Subway in Berlin

The staff were not well trained. They didn't know the recipe, one employee had headphones in his ears and was talking on the phone at the same time. The staff were unkempt and ate while eating. Furthermore, cleanliness and order are apparently not that important.

After we entered the shop, starving, we were greeted warmly. Then we went to order bread, where we unfortunately found out that there were only 3 loaves left. This absurdity was celebrated by an employee with the words "quit work, brother". If you can give them credit for one thing, it's that they didn't skimp on the toppings. Unfortunately, Hassan and his boys had a lot of trouble when it came to using the discount codes on the Subway app. For a family meal that was supposed to cost €17.99, we paid an unbelievable €24.30. The gentleman said there was no other way and so we had to pay €6.99 for the second order instead of €5 as stated in the app. When it came to the food, we unfortunately discovered that our subs had been poorly or not cut at all and were also half falling apart.

I had a very disappointing experience at this Subway location. The staff was unprofessional, making fun of me and laughing while I was placing my order. This kind of behavior is completely unacceptable in a customer service setting. I hope the management takes action to improve staff training and ensure a respectful environment for all customers

Unfortunately, I took two tuna sandwiches with me and just wanted to catch the train. I had a long journey. I paid €23. I don't know why they usually only cost €17. When I asked the price he told me the sandwich costs €11.50. I don't know why it was only $8.50 on the menu. I don't have time to talk about it. I was very hungry and the staff was not friendly at all. Unfortunately I have to choose a different restaurant next time. Unfortunately I took two tuna sandwiches and I just wanted to catch the train I had a long trip I paid 23€ I don't know why they usually only cost 17€ When I asked about the price he told me the sandwich cost 11.50€ I don't know why on the menu it was only 8.5 I didn't have time to argue and I was very hungry, the staff were not friendly at all unfortunately on the next trip I will have to choose any other restaurant

Very bad service, we had coupons and they didn’t respect the offer without explanations

Very unqualified employees. After queuing for 5 minutes we were informed that for some inexplicable reason only cash payment was possible. The sub was topped sparingly and the bread was not cut completely through. The store also didn't seem very clean

"Cashless" on the window so that the EC device doesn't work and you still have to withdraw money quickly. No fresh onions, just pickled ones, rude staff who kicked each other.

Unfriendly Change is not correct Ingredients never all there is shouted at straight away only cash no EC card

Cash only, unfriendly, almost no ingredients, but full price

Onvriendelijke mensen zeg. Claimed it closes in 20 minutes or they wanted to all take a break at the same time. If you can only afford these people, give higher salaries and hire normal people.

Worst subway in Germany. Bottomless employees.

We walked in 20 minutes before “closing” (15:40, It would actually close at Nine), someone working there just gave us an angry look and shook his head, then turning away. That was our conversation👍

I have never seen such unfriendly staff. We were really amazed at how rude and brash a person can be towards customers.

It was a complete disaster!! We were there right on time for opening time and still had to wait half an hour. When we politely asked when the store would finally open, the employee ignored us several times and slammed the glass door in our faces. After reading other reviews, I'm not surprised at all and I'm wondering how you give such an unfriendly employee the chance to work there.

The employee who had his shift in the morning was very unfriendly, we were told they would open at 9 a.m. We came there and waited, wanted to ask how long it would take, it was already 10 past 9, when we wanted to ask how long it would take, the employee ignored us and slammed the door in our face. He also gave hand signals for us to go away, even though we waited normally and wanted to ask. We almost missed our train because of the unfriendly behavior and the long waiting time. In the end we left and didn't order anything there. Irreverently simple!

Not on par with subway chain standard (already a low bar to start with) - No daily offer (alternatives are overpriced) - No place to sit - compared to other subways subpar taste

10 minutes transfer time, thought I'd pick up Subway quickly. The employees stop and look at how the trainee is working. Dude, you're in the main station! You have to work instead of looking at the trainee.

For 13 eur you get a dry bread from previous day

I would have preferred to give no star at all, employees and everyone there are rude and gossip about the customers Being yelled at just because you don't have the right money is very bad Wouldn't recommend you guys here at all.

