Subway in Berlin

Unfortunately I have to agree with the other posters Subway is just awesome but in the main station there is zero competence, all foreigners who don't know German if SUB has anything to do with the name and especially in Berlin Metropole then pays more and hires decent staff. 👍

The staff is very unfriendly and frivolous. I am very confused and do not understand anything about the offer they have, nor about the prices. The employees will not explain anything and they hate to work. The sandwiches are not bad, but for that price you expect something much better. Half a sandwich costs 7 euros, and one whole sandwich costs about 13 euros.

Unfriendly service, you could also hear someone coughing several times from the back room (where the food is prepared). A small child (maybe 5 years old) also stood behind the counter and watched while it was busy. I have no idea what you're thinking about something like that, but you can really write off the subway at the main station.

They just don't feel like working. A customer in front of me. Was evicted from the store with the reason “the next customer will take 20 minutes.” Someone doesn’t feel like working :D

Rude employees who cannot be understood, neither in English nor in German. I had to wait 10 minutes because it was the cash register change and they wanted to smoke a cigarette. Ridiculous.!!!

super friendly staff, specially cashier and good food. Definitely recommend

It was quick but no onions, no salt pepper and 12.50 for 1 shitty sub. Ridiculous.

Most incompetent “employees” if you can call it that, that I have ever seen and they also get money for it

Unfriendly employees. Subway discount didn't work without you knowing about it and even though the app showed the discount. Looks dirty. Not there again

I can understand why a lot of other people have written bad reviews here, but I actually have a very positive experience to report. The subway at Berlin main station is a little different than all other subways, I admit that. Most of the employees don't speak German very well, so I would simply recommend that you bring a little more time. But if you have a little patience, the staff is really friendly and the atmosphere there is really funny, it's just a Berlin subway ;) Service was a 10/10 for me and the sub had plenty of toppings and the mozzarella that they have there was there I haven't seen it anywhere else! Wish this was everywhere.

Subway does not accept vouchers, although the website says they do. If you ask politely, you only get an unfriendly answer that it can't be done because that's what the boss thinks. Clear excuse other customers had the same problem on other days.

Absolutely unfriendly staff! Bottomless behavior!

Staff is very rude!!!!! Worst experience ever. Don't ever go here. The guy taking order missbehaved very badly with us. We nicely greeted hello and were giving over order, he said get out and he started screaming because we didn't knew his name. How will we know his name there was no name plate also. This was very rude and unacceptable behavior. I will never go to this place again ever. Subway should not employee people like this. Unacceptable.

I had a coupon from the Subway app, in which the branch at the HBF was also listed as a participating branch. But I had to have a lot of discussions on site to get this coupon recognized. Afterwards, the staff spoke to each other in a language I can't speak, but it was obvious that they were talking about me, which unfortunately wasn't a pleasant experience. But the food was fine as always.

One of the worst rated subways I know. Today I know why. Employees unfriendly. I wanted to redeem a voucher in the Subway app and received an unfriendly message asking me how to do it. This is a private subway and you don't take part in such nonsense. It's best to avoid it.

The refrigerated counter was dirty and the ingredients for the sandwich were placed carelessly and unsightly. An employee who appeared to be the branch manager was extremely unfriendly to both customers and his employees. I was really looking forward to the foot long cookie, which was supposedly sold out - an employee later explained that this cookie was never baked, even though it was advertised in the store.

Nobody needs a store that doesn’t accept coupons (“defective”).

No participating restaurant even though it is in the app

Very unfriendly staffs. Just avoid there

The store was closed at 10 a.m. despite the current opening time. However, the employees could be seen in the store.

Was OK. I read the bad reviews beforehand. I expected worse. Addendum: I read the review about the thumbtack in the sandwich. There's no way I'm going there anymore.

I can't remember experiencing worse service (and yes, we're talking about fast food). Although nothing happens quickly here. There were 4 people present, some of whom were busy preparing their own food. An employee initially filled the sandwich with a lack of enthusiasm that could hardly be surpassed. Another employee asked what they wanted about the “vegetables”. He obviously wasn't really interested in my answers. I asked for cucumber, he puts tomato on it. I asked for pickles he asked "sauce"? When I asked for pickles the only answer I got was “sauce?”. An exciting spectacle that you as a guest can hardly endure. Conclusion: I'm a Subway fan - but I'd rather avoid this store.

