Casino Golm widynski & roick in Potsdam

We ordered takeout and were the only customers there. Everything about the order was wrong. Iced tea instead of Fanta, small fries instead of large, 2 of the 4 burgers were wrong, and the worst part: instead of a plant-based burger, there was just a regular crispy chicken burger, which is great if you don't want to eat meat. It felt like we just got whatever was left, since it was 45 minutes before closing time. That's just unacceptable. I've never experienced so much wrong anywhere else.

The island café scores highly with its beautiful location. The table service was distracted and not particularly polite, but the counter staff was. The food was clearly lacking in freshness. We removed a lot of wilted leaves from the salad.

It's a shame... the food was cold and the staff unfriendly... but I hope it was an isolated incident... but the ambiance is simply beautiful... the rest can be improved.

I never normally write reviews. But what we experienced at the breakfast buffet today was so bad that I can't leave it uncommented. The two of us arrived, in a good mood and hungry. At the entrance, we politely asked if we could sit down – the answer: "Yes, of course!" Nice thought, but unfortunately, the service mentality ended there 🥲 We sat at the table for about five minutes, no one came, no explanation, nothing. So we went to the buffet and asked if we could help ourselves. A waiter showed us where the plates were. So we got our food, sat down again – and then came the big moment: Another waiter rushed over to our table and lectured us in an accusatory, passive-aggressive tone that we "should let them know first before going to the buffet." After that, he simply turned around and left us pretty speechless, because that's exactly why we'd asked twice. After this "service conversation," we had absolutely no desire to eat anymore. The food itself was good, with a fairly large selection and freshly prepared. For me, a good meal also includes service that allows you to fully enjoy the meal and go home satisfied. Unfortunately, that wasn't the case here. P.S.: My juice glass was sticky, and I didn't enjoy drinking from it at all 💀

A nice place to eat, Bavarian cuisine well done