Very nice customers!! And very delicious food Yousra best employee!!!

Friendly & very fast service. Super delicious food, gladly again.

Unfortunately I have to agree with the other posters Subway is just awesome but in the main station there is zero competence, all foreigners who don't know German if SUB has anything to do with the name and especially in Berlin Metropole then pays more and hires decent staff. 👍

The staff is very unfriendly and frivolous. I am very confused and do not understand anything about the offer they have, nor about the prices. The employees will not explain anything and they hate to work. The sandwiches are not bad, but for that price you expect something much better. Half a sandwich costs 7 euros, and one whole sandwich costs about 13 euros.

Unfriendly service, you could also hear someone coughing several times from the back room (where the food is prepared). A small child (maybe 5 years old) also stood behind the counter and watched while it was busy. I have no idea what you're thinking about something like that, but you can really write off the subway at the main station.

They just don't feel like working. A customer in front of me. Was evicted from the store with the reason “the next customer will take 20 minutes.” Someone doesn’t feel like working :D

Rude employees who cannot be understood, neither in English nor in German. I had to wait 10 minutes because it was the cash register change and they wanted to smoke a cigarette. Ridiculous.!!!

super friendly staff, specially cashier and good food. Definitely recommend

It was quick but no onions, no salt pepper and 12.50 for 1 shitty sub. Ridiculous.

Most incompetent “employees” if you can call it that, that I have ever seen and they also get money for it

Unfriendly employees. Subway discount didn't work without you knowing about it and even though the app showed the discount. Looks dirty. Not there again

I can understand why a lot of other people have written bad reviews here, but I actually have a very positive experience to report. The subway at Berlin main station is a little different than all other subways, I admit that. Most of the employees don't speak German very well, so I would simply recommend that you bring a little more time. But if you have a little patience, the staff is really friendly and the atmosphere there is really funny, it's just a Berlin subway ;) Service was a 10/10 for me and the sub had plenty of toppings and the mozzarella that they have there was there I haven't seen it anywhere else! Wish this was everywhere.

Subway does not accept vouchers, although the website says they do. If you ask politely, you only get an unfriendly answer that it can't be done because that's what the boss thinks. Clear excuse other customers had the same problem on other days.

Absolutely unfriendly staff! Bottomless behavior!

Staff is very rude!!!!! Worst experience ever. Don't ever go here. The guy taking order missbehaved very badly with us. We nicely greeted hello and were giving over order, he said get out and he started screaming because we didn't knew his name. How will we know his name there was no name plate also. This was very rude and unacceptable behavior. I will never go to this place again ever. Subway should not employee people like this. Unacceptable.

I had a coupon from the Subway app, in which the branch at the HBF was also listed as a participating branch. But I had to have a lot of discussions on site to get this coupon recognized. Afterwards, the staff spoke to each other in a language I can't speak, but it was obvious that they were talking about me, which unfortunately wasn't a pleasant experience. But the food was fine as always.

One of the worst rated subways I know. Today I know why. Employees unfriendly. I wanted to redeem a voucher in the Subway app and received an unfriendly message asking me how to do it. This is a private subway and you don't take part in such nonsense. It's best to avoid it.

Nobody needs a store that doesn’t accept coupons (“defective”).

The refrigerated counter was dirty and the ingredients for the sandwich were placed carelessly and unsightly. An employee who appeared to be the branch manager was extremely unfriendly to both customers and his employees. I was really looking forward to the foot long cookie, which was supposedly sold out - an employee later explained that this cookie was never baked, even though it was advertised in the store.

No participating restaurant even though it is in the app

Very unfriendly staffs. Just avoid there

The store was closed at 10 a.m. despite the current opening time. However, the employees could be seen in the store.

Was OK. I read the bad reviews beforehand. I expected worse. Addendum: I read the review about the thumbtack in the sandwich. There's no way I'm going there anymore.

