McDonald's in Potsdam

Today, January 7th, 2026 at 3:08 PM, I wanted to place an order, but your older employee completely ignored me. I suspect she might have just had a bad night's sleep or was overwhelmed by four customers 🙄???? Really bad?

The fries were lukewarm to cold! The mayo tasted strange! It might have been Sakat mayo! The drink was forgotten! This is not McDonald's quality.

A bad McDonald's. The staff are slow, the menus are incomplete, and the maximum cash payment is €50. Otherwise, you're out of luck. I'm only giving it one star so I have something to write!

Absolutely terrible! You order a McDonald's meal and get a Smart Meal. Things are constantly forgotten, and most importantly, nobody there speaks German.

The drinks machine has been broken for ages. You get stale bottled Coke, the staff doesn't speak German, checks your order immediately and even tastes it, and they apparently don't know the difference between chili cheese and regular cheese. The 9-piece nuggets regularly only contain 8 pieces. Anyone who eats at McDonald's knows what they're getting into, but this place is an extreme example in every respect.

It's fine, just a station poppy.

December 22, 2025, around 10 p.m. An Indian employee, very fast, hardworking, and friendly. Try finding a German who can match that level. Top-notch!

The worst McDonald's I've ever experienced. No matter which burger you order, it's either lukewarm or cold. Unless you're incredibly lucky and they have to make some more. Unfortunately, that's rare. And all for these prices. Not recommended.

I really don't know what to say... I only had one pickle on my cheeseburger, and that was just the end of the pickle, and as a final touch, there was a hair in it.

Bro, they're serving drinks from plastic bottles 💀. The staff can't speak a word of German. I wanted to order different burgers that they didn't even have. How is that even possible?

Really bad for a McDonald's, and bad for everything else too. I wish I could give zero stars, like the ice cream machine that didn't give me any ice cream :(

One star for the McSundae. Zero stars for that specific McDonald's and -3 stars for McDonald's overall. There's a Burgermeister just 100 meters away in the train station; your money would be much better spent there.

Late one evening, I waited over 10 minutes for two burgers and missed the train, even though there was nothing going on. Paper was somehow wrapped around the burger. Half of the entire menu is unavailable because it's sold out.

Macces, of course. The guy who brought us the food was really nice. Otherwise, everything was as usual. The restroom was clean.

It's just a train station McDonald's. But the service and quality are top-notch, just like anywhere else. What a problem everyone has here.

There was one chicken nugget missing in my twenty-pack

Hello everyone, Where should I even begin... I was greeted with the "yogi" (hand in thong and a strong sniff). The manager at the cash register cheated me out of my change and refused to correct the "alleged fake fries." In the kitchen, rats were fighting over dropped fries. In the restroom, I found the fruit of a balanced McDonald's diet – the entire flush toilet had been vandalized, and one had deliberately placed on the toilet seat. Disgusting, but the worst is yet to come! Literally, because the prices are astronomical. Roughly estimated, the real stake for my beloved Rojal TS is around €1.42, but it's sold for €5.99. So, when I was extremely angry and about to pay, I discovered that the payment terminal was covered in sweet and sour sauce. I also noticed sauce residue on my junior's pants after sliding down the kids' slide. P.S.: The entire store smelled strongly of sweat! Carpe diem and see you soon!

Waited 15 minutes for a Big Mac.

Worst burger I ever Had in my whole life

The customer service is just awful. I asked for a latte match and got a latte, and I ordered a double cheeseburger and small potatoes and only got one small potato. When I went to change, I was told to eat what I had!

20-square-meter establishment. The saleswoman was looking at a mobile phone, a table, and a floor covered in debris. A Coca-Cola bottle was half-open and warm. I had to ask for a new one from the refrigerator.

It's dirty, the employees are unkempt, the burger tastes awful, I returned it, and they gave me an even more awful burger. I've been to many McDonald's, and this was by far the worst, most unhygienic, and most disgusting.

Yuck, that's not possible with the mcs prices today to give a burger from yesterday, at least that's what the salad looks like, the bun was already hard, it was so old, ugh, that's rather disgusting

Small, app coupons not all applicable, always very crowded, we don't like the atmosphere.

This McDonald's is the worst I've ever been to. The employees were nice, but beyond unkempt. All the equipment was broken. Drinks were poured from bottles into cups. The cheeseburgers were absolutely burnt, hard, and dry. They were fried black beyond recognition. The chicken burgers had obviously been sitting there for a while, as the buns were completely dry. The freshly made TS and Big Mac were okay. The fries were cold, dry, and unsalted. Inedible. 👎🏻 Once and never again. How can a chain like McDonald's run a store like this? They absolutely need a food inspection.

Burgers made a while ago, fries aren't the ones they serve at McDonald's, and they didn't have any cold drinks or ice, so they give you one from a warm, open bottle. It's mind-blowing.

I went there Saturday night for two cheeses and a chicken burger. It gave me a stomach bug.

