Subway in Berlin

Unfortunately, it doesn't open on time.

I'd give it zero stars, but I have to give one! The sub was ice cold again! Then there were only three types of bread available! I didn't get any change when paying with cash (apparently they didn't have any change—> maybe the store owner should provide their employees with enough change!!!!!!) And then, to top it all off, they had the nerve to say they only accept card payments! On top of that, one of the employees was playing on his phone while the groceries were sitting in front of him. That was the last time I'll be at that branch!

The following: I was at Subway with a friend and asked for it to be NOT SPICY. Afterwards we went to the checkout and he put the hottest sauce they have on it, but the price was okay.

This was my second time at Subway. I was a bit nervous about the reviews, so I have to say, though. Everything was fine. They asked me about the toppings, and even when I had questions about the sauces, they answered nicely. It wasn't super friendly, but I don't expect more than that when it's busy. When I paid, I had a Telekom voucher for a 15cm sub, and it went through without a hitch. The atmosphere at the main station in general leaves a bit to be desired, but that's certainly not the fault of this Subway.

Phew, really not good. The chicken teriyaki sub was practically cold and barely edible. The area outside the store smells strongly of urine, and overall, it's just not a pleasant experience. In fact, it's the worst Subway I've been to anywhere in the world.

I'm actually a fan of Subway, but this goes way too far! The employee with the black choker is rude! I won't be back...

The sub was good. It was busy, but it still came quickly. Unfortunately, the bread wasn't baked for long enough, so it was still light, and some ingredients were out (at 4 p.m.), such as cheddar cheese, onions, yogurt sauce, and honey mustard sauce. That seems like a lot to me. I'm a long-time Subway customer and have eaten at several locations. This location at the main station still has some room for improvement.

This is the worst Subway I've tried in Germany, the service is poor, other branches always ask how you want your Subway, not here, they give you what it says, they don't let you change anything 🥴

hey Subway so today around 16:40 i was at HBF ordering some food and i would like to thank this man on the bar for his service. i forgot to ask him his name but he was the sweetiest man i have met and he also gave me a cookie :) He was from Azerbaijan so shot out to you !!! Hope you will give him a race because he deserves it like nothing else

Very unfriendly staff, who don't even know the menu and don't want to just look and read. And there's only one table in the place.

Incompetent staff. I wanted to redeem the Telekom Moments offer for a free 15cm Subway. After scanning the code, and with the conditions being clear in the coupon, the staff wanted to charge me the other half of a big sandwich claiming that this is how it is.. Furthermore, already at 18:15 they ran out of almost every ingredient and sauce.

Unfortunately, little effort was put in and hardly any ingredients were available.

They lie about prices, remove official deals, and overcharge customers. Feels like a random döner shop using the Subway name, not the real brand. Poor service and doubtful product quality.

So lame even though no one else is there

There's a lot of mumbling, and the atmosphere is too confusing. I don't recommend it unless you can handle it.

The cookies were great and the staff were really nice! I can't understand all the other reviews at all.

Yummy sandwich. Great vegan protein options.

This is the worst Subway ever. He was extremely rude to all the customers. Treating customers out of the line. And did not answer when asked about the unavailable sauces. Didn’t ask if we like to eat there or take it with us.

A disaster! The service is slow and the quality has become abysmal! They're skimping on toppings because they apparently don't want to refill the ingredients. The sub was extremely dry despite the extra cost. And that was for almost 12 euros!!! Never again

No onions (sometimes they don't have them, he said—what nonsense. The Rewe supermarket is right next door), no white paper wrapped around the sandwich. I even had to put it in the bag myself. Just terrible.

I was at the Hauptbahnhof Subway a few days ago and was craving a sub. At the time, the employees were a bit annoyed with the new employee and complained loudly about her in front of customers, which I found quite unprofessional. Then the cash register system suddenly crashed, and at that exact moment, the new employee handled the situation incredibly well. She remained calm and confident, while the other two seemed panicked and didn't even know what to do. Kudos! The sub was delicious, too.

Worst subway I've ever been on. Something was done wrong at every point. Everything took a really long time. Especially for a station where people just want to catch their train, that's terrible.

We didn't have all the ingredients left near closing time, but the staff was friendly.

