McDonald's in Potsdam

Super long waiting time of at least half an hour, just annoying. The ice tea machine is supposedly broken, but everything else works. No driving back and forth possible. Order taken back. Never here again.

Toilets very narrow 👎 On April 26th it was 12 degrees here. Too cold to sit here again today on November 8th, 2024. About 17 degrees. The heating was probably defective. I had to warm up in the car first.

Anyone who goes out to eat there can then go straight to the car dealership and buy a new car😜🤣🤣

Everything dirty. No table clean. Floor full of leftover food.

Unfortunately totally chaotic that day I only ordered a coffee and had to wait too long for it even though there was nothing going on And as if it wasn't enough you get a normal one instead of a Grande because all the cups were...just bad

I was there yesterday with my wife. My wife ordered something at the machine and she ordered something wrong. She wanted to correct it with the checkout staff but the boss was very disrespectful and didn't do that. Then I went there and told him that it was his job to correct the wrong order and we would pay for it, but he still didn't correct it. The boss was very disrespectful. Because of the boss's rude behavior, we didn't take our order.

Everything was great, I'd love to come back

It is always very, very cold in the restaurant. Otherwise it tastes good.

Food order: ordered a vegetarian menu. Burger is the version with meat. No go. Then ordered a single vegetarian burger WITHOUT ketchup. Found it at home: vegetarian, but of course, exactly, with ketchup. Cleanliness: all tables dirty, drinks spilled on the floor. Toilets - oh, let's wait until home, it's okay. Staircase is adjusted during operation and hinders guests. After we made a little space for ourselves while going down, it was even pushed back into place so that the stairs were unusable again. I really don't expect much from a McD, but even that was undercut. Service limbo from professionals.

Garbage remains, staff often seems annoyed, long waiting times, missing items

I think it's just too expensive for fast food and not particularly hot, always lukewarm and for the price you get something nice in the restaurant.

Mc Drive is defective, it can happen but the staff is completely overwhelmed and there are no German-speaking staff who can read out the numbers. Oh man.

The ordering system at the terminal does not ensure that things go any faster. The opposite is the case. And you should always check the order. The burger 🍔 was good, the fries 🍟 a bit too salty. Today, September 10th we were here again. The order was taken by an unfriendly employee. Tables inside were dirty, outside they were even dirtier. A women's restroom was closed. Here too it was dirty and the floor was wet. Update January 2024 It wasn't that crowded, the burgers 🍔 came quickly and were hot. Update May 2024 As always, ordered at the terminal. The food came after a reasonable wait. Some of the tables outside were dirty and rubbish was piled up at the tray stand. Update at the end of September 2024 Everything as always

Hey, everyone has something, the mcs is really cool

Things like mayo or ketchup were often forgotten, but today two burgers were simply forgotten to pack, but I got them after being asked

Well, the prices have risen sharply, food is served quickly, few German-speaking employees... unfortunately it's getting worse and worse.

Mega disappointed with the branch... Everything was super dirty, the floor was stuck... The employees threw food at each other and yelled at each other... The food was put together sloppily, the cheese wasn't on the burger... And for weeks there are no ice cream or milkshakes

Everything is good except the toilet. Very unpleasant smell in the toilet.

If it looks like this in the toilets...

Ordered at McDrive and only got half price for individual prices. Instead of a menu, everything was available individually. For 9 nuggets only 1x sauce, ... The two ladies at the first counter were talking in some language that neither of them understood and apparently neither of them understood our language. The only positive thing is the employee at the 2nd window. He was very friendly and helpful and found a competent solution. Otherwise, as I said: complete catastrophe. Food was still good.

28 minutes waiting time in the restaurant after ordering in the restaurant at the service point. Not the toy promised in the Happy Meal but from campaigns long ago (once again). Once a year and just for the love of the children. Would not recommend eating here.

Received food very quickly and very friendly staff.

What really stands out are the employees, who work incredibly quickly and are very friendly. It's now very rare to find something like this at other locations.

Very very tasty, service is very nice

We were there this morning - the men's toilet stank, one toilet was leaking water (you were practically standing in there). No towels to dry your hands and quite dirty! No toilet paper in the women's toilet! This evening we were there for the very last time -> no towels to dry our hands in either toilet. No more drinks except for Fanta or water! Overall, the branch is very dingy and apparently very poorly managed.

Dearest colleague in the drive through

MC Café top prices normal Restaurant is getting really expensive

The store felt cleaner than others we know. The food was all freshly prepared, nothing was missing, the crowd was more pleasant and the service was very friendly. The best Mc D. we have visited so far. Or were we just having a good day?!

