BK-Gastronomie GmbH in Potsdam

The food was good, but with a burger you could see that the salad was definitely old. Cleanliness in this branch has never been good and not this time either. The men's toilet was closed and the disabled toilet was not clean. Whoever designed the guest room - please don't do that again. The interior looks cheap, the QR code stickers can also be changed if they come off the table. Why the big empty space in the middle? You feel like you are watching from all sides while eating.

A mega disaster, you get thrown out here at 10 p.m.!!!!!cold burgers and cold fries are all a terrible thing here 🤬

At 9:30 p.m., when we were just about to order, we were already informed that closing time was at 10:00 p.m.... It was also handwritten on the door when we arrived, but good. Originally sat was 1:00 a.m. and according to Google it was 2:00 a.m. Our answer to the 10:00 p.m. notice was that there was still half an hour left, there was only a shrug of the shoulders. As long as we had to wait for the food, it's no surprise in retrospect... because there was also cold food to round it off. Conclusion for the owner of this Burger King, no feel-good factor, nor edible food. If necessary, think about it, so no positive feedback from me here, nor a recommendation.

Burger King is ok so far, the food was good. The service, you had to wait until you came

I have eaten there 4 times this year. And every time I had to go to the staff and complain about the burgers. Then I got new burgers and they looked just as disgusting as the ones I complained about. Why don't the burgers look like the pictures on the order overview? It's just disgusting what they produce. Unfortunately only employees with very poor knowledge of German. Close the store and never go into the restaurant business again. You should be ashamed of yourself

Waited 15 minutes for food. Fries were limp and undercooked.

Last time nuggets were missing - there were 4 in the bag instead of 6. And this time the drive counter wasn't manned, the man told me to go to the window and there he said I had to come in... Otherwise there is always a sign on it

Ordered at the machine at 6:34 p.m., the order was ready at 7:02 p.m. And it wasn't a big order. Disappointing time management for a FAST food chain

I liked it, that's the main thing.

Waited 15 minutes, food cold. Staff moves at a snail's pace. Draft in the store, not a good place to eat. We were very dissatisfied.

Staff was friendly, order was prepared quickly. There are now also order terminals. Update We were there today with family. First a burger was forgotten to be prepared, then when we went to pick it up they forgot it again. When my husband and child were already finished and wanted to finally get my burger, it was one without the extra cheese and was already quite cool. We've been here now and then, but that was probably the last time, as the quality of the food and the friendliness of the staff have declined significantly. Too bad!

Usually not enough employees at the counter. They are then unfocused and make mistakes when ordering away from home - burgers are missing or are the wrong ones. Mistakes can happen, but not with frequency. Otherwise the quality is okay, when you eat in the restaurant everything is hot and fresh. The delivery service is rather underground. Update 02/03/24: Picked something up again after a long time. It was full, several customers had questions about missing products, and we were also missing a cheeseburger again. There were 3 women at the counter, which is full, but the service is still not good. Update 10/3/24 And again a cheeseburger was missing from the King Jr. Box. I checked everything else, but didn't open the box. Saw at home that there were only fries and no cheeseburger. So open and check everything upon receipt.

Not worth it. During the week at lunchtime there are too few staff, there is a backlog with up to 20 outstanding orders, drive-thru always has priority for some reason, bearded kitchen employees without hair or beard nets prepare the orders and the shop is completely filthy. Sticky tables, trash on the Biden, full tray return carts... Terrible.

Was there today with a colleague during the lunch break around 12:00 p.m.... One person for: checkout, drive-thru and goods issue. One person: In the kitchen. With 3 orders in front of us, we waited a good 15 minutes. During this time there was a queue of around 14 people behind us. I have no idea how long they waited, but it has nothing to do with fast food anymore. Classic mismanagement. But the whole fun was quite expensive and parts of it were slapped together rather carelessly. For example, only 2 jalapenos on a burger, almost completely forgetting the sauce and then charging around €4 is too adventurous for me. On the positive side, it can be emphasized that the parking lot is reasonably large and the furnishings appear to be of quite high quality. Vouchers are also currently being accepted here (September 2024).

