I'm very disappointed. I ordered a salad bag with fries and specifically asked in advance if that was possible, and was clearly told yes. But the bag was delivered without fries.
When I subsequently asked why the order had been delivered incorrectly, I was immediately yelled at and not given a single opportunity to finish. I tried several times to explain that I had explicitly asked in advance and had received a clear promise, but they simply didn't let me speak.
The behavior of the store manager was particularly negative. Instead of taking my concerns seriously or finding a solution, he loudly interrupted me, shouted at me, and refused to give me his name. My request to speak to the manager was rejected, claiming he wasn't there. I was then told that it was "forbidden" to put fries in a salad bag, which is in stark contradiction to the statement on my order.
When I then asked for the order to be returned and for them to pick it up, he simply hung up and ended the conversation. I didn't feel taken seriously, wasn't treated with respect, and wasn't valued in any way as a customer. No one should be treated like that.
The best restaurant I have ever eaten at. The food is very very crispy and tasty and the restaurant staff is very nice and friendly, especially Kiko who is the best staff in the restaurant. ✨
Unfortunately we have already stood in front of the closed door 3 times. Unfortunately, this was to be feared after the move to Centrumstrasse. This means that the 40-year era of the pepperwurst has finally come to an end. For almost 40 years this was the “chip shop I trust” 😔😢
Does anyone happen to have Lutz's original recipe for the "Porky Pepper Sauce"?
We ordered 13 family pizzas from this pizzeria for a larger celebration - and what can I say: everything was perfect! The pizzas were on time, hot, fresh and super tasty.
The contact was friendly, professional and helpful, even with this large order. All the guests were thrilled – there was hardly a piece left! We will definitely order again and recommend this pizzeria to you!!!
Many thanks to the entire team for your great service and delicious food!
What do you get here like in some french fries stalls. Burnt gyros as a Bochum plate or as a gyros plate. The fries are totally greasy and the remains of leftover fries are reprocessed in the deep fryer.