I would like to thank you very much for the nice service. I would like to say a very special thank you today (August 17th, 2024 at around 4-5 p.m.) Shift leader and his team. No matter what time of day I/we come over, he is always very, very nice and friendly. Kind regards, Doreen

It is incomprehensible to me that McDonalds tolerates this kind of behavior in franchises. Long waiting times and then you have to check every bag because something is always missing. The door and drive are often completely closed at night, even though they are marked as 24-hour operation. Especially great if you were stupid enough to pay via the app as you drove into the property - only to find out that it was closed.

Food as usual, but it was dirty there. Really dirty tables, long waiting times.

Everything was delicious, thank you very much

Very dirty… The employee apparently doesn't understand German... McDrive not available once again...

Yesterday I encountered an impossible language barrier. And then I get looked at askance because the staff doesn't understand me. You are speechless in your own country. Coffee scalding hot and too expensive. No more visiting my McDonald’s

Hmm what can I say… the positive he was open. Cleanliness leaves a lot to be desired, especially upstairs, dead insects on the windows and on the floor. Old and dried out cucumber slices on the window, old ketchup packet on the “window sill”. We then cleaned the table ourselves because nothing had happened. So I definitely won't have to eat here again!

It's actually always pretty clean there, but the day we were there, sorry, it wasn't working at all.

Very long waiting time for me to order a simple standard menu in the evening after 9 p.m. over 15 minutes. Very dirty, we were here for the first time but also for the last time

Air conditioning not working, 15 minute waiting time even though the restaurant was empty, catastrophe!!!! Never again

The chicken nuggets were inedible. The crust was hard and was already peeling away from the contents. Not good at all in taste. As if the nuggets were warmed up twice. Unfortunately, since I took the food with me, I couldn't give it back. I would definitely have complained about it in the restaurant. Really a shame for so much money...

My favorite MC!!! Here's to a new one every week 🤙🏿🤙🏿 my life consists of this mcs 💪🏿💪🏿 no other mcs comes into question, only this one stays the way you are 🥹🥹 I'm proud of you, I have pee in my eyes 👀 Bye, see you next week!!!

I had pre-ordered the order via the McDonalds app with Paypal payment. But when we got there it was said: Pre-orders via the app, despite selected online payment, are only possible on site for cash... What's that supposed to mean? So it's better not to rely on the payment function at this McDonald's. There was also a handwritten note at the entrance - no card payment possible... The franchisee is probably also arguing with the headquarters like the one in Ingolstadt 2022. Oh yes, both McRibs saved on sauce and were very dry. No, really not a recommendation. The review was from 2023 - but was only published a year later.

The food is not browned enough, it seems to be a bit rubbery, sometimes it is good, but the wrap is often not well prepared, it sticks to the paper, which makes it impossible to remove it from the packaging because it tears. I ordered 20 nuggets and received 6

Unfortunately it is not reliably open around the clock. I've been there several times and each time there was a different sign on the front door with a different excuse, even though there were employees in the building. Change the opening hours or be open 24/7!!!

Well, you know the food from McDonald’s. The good thing about the service is the delivery service to the table. What was stupid about the restaurant was that apparently no one felt compelled to empty the dirty dishes cart upstairs.

Food was cold, or had been under a warming lamp for some time. You could throw poffertjes to someone to death, poffertjes sauce was extremely chemical. Windowsills full of flies. There's something about the atmosphere if you can laugh at it.

For some unknown reason it happened to be closed today from 11 p.m.... It's open 24 hours a day.

Very disappointing. Yes, we ate in the evening, but the waiting times were disproportionate. Added to this was the moldy bun underside of the McCrispy. When I complained about this, I was informed that it couldn't be mold... The burger was taken back, but the exchange was forgotten. Of course there was no apology or even compensation. The mountains of garbage are piling up. At least we won't stop here again...

unexpectedly nice staff and fresh burgers 👍🏼 the tray trolleys were also empty (I know it differently) even though the shop was full...