Since you should also give a review when you enjoyed something and not always just say bad things, here's a shout-out to the employee "Mr. Bartek." It was lunchtime—it was extremely busy, and a long line had formed. Anyone who doesn't have a bit of time at a location like this is in the wrong place anyway—but the employee, Mr. Bartek, was extremely friendly, quick, and coordinated. He managed the crowds superbly. The sub tasted amazing!

Subway is known for its fast service, allowing you to quickly grab a sandwich between trips and then catch another connection. I doubt this Subway, however, was informed about this. If you order an Italian BMT, they ask what kind of meat you want on it and then choose the vegetables themselves. Apparently, among the eight different sauces to choose from, it's very difficult to find the sweet onion. What a slow, unfriendly, and unprofessional bunch. Not recommended!

Never experienced such unmotivated employees as here. Unfortunately, it wasn't a good experience...

Something needs to change here. The staff is friendly, but unfortunately completely clueless and completely overwhelmed.

Very bad experience on July 27, 2025: I wanted to use the official 2-for-1 coupon from the Subway app, and my location was listed as participating. The coupon was scanned, then rejected by the store manager, and only a €1 discount was given. I felt deceived – absolutely not customer-friendly.

Unfortunately, the employees are quite unprofessional, everything seems disorganized, and my sub has rarely looked so chaotic anywhere. It's a shame, because they have a lot of customers.

I simply didn't give a €2.50 refund because they didn't have any cash in the till. If I hadn't had to catch a train, I would have argued it out.

Absolutely terrible service. We arrived 35 minutes before our train arrived, but still had to cut in because it was moving so slowly. The last straw was when a person behind us was given priority because they apparently knew the employee (they communicated in a different language, so it was unclear). Never again.

The employees were extremely disorganized and spoke virtually no German, which made ordering significantly more difficult. Furthermore, the wait times between individual steps were far too long, so that the subs got cold before they were even filled. There was only a limited salad selection, and coupons weren't honored. Overall, a really bad experience. The staff should be better trained in the future to correctly calculate coupons and points in the cash register system. Additionally, communication with customers and between employees should be improved.

You wait in line for ages, and when your sub is finally in the oven, they leave it for 10 minutes so it cools down nice and cold again. When you've finally had your sub topped, you wait another 10 minutes before you can pay. The vouchers and points from the app are deducted but not credited. You pay a minimum of €9 for a 15cm sub. No extras (just the usual toppings). The selection is terrible. After you mention it, they offer you free cookies, but there's no real solution, and you don't get your app points back.

Bad bad bad bad bad.......,...∞

At the central station, where time is critical and people are often in a hurry to catch their trains, it’s especially important that the staff work efficiently and remain aware of their surroundings. Unfortunately, one young woman working there appears to be moving extremely slowly and seems unaware of the urgency many passengers face. Her lack of initiative and slowness has led to unnecessary delays and even caused some people to miss their trains. This kind of behavior gives an impression of inexperience or a lack of engagement. I hope some guidance or support can help her improve her pace and responsiveness, as her role plays an important part in keeping things running smoothly.

€2-3 more expensive than other Subways. Employees don't talk to each other and have no idea how to use the system. Card payments don't work, the app can't be scanned, and half the selection is already sold out by 12 p.m.

I wanted to try Subway Berlin, since I'm originally from somewhere else. Subway stores generally have gluten-free bread, which this Subway at Berlin Hauptbahnhof doesn't have. What are people like me, who have celiac disease, supposed to do? Absolutely nothing. I'm very disappointed. If you have the same food restrictions as I do, don't waste your time at Subway Berlin Hauptbahnhof.

- Don't accept coupons, only the app - Employee refuses to scan the app when purchasing the sub of the day (no idea why) - Limited selection of vegetables and sauces - Unhygienic, see other reviews

I've been there three times. The first time, I stood in line for 20 minutes before official opening time, only for the staff to tell me at opening time that they wouldn't start for another hour. The second time, they prepared everything for me, only to tell me when I paid that only cash was accepted. It was a funny thing to say at the end. The third time, the waitress spit on her hand, and then wiped it away with a cloth.

I wouldn't recommend it. There's virtually no choice. They ran out of cheese, and the only vegetables left were tomatoes and cucumbers. There were only two breads to choose from. The staff also speak virtually no German or English. I'm very disappointed. Despite that, I still had to pay full price.