A typical BK. Both times we visited, the garbage receptacles were full and not emptied during our dine-in visit.

The shop is a normal Burger King, the service is friendly. However, the menu navigation at the ordering terminals is “subterranean”. Unfortunately, pretty pictures aren't enough; it takes forever to get through to ordering a burger. ☹️ Be careful when ordering away from home, you really have to check the contents on site. This is the second time we've had an annoying surprise at home. Unfortunately it wasn't what we ordered and considering the prices 😱🤮🤮🤮

Why can't you train your staff? And learning a little German wouldn't be bad either. I definitely won't place my order in English! The DriveIn staff hasn't understood German for three months. New staff is ok, but a few requirements have to be met. Just sickening... Thanks to their incompetence, I only ever paid 6 cents with EC for my last orders. :)

Always tastes good. Sometimes a bit crowded. Unfortunately it is also the only BK in Potsdam. Price-performance much better than the competition.

Everything's fine, the music is a bit annoying and for fast food it could be a little quicker

Were here today...all the coupons that are valid until September 6th, 2024 are not working on the grounds that the prices have risen....?what kind of rip off is this...the Burger King app doesn't work with it either same reason! To top it all off, the final order was not complete!!!! Could it perhaps be because no one there speaks German properly? Not even the manager was able to explain it to me because he only speaks broken German.

We've been here several times and have never been disappointed. I think the taste is very good and the hygiene is also good. I don't know the toilets.

Very dirty, service unfriendly, tables also very dirty and dishes returned were overflowing with some lying on the floor. Overall the shop was once good and now no longer recommended. It doesn't deserve this star, shame on you

Waiting time was fine but what bothered me the most is that we ordered things with special requests such as without salad or were not fulfilled. We also added paid special requests for some products and paid for them but didn't receive them, which meant we wasted at least 5 euros So please change something about your poor service or if you don't feel like working on Sunday and therefore don't do it properly, look for another job

Avoid. Dirty outside tables (all) ,no soap, no toilet paper.... Disappointed

Worst Burger King we have ever visited. I've never been overcome by such disgust.

Unfortunately, king salad was anything but fresh.

Orders not complete, no one answers the phone or even bothers to reimburse the missing items. Bad employees (at least when it comes to delivering

Complicated ordering on the terminal server... With the BK app

I don't know what to say. Everywhere at Burger King the churros come with cinnamon and sugar in a separate bag, well here it was sprinkled on top for me, who has an allergy, which is very stupid because I paid and now I can't eat them It's a shame about the food because I have to throw it away and it's a shame about the money wasted I always thought that there were uniform guidelines everywhere

Food was okay, like everywhere else in the BK... it's getting more and more expensive, the two of us paid over 30 euros... we sat on the terrace. Tables were not clean and benches were broken. The highlight were the rats that always ran along the driveway... Info to the staff, they already knew...

This BK has deteriorated considerably in recent years. If I have no idea how to do the ordering machines etc. and then I ask, then I expect someone to help me and not dismiss me. Basically service disaster. Eat lukewarm. If you don't feel like it, then close the shop and that's it.

This shop is the last one you always have to check your order and the closing times are a joke 20 minutes before the shop closes

I recommend checking your order on site. We were missing 2x fries and various extra-paid sauces. Very annoying.

Friendly helpful staff. Quick service. Fresh burgers

Using the app was absolutely amazing. Coupons are misrepresented and calculated incorrectly and strangely. Otherwise I would like Burger King. But that ruined it for me for now. But it was still tasty.

Staff understands neither German nor English. Absolute disaster to order there, especially at the Drive Inn.

The toilet smells so bad that you have to hold your breath when you pee and then you only smell like pee because of the bad air. God, how disgusting. Why the health department doesn't intervene here is a mystery to me.