Rarely experienced something so underground. The male employees are extremely rude, annoyed, treat customers in a dismissive manner and constantly speak to each other in a different language. No hello, no goodbye. If you want to leave something out or add something, they will aggro. I really don't want to meet them at night...

Never been served by such an unfriendly person. So one of 3 was just... Not possible

Employees made me (the only customer at the moment) wait because they were still talking to each other. They seemed to have completely lost their calm, as if I hadn't even been there. The guy who gave me my sub seemed very dazed and distracted. He repeatedly failed to understand very simple instructions and didn't seem to be able to count either. I couldn't believe it. At the end he accused me of not having explained it correctly straight away. Yes, I had. Very, very clear. Multiple times. He also added too much lettuce for my taste. And the guacamole portion felt smaller than at other branches.

Unprofessional staff, absolutely unfriendly, slow and on the phone. I like going to Subway but this spoiled my meal! In addition, €14 for a footlong is simply too much….

So I really have to say that I was extremely disappointed with Subway Berlin Hbf yesterday, September 21st, 2024. The cashier was extremely unfriendly and told you that you had to pay appropriately. So maybe Subway should think about separating this restaurant at the Berlin main station from the unfriendly employees. It was the last time I got something to eat there. And I can NOT recommend this subway by far.

Unfortunately I also have to give a negative review... The food is great and tastes good, but the employees are totally rude... You don't feel welcome as a customer... We were there last time and will be in the future Buy our Subway Baguette in another Subway store in Berlin... Never again!!!!

Extremely unfriendly greeting, no hello, no seats, terrible shop

It's fast food when there are 5 employees in the store, 4 of whom prefer to talk to each other and one of them serves paying customers. Unfortunately, after it was my turn to place my order, the employee, who had just been busy, picked up his cell phone and started busying himself with it. Another customer came in and was served by another colleague. I was still ignored and when the fine gentleman took pity on me, he looked up from his cell phone and I thought that I could now place my order. I started to order only to be interrupted in the middle of a sentence and told me to get in line with the colleague where a new customer who came in after me was already being served. Nobody should be treated like that, shame on you... I then decided to leave the store and spend my money elsewhere. But it seems to be normal for this outlet when I read the reviews afterwards.

Rude staff. Didn’t even want to cater to customers. Making faces when asked for receipt! Being a more or less regular subway customer, super disappointed with experience at Berlin Hbf!

Caution! The staff allegedly always have no change and keep 1-50 cents without comment. If you say something, you will be criticized. And regarding the topping - 1 (!) thin strip of pepper is probably pointless and the same goes for the rest of the topping. Months later I was back and when I politely pointed out that I would get more change, I was insulted. I then left without comment and the remaining change was thrown after me.

As always, Subway tastes very good, but since it's at the main station, the atmosphere is a little stressful and some employees don't really know what to do. Nevertheless, everyone is very nice and the store was also very clean by the standards of the Berlin main station.

Unfortunately I have to share a negative experience. The staff were totally rude and talked to each other in a different language the whole time, which seemed very unprofessional. It's also not possible to pay by card and when I paid in cash there was no change. It's a real shame that things like this aren't right in such a cool store. I hope the management trains the staff to improve the service.

It couldn't be more unfriendly. There is no change either. If you can, go somewhere else

We had to wait in front of the store because the two workers couldn't make the preparations. We were told we had to wait 20 minutes and again after 15 minutes. The workers had no plan at all and worked so slowly that you almost fell asleep. Of course, waiting half an hour for food is no problem if you have to catch your train at the main train station in Berlin!!!!!! Just a juice shop!!

Very bad experience. The service personnel even didn’t wear hand gloves when they made food. When I pointed out that he used the same hand to touch the money and it was insanitary, he was angry and shouted at me. I will ever never visit here again.