If I could give zero stars I would gladly do so. The Restaurant zur Goldenen Möwe is no longer that cheap! It's all the more annoying when you order two MC chicken and when you're eating at home you realize that the MEAT was missing. I called to let you know and ask for a solution! I was insulted and didn't get a word in edgewise... the explanation was there was a lack of staff! My answer was: we noticed that, the person who is responsible for the meat is definitely missing!!!! The friendly man couldn't handle that and hung up! I called through again and was immediately busy again..... let him talk and calmly asked if we could have a proper conversation, then he seemed to notice how inappropriate this argument on the phone was! Well: I was given an email address and was told to give a brief description and then get my money back! But unfortunately all the employees seem to have that attitude! I think it's a shame...... I just wrote another email today and I'm excited

Schrecklich …. Prüft bitte eure Burger , gern wird das Fleisch vergessen!!!!!! Schade …. Reden möchte auch niemand ! Nieeee wieder

Dirty and broken machines to order and the stool covers are also broken Food typical McDonald's

Orders were forgotten, the whole branch is very dirty, the toilets don't work at all!

I will refrain from visiting again in the future. McDrive closed, no table service possible. Not enough parking spaces available. Employees completely overwhelmed, 20+ orders waiting forever for your food. Pickup screen not working. This is the worst McDonalds I have ever visited. Of course, sauces were missing when we ordered and the order was packaged for take-away despite being eaten in the restaurant. Cleanliness was also terrible. If you haven't had food poisoning yet, you can feel free to pick one up here.

Exasperated, listless staff at the checkout, a shame...

Tomato slice on the window and table floor just dirty

Worst branch ever. Dirty. 25 minutes waiting time. Unfriendly staff.

What can you say about the food...it's just McDonald's...unfortunately the service was subpar! Of the 8 things we ordered, three were forgotten... when asked if we could still get a straw, the answer was "no, we only have some for milkshakes"... but that's true, they don't work for normal drinks either🤣🙈. ..the toilets were unfortunately very dirty so we decided not to use them...on the way back (approx. 6 hours later) we stopped by again to get a coffee for the way back...you have it In the meantime, I hadn't managed to clean the toilets, they still looked the same as they did about 6 hours before...

I wanted to order there because the glow in the dark glass was even available in the order. But then after ordering, an employee came and said the glass was no longer available. Nice to redeem the coupon in the app otherwise. They aren't even able to take something like that out of stock if it's no longer available. So I could have canceled the order and tried my luck somewhere else. And you can also sole the staff's shoes while walking.

Yesterday, around 12:30 a.m., we were there again after a long time to get something quick to eat. Placing an order went well. But it really looked like shit there yesterday. The garbage return station was over full and everything was already on the floor. There was also trash lying around the entire restaurant and it was very dirty. The same thing happened in the women's toilet. There was toilet paper all over the room. The paper towels were empty and the trash can was already overflowing. When another lady mentioned this to an employee, only the answer came. That they had so much to do and didn't have time for it. I think you should take the time to be clean, especially in a "restaurant" where food is traded

Dirty floor, germy chair frames. Cleaning once a month is probably not enough. Slow staff, maybe even understaffed.

On the way home we actually wanted to take the chance to get a glowing glass like it was offered in the app. But it wasn't available to choose from in the store. For some strange reason the billing from the last day hadn't been processed yet. That's what we were told by an almost screaming employee.

It's been a long time since we've brought our daughter something to eat and didn't eat it there because then we would have noticed that the petties were burnt and hard. Now just eat on site and then get your money back 💸 and complain to the manager 🤬. Nice staff 👍

Bad staff 10 minutes for 6 chesseburgers And tastes disgusting

30 min waiting time. You can't just leave because everything has already been paid for. Impossible!

Got things as gifts, honorable man 🤝🏻👀

Sometimes I'm really not sure whether the food is fresh. Maybe there should be an undercover investigation here. Furthermore, the tables are so dirty that I either have to clean them myself every time or ask an employee. Nothing happens by itself. Addendum months later: Last time I thought it couldn't be worse. And yet, it works! I had to revise my rating of 2 stars to 1. It's unbelievable what this McDonald's has become. It's so incredibly dirty! When was the last time this place was cleaned?! The food is underground! My burger was so hard and dry that you have to worry about breaking a piece of your tooth!!! Every time something is forgotten or instead of vegan nuggets you get normal ones. The bags for the vegan nuggets are also the same as the normal ones. So if you don't pay attention yourself, you're out of luck. For us, that was it. We have been boycotting your big, well-known competitor for months. Now it's your turn. It won't interest anyone, but maybe others will follow suit and a rethink will finally happen here. Do yourself and everyone else a favor and close your branch. I am so angry!

He does what he's supposed to. Classic fast food. The drive in is usually quick. The service is mostly friendly.

I've never seen such a dirty McDonald's, and after that you need a shower. Tables weren't wiped down, toilets were disgusting and there were lots of crumbs on the floor.

