McDonald's in Rösrath

Tables not clean, no table numbers on the machine

Relatively clean. But very worrying and annoying if no employee really speaks German.

Just don't have any problems with the order. There is no bill and if something is missing you are shouted at. This is how you imagine eating with the children. Half of it is missing and then there are crying children. McDonald's used to be different.

Incredibly unfriendly / Starting from taking the order to picking it up at the drive-in...just UNBELIEVABLE!!!!

I was just inside, sitting eating.....and watching the guy from the mc drive window....simply drinking a customer's Coke through a straw. The customer was outside on the side, eating his food waiting.....that's unbelievable!!!!!! And disgusting!!!!!! Bon appetit 😩

Such a slow and dirty shop is not recommended. Toilets suck, staff totally overwhelmed

Slow food. It just takes forever. Too bad!

A little too slow but the quality remains consistently good. Always an experience.

Unfriendly service and apart from the fries, everything was cold or stale. In fact, I've never had such bad old food at McDonald's.

Everything from one order: with the big tasty bacon the bacon was forgotten, with the hamburger royal ts without onion the sticker was on it but there were still onions in it, and the chicken nuggets were completely missing. And I was in the drive in, after some confusion from the employees, who were also honest enough to point out that I hadn't paid yet. Why actually? You don't get what you ordered here anyway!

Very good food and fast service

After visiting there, my seven year old son had food poisoning and vomited.

Food and waiting time were OK. There was no table service, the table number plates were simply put away. The return trolley tray was overfull and there wasn't much going on. Almost all of the tables were still full of leftover food from their predecessors. That doesn't have to be the case.

Outside ok inside Well that's how it works

Unfortunately half of my order was forgotten again. It's not the first time this has happened. Very annoying when you get home and find something is missing. Apparently there is little emphasis on care and customer satisfaction here. I will consider ordering here again in the future.

Workers without desire, they don't do my order because it's too long, the food is poorly prepared and cold, just one word "unwatchable"!

The food is really okay, it's McDonalds. But it is very dirty, so finding a table that is clean is honestly difficult. Employees used to be great, but now strange people are totally unfriendly and you are always ignored. You can drive in, but only if you want to forget something. Better go to the one in Overath, definitely better positioned and cleaner 👋🏼

A very neat and clean McDonalds. The preparation is quick.

Food cold and limp. Prices are getting more and more expensive and portions are getting smaller..

Wir fahren gerne zum MD wenn es die Coupons gibt. Aber das kann man hier in Rösrath vergessen. Kalt in der Bude, waren jetzt schon 2x dort. Das Frühstück kommt kalt auf den Tisch. Kann man nicht essen. Die Stühle kalt, alles kalt. Die Bedienung ist nett, aber das reicht nicht aus. Man bezahlt ja alles und man bezahlt nichts für kalte und zähe Muffins mit kaltem Bacon am Vormittag. Hier wird gespart auf Kosten der Kundschaft. Geht gar nicht.

There's always something there somehow. If you go in and order, everything is usually there. But checking is mandatory, just like in MC Drive. Unfortunately we thought yesterday September 10th, 2024 Around 9.30 p.m. oh come on, there's nothing going on here, everything will be there, unfortunately the employee in the drive didn't know how to say good evening/please/thank you and then said you to us as we drove up in our car, as we often do should, when we received our order after a good 5 minutes. Only an MC Rib Maxi and MC Chicken Maxi menu, a milkshake on top, we then went straight on the motorway to Cologne. When we reached our destination and ate, oh how great. A portion of fries is completely missing and everything isn't packaged so well, no refreshment or cleaning cloth, especially useful with the MC Rib. A return journey too far. Really great.😒

Wait, wait, wait! It feels like 1 employee for everything. You have to plan a good 30 minutes for the McDrive! Absolutely ridiculous.

Even though there were p employees, we had to wait 20 minutes for our order. The restaurant was dirty, the clearing carts were overflowing and we had to clean the table first. We don't need it again.

20 minutes for a table order is already steep. The shop was full, but everyone was overwhelmed and some didn't know what the other was doing....

I've been to McDonald's five times now and three times they forgot something in my order! Especially with large orders at McDrive, it almost seems like they leave something out on purpose. At home you only notice it when it's too late. This won't happen again - never again McDonald's RÖSRATH for me!

The shop wasn't clean. And the burger was cold. After complaining I got a new one. These weren't much better either. And yet they've been there again and they can't manage to clear away the rubbish again.