Avoid this branch. Slow, unfriendly service, and although we usually enjoy subs, the quality is really poor, with old vegetables and fewer toppings than usual. What a shame.

Anas, okay, disaster. The employees don't understand me. German is difficult... I asked them if they accept coupons. But apparently they don't, or rather, the employees didn't know what a coupon was... And when I showed them a coupon, they said they didn't accept it, only through the app... You can guess three times what wasn't in the app... EXACTLY! A COUPON

The employee would obviously rather roll a cigarette in the kitchen than serve customers. Then no.

Ridiculous place, customers not taken serious, orders wrong and they keep the change without even asking. Never again!

I actually wanted to grab a quick breakfast here before leaving Berlin, but unfortunately, that wasn't possible until 8:20 a.m., even though the store should have been open since 8 a.m. Twice, I was told to come back in ten minutes because the oven wasn't ready yet. I guess at least they have that much time at a train station. What a shame. I ended up eating somewhere else.

They say it was open from 8:00am and even the door was open and when we asked if we can order they said it wasn’t open yet! I guess because they didn’t have anything ready, then they don’t suppose to write that they are open at 8:00 am and it’s 8:15 and it’s not.

I've never eaten such a disgusting sub. It was dry, I was very suspicious of the meat and couldn't finish it because I immediately felt sick. It smelled funny and was poorly topped and packaged. In addition, I was discriminated against and publicly embarrassed by another customer in the store, and the staff didn't feel it was right to counteract this. Never again!

Monday, 8.30 p.m., cheddar is no longer available, ok then I'll use sliced ​​cheese. If my sandwich was toasted he would take my meal. I think to myself efficiency and am surprised that my footlong chicken fajita costs €12.49, even though I normally pay €10.99. No matter maybe hbf serve I think. Then we come to the salad: I see there are no onions, no tomatoes, no iceberg lettuce and I hope that it is hiding under covered bowls. Nothing there - when asked about tomatoes and the like, the answer is the same as with Cheddar, “no more brother”. The shop closes at 10 p.m. and then it's just brushed off with "no more brother"?!!! It doesn't work at all. I already told him in the store “Nothing there, nothing there but charge the full price?!” There was nothing more than a mild shrug of the shoulders. He could have at least come with a drink or a cookie, but it's really ridiculous. To make matters worse, there isn't even a complaint section on the website.

First there was only a small selection of salad and then an extra charge for extra cheese, everything was just pushed together in one corner and was still half raw. Some stream was watched during preparation and every second question had to be asked several times because they didn't listen to me, all in all bad.

Today I wanted to order from Subway via Uber and just pick up my wrap when I changed at the train station. Of course I was stressed and didn't immediately check whether all the things were in the bag as I had ordered and paid for them. Unfortunately that wasn't the case. The wrap was bread, some of the toppings were what I wanted plus everything I didn't order (so maybe a little bonus). All in all, not the best experience and quite disappointing especially for the money.

It was full of boxes but there was no information whether it was closed or under renovations, no information on Google either.

Just been to the subway. Sub was torn, not cut and poorly topped. Service was subpar. It was worth zero money... First time and last time.

As a long-time Subway customer, I was really disappointed with my visit to the branch today. The employees were extremely unfriendly, which left a very unpleasant feeling. During preparation, another person - apparently not an employee - entered the kitchen and preparation area. She wore street clothes, did not wash her hands, and yet moved freely near the groceries. I don't know the exact hygiene requirements, but behavior like this definitely doesn't leave you feeling good. Instead of customer orientation, the focus of those present was on private conversations and exchanging content on their cell phones. This is not how I imagine professional customer service. I am really disappointed and will think twice about visiting this branch again.

I really wanted a sub, but I lost my appetite because of the unfriendly treatment. I only greet after I say hello and I have to wait 2 minutes even though there are 3 people in front. What kind of service is this? I left the store because I thought it was rude how you could greet a customer like that. There would be no difference if you had put 3 hamsters there instead of these 3 people.

The food itself is okay. Lettuce, cucumbers, tomatoes, etc. are fresh and everything looks clean in the front. Employees also wear gloves. But employees make you feel like they don't care about a customer. Loud music, private conversations and you almost feel like an intruder if you interrupt your conversation to order something. Won't go here anymore...