Disaster. Extremely expensive. Burger (€3.99) was extremely small and cold. Chili sauce tasted like it had expired, chocolate cake was dried out, Sprite was like water only with a bit of lemon flavor. Never ever again

Despite being open 24 hours, it's easy to close at 1am.

Is an MC as always it was neat and clean

What a dirty shop. Dirty tables and garbage piled up. Mc tastes even drier and blander than it did 30 years ago. Never again.

Dirty, germy, tasty. Getting worse and worse. I experienced several times that not a single chair was sittable because they were so glued together. Tables generally dirty. Toilets disgusting, disgusting. With every order (I mean EVERYONE!!!) something is forgotten. Plus extremely slow. Table service is not offered here. You stand forever to get your order. It's nice if you're there with children.

Great restaurant, clean, large and nice staff

Ordered coffee expressly to drink in the restaurant. Nevertheless, it came in a paper cup. Even when asked, it wasn't poured into a cup even though they were at the back of the shelf. Very annoying.

The tables were dirty, understaffed, no space, the upper floor was closed even though the store was overcrowded

Picked up two McToast Ham and Cheese yesterday morning and four hours later it all came out again... food poisoning at its finest. Thank God my husband and son didn't eat anything. When I read the other reviews, the health department should really pay a visit here.

Consistent with the other reviews Very dirty, whether in the entrance area, behind the counter or in the toilet Staff also very unfriendly if you order at night

03/23/24, 7 p.m.: Dirty lobby, bored service, slow and inattentive Fries, Curlys and BigTastyBacon cold. No thanks. With so little turnover, the lobby doesn't have to look like this. Catastrophe!

Cleanliness is not their top priority. In addition to all the garbage, it also smelled terrible.

Very bad.... What a branch, I can't think of anything else... Bad.... Very bad....

Well, McDonald's. Expensive doesn't fill you up and you feel bad afterwards too. Every kebab is worth more. Enough for the next 3 years. Only the Mc Café would be worth 4 stars if it weren't so expensive

Service and quality has dropped by 2000% in the last 5 years. Why should I eat there for these astronomical prices?

The service was quick, we got our food very quickly but the Bic tasty bacon was a case. I got stomach cramps the day after, right at 4 in the morning

Underground!!! How can you forget an order number and when it is pointed out to you, say “...it's not my fault” - maybe it's the guest's fault because he ordered or what!? NOT WORKING AT ALL!!! Then I forgot half of it... Maybe I'm a bit vulgar today but after today's underground experience I just can't help it. Sorry...I would sometimes wish for minus points here. Update: 10/2/22 We tried again in this branch today = same result. This time BigTasty Bacon was sold even though there was no bacon in the house. It happens that all the ingredients are there, but then this must at least be noted and not just hope that the guest doesn't notice or avoids reporting it because of communication problems with the employees. In this case too, criticism (at least from some employees) can be handled poorly.

Essen lecker. Schneller Service

Like everyone. But it is the first one I have visited in Germany and I liked how it is set up.

The food is not great. Bathrooms in very poor condition. We can do better.

The food came quickly. The staff were friendly. Tables and floors were dirty and sticky.

A McDonalds with 2 floors. Quiet above and bustling below. Otherwise like all McDonalds.

Very friendly staff. Children's play area wasn't really clean

The experience I had here today was terrible! I had to wait more than 30 minutes for my “take away” order. All of the displays we ordered didn't work!! I am more than dissatisfied! Never here again!

First visit from us. Were only on the ground floor. The impression was clean. The tables were clean. Will definitely come back again...

Personal überfordert. Tische werden erst nach hinweisen gereinigt

Anscheinend möchte man in dieser Filiale das Essen noch beim Verzehr kühlen. An den Sitzplätzen ist ein Essen ohne Jacke quasi unmöglich. Man friert sich den a.... ab. Mit Kindern gehe ich da nicht mehr hin

Das Personal war teilweise mit einfachen Fragen überfordert hielt es nicht für nötig zusagen das Erdbeershake nicht gibt sondern gibt einen einfach irgendeinen war mal besser da

Leider absolut befristet, weil der McDrive zu ist... Wertvolle Zeit verschwendet auf dem Weg

Hab eine Cola bestellt und Eistee kam an

Manchmal wartet man hier extrem lange und manchmal ist alles perfekt. Die Leistung schwankt immer wieder.

Große Filiale über zwei Etagen, nettes und freundliches Personal, schnelle Zubereitung, Essen wird an den Tisch gebracht. Filiale ist sauber und aufgeräumt, ausreichend Parkplätze, zum Teil auf dem Gelände eines Kfz.-Händlers.