Definitely it's a junk shop! Yesterday's food, I've never eaten so disgusting at Burger King. People think about your children too. It can cause dangerous food poisoning. Greetings to the shift manager who hid in the toilet.

Burger was good. Generally too salty, the fries and probably the burger too. Dirty tables and tray trays are not emptied.

If you want to give in to your fast food cravings, please go to the drive in! Food in the drive-thru is usually according to the order and tasty. Things are different when you order in-store. There are often mix-ups or incorrect orders. Annoying . The vegetarian alternatives are great!

The service is underground. We had to wait forever and it was only after complaining that our order was finally processed. People who ordered after us already had their food. Then we got the wrong burger and extra requests (cheese and tomatoes) were paid for, but were missing. The tables were all dirty and the drop-off carts were super full. The branch cannot be recommended at all.

So far no order has been complete, unfriendly and incompetent employees, food okay

Real juice shop. The ice cream machine has been broken for months. How about a repair? Always the same thing for years...

There are better citizens of King

Very tasty, better than McDonald's

The waitress didn't understand me at the drive-in counter and had to wait forever for my food. Probably 15 minutes and then it was the wrong one

Ordered around 9 p.m. and canceled around 10:30 p.m

Extremely unfriendly staff. Absolutely not suitable for older people and probably not desired.

Food is just typical. The place is also suitable for families. Playground available, order via self-service. What I didn't like was that I was actually processed on site like an order number. Yes, you don't have an easy job, but smile or at least say the number when the food is ready. Every machine now talks to me. You'll definitely get that too. Don't just slap down the order and hope that the customer sees their number and finally leaves. It wasn't a nice experience. Unfortunately the golden M looks better.

Brother, I specifically asked if it was a plant-based burger. They said yes, but it was meat-based. I betrayed my faith, thank you 😡

I've gotten used to the fact that a bag of ketchup or mayo is missing from BK or McD when you order out of the house... but the last time I forgot one of the three burgers I ordered and the last time there was no cheese at the Whopper, even though that was the case ordered and paid for. Being able to read doesn't seem to be a recruitment criterion. In other branches, however, sometimes something that was ordered is missing. You usually only get it when you get home. There seems to be a system in place, but there was never too much in it, not even a straw.

Very helpful and multi-faceted animal nutrition expert on site. This helped a lot without medication after professional advice.

Took forever…really unbelievable for a cheeseburger and ice cream. Tasted old and cold. The ice cream, on the other hand, was more like a soup… Cannot recommend this Burger King…disappointing.

Cold burger, fake fries and the toilets are locked at 10.30pm. Two thirds of the seats are already blocked. This has never happened to me at BK. And the branch is open until 1 a.m.

First of all, one star is already too many. Today I visited Burger King at 10pm and was extremely shocked by my stay. First I encountered an unfriendly employee (older gentleman with dark hair). At first it started when there was no answer when asked for sugar, but only with hand signals. I then discovered that although the opening times were stated until 11 p.m., the seats were already closed at 10 p.m. When we wanted to sit down with our food, he told us bluntly: “Don’t walk here, it’s clean.” Please keep in mind that it was 10 p.m. and the changed opening hours are until 11 p.m. It was frustrating that I had to finish my meal in a hurry just because the seating closed early. Overall, my visit to Burger King was a disappointing experience that I will not repeat.

Tables were dirty, the return containers were overflowing, the toilets smelled like no one had cleaned them in ages... Not recommended

I have never received such unfriendly service!!! Plus the burgers were almost cold!!!

The first time in a long time that the food at Burgerking tasted good. Warm burgers and nuggets that tasted better than anywhere else. Service was nice, couldn't help me with the app coupons and a regular fries and 5 nuggets instead of 6 were packed at the drive inn. However, after speaking to them afterwards, everything was resolved. Recommended.

Waited 18 minutes at the Drive Inn counter. Where did you get this staff from? Where is the old staff? Furthermore, the food was always very good here. Today I felt sick after eating the burger. So this store has gone down a lot. I don't recommend eating here anymore.