I can't remember experiencing worse service (and yes, we're talking about fast food). Although nothing happens quickly here. There were 4 people present, some of whom were busy preparing their own food. An employee initially filled the sandwich with a lack of enthusiasm that could hardly be surpassed. Another employee asked what they wanted about the “vegetables”. He obviously wasn't really interested in my answers. I asked for cucumber, he puts tomato on it. I asked for pickles he asked "sauce"? When I asked for pickles the only answer I got was “sauce?”. An exciting spectacle that you as a guest can hardly endure. Conclusion: I'm a Subway fan - but I'd rather avoid this store.

Rarely experienced something so underground. The male employees are extremely rude, annoyed, treat customers in a dismissive manner and constantly speak to each other in a different language. No hello, no goodbye. If you want to leave something out or add something, they will aggro. I really don't want to meet them at night...

Unfortunately I also have to give a negative review... The food is great and tastes good, but the employees are totally rude... You don't feel welcome as a customer... We were there last time and will be in the future Buy our Subway Baguette in another Subway store in Berlin... Never again!!!!

So I really have to say that I was extremely disappointed with Subway Berlin Hbf yesterday, September 21st, 2024. The cashier was extremely unfriendly and told you that you had to pay appropriately. So maybe Subway should think about separating this restaurant at the Berlin main station from the unfriendly employees. It was the last time I got something to eat there. And I can NOT recommend this subway by far.

Never been served by such an unfriendly person. So one of 3 was just... Not possible

Unprofessional staff, absolutely unfriendly, slow and on the phone. I like going to Subway but this spoiled my meal! In addition, €14 for a footlong is simply too much….

Employees made me (the only customer at the moment) wait because they were still talking to each other. They seemed to have completely lost their calm, as if I hadn't even been there. The guy who gave me my sub seemed very dazed and distracted. He repeatedly failed to understand very simple instructions and didn't seem to be able to count either. I couldn't believe it. At the end he accused me of not having explained it correctly straight away. Yes, I had. Very, very clear. Multiple times. He also added too much lettuce for my taste. And the guacamole portion felt smaller than at other branches.

It's fast food when there are 5 employees in the store, 4 of whom prefer to talk to each other and one of them serves paying customers. Unfortunately, after it was my turn to place my order, the employee, who had just been busy, picked up his cell phone and started busying himself with it. Another customer came in and was served by another colleague. I was still ignored and when the fine gentleman took pity on me, he looked up from his cell phone and I thought that I could now place my order. I started to order only to be interrupted in the middle of a sentence and told me to get in line with the colleague where a new customer who came in after me was already being served. Nobody should be treated like that, shame on you... I then decided to leave the store and spend my money elsewhere. But it seems to be normal for this outlet when I read the reviews afterwards.

Extremely unfriendly greeting, no hello, no seats, terrible shop

Rude staff. Didn’t even want to cater to customers. Making faces when asked for receipt! Being a more or less regular subway customer, super disappointed with experience at Berlin Hbf!

Caution! The staff allegedly always have no change and keep 1-50 cents without comment. If you say something, you will be criticized. And regarding the topping - 1 (!) thin strip of pepper is probably pointless and the same goes for the rest of the topping. Months later I was back and when I politely pointed out that I would get more change, I was insulted. I then left without comment and the remaining change was thrown after me.

As always, Subway tastes very good, but since it's at the main station, the atmosphere is a little stressful and some employees don't really know what to do. Nevertheless, everyone is very nice and the store was also very clean by the standards of the Berlin main station.

Unfortunately I have to share a negative experience. The staff were totally rude and talked to each other in a different language the whole time, which seemed very unprofessional. It's also not possible to pay by card and when I paid in cash there was no change. It's a real shame that things like this aren't right in such a cool store. I hope the management trains the staff to improve the service.

It couldn't be more unfriendly. There is no change either. If you can, go somewhere else

We had to wait in front of the store because the two workers couldn't make the preparations. We were told we had to wait 20 minutes and again after 15 minutes. The workers had no plan at all and worked so slowly that you almost fell asleep. Of course, waiting half an hour for food is no problem if you have to catch your train at the main train station in Berlin!!!!!! Just a juice shop!!

