McDonald's in Potsdam

The store is a disgrace because they are too lazy to deliver. You tell the customer that you haven't received an order online, but you have reported it to Lieferando as closed. So you wait for nothing and nothing again

Pickup monitor has not been working for more than 5 months. The new Rösti citizens take a long time.

The restaurant is set up so that you can leave as quickly as possible. Uncomfortable chairs, small tables. It is furnished "cold". Even the sanitary rooms are friendlier.

I have never experienced such a friendly, approachable employee at McDonald's like Sarah (11.11.24 around 4:00 p.m.). Please give this woman a raise or a bonus. Sarah, thank you so much - you saved my day 🥰

It's incomprehensible that guests are allowed outside to smoke all the others. In this MCD there is even a CHILDREN'S PLAYGROUND - the ashtray is right next to the playground.

I'm thrilled!!!! Such service even from the boss herself!!!!! I know 1000 McDonald's restaurant but I really feel like I'm served without a care in there!! Special greetings and my gratitude go to the boss!!! She has everything under control and can coordinate everything with a cool head!! Thanks again!!! I recommend Mc Donald to everyone!!!!!❤️❤️❤️❤️❤️

After 7 minutes of indignation at the McCafé counter, even though we were only standing a meter away, we were directed to the main cash register. After waiting some more, we were told that the milk frother was broken and there was no coffee latte. Thank you McDonald's for letting me waste my time with you.

Not recommended!!! Something is constantly forgotten when a larger order is placed and they don't learn from it and no matter whether you eat on site or order it to take away, something is missing every time.. now there is a bad review and 1 less customer ;) If it were possible to give minus stars, you would have full marks for service and that as a minus... Not a nice shop... I'd rather go to another branch ^^

Mc Drive, two people in the car, first we were told we had to drive through twice because there were 2 app orders... very sustainable anyway 🤣 & then we waited 20 minutes for 2 chicken burgers... Never this branch again

Unfortunately, something is always missing when creating it, the staff is friendly and helps without discussions or anything like that.

Extremely good for a McDonalds.

Really or your dream of America, the burger tasted like manure and the cola like fish, you can only trust the fries maker in that branch, oh no, he served it. Good thing I now know that at McDonald's it's not the delivery service that's poisoning you.

A colleague left a really bad fart on the bench and we couldn't stop laughing for 10 minutes. I got 10/10.

Much, much better than the mc on the expressway. You don't have to wait that long for your order here.

Thanks to the nice employees at the drive trough!

very nice and very friendly staff.....quick service.....good ambience....very happy to come back....

Friendly staff, pleasant surroundings, free parking in customer parking lot

Drive-in: A position is repeatedly missing. This time medium fries. OK - check goods on site. My mistake.

The food is very tasty, but when I ordered breakfast there I went there to pick up the food. When I arrived they sent me away because breakfast was already over. Really disappointing

Ordered an M menu to go. Bread was completely dry, the patties were cold and also dry. Exchanged, but the 2nd burger was even worse. The entire order was canceled. Of course they refunded me the money. Over 11 euros and then something like that? But I can get something decently fresh at a real burger joint. If the prices have risen like this, I expect some quality for my money from now on.

I don't expect much but absolutely substandard McDonald's, employees totally overwhelmed and food not edible. I had to throw half of them away... My curly fries were also simply forgotten... Only noticed when I got home :(

Nice staff, food was freshly prepared and tasted good The shop was clean Can't say anything negative about my visit

Well three years ago it was waaaay better

Actually everything is fine so far, but perhaps you could do a little more outside for the kids. The restaurants look very monotonous

Last night (14.08.2024) visited here again. Everytime we visit there there is always a problem and most of the time it is food oriented. Bad fries, warm coke, smashed burgers. And yesterday started with no exception. Air conditioning was not working so inside was like a sauna with fries. We sat outside and since it was about to rain, we sat under an umbrella. And in few second a young -and quite arrogant-.employee came over and started closing the umbrellas. Had a little argument and turned out those are "sun umbrellas", not good for rain. And we.can sit inside in this 40° fries.smell. Me, my wife and my son almost regretting this decision, then the order delivered. The team behind the desk was people I saw first time. Maybe it is because of this, maybe because of the fuss we created or hopefully this is the new standart but everything was delicious. Fresh, crispy, cold, hot, all were great. I personally thanked the young man behind the counter and I wanted to write here as well. Please fix the air conditioning, at least for all the staff working under heavy sweat and PLEASE keep this food standart.