I would have preferred to give no star at all. The employee was incredibly unfriendly. I wanted to order a small salami and recently in Berlin it costs extra if you want to exchange the normal salami for extra salami. When I asked to put the tomatoes on the bread before toasting, I was told that wouldn't work. There is no salt and pepper either and when I asked if the bread could be left in the oven for a shorter time, that wasn't possible either. I worked for 5 years at Subway in Dresden at the HBF while studying, so I know what it's like when it's full. But there were only 5 people with me in the shop, the bread cupboard was full and it was absolutely new to me that suddenly you can't put tomatoes on it in advance or that it costs extra to swap the two types of salami. Not to mention the incompetent employee. The employee was friendly, but you had the impression that she was being undermined by her employee and had nothing to say. A shame for the subway in Berlin Central Station.

Disastrous service. The employees don't even know what they're offering when you ask what's in it. Also totally inattentive

Total disaster. The employees are having fun with each other and are inattentive. Instead of fajita they wanted to serve teriyaki. When I pointed out the mistake, he scraped the teriyaki off the bread and put it back. (Certainly not compatible with hygiene standards) In addition, there is no seating and you are cheated out of rewards points. Coupons are generally not accepted. One star is still too many. Conclusion: Never again!

Terrible service, staff does not understand plant based or vegetarian requests. Please close this location forever

Were sent out because the employees were taking a break of 10-15 minutes.

I recently had one of the worst experiences at a Subway restaurant, which I feel compelled to share. On the morning of August 16th, I visited the branch at main train station in Berlin, and unfortunately, it did not meet the usual standards I’ve come to expect from Subway. First and foremost, the staff members seemed unfriendly and appeared to be exhausted, which negatively affected the overall atmosphere of the place. Customer service is an essential part of any dining experience, and I felt that this location was lacking in that regard. Additionally, the quality of my sandwich was far from satisfactory. The bread and salami were nearly burnt, giving my meal an unappealing flavor. As a result, the sandwich turned out to be excessively dry, making it almost inedible by the end. I found it quite disappointing, especially since I usually enjoy my meals at Subway.

Bad entertainment in the cash register with you. Please note about this

I was there today and there was a man who was completely disrespectful and didn't want to serve me. Bad service. I'm not coming back there, ever again

Just disorganized. Unfriendly. Slow.

Don't ever go into this subway. when choosing the bread it seemd like the poor guy didn't understand a single word i sayed. i tried eng and ger, so we resorted to pointing and nodding.I was asked to pay for my meal while my sandwich went into to toaster and another customer was standing between me and the till (the shop is really narrow and we both had backpacks on). the sandwich came out of the oven untoasted. salt and pepper not available even after asking twice. when i returned to the hotel right next to HBF (intercity) i realized my sub was untoasted after biting into it once. when i got back to the subway i demanded a fresh sub or my money back, i didn't recieve either. i stormed and back in after i fetched food from mecces to demand a receipt so i could properly complain about this shop to subway, the staff told me it was not possible to print it out again since i paid with EC card. they have been incredibly rude up to this point but here i lost it. i demanded they call the manager of the establishment. when she arrived she tried to talk me down but i was having non of it. they searched the trash for like 10 min for the receipt and then resorted to printing me some wrong receipt from the system (i can see that since i paid with card...), gave me my money back and offerd me "a free warm meal". but not before i was screaming and one of the "staff" onsite threatend me (coming really close to my face and demanding i lower my voice) yeah don't go there, it's probably a bunch of criminal scum, manager included.

So apparently subway has no sub of the day anymore 🤷🏽

We had to wait in front of the store because the two workers couldn't make the preparations. We were told we had to wait 20 minutes and again after 15 minutes. The workers had no plan at all and worked so slowly that you almost fell asleep. Of course, waiting half an hour for food is no problem if you have to catch your train at the main train station in Berlin!!!!!! Just a juice shop!!

Wow! I'm shocked... the employees are extremely aggressive, I'm completely at a loss for words! Unfortunately I didn't remember the names because everything happened so quickly. Something has to be done about that

Very unfriendly and listless employees!

After I ate about 1/3 of my sub, I simply bit on a rice pin (see photo). I then wrote an email and received a half-hearted apology and then nothing. ATTENTION very dangerous. Serious injury can occur if the rice tack is swallowed. I strongly advise against the store. This incident is one of the worst things that can happen to a customer while eating. To receive such a superficial answer via email is an outrage. Unfortunately I was already on the train and couldn't complain about it.