Very bad experience. The service personnel even didn’t wear hand gloves when they made food. When I pointed out that he used the same hand to touch the money and it was insanitary, he was angry and shouted at me. I will ever never visit here again.

I would have preferred to give no star at all. The employee was incredibly unfriendly. I wanted to order a small salami and recently in Berlin it costs extra if you want to exchange the normal salami for extra salami. When I asked to put the tomatoes on the bread before toasting, I was told that wouldn't work. There is no salt and pepper either and when I asked if the bread could be left in the oven for a shorter time, that wasn't possible either. I worked for 5 years at Subway in Dresden at the HBF while studying, so I know what it's like when it's full. But there were only 5 people with me in the shop, the bread cupboard was full and it was absolutely new to me that suddenly you can't put tomatoes on it in advance or that it costs extra to swap the two types of salami. Not to mention the incompetent employee. The employee was friendly, but you had the impression that she was being undermined by her employee and had nothing to say. A shame for the subway in Berlin Central Station.

Disastrous service. The employees don't even know what they're offering when you ask what's in it. Also totally inattentive

Total disaster. The employees are having fun with each other and are inattentive. Instead of fajita they wanted to serve teriyaki. When I pointed out the mistake, he scraped the teriyaki off the bread and put it back. (Certainly not compatible with hygiene standards) In addition, there is no seating and you are cheated out of rewards points. Coupons are generally not accepted. One star is still too many. Conclusion: Never again!

Terrible service, staff does not understand plant based or vegetarian requests. Please close this location forever

Were sent out because the employees were taking a break of 10-15 minutes.

I recently had one of the worst experiences at a Subway restaurant, which I feel compelled to share. On the morning of August 16th, I visited the branch at main train station in Berlin, and unfortunately, it did not meet the usual standards I’ve come to expect from Subway. First and foremost, the staff members seemed unfriendly and appeared to be exhausted, which negatively affected the overall atmosphere of the place. Customer service is an essential part of any dining experience, and I felt that this location was lacking in that regard. Additionally, the quality of my sandwich was far from satisfactory. The bread and salami were nearly burnt, giving my meal an unappealing flavor. As a result, the sandwich turned out to be excessively dry, making it almost inedible by the end. I found it quite disappointing, especially since I usually enjoy my meals at Subway.

I was there today and there was a man who was completely disrespectful and didn't want to serve me. Bad service. I'm not coming back there, ever again

Bad entertainment in the cash register with you. Please note about this

Just disorganized. Unfriendly. Slow.

Don't ever go into this subway. when choosing the bread it seemd like the poor guy didn't understand a single word i sayed. i tried eng and ger, so we resorted to pointing and nodding.I was asked to pay for my meal while my sandwich went into to toaster and another customer was standing between me and the till (the shop is really narrow and we both had backpacks on). the sandwich came out of the oven untoasted. salt and pepper not available even after asking twice. when i returned to the hotel right next to HBF (intercity) i realized my sub was untoasted after biting into it once. when i got back to the subway i demanded a fresh sub or my money back, i didn't recieve either. i stormed and back in after i fetched food from mecces to demand a receipt so i could properly complain about this shop to subway, the staff told me it was not possible to print it out again since i paid with EC card. they have been incredibly rude up to this point but here i lost it. i demanded they call the manager of the establishment. when she arrived she tried to talk me down but i was having non of it. they searched the trash for like 10 min for the receipt and then resorted to printing me some wrong receipt from the system (i can see that since i paid with card...), gave me my money back and offerd me "a free warm meal". but not before i was screaming and one of the "staff" onsite threatend me (coming really close to my face and demanding i lower my voice) yeah don't go there, it's probably a bunch of criminal scum, manager included.

We had to wait in front of the store because the two workers couldn't make the preparations. We were told we had to wait 20 minutes and again after 15 minutes. The workers had no plan at all and worked so slowly that you almost fell asleep. Of course, waiting half an hour for food is no problem if you have to catch your train at the main train station in Berlin!!!!!! Just a juice shop!!