Service underground! Shift manager Sat. August 24th 6:00 p.m. very agro! I'm complaining because I complained. At the drive in there was an 18 minute wait because she had a discussion with the guest beforehand! Never again!! 👎👎👎👎👎 1 s “Your order” on the screen in the DriveIn no one can read. If you give a friendly hint, you'll get stupid sayings back.👎👎👎 there's a lot of room for improvement!

Everything was clean, warm and the employees were friendly and, above all, quick

Has worn off a lot....I avoid eating there....in general

So we pre-ordered the food via the app and picked it up at home at the drive in. Then instead of the shake fries, we just got the normal ones and my son's toy from the happy meal was missing. I'll come by tomorrow at lunchtime to pick up the toy because I can't understand how someone can be so incompetent It can be annoying, it's slow, it's not the first time in the branch.

Dirty toilets and overflowing trash cans. The tables were also not clean

We got ice cream and they put the topping on the bottom and everything melted and instead of ice cream they gave frozen yogurt, very kake👎🏻

It's ok, everything's fine, the internet is working :)

Very slow service even when there is little going on

The fries were pale and mushy. But the worst was that something was broken in the kitchen, so for the 30 minutes we were here there was a loud beeping noise. Really loud. I don't understand how the people here can even work in the kitchen...

Since I stood in the waiting area at the end of the drive-thru for over 20 minutes last time for a Big Mac meal, I now went straight in and ordered a double cheeseburger meal at the terminal. It took over 20 minutes to finish again. -I can hardly believe it myself... How can something like this be? I counted 13 (thirteen!) “employees”. Only the old faces really worked here. One can only hope that they don't get a cent more than the minimum wage, because even that is far too high for this level of performance. The young people just chatted. Some transgender guy actually managed to fill up a bottle of syrup for soft ice cream in those 20 minutes. The older woman only had to point it out to him three times... and of course he messed up half the counter and didn't even clean it and didn't get anything else done. Craziness. If you're so slow with 13 people, then you should make the place better.

It's not the first time that this MC has offered bad service...today I ordered, among other things, a CHRISPY CHIKEN MENU, I received an MC Chicken and my complaint, which was initially objective, was reflected in the fact that the young man at the microphone wasn't there I had noted down the ordered CHRISPY Chicken but an MC Chicken, the employee at the Micro was extremely incompetent, which then caused me to shout at the service desert shop and the boss there, which is definitely not my style. But if I go to a QUICK RESTAURANT and then have to be forced to read the display board again so that my clear order is carried out correctly in the end, then the issue of McDonald's in Rösrath on Brennerstrasse is literally over for me. Oh yes, one star is one star too many but unfortunately you have to click on it.

I really like the branch, which has been newly renovated since July 25th, 2024, everything is bright, open and spacious. Offer like in every Mc.D.

Standing at McDrive for 20 minutes just for two cheeseburgers. Fast food was forgotten at McDrive and when you ask you are ignored

Employee with glasses (thought he was the boss) Very aggressive, unfriendly and cheeky. The poor employee can imagine how he deals with them when he is like that with guests.

We were there a lot and every time it was worse than before, the staff is a complete catastrophe and the hygiene is like in a public toilet in India and the orders are always always wrong, not one citizen who ordered one. The last time we didn't order at all, we simply paid €20 at the checkout and said surprise us as always. Ordering is pointless, you always get something that you didn't order or would ever order at all.

Located on a motorway entrance in a commercial area and has charging facilities for electric vehicles.

How can you always manage to take an order incorrectly??? Inattentive staff

The Mc Drive is not like that here. Unfortunately, you always have to expect a long waiting time here.

The absolute catastrophe, I haven't experienced anything like this in a long time. First, the Compulent Employee with Glasses throws 2 underage girls out at 11:50 p.m. because it is already too late for them. The next customers wanted their table cleaned, which led to a discussion. The employee then asked the group to leave the store, but they had already paid for their food, which was simply outrageous. And last but not least, our order came completely cold because the employee had to go smoke after discussing it with the customers. When we found out at home that a burger was missing, I decided to leave this review. And lest you misunderstand me, such incidents happen there all the time. Just crazy.

Just disgusting. Hygiene is given zero attention here. The employee wipes the ice off the cup with her bare finger, who knows where it was before. Then she finds it funny and laughs about it with another employee. Just disgusting.

Burgers is fine, dont get the fries. Ill add picture, but in real life they were just white. Like they were prefried half an hour ago and then just served it...

