Were here in September 2022. Everything was very good, only the service was slow and the food took a while (hence a star deduction). However, it was all the more delicious. The price-performance ratio is really good in this store. I can only recommend it. Will definitely be eating there again soon.
The Bechstein Restaurant in Erkner offers delicious Italian cuisine in a cozy atmosphere. The food is fresh and delicious. The service is friendly. Highly recommended!
You can't say anything about the ambience or the food as such. L'osteria - no matter where - is a solid basic concept. You know what you are getting and the price/performance ratio is generally right here.
Unfortunately, my visit today wasn't that great, for which I don't blame the service staff, but rather the management training.
As a manager, I come from the system catering industry where I cater for around 1000 people per day.
Guest management doesn't fit here.
Keyword: My girlfriend's food came when I was already finished and that's a huge rat tail of core problems I've observed.
It's placed way too quickly. Tables are set up and are immediately reassigned, the station waiters have no time for proper reception because they are only busy cleaning the tables.
Runners can't keep up with drinks and food because they have to deal with the concerns of annoyed guests that the waiters have to deal with due to the brutal crowding
can't cope and the kitchen manages to cope with the flood of orders
not communicating properly. Pizza and pasta are sent separately and no attention is paid to the same tables. Very unfortunate.
It all starts with placement. If the colleague at the reception brings out a table of drinks, a table of food, and then even supports the service and clears/wipes down 1-2 tables at the same time with each placement, then the guests wait 60 seconds longer at the reception per occupancy, but everyone has a great result here. Rush hour is extended by 30-45 minutes, but the bar is relieved, the kitchen is relieved and, above all, service and runners are relieved. Sales stay the same or even get better because the service can focus on the guests again. additional sales etc.
Well, whatever: I don't want to lecture anyone here, but today it was very clear; Quantity instead of class.
I think the BL in charge is reading this. I can tell you from my own experience: Anyone who wants to eat with you will eat with you - even if they have to wait three minutes instead of one.
Best regards,
I hope this was a unique experience
Bruschetta and Lambrusco are a delight, plus the spagetti a'la Chefo is an additional treat, it puts a smile on my belly fat! A loving pat on the shoulder and kind words from an older waiter makes the sun shine in me! Happy Easter!
Unfortunately we waited over an hour for our food. Our starter was completely forgotten and was then served as an afterthought to the main course. The salad was missing from my main course. The food itself was good, but unfortunately a bit low for the price.
I can't understand the good reviews so far!
The pizza rolls were served with Meggle herb butter in less than 2 minutes.
The pizza was soggy and tasteless
Overall very disappointing and the price-performance-quality ratio is not right
The food was good, but there was so little on the tortellini that you might think it was the rest of the other dish🙄 To make up for it, there was free dessert... my fish platter was great...service was very nice