Dear Management,
My stay at your hotel was – to say the least – unforgettable. We'd barely arrived last night when we were told: "Oops, no more rooms available." So: off to another building, 400 meters away. Breakfast, of course, was an extra charge – and eaten in the main building. A start that almost deserved a standing ovation.
But the best part came that night: We returned, and the room door wouldn't open. The card – dead. We tried calling several times, but no answer. So we went back to the other building, where the reception was closed. A handwritten note with an emergency number showed us the way. After several attempts, someone finally answered the phone, and after ten minutes, a young man appeared and reactivated the card. Friendly, no question – it's just a shame that your service was as absent as a night porter on vacation.
In the morning, 10 a.m.: Breakfast. Calling it that is a bold move. Leftovers, crumbs, and emptiness. The staff seemed as alive as souls in a trance. To lighten the mood a bit, I listened to music through my headphones – and just at that moment, the "Habanera" rang out: "Love is a rebellious bird..." – and your breakfast was also rebellious, against all standards of hospitality.
Then the scene of the day: Someone you could call the "gatekeeper" appeared – presumably the manager – and, with the air of Inspector Zenigata, demanded my personal information. Naturally, I described the grievances I'd experienced: defective card, nonexistent reception, breakfast like something from a tired retirement home. His interest? Zero. Exactly on the same level as your "two falling stars."
Sincerely,
Went on a Monday evening, lots of Ska, late 70's music. Brilliant. However, the following night we entered the premises, one of our group, aged 56, slipped on the stairs, we were denied entry. Even offered for that person to leave the group but with no luck. If you can get in then a lively evening awaits you.
We were spontaneously looking for dinner before our trip to the cinema. The reception was quite pleasant, but after the main course arrived after only five minutes, something must have been wrong. It was rather unkind and definitely not fresh. The absolute worst, however, was the meat in my vegetarian dish. It also cost €18.50. When I pointed out that there was meat in my dish, there was no response. No apology, nothing!
Once, never again…
We had chicken in red wine sauce and salmon tartare with tuna mousse. We also had beer and hot lemon juice. The food was incredibly delicious! The service was very friendly. The space between the tables wasn't that big, but the interior was very nice and stylish.
It says it's open online, the doors are open, and the music is playing, but even after ringing the bell several times, there's no response. It's a shame.
We've become regulars at Gerners. The food is excellent. In addition to the standard menu, there are new dishes every week. Also worth mentioning is the very friendly staff. You simply feel at home at Gerners. We can therefore recommend the restaurant without reservation.
Essentially a 5-star hotel: clean rooms, friendly staff, and a quaint inn. The only drawback: the room window is open, making it noisy from the street. Closed, making it hot in August. I'll be back anyway...
We've eaten here several times now and were more than pleasantly surprised!
A quaint, cozy inn, incredibly good service, and absolutely fantastic food at prices you don't often find these days! You're warmly welcomed here, and you get a host who lives and loves the art of fine dining.
We're already looking forward to our next visit!