Longer waiting time than normal

Today I was on Horstweg, otherwise always on Fritz-Zubeil Straße. Finally German-speaking staff and nothing from the order was forgotten. The service was great, which we cannot confirm at Fritz-Zubeil Straße.

I want and can only say 2 things. First: Made in my fries. Second: The staff is nice, but VERY slow.

Unfortunately no cool drinks at these temperatures...

Waiting for hours. Then you only get half. Children cry because their food is missing. Terrible. Was the last time.

Clean basic McDonalds. Fast service. Burgers were ok. Unfortunately the salad in the Cesar salad was not fresh.

The service here is unfriendly and overloaded, the computers used to order are constantly broken, it's a shame at this time the tables and toilets look very dirty

Unfortunately, extremely uncoordinated and slow service, there can be no question of “fast food”. In McDrive, parts of the order are often missing.

We spontaneously drove there for breakfast. Unfortunately, the employee had a bit of difficulty with the German language, but we were able to communicate with our hands and feet. He was very nice and friendly. The breakfast was delicious, almost even better than the burgers. The small pancakes were also very tasty. Just too small and not enough 😃.

Was quick and easy. Everything clean and tidy. Thanks.

At 31 degrees outside, there was no active air conditioning system, not even ventilation. The outside benches wobble so much and are not properly secured. Toilet is disgusting, apparently not cleaned well. Towels all, why don't we check that regularly? I have never experienced such a bad MC Donalds.

Nice quick staff, unfortunately the food seemed only lukewarm when I got it. It could be that it was a one-off, but in any case I only got 3 stars for the food.

Unfortunately it is very dirty there. The tables are never wiped down. The toilets are very dirty and partly broken (soap dispensers, towel dispensers). Food and drink preparation is poor. The burger is lying all over the place in the box, the drinks are watery. It wasn't like that before!

Unfriendly service on the phone (no king menu). The old woman wanted to sell us the fact that we could get our number

Fast food restaurants are different

Completely overwhelmed branch!! I've been there several times, today was the last time. Over 20 minutes of waiting time for 2 cheeseburgers!!! There were already customers waiting and I also “overtook” them. It's better to take an alternative branch or go on a diet for one day!

Although not much going on, absolutely unclean. Toilets dirty, containers for used towels overflowing. Everything outside was full of packaging and the tables hadn't been cleared. As in so many branches, the pickup number screen no longer works. Great for a global company.

Super friendly staff. The food was hot and fresh, which unfortunately is no longer a given in every McDonald's. Very clean!

Very clean! And food was very hot.

3.99 euros for a coffee and then the cup dissolves. The car console was full of coffee and there was some unpleasant taste in the coffee. Poured away - for €3.99. I am dissatisfied! In addition, McDonald's is usually not very clean.

Unfortunately we had to wait a long time for our McFlurry, even though it was already ready at the counter. When we finally got it, it was very melted. Still taste great.

We ordered with delivery through Lieferando. McMenues have been shown to come with glasses as gifts. Delivery was delivered but without glasses. After speaking to a McDonald's employee, I was simply told that all the glasses were sold out. And when I asked why it wasn't written anywhere, I wasn't given an answer. This is a scam to make more money by lying. Our deliveries were often delivered cold. We are very dissatisfied and will no longer order from Mcdonalds.

Expensive but it saves time. Large selection with large gaps in the menu list. In terms of taste, it's just not fun. Free parking Child friendly with play space

Whenever I'm there, something is missing or I have to wait forever. Today I waited 25 minutes for 3 happy emails, which is a bit long, so it's not my favorite in Potsdam

Take a close look at the burgers, the bun on my McChicken was completely moldy and you MUST see that when you prepare it!