So apparently subway has no sub of the day anymore 🤷🏽

Wow! I'm shocked... the employees are extremely aggressive, I'm completely at a loss for words! Unfortunately I didn't remember the names because everything happened so quickly. Something has to be done about that

Very unfriendly and listless employees!

Do not recommend. Don't go there. Rude staff, not considerate at all. Seem to be stressed. Listen to aggressive music dring service. There were a few guests, so staff tried to hurry everyone. They even told me to move on to the next station, even though there was no space. In addition they pulled the sandwich out of the oven after a view seconds. -> sandwich was cold and cheese not melted. (Unfortunately I only realised after I already left). Standardized subway food helps keep a minimum quality.

After I ate about 1/3 of my sub, I simply bit on a rice pin (see photo). I then wrote an email and received a half-hearted apology and then nothing. ATTENTION very dangerous. Serious injury can occur if the rice tack is swallowed. I strongly advise against the store. This incident is one of the worst things that can happen to a customer while eating. To receive such a superficial answer via email is an outrage. Unfortunately I was already on the train and couldn't complain about it.

Replace entire crew! I just bought an ice cold sub for 15 euros from the menu and didn't even taste the biscuits! 🙈😅 Maybe the oven should be replaced

Today I ate Subway in Berlin at the main station for the first time and it was a complete disaster. Employees would rather dance and sing and chat among themselves than process orders quickly and efficiently. Afterwards I had some trouble because the colleague, after confirming several times, said that my app coupons were accepted by the system when I scanned my QR code, but this was not the case. So I paid over €16 instead of almost €6. But I didn't notice this straight away because I had to be at my train within 4 minutes. Because of the slow processing of orders. And it wasn't that crowded at that time (about 4 people in front of me (I stood for almost 20 minutes) I'm usually a regular at Subway, but you'll never see me at this Subway again. I'd rather starve. And to clarify my problem, I now had to call another subway in Berlin who helped me. So that I can send an email address to the headquarters in Cologne so that in the best case scenario I can get the money back.

Unfortunately I have to give one star because there are no 0 stars!!! Think about your employees

Da ich eine Weizenallergie besitze, bin ich sehr froh, dass es bei Subway weizenfreie Subs gibt. Gerade auf Reisen ist es für mich schön zu wissen, diese Option zu haben. Leider wurde ich diese Mal enttäuscht. Das Servicepersonal sagte bei meiner Bestellung nur mit einem Schulterzucken: "heute nicht."

Misunderstandings between employees. Before I get to the checkout, I ask if points can be redeemed. Yes, the man said. The employee at the checkout said no because the scanner has been broken all day. I now understand why the store only has 2 stars

Extremely bad service. Can't communicate with one. Don't know their own products. Wanted to serve with Chicken Teriaky instead of plant based Chicken Teriaky. The health department must definitely be involved here! In addition, the employees are extremely slow and make a sub for themselves even though the line is already very long. Furthermore, they put some ingredients on it and burn the subs. Please allow 30 minutes if you want a random and burned sub.

One employee was still somewhat okay, but the second one preferred to sing, dance and look around instead of serving properly. I probably would have enjoyed it more if the sub hadn't been too hard and had the wrong sauce... 🙄

Hardly any ingredients (6:20 p.m.), unfriendly and then I was aggressively insulted and harassed, supposedly by the store manager, when I canceled my order. His grip on my shoulder to get me back into the store was also very aggressive.

Unfortunately I can only agree with the previous reviews. The service in the branch is bottomless. I waited 20 minutes for half a sub even though the place wasn't full. You had to communicate tooth and nail to get roughly the sub you wanted. Additionally, the taste of the mayo on the sub was suspicious...

Small shop with no opportunity to sit down. My sub was in the oven but still cold?. Thanks, I have diarrhea now.

Good food and super friendly staff. Definitely recommend for a quick bite!