Fries were undercooked and cold, the curly fries were fine. It looked like no one was really into it, everything looked chaotic and unstructured.

Impossible waiting times. Stood in the drive for 35 minutes without getting to the payment window Impossibly unfriendly and you don't want to eat inside. So disgusting! If you want to make use of your time and money, you can avoid it in a large area!

Order and issue are not identical

Service friendly, the burgers could have been fresher

Well it doesn't get any better...driving is a complete disaster...then it's better to go in for a bit

The worst McDonald's! Unfriendly and annoyed employees, where you can tell from the sound of their voice how little fun they have at work, and you can be prepared for that if you drive through the Mc-drive, you have to pull over to the right and wait at least 5 minutes AND ! that the sauces we ordered were missing. It doesn't work any other way there.

If you come shortly before closing time you only get the leftovers... And that's what it looked like.

There was nothing there except for food

Fries taste like they are a week old. Burger is always cold.

Over an hour waiting time in Mc Drive! Unbelievable!!! And then there was an incorrect order.

Entire order was prepared incorrectly. Wrong burger, forgot fries, ketchup instead of mayo. In total we had to go back into the store 3 times after ordering.

So... the staff was very friendly and also gave me advice on some products. I'm a bit older and was surprised by the new products 😲 The atmosphere is not that cozy. It was very crowded, loud and restless. But it's a Maces. The parking lot is very poorly laid out. To get to a parking lot you have to stand in the queue of vehicles that goes to MC Drive. If it's full and long, you're stuck in the middle, even though you want to park and go to the restaurant. Otherwise, as always, it tasted good

I can only agree with the negative feedback, especially about the cleanliness in this branch, see photo.

Long waiting times. Something wrong with the order

Everything in the order was handed out incorrectly. Even after we received half of our order as requested, we noticed again that the sauces had all been handed over incorrectly. Service is just very bad. No recommendation!

This store is disgusting and incompetent high 10….. mc rib bread exaggerate sauce cucumber….. big mc Half of the meat is missing. Meat looks like minced meat the supposed boss 😂😂 was more than overwhelmed with only three orders, as always, he forgot all the sauces and several individual orders like that 2 menus Plus the extra burger just wasn’t included…. And every time. All incompetent employees, cheeky, unfriendly, rude All employees here would have to be laid off. Absolute SNOTT 🤢🤮🤮🤮

Your radio is broken, all the dropouts are very unpleasant. Could also be quieter!

This branch doesn't work at all, yesterday we got McFlurrys for the second time that were filled to varying degrees, apart from the fact that the cup wasn't even half full anyway. Furthermore, once again the ingredients weren't right. We ordered 2xMC Flurry with chocolate and caramel sauce (which was also on the screen) and then got 1 with chocolate and 1 with caramel. And when we pointed out the error to the employees, we sparked a heated discussion, even though two ingredients were included anyway. In the end we left without our order and recommend everyone to avoid the branch!!!!!!!!!!!

Very untidy and we waited a long time for two citizens

CATASTROPHE!!!! You come in and you get hit!! 🤢🤮(Almost) all the tables were completely full of rubbish, no options to eat on site. When we asked the service they just said: yes, we'll do it if we have time... Most of the time there were two employees just waiting and talking until the things were finished. We WAIT 20 MINUTES for 2 burgers and nuggets!! 😡😡 and the things were only lukewarm 😑 The worst mc’s visit ever ❗️

It's just MC, so I don't have high expectations of service

Finally a McDonalds that rightly bears its name. With the waiting time before ordering and until it was put together, it took less than 10 minutes. This was very big! In addition to the staff, it is also because, fortunately, there are not yet these modern self-ordering terminals here. Clean, friendly, fast, 5 stars for that!

Nice staff, clean shop, recommended

Great food it's mcdonald's since 1930 something.. 😂 😂 😂 Picture perfect food

I come here often and I like to stay here a little longer. The employees are simply super friendly, you can often see them laughing behind the counter and even when things get really busy and there is a lot going on, friendliness and customer orientation are still the priority here. Here the customer is still king, as the saying goes. Table service always works, the food arrives quickly and hot and you always get a friendly smile on top. In addition, it is always clean here and people always look at where tables need to be wiped or cleared away. Absolutely recommend this branch.

Great breakfast, very friendly service! Food is served with a smile.

April 5, 2024 at 5:40 p.m. Unfriendly female staff at the Mc Drive counter. Chubby, dyed blonde and with tattoos and glasses. I mean, if you're dissatisfied with your job, then gosh, change your job. That's what people can order the least for. Then the food was also packaged incorrectly. I typed it wrong at the end and tried to blame it on me. All the reviews speak for themselves. The branch manager should take good care of his employees.