This food is just disgusting, the meat tastes way too soft and the cola just tastes like nothing. It's very unkempt and dirty here, I unfortunately can't recommend it

Everything was fine but it was a complete disgrace that I didn't get any smarties with my McFlurry because they only noticed afterwards that there were none left.

The staff wore dirty clothes and worked without gloves. I don't recommend it.

You take a voucher for two classics of your choice with several burgers to choose from. I can only choose two: Mc Chicken or Bic Mac. Why does it say "choice of burgers" with different burgers?! I don't think it's okay. We won't eat here anymore.

8:30 p.m. .....3 guests Cold and soggy fries, lukewarm chicken burger, and an enormous amount of chili sauce It seems McDonald's doesn't need it here 😕

The food wasn’t tasty, i ordered a big Mac big size and i got the small size smaller than any other franchise in Berlin….and they tell me this what we have. i payed 17€ for nothing …. i regret it.

Worst Macdonalds in the world. The food tastes horrible 😕 The chairs are not comfortable. The tables are annoying. The service is as good as a DIY project. And the waitress was crying for no apparent reason.

McDonald's has never been this bad. The fries are cold, dry, and unsalted. The Big Mac, cheeseburger, and double cheeseburger were cold and tasteless. If I could give this place -5 stars, that's what I would rate it.

Absolute disaster, repeatedly burnt burgers .. no more desire to go to the shop

One of the smallest McDonald's places in or around Berlin. The choice is as tiny as the place, and they seem to somehow "save" on being nice and polite, unlike many other such places, which I do like and appreciate.

Food is ok. Just cheap McDonald’s. But the staff, wow, that was amazing. One man looks like he doesn't wash and shouts at others. Unacceptable.

Today around 12:30 p.m. my son went to buy a Happymeal with his grandma. To my greatest astonishment, grandma had to pay over €25.00 for it. She also did this despite not knowing the actual price of the Happy Meal. It is incomprehensible to me how the service person came up with this amount since nothing else was ordered. It is a good example of how the ignorance of an elderly lady who wanted to please her grandson was coldly exploited. I recommend that everyone who orders here check their receipt to avoid unpleasant surprises.

Very nice service; fast service; Very high quality and tasty food for McDonalds standards; When you order, the food is warm and you can't burn yourself.

The staff was unfriendly, the food was dry and improperly prepared. I was given raw food.

NO WAY I ate there yesterday and today I'm throwing up every 30 minutes all day long

Unripe potatoes were brought, my friend got a dried out burger and the service was unfriendly.

Rarely friendly staff when you're already being blamed when you're ordering, how do you address the staff as a customer, but even if you have such a big face and I'm greeted disrespectfully when I'm ordering, I guess I have the right to say what I think of the staff. McDonald's can be closed completely if you don't have customer-friendly staff, so being treated as a customer like nothing goes too far

70% of everything that other McDonald's have is missing, but everything is fine

There was a condom in my food. Greetings

The staff was extremely unfriendly. I received something different than what I ordered.

Very unfriendly staff and the order was wrong

A really nice little McDonald's

Very bad service and bad behaviour by staff I just asked for one extra cup to drink cola but they refused to give it. They don't even give the cup then I said I will pay for it then she was not giving a response to me. It was a very bad experience for me. Don't eat from this place

Bad, the drinks are simply poured out of bottles Terrible

Workers were preparing burgers without gloves. It really disgusting what I saw there.

The orders are forgotten and everything is papery

Warm coke - yesterday's burger - unfriendly - disgusting - thanks for nothing

The drinks machine has been broken for months (they serve bottles, but you can see that nothing is being done), it always feels like 1/4 of the already reduced range is sold out and, just like at McD in the Sterncenter, you get ripped off with the Monopoly promotion (2 instead of the guaranteed one 6 lots because no promotional packaging is used the entire time)

Ich wollte mir einen Burger kaufen, da war ein Verkäufer mit kurzem Hemd da sein bauchspeck zu sehen war. Er war sehr unfreundlich und sagte das er der Chef ist . Also nie wieder

Very unfriendly staff and they took my points and gave me nothing now I have no points and no food

Food ok. But in other mc's I don't get spit on...hope that changes hahah

Apparently open until 11 p.m. When I arrive at the train station at 10:45 p.m. it's usually already closed and dark. Last week there was still someone there, but I wasn't served anymore. Then they should honestly write in 10:30 p.m.... Luckily there are other friendlier restaurateurs in the station.

Unfreundlich Mitarbeiter und schlechte Qualität des Essens. Der Laden nimmt an keinen Aktionen teil und hat ein kleine Auswahl.

You get meat nuggets if you order plant based...

Food hard as cardboard and cold here the holding times are not observed. No one cares about hygiene. 0 stars and never McDonald's again

The service leaves much to be desired

If you want to be ripped off, you can go there.

If you like staff who are in a bad mood and are unfriendly, this was exactly the right place for me. For me, who rarely goes to McDonald's, it was a really negative experience that I won't have again.

There is little choice, just the normal things for a small McDonald's

Worst burger and service. Drinks without gas (how!?).

