Disgraceful store - customer service underground!
I ordered from Zara Grill Herford (part of Azra Grill Herford) and specifically requested my calzone without peppers, without onions and with little meat. The employee on the phone even confirmed this again. I also ordered a portion of fries.
When my food arrived, I discovered that, despite clear agreement, there were peppers and onions in the calzone. So I called immediately and politely explained the problem. I just wanted a new calzone like the one I ordered. I also mentioned that my fries had gotten cold by now because I wanted to eat them both together.
Instead of a solution, there was a disrespectful announcement!
The employee got extremely upset on the phone as if it was my fault that they got the order wrong. Then came the accusation as to why I was reporting “so late” – as if I had no other obligations! I calmly explained to him that I had to finish my work before I could eat. After much back and forth, he finally agreed to send a new calzone - supposedly even with a fresh portion of fries.
But when the replacement arrived, things became even more absurd:
• The promised new fries weren't there, even though he promised me they would be.
• I even tipped 3 euros because I thought it was a given that a restaurant would own up to its mistakes.
And as if that wasn't bad enough: the guy just called me again and seemed stupid again! He seriously asked me why I started eating the incorrectly delivered calzone. Do I now have to justify the fact that I was hungry? After all, it was her fault, not mine! And then the absolute kicker: He actually said that he would “shove the food in my face” because I touched it. Absolutely disrespectful and completely unacceptable!
The saddest part of the whole thing? I ordered here every other day and was a loyal customer. And yet I'm treated like I'm the problem. Never again! Anyone who values customer friendliness should definitely not order here!
Ordered food with sauce five times in a row and never received it once. Any excuses every time I don't understand. Please call the boss. I am very dissatisfied
I spontaneously decided to take something with me when I walked past it today. Can't say anything bad. Had a lahmacun without chicken to take away. The display was attractive and clean, it was prepared quickly, the toppings were not stingy, the taste was good. Price was okay too.
I spontaneously decided to take something with me when I walked past it today. Can't say anything bad. Had a lahmacun without chicken to take away. The display was attractive and clean, it was prepared quickly, the toppings were not stingy, the taste was good. Price was okay too.
Ordered 1 kebab and 1 dürüm online there. Can eat after about 45 minutes. Food was cold. Felt like fridge temperature. Nothing special in terms of taste but not necessarily good either.