Small parking lot, friendly staff, friendly guests It was tasty and the food was hot.

Bad service and the food is disgusting and there is little

I think the pictures speak for themselves, 2 half-full Mc Sundays at full price! We only had a half-full Mc Flurry recently! We've had good experiences before, but this really takes the cake. Especially since there really wasn't much going on.

We drove through Mc Drive today, Easter Monday at 4:20 p.m. Who is working in the kitchen today??? Putting the BigMac together can't be that difficult. 4 BigMacs assembled incorrectly and then hardly any salad or sauce on them. The chicken burger was also a disaster, just slapped together. If we hadn't already set off, we would have complained on the spot. The colleague at the order terminal spoke almost no German and was barely understandable. We'll have to look for an alternative to this location or go to another burger shop soon.

Tables have become so unclean, it has deteriorated a lot. Please go to McDonald's in Overath

The staff are very nice, the food comes quickly and they have a very good games table

Check your bags, absolute rip-off. Every time my order is wrong, it can't be that you can't get an order right. Thanks for nothing.

MC Drive, long queues longer than 10 minutes, a small moment 5 minutes. Please train staff

So the MC Drive probably doesn't work at all here. Reading a pre-ordered online order from an app is probably too difficult for employees at this branch. In 99% of all cases something is missing. The fries in this branch are also probably only prepared once a day because I have never received remotely warm fries in this branch unless I specifically ordered them without salt. It's simply a disgrace that customers are served dried-out cardboard instead of crispy fries. So remember if you still want to visit this branch, never order without special requests otherwise you'll get the same old ham. Fries without salt and please order a packet of salt instead of fries. This is the only way to get crispy fries. But you should check whether they are not too raw, I've even had that before. And check every order on site and keep the employee on staff so that they learn to put the correct order in the non-transparent bag. Otherwise it is probably not possible to receive your order. So many greetings to the staff. Maybe this isn't the right job...

Guests are heavily criticized by the store manager for not putting away their leftovers, but the trash can is overflowing. Branch manager totally overwhelmed

Worst mcdo drive-in experience ever. Food was cold, incorrect and not tasty.

Everything fit, good service, absolutely accommodating. thanks for that

Unfortunately, I have never eaten in such a bad McDonalds. We've been here before and were totally disappointed, so we thought we'd try it again. That was definitely a mistake! The new cheese sauce arrived... even before I tried it you could see the bottom of the container where it was in, so dipping it in didn't work. My fries were once again cold, almost raw, and of course the rest of my food was cold as always. Unfortunately, since I once worked in a McDonalds myself, I know how to do it properly and this one is just disappointing. Never thank you again

Mc Flurry hardly orders any ice cream inside, more sauce than ice cream, according to the Schichführer, every ice cream is weighed! completely disgraceful...

The burger tasted unlucky and was extremely disappointing. The milkshake was flavourless. Only the chili cheese nuggets were nice.

They cook well. Received my order very quickly

I like. Twice a month consistently!

Food like any Maces and there's nothing to complain about. However, if you as a customer have to have a discussion when employees cannot understand you sufficiently and use a different tone, that is absurd. Communication there is often unfriendly and employees sometimes look as if they don't have a mirror when they get up in the morning. It is understandable that we have a lot of stress and often terrible customers. But you should refrain from reflecting this to other customers. In the past, burgers that had already been paid for twice had been forgotten, which unfortunately only became apparent when we got home.

Was insulted by an overweight Mac Donalds worker

For the umpteenth time, ordered in the drive. Pay at the window and then be asked to drive to the front. Been waiting for 2 cheeseburgers for 15 minutes. That can not be true...

Today a part was missing from the drive for the umpteenth time. Of course you only notice something like this when you get home, you're standing in the drive, the kids are hungry, the driver behind them is pushing and wants to keep driving... And then you have to check a huge bag?! With a sauce it wouldn't be half as bad, but how you can forget a large burger is inexplicable to me. This branch urgently needs to improve its QA in Drive...

Nice McDonald's, clean and tidy. Friendly service 😊

Only eat on site, in the restaurant (so that you can immediately complain) Absolutely no takeaway food!

I always go there with my children. A few kilometers away from Cologne but very nice staff.

Something is always missing at the drive-in. And today the children were insulted because they paid in cash with small change.

After eating, headache, nausea, fatigue