers were perfect. It's actually what you'd expect from a BK. But now not all restaurants manage to meet this requirement. After this visit, I'm looking forward to the next stop at BK!

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hans maulwurf . 2024-01-05

WEITERE KOMMENTARE IN Google

Nice team and good service. Toilets very dirty. Not the most modern branch…

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Denis Y . 2023-12-30

WEITERE KOMMENTARE IN Google

Is it due to a lack of employees or not - we don't know. But if there are several employees standing around in the service area and you still have to wait over 20 minutes for your "fast" food while more and more orders come in from waiting customers, then things just don't work. Very bad.

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Bernhard . 2023-12-29

WEITERE KOMMENTARE IN Google

Burger King ist halt doch nicht immer gleich...1 Verkäufer dem das Wasser auf der Stirn steht für Innenbereich und drive in... kein Wunder das die Tische nicht abgewischt werden, ebenso sahen die Toiletten dementsprechend aus... sorry es geht auch anders auch wenn Personal derzeit Mangelware ist.

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dieter schmager . 2023-12-26

WEITERE KOMMENTARE IN Google

Koffie was heel goed, ijsje was super en de Whopper was perfect zoals die moet zijn.

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Veni • Zelo . 2023-12-23

WEITERE KOMMENTARE IN Google

Sehr schnuckelig-Toiletten unsauber und stinken!

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Thomas Ostheim . 2023-12-21

WEITERE KOMMENTARE IN Google

Moin Folks, jeder hat so seine Erfahrung, jeder nach die oder jene Erfahrung mit Burger King. Ich hatte dann wohl großes Glück, rein, ran an den Bestellautomaten und Cash bezahlt. Wartezeit, flott, genau 3:30 Minuten und alles gut verpackt, jaaaaaa, die Pommes sind sehr lecker, richtig knusprig und mein Burger, ich bin sehr zufrieden gewesen. Futtern dort ist lecker, tanken praktisch, ein Stoppppppp und alles gut kann dort abgehandelt werden-Bravo und immer gerne wieder.

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rennboot . 2023-12-14

WEITERE KOMMENTARE IN TripAdvisor

Was soll man groß dazu sagen. Ein großer Burgerking an einer Autobahnraststätte. Man bekommt dort schnell sein Essen, allerdings ist logischerweise das Klientel dort nicht das allerbeste.

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Johannes Schnapp . 2023-12-12

WEITERE KOMMENTARE IN Google

Sehr hilfsbereite Mitarbeiter. Speisen wurden zügig zubereitet. Sauber waren die Tische. Freundlich wurde ich begrüßt und verabschiedet.

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Christian Köhler . 2023-12-08

WEITERE KOMMENTARE IN Google

Holla die Waldfee, geht es noch schlechter? - Gleich beim Eingang riecht, nein stinkt es aus den Toiletten - Man kann keine Bestellung mehr an der Theke abgeben (wurde mir gesagt) sondern nur noch an den Selbstbedienungs-Terminals - Nö, ich will persönlich abgefragt werden. - Pommes eiskalt, wurden zwar frisch neu gemacht, dafür war der Burger dann kalt. - King des Monats, früher mal 3,99 € nun 5,99 € inkl. Schrumpflation (Chicken-Patty kaum zu finden, dafür sehr trocken und wenig Salat). - Ketchup statt 25g nun 20g - Extra Strohalme gibt es nicht mehr und auch die Burger King Zeitung wurde wohl eingestellt. Es gibt keinen, keinen einzigen Grund mehr Burger King zu besuchen. Weniger für mehr Geld hat nichts mehr mit einem schnellen und Preis/Leistungsverhältnis gerechten Fast-Food-Besuch zu tun.

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Idna Resef . 2023-11-26

WEITERE KOMMENTARE IN Google

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I received NO. 13 which was not displayed on the screen (the order on the monitor was No. 18). When it turned out, they refused to return cold food that had been waiting on the counter for 15 minutes, telling me that it was my number. Many people were standing in the queue and saw them calling number 18 (no one came forward because it turned out that there was an error and I ordered number 13) and I was standing with the receipt with number 13. As I wrote, they called number 18 6 times, which turned out to be number 13 but they did not grant a refund. Is it possible to call number 18 again in 15 minutes and then pretend that nothing happened?