The service was great – our waitress was very friendly, attentive, and especially kind to our child. The food was delicious and arrived quickly. Unfortunately, the man at reception was very rude. He reacted quite aggressively to my simple request for mulled wine, as if I were asking for something for free. It's a shame, because otherwise everything was really good.
For me, it's a very, very good restaurant.
I'm very satisfied with the food – top quality, amazing taste. The service is first-class, super friendly. They take care of you quickly and ask if everything is okay. That's how I think a good team should work. The food and drinks were excellent. I can't say anything bad about it. It was a great experience for the second time and a good choice for our anniversary. We always enjoy coming back for good food and drinks and to be treated well.
I can only say a big thank you to everyone☺️
Best, Lea ✨
Amazing place! 🌟 Hürrem Sultan Shisha & Cigar Bars in Berlin has great service, super friendly staff, clean and cozy atmosphere, tasty food, and high-quality shisha. Prices are fair too. Perfect spot to relax and enjoy the evening — highly recommend! 💨✨
While unassuming from the outside, the restaurant greets you with wonderful hospitality inside. From the attentive service to the outstanding food – everything was perfect! The atmosphere was sophisticated, and the prices were entirely reasonable. We'll definitely be back!
We've been visiting this restaurant for many years. Even after moving to Ingolstadt, we still come despite the 100 km distance. The food is fantastic, and the staff is exceptionally friendly and attentive. Even when the restaurant is packed, the food is served quickly and piping hot. You always feel welcome! We're already looking forward to our next visit.
We were there at lunchtime. They have a lunch menu (in addition to the regular menu). The food was served quickly and was very tasty. Prices were absolutely reasonable. Service was also good. I can definitely recommend it.
A very nice restaurant with a warm atmosphere.
The menu features many great, authentic Italian dishes.
We've eaten there several times and have never been disappointed.
Great food of excellent quality, and the service is always attentive and friendly.
They also have a lovely selection of gift baskets with a wide selection of top-quality products.
Highly recommended; we're already looking forward to our next visit. :)
Perfect all around, the doner kebab was incredibly delicious. I'd love to come back here again. The staff is very friendly. You absolutely have to try the doner kebab.
Reservation & Arrival
Reserved for 6:30 p.m., arrived five minutes early. After a short, acceptable wait, we were shown to our table.
Seating
We were seated in a corner – right next to a table for five with very chatty women (topic: mostly literature). The tables were so close together that you could hear every single word and almost felt like a silent guest at the next table. Unfortunately, this wasn't ideal for a quiet dinner for two; a little more space would have significantly improved our comfort.
Service & Timing
The staff were consistently friendly, polite, and clearly attentive – this is a definite plus. Nevertheless, the evening revealed some clear weaknesses in its execution:
• 6:45 p.m.: Drinks arrived (approximately 15 minutes after ordering, along with the starter and main course)
• 6:55 p.m.: Starter (warm goat cheese) – excellent in both taste and preparation
• 7:45 p.m.: Main course – exactly 75 minutes after ordering
A wait of almost an hour between the starter and main course is simply too long for a normal dinner, especially when you arrive very hungry. During this time, my girlfriend had already been fantasizing about trying alternative dishes at other restaurants.
Interestingly, the neighboring table (clearly visible in the room) received significantly more attentive and frequent service. My assumption is that our corner table was apparently outside the staff's normal line of sight, making us "invisible" at times.
Food
Now for the most important part. The starter (warm goat cheese) was excellent – a perfect match in both taste and presentation. The main course (pasta) was also very good. The food was hot and freshly prepared.
Overall Impression
The kitchen is definitely impressive, and the team puts in a great effort. However, it must be said: A successful restaurant visit depends on the complete package of excellent food, a pleasant atmosphere, and smooth, timely service. When the main course isn't served until an hour and a quarter later, and you can hear the entire conversation of the very loud neighbors, the overall experience suffers considerably.
Conclusion: The potential is clearly there – with a little more space between the tables and better organization of the service (especially when fully booked), the restaurant could truly shine. As it stands, the impression is somewhat mixed: Great food, but service that simply couldn't keep up that evening. As mentioned, our waiter was very attentive – however, there were probably too few staff for the number of customers.
We will likely return, but next time at a quieter time and with correspondingly more patient expectations.