Nicht-Mitarbeitende haben nichts hinter der Theke verloren. Schon gar nicht um sich dort Zigaretten zu drehen. Ekelhaft! Die Mirarbeiter war super unfreundlich

My girlfriend and I received very friendly, quick and very professional service here. There was also enough time for a few jokes. We really enjoyed the food and it was completely sufficient. Of course, if you behave like a complete a**, which we also experienced, you shouldn't be surprised if you aren't treated like a god. As it calls into the forest, it echoes out. We were really very satisfied and will definitely come back.

It couldn't be better! Got such a delicious and large sandwich in Berlin main station, fast and very nice service, thank you

Okay, the other reviews say it all. I'm a fan of Subway, but this branch is unacceptable, the staff needs to be replaced as quickly as possible. Incredibly rude and unpleasant people, never again. How can Subway allow the brand to be dragged into the mud by this franchise?

We had the feeling that people were deliberately acting stupid... and my coupon wasn't redeemed. Instead, my points were redeemed from the app without asking. sorry but never again!!

After we entered the store hungry, we were warmly greeted. But then we went to order the bread, where we unfortunately found out that there were only 3 loaves left in total. This absurdity was then celebrated by an employee with the words “End of work, brother”. If there's one thing to give them credit for, it's that they didn't skimp on the bread. Unfortunately, Hassan and his boys had quite a bit of trouble when it came to using the Subway app's discount codes. For a family menu that was supposed to cost €17.99, we paid an unbelievable €24.30. The dear gentleman said there was no other way and so for the second order we had to pay €6.99 instead of €5 as stated in the app. When it came time to eat, we unfortunately discovered that our subs were poorly or not at all cut and they were also half falling apart.

The staff is not well trained. You didn't know the recipe, an employee had headphones in his ear and was talking on the phone at the same time. Staff was unkempt and ate casually. Furthermore, cleanliness and order are apparently not that important.

I had a very disappointing experience at this Subway location. The staff was unprofessional, making fun of me and laughing while I was placing my order. This kind of behavior is completely unacceptable in a customer service setting. I hope the management takes action to improve staff training and ensure a respectful environment for all customers

Unfortunately, I took two tuna sandwiches with me and just wanted to catch the train. I had a long journey. I paid €23. I don't know why they usually only cost €17. When I asked the price he told me the sandwich costs €11.50. I don't know why it was only $8.50 on the menu. I don't have time to talk about it. I was very hungry and the staff was not friendly at all. Unfortunately I have to choose a different restaurant next time. Unfortunately I took two tuna sandwiches and I just wanted to catch the train I had a long trip I paid 23€ I don't know why they usually only cost 17€ When I asked about the price he told me the sandwich cost 11.50€ I don't know why on the menu it was only 8.5 I didn't have time to argue and I was very hungry, the staff were not friendly at all unfortunately on the next trip I will have to choose any other restaurant

Very bad service, we had coupons and they didn’t respect the offer without explanations

Very unqualified employees. After queuing for 5 minutes we were informed that for some inexplicable reason only cash payment was possible. The sub was topped sparingly and the bread was not cut completely through. The store also didn't seem very clean

"Cashless" on the window so that the EC device doesn't work and you still have to withdraw money quickly. No fresh onions, just pickled ones, rude staff who kicked each other.

Unfriendly Change is not correct Ingredients never all there is shouted at straight away only cash no EC card

Cash only, unfriendly, almost no ingredients, but full price

Onvriendelijke mensen zeg. Claimed it closes in 20 minutes or they wanted to all take a break at the same time. If you can only afford these people, give higher salaries and hire normal people.

We walked in 20 minutes before “closing” (15:40, It would actually close at Nine), someone working there just gave us an angry look and shook his head, then turning away. That was our conversation👍

Worst subway in Germany. Bottomless employees.

I have never seen such unfriendly staff. We were really amazed at how rude and brash a person can be towards customers.

The employee who had his shift in the morning was very unfriendly, we were told they would open at 9 a.m. We came there and waited, wanted to ask how long it would take, it was already 10 past 9, when we wanted to ask how long it would take, the employee ignored us and slammed the door in our face. He also gave hand signals for us to go away, even though we waited normally and wanted to ask. We almost missed our train because of the unfriendly behavior and the long waiting time. In the end we left and didn't order anything there. Irreverently simple!

