The older employee was so unfriendly. When I asked if card payments were possible, I received a rather annoyed response, which was quite disappointing. That doesn't make you feel welcome as a customer...
A great Bavarian restaurant with excellent food. Unfortunately, this restaurant will be closing completely on November 17, 2023, due to the termination of the lease. Thank you for everything.
Completely Over priced. Food is good but not spectacular. We had a reservation and were asked to leave an hour later!!! apparently the table was reserved again (?) maybe they should inform people at time of reservation since we had something to celebrate and wanted to enjoy our meal we’d have gone elsewhere. An hour is a joke at 100€ per person min
1. The experience has deteriorated significantly. When I used to go there, they had robots delivering food, but now, for some cost-saving measure or another, they've just put it in a self-service counter, just like the maocai (a type of dish) buffet. The experience is quite poor. It's become quite a bit less upscale... If you say it's all self-service, then everything should be on display. But even the more expensive ingredients require a separate order, which is ridiculous. Popularity has also dropped significantly. Before, you couldn't get a table on Fridays, Saturdays, and Sundays without calling. If you arrived late, you'd have to sit upstairs for the rotating hot pot. Now, it's usually empty, with only one or two tables occupied downstairs. This was my first time there after the renovations, and the experience has deteriorated significantly.
2. The waiter's attitude was average. I'm not sure if he was a relative of the owner. I asked for king oyster mushrooms three times (each time, only one, cut into several pieces), but he said they were out. Well, it was just us and two other tables that day, meaning the kitchen only had three king oyster mushrooms. The hot pot broth has also become much more bland and tasteless. They don't even offer lettuce for the barbecued meat. It's a real struggle to order anything; it feels like nothing is offered unless you ask. The worst part was, when she asked for a tip during checkout, I said no because I wasn't satisfied. She asked why, and I explained the above. Then, her defense broke, and she said, "The Vietnamese here really like it." I said, "Oh, so you're mainly doing business with Vietnamese people now, right?" She said, "The Vietnamese are very generous." I said, "Oh, they're really happy with the current model, right?" She said, "They really like it." It felt like she asked for feedback but didn't accept it with an open mind. She thought the customer was nitpicking and only wanted to hear good things.
To sum up, I used to love bringing friends here, so I couldn't bring myself to give it one star. After all, I loved it. But now, it seems like our target audience isn't there anymore. Maybe there are more Vietnamese people, so I won't bother.
The food is excellent. It's not cheap, but the quality is absolutely worth the money. The interior is a bit dated, and when it gets busy (which it always is—and rightly so!), it's unfortunately a bit noisy.