Pooh! Fries not cooked through, bread stone old, double burgers are sold as single ones. Never again.

The team on site was visibly overwhelmed. The food was cold and I had to wait 15 minutes for it.

After 30 minutes of waiting we finally got our cold dry burgers and our super soft fries. The tables in the store are dirty as are the toilets. The only thing that was good was the slide for our son. This Burger King is definitely not recommended.

Expensive service desert! The prices are higher than ever, no service, only an order terminal, coupons don't work, no one responds to questions at the counter

There is enough staff. Fast food takes on a new meaning at the slow pace. In some locations they say quality takes time but waiting for an hour is crazy!

They cook very slowly, we waited 50 minutes for our order!!!

After a frustrating encounter at McDonald's, where I was rejected in the drive-thru with my e-bike, the warm welcome and first-class service at the drive-thru of the neighboring Burger King was a real relief. :) The team at Burger King impressed with their friendliness & fast, efficient service, which significantly brightened my day. This experience shows that Burger King values ​​customer service, whether you arrive in the car or on your bike. An exemplary customer service that will be remembered!

One was already closed, even though the internet said it was still open, and the other store only had chicken, they should be ashamed of being in the capital

Vhalla, is only open until 1am.

I waited at the drive for 25 minutes, Food was cold, the employee warmed his hands with the burger in the waste zone. Dirty and no one understands you. And now I can't get off the toilet. Sorry, it's better to drive past there.

An incredible 43 minute wait! We would have preferred to leave after a certain amount of time. But we had already paid thanks to the great machines. I am shocked. The quality is also rather poor compared to other BK stores. Just avoid the store :(

Actually 0 stars, the food was just disgusting, the staff didn't understand any German and the cleanliness left a lot to be desired. Clearly a case for the health department. The store has seen us for the last time.

The store is pretty messy. The burgers are very dry because Burger King uses sauce. There is no service because the employees cannot speak or understand a word of German.

Tastes better than McDonalds......

After 20 minutes on the drive with only 2 cars in front of me, my hat string burst, as lame as the team is working there, they should do something else in life but not work in a fast food restaurant. I've never experienced anything like this before

This branch has slacked off so much. The food is disgusting, the burgers are always cold and the fries are soggy. The staff doesn't understand German and therefore makes a lot of mistakes unfortunately. But still makes an effort. If you want good food you should go somewhere else.

Tasty, clean, fast and atmospheric Convenient parking Nearby there is a car wash

Burger King typical look of the store and the standard product range is offered. The staff is very quick and friendly and the food was freshly prepared.

Good parking situation. Only the machine orders are underground. I like burgers and chicken nuggets better than the competition.

The work of a system caterer is not always easy. Constantly changing guests, constantly different tastes and constantly breaking equipment. I can no longer grasp it. Last year and today more in the premises of the Burger “King”. Every time the employees have to be annoyed about striking / non-functional devices and pass this on to the guests. Why a shake machine is not replaced is completely beyond my understanding. To put it another way, it gives the impression that the employees have no motivation to clean the machines. I can't explain it any other way. I very much doubt whether this is customer-oriented service. That was the last time I gave this Burger “King” a chance.

Service unfortunately not very good! Ordering exclusively via a terminal...that's fine in itself, but if you have special requests (no tomatoes) you hardly get any help...food was ok, but was much better...

A very average BK in every sense of the word. The burgers are usually a little more sparsely topped than elsewhere. Otherwise, quickly and reliably, without forgetting anything. Nice personel

Waiting 45 minutes is really tough. Food was still very good.

Only received half of the order - 2 fries + sauces missing. A pity.

Terrible. Cold burgers without sauce. Big order wrong... tables dirty... no help if you want to wipe something up...

