Super friendly service
Large appetizer for 2 people was delicious!
Unfortunately, pasta (spaghetti carbonara and lasagna Bolognese) was disappointing.
Bacon was barely fried and lasagna was still cold inside
Very tasty food, good service, easy to reach and plenty of parking available.
We feel in good hands.
It's a shame that the small appetizer on the house wasn't included, it was always delicious to start with
First time having it delivered. Ordered online. 30 minutes later, it arrived fresh. One dish was unfortunately swapped, but it was still very tasty and I didn't complain.
Very tasty. Highly recommended.
We visited the restaurant “Zum Fassl” at Alpenhotel Kronprinz with a large group (12 adults plus children). When making the reservation, we clearly informed the staff about our group size and specifically requested a high chair for a toddler. Unfortunately, upon arrival, no high chair was available – a clear sign that our reservation details had not been taken seriously.
Despite the size of our group, we were seated at a table that was far too small. It was immediately obvious that there was not nearly enough space for 13 people. The setup was cramped, uncomfortable, and far from welcoming – not a good start to the evening.
The wait for food was over 1¼ hours – which is especially difficult when dining with children. When the food finally arrived, the situation turned chaotic. Two servers began handing out dishes simultaneously, but neither seemed to know what they were actually serving. Although everyone in our group knew exactly what they had ordered, the waiter was completely unable to match meals with the correct guests.
One server stood out for all the wrong reasons: they slammed a plate down on the table and said, “I have other guests, too,” in a visibly irritated and rude tone. Such a disrespectful attitude is unacceptable in a restaurant of this supposed standard.
To make matters worse, one meal was completely forgotten and only arrived about 30 minutes later – with no apology or explanation. Custom requests, like “no onions” or “no sauce,” were simply ignored, showing a lack of attention both in the kitchen and in the service.
As for the food itself – it was underwhelming. For a place that seemingly specializes in burgers, we had expected much better. The dishes were bland, uninspired, and carelessly presented – far from what one would expect from a decent burger restaurant today.
Bottom line: Our visit to “Zum Fassl” was a thoroughly disappointing experience. Disorganized and inattentive service, long wait times, ignored requests, and food that failed to deliver – unfortunately, we will not be returning and cannot recommend this restaurant in its current state.
When the waitress asked if we had a complaint and we told him our complaint. He was rude and gave us the fault because we only made a reservation for 12 people and not 13.
The price-performance ratio is completely acceptable, the service and ambiance are very good, and I thought the food was excellent, and there should be something for everyone. I'd be happy to go back.
Best restaurant in Regenstauf... friendly hosts with a great team...
Fantastic food, cozy restaurant and beer garden.
We always go to the Schloßberg for family celebrations, always feel very comfortable, and always have excellent food... 5 stars plus. It's also worth coming to the Schloßberg for a day trip and a snack in the lovely beer garden.