At the checkout, €1.1 more was charged than shown on the digital display. When asked, they just said that all the prices were wrong

Always something missing or not working, poor management of the place, last 3 times I went I couldnt get something

catastrophe Never experienced such unfriendly/unmotivated employees. It started when I couldn't decide on the right sauce within a second and the moment I decided, the employee said: "too slow" I then asked: “Whatever,” but received no answer. At first I thought he was joking, but when I finally got to dinner on the train I realized he really didn't put any sauce on it. Unfortunately I wasn't paying attention in the "restaurant". When paying, the SUB cost €2 more than described on the board. After I complained he said "Tough luck, the cashier is right." Since I had to leave urgently, I only invited myself to a short discussion, during which he became increasingly impudent. Also not clean. If you look at the other reviews, strongly advise the owner to check his staff, replace them or simply close the shop.

This was the worst sub I've ever had. The sub was cold and the bread tasted two days old. Prices are also more expensive than the normal subway.

I don't know who owns it but it's a really bad place. I go there every now and then because there is no other subway at the main station, but ingredients are always missing, there are no more seats and card payments are sometimes not possible. You also get the feeling that the employees are trying to work as slowly as possible in the hope that people who are in a hurry will leave or something.

We are sent away and told to come back in 30 minutes because they don't have time

Massive disappointment. The seller was apparently in a completely different world. If you serve the subs in peace and quiet while the line stretches down the aisle, you don't understand the customers and don't know which topping goes with which order. Then we just left. 30 minutes of waiting was just too much

This is by far the tastiest Subway I know, always very well and tasty prepared, very very nice staff, I can really recommend it :)

A really bad Subway branch. It doesn't have these ratings without reason. Don't go there. I probably caught something there

Look, you can't expect much nowadays when you walk into a Subway, except for ridiculous prices for a small sandwich of course. In addition to that, with this being pushed into some small nook in a train station, you already know it's going to be bad, even for a Subway. No atmosphere, no entousiasm at all from the employees, no seating. To top this all off, when I asked for salt and pepper on my sandwich I just got a "no." Confused, I asked again, and got another no. Then I asked another employee if I could get salt and pepper, got no again. Tried to ask why not, the answer: "no." All of this happened without ever even receiving the common courtesy of eye contact. I try to be nice and had a 2 star rating for this place in my head, thinking that some of the negativity could be from corporate pressure, but after this negative experience simmered in my head for a while, I could only go for the logical conclusion and award the very rare (for me) one star. PS I've been to many places and this gave me bad vibes from the start, normally I wouldn't have gone in, but I was with a friend who'll go for Burger King three times a day if unchecked, so we compromised on Subway this time. Maybe I shouldn't have.

The employees talk more among themselves than take orders. They also work much slower than usual at Subway. And the normally soft cookies are not soft at all but hard. In general, it looks more like an imitation of a Subway store than a store from the Subway chain. And I've visited a few different Subway stores. This was the worst so far

The staff is unfriendly, doesn't listen and the food leaves a lot to be desired.

The shop closes at 10 p.m. and at 9:50 p.m. they say we are already closed. Service looks different.

My sub was cut incorrectly so the top of the bread fell apart a lot. The employee noticed this while packing. It was clear to him that I couldn't eat the sub as it was and asked him to remake it for me without asking. Very attentive :) Gave a cookie for free for the waiting time.

I can only recommend anyone who is hungry to give this extraordinarily CUSTOMER-unfriendly anti-Germany shop a wide berth. All employees have no place in the store. Because you don't speak German and probably don't want to. To understand this at all. Every order becomes an emotional martyrdom in every respect. But the kicker is that I have never experienced this at any other subway. The fact that there isn't even a single seat - bad! I asked the snotty cashier to calculate my points. When I pointed this out to him, he became gesturally disrespectful and rejected me. "Because I wouldn't have said anything before" It's like in the Turkish bazaar because they don't have any price information on the drinks. Good morning, as a trained salesman I know my way around too well. I wanted water for a rip-off price of €3.50. Not with me... I will hand in my regular customer card and have this sorted out centrally. All of this happened under witnesses and in the presence of my Venezuelan companion. Even she was horrified... Predicate; Not like it, way too expensive and I was on 380.