McDonald's in Werne

Very unfriendly and food was slapped down! The woman at the drive in was very, very unfriendly

Great new friendly employees. Even b.d. Order helped.

Unfortunately, as so often, completely disappointed. You order spicy nuggets and are fed off with normal nuggets. It's disappointing when you're looking forward to it and they don't get shit done again. Sauces were missing or wrong, which we don't like at all. Burgers just slapped together carelessly without any sauce. So in other branches the service is significantly better and the orders fit there. Staff totally unfriendly, unkempt and unmotivated. This has nothing to do with fast food anymore. 20 minute wait minimum.

Always quick Always delicious If it's too full, you eat in the car. :)

Lattice fries hard and old. Toilets very dirty. Table delivery order was incomplete. After two complaints, the missing food (1 burger and 6 nuggets) was handed over, but instead of apologizing, someone came to the table to check whether the items were really missing.

Unfortunately, once again only lukewarm fries, forgotten mayonnaise, smeared hamburgers.

Disrespectful scumbag. Rushes around without any sense. Just started and motions for us to hurry up. The store isn't even full. Don't be fooled.

Worst ever experience, no understanding no commitment no service, they just ignore, and say do it by machine, while machine doesn't work, System doesn't work and ignoring...took 30 mins to order something that works not something I wanted.... Stupidity at finest.

McDonald's with table service. Even the tray was cleared away after the food was eaten. Very friendly service

The best thing about the restaurant are the 2 fast charging stations.

On Sunday there are even flowers on the tables. Very nice atmosphere!

Pretty dirty for an MC. Fries were very limp and the burgers weren't the youngest either. Café with a very limited range. Too bad to sum it up.

Very unfriendly service at Mc.Drive and something is always missing when you get home. I'm definitely not coming here anymore!!!

As always after the holiday on the way home to the Kistenwirt (more than 5 times a year, plus other visits). Maybe the last time, at least definitely here. 3 a.m., all tables full of trash. The entire store is unclean. There is food lying around, tables not cleared, it smells, everything is greasy. The food came quickly and was not warm, the fries were inedible and cold and hard. How long were they on display at that time? The toilets were an absolute disaster. Congratulations on the worst branch in NRW.

If you have to stand in line at the ordering terminal for a coffee and then wait for your number, then I wonder whether it's really quicker. Definitely more impersonal. Note: This is quicker and more personal in almost every bakery.

Haven't been to McDonald's in a long time. After a concert it happened to us. After the first bites we knew again why we avoid fast food. Just expensive and poor quality.

Total rubbish, no cash payment supposedly at the checkout, screens are off. Once and no more. Totally rubbish McDonald's

McDonald's sometimes it has to be

My child didn't get the Happy Meal toy he wanted, even though it was in the display case and there were hardly any customers there. You then have to explain to the child why you are not allowed to have it even though it is there. Here I can only give 5 stars for child-unfriendliness!

I've actually wanted to rate this McDonald's for a long time, but now I've finally gotten fed up. There is a surprise every time you visit McDrive. Unfriendly staff, missing or wrong food or drinks, or the burgers are just slapped together and cold. From now on I prefer to drive a little further to Lüdinghausen. The branch probably focuses more on through traffic from the motorway; customer loyalty seems to be a foreign concept here.

Everything perfect - short waiting time - very friendly staff. 👍

Instead of freshly made coffee from the café, you only get lukewarm drinks from the machine. You have to order at the machine, even if you bring the deposit back at the checkout.

Employees were overwhelmed with codes from their own app and couldn't do anything with them. Forgot sauces. 20 minutes wait for an apple turnover. Avoid this juice shop.

Just way too crowded, waiting time, and citizens lukewarm

Things are always forgotten, whole burgers or nuggets. It says on the packaging "without tomatoes" but the tomatoes are still on it. The worst MCCES in Hamm and the surrounding area

McDonald’s is just good… 🍟 🍔 👌🏻✔️

Quite accessible, but the cleanliness can be worked on. The displays for the order numbers are also broken and if you don't hear the exclamation... you're waiting for cold food

Straw was missing from the order

Cobwebs on the ceiling, the McMuffin Bacon & Egg were still hard even after complaining. In the drive you get the bag handed to you without a word (even if there's nothing going on and no matter what time of day) and then you get an angry look if you don't drive off because you don't really know whether you've received everything or not. All in all, I would advise against visiting this restaurant if you want good service or reasonable products for the money. It's fascinating how much unmotivated employees and shift managers can destroy.

We have never experienced such unfriendly staff before. We wanted to redeem a coupon and shouted at us that we should take 20 nuggets even though we didn't want any. He took them anyway and chose them for us, but in an aggressive tone (you could just tell that he wasn't interested). on his job)

It's often busy on the weekends and you can go out to eat more often during the week

Waiting time 25 minutes. What a store👎

For the third time (drive in) we didn't get what we ordered. Reports to management are considered resolved with a simple remail. Be sure to check your order immediately!!

Super unfriendly service at the counter!

Very crowded since it's on the highway. But we got the food very quickly. All staff very very friendly!!