Every time we visited something was missing and we always had to wait on the side in McDrive. Things don't look any better in the store. Floor totally greasy and partly sticky. Employees constantly in a bad mood

Unfortunately, like my stoner colleague's at home, the toilet didn't look really clean, and the tables etc

Unfortunately I don't know how to rate the food because I was thrown out by an employee after I complained that I still hadn't received my order after 15 minutes (1 order was in front of me) and everyone who ordered afterward had been served. But maybe it was because everyone else was German. By the way, after the complaint I was banned from the house for life :) after my roommate said that I should please leave Potsdam :)

A compliment to the refreshing and good-humored staff, especially to the young man who was on the Mc Drive headset. With his funny way of taking orders, his very funny sayings, since the four of us as a family only ordered one ice cream. What more could you want, our child has a delicious ice cream and we happily drive on towards home. Top!!!!! Keep it up!!!! We will be back

Unfortunately, it is very, very uncomfortable to use the toilet here, but maybe you can get it under control

Food cold...citizens were just thrown together...service was terrible and the loos were a disgrace

Been there again after a long time... unfortunately the price/performance ratio is getting worse and worse. Less quality for more money. The service was OK, but could be a bit friendlier. The restaurant itself is clean.

Annoyed at the drive-in because of my e-bike, I was rejected and asked to go in. My objection that I couldn't secure my bike was met with a stupid order cancellation: "All the better! Then bye, bye!". A disrespectful treatment (March 30, 2024, around 3:30 p.m.) that suggests that small orders & customers like me are unimportant. It is incomprehensible how a company that is supposedly committed to sustainability discriminates against cyclists in such a way. Greenwashing? Luckily, Burger King next door showed how it's done: Despite the e-bike & small order, I received royal treatment in the drive-thru that saved my day. Proof that true appreciation and excellent service are possible for every customer.

Really nice, very fast and admits his own mistakes. So the best McDonald's other than that, the Mc-drive is also well done I would also be served by a young gentleman

Food was brought to the table in a friendly manner. One Royal-TS was no longer the freshest, but the rest of the order was great. Unfortunately the tray trolley was completely overfilled. Otherwise recommended.

Very nice cashier People with private clothes in the kitchen behave like crazy, picking their ears and throwing the dirt on the floor

Food-wise the best McDonald's in a very long time! Including a happy team

Waiting 20 minutes for 1 coffee and 1 burger. Not that there are many customers, but the staff walks around like a headless chicken. Really have no idea what to do.

I actually come every weekend to get a large latte macchiato, but not anymore. Now €4.50... seriously 🙄plus the coffee is sometimes more and sometimes less every week. Today I almost only had milk foam. Didn't order an espresso! After two sips I had a cup full of foam. I basically spent €4 on milk foam! Then I bought a €1 coffee at Lidl so I could still have some. It's a shame!!! But the staff is always nice!

Unfortunately the quality hasn't improved, and at an outrageous price. I have found that there are better burgers in a snack bar (bigger, better toppings and the taste and freshness). The price-performance ratio is also better. Very important, you can put it together individually, usually at no extra charge 😁

Finally an employee who can give you professional information about the McDonald's deposit system.,,,,

For 2 people I waited 30 minutes for an order of 22 euros, they are very slow

Wait 25 minutes to order in the “fast food” drive! The poor woman from window 1 then delivers the food to the cars. It couldn't get any worse.

You are great!! You all do a great job, are service-oriented and quick on the move. Everything is freshly prepared. Stay tuned and stay strong! Thanks for everything and hang in there!

All the machines were full, the employees registered me but ignored me. I would have liked to get some muffins to go, but after waiting 20 minutes I went over to the gas station and got some coffee there...

Update: After at least 2 more attempts - something is missing every time, even for small orders. If you order for several people, be sure to check. There's usually always something missing. The process there seems very chaotic.

Well, none of them speak German and, if we're honest, the food is full of additives

Unfortunately there are deductions for the ambience, tables should be cleaned more often. Some of the seating is very narrow and uncomfortable. The meal was okay.

Since the introduction of the ordering machines, I don't like going there, I don't think it's nice 😞I've also seen Fette Ratte there on the drive, I got a huge fright, disgusting...