Do not recommend. Don't go there. Rude staff, not considerate at all. Seem to be stressed. Listen to aggressive music dring service. There were a few guests, so staff tried to hurry everyone. They even told me to move on to the next station, even though there was no space. In addition they pulled the sandwich out of the oven after a view seconds. -> sandwich was cold and cheese not melted. (Unfortunately I only realised after I already left). Standardized subway food helps keep a minimum quality.

Replace entire crew! I just bought an ice cold sub for 15 euros from the menu and didn't even taste the biscuits! 🙈😅 Maybe the oven should be replaced

Unfortunately I have to give one star because there are no 0 stars!!! Think about your employees

Today I ate Subway in Berlin at the main station for the first time and it was a complete disaster. Employees would rather dance and sing and chat among themselves than process orders quickly and efficiently. Afterwards I had some trouble because the colleague, after confirming several times, said that my app coupons were accepted by the system when I scanned my QR code, but this was not the case. So I paid over €16 instead of almost €6. But I didn't notice this straight away because I had to be at my train within 4 minutes. Because of the slow processing of orders. And it wasn't that crowded at that time (about 4 people in front of me (I stood for almost 20 minutes) I'm usually a regular at Subway, but you'll never see me at this Subway again. I'd rather starve. And to clarify my problem, I now had to call another subway in Berlin who helped me. So that I can send an email address to the headquarters in Cologne so that in the best case scenario I can get the money back.

Da ich eine Weizenallergie besitze, bin ich sehr froh, dass es bei Subway weizenfreie Subs gibt. Gerade auf Reisen ist es für mich schön zu wissen, diese Option zu haben. Leider wurde ich diese Mal enttäuscht. Das Servicepersonal sagte bei meiner Bestellung nur mit einem Schulterzucken: "heute nicht."

Misunderstandings between employees. Before I get to the checkout, I ask if points can be redeemed. Yes, the man said. The employee at the checkout said no because the scanner has been broken all day. I now understand why the store only has 2 stars

Extremely bad service. Can't communicate with one. Don't know their own products. Wanted to serve with Chicken Teriaky instead of plant based Chicken Teriaky. The health department must definitely be involved here! In addition, the employees are extremely slow and make a sub for themselves even though the line is already very long. Furthermore, they put some ingredients on it and burn the subs. Please allow 30 minutes if you want a random and burned sub.

One employee was still somewhat okay, but the second one preferred to sing, dance and look around instead of serving properly. I probably would have enjoyed it more if the sub hadn't been too hard and had the wrong sauce... 🙄

Hardly any ingredients (6:20 p.m.), unfriendly and then I was aggressively insulted and harassed, supposedly by the store manager, when I canceled my order. His grip on my shoulder to get me back into the store was also very aggressive.

Unfortunately I can only agree with the previous reviews. The service in the branch is bottomless. I waited 20 minutes for half a sub even though the place wasn't full. You had to communicate tooth and nail to get roughly the sub you wanted. Additionally, the taste of the mayo on the sub was suspicious...

Good food and super friendly staff. Definitely recommend for a quick bite!

Small shop with no opportunity to sit down. My sub was in the oven but still cold?. Thanks, I have diarrhea now.

At the checkout, €1.1 more was charged than shown on the digital display. When asked, they just said that all the prices were wrong

Always something missing or not working, poor management of the place, last 3 times I went I couldnt get something

catastrophe Never experienced such unfriendly/unmotivated employees. It started when I couldn't decide on the right sauce within a second and the moment I decided, the employee said: "too slow" I then asked: “Whatever,” but received no answer. At first I thought he was joking, but when I finally got to dinner on the train I realized he really didn't put any sauce on it. Unfortunately I wasn't paying attention in the "restaurant". When paying, the SUB cost €2 more than described on the board. After I complained he said "Tough luck, the cashier is right." Since I had to leave urgently, I only invited myself to a short discussion, during which he became increasingly impudent. Also not clean. If you look at the other reviews, strongly advise the owner to check his staff, replace them or simply close the shop.