It was a complete disaster!! We were there right on time for opening time and still had to wait half an hour. When we politely asked when the store would finally open, the employee ignored us several times and slammed the glass door in our faces. After reading other reviews, I'm not surprised at all and I'm wondering how you give such an unfriendly employee the chance to work there.

Not on par with subway chain standard (already a low bar to start with) - No daily offer (alternatives are overpriced) - No place to sit - compared to other subways subpar taste

10 minutes transfer time, thought I'd pick up Subway quickly. The employees stop and look at how the trainee is working. Dude, you're in the main station! You have to work instead of looking at the trainee.

For 13 eur you get a dry bread from previous day

I would have preferred to give no star at all, employees and everyone there are rude and gossip about the customers Being yelled at just because you don't have the right money is very bad Wouldn't recommend you guys here at all.

Friendly & very fast service. Super delicious food, gladly again.

Very nice customers!! And very delicious food Yousra best employee!!!

Unfortunately I have to agree with the other posters Subway is just awesome but in the main station there is zero competence, all foreigners who don't know German if SUB has anything to do with the name and especially in Berlin Metropole then pays more and hires decent staff. 👍

The staff is very unfriendly and frivolous. I am very confused and do not understand anything about the offer they have, nor about the prices. The employees will not explain anything and they hate to work. The sandwiches are not bad, but for that price you expect something much better. Half a sandwich costs 7 euros, and one whole sandwich costs about 13 euros.

They just don't feel like working. A customer in front of me. Was evicted from the store with the reason “the next customer will take 20 minutes.” Someone doesn’t feel like working :D

Rude employees who cannot be understood, neither in English nor in German. I had to wait 10 minutes because it was the cash register change and they wanted to smoke a cigarette. Ridiculous.!!!

super friendly staff, specially cashier and good food. Definitely recommend

It was quick but no onions, no salt pepper and 12.50 for 1 shitty sub. Ridiculous.

Most incompetent “employees” if you can call it that, that I have ever seen and they also get money for it

Unfriendly employees. Subway discount didn't work without you knowing about it and even though the app showed the discount. Looks dirty. Not there again

I can understand why a lot of other people have written bad reviews here, but I actually have a very positive experience to report. The subway at Berlin main station is a little different than all other subways, I admit that. Most of the employees don't speak German very well, so I would simply recommend that you bring a little more time. But if you have a little patience, the staff is really friendly and the atmosphere there is really funny, it's just a Berlin subway ;) Service was a 10/10 for me and the sub had plenty of toppings and the mozzarella that they have there was there I haven't seen it anywhere else! Wish this was everywhere.

Subway does not accept vouchers, although the website says they do. If you ask politely, you only get an unfriendly answer that it can't be done because that's what the boss thinks. Clear excuse other customers had the same problem on other days.

Absolutely unfriendly staff! Bottomless behavior!

Staff is very rude!!!!! Worst experience ever. Don't ever go here. The guy taking order missbehaved very badly with us. We nicely greeted hello and were giving over order, he said get out and he started screaming because we didn't knew his name. How will we know his name there was no name plate also. This was very rude and unacceptable behavior. I will never go to this place again ever. Subway should not employee people like this. Unacceptable.

I had a coupon from the Subway app, in which the branch at the HBF was also listed as a participating branch. But I had to have a lot of discussions on site to get this coupon recognized. Afterwards, the staff spoke to each other in a language I can't speak, but it was obvious that they were talking about me, which unfortunately wasn't a pleasant experience. But the food was fine as always.

One of the worst rated subways I know. Today I know why. Employees unfriendly. I wanted to redeem a voucher in the Subway app and received an unfriendly message asking me how to do it. This is a private subway and you don't take part in such nonsense. It's best to avoid it.

Nobody needs a store that doesn’t accept coupons (“defective”).

The refrigerated counter was dirty and the ingredients for the sandwich were placed carelessly and unsightly. An employee who appeared to be the branch manager was extremely unfriendly to both customers and his employees. I was really looking forward to the foot long cookie, which was supposedly sold out - an employee later explained that this cookie was never baked, even though it was advertised in the store.

No participating restaurant even though it is in the app

Very unfriendly staffs. Just avoid there

The store was closed at 10 a.m. despite the current opening time. However, the employees could be seen in the store.