Der schlechteste MC Donalds ever! 2 Hamburger über 4 € , kalt,vertrocknet einfach ungenießbar! Normal hätte ich die zurück gehen lassen, aber wir hatten es eilig und mussten weiter! Wir kommen nicht aus Potsdam, hatten hier Urlaub gemacht.

Tiny. You have to wait in line for a long time! The things will only be brought after 10 minutes. Extremely unfriendly employees who can't even speak German. And an extra complaint to the branch manager. He is extremely unfriendly and cheeky, he ignores questions while you are standing right in front of him!! Has nothing to do with a branch manager.

Shabby shop in the train station

Just been there: friendly and super fast - food warm and good 👍

Horrible.. Almost if I don't laugh.. preferably 0 stars

Worst food and very bad service!

Unfortunately it was closed on July 16th, 2024 at 9:20 a.m. with no information for customers. If you went in you were thrown out again. Employees are simply listless

... they don't even open on time here, quality is absolutely not recommended

Unfortunately, extremely long waiting times. Often not fresh and cold.

I think the store itself is very good, but it could be a little bigger!

Friendliness? I'd rather talk to my colleague in the kitchen. But it does NOT require gloves. That was nothing. Better go to the many other stores.

Cola warm and non-carbonated. After my little complaint and waiting 5 minutes I got a new one. Warm again and non-carbonated. Burgers were below average, didn't have time to complain again...

Absolutely not recommended... I ordered a large chocolate milkshake and got such a strange pörre... It looks like a vanilla shake but it doesn't taste like it at all. The store itself is also absolutely run down and dirty... The McDonald's logo has a really thick layer of dust on it. Even the menu board looked really germy and demolished. Worst McDonald's I've ever been to 👎🏻

She didn't take things for me, just talked to a man. I had to wait a long time

The store is supposed to open at 7 a.m. - the doors are still closed at 7:30 a.m. You will be treated at the lowest level if you ask if you can get a coffee. It's the same drama every time!! Then the store should open later or the staff should be there earlier! There is also disgustingly unfriendly and unhygienic service there. You can definitely lose customers like this!!! I'm fed up "and drink my coffee somewhere else" (to use the words of the McDonalds staff).. Really the very last thing!!!

Not the best Macdonalds in the world.

I got ice-cold burgers and the service from this old man at the checkout was terrible. Stupid comments and disrespect to the people who pay his job. I wouldn't recommend this McDonalds even for emergencies.

I ordered mayo and didn't get any mayo. Had to wait 5 minutes and the workers are rude. Instead of vegetarian nuggets, I put normal nuggets in a McPlant nuggets box. Manager very rude

Stale, stale, stale. Stressed staff, cash only.

Very good, good service, good food, not bad

The seller has racist views. That homeless looking man

The man with the beard at the checkout that everyone here complains about is overly friendly, quick and experienced. I like to come here because of him.

Works for a quick stop! The staff is usually pleasant and the wait time is quite short.

Opening hours are incorrect. Closes much earlier.

Disgusting service from the old man at the checkout! After we finished eating, we wanted to spend some time in the store and were aggressively thrown out of the store by this unhygienic, disgusting worker at the checkout with a “piss off.” This takeaway is a disgrace for a McDonalds

Sagt schon alles. Ist aber halt am Hauptbahnhof

Cool man and fast delivery, still terrible food tho

This place has more 1 Star than 5 Star and I don’t think I need to say more about this place. Poor me.

Unfassbar unfreundlich Diese Frau An der Kasse meinte Wir haben keine Pommes ich wollte Einen Copun über die app einlösen Und habe gefragt ob man dann einfach die pommes mit etwas Wechseln kann Sie meinte Ich Wechsel gar nix ist doch eh billig genug oder kannst du Dur das nicht leisten Ich habe mir dann ein burger geholt und er war kalt Und Einfach Schnell Gemacht Unfassbar Unfreundlich und Freches Personal der Laden ist dreckig und Unvorbereitet und das Essen ist zum kotzen Hole mir lieber dann was von burgerking

Normaler McDonald's, man kennt ihn nicht anders, man bekommt die Bestellung sehr schnell, dafür sind immer nur wenige Plätze frei.

An sich ein sehr schnelles Fast Food Restaurant aber heute hat es mir gereicht. No joke wir haben sehr freundlich versucht was zu bestellen aber die Kassiererin hat dies abgelehnt. Nach sagen was man haben will einfach ein Blick in die leere. An sich nichts schlimmes aber die Soßen und die Getränke die wir bekommen haben waren die falschen. Statt Scharf und süßsauer haben wir drei mal Curry bekommen mein Getränk wurde einfach geraten(war falsch). Ich bin zu tiefst enttäuscht vom Personal. Die Pommes die dazu noch gekommen sind waren einfach nicht frittiert. Also hut ab für das gefallene Fast Food Restaurant. Müsst ihr wissen ….

Was für ein Personal. So etwas freundliches habe ich bei McDonald noch nicht erlebt. Respekt an die beiden die jetzt am arbeiten sind. Super

Sehr gutes Essen und sehr nette Bedienung