I would first like to emphasize that the regular staff at your branch are always friendly, helpful and extremely competent. Unfortunately, I have to express my deep disappointment at the behavior of the lady who claims to be the branch manager.
Her behavior is completely unacceptable in several respects: She speaks to her employees in a condescending and inappropriate tone - in the presence of customers. Instead of resolving conflicts objectively, it actively contributes to an unpleasant and disrespectful atmosphere.
What was particularly outrageous was the incident in which she falsely accused me, the customer, of theft - even though I had properly paid for the product in question. When I asked to have a clarifying conversation with her, she refused direct contact and preferred to avoid responsibility.
Such behavior not only contradicts the core values of a customer-centric company, but also damages trust in your brand. I believe that an immediate investigation into this incident and the corresponding consequences are urgently needed.
Best regards
Jonathan Moralez
I didn't expect much, but this was absolutely terrible McDonald's. The staff were completely overwhelmed, and the food was inedible. I had to throw half of it away... My curly fries were also simply forgotten... I only noticed it when I got home :(
Update: Quality has improved significantly.
Dirty and loveless. The Asian woman who always makes a face as if she had drunk vinegar and the Romanian prizefighter are also welcome to say “Hello” or “Bon appetit” when they slap the tray carelessly at you ;)
Kentucky isn't what it used to be. We are really disappointed. There are no more sharp parts. The taste of sharing and coleslaw isn't what it used to be either. I feel like they changed the recipe. So Kentucky won't be seeing me again any time soon. It's a shame, because it used to be really tasty. 😢
20 minutes before closing time, orders are no longer accepted... we didn't even get anything to drink. The two customers in front of us were still being served... then the opening hours change when you can't get anything anymore.
It's long since closed, but unfortunately it's still showing up on Google Maps. Huge detour for everyone who takes a special exit from the motorway. :-(
Relatively clean, spacious parking. That's where the positives end. There was nowhere to get water, the shower was dirty and none of the outlets worked. Also, after the shower, when returning the keys, I was scolded for staying in it for a long time (30-40) minutes, although no instructions or conditions were announced before that!!