This was the worst sub I've ever had. The sub was cold and the bread tasted two days old. Prices are also more expensive than the normal subway.

I don't know who owns it but it's a really bad place. I go there every now and then because there is no other subway at the main station, but ingredients are always missing, there are no more seats and card payments are sometimes not possible. You also get the feeling that the employees are trying to work as slowly as possible in the hope that people who are in a hurry will leave or something.

We are sent away and told to come back in 30 minutes because they don't have time

Massive disappointment. The seller was apparently in a completely different world. If you serve the subs in peace and quiet while the line stretches down the aisle, you don't understand the customers and don't know which topping goes with which order. Then we just left. 30 minutes of waiting was just too much

This is by far the tastiest Subway I know, always very well and tasty prepared, very very nice staff, I can really recommend it :)

A really bad Subway branch. It doesn't have these ratings without reason. Don't go there. I probably caught something there

Look, you can't expect much nowadays when you walk into a Subway, except for ridiculous prices for a small sandwich of course. In addition to that, with this being pushed into some small nook in a train station, you already know it's going to be bad, even for a Subway. No atmosphere, no entousiasm at all from the employees, no seating. To top this all off, when I asked for salt and pepper on my sandwich I just got a "no." Confused, I asked again, and got another no. Then I asked another employee if I could get salt and pepper, got no again. Tried to ask why not, the answer: "no." All of this happened without ever even receiving the common courtesy of eye contact. I try to be nice and had a 2 star rating for this place in my head, thinking that some of the negativity could be from corporate pressure, but after this negative experience simmered in my head for a while, I could only go for the logical conclusion and award the very rare (for me) one star. PS I've been to many places and this gave me bad vibes from the start, normally I wouldn't have gone in, but I was with a friend who'll go for Burger King three times a day if unchecked, so we compromised on Subway this time. Maybe I shouldn't have.

The employees talk more among themselves than take orders. They also work much slower than usual at Subway. And the normally soft cookies are not soft at all but hard. In general, it looks more like an imitation of a Subway store than a store from the Subway chain. And I've visited a few different Subway stores. This was the worst so far

The staff is unfriendly, doesn't listen and the food leaves a lot to be desired.

The shop closes at 10 p.m. and at 9:50 p.m. they say we are already closed. Service looks different.

My sub was cut incorrectly so the top of the bread fell apart a lot. The employee noticed this while packing. It was clear to him that I couldn't eat the sub as it was and asked him to remake it for me without asking. Very attentive :) Gave a cookie for free for the waiting time.

I can only recommend anyone who is hungry to give this extraordinarily CUSTOMER-unfriendly anti-Germany shop a wide berth. All employees have no place in the store. Because you don't speak German and probably don't want to. To understand this at all. Every order becomes an emotional martyrdom in every respect. But the kicker is that I have never experienced this at any other subway. The fact that there isn't even a single seat - bad! I asked the snotty cashier to calculate my points. When I pointed this out to him, he became gesturally disrespectful and rejected me. "Because I wouldn't have said anything before" It's like in the Turkish bazaar because they don't have any price information on the drinks. Good morning, as a trained salesman I know my way around too well. I wanted water for a rip-off price of €3.50. Not with me... I will hand in my regular customer card and have this sorted out centrally. All of this happened under witnesses and in the presence of my Venezuelan companion. Even she was horrified... Predicate; Not like it, way too expensive and I was on 380.

2.0 stars is still way too much. I was just in Berlin Central Station (04/01/24 8:20 p.m.) And wanted to place an order. But the two men behind the counter didn't think it was necessary to ask me about it. The colleague preferred to talk to his colleagues. I stood there like a pik7. 🫢. Then I left. I find it an impossible behavior. Women are no longer welcome in fast food restaurants. Incredible.