Unfortunately, the restaurant is declining in everything. I have always been satisfied over the years. Today the blow hit me. The ambience is just dirty. The floor was so dirty and there was leftover food everywhere. There wasn't a single clean table and I'm not talking about minor dirt. I'm not above doing that and I clean them myself without any problems. But this time they were screwed. Both the seating options. From grease stains to dried up sauce stains on tables and seating. The food is only served cold and the burgers look impossible. You either get brown lettuce or hardly any lettuce at all. You look for the sauces on the burgers and the meat looks anything but appealing. The burger is literally just thrown with ingredients and what's left on it stays on, what goes wrong stays there. This is what the burgers look like and they don't take any effort at all to make. And they just look impossible and like gibberish. Before we left the restaurant just before 9 p.m. (The restaurant closed) an employee went around with just a rag and used it to roughly wipe down the free tables and then put the chairs up. Without the tables being thoroughly wiped down and the cloth washed out. The seating, which was also very dirty, wasn't wiped down at all. I was very lost for words today and was very dissatisfied.

I had to order at the machine, it was too complicated for me, so I left. Ordering at the checkout was not possible. That was the last time!!!

Unfortunately disappointing this time. Order was only half correct. Unfortunately, it wasn't until I got home that I noticed it. Annoying... Everyone makes mistakes but not the first time.

Hygiene wird da anscheinend sehr klein geschrieben!!!! Lebensmittelvergiftung 🤢 nieeee wieeddeerrr!!!

The SLOWEST fast food restaurant in this town. I ordered ahead, was the only one in line, and I still sat for 10 mins in the drive thru. 🤬

Personal freundlich und zuvorkommend Top Qualität und Quantität Atmosphäre gegenüber Mc Donalds 100%Besser

Schnell und freundlich, allerdings die Sauberkeit lässt zu wünschen. TOILETTE schmutzig, das Abstellregal übervoll. Wenig Personal.

Es gab nur Frittiertes Essen und die Bestell-Pointer waren außer Betrieb. Sind dann woanders hingefahren.

Der Burgerking ist sehr ungemütlich eingerichtet. Der Service lässt nach. Als Kunde muss ich nun selber mühevoll und langwierig auf einen Touchscreen zusammensuchen. Ich wollte hier etwas Wartezeit verbringen und einen Kaffee trinken und etwas halbwegs gesundes Essen. Außer Burger gab es aber nix. Das kriegt die Konkurrenz mit dem M im Namen klar besser hin.

Diese Filiale ist einfach schrecklich... Das Essen ist immer alt, und das Öl ist genauso alt wie die Filiale selbst. Man riecht schon, bevor man reinkommt, wie alt das Öl ist. Nachdem man den Burger isst, bekommt man Bauchschmerzen und liegt einen Tag im Bett

Kalt und durch die Lüftung laut. Mit essen Bestellung und machen ging alles fix

Naja, wer auf lauwarme Burger und Pommes steht, isst dort genau richtig.

Einfach nicht heiß die Burger.....warme Masse aber weder bei McD noch BK ist das wohl möglich wenn man nicht direkt neben dem Grill steht . Pommes 1+ dafür !! Heiß und knackig Ambiente viel gemütlicher als Konkurrenz, nicht so grell und keine schreienden Kinder

Hier ist immer irgendwas. Entweder geht der Sprechfunk nicht , das Personal kann kein Deutsch oder die Shakemaschine ist kaputt.

Hatte leider einen riesigen Hunger und war echt froh etwas zu essen. Jedoch wenn man für Ketchup und Majo bezahlt wäre es schön wenn das dann auch auf dem Tablet ist. Die Cheeseburger waren trocken und die Pattys sind kleiner und um eindrittel dünner als früher und das für 2.99 € das. Stück 🥺🥺🥺Bin echt enttäuscht war sonst gerne hier ! Spare es mir gehe woanders essen nur der Kaffee war heiß 👍 Arbeitet echt daran sonst kommt bald niemand mehr!!!

Sieht recht sauber aus, aber mit Fastfood hat das nicht zu tun, wenn man fast 30 Minuten aus dem Essen warten muss