This is the worst McDonald's I have ever visited, I have to admit it was very busy, but that is no excuse for serving cold squashed hamburgers, Generally dirty inside and out including the toilets. I've never experienced anything like this before in a McDonald's, the staff were clearly overwhelmed and the standards well below expectations I will never eat at this McDonald's again!!!!

My customer contact points: I'm standing at the illuminated and open, but unoccupied McCafe (there's basically nothing going on in the restaurant), an employee is standing in front of the normal service counter with a face mask on his chin and nodding to the machines: "order there"... Well, I go to the machine, order coffee and cappuccino and go back to McCafe... A lady at the normal service counter: “pay here first”... Well then paid there... And then there should be drinks from the normal service counter... Then what is the special machine at McCafe for? After intensive requests, the lady then went over to McCafe with me (and another customer) and began to prepare the drinks... I have already had such requests fulfilled in a much more professional manner.

Friendly service, nice decor. Unfortunately no straws or any form of cutlery available

It was very dirty, tables were sticky and garbage was on the floor. The service was not good and unfriendly.

Once again a nice McDonalds where the burgers are served warm. Nice staff.

Food wasn't really hot, even though it was eaten on site, the cola was something like that, just not Coca-Cola, the strawberry shake was more vanilla than strawberry, the veggie nuggets were a disaster in terms of taste They were quick but overall the food was worth a ton... after paying by card I didn't even get a receipt...

As always, however, it was very freshly prepared and everything was still hot and tasty. Attentive staff...

Fast food takes on a whole new meaning

They simply forgot the cheese from my cheeseburger

Modern interior, cut flowers on the tables, very friendly staff, relatively clean even in the toilets. Absolutely top for a Mäcces!

The McDonald's at the truck stop was really nice and clean. Very clean toilet and washroom and no unpleasant smells. I've had a much different experience. Nicely furnished and a large outdoor area with lots of shade. That's how it has to be.

Meat patties were a bit dark. Toilets could be a little cleaner. Really nice atmosphere for a McDonalds - flowers on the table :)

Very friendly staff, fast service

Ordering takes terribly long and the app coupons are not accepted. IMPERSONAL.

Normal MC store near the A1. It's usually not that crowded.

Well, we rarely go to a "fast-food restaurant", so we didn't have high expectations of the food. The ambience is good, but the cleanliness isn't outstanding. The service and friendliness of the staff are non-existent. We ordered at the terminal at 9:57 a.m. and we received our 4 breakfast items without words and without looking after about 30 minutes. pushed over. The number was not checked and we had the feeling that customers were unwanted. The employees (5) were working so slowly, it was like a slow motion recording. There were only about 10 people in the restaurant. 🤔 What do they do when the store is full? Luckily I'm just passing through. Can't recommend the fast..., oh no, slow motion restaurant.

Went out specifically for McCafé to get some good coffee. 4€ for vending machine chatter. The portafilter machine appears to only be used for decoration.

I love the food, at least two to three times a year, it's just a matter of taste, sometimes the staff is more busy with their own conversations than with the customers, I find that unpleasant, hence "only" four stars

Why rated so poorly? To be honest, I can't understand all the negative reviews... A very clean restaurant, dogs are welcome and quick processing. The only downside is that McD keeps raising the prices slightly while the portions are getting smaller and smaller.

McDonald's, nothing more and nothing less. Located at the truck stop, staff does what they're supposed to, but nothing more. What can you say meets expectations, which are not high.

Stupidity works poorly here. Food cold and carelessly prepared. Staff overwhelmed and really very unfriendly!

Okay guys. What is this here?!? Definitely one of the worst McDonalds I've ever been to in my life! What an underground service. Waited 50 minutes for 2 burgers and 2 coffees. When we asked, we were emphatically and rather cheekily sent away! No apology! This shed is not recommended!

I don't know what happened there but from the worst mcd in the world to a very good one. Or I'm just lucky. The delivery service in particular is really great.

Really great for a motorway rest stop! The McDonald's here is very nice and welcoming. Ordering via the order terminals is great and you get the food delivered to your place very quickly. The burgers were super fresh and very tasty, it could definitely be worse at Mecces. Unfortunately, the fries were a little cooler but still tasty. The staff was very friendly and processed all orders quickly. The toilets weren't that clean, but they are also used a lot. If you don't mind a bit of paper on the floor, you can go to the toilet here without worry. You can't complain about the fact that it's free to use. There were also a lot of families with children there, so I would classify this branch as child-friendly, but not unusual for a McDonalds. All in all, it's great if you want to eat something inexpensively on a long trip and have to go to the toilet.

Nice service, good food as always

As always, very good. The food was quick, the staff were nice and friendly.

Several (!) hairs in my Big Mac and no toilet paper in the toilet. Apparently the toilets generally need to be checked more often. Wouldn't actually eat there again.

You can't beat it when it comes to unfriendliness!!!! Completely overwhelmed!!!

I ordered a Frappuccino and received an undrinkable cup with almost nothing but ice cubes

The slide was open despite the crack

2 happy meals without toys, Quick service, everything was hot however for people who speak English, don't go to the drive thinking you'll get away with it. Nobody speaks a word of English

Nice big McD, nicer outdoor area

Extremely long waiting times to even get to the terminal... then there are neither cookies nor iced coffee... I then had to wait 34 minutes for the ordinary coffee...