Subway in Hauptbahnhof Berlin Today my daughter wanted to have a sandwich in Subway because it happens that we were in the Hauptbahnhof Berlin. As we entered the place the personal were playing football and a boy hit my body by accident. It is a very bad experience

Really sad, I would always give the shop at the main station a wide berth First we waited in line then we were told that we would now take a 30 minute break and then there were no more vegetables left.... I would never go in again

No sesame There are three people in front of me in line, I wonder if I can still get it today. Too many people in the small room but a sesame salami sandwich is my dream. Unfortunately we don't have sesame buns, the employee replies to me simply. The ham and salami are already gone, But that's what I like the most, such rubbish. With lots of Caesar sauce it would be nice, He puts me onion mustat instead. The coffee is only lukewarm and too expensive, The open oven for the rolls also lacks fire. The dough from Italy is much too soft, after all, the sprite tastes the same everywhere. At the end I'm almost overcome with anger at least the olives taste good. What can I say, If you ask me? At Subway I always like to But I stay away from the one in the main station.

Absolutely underground on every level. At this branch you can take Subway=underground literally. This branch should be closed. We ordered the new Submelt and were looking forward to it. Instead of telling us that this new sandwich wasn't available at all, the staff just started making a regular sandwich. Before I could turn around, these rude employees frantically and carelessly slapped on some side dishes, even though there was no one in line anyway. If there were minus stars, it would be at this branch. No tables, absolutely friendly with the customers and you just feel like you're being taken for a ride with a smile on the staff's face.

So that was the worst subway. The service is unfriendly, the shop is dirty. Better get something to eat somewhere else near the main station, all the reviews are true here.

Like a scene from Monty Python, nothing on the menu is available.

At first I thought that the meat or the sauce was bad, because 2 hours after eating it I found the entire Subway in the bowl - at the doctor's office it turned out that I had gotten it from food contaminated by the staff (open wounds, other body bacteria, etc.) had spoiled the stomach. The staff and organization were so bad that you didn't know whether employees, family or friends of the employees were behind the counter. Definitely not recommended!!!!

It was a very bad experience. We gave our order, exactly, correctly and above all vegetarian. Shortly afterwards we were asked, we guess (we couldn't identify the language), whether we wanted it vegetarian or with meat. In the end it didn't turn out the way we wanted it: wrong size, no whole grains, strange price (too high) and it tasted like chicken, which is why we didn't touch the rather expensive meal.

Worst subway I've ever seen. Employees unfriendly to aggressive when you ask for offers, complete language barrier. Probably also operated illegally through money laundering, as they don't want to give out their supervisor's contact information. Avoid this place at all costs

Employees (men) SUPER RUDE. My girlfriend and I wanted to buy a cookie and were immediately greeted with “what do you want” in an inappropriate tone, and we were so rushed while thinking about it. Afterwards, one of the men clearly gossiped about us in a different language and made us feel very bad and looked at us with his colleagues rolling their eyes. We then went and it was the best decision!!!!!

Service leaves you desiring much more. Subs are made here as if they're doing their paying customers a favour.

Worst service ever. Better eat somewhere else. The way they treat customers is audacious

Very friendly staff. Quick service 👍🏻

very friendly staff and delicious sandwiches.

I was wondering why it was so empty. They didn't have tomatoes which is one of the most important ingredient and it's not even 11 in the morning.

Dishonorable. Send the health department over.

Awesome shop. Friends are visiting us and they spontaneously want a delicious Foot Long. The guys at the counter do their best for the result... So much for the positive first star. Why 4 deduction? After the denier in this establishment there was gastropower emptying all night long. That really sweetened our vacation! So to be on the safe side, fins away from the Tuna, it may take revenge on you postmortem with some godless gastritis! Guys, that's not cool, the girl is super mad and I can play nurse there now, so I'm fine. I'll go to the Frankfurt train station toilet and leave the soap behind (oh boys, you know what I mean, nothing will knock me over so easily) to everyone else Gentle washing program takes care of yourself when you come here to dine.... Sorry guys, but what we spent on 3 footlogs we now pay again for medication and therapy.-.(super uncool) Don't take it too seriously, but please, that won't work...

Really lousy shop! First you talk to a colleague from another snack bar, then you are ignored and a customer who wasn't even served yet is seamlessly served! But a look into the kitchen saved me from something worse. 👎

Absolute disaster! I've actually never experienced anything so unfriendly. I would never go there again, even though the sub was okay!

Wirklich schlechter Service, geht lieber woanders etwas essen...