After a long time I was happy to see my friend again. We met at McDonald's. The opening time was until 1 a.m. Excellent. However, the reality looked different. Shortly after 12, the employee stood at our table and said we still had 5 minutes and then we should leave. I looked at her and asked if she was serious. Then she said, yes. I asked her again if this was a joke and if I had to extinguish my coffee now. Her answer, yes...5 minutes and you have to be out. I was able to really enjoy my coffee, mind you, for 5 euros. She could have told me 10 minutes earlier when I ordered it that they were closing earlier than stated. We then stood in the rain. If we had known this earlier, we would have gone somewhere else straight away. Unfortunately, the tables were also dirty, but there was time for private talk. A pity.

Food is okay, rooms and toilet very dirty

For 2 months I have had to wait 30 minutes for my order, very annoying 02/08/2024 only 2 people worked in MC!!!

As usual, delicious food, relatively quick service.

At 12:08 a.m. the three of us wanted to go to McDonalds. Doors were locked and guests sat inside and dined comfortably. Open until 1:00 a.m. according to opening times. Great!

I wonder how you can mess up like that every time and always forget something. The order is incomplete at least every second time. The food itself is good but the competence when packing the order is somehow lacking

It was okay, everything went pretty quickly and everything was hot. Only the ice cubes in the drink could be left out in the cold season

Leider waren wir nicht zufrieden. Der Kuchen war tiefgefroren und so serviert, dass das bisschen aufgetaute nur zu sehen war. Bei der Reklamation wurde er nur eingepackt, da ja ein kleines Stück fehlte, und mitgegeben. Der hätte nicht serviert werden dürfen! Kein guter Service!

Klassischer Mc Donalds. Guter Service. Etwas kühles Ambiente. Toiletten könnten sauberer sein. Viele Parkplätze.

Leckere frische Burger 🍔 und freundlich Mitarbeiter .

Alles wie immer... schmeckt gut und ist für meine Verhältnisse einfach zu teuer

Bin immer nur am MC Drive ...mit dem Personal bis jetzt noch keine Probleme aber in 3 von 10 Fällen was von der Bestellung vergessen.... Deswegen immer überprüfen ob alles da ist was man bestellt hat bevor man am MC Drive weg fährt

Leider kommt es immer wieder vor das man nicht alles bekommt was man bestellt und vor allem auch bezahlt hat. Heute mal wieder ein Menü ohne Pommes. Hab ich leider erst zu Hause gesehen. Bei dieser Filiale ist es besser alles zu kontrollieren. Leider hab ich noch nicht dazu gelernt gehabt. Es ist nicht zum ersten Mal vorgekommen. Ich möchte aber nicht jedes Mal wieder zurück fahren!

Halt McDonald’s - allerdings von der Qualität der Speisen (Frische) in meinen Augen besser als das McDonald’s an der Wetzlarer Straße, daher die 5-Sterne.

Unglaublich, es stehen hier locker 20 Leute. Wenn nicht sogar mehr. Über 1h warten. Die Leute sind hier vollkommen überfordert und dann kann hier keiner deutsch. Essen war trotzdem dafür noch warm und ok.

Falls McDonalds mal nicht gut ist, schreibe ich es.

McMenu за 40 минут, а так всё как и везде

Hat mal wie immer geschmeckt, die mc Rippen

Essen lecker Service gut immer mal wieder gern

Essen ist bombe, McDonald's halt. Aber es sättigt wirklich nicht lange. Für einen schnellen Bissen aber immer gerne zu haben. Allerdings könnte das Personal gerne mal motivierter und freundlicher sein und nicht bei vielen Bestellungen einfach Sachen vergessen oder falsch reinmachen. 😳

Fastfood ist 😩🤢😩, aber das Cafe ist top👍

Öffnungszeit am Freitag bis 1 Uhr, aber 0:30 Uhr sind die Türen verschlossen und nur noch der Drive in ist möglich.

Etwas langsam. Bestellung am McDrive musste mehrfach wiederholt werden und wurde dann nur teilweise ausgeführt.

Man muss lang warten bis man sein Essen bekommt Ging auch schon schneller

Das Essen wurde zügig zubereitet Das Lokal war sehr sauber

besser ohne Spinnweben......aktualisiert, das Ambiente hat sich verschlechter, total unbequeme Sitze und dreckige Tische.