Lukewarm cappuccino from the paper cup on the counter, the McCafe was unoccupied. . Pooh

Already ordered several times via Lieferando and something is always missing! Sauces for the nuggets, or drinks! But the worst thing is that the last three times the toy was missing from the Happy Meal! I'm tired of having to make phone calls all the time!

Dirty and unfriendly. Been there at 7:14 a.m. (opens at 7 a.m.). Both women's toilets already had pee on the floor. Don't think it was from the morning. Tables greasy, staff unfriendly

As standard like in all other Mc's.

We were there around 11:00 p.m. Still heavily visited. Very neat, clean with nice interior.

Every time you shop at McDrive something is missing, annoying.

The new breakfast is already delicious. I like the toast with cheese. Staff very friendly and atmosphere... just McDonald

The service girls were very unfriendly and rude! I didn't thank you twice heard. For the third time I was looked at stupidly and received a very cheeky PLEA!!! You don't do things like that!!! Will not recommend!

Die Bedienungsanleitung Personal UNFREUNDLICH! Das Essen war matschig! NICHT ZU EMPFEHLEN!. Eine der schlechteste Mcdonald's Filiale in Deutschland

Due to a bad review, I received a call that I would no longer be delivered. The branch manager becomes abusive and insulting on the phone, it's best to be careful where you order. Apparently you can't handle criticism.

Unfortunately you can no longer order at the checkout. Breakfast is not good, used to be much better.

Fast, tasty and friendly would like to give 6 stars

Underground service. Don't know their cards. Assume that customers have said things that are not true. Then they become snotty. Absolutely unprofessional.

No food, it was too dirty for me 🤢... No visual help was needed towards the toilets... One of the doors in the women's toilet had been kicked in, there was no handle anymore... We didn't dare order food here ⚠️ then drove on...

Incredibly slow drive in. Some of the orders are also incorrect. Better take a look again.

First of all... 2 coffees to go… Two customers at the order terminals… At the McCafé counter I wanted to order two coffees to go. After three pairs of eyes from the staff looked at me and I signaled that I would like coffee, another pair of eyes looked around the corner and said “cash register” and showed them too. When I was standing at the regular checkout and interrupted the women's/men's private conversations after 20 seconds and would have liked two coffees, the next lady pointed to the ordering terminal and said that's where the orders are placed. When I was informed that the order could also be taken directly in front of her on the display at the checkout, she directed me back to the ordering terminal. As a note, there were NO current orders, there was NO ONE at the checkout except me. And then the staff isn't able to sell two coffees? A pity ! By the way, there is very tasty coffee and friendly service at the gas station opposite.

Nice branch with friendly employees.

The price-performance ratio is no longer there. You can always spend 20-30 euros for 2 people. You can also go to a small restaurant and get more on offer. A pity.

So the quality of the food is getting worse and worse. The fries are totally greasy or limp. The burgers also languished carelessly. I have eaten much better quality in other branches. Some of the employees can't even speak German properly. I seriously wonder who runs this place?! He has absolutely no idea about gastronomy, let alone human resources management. I don't think I'll eat here anymore.

The only food options that we could find at least toilet was free

Were here on Sunday, very busy restaurant (around 3:30 p.m.) Unfortunately, the tables were very dirty even though there was someone in the lobby... the separation carts were full, the MC Café force was leaning on the counter with an unbelievable calmness. Service was good and quick. I didn't quite understand the thing about the mask hanging at half mast, but okay. Burgers were very tasty, unfortunately the fries were less so. Cold and not really salted. The drinks from the mc Café came in paper cups even though we ordered to "eat here"... all in all, a bit of wasted points

Food is great for fast food Service is very bad Ambience, well, average You have to buy at a terminal and you can also pay there. Personally, I don't think it's that good; direct contact with the cashier was better.

Beautiful and brown, he is chosen

The worst McDonalds I've ever been to...very unpleasant

Toilets dirty/clogged, no paper, when asked the unfriendly staff gave napkins.

Guys, if you continue like this the store will go down the drain.... Service is perfectly fine. Crispy chicken was cold and fluffy - not remotely crispy. Fries very dark, almost cold and full of unordered curly fries; the Chicken Classic was way too small and had the wrong sauce on it. This branch simply cannot be recommended in terms of cuisine. Everything else was ok.

Unfriendly, inflexible and totally overwhelmed. Ordered food online that had disappeared on site. Should then be redone. After 20 minutes of waiting it still wasn't ready. Then we drove without anything to eat.

These touchscreen ordering screens really annoy me. ..

I found the confusion at the food counter (too many employees running wildly around each other because there was no precise allocation to the positions) very annoying. The food tasted a bit bland and not seasoned enough.

Not particularly clean. Not enough staff. Mc Café not occupied. There was coffee from another machine that was of much poorer quality, but at the same price

Unfortunately the curly fries were already a bit cool. The rest was great!

Hello, thank you and please are foreign words here. Instead: “Bed at the machine!” Sorry for disturbing you.