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Worst service I've ever had! When I order a footlong sub, the guy first puts a cookie in the oven for me. After being made aware of this, he takes old, already baked and dry bread. That was enough for us, we got out and then we were insulted. Greetings go out to the family with work-dyslexic blow-dry hair who couldn't even put on a glove

The terminals are a bad innovation. I don't like them at all anymore; you can't see how the food is prepared. It's a shame...

friendly service from Indian man

1 star An absolute failure – never again! I don't even know where to start. The order was a disaster from start to finish. First of all: the cookies you're most looking forward to - completely forgotten. No notice, no apology, just not delivered. The salad? What a disgrace! Thrown together carelessly, with no dressing at all, and the “meat” consisted of exactly three tiny, sad pieces. One of the subs even came with no sauce at all - as if they had simply stopped trying. According to the taste: dry, bland, inedible. But the best thing: the delivery time was exceeded by worlds. There can be no question of “planned” here – it was more of a guess and then completely missed. And the price? For what arrived (much too late), it was downright absurd. Utopian high for this miserable quality and this subterranean service. To be honest: I have rarely received so much money for so little. This was my last attempt with this store. It’s a shame about your money – and your nerves.

Very disappointing experience - zero customer friendliness Yesterday at 7:55 p.m. I was in the Subway branch in Freiburg (Bismarckallee 7D) and wanted to redeem an official Subway coupon that was actively advertised. According to the Subway website and restaurant locator, this location is participating in the promotion. However, my coupon was rejected again - for the fifth time in this branch! The employee on site refused to accept it on the grounds that the boss had instructed it that way. When I showed that this branch was participating according to the official Subway website, it continued to refer to an internal decision. This lack of transparency and false advertising are unacceptable! I used to enjoy being a customer at Subway, but experiences like this make me feel like I'm not being taken seriously as a customer. It cannot be the case that offers are advertised that cannot then be redeemed on site. This is simply misleading and annoying. Instead of my planned order, I only bought three cookies - but those were definitely my last ones at Subway. It's a shame how customer friendliness has developed here. ★☆☆☆☆ (1 star)

I ordered a meal for €3.84, which included a drink, medium fries, and a cookie or chips. However, I didn't get the fries because they were all gone, and there was no replacement, so I got one drink and one cookie for €3.84. A replacement would have been nice. Otherwise, great!

Regarding the service there is nothing to comment. But I do have to mention that the prices are breathtakingly delusional. 6,20 euros for 2 pastries it's breaking the bank!!!

As a long-time Subway customer, I was truly disappointed with my visit to the branch today. The employees were extremely unfriendly, which left a very unpleasant feeling. While the food was being prepared, another person—apparently not an employee—entered the kitchen and preparation area. They were wearing street clothes, didn't wash their hands, and yet moved freely near the food. I don't know the exact hygiene guidelines, but this kind of behavior definitely doesn't leave a good feeling. Instead of being customer-oriented, the focus of those present was on private conversations and exchanging content on their phones. This is not what I imagine professional customer service to be. I'm truly disappointed and will think twice about visiting this branch again.